SCM 3301 Exam 3 Study Review

Chapters 9, 10, 11, 13, 14

Chapter Nine Define logistics o That part of supply chain management that plans, implements and controls the efficient, effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet customers requirements Identify the various forms and modes of transportation (and the terminology associated with these) Legal Forms of Transportation o Common carriers offer transportation services to all shippers at published rates, between designated locations. Common carriers must offer their transportation services to the general public without discrimination. Examples: Southwest, Amtrack, Carnival o Contract carriers serve specific customers under contractual agreements, although they can serve the same purpose as a common carrier. Example: Southwest negotiating a contract with an NFL Team for price X to provide transit o Exempt Carriers are also for-hire, but are exempt from regulation of services and rates. They are classified as exempt if they transport certain product such as produce/livestock, etc. Examples: School buses, taxis, ambulances o Private Carriers are not subject to economic regulation and typically transport goods for the company owing the carrier; companies typically own their own carriers because the cost of transportation is cheaper than subbing it out. Example: Walmart owns their own private fleet Five modes of Transportation o Motor Carriers Accounts for 33% of annual for hire transit expenditures. LTL Less than truckload vs. FTL Full truckload Types of motor carriers: o General freight carriers o Specialized carriers o Road trails o Rail Carriers Accounts for 10% of annual for hire transit expenditures. TOFC Trailer on flatcar service rail carriers own motor carriers to perform the last leg (Delivery from rail to destination) RTLS Real time location systems o Air Carriers Accounts for 15% of annual for hire transit expenditures. o Water Carriers

SCM 3301 Exam 3 Study Review

Chapters 9, 10, 11, 13, 14

Accounts for 3% of annual for hire transit expenditures. Deep sea transit, supertankers etc. o Pipeline Carriers Coal Slurry Understand the variety of considerations logistics managers must consider o Pricing o Security o Regulations Understand the terms, definitions and principles utilized in Warehousing and Distribution Identify the various types and purposes for warehouses Understand the difference between centralized and decentralized warehousing Understand various strategies for determining warehouse location Define a Third Party Logistics Service and other Logistics Service Providers Describe several types of Logistics Software Applications Be able to define Reverse Logistics and its importance

SCM 3301 Exam 3 Study Review

Chapters 9, 10, 11, 13, 14

Chapter Ten: Discuss the strategic importance of CRM within Supply Chain Management Understand the key tools and components of CRM Define terms associated with CRM such as segmenting, cross selling, customer churn, sales force automation Understand the principles of Customer Service Understand how companies design and implement a successful CRM program Be aware of recent trends in CRM Chapter Eleven: Explain the importance of the location decision for the supply chain. Be aware and be able to define several global location strategies Identify the factors influencing location decisions. Be aware of and be able to define two facility location techniques Understand the current trends in facility location Chapter Thirteen: Be able to define process integration Discuss the overall importance of process integration in supply chain management Understand the various steps in the Supply Chain Integration Model Understand the eight key supply chain business processes Understand and explain the various obstacles to Supply Chain Integration Understand the various causes of the bullwhip effect and how they impact process integration Discuss the various issues associated with supply chain security and risk Chapter Fourteen: Describe why managers measure & assess performance Explain the primary weakness of traditional business performance measures Define and critique a number of traditional & world-class performance measures Describe how to design a supply chain performance measurement system Describe how the Balanced Scorecard, Dashboards & the SCOR models work