All Possible Questions & Answers regarding Receivable Receipts

Questions and Answers What are the MetaLink keywords I should use when searching for more information about the receipts workbench? How to unapply a receipt in a date different than the last open period? How can I turn on / acti ate automatic numbering !auto numbering" for manual receipts? Why can you enter duplicate receipt numbers? How do you write off small receipt balances? How do you apply a receipt to the same transaction twice? How to access the L#$ for %ategory and &eason %ode on the &e erse &eceipts window? How to resol e '( )his receipt is part of an unposted *uick cash batch'? How do you apply payments to unrelated customers' in oices? What do you do with in oices that ha e credit balances? How are count and amount totals are populated in &eceipt +atch Window with &e ersals? I applied a receipt to the wrong customer account, How to correct this? What is the difference between a re ersed receipt and a debit memo re ersal? How do you refund an o erpaid !on account" receipt? How do you refund a receipt for returned goods? How do you delete receipts and applications from interim tables? How can you prorate a receipt amount between ta- and line items? How do you clear a .ote &ecei able? How do you change a /L bank account for a &emittance +ank Account? How do you create a manual miscellaneous receipt? When a receipt is re ersed0 where does the re ersal of the #n Account line go? Why is the field 1Includes )a-1 at the ad2ustment receipt le el not updateable? How is the ar3payment3schedules,due3date field deri ed for receipts? What is the maturity date for receipts in #racle &ecei ables? What is the difference between on4account and unapplied receipts? What to do when a customer pays less, because they expect a credit? How to apply this negative on account cash? What to do when the 1&eceipt 5ummary1 form is incorrectly sorted? Why does L#$ in &eceipts Workbench show inacti e customers? What does message 16o you want to cancel claims on this receipt?1 mean? What is receipt A7I? How to get a debug log file from the receipt A7I? Where to get an e-planation of accounting entries concerning receipts? How to get a 8.6 debug log file for &eceipt form error ? How to issue a refund to %ustomer's credit card? How to perform &eceipt to &eceipt applications? How to perform &eceipt Line Le el application? How to process a payment for a credit memo in A&? How can you change the type of the receipt from cash to misc once it is entered and sa ed? What date does A& use to calculate earned discounts? Why does the receipt summary form not show the transaction numbers? How to confirm automatic receipts at batch le el? How to setup an A& responsibility with disabled 1&e erse,,,91 button in the receipts form? Why do on4account receipts ha e 1wrong1 count on batch header window? What is the meaning of e-change gain/loss? Why does post *uick cash not o er apply receipts?

How to change a distribution set in a misc receipt? How to group all of receipts into a A7I receipt batch? How do you change the /L date default for receipts? Why does payment method L#$ not ha ing any alues when entering receipt batch? Why does receipt write4off report complete with no data found? Is there a limit to the number of times one can format a remittance batch? How do you re erse receipts in a different period? When creating a receipt0 why can I not see a particular bank account in the L#$ for payment methods? How come all the other bank accounts can be seen in the L#$ when they ha e not got a &eceipt %lass/7ayment method setup?

Applies to! #racle &ecei ables 4 $ersion: 9;,< to 9=,;,; 4 &elease: 9;,< to 9=,; Information in this document applies to any platform, A&>&WMAI 4 &eceipts A&?A%A&3&@%@I7)5 4 Automatic &eceipts A&?%A&3&@MI) 4 Automatic &emittance ((( %hecked for rele ance on =A4Mar4=;99 ((( Purpose )his 8AQ document identifies the most fre*uently reported How4)o *uestions relating to the #racle &ecei ables &eceipts Workbench for &eleases 9;,< to 9=, Questions and Answers How to unapply a receipt in a date di""erent than the last open period? When you unapply a receipt application0 #racle &ecei ables assigns a re ersal /L date to each application that you reopen, )he re ersal /L date defaults to the /L date of the original application if that period is still open, If the original application's /L date is in a closed period0 then the re ersal /L date defaults to the current date, If the current date is not open0 the default is the last date of the most recent open period, If you want the re ersal /L date to be a different date0 you can change it as follows: A, .a igate to &eceiptsB&eceipts or &eceiptsB+atches, +, Query the receipt you want to unapply, %, 5elect the Applications button, 6, Cncheck the 'Apply' bo- to unapply the receipt application, @, +@8#&@ D#C 5A$@ scroll to the right until you see the &e ersal /L 6ate column, 8, %hange this date to any date in an open period that is on or after the original /L date for the receipt, /, 5a e your work, !After sa ing0 the &e ersal /L 6ate column becomes blank and it grayed out," How can # turn on $ activate automatic numbering %auto numbering& "or manual receipts?

#racle &ecei ables does not automatically number manual receipts, Howe er0 document se*uencing can be acti ated for manual receipts, 6ocument se*uence numbers are uni*ue numbers that can be assigned to receipts created in &ecei ables, 6ocument se*uencing is an optional feature within &ecei ables that can be acti ated using a profile option, )his will generate the document number for a manual receipt0 but the receipt number itself needs to be entered manually as the document se*uence is not copied to the receipt number, )he e-ception to this is that if you are using automatic receipts0 you must use document se*uencing to se*uence the automatically generated receipts, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter = 4 5etting Cp0 'Implementing 6ocument 5e*uences' for more information on this function, 5ee the #racle &ecei ables Implementation /uide &elease 9=0 %hapter = 4 /eneral &ecei ables 5etup )asks0 'Implementing 6ocument 5e*uences' for more information on this function, @nhancement &e*uest has been logged: bug =9<<<< D#C 5H#CL6 +@ A+L@ )# AC)#MA)I%ALLD .CM+@& &@%@I7)5 A5 WI)H I.$#I%@5 Why can you enter duplicate receipt numbers? 6uplicate receipt numbers is a functionality of &ecei ables, Many customers use their customer's check number as the receipt number and for this reason0 uni*ue receipt numbers are not re*uired, Internally0 a uni*ue cash3receipt3id is assigned to each receipt as it is sa ed, Howe er0 a receipt is considered as 'duplicated' 4 if the receipt number0 receipt date0 amount0 and customer are identical to another receipt, In this case you will recei e an informati e message to be confirmed when sa ing the receipt, How do you write o"" small receipt balances? In #racle &ecei ables ersion 99i0 you can write off unapplied cash receipt balances, &eceipt write4off functionality is pro ided to account for small o erpayments that you do not intend to refund or maintain as unapplied amounts or on account balances, With this function0 you can choose to write off an unapplied cash receipt amount0 within certain limits, )he write4off amount is credited to this account0 such as a miscellaneous re enue account0 and no longer reflects as an unapplied amount on the receipt or on the customer's account, Dou can write off indi idual unapplied receipt amounts during receipt application or later0 at any time using the Applications window, Dou can also write off balances of multiple receipts with the 'Automatic &eceipts Write4#ff' 7rogram, !.a igation: %ontrol B Write4off &eceipts"

8or &elease 99,;,E please see .ote 9AA<FA,9 for a possible workaround, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 'Writing #ff Cnapplied &eceipts' for more information on this function, How to setup &eceipt Write #ff can also be found in .ote =;E=GE,9 '&eceipt Write4#ff White 7aper' and .ote 9HGHH<,9, 5ee the #racle &ecei ables Cser /uide &elease &elease 9=0 %hapter G 4 &eceipts0 'Writing #ff &eceipts' for more information on this function, How do you apply a receipt to the same transaction twice? #racle &ecei ables does not allow you to add a second line to a receipt for the same in oice or debit memo ia &eceipts workbench, Howe er0 you can change the original line applied to the in oice and increase the applied amount by the unapplied portion that you want to apply, In &el 99,I,9;0multiple applications to the same in oice are now allowed for lockbo- and *uickcash receipts for the purpose of managing deductions0 integrating )rade management with A&, )his functionality was added in lockbo- and Quickcash receipts for the deductions pro2ect, How to access the '() "or *ategory and Reason *ode on the Reverse Receipts window? )he &e erse &eceipts window is a modal window, #racle Applications 9;,<.%A and &99,; do not support icon toolbar access in modal windows, Dou can use %trl4L to access the L#$ for these fields in either of these ersions, In ersion 99i and 9=0 you can click on the L#$ or use %trl L to access the L#$, How to resolve +, -his receipt is part o" an unposted .uic/ cash batch+? )his message appears on the unposted items report and pre ent you from closing your period, )here are se eral reasons why this situation may occur0 so first we need to determine if the records are duplicates or if they need to be processed, a" )o process this 7ost Quick %ash +atch do the following .a igate to &eceipts B +atches Query for +atch )ype J Manual4Quick and the +atch .umber listed on the Cnposted Items &eport If +utton '7ost Quick%ash' is enabled0 you can simple post this Quick%ash batch to make the receipts a ailable for /L )ransfer, b" If this is not the case0 please log a ser ice re*uest with #racle 5upport to in estigate the issue further with the following information: 4 Cnposted Items &eport 4 &un the &eceipt +atch 6ata )est from .ote E99=;G,9 4 &un the &eceipt 6ata )est from .ote =9IAFA,9 for sample receipt!s" listed, &eferences

4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 'Quick%ash' for more information on this process, 5ee the #racle &ecei ables Cser /uide &elease 9=0 %hapter G 4 &eceipts0 'Quick%ash' for more information on this process, How do you apply payments to unrelated customers+ invoices? )he correct way to apply a receipt to more than one customer is to either establish a relationship between the customers or make sure the 5ystem #ption 4 Allow 7ayment of Cnrelated )ransactions is checked, #nce one or both of the conditions abo e are met0 follow these procedures: A, .a igate to &eceiptsB&eceipts or &eceiptsB+atches to enter a new receipt, +, @nter the receipt number0 amount0 payment method0 and customer number of the first customer you want to apply the in oice too, Dou must enter a customer number on this screen in order to make the Applications button a ailable, %, 5elect the Applications button, 6, Apply the receipt to the first customer's in oice, @, If you want to apply monies to another0 different customer's in oice0 then scroll to the right to find the %ustomer number field and change the number to the other customer's number, .#)@: If you will be processing many payments to related customers' in oices0 you can drag the %ustomer number column and drop it close to the Apply to column0 then sa e these changes in a folder, 8, )hen scroll back to the Apply )o field and select the L#$, Dou should now see the other customer's open in oices and can make a selection from here, /, 5a e your changes, &eferences 4444 5ee .ote =;<GH<,9 4 Applying &eceipt to Multiple %ustomers What do you do with invoices that have credit balances? %reate a Kero4dollar receipt and apply it to the in oice, )his will gi e the Kero4dollar receipt a positi e balance that can be used to pay off other in oices, @-ample: In oice A 4 L9;; &eceipt + 4 L9=; Apply &eceipt + to In oice A and In oice A will ha e a 4L=; balance, )o resol e0 create &eceipt % for L;, Apply &eceipt % to In oice A and In oice

A will be closed, )hen &eceipt % will ha e a balance of L=; to be used for other in oices, How are count and amount totals are populated in Receipt 0atch Window with Reversals? a, Actual %ount and Amount will always show )H@ A%)CAL .CM+@& A.6 AM#C.) of receipts entered0 regardless of any re ersals, b, &eturned %ount and Amount show the number and amount of receipts re ersed for the reasons 1.on4 sufficient funds10 or 15top 7ayment10 i,e, the %C5)#M@& has backed out of the payment, c, &e ersed %ount and Amount show the number and amount of receipts re ersed for the reason 1&e erse 7ayment10 i,e, the @.)&D %L@&M has made a mistake and wants to back out the payment, d, 6ifference %ount and Amount show the %ontrol 4 !Actual 4 &e ersed" totals, # applied a receipt to the wrong customer account1 How to correct this? )he receipt can be re ersed and a new receipt entered for the correct customer if the original receipt does not ha e any ad2ustments or chargebacks that ha e been posted to the general ledger, #therwise0 a debit memo re ersal will ha e to be created, #r0 if you ha e established a relationship between the customers or acti ated the 5ystem #ption 4 Allow 7ayment of Cnrelated )ransactions0 then you can unapply the application for the original customer and then apply an amount to the other customer on the e-isting receipt, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 '&e ersing &eceipts' for more information on this function, 5ee the #racle &ecei ables Cser /uide &elease 9=0 %hapter G 4 &eceipts0 '&e ersing &eceipts' for more information on this function, What is the di""erence between a reversed receipt and a debit memo reversal? &ecei ables lets you re erse a receipt when a customer stops payment on a receipt or if a receipt is returned from the bank for insufficient funds, Dou can also re erse a receipt if you want to re4enter and reapply it in &ecei ables !although you can 2ust unapply and reapply0 rather than re erse if you prefer", Dou can re erse cash and miscellaneous receipts before or after they are posted to the /eneral Ledger0 and before or after they are applied, &ecei ables lets you create two types of re ersals: 9, 5tandard &e ersal With a standard re ersal0 &ecei ables creates re ersing 2ournal entries for your general ledger and reopens all of the debit and credit items that were closed with the original receipt, Dou can create a standard re ersal for cash and miscellaneous receipts0 as well as a transaction related to a chargeback as long as there is no acti ity against the

chargeback and the chargeback has not been posted to the general ledger, Dou also cannot process a standard re ersal for any receipts that ha e ad2ustments or chargebacks that ha e been posted to the general ledger, 8or these e-ceptions0 a debit memo re ersal must be used, )o re erse a receipt: A, .a igate to: &eceiptsB&eceipts or &eceiptsB+atches !enter batch information0 then press the &eceipts button", +, Query the receipt to re erse, %, 5elect the &e erse button, 6, %onfirm or change the re ersal date and re ersal /L date, #racle &ecei ables assigns the /L date and re ersal /L date as the current date, If the current date is not in an open period0 then it assigns both dates as the last date of the most recent open period, If the original /L date of the receipt is later than the current date0 then &ecei ables uses the original /L date, Dou can change the re ersal /L date and /L date to any date in an open period that is on or after the original /L date for the receipt, @, 5elect the %ategory for this re ersal, $alid categories are: &e erse 7ayment0 .on45ufficient 8unds0 and 5top 7ayment, 8, 5elect a &eason for this re ersal, /, )ype a comment for the re ersal0 if desired, H, 5elect the &e erse button, I, 5a e your work, =, 6ebit Memo &e ersal 6ebit memo re ersals are typically used when a standard payment re ersal cannot be done, 6ebit memo re ersals are re*uired when you want to re erse a receipt that was pre iously applied to a chargeback and the chargeback has acti ity against it !such as another receipt0 credit memo0 or ad2ustment"N or when chargebacks or ad2ustments ha e been posted to the /eneral Ledger for the receipt you want to re erse, &ecei ables does not update any of the acti ity associated with the original receipt when you create a debit memo re ersal, Instead it creates new recei able debit items for the items closed by the original receipt, Dou cannot process a debit memo re ersal for a miscellaneous receipt, )o create a debit memo re ersal: A, .a igate to: &eceiptsB&eceipts or &eceiptsB+atches !enter batch information0 then press the &eceipts button", +, Query the receipt to re erse, %, 5elect the &e erse button, 6, %onfirm or change the re ersal date and re ersal /L date, #racle &ecei ables assigns the /L date and re ersal /L date as the current date, If the current date is not in an open period0 then it assigns both dates as the last date of the most recent open period, If the original /L date of the receipt is later than the current date0 then &ecei ables uses the original /L date, Dou can change the re ersal /L date and /L date to any date in an open period that is on or after the original /L date for the receipt,

@, 5elect the %ategory for this re ersal, $alid categories are: &e erse 7ayment0 .on45ufficient 8unds0 and 5top 7ayment, 8, 5elect a &eason for this re ersal, /, )ype a comment for the re ersal0 if desired, H, %heck the 6ebit Memo &e ersal bo-, I, 5elect a debit memo )ransaction )ype for this re ersal, O, 5elect the &e erse button, M, 5a e your work, How do you re"und an overpaid %on account& receipt? If your customer has o erpaid and you want to cut a refund check for the o erage from on account0 follow these procedures to clear the credit entry from Accounts &ecei able and process a refund through Accounts 7ayable, Cp to &el 99i0 you can perform the following, A, Dou need to get the on account balance applied to an in oice, When the receipt was applied0 the following general ledger entries were made: %ash #n Account 44 4444 9;; P P 9;; +, %reate a debit memo for the amount of the on account credit you want to refund, Cse a special 6ebit Memo transaction type that uses a clearing account rather than &e enue, )his will cause the following general ledger entries to be made: &ecei able %learing 444 4 9;; P P 9;; %, Apply the on account amount to the new debit memo, )his will cause the following general ledger entries to be made !lea es you with a %ash debit for L9;; and a %learing account credit for L9;;": &ecei able #n Account %ash 444 4444 4 P 9;; 9;; P 9;; P 9;; 6, In #racle Accounts 7ayable0 process a check crediting L9;; to cash and debiting the clearing account for L9;; as below, )his returns the cash and all other accounts to Kero, %ash %learing 4 P 9;; 9;; P 8or &el 9=0 you can perform the following:

.a igation: &eceipts QB &eceipts %lick Apply In the Application window0 set Apply )oJ &efund @nter the Amount and other details, Dou can refund only positi e amount and amound less than the &eceipt balance, )he button &efund Attributes will be enabled, %lick on this button to iew and update your refund attributes, Attribute alues are defaulted from payee setup, Dou are allowed to o erwrite the alues, Attribute name and meaning: %ustomer .ame : the customer recei ing the refund, 6efault: customer name on the receipt, %ustomer .umber: the customer recei ing the refund, &efund 7ayment Method: refund method defined in #racle 7ayments, %ustomer Address: address to send the refund to, 7arty +ank Account: bank account to deposit the refund to, 6eli ery %hannel: determine how banks will actually process a payment, 7ay Alone: when checkbo- is selected0 the refund will not be grouped with other refunds, &emittance Message 90=0E: te-t fields that a user can enter in information 5a e it, #nce you 5a e0 an In oice will be generated in the 7ayables !A7", .a igation: &eceipts QB &eceipts QB Applications 8orm : &efund 5tatus button When you click on &efund 5tatus button0 you will iew the refund status in A7, &eferences 444444444444 #racle &ecei ables Csers /uide &elease 9=0 %hapter I0 @lectronic 7ayment 7rocessing 4%reating &efunds How do you re"und a receipt "or returned goods? If your customer is re*uesting a refund for goods returned0 follow these procedures to clear the credit entry from Accounts &ecei able and process a refund through Accounts 7ayable, )his is a manual process between A& and A7, Cp to &el 99i0 you can perform the following, A, %reate a credit memo in A& for the returned goods, Cse the same &e enue and &ecei able accounts referenced on the original in oice, )his will cause the following general ledger entries to be made: &ecei able &e enue 444 4 P 9;; 9;; P +, %reate a debit memo to offset the credit memo, Cse a special 6ebit Memo transaction type that uses a clearing account rather than &e enue, )his will cause the following general ledger entries to be made: &ecei able %learing 444 4

9;; P P 9;; %, In #racle Accounts 7ayable0 process a check crediting L9;; to cash and debiting the clearing account for L9;; as below, )his returns the cash and all other accounts to Kero, &ecei able %learing 444 4 P 9;; 9;; P 8or &el 9=0 you can perform the following: %reate an #n Account %redit Memo in A&, click Action 4B Applications In the Application window0 set Apply )oJ &efund @nter the Amount and other details, )he button &efund Attributes will be enabled, %lick on this button to iew and update your refund attributes, Attribute alues are defaulted from payee setup, Dou are allowed to o erwrite the alues, Attribute name and meaning: %ustomer .ame : the customer recei ing the refund, 6efault: customer name on the credit memo, %ustomer .umber: the customer recei ing the refund, &efund 7ayment Method: refund method defined in #racle 7ayments, %ustomer Address: address to send the refund to, 7arty +ank Account: bank account to deposit the refund to, 6eli ery %hannel: determine how banks will actually process a payment, 7ay Alone: when checkbo- is selected0 the refund will not be grouped with other refunds, &emittance Message 90=0E: te-t fields that a user can enter in information 5a e it, #nce you 5a e0 an In oice will be generated in the 7ayables !A7", How do you delete receipts and applications "rom interim tables? If a receipt came in through *uickcash and was not purged from the interim table or it was missing from the batch and was entered manually0 then you can delete the receipts and their application as follows: .#)@: If you are uncertain0 please log a ser ice re*uest with #racle 5upport for assistance, 5@L@%) receipt3number0 cash3receipt3id0 gl3date 8&#M ar3interim3cash3receipts3all WH@&@ receipt3number J Rreceipt3numberN Csing the cash3receipt3id you can delete the data: 6@L@)@ 8&#M ar3interim3cash3receipts3all WH@&@ cash3receipt3id J RidN

6@L@)@ 8&#M ar3interim3cash3rcpt3lines3all WH@&@ cash3receipt3id J RidN commitN How can you prorate a receipt amount between tax and line items? Application &ule 5ets determine the logic &ecei ables uses to apply partial payments to your customer's open debit items0 as well as how discounts affect the open balance for each type of associated charges, Dou can set up different application rule sets for each transaction type, Dou can also assign a default application rule set in the 5ystem #ptions, &ecei ables pro ides the following seeded Application &ule 5ets: 4 Line first / ta- after 4 Line first / ta- prorate 4 7rorate all 4 # er application rule &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 '&ecei ables Application &ule 5ets' and %hapter = 4 5etting Cp0 'Application &ule 5ets' for more information, 5ee the #racle &ecei ables Cser /uide &elease 9=0 %hapter G 4 &eceipts0 '&ecei ables Application &ule 5ets' and #racle &ecei ables Implementation /uide &elease 9=0 %hapter F 4 &eceipts0 'Application &ule 5ets' for more information, How do you clear a 2ote Receivable? )his is done in #racle %ash Management for .ote &ecei ables when the receipt class is set with a clearance method of 1+y Matching1, )o clear automatically0 you need to setup your receipt class with a clearance method e*ual to 1+y Automatic %learing1, How do you change a 3' ban/ account "or a Remittance 0an/ Account? #nce the setup is sa ed0 the &emittance +ank Account window will not allow any changes to the /L accounts, Dou will need to end4date the remittance bank account and end4date the payment method and define a new one with the correct /L accounts, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter = 4 5etting Cp0 '7ayment Methods' for more information on this process, 5ee the #racle &ecei ables Implementation /uide &elease 9=0 %hapter F 4 &eceipts0 '&eceipt Methods' for more information on this process,

How do you create a manual miscellaneous receipt? .a igate to &eceiptsB&eceipts or &eceiptsB+atches !and enter batch information if applicable", 5elect &eceipt )ype J Misc from the dropdown and then enter your receipt information, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 '@ntering Miscellaneous &eceipts' for more information on this process, 5ee the #racle &ecei ables Cser /uide &elease 9=0 %hapter G 4 &eceipts0 '@ntering Miscellaneous &eceipts' for more information on this process, When a receipt is reversed, where does the reversal o" the (n Account line go? If a receipt that has a partial amount placed on account is re ersed0 the on account portion of the receipt is also re ersed, Why is the "ield 4#ncludes -ax4 at the ad5ustment receipt level not updateable? .a igation: &eceiptsB&eceiptsB!Query receipt"BApplications buttonBAd2ustments button 1Includes )a-1 defaults in based on how you define your Ad2ustment Acti ity, )he )a- %ode source you specify determines whether &ecei ables calculates and accounts for ta- on ad2ustments, &eferences 4444 5ee the #racle &ecei able Cser /uide &elease 99i0 %hapter =4 5etting Cp0 '&ecei ables Acti ities' for more information, 5ee the #racle &ecei ables Implementation /uide &elease 9=0 %hapter F 4 &eceipts0 '&ecei ables Acti ities' for more information on this process, How is the ar6payment6schedules1due6date "ield derived "or receipts? )he alue stored in ar3payment3schedules,due3date for a receipt is the maturity date in the receipts form under the remittance region, It initially defaults to the receipt date, If the receipt date is changed to a later date0 you are re*uested to enter a maturity date that falls after the receipt's date, What is the maturity date "or receipts in (racle Receivables? )he maturity date in #racle &ecei ables is a date that determines when funds for an automatic receipt can be transferred from your customer's bank account to your bank account, )he maturity date cannot be before the receipt date, What is the di""erence between on account and unapplied receipts?

Cnapplied &eceipt: )his receipt is not applied to an e-isting in oice when it is entered, When the customer does not want to apply the entered receipt they can lea e it as unapplied and apply the amount on a later date, #n4Account: In case of an #n4Account receipt0 there is no identified in oice against the receipt, Ad ance money is recei ed from the customer and the in oice for the same can be raised at a later date, &eferences 4444 7lease check the #racle &ecei ables Cser /uide release 99i0 %hapter F 4 &eceipts, 5ee the #racle &ecei ables Csers /uide &elease 9=0 %hapter G 4 &eceipts What to do when a customer pays less, because they expect a credit? How to apply this negative on account cash? Applications functionality does not allow creation of negati e receipts, Howe er0 you can use )rade Management module to create and settle %laims, &ecei ables can be integrated with )rade Management for short4payments and o er4payments, &eferences 4444 5ee the #racle &ecei ables Cser /uide release 99i0 %hapter F 4 &eceipts0 'Working with %laims', 5ee the #racle &ecei ables Csers /uide &elease 9=0 %hapter G 4 &eceipts0 'Working with %laims' What to do when the 4Receipt 7ummary4 "orm is incorrectly sorted? Cse the 8older functionality to sort, A, #n the )ool bar click on the 8older #ption 4B .ew, )his will lead you onto '%reate .ew 8older' window, @nter a name 4 @nter a .ame for reference purpose, In Auto*uery region444 %hoose the radio button 44 'Always' 5et the checkbo- '#pen as 6efault' to 'Des' 5et the checkbo- '7ublic' to 'Des' %lick on #M +, .ow again click on the )oolbar 44B 8older 4B 5ort 6ata, )his will lead to a popup window 4 '5ort 6ata', )he window will ha e three columns: &eceipt .umber )ype &eceipt 6ate %heckbo- '&un Query' set to 'Des' )his means that you can ha e sorting based on these three columns only, Against each column we ha e an option to specify the type of order by, 7lease

select the appropriate order by clauses applicable in your case and then again on the toolbar0 click on the 8older 4B 5a e, %, %lose the form and then .a igate again into window and erify the result, Dou would see that the data is displayed as per the order set abo e, )he following windows in the &eceipts Workbench are 8older windows, Dou can customiKe the appearance of these windows by selecting options from the 8older menu: STUApplications STULockbo- )ransmission 6ata STUQuick%ash STU&eceipt +atches 5ummary STU&eceipts 5ummary STU&emittances 5ummary &eferences 4444 5ee .ote 9HEAFE,9 4 How to Cse 8olders to %hange the Layout of 5ummary 5creens in #racle Applications, Why does '() in Receipts Wor/bench show inactive customers? )his beha iour is intended functionality, Inacti e customers are displayed in the L#$ in the &eceipt workbench0 because inacti e customer may still ha e outstanding transactions, &eferences 4444 5ee .ote =99H9H,9 4 How to 7re ent a %ustomer from 6isplaying in the &eceipts L#$, What does message 48o you want to cancel claims on this receipt?4 mean? &ecei ables integrates with #racle Marketing #nline )rade Management to let you record0 research0 and resol e your customer's short payments and o er payments on their receipts, )hese payment discrepancies are called claims, When there is a claim attached to a receipt then you will get this warning message, If you want to cancel the claim you can say ' Des1, If you say '.o'0 then the claims will not be canceled, If the claims cannot be canceled are not0 or not complete0 a message will tell you that the receipt may not be re ersed until the claims ha e been completed, &eferences 4444 #racle &ecei ables Cser /uide release 99i0 %hapter F 4 &eceipts0 Applying &eceipts and Working with %laims, #racle &ecei ables Cser /uide release 9=0 %hapter G 4 &eceipts0 Applying &eceipts and Working with %laims,

What is receipt AP#? 8or information on &eceipts A7I0 please re iew: .ote 9EF9;<I,9 #racle &ecei ables: &eceipts A7I # er iew0 5etup0 5ample 5cripts and )roubleshooting .ote 9EF=;FF,90 #racle &ecei ables: &eceipts A7I Mnown Issues and 7atches

How to get a debug log "ile "rom the receipt AP#? 7lease re iew .ote <HGE9<,90 How to )roubleshoot &ecei ables A7I Issues Where to get an explanation o" accounting entries concerning receipts? 7lease re iew the #racle &ecei ables Cser /uide release 99i0 %hapter H 4 Accounting for &ecei ables, 7lease re iew the #racle &ecei ables Cser /uide release 9=0 %hapter A 4 Accounting for &ecei ables, How to get a 928 debug log "ile "or Receipt "orm error ? 8or 99,I,9; to &el 9=,- 7lease re iew VV .ote GEE9AA,9BB 4 How to enable and retrie e debug log messages, 8or lower than 99,I,9;0 7lease re iew .ote 9I=9FG,9 4 How )o %reate A 6ebug Log 8ile In An A& 8orm How to issue a re"und to *ustomer+s credit card? %redit %ard refund functionality e-ists only in 99i and &el 9=, .ot prior to that, Dou can issue a refund to customer's credit card using &ecei ables only if the original receipt applied to the in oice is a %redit %ard receipt, )o issue a refund to %ustomer's %ard0 perform the following: .a JB&eceiptsJB&eceipts Query the receipt that needs to be refunded, %lick Apply, In applications window0 first unapply the receipt from the original in oice, )hen0 on a new line0 set Apply )o J %redit %ard &efund 7ick the refund acti ity, 5a e it, )his will create a negati e MI5% receipt in %onfirmed status automatically, When this MI5% receipt is remitted using Automatic &emittance program0 funds are issued back to %ustomer's %redit %ard, &eferences 444444444444 7lease see #racle &ecei ables Csers /uide &elease 9=0 %hapter I 4 @lectronic 7ayment 7rocessing0

%redit %ard &efunds Also re iew .ote 9EI<AF<,9 %redit %ard 7ayments0 &efunds and %hargebacks: # er iew and 5etup for #racle &ecei ables &elease 9= 4 for additional information, How to per"orm Receipt to Receipt applications? )his feature is a ailable in &el 99i and &el 9= only, )o Manually %reate &eceipt )o &eceipt Applications, .a JB&eceiptsJB&eceipts @nter or *uery a receipt %lick Apply #nce in the Applications form0 go to )ools and check the WInclude #pen &eceiptsX checkbo/o to WApply )#X list of alues: #pen &eceipts in the same currency of the original receipt should appear in the WApply )oX List of $alues 7ick the receipt, 5a e, &eferences 4444444444 #racle &ecei ables Csers /uide &elease 9=0 %hapter G 4 &eceipts0 &eceipt4to4&eceipt Applications Also0 re iew .ote =FF=A;,94How )o 5et Cp &eceipt )o &eceipt Applications How to per"orm Receipt 'ine 'evel application? )his is a new feature a ailable in &elease 9= only, )o perform &eceipt line le el application, .a JB&eceiptsJB&eceipts @nter or *uery the receipt you want to apply, %lick Apply, In Applications window0 select the in oice from the Apply4)o Lo , %lick 'Apply in 6etail' )his shows 6etailed Applications window, 5elect the application le el for the receipt: Y )ransaction 5elect this option to apply cash at a summary le el, Dou can enter amounts by line type: Line0 )a-0 8reight0 or %harges, If you enter a Line or )a- amount0 then &ecei ables prorates the application across all transaction lines, Y All Lines 5elect this option to apply cash to specific lines, Dou can select one or more transaction lines, &ecei ables enters the Amount Applied for this receipt and updates the +alance 6ue for this transaction0 but you can change the amount applied, Y 8reight and %harges

5elect this option to apply cash to freight and charges at the in oice le el only, Dou can apply cash to freight and charges either before or after you apply cash to transaction lines, When you select this option0 &ecei ables displays freight and charges on separate lines0 if they e-ist, /roup le el application only if group attributes were imported into &ecei ables from a feeder system0 such as #racle 5er ice %ontracts, &eferences: 444444444444 #racle &ecei ables Csers /uide &elease 9=0 %hapter G 4 &eceipts0 Applying &eceipts in 6etail, How to process a payment "or a credit memo in AR? 7ayments need to be processed through Accounts 7ayable, 5ee also *uestion 'How do you refund a receipt for returned goods'? How can you change the type o" the receipt "rom cash to misc once it is entered and saved? )his is not possible as the field )ype is not updatable once it is entered and sa ed, %ash type receipts store data in different tables than miscellaneous type receipts, )hat is why the ')ype' field on the &eceipts form is protected as soon as the receipt is sa ed for the first time, What date does AR use to calculate earned discounts? When determining the discount percent for earned discounts0 &ecei ables uses the in oice date0 discount grace days0 and the apply date of the receipt to determine the discount percent for this payment term, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 6iscounts, 5ee the #racle &ecei ables Cser /uide &elease 9=0 %hapter G 4 &eceipts0 6iscounts, Why does the receipt summary "orm not show the transaction numbers? 8unctionally a receipt can be applied to one or more transactions, Hence the summary form cannot show transaction numbers, How to con"irm automatic receipts at batch level? 9, /o to &eceipts 5ummary 8orm, =, Query the receipt batch, E, Cse @dit0 5elect all to mark all records, G, 7ush button confirm, &eferences 4444

5ee .ote 9HIE;A,9, How to setup an AR responsibility with disabled 4Reverse111:4 button in the receipts "orm? Dou need to do the following to disable the re erse,,,9 button in the receipts form, .a igate to 5ystem administrator responsibility, .a igate to 5ecurityB&esponsibilityBdefine )hen *uery on : &esponsibility name: your responsibility name Application: #racle &ecei ables In the menu e-clusion tabbed region select the following function: &eceipt &e ersal : 5tandard &eceipt &e ersal: 6ebit Memo )hen sa e your work, +y doing the abo e 0 your receipt re ersal button would be disabled in the receipts form, Why do on account receipts have 4wrong4 count on batch header window? When a part of one receipt is applied and part unapplied it is treated as one receipt with the count going to 'Applied' count, &eferences 4444 5ee .ote =;<<FF,9 99i4A&4#n4Account &eceipts Are 5howing Wrong %ount #n +atch Header 5creens, What is the meaning o" exchange gain$loss? A realiKed gain or loss occurs when the e-change rate changes between the in oice date and the receipt date, &eferences 4444 7lease check the #racle &ecei ables Cser /uide release 99i0 %hapter F 4 &eceipts0 Applying %ross %urrency &eceipts0 %alculating the 8oreign %urrency @-change /ain or Loss, #racle &ecei ables Cser /uide release 9=0 %hapter G 4 &eceipts0 Applying %ross %urrency &eceipts0 Why does post .uic/ cash not overapply receipts? Dou cannot o erapply a receipt to an open debit item using Auto%ash rules, Howe er you can o erapply receipt to an in oice !if the Allow o erapplication option on the in oice transaction type is set to Des and profile option A&: Allow # erapplication In Lockbo- is set to Des" if you are not using Auto%ash rules, &eferences 4444 7lease check the #racle &ecei ables Cser /uide release 99i0 %hapter F 4 &eceipts0 How AutoLockboApplies &eceipts0 # erapplying In oices,

7lease check the #racle &ecei ables Cser /uide release 9=0 %hapter G 4 &eceipts0 How AutoLockboApplies &eceipts0 # erapplying In oices, How to change a distribution set in a misc receipt? When entering a Misc &eceipt and selecting the recei able acti ity you are not able to select a specific distribution set, )his is a non4updateable field, )he alues that you see are the ones that were setup in the setupBreceiptsBrecei able acti ity, &eferences 4444 7lease check the #racle &ecei ables Cser /uide release 99i0 %hapter F 4 &eceipts0 @ntering Miscellaneous &eceipts, 7lease check the #racle &ecei ables Cser /uide release 9=0 %hapter G 4 &eceipts0 @ntering Miscellaneous &eceipts How to group all o" receipts into a AP# receipt batch? 5ince this A7I creates only one receipt at a time0 there is currently no functionality to pass in the &eceipt +atch 5ource alue, 7lease see @nhancement &e*uest +ug E;=FGIG Also0 you can re iew how to use the arious &eceipt A7I scripts in .ote 9EF9;<I,90 #racle &ecei ables: &eceipts A7I # er iew0 5etup0 5ample 5cripts and )roubleshooting How do you change the 3' date de"ault "or receipts? #racle &ecei ables defaults the current date for the receipt /L date as long as the date is in an open period, #therwise0 it will default to the last day of the most recent open period, )here are no profile options a ailable to stop the receipt's /L date from defaulting, Howe er0 the profile option 'A&: Application /L 6ate 6efault' will control the /L date default when you apply receipts, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 Appendi- + for more information on this profile option, 5ee the #racle &ecei ables Implementaion /uide &elease 9=0 Appendi- + for more information on this profile option, Why does payment method '() not having any values when entering receipt batch? 7ayment method associated with this batch source is probably end4dated,

Why does receipt write o"" report complete with no data "ound? 7lease check .ote 9<F<HI,9 &eceipt Write4#ff &eport %ompletes With .o 6ata 8ound, #s there a limit to the number o" times one can "ormat a remittance batch? )here is no limit to the number of times you can format a remittance batch, &eferences 4444 #racle &ecei ables Cser /uide for &elease 99i %hapter F 4 &eceipts 4 8ormatting &emittance +atches #racle &ecei ables Cser /uide for &elease 9= %hapter G 4 &eceipts 4 8ormatting &emittance +atches How do you reverse receipts in a di""erent period? When you re erse a receipt0 #racle &ecei ables assigns the /L date and re ersal /L date as the current date, If the current date is not in an open period0 then it assigns both dates as the last date of the most recent open period, If the original /L date of the receipt is later than the current date0 then uses the original /L date, Dou can change the re ersal /L date and /L date to any date in an open period that is on or after the original /L date for the receipt, .#)@: If you want a transaction to be posted in a prior period0 the period must be open, If the period is already closed and you do not want to open it0 you will not be able to do this, 7lease be aware that reopening a period can lead to further unposted items, If you choose to go this route0 please ensure that your data entry personnel do not enter any transactions into this period, &eferences 4444 5ee the #racle &ecei ables Cser /uide &elease 99i0 %hapter F 4 &eceipts0 '&e ersing &eceipts' for more information on this function, 5ee the #racle &ecei ables Cser /uide &elease 9=0 %hapter G 4 &eceipts0 '&e ersing &eceipts' for more information on this function, When creating a receipt, why can # not see a particular ban/ account in the '() "or payment methods? )he 7ayment Method could ha e an @nd 6ate associated to the +ank Account, How come all the other ban/ accounts can be seen in the '() when they have not got a Receipt *lass$Payment method setup? When you *uery back the receipt %lass this only shows the first 7ayment Method assigned to the &eceipt %lass, Dou ha e to place your cursor on the 7ayment Method and arrow down to see all the other associated payment methods that will be listed in the L#$