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The SCC is an independent, not-for-profit, global corporation with membership open to all companies and organizations interested in applying and advancing state-of-the-art supply chain management systems and practices. Over 700 Company Members Cross-industry representation Chapters in Australia/New Zealand, Europe, Japan, Korea, Latin America, and South East Asia with petitions for additional chapters pending. Over 30 new members per month The Supply-Chain Council (SCC) has developed and endorsed the Supply Chain Operations Reference-model (SCOR) as the crossindustry standard for supply chain management
The SCC was organized in 1996 by Pittiglio Rabin Todd & McGrath (PRTM) and Advanced Manufacturing Research (AMR), and initially included 69 voluntary member companies Version 5.0a August, 2001
Korean Korean Management Management Assoc. Assoc. Tokyo, Tokyo, Japan Japan Hitachi Hitachi SingaporeSouthEast SingaporeSouthEast Asia Asia Intel Intel Sydney Sydney Australia Australia // New New Zealand Zealand Accantia Accantia
Pittsburgh, Pittsburgh, PA PA Bayer Bayer Headquarters Headquarters *Executive *Executive Director Director
Mexico Mexico City, City, Latin Latin America America EXEL EXEL
Membership
S CC M em ber Com pos ition
P racti ti oners S of tw are V endors C onsultants U ni versi ties/G ov. O rgs/A ssns. N orth A m erica E urope Japan O ther
S CC Members h ip by R egion
! ! ! !
40%: Practitioners 25%: Enabling Technology Providers 20%: Consultants 15%: Universities, Associations, Government Organizations
Make Committee C -Ed Biancarelli Washington Group VC -Irving Briks BellSouth Deliver Committee C - Dan Swartwood Pragmatek VC - Rick Hughes Lockheed Martin
Metrics Committee
Business Process Reengineering Capture the as-is Capture the as-is state of a process state of a process and the andderive derive the desired to-be desired to-be future futurestate state
Benchmarking
Process Reference Model Capture the as-is state of a process and derive the desired to-be future state
Quantify Quantifythe the operational operational performance of performance of similar companies similar companies and andestablish establish internal targets internal targets based on best-inbased on best-inclass results class results
Characterize Characterizethe the management management practices and practices and software solutions software solutions that thatresult resultin inbestbestin-class in-class performance performance
Quantify the operational performance of similar companies and establish internal targets based on best-in-class results Characterize the management practices and software solutions that result in best-inclass performance
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Deliver Return
Source Return
Make
Deliver Return
Source Return
Make
Deliver Return
Source Return
Make
Deliver Return
Source Return
Suppliers Supplier
Supplier
Internal or External
Your Company
Customer
Internal or External
Customers Customer
SCOR Model
Building Block Approach Processes Best Practice
Version 5.0a August, 2001
Metrics Technology
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Suppliers
Source
S1 Source Stocked Products
Make
M1 Make-to-Stock
Deliver
D1 Deliver Stocked Products
M2 Make-to-Order
M3 Engineer-to-Order
Return Source
Return Deliver
Enable
Version 5.0a August, 2001
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Customers
Schematic
Plan Deliver
Comments
Level 1 defines the scope and content for the Supply Chain Operations Reference model Here basis of competition performance targets are set A companys supply chain can be configured-toorder at Level 2 from approximately 24 core process categories. Companies implement their operations strategy through their unique supply chain configuration. Level 3 defines a companys ability to compete successfully in its chosen markets and consists of: Process element definitions Process element information inputs and outputs Process performance metrics Best practices, where applicable System capabilities required to support best practices Companies fine tune their Operations Strategy at Level 3
1 Top Level (Process Types) 2 Configuration Level (Process Categories) 3 Process Element Level
(Decompose Processes)
P3.1 Identify, Prioritize, and Aggregate Production Requirements
Make
Return
Return
Not in Scope
Implementation Level
(Decompose Process Elements)
Companies implement specific supply chain management practices at this level Level 4 defines practices to achieve competitive advantage and to adapt to changing business conditions
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Customer
(S1) (SR1,SR3) Warehouse (S1, D1) (SR1,DR1,DR3) Other Suppliers (D1) Warehouse (S1, D1) (SR1,DR1,DR3) Latin American Suppliers (D1)
Customer
Customer
(S1) (SR1,SR3)
(S1) (SR1,SR3)
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P2 P2
P3 P3 P4 P4
P3 P3 P2 P2 P4 P4
P2 P2 P4 P4
European European RM Supplier RM Supplier Key Other Key Other RM RM Suppliers Suppliers
S2
M2
D2
S1
M1
S2 D1 S1
M1
D1
S1
D1
S1
RM Suppliers
ALPHA
Consumer Consumer
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Level 1 Metric
The performance of the supply chain in delivering: the correct product, to the correct place, at the correct time, in the correct condition and packaging, in the correct quantity, with the correct documentation, to the correct customer. The velocity at which a at which a supply chain provides products to the customer. The agility of a supply chain in responding to marketplace changes to gain or maintain competitive advantage. The costs associated with operating the supply chain.
Delivery Performance Fill Rates Perfect Order Fulfillment Order Fulfillment Lead Times Supply Chain Response Time Production Flexibility Cost of Goods Sold Total Supply Chain Management Costs
Value-Added Productivity Warranty / Returns Processing Costs Supply Chain Asset Management Efficiency The effectiveness of an organization in managing assets to support demand satisfaction. This includes the management of all assets: fixed and working capital. Cash-to-Cash Cycle Time Inventory Days of Supply Asset Turns
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$30M Revenue $30M Revenue Key enabler to cost and asset improvements
INTERNAL
Cost
Warranty Cost
NA
NA
NA
NA
NA
NA NA $7 M Capital Charge NA
Assets
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Decomposing Metrics
Cycle Time Perfect Order Fulfillment
Schedule Achievement
Perfect Order Fulfillment On Time On Time In Full Docs Damage Perfect Order Fulfillment D1 S1
Delivery Performance European European RM Supplier RM Supplier Key Other Key Other RM RM Suppliers Suppliers
In Full Docs
S2
M2
D2 S2
S1
M1
D1
ALPHA
Consumer Consumer
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Performance Measurement
Cycle Time
Perfect Order Fulfillment Perfect Order On Time In Full Docs Fulfillment Perfect Order Actual 90% On TimeFulfillment Actual - 85% In Full Docs
European European RM Supplier RM Supplier Key Other Key Other RM RM Suppliers Suppliers
S2
M2
D2 S2
S1
M1
D1 S1
Damage Under-performance Damage Process Supplier Perfect Order on time delivery Fulfillment Systems Under-performance D1 M1 S1 D1 S1 Process Systems Alpha Regional Warehouses
ALPHA
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SCOR Level 1
Material Flow
AS IS Geographic Map AS IS Thread Diagram Design Specifications TO BE Thread Diagram TO BE Geographic Map
SCOR Level 2
SCOR Level 3
Implement Implement supply chain supply chain Processes and Processes and Systems Systems Version 5.0a August, 2001
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SCOR Implementations
! Plan, development, and formation of a company to support a new product line (Complete) ! Re-engineering of supply chain processes for a corporation (138 divisions, 190 countries, 770 sites) (In process) ! Implementation of SCOR processes corporate-wide ! Level 1 Metrics used as executive evaluation criteria ! Re-organization of logistics groups into Plan, Source, Make, Deliver (Complete) ! Multiple organizations ! Collaborative forecasting ! Contracts and purchase orders
Thinking is easy, acting is difficult, and to put one's thoughts into action is the most difficult thing in the world. Goethe
Version 5.0a August, 2001
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SCOR SCOR Projects Projects A A Wide Wide Range Range of of Adoption Adoption
! Consumer Foods ! Project Time (Start to Finish) 3 months ! Investment - $50,000 US ! 1st Year Return - $4,300,000 US ! Electronics ! Project Time (Start to Finish) 6 months ! Investment - $3-5 Million US ! Projected Return on Investment - $ 230 Million US ! Software and Planning ! SAP bases APO key performance indicators (KPIs) on SCOR Model ! Aerospace and Defense ! SCOR Benchmarking and use of SCOR metrics to specify performance criteria and provide basis for contracts / purchase orders
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Atlanta, January 20-21 Chandler, AZ (Intel), February 8-9 Fountainbleu, March 9-10 Oregon (Intel) March 28-29 Chicago, April 12-13 Sydney, May 4-5 Singapore, June 1-2 Detroit, June 22-23 London, July 11-12 Philadelphia (SAP), July 18-19
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Waldorf, Germany (SAP), August 1-2 Auckland, NZ, August 3-4 Singapore (SAP), August 8-9 Chandler, AZ (Intel) August Amsterdam, September 28-29 Tokyo, October 5-6 Mexico City, October 12-13 St. Louis, October 26-27 Sydney, November 6-16 (3 - public, SAP, CHH) Hanover, Germany November 9-10 Oslo, Norway Dec 3-5
!Currently
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Anaheim, January 20-21 Singapore, February 20-21 Singapore (BASF), February 22-23 Cancun, Mexico March 7-8 New Orleans, April 5-6 Melbourne (BHP), April 20-22 Tokyo, April 23-24 Brussels (Medtronics), May 2-3 Gohteburg, May 9-10 Singapore, May 18-19 Charlotte, June 18-19 Albany, GA (USMC) September 6-7 Einhoven (Origin) Sept 19-19 Chicago, September 27-28 Berlin, October 4-5 Frankfurt (BASF), October 23-25 Washington DC, November 12-13 Gotheburg, December 4-5
! Supply-Chain World-Europe Berlin, Germany, Oct 1-3, 2001 ! Supply-Chain World-Japan Tokyo, Japan, Nov 1, 2001 ! SCOR Users Seminar Washington, DC, USA, Nov 14, 2001 ! SCC Winter Meetings Charlotte, North Carolina, USA, Jan 23-24, 2002 ! Senior Supply-Chain Executive Retreat Phoenix, Arizona, USA, Feb. 27 Mar. 1, 2002 ! Supply-Chain World-Latin America, Monterrey, Mexico, March dates TBD ! Supply-Chain World-North America New Orleans, Louisiana, USA, April 22-24, 2002 ! Supply-Chain World-South East Asia Singapore, May 15-16, 2002
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! Completed Return Processes ! Began updating the Models best practice (e-business) ! Began metrics restructure and glossary update ! (Note of caution to users previous to SCOR 5.0)
! Research
! Joint APICS research publication ! Continued support of Penn State / Manugistics Research ! Formation of Research Strategies Advisory Board
! Workshop material development and conduct
! 5 versions of workshop developed and delivered Over 500 members have attended SCOR Workshops with companies like Intel, HP, EDS, US Department of Defense, Compaq Baxter, SAP, hosting in-house Workshops
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! Metrics Revision and Decomposition Trees ! Return Metrics and Best Practice Complete ! Best Practice and e-Business Improvement ! Collaboration
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! Process Model provides a toolset for rapidly modeling and understanding the supply chain ! Metrics provide a toolset for evaluating the supply chain and rapidly identifying high value opportunities ! Best practices and features provide a candidate list of improvement options ! The SCOR Model is the only model of its type that links these elements and provides a means for assessment of the supply chain outside of the individual organization ! Council members have demonstrated dramatic implementation successes in virtually every industry in every region of the world. ! The pace and number of SCOR implementations is accelerating and more and more organizations are adopting SCOR as the framework for their supply chain improvements.
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! Council members have demonstrated dramatic implementation successes in virtually every industry in every region of the world. ! The pace and number of SCOR implementations is accelerating and more and more organizations are adopting SCOR as the framework for their supply chain improvements.
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