SpagoBI Webinar July 26, 2011

SpagoBI An Open Source Platform for Business Process Mining

Alessandra Toninelli
SpagoBI Consultant Research & Innovation Division

Engineering Group
alessandra.toninelli@eng.it

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Agenda

SpagoBI The eBAM Project Process Analysis in a Real Business Use Case Questions & Answers

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SpagoBI Open Source Business Intelligence

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SpagoBI Conceptual Model

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SpagoBI Open Source BI Suite

SpagoBI supports advanced BI functionalities

Reporting, charts, interactive dashboards OLAP, Data mining Ad-hoc reporting, query by example Real time

Entirely open source Multiple deployment solutions

Server, as-a-Service, cloud

Business approach
BI projects, data mining projects Vertical applications (by product, market, area)
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The eBAM Project Open Source Business Activity Monitoring

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Business Activity Monitoring

Aggregation, analysis, and presentation of real-time information about activities inside organizations and involving customers and partners.
[Gartner, Inc.]

What for ?
Provide real-time information on service state Identify issues and new business opportunities Support decision making and (re)action to events

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The eBAM Project

eBAM is an open source platform for Business Activity Monitoring

Within the SOA Eclipse Project

Implemented using standard technology

OSGi

Monitoring
Services, Processes Applications Infrastructures
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eBAM Logical Work Cycle

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eBAM Components

1. Meta Model 2. Design Environment 3. Run Time Environment

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eBAM Meta Model

Model relevant business information

Services ( = process sub-units) Messages
Header Body Associated adaptor

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eBAM Design Environment

Define services and messages of interest Define message adapters XML specifications
Graphical designer within Eclipse IDE

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eBAM Run Time Environment

Detect events based on messages

Adaptors to intercept messages

Raise alerts & events

Rules, Complex Event Processing

Visualize alerts & events

RT console & dashboards

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eBAM Run Time Environment (2)

Process Control Console Presentation Dashboard Services

Alert Services Rules Services - CEP Event Manager Meta model Cache area SLA

Adapter DataFlow Services Log, JMS, SOAP, XML, JDBC ali

External Event provider

External Event provider

External Event provider

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eBAM Features Summary

Event-based real-time process data management Gather data from heterogeneous sources Rules and/or CEP engine Definition of alarms, notifications & SLAs Monitoring console and control on processes & services Analytical meta-model with historical data analysis

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eBAM & SpagoBI Business Process Analysis in a Real Business Use Case

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Real Business Scenario

On-line reservations of healthcare services via single point of contact in one of the largest regions in Italy
SOA infrastructure Services as business process sub-units

Project goals
1. Real Time monitoring of citizens and organizations operations
Alarms & notifications (to detect critical situations) To understand and re-organize the reservation network structure

2. Process data mining

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Business Use Case Logical Interactions

Integrated with BPM

Start/stop of processes

Interacting with monitored objects

Bidirectional

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eBAM & SpagoBI At Work

Data Source Adaptor

Event Manager

Events

REAL TIME Real Time Console Other SpagoBI Engines

HISTORICAL ANALYSIS

Database
DASHBOARDS KPI REPORTS

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SpagoBI Real Time Console

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SpagoBI Real Time Console (2)

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Process Mining

SpagoBI integrates the Weka open source data mining engine

Mining on data related to reservation

Clustering to identify which treatments collect most request wrt. to territorial dimensions
citizens attributes social indicators

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eBAM + SpagoBI - Conclusions

Features
Real Time BI Process mining Entirely open source Deployed in a real business scenario

Useful Links
The eBAM Project www.eclipse.org/ebam/ SpagoBI www.spagobi.org

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Questions & Answers

SpagoBI Webinar July 26, 2011

THANK YOU FOR ATTENDING

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