Hitachi IT Operations Analyzer

EMC Symmetrix VMAX/CLARiiON Plug-in User Guide

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MK-90IOS043-01

 2012 Hitachi, Ltd. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or stored in a database or retrieval system for any purpose without the express written permission of Hitachi, Ltd. (hereinafter referred to as "Hitachi"). Hitachi reserves the right to make changes to this document at any time without notice and assume no responsibility for its use. This document contains the most current information available at the time of publication. When new or revised information becomes available, this entire document will be updated and distributed to all registered users. All of the features described in this document may not be currently available. Refer to the most recent product announcement or contact Hitachi using its Web portal for information about feature and product availability. By using this software, you agree that you are responsible for: a) Acquiring the relevant consents as may be required under local privacy laws or otherwise from employees and other individuals to access relevant data; and b) Ensuring that data continues to be held, retrieved, deleted or otherwise processed in accordance with relevant laws. Hitachi is a registered trademark of Hitachi, Ltd., in the United States and other countries. Hitachi Data Systems is a registered trademark and service mark of Hitachi in the United States and other countries. EMC Symmetrix VMAX/CLARiiON is a registered trademark of EMC Corporation in the United States. All other trademarks, service marks, and company names are properties of their respective owners.

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Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Product version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Document revision level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Referenced documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Accessing product documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Getting help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Comments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii 1 Introducing the EMC Symmetrix VMAX/CLARiiON plug-in....................................1-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Management server requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 EMC Symmetrix VMAX/CLARiiON node requirements . . . . . . . . . . . . . . . . . 1-2 Preparing SMI-S for EMC Symmetrix VMAX/CLARiiON nodes . . . . . . . . . . . 1-3 Managing EMC Symmetrix VMAX/CLARiiON plug-in installations........................2-1 Installing the EMC Symmetrix VMAX/CLARiiON plug-in . . . . . . . . . . . . . . . . . . . 2-2 Reinstalling the EMC Symmetrix VMAX/CLARiiON plug-in . . . . . . . . . . . . . . . . . 2-3 Removing the EMC Symmetrix VMAX/CLARiiON plug-in . . . . . . . . . . . . . . . . . . 2-3 Confirming EMC Symmetrix VMAX/CLARiiON plug-in installation and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

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Viewing information for EMC Symmetrix VMAX/CLARiiON nodes........................3-1 Viewing information for EMC Symmetrix VMAX/CLARiiON nodes . . . . . . . . . . . .3-2 Viewing status information for EMC Symmetrix VMAX/CLARiiON nodes. . . .3-2 Viewing components of EMC Symmetrix VMAX/CLARiiON nodes. . . . . . . . .3-3 Viewing performance information for EMC Symmetrix VMAX/CLARiiON nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4 Reviewing the limitation for the EMC Symmetrix VMAX/CLARiiON plug-in . .3-6 Rediscovering EMC Symmetrix VMAX nodes previously monitored by IT Operations Analyzer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 Referring to the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

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Preface
The EMC Symmetrix VMAX/CLARiiON Plug-in User Guide is intended for users who want to install the EMC Symmetrix VMAX/ CLARiiON plug-in and enable the discovery and monitoring of additional, in-depth performance metrics, using IT Operations Analyzer. This preface includes the following information:

Intended audience Product version Referenced documents Document revision level Getting help Document conventions Accessing product documentation Getting help Comments

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Intended audience
This document is intended for system administrators and other users who are responsible for installing, configuring, and operating Hitachi IT Operations Analyzer and the EMC Symmetrix VMAX/CLARiiON plug-in. Readers of this document are expected to be familiar with the following: Hitachi IT Operations Analyzer basic usage Network protocols such as SMI-S and SNMP

Product version
This document applies to the EMC Symmetrix VMAX/CLARiiON plug-in version 1.4 or later and IT Operations Analyzer version 3.1.0 or later.

Document revision level

This section provides a history of the revisions to this document.
Revision Date
Initial Release Revision 1, supersedes and replaces MK-90IOS043-00.

Description

MK-90IOS043-00 June 2012 MK-90IOS043-01 November 2012

Referenced documents
Hitachi IT Operations Analyzer Getting Started Guide, MK-98IOS001 Hitachi IT Operations Analyzer Getting Started Guide: Device Configuration Supplement, MK-90IOS006 Hitachi IT Operations Analyzer Help

Document conventions
This document uses the following icon to draw attention to information:
Symbol Meaning
Information

Description
Calls attention to information that is essential to the completion of a task.

This document uses the following typographic conventions:

Convention
Bold

Description
Indicates text in a window, other than the window title, including menus, menu options, buttons, fields, and labels. Example: Click OK.

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Convention
Italic

Description
Indicates a variable, which is a placeholder for actual text provided by the user or system. In the case of version information, the italic x represents all subsequent versions. Examples: Copy source-file target-file. Kernel version 2.6.x. Note: Angled brackets (< >) are also used to indicate variables.

Accessing product documentation

Your site has online access to product-related and other information and resources, through the IT Operations Software Portal: http://www.itoperations.com The IT Operations Software Portal provides a knowledge base that includes technical and configuration resources, and it includes product-related downloads and updates: By registering on the IT Operations Software Portal, you can access the knowledge base, FAQs, forums and videos. If your organization has a valid Software Maintenance, then it can download updates.

Getting help
If you purchased IT Operations Analyzer and have a current product support agreement, then please collect the following information: The product name and version number The operating system name and revision or service pack number The serial number of the license for which you are requesting help The content of any error messages that are displayed The circumstances surrounding the error or failure A description of the problem and what has been done to try to solve it

After you collect this data, contact the Hitachi Data Systems Support Center. Following is a link to the Hitachi Data Systems web site, where you can obtain current telephone numbers and other contact information for the Hitachi Data Systems Support Center: http://www.hds.com/services/support/ NOTE: If you are working with a trial version of the product, then please refer to the self-service materials that are located on the IT Operations Software Portal: http://www.itoperations.com

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Comments
Please send us your comments about this document: doc.comments@hds.com. Include the document title, number, and revision, and refer to specific section(s) and paragraph(s) whenever possible. Thank you! (All comments become the property of Hitachi Data Systems Corporation.)

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Introducing the EMC Symmetrix VMAX/CLARiiON plug-in
This chapter provides an overview of the EMC Symmetrix VMAX/ CLARiiON plug-in and the requirements for supporting it within Hitachi IT Operations Analyzer.

Overview System requirements

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Overview
The EMC Symmetrix VMAX/CLARiiON plug-in enables the discovery and monitoring of additional, in-depth performance metrics for EMC Symmetrix VMAX/CLARiiON nodes, using IT Operations Analyzer. IT Operations Analyzer provides a unified, web-based interface that can display a number of status fields for nodes and their components.

System requirements
The following sections identify the system requirements for the IT Operations Analyzer management server and EMC Symmetrix VMAX/ CLARiiON nodes.

Management server requirements

The management server is the machine on which IT Operations Analyzer is installed. To support the installation of the EMC Symmetrix VMAX/CLARiiON plug-in and subsequent monitoring of performance for EMC Symmetrix VMAX or EMC CLARiiON nodes, the management server must be running IT Operations Analyzer version 3.1.0 or later. For information about the management servers operating system, disk space, memory, and processor speed requirements, please refer to Table 2-1 of the Hitachi IT Operations Analyzer Getting Started Guide.

EMC Symmetrix VMAX/CLARiiON node requirements

EMC Symmetrix VMAX, EMC CLARiiON AX4, and CX4 are supported. In order for the EMC Symmetrix VMAX/CLARiiON plug-in to monitor indepth performance metrics and collect statistics from the EMC Symmetrix VMAX or EMC CLARiiON node, you must enable Performance Data Logging by using the native EMC tools (for example, NaviCLI or the Navisphere GUI or the EMC SMC or SPA).

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Introducing the EMC Symmetrix VMAX/CLARiiON plug-in EMC Symmetrix VMAX/CLARiiON Plug-in User Guide

Preparing SMI-S for EMC Symmetrix VMAX/CLARiiON nodes

For information about preparing SMI-S for EMC Symmetrix VMAX/CLARiiON nodes, please refer to Chapter 5 of the Hitachi IT Operations Analyzer Getting Started Guide: Device Configuration Supplement. NOTE: When the Performance Data Logging service is stopped, the EMC SMI-S provider might not provide the plug-in with its status change (stopped). In that case, the following is reflected in IT Operations Analyzer: The Processor Utilization metric shows 100% All metric monitoring is stopped (no performance graph line displays)

You might need to restart the EMC CIMOM so that the SMI-S provider updates the status of the Performance Data Logging service. In addition, in certain scenarios, some versions of the EMC SMI-S provider have problems with the discovery and monitoring of EMC Symmetrix VMAX/ CLARiiON nodes. It is recommended that you restart the EMC CIMOM whenever discovery or monitoring issues are encountered. For more information, refer to the EMC SMI-S provider's documentation, or contact EMC support.

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Managing EMC Symmetrix VMAX/CLARiiON plug-in installations
This chapter describes the following installation and installationrelated tasks:

Installing the EMC Symmetrix VMAX/CLARiiON plug-in Reinstalling the EMC Symmetrix VMAX/CLARiiON plug-in Removing the EMC Symmetrix VMAX/CLARiiON plug-in Confirming EMC Symmetrix VMAX/CLARiiON plug-in installation and removal

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Installing the EMC Symmetrix VMAX/CLARiiON plug-in

On the management server, you will run the Setup.exe file for the plug-in to launch the InstallShield Wizard. Then, you will use the InstallShield Wizard, shown in Figure 2-1, to complete the installation.

Figure 2-1: Welcome panel of the InstallShield Wizard

NOTE: In a Microsoft Windows environment, you must be logged on as a user with administrator privileges. To install the EMC Symmetrix VMAX/CLARiiON plug-in on the management server: 1. Run the executable file, Setup.exe. The installation wizard displays the Welcome panel. 2. Click Next to continue to the Installation panel. 3. Click Finish to complete the installation. 4. To confirm that the EMC Symmetrix VMAX/CLARiiON plug-in was installed, see Confirming EMC Symmetrix VMAX/CLARiiON plug-in installation and removal on page 2-4.

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Reinstalling the EMC Symmetrix VMAX/CLARiiON plug-in

After the EMC Symmetrix VMAX/CLARiiON plug-in is installed on the management server, you can run the Setup.exe file again to reinstall program features, if needed. In this case, the Setup Maintenance program of the InstallShield Wizard displays. Select Repair to retain the same configuration that was used during the last installation. To reinstall the EMC Symmetrix VMAX/CLARiiON plug-in on the management server: 1. Run the executable file, Setup.exe. The Setup Maintenance program of the InstallShield Wizard displays. 2. Select Repair then click Next. 3. Click Finish to complete the installation.

Removing the EMC Symmetrix VMAX/CLARiiON plug-in

You can uninstall the EMC Symmetrix VMAX/CLARiiON plug-inby running the Setup.exe file for the plug-in. In this case, the Setup Maintenance program of the InstallShield Wizard displays. Select Remove to remove all installed features. NOTE: In a Microsoft Windows environment, you must be logged on as a user with administrator privileges. To remove the EMC Symmetrix VMAX/CLARiiON plug-in from the management server: 1. Run the executable file, Setup.exe. The Setup Maintenance program of the InstallShield Wizard displays. 2. Select Remove then click Next. 3. In the confirmation window, click Yes. 4. Click Finish to complete the removal of the EMC Symmetrix VMAX/ CLARiiON plug-in 5. To confirm that the EMC Symmetrix VMAX/CLARiiON plug-in was removed, see Confirming EMC Symmetrix VMAX/CLARiiON plug-in installation and removal on page 2-4.

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Confirming EMC Symmetrix VMAX/CLARiiON plug-in installation and removal

Whenever you install or remove the EMC Symmetrix VMAX/CLARiiON plugin, you can confirm the outcome within the Settings module of IT Operations Analyzer. When you: Install the EMC Symmetrix VMAX/CLARiiON plug-in, it is displayed in the Plug-in Control panel. Remove the EMC Symmetrix VMAX/CLARiiON plug-in, it is no longer listed in the Plug-in Control panel.

Figure 2-2 provides an example of the Plug-in Control panel. The EMC Symmetrix VMAX/CLARiiON link is displayed. In this case, the plug-in has been installed.

Figure 2-2: Successful EMC Symmetrix VMAX/CLARiiON plug-in installation

To confirm the installation or removal of the EMC Symmetrix VMAX/ CLARiiON plug-in: 1. Log on to IT Operations Analyzer. 2. Click Settings to display the Settings Menu. 3. From the Settings Menu choose Plug-in Control. 4. If you: Installed the EMC Symmetrix VMAX/CLARiiON plug-in, verify that it is listed in the Plug-in Control panel. If it is listed, click the EMC Symmetrix VMAX/CLARiiON link to view the plug-in information. Removed the EMC Symmetrix VMAX/CLARiiON plug-in, verify that no EMC Symmetrix VMAX/CLARiiON link is listed in the Plug-in Control panel.

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Viewing information for EMC Symmetrix VMAX/CLARiiON nodes
This chapter describes how to use IT Operations Analyzer to view EMC Symmetrix VMAX/CLARiiON information.

Viewing information for EMC Symmetrix VMAX/CLARiiON nodes

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Viewing information for EMC Symmetrix VMAX/CLARiiON nodes

You can view EMC Symmetrix VMAX/CLARiiON nodes, components, and performance information in the Monitoring module: 1. Click Monitoring Menu. 2. Select All nodes. The All nodes panel lists every node.

Viewing status information for EMC Symmetrix VMAX/CLARiiON nodes

Figure 3-1 shows the status information that is displayed for a selected EMC Symmetrix VMAX/CLARiiON node.

Figure 3-1: Status information displayed for a selected node

To view status information: 1. Open the Monitoring module. 2. From the Monitoring Menu, select All nodes. 3. From the viewing area that lists the nodes, select a node, then click the Status Info tab.

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Viewing information for EMC Symmetrix VMAX/CLARiiON nodes EMC Symmetrix VMAX/CLARiiON Plug-in User Guide

Viewing components of EMC Symmetrix VMAX/CLARiiON nodes

Figure 3-2 shows the component information that is displayed for a selected EMC Symmetrix VMAX/CLARiiON node.

Figure 3-2: Component information displayed for a selected node

To view component information: 1. Open the Monitoring module. 2. From the Monitoring Menu, select All nodes. 3. From the viewing area that lists the nodes, select a node, then click the Components tab. The following list includes the component status information that is supported by the EMC Symmetrix VMAX/CLARiiON plug-in: Storage Fan Storage Power Supply Storage Battery Storage Controller Storage Disk Drive Storage Volume Storage FC Port Storage iSCSI Port LUN

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NOTE: The plug-in supports only thin-provisioned volumes as Storage Volume components for EMC Symmetrix VMAX nodes. For EMC CLARiiON nodes, the plug-in supports all volume types (including thin volumes) as Storage Volume components.

Viewing performance information for EMC Symmetrix VMAX/ CLARiiON nodes

Figure 3-3 shows the performance information that is displayed for a selected EMC Symmetrix VMAX/CLARiiON node.

Figure 3-3: Performance information displayed for a selected node

To view performance information: 1. Open the Monitoring module. 2. From the Monitoring Menu, select All nodes. From the viewing area that lists the nodes, select a node, then click the Performance tab. NOTE: By default, Status Monitoring is disabled for some of the metrics. For information about enabling Status Monitoring, refer to the online Help within IT Operations Analyzer. Table 3-1 lists the performance metrics supported by the EMC Symmetrix VMAX/CLARiiON plug-in:

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Table 3-1: Supported performance metrics

#
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Storage FC Port StorageVolume

Component name
StorageController

Metrics
Processor Dirty Pages1 Processor KBytes Read / sec1 Processor KBytes Transferred / sec Processor KBytes Written / sec1 Processor Read IOPS Processor Utilization Processor Write IOPS Processor Total IOPS Processor IO Response Time Processor Service Time Processor Queue Length Volume Explicit Trespasses / sec1 Volume Implicit Trespasses / sec1 Volume Explicit Trespasses1 Volume Implicit Trespasses1 Volume Forced Flushes / sec1 Volume Read Hit IOPS Volume Write Hit IOPS Volume Write IOPS Volume Read IOPS Volume Total IOPS Volume IO Response Time Volume Service Time Volume Queue Length FC Ports MB/sec2 FC Ports IO/sec2

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#
27 28 29 30 31 32 33 34 35 36 37 Notes:

Component name
Storage Pool

Metrics
Write Cache Hit Ratio StoragePool Freespace Storage Pool Read IOPS Storage Pool Write IOPS Storage Pool Total IOPS Storage Pool Queue Length Storage Pool Forced Flushes/sec1 Storage Pool Raw Capacity Storage Pool Raw Used Capacity Storage Pool Raw Free Capacity Storage Pool Raw Percent Free Capacity

1. This metric is not supported by the EMC Symmetrix VMAX node. 2. This metric is only supported by EMC SMI-S Provider version 4.4 or later.

NOTE: Storage Pool-related performance metrics are for Storage Pool or RAID Group.

Reviewing the limitation for the EMC Symmetrix VMAX/CLARiiON plug-in

If the EMC Symmetrix VMAX/CLARiiON and EMC CLARiiON plug-ins are both installed, then IT Operations Analyzer will attempt to apply both plug-ins to to the EMC Symmetrix VMAX/CLARiiON nodes, and the resulting display information will be incorrect. To avoid this conflict between plug-ins: 1. Delete the EMC CLARiiON nodes from IT Operations Analyzer. a. Login and open the Settings module. b. From the Settings Menu, go to the Discovery section, then click Monitored Nodes. c. Select the nodes to be removed from the list, then click Remove. NOTE: The nodes are moved to the Removed Nodes panel, where you can permanently delete them. d. Click Removed Nodes. e. Locate the nodes you want to delete, then click Delete. 2. Uninstall or deactivate the EMC CLARiiON plug-in. 3. If the EMC Symmetrix VMAX/CLARiiON plug-in is not already installed, then install it. 4. Discover the EMC CLARiiON nodes.

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Rediscovering EMC Symmetrix VMAX nodes previously monitored by IT Operations Analyzer

If your configuration has existing EMC Symmetrix VMAX nodes that have been previously discovered and monitored by IT Operations Analyzer, you will need to rediscover these nodes, when you install the EMC Symmetrix VMAX/CLARiiON plug-in. To rediscover previously monitored EMC Symmetrix VMAX nodes: 1. Delete the EMC Symmetrix VMAX nodes from IT Operations Analyzer. a. Login and open the Settings module. b. From the Settings Menu, go to the Discovery section, then click Monitored Nodes. c. Select the nodes to be removed from the list, then click Remove. NOTE: The nodes are moved to the Removed Nodes panel, where you can permanently delete them. d. Click Removed Nodes. e. Locate the nodes you want to delete, then click Delete. 2. If the EMC Symmetrix VMAX/CLARiiON plug-in is not already installed, then install it. 3. Discover the EMC Symmetrix VMAX nodes.

Referring to the Help

For more information about the Status Info tab and the Components tab, refer to the online Help within IT Operations Analyzer. Within the Help, refer to Monitoring Your Environment, and review the topic, Reviewing the Lower Information (Tabbed) Area.

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EMC Symmetrix VMAX/CLARiiON Plug-in User Guide

Hitachi Data Systems Corporate Headquarters 2845 Lafayette Street Santa Clara, California 95050-2639 U.S.A. www.hds.com Regional Contact Information Americas +1 408 970 1000 info@hds.com Europe, Middle East, and Africa +44 (0)1753 618000 info.emea@hds.com Asia Pacific +852 3189 7900 hds.marketing.apac@hds.com

MK-90IOS043-01