1. FOUNDATION CERTIFICATE FOR BUSINESS ANALYSIS i. ii. iii. i#. #. #i. #ii. #iii. i*. *. *i. *ii. *iii.

*i#. *#. *#i. *#ii. *#iii. *i*. Essential software require ents Require ents fro !usto ers res"e!ti#e require ents anal$sis esta%lis&in' t&e "ro(u!t #ision an( "ro)e!t s!o"e fin(in' t&e #oi!e of !usto er &earin' t&e #oi!e of t&e !usto er un(erstan(in' user require ents "la$in' %$ rules (o!u entin' require ents software qualit$ require ents ris+ re(u!tion t&rou'& "rotot$"in' settin' require ents "riorities #ali(atin' require ents s"e!ial require ents (e#elo" ent !&allen'es require ent ana'e ent "rin!i"les an( "ra!ti!es require ent !&an'es tools for require ent ana'e ent i "ro#in' require ent "ro!ess require ent ris+ ana'e ent

,. FOUNDATION CERTIFICATE FOR SYSTE- ANALYSIS AND DESI.N i. A""roa!& to anal$sis an( (esi'n ii. !o uni!atin' wit& "eo"le iii. %in(in' %etter s$ste s i#. "ro)e!t ana'e ent #. s$ste anal$sis/ !on!e"ts #i. s$ste anal$sis/ "lannin' an( a""roa!& #ii. s$ste anal$sis/ as+in' questions an( !olle!tin' (ata #iii. s$ste anal$sis/ re!or(in' t&e infor ation i*. s$ste anal$sis/ o(elin' s$ste %e&a#ior *. s$ste anal$sis/ eetin' %usiness require ents *i. s$ste Desi'n/ infor ation Se!urit$ *ii. s$ste Desi'n/ 0u an !o "uter intera!tion *iii. s$ste Desi'n/ Lo'i!al (ata (esi'n *i#. s$ste Desi'n / Files *#. s$ste Desi'n / Data%ases *#i. s$ste Desi'n / "&$si!al (ata (esi'n *#ii. s$ste Desi'n 1 Data Co uni!ations *#iii. s$ste I "le entation *i*. C&an'e ana'e ent

2. FOUNDATION CERTIFICATE FOR RE3UIRE-ENT EN.INEERIN. i. 4ra!ti!al "ro!ess i "ro#e ents ii. t&e require ents (o!u ent iii. require ent eli!itation i#. require ent anal$sis an( ne'otiation #. (es!ri%in' require ents #i. s$ste o(ellin' #ii. require ents #ali(ation #iii. require ents ana'e ent i*. require ents en'ineerin' for !riti!al s$ste s *. s$ste o(ellin' wit& stru!ture( et&o(s *i. for al s"e!ifi!ations 5. FOUNDATION CERTIFICATE FOR SOFT SYSTE- -ET0ODOLO.Y AND ANALYSIS i. ii. iii. i#. #. #i. #ii. #iii. i*. *. *i. *ii. *iii. *i#. S$ste !on!e"ts Use of soft s$ste anal$sis Intro(u!tion to soft s$ste Anal$sis E*"ressin' an Unstru!ture( Situation -o(elin' 0u an A!ti#it$ S$ste s E*"lorin' real situations A'reein' an( I "le entin' C&an'es 4ra!ti!al a""li!ations SS- for Or'ani6ational anal$sis A et&o( for infor ation s$ste enquir$ In#esti'atin' new require ents "ro!e(ure au(it %ri('in' t&e "ra' a(e i! 'a" a""li!ation 'ui(elines

7. FOUNDATION CERTIFICATE FOR SOFT8ARE 4AC9A.E E:ALUATION AND SELECTION i. RRISC -et&o(olo'$ ii. Current require ents iii. Future require ents i#. I "le enta%ilit$;su""orta%ilit$ an( !ost #. narrowin' t&e fiel( #i. anal$6in' t&e #en(ors res"onses to t&e request for "ro"osal #ii. t&e s!ri"te( (e onstration #iii. !&e!+in' out t&e finalists i*. !ontra!t ne'otiations *. wor+s&o"s *i. (e#elo"in' t&e "lan an( sele!tin' t&e tea *ii. i "le entation <. FOUNDATION CERTIFICATE FOR REEN.INEERIN. BUSINESS 4ROCESS

i. ii. iii. i#. #. #i. #ii.

Reen'ineer $our %usiness "ro!ess Role of "ro!ess a""in' in Reen'ineerin' IDEF "ro!ess a""in' et&o(olo'$ Create a "ro!ess a""in' tea 4ro!ess a""in' software tool sele!tion &ow to !olle!t (ata for 4ro!ess a""in' 4ro!ess a" i "le entation

=. FOUNDATION CERTIFICATE FOR RE3UIRE-ENTS SYSTE-S DE:ELO4-ENT i. Infor ation s$ste s (eli#er$ ii. "ro)e!t i(entifi!ation an( sele!tion iii. feasi%ilit$ stu($ i#. fa!t 'at&erin' te!&niques #. fa!t o(elin' te!&niques #i. !lass an( (ata o(els #ii. lo'i!al fun!tion o(els #iii. lo'i!al e#ent o(els i*. ra"i( a""li!ation (e#elo" ent *. E*ternal (esi'n *i. se!urit$ an( !ontrols *ii. qualit$ assuran!e an( testin' *iii. software "a!+a'e a""roa!& *i#. software "a!+a'e sele!tion *#. s$ste s i "le entation >. FOUNDATION CERTIFICATE FOR OR.ANI?ATIONAL 4ERFOR-ANCE I-4RO:E-ENT i. Intro(u!tion ii. :iewin' or'ani6ations as s$ste s iii. t&ree le#els of "erfor an!e/or'ani6ation @"erfor an!e an( )o% "ro!ess i#. or'ani6ation le#el of "erfor an!e #. "ro!ess le#el of "erfor an!e #i. )o%@"erfor er le#el of "erfor an!e #ii. lin+in' "erfor an!e to strate'$ #iii. o#in' fro annual "ro'ra s to sustaine( "erfor an!e i "ro#e ent i*. (ia'nosin' an( i "ro#in' "erfor an!eA a !ase stu($ *. re(esi'nin' "ro!ess *i. o#er!o in' t&e se#en (ea(l$ sins of "ro!ess i "ro#e ent *ii. easurin' "erfor an!e an( (esi'nin' a "erfor an!e ana'e ent s$ste *iii. ana'in' "ro!ess an( or'ani6ations as s$ste s *i#. (esi'nin' an or'ani6ation stru!ture t&at wor+s *#. !reatin' a "erfor an!e %ase( &u an resour!e (e#elo" ent fun!tion *#i. (e#elo"in' an a!tion "lan for "erfor an!e i "ro#e ent

B. FOUNDATION CERTIFICATE FOR SYSTE-S CONCE4TS -ET0ODOLO.IES AND

A44LICATIONS

i. ii. iii. i#. #. #i. #ii.

-o(els an( o(elin' S$ste s lan'ua'e S$ste s et&o(olo'ies "ro%le sol#in' an( et&o(olo'$ ana'e ent !ontrol Anal$sis of %usiness infor ation Role anal$sis

1C. FOUNDATION CERTIFICATE FOR BUSINESS 4ROCESS C0AN.E i. ii. iii. i#. #. #i. #ii. #iii. i*. *. *i. *ii. *iii. *i#. *#. *#i. *#ii. Business 4ro!ess C&an'e Strate'i! #alue !&ains an( !o "etiti#e a(#anta'e "ro!ess ar!&ite!ture an( or'ani6ational ali'n ent o(elin' or'ani6ations o(elin' "ro!ess anal$6in' a!ti#ities ana'in' an( easurin' %usiness "ro!ess "ro!ess i "ro#e ents wit& si* si' a %usiness "ro!ess re(esi'n et&o(olo'$ "ro!ess re(esi'n "atterns wor+flow an( D-L %usiness "ro!ess lan'ua'es ER4 Dri#en Re(esi'n Software De#elo" ent E/Business "ortals an( !usto oriente( a""li!ations Su""lier an( internall$ Oriente( E/Business A""li!ations t&e er'ono i! s$ste s !ase stu($ software tools for %usiness "ro!ess (e#elo" ent

11. FOUNDATION CERTIFICATE FOR OR.ANI?ATIONAL BENEFITS -ANA.E-ENT i. C&allen'es of IS@IT in#est ents ii. Un(erstan(in' t&e strate'i! !onte*t iii. Foun(ations of %enefit ana'e ent i#. Esta%lis&in' w&$E 8&atE An( &owE #. %uil(in' t&e %usiness !ase #i. sta+e&ol(er an( !&an'e ana'e ent #ii. i "le entin' a %enefit ana'e ent a""roa!& #iii. t&e i "ortan!e of !onte*t i*. fro "ro)e!ts to "ro'ra es to "ortfolios *. !reatin' %etter future