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Objectives
Upon completion of this course, you will be able to:
Describe the fault types and influences Grasp eNodeB troubleshooting methods Perform the eNodeB troubleshooting
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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Determining the fault scope and type Identify fault causes Rectify the fault
No
End
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page3
Observe the board indicators, the O&M system, and the alarm management system Perform service demonstration, performance measurement, and interface/signaling tracing
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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Possible Causes
Incorrect data configuration Abnormal transport resources Abnormal RF resources Limited capacity or capability Faulty hardware
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page9
Troubleshooting Flowchart
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Possible causes
In RAN sharing scenarios, the SCTP links of all operators in a cell are faulty or not configured, or the S1 interfaces are all faulty or not configured. In non-RAN sharing scenarios, the SCTP link or S1 interface is faulty or not configured. Other transmission faults occur.
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Fault Diagnosis
The active alarms were checked and no alarms related to the faulty cell were found. Run the DSP SCTPLNK MML command, check the SCTP link status and the link was normal. Run the DSP S1INTERFACE MML command, check the S1 interface status, found that S1 interfaces were not configured.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page14
Abnormal RF Resources
The RF resource items to be checked include:
Whether CPRI links between RF units and LBBPs work properly. Whether the working status of RF units is normal. Whether RF unit versions match the main control board version. Whether the line rates of CPRI links are successfully negotiated. Whether RF networking is consistent with data configuration.
Possible Causes
abnormal CPRI links, abnormal RF units, version mismatch between the main control board and RF units, unsuccessful negotiation of CPRI line rates, and mismatch between RF networking and data configuration.
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Fault Diagnose
Check RF-channel-related alarms (including VSWR alarms and RF unit maintenance link alarms) and found there were RF unit maintenance link alarms. OM personnel then determined that fiber connections were incorrect according to alarm help information.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page16
Possible Causes
the licensed capacity or capability is limited.
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Fault Handling
After a new license is applied for, downloaded, and activated, the cell is successfully activated.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page19
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Faulty Hardware
Fault Description
Board fault alarms are reported. Alternatively, cell unavailability faults cannot be rectified after resetting, powering off, or reinstalling faulty boards.
Possible Causes
a fault occurs in the main control board, LBBP, RF unit, or other hardware (for example, a subrack).
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Observe the panel indicators Useful commands: DSP BRD DSP RRU DSP BRDVER DSP VSWR DSP CPRIPORT Determine the fault type and area
Fault cleared?
No
Contact Huawei
Yes END
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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IP Transmission Faults
Definition
If an IP transmission fault occurs, messages and service data cannot be transmitted between communication devices, and a peer device cannot be pinged.
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LED
Color
Status ON
Description The negotiation succeeds between the Ethernet port and the peer port The negotiation fails between the Ethernet port and the peer port The port is receiving or transmitting data. The port does not receive or transmit data.
Green (LINK) Etherne t port Orange/ Yellow (ACT) OFF Blinks fast OFF
If the green indicator on either the local eNodeB or the peer switch is off, go to the next step.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page27
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Check the optical cable and optical modules if transmission between eNodeB and switch is by optical ports.
Make sure the optical modules and cables are securely inserted. Check whether the optical module is damaged and whether the cable is broken. It is recommended that the eNodeB and peer device use optical modules provided by the same manufacturer and with the same rate.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page28
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Rest by MML
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If only the number of packets transmitted by the eNodeB increases, the peer device does not respond. Check whether the eNodeB has transmitted incorrect packets or the packets are correct but the peer device is faulty.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page32
If the peer ARP entry is available on the eNodeB, you can infer that the fault is not caused by the ARP entry.
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If the eNodeB still has not learned the ARP, run the STR PORTREDIRECT command to start port redirection to trace the packet header.
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Run the STR PORTREDIRECT on the eNodeB to start port mirroring to trace the packet header. Compare the VLAN configuration with the VLAN information in the packet. If the VLAN information in the packet is incorrect, modify the VLAN configuration and check again.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page35
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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The SCTP link is unavailable or available only in one direction. The SCTP link is abnormal.
Possible Causes
The transmission network is faulty. The SCTP parameters are incorrectly configured on the eNodeB or MME. The NE has internal faults.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page43
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the parameters in red rectangles are eNodeB parameters and the parameters in the blue rectangles are EPC parameters
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Check whether the DSCP value is 46 in the QoS configuration for the transmission network.
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Possible Causes
The IP route is incorrectly configured. The IP path parameters are incorrectly configured.
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Possible Causes
The transmission network is faulty. The OM channel parameters are incorrectly configured on the eNodeB or M2000. Some ports are disabled in the transport network.
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The eNodeB disconnection can be found though Main Topology and Alarm Browser
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To add the route, run command: route add host/net destination gateway Example: add net 10.77.204.0: gateway 10.77.198.1
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alive indicate the connection between the eNB and the M2000 is secure
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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Synchronization Faults
Classification of synchronization faults
Clock reference problem. IP clock link fault. System clock unlocked fault. Base station synchronization frame number error. Time synchronization failure.
Possible Causes
The clock mode is incorrectly set. The clock source is incorrectly added. The clock working mode is incorrectly set for the eNodeB. The external reference clock is abnormal, for example, there is excessive frequency deviation. The clock source is incorrectly selected, which leads to a clock lock failure.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page59
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Check whether the clock sources are correctly added. Check whether the work mode of the clock is correctly set. If not, set by SET CLKMODE.
If the eNodeB needs to lock an external clock source, set the clock working mode to AUTO or MANUAL.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page61
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License Authorized: Allow Run the DSP LICENSE command. If the Allocated, Config, and Actual Used fields of the Enhanced Synchronization control item are all 1, the eNodeB synchronization function is enabled. If not, apply license with this function. Clock Source State: available.
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Current Clock Source: It indicates the clock source to be traced by the eNodeB. Current Clock Source State: The value should be Normal. PLL Status: The initial status should be Fast Tracking, and then Locked. Clock Synchronization Mode: It indicates the configured clock synchronization mode.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page65
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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Possible causes:
Transmission security parameters are mismatched between the local and peer ends, which leads to IPSec tunnel negotiation failures. Security tunnel update fails due to certificate update failures or certificate expiry.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page69
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Troubleshooting Procedure
Step 1. Check whether an IPSec policy group is bound to the port involved by LST IPSECBIND command.
If no binding relationship is found, bind an IPSec policy group to the port by ADD IPSECBIND.
Example of listing binding relationships
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Run the DSP CERTMK command to check the operator's device certificate.
Example of listing operator's device certificate information
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If the values in the red frame are inconsistent with the network plan, run the MOD IPSECPROPOSAL command to change them.
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If the values in the red frame are inconsistent with the network plan, run the MOD IPSECPOLICY command to change them.
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Typical Case
Fault Description
An IPSec policy group was bound to a port, but an IPSec tunnel failed to be set up between the eNodeB and the SeGW.
Fault Diagnosis
Step 1. OM personnel checked whether the IPSec-related parameters were correctly configured.
The output of the DSP IKESA command indicated that the IKE SA status in phase 1 was Ready or Ready|StayAlive, but the status in phase 2 was None. IPSec-related parameter settings were checked and were found to be the same as those on the SeGW.
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Step 3. OM personnel checked the IKE_AUTH messages sent from the SeGW to the eNodeB.
The notification payload in the messages was NO_PROPOSAL_CHOSEN. This indicated that the SeGW failed to obtain the required IPSec proposal and therefore this round of IKE authentication negotiation failed. The SeGW sent these messages to notify the eNodeB of this failure.
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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RF Unit Faults
Definition
If a RF unit is faulty, its sensitivity decreases, leading to deterioration of the cell demodulation performance and reduction of the uplink coverage, or even service interruption in the cell.
Background Information
voltage standing wave ratio (VSWR) tests. passive intermodulation (PIM) interference. External interference. remote electrical tilt (RET) antennas.
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VSWR Test
The VSWR test result indicates the connection condition between the RF unit and the antenna system. If a large VSWR value is obtained, the antenna system is improperly connected with the RF unit. The output power of the RF unit is not transmitted through the antenna but reflected back. A high reflected power damages the RF unit, and the total reflection may break down the unit.
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External Interference
Electromagnetic waves are propagated through space in certain directions in the electric field. Based on the directions (also known as polarization), the electromagnetic waves are classified into linear polarized waves and circular polarized waves. Interference signals can also be classified based on the polarization:
Linear polarized interference signals. Circular polarized interference signals.
In some cases, external interference may also lead to RTWP imbalance alarms.
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Step 2. If RTWP is excessively high after step 1, check whether external interference exists. Perform the following steps:
Disconnect an RRU or RFU from the jumper, and then connect the RRU or RFU to a matched load or direct open-circuit to check whether the RTWP falls within the normal range. If the RTWP is normal, external interference exists.
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End
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Possible Causes
The VSWR alarm threshold is set to a low value. Hardware installation is improper. The frequency band supported by the RF unit is inconsistent with that supported by the components of the antenna system. A VSWR-related circuit fault occurs in the RF unit, or other hardware faults occur in the RF unit.
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b. Run the STR VSWRTEST command to query the offline VSWR value.
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Possible Causes
The setting of attenuation on the RX channel of the RF unit is incorrect. The feeder connected to the RF unit is faulty. Passive intermodulation (PIM) exists. External interference exists. The feeder is improperly connected with the antenna. The hardware in an RF module is faulty.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page97
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If the values on one RSSI curve are significantly greater than the values on other RSSI curves, PIM interference exists. If values on all RSSI curves are basically the same, there is no PIM interference and go to step 3.
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Contents
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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License Faults
License faults are license-related alarms and faults that occur during eNodeB license installation or during network running. Possible Causes
Incorrect operations. Misunderstanding over the license mechanism. Errors in license files. Product defects.
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Troubleshooting Flowchart
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Possible Causes
The ESNs, VR versions, or product types do not match. The license file has expired or the license file type is incorrect. The system configuration items do not match the license control items.
Copyright 2013 Huawei Technologies Co., Ltd. All rights reserved. Page109
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Typical Cases
Fault Description
After eNodeBs at a site were upgraded from eRAN2.0 to eRAN2.1, the eNodeBs experienced failures to install commercial licenses. The following error message was displayed:
The configured value of the control item is greater than the value in the license file.
Fault Diagnosis
This message shows that the configured values on the current eNodeB exceeded the limits of the license file. Compare the license control items in the license file with the configuration that has taken effect on the eNodeB to find the configuration items that have been activated on the eNodeB but were not authorized by the license file.
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When the configured value on the eNodeB exceeds the allocated value in the license file, Data Configuration Exceeding Licensed Limit is displayed:
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Related events
EVT-26820 License Emergency Status Activated EVT-26821 License Emergency Status Ceased
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Troubleshooting License Faults that Occur during Network Running See Remarks
Possible Causes
Licensed Feature Entering Keep-Alive Period. Licensed Feature Unusable. License on Trial. No License Running in System. Data Configuration Exceeding Licensed Limit. License Emergency Status Activated. License Emergency Status Ceased.
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Do the configured values on the eNodeB match the allocated values in the license file? Yes Contact Huawei technical support.
No
Perform the procedure for troubleshooting license faults that occur during network running
Yes
End
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Summary
1. Troubleshooting Overview 2. Troubleshooting Cell Unavailable Faults 3. Troubleshooting IP Transmission Faults 4. Troubleshooting Application Layer Faults 5. Troubleshooting Synchronization Faults 6. Troubleshooting Transmission Security Faults 7. Troubleshooting RF Unit Faults 8. Troubleshooting License Faults
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Thank you
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