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http://www.business.qld.gov.au/industry/service-industries/personal-services/starting-a-natural-therap

http://www.business.qld.gov.au/industry/service-industries/personal-services/starting-a-natural-therap

http://www.business.qld.gov.au/industry/service-industries/personal-services/starting-a-natural-therapy-business

Starting a natural therapy business

Businesses in the natural therapy industry deliver alternative therapies that are not commonly practised under mainstream Western medicine.

Treatments given in the natural therapy industry are intended to either complement Western medicine or as an alternative form of treatment. Treatments include:

acupunctureor as an alternative form of treatment. Treatments include: traditional Chinese medicine chiropractic services herbal

traditional Chinese medicineform of treatment. Treatments include: acupuncture chiropractic services herbal remedies massage aromatherapy

chiropractic servicesTreatments include: acupuncture traditional Chinese medicine herbal remedies massage aromatherapy homeopathy other

herbal remediestraditional Chinese medicine chiropractic services massage aromatherapy homeopathy other therapies that fall

massageChinese medicine chiropractic services herbal remedies aromatherapy homeopathy other therapies that fall outside of

aromatherapymedicine chiropractic services herbal remedies massage homeopathy other therapies that fall outside of the scope of

homeopathychiropractic services herbal remedies massage aromatherapy other therapies that fall outside of the scope of commonly

other therapies that fall outside of the scope of commonly accepted Western medicine.services herbal remedies massage aromatherapy homeopathy Over the past decade, alternative and complementary health

Over the past decade, alternative and complementary health therapies have increased in availability and acceptance among the general community. This indicates a community desire to extend these services and the global influence on Australia’s health services.

Starting or buying a natural therapy business involves many essential steps. Legally, you must ensure that you apply for and receive the correct licences.

This guide explains how to start a natural therapy business in Queensland. It will help you understand the challenges and opportunities of entering the natural therapy industry so you can make good business decisions.

Getting into the natural therapy industrytherapy industry so you can make good business decisions. Setting up a natural therapy business Natural

Setting up a natural therapy businessdecisions. Getting into the natural therapy industry Natural therapy premises and other business requirements

Natural therapy premises and other business requirementstherapy industry Setting up a natural therapy business Useful natural therapy industry and business contacts 1

Useful natural therapy industry and business contactsup a natural therapy business Natural therapy premises and other business requirements 1 of 13 28/03/2013

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Natural therapy industry information sourced from IBISWorld, March 2012.

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Last updated 05 March 2013

Getting into the natural therapy industry

Before you start a natural therapy business in Queensland, you need to understand how the industry works, what things you need to consider in your planning, and the legal requirements you must meet.

Finding a competitive edge in Queensland's natural therapy industry

Prospective clients often choose a natural therapist based on price because Medicare doesn’t cover most treatments. However, some private health funds do cover some of the costs of natural therapy if it is provided by a registered practitioner. You may be able to register as a recognised natural therapist with some private health funds, which can help you attract more customers.

As well as pricing your services competitively, you can find a competitive edge by providing exceptional quality of care and offering a range of treatments.

The level of personal interaction involved in treatments means that you can also find a competitive edge through your personality and connection with clients. This can build customer loyalty and result in more business through word-of-mouth recommendations.

Key success factors for a natural therapy business

To start a successful natural therapy business, you need to:

be a member of an industry organisationTo start a successful natural therapy business, you need to: offer a range of services grow

offer a range of servicesyou need to: be a member of an industry organisation grow your reputation and client loyalty

grow your reputation and client loyaltymember of an industry organisation offer a range of services find a good location that is

find a good location that is easy for your target market to get to. that is easy for your target market to get to.

Natural therapy industry entry barriers

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The natural therapies industry faces external competition from allied health services, such as those provided by physiotherapists, dieticians and nutritionists.

Aside from external competition, there are few barriers to entering this industry. New operators can start by treating customers in their own homes. Set-up costs to establish a practice are therefore relatively low.

Entry into certain segments of the industry requires some level of skill and training. The industry is becoming more professionalised, so barriers to entry are expected to increase, but remain low overall.

Natural therapy industry information sourced from IBISWorld, March 2012.

Natural therapy industry requirements

A number of licensing and registration regulations govern the natural therapy industry. When starting a natural therapy business you need to consider the

following requirements.

Importing goods from overseas (including therapeutic products)

If you import goods (including therapeutic products like herbal medicines, massage oils etc) from overseas, you may be subject to import controls managed

by the Australian Customs and Border Protection Service. Import controls are immediate in effect and costs include duties and taxes on the arrival of goods. Goods being imported into Australia without the necessary permits can be seized on arrival so check with Customs to see if the goods you import are permitted into Australia.

You may also need approval from the Therapeutic Goods Administration to import controlled substances. You may need this approval to import substances, such as steroids, growth hormones and narcotics.

Manufacturing therapeutic goods

If you manufacture therapeutic goods (e.g. herbal skin care products), you may need a Licence to Manufacture Therapeutic Goods from the Therapeutic

Goods Administration. Licence costs vary and it may take the Therapeutic Goods Administration up to 6 months to process your application. You may need this licence to manufacture therapeutic goods that are used for the prevention, diagnosis or treatment of sickness and disease.

Marketing therapeutic goods under your name

If you market therapeutic goods under your name, you may need to register or list these goods with the Therapeutic Goods Administration.

http://www.business.qld.gov.au/industry/service-industries/personal-services/starting-a-natural-therap

Related links

Learn about buying a franchise . buying a franchise.

Read some Queensland business case studies . Queensland business case studies.

See health, medical and natural therapies industry associations . health, medical and natural therapies industry associations.

Download our natural therapy business start-up guide (PDF, 107KB) . natural therapy business start-up guide (PDF, 107KB).

Download our general business start-up guide (PDF, 199KB) . general business start-up guide (PDF, 199KB).

Setting up a natural therapy business

Before you start your new business, you need to consider your options, do your research and plan ahead.

Can your idea work?

To accurately predict your chances of success, you need to evaluate your business idea. Below are some strategies to help you assess the viability of your business idea.

7 steps to business success

Many new businesses (50-80%) fail in their first 3 years of operation because of poor planning and management. Our 7 steps to business success guide helps you assess your business environment, market conditions, operations and finances to determine whether your business will succeed.

Learn more about our 7 steps to business success.

Business readiness quiz

Our business readiness quiz helps you identify the key business areas you need to work on before you are ready to start a new business.

Take our business readiness quiz.

Plan to succeed

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Planning is one of the most important things you can do to achieve business success. Once you have gone through the 7 steps to business success and completed the business readiness quiz, you should be ready to start planning your business. This process gives you an opportunity to consider what goals are realistic and achievable, and helps identify what you can do within your budget.

Find out how to prepare a business plan.

Market research

Market research allows you to assess the viability of your business, challenge your assumptions and identify business opportunities.

What you learn from market research helps you to:

develop business strategiesWhat you learn from market research helps you to: identify your target market assess your competitors

identify your target marketmarket research helps you to: develop business strategies assess your competitors position yourself in your industry

assess your competitorsto: develop business strategies identify your target market position yourself in your industry and the business

position yourself in your industry and the business environment.identify your target market assess your competitors Read more about market research . Your business structure

Read more about market research.

Your business structure

Choosing the best structure for your business is one of the first and most important decisions you need to make. You should seek professional advice before you decide on a business structure because there are many legal, financial and tax issues to consider.

The 4 most common business structures are:

sole traderto consider. The 4 most common business structures are: partnership company trust. Find out how to

partnershipThe 4 most common business structures are: sole trader company trust. Find out how to set

companymost common business structures are: sole trader partnership trust. Find out how to set up these

trust.business structures are: sole trader partnership company Find out how to set up these legal structures

Find out how to set up these legal structures and the advantages and disadvantages of each structure.

Useful business tools and resources

Business planning tools

You can access a range of business planning tools, including:

PlanSMART kit SMART kit

Easy Plan CDrange of business planning tools, including: Plan SMART kit Think. Plan. Grow. CD. Learn more about

Think. Plan. Grow. CD.planning tools, including: Plan SMART kit Easy Plan CD Learn more about these useful tools for

Learn more about these useful tools for preparing a business plan.

Government Business Information Service (GOBiS)

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GOBiS connects business with Queensland and Australian government services and programs. Business support available includes workshops and seminars, financial and export assistance, market and industry research, and more.

Learn more about grants and support services for your business.

Webinars

Web-based seminars are an ideal way for you to improve your business skills without having to leave your desk. The Queensland Government regularly provides business webinars that cover a range of topics to help you plan for and continually improve your business.

Trade and export

Trade and Investment Queensland aims to help Queensland companies earn more export dollars through individualised and targeted services such as workshops, seminars, networking events and mentoring.

Business online resources

You can sign up to or visit our Facebook, Twitter and YouTube accounts to receive business updates, links to useful information and support, and case study videos to help you start, run and grow your business.

Related links

Learn about calculating start-up costs for a new business. calculating start-up costs for a new business.

http://www.business.qld.gov.au/industry/service-industries/personal-services/starting-a-natural-therap

Learn about buying a franchise . buying a franchise.

Read some Queensland business case studies . Queensland business case studies.

See health, medical and natural therapies industry associations . health, medical and natural therapies industry associations.

Download our natural therapy business start-up guide (PDF, 107KB) . natural therapy business start-up guide (PDF, 107KB).

Download our general business start-up guide (PDF, 199KB) . general business start-up guide (PDF, 199KB).

Natural therapy premises and other business requirements

Business premises requirements

Establishing a new business – where will you operate from?

New premises You need an Integrated Development Assessment System (IDAS) Application. New buildings may also require rezoning and/or development applications. You may also be required to advertise the redevelopment of the site under IDAS.

Existing premises You need an Integrated Development Assessment System (IDAS) Application. If the premises are not already used by a business industry of your type, you may require a Change of Use Development Application. You may also be required to advertise the redevelopment of the site under IDAS.

Work from home You may need an Integrated Development Assessment System (IDAS) Application and an Operate from Home Permit. If the premises are not already used by a business industry of your type, you may require a Change of Use Development Application. You may also be required to advertise the redevelopment of the site under IDAS. Note that some councils have a policy for home-based businesses which must be complied with.

Learn about the different types of business premises available in Queensland.

Taking over and renovating existing business premises

You need an Integrated Development Assessment System (IDAS) Application. Renovations involving the structure of the building or plumbing require council approval.

Contact the Business Support Services team for more information about premises requirements for your business.

Will you be leasing?

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If you buy an existing business you may choose to buy or lease the building from which the business operates. There are no licensing requirements for buying or leasing premises, however, you should consider solicitor fees, costs of rent and real estate agent fees. Please note that some councils conduct inspections of existing businesses before they are sold so be sure to contact your council for further information.

Putting up new signs or amending any existing advertising signage You need Advertising Signage Approval. This may include A-frame signs on the footpath. Regulations vary so check with your local council for further information.

Using or obstructing the footpath outside your premises You need a Footpath Usage/Obstruction Permit. Some councils do not regulate this form of permit. Check with your local council. This permit remains in effect only for the designated address and operating hours.

Discharge trade waste into the sewerage system You need an Application for Approval to Discharge Trade Waste. If you discharge any liquid other than domestic sewerage, then you discharge trade waste. Some councils do not regulate this form of permit. Check with your council. Note that this permit is not transferable.

Learn how to lease premises.

Other business requirements to consider

Using business vehicles

If you have a business vehicle, you may need a:

Commercial Vehicle Registration - managed by the Department of Transport and Main Roads. This is an annual registration that all commercial vehicles must have. Vehicles used for commercial use should be recorded as commercial for both registration and compulsory third party.vehicles If you have a business vehicle, you may need a: Commercial Vehicle Permit - facilitated

Commercial Vehicle Permit - facilitated by your local council. This is the permit that allows your vehicle to be parked in loading zones and other regulated parking space; fees vary and it can take up to 4 weeks to get the permit. Note that some councils do not regulate commercial vehicles.commercial for both registration and compulsory third party. Playing radio or TV for customers If you

Playing radio or TV for customers

If you play radio or television to customers in your business, you need a Music Licence - Public Performance, Broadcast or Diffusion. The Australasian Performing Right Association (APRA) manages this licence. Fees vary and it takes up to 10 days to process. APRA collects revenue for all copyright music.

Playing recorded music or videos for customers

If you play recorded music or videos to customers in your business, you need a:

http://www.business.qld.gov.au/industry/service-industries/personal-services/starting-a-natural-therap

Music Licence - Public Performance, Broadcast or Diffusion from the Australasian Performing Right Association (APRA) . Fees vary and it can up to 10 days Australasian Performing Right Association (APRA). Fees vary and it can up to 10 days to process. APRA collects revenue for all copyright music.

Music Licence - Public Performance or Protected Sound Recordings, from the Phonographic Performance Company of Australia (PPCA) . Fees vary and it can take up to Phonographic Performance Company of Australia (PPCA). Fees vary and it can take up to 5 days to process.

Music Video Clips Licence, also from the PPCA . Fees vary and processing can take up to 5 days. PPCA. Fees vary and processing can take up to 5 days.

Tobacco laws

Queensland tobacco laws affect most people running a business. There are penalties for non-compliance, mandatory employee training for retailers, and bans on smoking in enclosed places such as indoor areas (for example, dining areas while meals are available or consumed, workplaces, workshops, factories, shopping centres, home businesses while an employee is present, work vehicles). Get more information about tobacco laws from Queensland Health by calling 13 74 68.

Related links

Learn about buying a franchise . buying a franchise.

Read some Queensland business case studies . Queensland business case studies.

See health, medical and natural therapies industry associations . health, medical and natural therapies industry associations.

Download our natural therapy business start-up guide (PDF, 107KB) . natural therapy business start-up guide (PDF, 107KB).

Download our general business start-up guide (PDF, 199KB) . general business start-up guide (PDF, 199KB).

Useful natural therapy industry and business contacts

Natural therapy industry contacts

Business Support Services The Queensland Government’s Business Support Services team has a wealth of information on licences, regulations, market research, business planning and other support services.

Phone 13 25 23 Learn more about Business Support Services

Australian Acupuncture and Chinese Medicine Association Ltd Phone (07) 3324 2599 Visit the Australian Acupuncture and Chinese Medicine Association website

Australian Register of Homeopaths Phone 0488 065 145 Visit the Australian Register of Homeopaths website

Australian Natural Therapists Association Phone 1800 817 577 Visit the Australian Natural Therapists Association website

Australian Traditional Medicine Society Phone (02) 8878 1500 Visit the Australian Traditional Medicine Society website

Chiropractors' Association of Australia Telephone 1800 075 003 Visit the Chiropractors’ Association of Australia website

Chiropractic & Osteopathic College of Australasia Phone 1300 139 950 Visit the Chiropractic & Osteopathic College of Australasia website

National Herbalists Association of Australia Phone (02) 8765 0071 Visit the National Herbalists Association of Australia website

Australian Association of Massage Therapists Phone 1300 138 872 Visit the Australian Association of Massage Therapists website

Australian Homoeopathic Association Phone 0409 476 847

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Visit the Australian Homoeopathic Association website

Massage Association of Australia Phone (03) 9555 9900 Visit the Massage Association of Australia website

General business contacts

AusRegistry Pty Ltd Domain name registration Phone (03) 9866 3710

Australian Copyright Council (ACC) Copyright information Phone (02) 8815 9777

Australian Institute for Commercialisation (AIC) New product commercialisation and development assistance Phone 1300 364 739

Australian Institute of Management (AIM) Development of management and leadership Phone 1300 882 895

Australian Made, Australian Grown Australian Made logo or stickers Phone 1800 350 520

Australian Securities & Investments Commission (ASIC) Company registration and business name searches Phone 1300 300 630

Australian Taxation Office (ATO) Phone 13 28 66

Chamber of Commerce and Industry Queensland

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Range of information for business Phone (07) 3842 2244

CPA Australia Accountants Phone 1300 137 322

Department of Justice and Attorney-General Queensland based workplace relations information and assistance Phone (07) 3225 2299

Fair Work Ombudsman Information and advice about Australia's workplace rights and rules Phone 13 13 94

Franchise Council of Australia Franchise information Phone (03) 9508 0888

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GrantsLink Information on Australian Government grants programs, with links to Queensland Government, local government, non-government and commercial sites Phone 1800 026 222

GS1 Australia Barcodes Phone 1300 366 033

IP Australia (Australian Government) Patents, trademarks and designs Phone 1300 651 010

National Insurance Brokers Association of Australia Need a broker service Phone (02) 9964 9400

Office of Fair Trading Trading laws for businesses and customers (including signs for retailers)

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Phone 13 74 68

WorkCover Queensland Workers' compensation insurance Phone 1300 362 128

Workplace Health and Safety Queensland Health and safety information for employers and workers Phone 1300 369 915

Related links

Read some Queensland business case studies . Queensland business case studies.

Download our natural therapy business start-up guide (PDF, 107KB) . natural therapy business start-up guide (PDF, 107KB).

Download our general business start-up guide (PDF, 199KB) . general business start-up guide (PDF, 199KB).