Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
NetApp Web Resources !! NOW !! Communities !! TechNet for Partners !! Field Portal !! Lab on Demand
!! Why is it important?
Gives you access to important tools, documentation and software downloads that enable your customers to quickly manage their service, support and education needs themselves
!! Why is it important? !
Provides a wealth of knowledge about the NetApp user experience, including information about how channel partners lhave succeeded with NetApp solutions.
http://www.netapp.com/us/communities!
NetApp PS Communities
Exchange ideas, resources and best practices
!! What does it do?
Provides an open forum in which to ask and answer questions, access tools and resources, learn how to deploy and manage NetApp technology, get technical support and interface with NetApp experts
!! Why is it important?
Provides a wealth of firsthand knowledge about the NetApp user experience, including information about how channel partners like you have succeeded with NetApp solutions
!! Why is it important?
Provides industry-leading service offerings, technical tools and resources all in one convenient location helping you to increase your efficiencies and quality of service
!! Why is it important?
Offers a comprehensive, information center that you can use to build, support, and maintain a successful sales practice with NetApp.
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!! Why is it important?
Helps you learn and test the features with hands on equipment to your access. Reserve an infrastructure setup and get hands on.
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Learning
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!! Why is it important?
Provides the accreditation, professional certification, and specialized training programs that help you gain a competitive edge in your marketplace.
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NCDA
! Data ONTAP Fundamentals ILT 5 Days ! Advanced NCDA Boot Camp ILT 5 Days ! Exam 154 ! ! ! ! ! !
NCIE
! Web Based Trngs ! SAN Implementation Workshop ILT 3 Days ! Exam 502
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Data Protection and Retention (2 days Instructorled training) Multi-protocol Environment (2 hrs Web-based training) Data ONTAP NFS Administration (1 day instructor-led training) Data ONTAP Fundamentals
(10 hrs Web-based training/online exam)
Data ONTAP SAN Administration (3 days Instructor-led training) High Availability (4 hrs Web-based training/online exam) Data ONTAP CIFS Administration (2 days Instructor-led training) NetApp Install Fundamentals, SW Part 2 (3 hrs Web-based training/online exam) FAS6000 Hardware Maintenance (3 hrs Web-based training/online exam) NetApp Install Fundamentals HW, Part 1 (3 hrs Web-based training/online exam)
!! To learn more:
! http://www.netapp.com/education/ certification/index.html
!! Should you have questions or encounter any problems, please click here for customer support
FAS3000 Hardware Maintenance (3 hrs Web-based training/online exam) NetApp Hardware Fundamentals (3 hrs Web-based training/online exam)
LEGEND
Baseline Training Certification Training Instructor-led Training Web-based Training Web-based Testing
Start
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FC / IP SAN Implementation-Storage System Test FC / IP SAN Implementation-Storage System FC / IP SAN Implementation Fundamentals Test SAN Implementation Fundamentals-2 hours WBT SAN Design Test SAN Design-2 hours WBT SAN Implementation Planning Test* SAN Implementation Planning-2 hours WBT* SAN Administration Basics Assessment-Required 2 hrs WBT
Legend Required Training Recommended Training SAN ILT-Workshop SAN Web-based training SAN Web-based Testing Required
SnapDrive Windows-Operate & Troubleshoot-2 hours WBT SnapDrive Windows-Plan & Install-2 hours WBT SnapDrive Windows-Overview-2 hours WBT
SnapDrive Unix Troubleshoot-2 hours WBT SnapDrive Unix-Plan & Install-2 hours WBT SnapDrive Unix-Overview-2 hours WBT
Start
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Fall Classic VOD Module 60 VMware on a NetApp Solution SAN Implementation-LUN Prep & Verify Course 4 hours, WBT FC / IP SAN Implementation LUN Prep & Verify-Sun Solaris FC / IP SAN Implementation LUN Prep & Verify-HP-UX FC / IP SAN Implementation LUN Prep & Verify-IBM-AIX FC / IP SAN Implementation LUN Prep & Verify-Linux FC / IP SAN Implementation LUN Prep & Verify-Windows
FC / IP SAN Implementation Prep & Verify-Test Sun Solaris FC / IP SAN Implementation LUN Prep & Verify-Test HP-UX FC / IP SAN Implementation LUN Prep & Verify-Test IBM-AIX FC / IP SAN Implementation LUN Prep & Verify-Test Linux FC / IP SAN Implementation LUN Prep & Verify-Test Windows
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Learning Maps
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Tools
GetSuccessful Workshop
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NetApp Tools
!! Realize
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!! Web-based utility tool to search for information about configurations for NetApp products that work with third-party products and components !! Maintains a repository of configurations and provides a user-friendly interface for the easy access of supported configuration information !! Access the IMT through the NOW site
http://now.netapp.com/matrix/
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!! Improves efficiency of field service technicians ! Accelerates installation with consistent, proven processes !! Saves time and resources ! Enables technicians to search by product line to find relevant procedures quickly !! Increases consistency and quality of service ! Automatically distributes the most up-to-date documentation to technicians laptops
2010 NetApp. All rights reserved. NetApp Confidential Limited Use 25
!! Benefits
! ! !
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WireGauge
Post Installation QA Tool
!! Improves quality of installed systems !! Simplifies troubleshooting of cabling configurations !! Minimizes support calls after installation !! Improves customer satisfaction
2010 NetApp. All rights reserved. NetApp Confidential Limited Use 27
WireGauge
Confidence in your cabling configurations
!! Simple GUI and process
! ! ! ! Connect to console port and initiate Checks all cabling paths and MPHA Graphic interface to display results Upload results XML file to NetApp Global Support
!! Benefits
! ! ! ! Increases quality of installed systems Simplifies troubleshooting of cabling configurations Reduces support calls after installation Improves customer satisfaction
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http://synergy.netapp.com
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Design
Design and lay out the storage solution
!! Complete storage system design !! Graphical interface
! Rich features for ease of use ! Built-in error checking ! Bulk import
!! Benefits
! ! ! Decreases design time Improves quality Increases customer satisfaction
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Configure
Configure the storage systems
!! Converts design parameters and settings to CLI setup commands !! Outputs a series of CLI scripts
! Storage configuration ! Switch configuration ! SnapDrive configurations
!! Benefits
! Reduces data center maintenance windows to save your customer time and effort ! Improves accuracy by reducing typing errors
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Customer Documentation
Provide high-quality customer deliverables
!! Solution summary documents
! Numerous pre-formatted Word templates ! Local language translation capability ! Ability for partner to rebrand
!! Benefits
! Saves time and resources by completing complex documentation with a few clicks of the mouse ! Increases consistency and quality of service by providing high-quality customer deliverables
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!! Includes capital cost and operating expense savings !! Calculates values for 1-5 years !! Incorporates NetApp Storage Efficiency technologies
2010 NetApp. All rights reserved. 36
Setup
Identify
Propose Solutions
Propose storage solution(s) that we believe are appropriate alternatives to existing solutions
Propose
Technologies
Existing
Analyze
Present Results
Use the NetApp Realize outputs as a summary to allow you to take the next step
Final
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Resources
!! TechNet for Partners
! http://tech.netapp.com
!! NetApp Communities
! http://communities.netapp.com/community/ps
!! NOW
! http://now.netapp.com
!! NetApp University
! http://now.netapp.com/NOW/products/education/public/ learning_maps/lm_customer.html
Thank you