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03MAY05 Rev G
Literature PN 1307319
Order from Literature Distribution Phone 717-558-1495 Document # 402-105 Literature Distribution # 1307319
Tyco Electronics Six Sigma Operational Excellence 2100 Paxton Street Harrisburg, PA 17111 USA All rights reserved. This material is company confidential and is intended for internal use in Tyco Electronics only.
Revision G, May 2005 Changes are made periodically to this document. Changes and technical updates will be added in subsequent editions.
Rev. G
402-105
What is it? The TYCO ELECTRONICS Reactive Problem Solving Process is a systematic process that describes, analyzes, and subsequently uncovers the root cause(s) of the problem. It is used to solve "past" actions that are now causing unwanted effects. Generally, it takes more time, energy, and resources to correct a problem than to prevent it. Problem Solving is a reactive process utilized by an individual or team for describing a problem, finding its root cause(s), and implementing corrective action/solution.
When there is a gap between the current state and the documented standard When the product does not meet the requirements of the print or the specifications When the process is out of control When the customers require evidence of problem resolution
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