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Unit Test 2
Answer all thirty questions. There is one mark per question.


1 Choose the six correct words from the box to complete the sentences. warehouse / bulk / delivery / despatch / discount / enquire / payment / refund / return / bargain / stock / sale 1 2 ! # At that price, the car you bought was a real __________ . ou cannot get a __________ if you do not send back the goods in their original packaging. As we are always having storage problems, " think we should build a new __________ . "f there is a problem with any of the goods you receive, please __________ them within three days. $ ' %ur policy is to __________ goods within &2 hours of receiving an order. (e offer a $) __________ on orders over *$++.

2 Supply the missing word in each definition. & After,__________ service is the help people get from the shop where they have bought a product. / .he __________ street is the street of a town where many shops and businesses are. A __________,off period is the time when you can change your mind and cancel an order.

1+ A money back __________ is a promise by the seller to give you your money back if you are not satisfied with the goods you bought. 11 our credit card __________ are the name, number and e0piry date on your credit card.

12 "f you __________ about, you go to different places to compare prices and quality before you buy something. 1! "f the goods you want are out of __________, it means that they are not available.

PHOTOCOPIABLE 200 Pea!s"n L"n#man ELT

1# "f a shop gives you interest,free __________, it means that you can pay for the goods after you have bought them, at no e0tra cost. 1$ A __________ is a person or company that sells goods to people in shops.


!atch the following sentence hal"es. #rite your answers here$ 1' _____ 1&_____ 1-_____ 1/_____ 2+_____ 21_____ 22_____ 1' 1& 11/ 2+ 21 22 "nternet shopping is changing the face of business, .o be successful in both the online and offline world, "f you want to stay ahead of your competitors, ou will need your password every time you want to access our website, All our admin staff are trained by our own ". specialists, "f you do not want to risk losing important data, 1ot all consumers are very good at surfing the "nternet, a businesses should try and integrate the two as much as possible. b so a good website shouldn2t be too complicated. c so traditional stores need to adapt as quickly as they can. d so we don2t have to send them on e0pensive courses. e so you mustn2t forget it. f you have to start selling online. g you must shut down your computer properly every time.

PHOTOCOPIABLE 200 Pea!s"n L"n#man ELT

% #rite the extra incorrect word in each phrase. 2! 2# 2$ 2' (e must to have delivery by 3ay 12. __________ 4ow is about paying by credit card5 __________ 6et2s talk about it the cost of redesigning our website. __________ 7ould " ask you why do you want to pay that way5 __________

& Complete the text with the words from the box. listen / summarise / strategy / aims (henever you have to negotiate, you should prepare carefully beforehand. "t is important to let the other side know what you want, so you need to have very clear 82&9__________ .%f course, you should also 82-9__________ carefully to the other side and ask questions if necessary. "f the negotiation gets difficult, you may have to change your 82/9__________ .:inally, remember to 8!+9__________ often the points you agree on.

PHOTOCOPIABLE 200 Pea!s"n L"n#man ELT