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The Muslim Commercial Bank Ltd is one of the leading commercial bank of
Pakistan with network of 1054 domestic and six foreign branches. The bank was
registered as commercial bank in July 1947 in Calcutta (India) After the partition in
August 1948, the bank shifted its head office to the Dacca (Bangladesh) and in 1956
the bank shifted its head office to Karachi, where it is still working.
In 1948 Mr. Ispahani and Mr. Hameed Adamjee purchased the bank. At that
time the bank showed a historical performance and profit.
In 1974 the Government felt a harsh need of nationalization of banks and
financial institutions and nationalization act was introduced. Under this act MCB was
the first bank which was nationalized. In the same year Premier Bank was merged
with MCB and it started work as a government bank. This nationalization affected the
bank badly.
All the financial institutions and banks did not show good performance after
nationalization, and again the government felt a big need to privatize these banks. In
1991 the bank was privatize during Nawaz Sharif government. The government of
Pakistan transferred the management of the bank to National group, one of the
leading group in the field of business. They were sold 25% shares. Now this group is
having 50% of the total shares. Government is having 25% shares and general public
is also having the same shares.
Now a days MCB’s main focus remains on consumer banking and its growing
reputation as full service provider, gives the bank an edge in front of increased
competition in the banking sector in Pakistan with a network of over 1216 branches
and team of dedicated professionals. MCB with an international out look and regional
focus ensures prompt customer service and innovative solutions to business and
personal needs.
The consumer banking provides consumers with innovative saving schemes,
products and services. The bank ATM (Automated Teller Machine) network is the
largest in Pakistan and Pak rupee traveler cheques are the market leaders. Besides,
MCB was the first to introduce photo card with the introduction of MCB Master Card
adding extra feature to an already existing product in the market. Its corporate
banking ensures assistance from a dedicated team of professional financial advisors
for under writing project finance or corporate advisory services.
Hence till mid 1999 bank has shown remarkable achievements in fulfilling up
of all its objectives along with the targeted profit limits. At present the bank is
considered with an efficient and largest network bank with high potential and
committed team towards their respective tasks and responsibilities.
All MCB’s products have also presented an admirable response by its clients
and contributed a lot in developing the bank’s repute as well as the economy, which is
really appreciable. The profit earning position of bank is being improved every year
and market price of MCB share has been reached to Rs.25/- in the mid of 1999.
MCB AT A GLANCE
2000 2001
(Rs in Million) (Rs in Million)
Authorized share Capital. 3500 3500
Paid up share capital 2203 2423
Served Fund & other reserved. 2278 2279
Surp:on evaluation of fixed assets. 1109 1900
Total assets (Exc: Contra) 174723 187074
Deposits 135900 154544
Advances. 86359 76586
Investments 43122 55432
Imports 66910 53008
Exports 33575 34968
Home 10060 24703
Profit before tax: 1330 2101
Profit after tax: 590 1000
No. of Branches. 1210 1016
No of employees 12133 11614
No of accounts. 5062364 4392164
MCB VISION
MCB vision by the 21st century is to have highly motivated professional Team who
will provide quality customers services expand and penetrate the customer base, in
order to improve profitability so that we can pay regular and increase our share value.
The chairman in his recent review has desired to extend the bank’s highly
professional services in foreign operation and be come in the list of Asia’s best
financial institution.
AN OVERVIEW OF MCB
Muslim Commercial Bank is not an over night story of success:
They started business in Calcutta on July 9th 1947. After the partition of Indo-
Pak sub-continent the bank moved to Dhaka from where they commenced business in
August 1948. In 1956, the bank transferred it registered office to Karachi, where the
Head Office is presently located.
According to the MCB Annual Report 2001, the bank inherits a 55 years of
legacy of trust in its customers and citizens of Pakistan. Where as till now MCB’s
role in development in economy as well as its services have showed a remarkable
performance which mind it to be as the ideal bank in future.
At present the bank is operating with its total 1061 branches out of them six
are located out side the country.
The total bank deposit in Jun 1948 were only Rs 88 corers (880 millions) and
credit amounted to Rs.20 corers (200 million) but in December 2001 the deposits of
bank have risen up to Rs. (154,544 million) as compared to Rs.(135990 million) in
2000 and total advances have reached to Rs.76586 million as compared to 86359
million last year.
1.8. NATIONALIZATION OF MCB
After spending 27 years of its operation since establishment in January 1974,
the government of Pakistan nationalized MCB by following.
• Concentration of wealth in few hands.
• Inappropriate use of credit.
• Unbalanced distribution of credit.
• Protection of Black Money.
• Unhealthy competition among banks.
• Exploitation of Bank’s Employees.
• Favoritism.
• Low efficiency of foreign bank branches.
The following table give the monthly return on various amounts, based
method of calculation.
Amount Monthly Profit.
Rupees Ruppes.
1,000,000,00 12417,00.
500,000,00. 6,208,00.
100,000,00. 1,242,00.
50,000,00. 621,00.
25,000,00. 310,00.
10,000,00. 124,00.
1. AGRICULTURE DIVISION.
This division work for the development of agriculture in the country. It
advances loans for agricultural purpose and recovers all loans already given for the
said purpose. This division also assists World Bank and other donors in their
agriculture development project.
2. AUDIT DIVISION.
Previously IT was called inspection and Audit Division. It conducts audit in
Bank’s branches and it delegated enough authority from the Board of Directors so
OTB that it can work without any fear. It appoints audit teams and all the
irregularities are reported to this division.
DIRECTORS.
1. Mr. Tariq Rafi.
2. Shaikh Mukhtar Ahmad
3. Mr. Shahzad Saleem
4. Mr. Raza Mansha
5. Mr. Sarmad Amin
6. Mian Umar Mansha
7. Mr. Muhstaq Ahmad Malik (Nominated by the Govt: of Pakistan).
Teller
All of the above mentioned department are operating at their excellent
pace under the guidance and supervision of well trained and skilled persons
whose struggles have boosted the branches performance and services in the
eyes of customers as well as the management.
ACCOUNTS DEPARTMENT
The function of Accounts department is to post daily activities of each and
every section. Every department is sending the detailed report of daily progress to the
Account Department for posting the same in the cash book, also allowed the clean
cash register. The transaction then will be shifted to their appropriate heads. Accounts
department deals in two types of registers.
In the income ledger the transactions relating to the income of the bank are to
be posted, like commission from parties, maintenance etc. all the development
expenses of the bank including salaries expenses of the staff, rent expenses etc are to
be posted in the expense ledger. Accounts department also maintains the deposits, and
also prepares the weekly and daily statements of the affairs of the branch. It is just
like a balance sheet.
SALIENT FEATURE
a. To maintain requirement for opening account is rs.500/-
b. There is no limit for maximum deposit.
c. No limit of deposits and withdrawals is defined.
d. The deposits can be lodged in both local as well as foreign currencies.
e. The bank collects cheques, demand drafts, etc and pay all the bills,
cheques, pay orders, etc, on the behalf of its depositors.
f. The current accounts can be made by:
- Individuals (single or jointly)
- Proprietorship, Proprietorship, and companies in their names.
- Such other groups and organization.
g. All cheques and other instruments should be crossed, before they are
deposited for credit into account.
h. The bank would not require any prior permission from the account holder for
debiting his/her account for charging deposits, which varies from time to time
usually after every six months.
The objectives of the bank to keep deposits are to earn maximum profit by
investing the proceeds of the deposits, to help small savers, to fulfill their banking
needs and to provide assistance in uplifting the economy.
SALIENT FEATURES
a. The minimum requirement for opening the account is Rs.100/-
b. The maximum limit for the deposit is Rs.200,000.
c. The deposits can be made in both local and foreign currencies.
d. The depositors are allowed to make as many amount withdrawals as they
want, but only twice a week:
e. The deposits can be made.
- Individuals (Single or jointly)
- Trusts, charitable institutions and provident funds.
- Such other groups and institutions.
f. The account statements are provided to the depositors as per their instructions.
SALIENT FEATURE
a. The minimum deposits is accepted by the bank with the sum of Rs.1000/-
b. The maximum deposit has got no limit.
c. The deposits are accepted for the period form three months maximum to above.
d. The PLS term depositors would be eligible for sharing profit/loses with
the bank at true rate determined by the bank.
e. Where profits and losses would be distributed on half yearly basis.
f. On the maturity, the depositors shall have an option either to draw the
deposit and the amount of his profit share if any or renew the deposit.
g. Incase of premature withdrawal a prior notice must be given by the
depositor to the bank on which bank is eligible to maximize the profit ratio of
depositor or to deduct some charges of its services.
v. PAY ORDER.
A pay order is a written authorization for payment made in a receipt from
issued and payable by the bank to the person named and addressed there, on this
giving a proper discharge there on. Pay order can be made for the branch of same
bank with in the same city. There is option to change bank (name) But that bank’s
branch should be in the same city. The Bank’s commission is fixed as 5% for any
amount.
b. FOREIGN REMITTANCE
The bank provides the facilities of foreign remittance to the domestic
residential and foreigners to send money from one country to another. The bank also
provides foreign exchange in the shape of travelers cheques to intending visitors.
Travelers cheque is an order drawn by the bank in favor of travelers upon specific
bank to pay him specific amount on demand after proper identification abroad. The
travelers first pay the amount of money to the issuing bank, which is responsible to
pay the amount to the foreign bank upon which it is drawn.
Organizational chart of mcb main
branch mardan
Teller
SECTION-II
3.4. FOREIGN EXCHANGE DEPARTMENT
INTRODUCTION
Foreign exchange department plays a vital role in the international trade of
any country. By realizing so, MCB has also concentrated and improved, well its
foreign exchange operation as for the efficiency of its employees and customers
satisfaction is concerned.
Under foreign trade operations normal transaction starts with the sales
contract where by the buyer tenders value and the seller goods. There is a degree of
risk involved in the exchange of goods against payment, if geographic distance
increase. The problem is furthered by the fact that buyer and seller belong to two
different countries. Thus in the first place they don’t know each other and in second
place they can not ascertain the risk involved and finally the problems is worsened by
the fact that laws of the land differ in each country. Thus in the ordinary course of
business, following four forms of transactions can take place in international trade:
a. Advance payment.
b. Open account.
c. Documentary collection.
d. Documentary crudity.
a. ADVANCE PAYMENT
In advance payment, the payments is made by the importer first and goods are
received later on.
b. OPEN ACCOUNT
In the open account exporter sends the goods first and payment is made later
on.
c. DOCUMENTARY COLLECTILON
In the documentary collection, the remitting back sends the documents and the
importer bank delivers documents against payment. It may be dawn under sight or
acceptance basis.
d. DOCUMENTARY CREDIT.
Documentary Credit reduces the risk attached to either importer or exporter
hence an L/C (Letter of credit) is established by the issuing back on the request of
importer and the L/C is sent to the advising bank in the exporter country which then
collects the documents and sends them to the issuing bank provided they confirm to
the terms and conditions of the credit which are then tendered by issuing bank of
payment acceptance as per terms of the L/C.
The Muslim Commercial Bank Road Mardan. Foreign exchange department is
divided into the following sections:
i. Licensing section.
ii. Import section.
iii. Foreign Exchange Remittance Section.
iv. Foreign currency account section.
i. Licensing Section.
Licensing section it working under chief controller of imports. The main
function of this section is to grant the registration to importers.
ii. Imports.
Imports can be defined as bringing any commodity good into a country from
out side the country through any way or channel. In Pakistan imports are regulated by
Ministry of Commerce, under the export and import act 1950 and the notification
issue there under:
All the imports are done through letter of Credit L/C which is an
understanding or a letter of guarantee issued to the exporter by the bank on behalf of
importer says defaulter the bank will pay and in case the exporter do not follow the
terms and conditions of the L/C the bank will be liable to the importer.
b. Confirmed.
The exporter’s bank which confirms the letter of credit takes the liability of
paying exporters in case the issuing bank fails to make payment to the exporter.
c. Unconfirmed L/C.
Unconfirmed letter of credit, the bank through whom the credit is negotiated
does not give any guarantee to the exporter that the bills drawn will be honored by the
issuing bank. From exporter’s point of view the confirmed irrevocable L/C is the best
form of receiving payment.
d. Clean L/C.
There these are no conditions attached to bill and the issuing banks makes
payment up to the limit credit, the letter is called a Clean L/C.
Travelers cheques and foreign currency notes can also be issued to the holders
of the personal and joint account. Remittances from abroad.
Travelers cheques foreign currency notes and foreign exchange generated by
enchasing (F.E.B.Cs). Foreign Bearer Certificate may be deposited in these accounts.
Rupee loan facility is also available against this account.
The foreign currency account holder can draw any amount of foreign
exchange from foreign currency account and transfer or remit the amount freely to
any part of the World without any restrictions.
The restrictions imposed by State Bank of Pakistan for the opening of Foreign
Currency Account in absence of passports, work permit and resident visa have been
withdrawn. The account will be restriction free.
The prime currency scheme is exempted from all form of taxes including
income tax, wealth tax and zakat dedications. The return on the scheme is up to 10%
pe rannum, payable in foreign currency only.
Other Opportunities.
- Free from taxation.
- Free from deduction of Zakat.
- Free from any sort of questioning regarding the source of funds.
- Free from restriction of remittance.
b. DOLLAR KHUSAHLI ACCOUNT.
Long term investment in foreign exchange was not so attractive, so MCB
introduced this scheme in Nov. 1993, to attract customer to deposit foreign currency
even for short time.
The minimum amount for opening of this account is USS 100/- or equivalent
in other acceptable currencies. The profit on this account is given on daily basis.
2. DEMAND FINANCE.
The rules in demand finance are same as for running finance. PLS Account
holder can also take the loan after meeting with all the requirements and standard set
by the bank for financing. The repayment of the loan will be made in monthly equal
installments.
The mark up will be charged on the expiry of the scheduled date of loan.
3. STAFF FINANCE.
Where MCB also permits to its staff members for getting loans when needed
for the following purpose.
a. House Building.
The employee having served for 5 years in the bank, either clerk or an
officer will be granted 80 basic pays as a loan for building house. If
the granted loan exceed Rs. 160,000 the 10% interest rate will be
charged.
b. Motor Cycle Car, and Personal Vehicle.
The car loan may be granted to those employees whose minimum
basic pay is at least Rs. 10,000 and have served for at least 3 years.
The employee will be granted 18 basic pays as loan. If the amount is
exceeding Rs. 160,000 the 10% interest rate will be charged. The
maximum Motor Cycle Loan is 56,000. In this case the officers of
above Grade will pay 5% interest.
c. Over Drafting (OD).
MCB gives the facility of drawing more than the balance to the
reliable and established customer, by over drafting we mean that
drawing more than the balance held with MCB. After over drafting the
bank will show debit balance of the customer, and will charge interest
on the amount over drawn.
1. Temporary Overdrafts.
This type of facility is totally under direction of the branch and
requires no security, but the limit is fixed by the State Bank of Pakistan, MCB
can arrange over draft upto 25,000 rupees.
STRENGTH:
• The largest private sector bank in Pakistan with a network of 1054
domestic, six foreign branches.
• Experience of operations, as the bank was incorporated/established in
1947.
• Fist bank to privatized which has now become the leader in market
with largest on line ATM network in the country.
• Bank’s emphasis on consumer banking by providing them with
innovative saving schemes, products and services suiting best to their
life style.
• Extension and improvement in services to domestic as well as foreign
customers.
• Attractive and higher interest rates and prizes on various
accounts/products.
• Best and optional policies and attractive compensation packages for
employees, which has really improved their commitment dedication
and hard work towards the accomplishment of bank’s objectives.
• Human resource development and employment of technology towards
modern development.
• 24 hours cash access and safe payment products of high value
transaction.
• MCB instant financing products for customers warning instant loan
facilities at MCB branches.
• Pioneer in introduction of MCB master card with photograph and
rupee travelers cheque (RTC) which minimize the degree of
friskiness.
• Attention and sensitivity to competition prevailing in the country.
• An efficient and experienced private management group also involved
in other interests like; textile and cement industries.
• Easy access to the customers at their residential localities through a
high number of branches.
WEAKNESS.
• Slow down in advances growth in the short term as MCB focuses on
quality customers in the market.
• Customers having accounts with small amounts are not given same
services and dealing given to those with high accounts.
• No of branches is decreasing every year, due to that employees at the
low profitable branches feel unsecured to their jobs.
• Management group is also having huge investments in other interest
like: Textile and cement industries, which may divided their attention and resources
also.
• Political pressures from vested interest group.
• No transparent system of recruitment and selection.
OPPORTUNITIES
• Due To largest ATM network, MCB can expand its 24 hours cash
facilities to other cities of the country in order to meet the growing
market demand.
• Increasing focus/target on different types of customers, MCB can open
women branches specially in those areas where women class want to
get involved but couldn’t due to environmental restrictions.
• Growing policies of government on business and commerce sector
provides MCB and opportunity to efficiently meet with the business
peoples requirements of instant cash and financing facilities.
• Customers feed back on different products and accounts has really
improved the bank performance and encouraged the atmosphere for
other future policies.
• MCB also has an opportunity to expand its new technological
advancement like: Tele bank and internet banking facilities in order to
serve the customers more efficiently.
• Due to efficient and experienced management group, MCB can also
improve well and expand its foreign operation successfully.
THREATS
• Increasing number of foreign banks in the country.
• Privatization of other domestic banks.
• Highly specialized and attractive services provided by foreign banks to
their customers.
• Un consistency in government’s policies regarding to business and
economic sector.
• Growing global technological advancement.
• Strict regulations by the government over credit facilities to the
customers as well as to meet the prudential regulations.
• Loss of confidence of overseas prospects/customers due to freesing of
accounts.
From SWOT analysis we can conclude that the management of the Bank
should adopt systematic planning for the Bank growth, introduce new schemes
like Mall-a-Mall certificate from this scheme MCB received Rs. 13 billion
deposit from the customers, this is a great achievement for the bank. MCB
have more customers as compare to other banks, if they given proper attention
to every customer then in few year it will be the leading bank of the country.
5.3. CRITICAL ANALYSIS.
Analysis is the most important part of the report, because it depends on
the author, only a good, keen and comprehensive analysis leads to good
recommendations for the improvement of the existing conditions, therefore, in
MCB I have observed mush of thing and have analysis them to the extreme of
my effort MCB faces the following problems.
1. The main objective of MCB is to provide improved services to
customers, but now the bank seem to fail to achieve its objective, its
lengthy procedures as compared to newly established private banks
causes problems for customers.
2. MCB being an established bank now does not fell so much
competition in the market which in long run will not be favorable.
3. MCB is not keeping pace with the changing market environment, the
main reason for which is lack of new policies, and also the existing
policies remain unchanged for a long period of time.
4. MCB being a so established bank upto now used the traditional
procedure and have not adopted a lot the modern banking techniques.
5. Top level management is having a lot of influence in all decision
making, and they always do not consult the lower level management
will not have adequate data about the problems organize at lower level.
6. Sometimes in MCB there arise the overlapping of functions e.g HRD
and training division of HO overlap some of each other functions.
7. In advances department the process of loan sanctioning is very
lengthy, which affect the customer, some time a valuable customer in
big need of money does not get loan in time only due to this lengthy
process.
RECOMMENDATIONS
1. MCB should take care while conducting marketing research and adopting new
policies and procedures for getting its marketing share regarding advances.
2. The existing policies should be reviewed and there should be permanent
revision of these policies from time to time.
3. MCB should adopt once again aggressive strategy because the number of its
competitors is increasing day by day.
4. There should be clear cut delegation of authority and responsibility.
5. All the departmental head should be given full authority and responsibility.
6. Since in MCB there is overlapping of functions, therefore each department
should be functionally defined, and all those departments should be
amalgamated whose functions are similar, to reduce cost.
7. The communication system of the bank should be improved by installing new
equipments.
8. Co-ordination can be improved among different department by adopting
proper channels of communication.
9. Proper survey and research should be conducted before the introduction of
any new schemes, i.e. cost and benefit analysis should be viewed.
10. A secure system for transfer of money should be established and with out the
receipt of legal document no payment should be made. The test key codes
should be revised from time to time and should be kept secret.
11. While credit extension prudential regulations should be kept under
consideration.
12. Loan procedure should not be cumbersome and should be made easy, so as to
case the customers.
13. Prolonged documentation should be avoided.
14. Proper sector wise loan should be disbursed in order that every sector should
get appropriate portion and all these sectors should simultaneously develop.
15. In order to mitigate inefficiency, the management should adopt some
management principles i.e proper job, clear cut division of work should be
introduced.
BIBLIOGRAPHY.
1. Asrar, H. Siddiqi, “Practice and law of Banking in Pakistan”.
5th ed, Royal Book Company, Karachi, 1993.
Ahmad Shah
B. Sc. (Hons)
Management Group
Roll No. 01
Session (1999-2002)
Institute of Management Studies,
University of Peshawar.
CHAPTER # 1
INTRODCUTION
MCB at Glance.
MCB Vision
Objectives of MCB
Historical Background of Banking in Pakistan.
An Overview of MCB.
Nationalization of MCB.
Privatization of MCB.
MCB today and its progress.
MCB Different Products and Schemes
• Net Profit
• Reserve Fund/Equity
• Deposits
• Advances
• Investments
• Recoveries
• Foreign Trade
• Rupee Travelers Cheque
• Human Resources
• Automation
• Social Sector
• Foreign Operations
• Accounts Position of MCB
• Branches of MCB
• Employment Position
MCB Products and Different Schemes.
Capital growth certificate Scheme
Mahana Khushali Scheme
Prime Currency Scheme
Saving 365
Export promotion Scheme
MCB Rupee travellers cheques
HAJ Mubarak Savings Scheme
MCB Mall-A-Mall Rupee Deposit Certificate
MCB (ATMs) 24 Hours Cash
MCB Master Card
CHAPTER # 2
Management and Organization.
MCB Re-Organization.
MCB corporate and consumers Banking.
MCB investment Banking group.
• Capital Markets.
• Corporate Finance
• Project Finance
Departmentation in MCB.
• Agriculture Division
• Audit Division
• Business Development Marketing Division.
• Central Accounts Division.
• Corporate Affair Division.
• Credit Management Division.
• Finance and Treasury Division.
• Foreign Trade and Exchange Operation Division.
• General Service Section.
• Human Resources Division.
• Information Management Division.
• Industrial Credit Division.
• International Division.
• Investment Banking Group
• Islamization Division.
• Legal Affair Division.
• Organization and Method Division.
• Rupees Traveler cheque and Credit card Division.
• Special Assets Management Division.
• Training Division.
• Board of Directors
• Organizational Chart.
CHAPTER # 3
SECTION-1
MCB Main Branch Mardan.
Departments of MCB Main Branch Mardan.
Accounts Department
• The Deposit Section
• Functions of the section.
• Opening new account
• Types of Accounts
Current Accounts
(PLS) Saving Accounts
(PLS) Terms Deposits
Remittance Department
In land Remittance
Foreign Remittance
Organizational Chart of MCB main Branch Mardan
SECTION-2
Foreign Exchange Department
• Advances payment
• Open Account
• Documentary Collection
Advance Department
Running Finance
Demand Finance
Staff Finance
CHAPTER # 4
BY
Ahmad Shah
B. Sc. (Hons)
Management Group
ROLL No. 01
SESSION 1999-2002
Department of
Commerce & Business Administration
Gomal University D.I.Khan.
With
Blessing of Almighty Allah
and
Love and Respect
for
My dear parents
for their Valuable efforts and
contribution in making my
Education a success.