Personal information First name(s) / Surname(s) Address(es) Boban Saltirov 117 Veljko Vlahovik Sveti Nikole, 2220 Republic

of Macedonia Home: +389 32 442 166 boban_saltirov@windowslive.com Macedonian Mobile: +389 78 345 254

Telephone(s) E-mail(s) Nationality

Work experience Dates 31.05.2011 - 03.12.2013

Occupation or position held Main activities and responsibilities

Waiter

Assisted clients in menu decisions. Provided consistent prompt, friendly service. Track record of successful client retention by serving methods. Assisted Assistant Manager in closing restaurant. Maintained cleanliness in dining area. Participated in monthly staff meetings and training sessions.

Name and address of employer Type of business or sector

Miki DOOEL, 77, Marsal Tito, 2220, Sveti Nikole, Macedonia

Food Service / Restaurant

Dates Occupation or position held

27.10.2010 - 25.02.2011 Assistant waiter/ Waiter

Main activities and responsibilities

Assisted the Head Waiter for one month and was promoted to waiter due to my performance Was responsible for greeting and seating guests, recording accurate guest orders. Responsibilities also included completing all sidework, stocking, and daily cleaning tasks. Assisted in the preparation of appetizers, salads, beverages and desserts. Collected payment from guests. Operated and maintained a clean working environment.

Name and address of employer Type of business or sector

D.P.T.U. GABI KOM, Velko Vlahovik bb, 2220, Sveti Nikole, Macedonia Food Service / Restaurant

Education and training Dates Title of qualification to be awarded 25 September 2008 BA in Management * Two exams until graduation

Name and type of organisation providing education and training

International Slavic Institute GAVRILO ROMANOVIC DERZJAVIN, Sveti Nikole, Macedonia

Dates Title of qualification awarded

1 September 2004 - June 2008 Textile technician

Name and type of organisation providing

High school S.O.U. DIMITAR MIRASCIEV, Stip, Macedonia

education and training

Personal skills and competences Mother tongue(s) Other language(s) Selfassessment European level English Understanding Listening Reading Speaking Spoken interaction Spoken production Writing Macedonian

B1 Intermediate B1 Intermediate B1 Intermediate B1 Intermediate B1 Intermediate

Social skills and competences

Excellent interpersonal and verbal communication skills with customers, fellow employees, and managers. Ability to smile and display a professional appearance and attitude that constantly exemplifies excellence in job performance. Ability at working well with others while learning and exhibiting a positive outlook.

Organisational skills and competences

Skilled at assisting with seating assignments and in the preparation of the restaurant for service, ensuring cleanliness of the dining area at all times. The candidate will answer phones and take reservations, guide servers and buspersons to ensure optimum service to guests, answer questions and fulfill guests requests.

Computer skills and competences

Microsoft Office, Internet

Other skills and competences

Constantly maintain high customer service standards, the handling of cashiering responsibilities, and the checking of control procedures. Responsible for serving all food and beverage items according to use records and established procedures. I Always assist with busing tables whenever necessary and constantly strive for finer points of service such as keeping the ash trays emptied, making sure that the

water glasses are filled, and that all tables in my area are free from dirty dishes. Able to always exercise a positive, warm, and hospitable attitude.

Additional information

References available upon request.