1. Which of the following reports is an example of an analytical report?

Analytical reports are reports that provide data or findings, analyses, and conclusions. o Example: A report recommending one of three network security systems 2. Which of the following situations would be written in a direct pattern? When readers are familiar with the topic, are supportive or are eager to have results first 3. Which of the following situations should be written in the indirect pattern? When readers must be educated about the topic When readers are unfamiliar with a problem When readers must be persuaded or when they may be disappointed in or hostile toward the reports findings 4. Which of the following reports would you never send to somebody on the outside of your immediate group? Memo 5. The first step in the writing report is what? Analyze the problem and purpose 6. In an expanded state of purpose, what are the three additional factors you need to consider? Scope, significance, and limitations Define the scope, describe the limitations of the report, and explain the significance of the problem 7. If you are determining why a topic is worth investigating, what are you doing? Analyzing significance The significance of the study tells the reader why the topic is worth investigating. 8. What would be a useful guideline for preparing effective surveys? Select the survey population carefully Explain why the survey is necessary Consider incentives Limit the number of questions Use questions that produce quantifiable answers that might influence a respondents answer Avoid leading or ambiguous questions Make it easy for respondents to return the survey Conduct a pilot study to test the questions 9. Which of the following is an effective survey? Example: Do you approve of flat-rate income tax? Do hotel workers deserve a seven percent pay increase? 10. Which of the following situations would require you to use observation as the primary research methodology? Example: You need to determine the average time it takes your customer service representatives to process a customer return

11. Why should you document your sources? To strengthen your argument To instruct the reader To protect yourself against charges of plagiarism 12. The next question is an illustration of a sample size and you need to decide the best way to demonstrate this sample is by using what type of illustration? Use a Table to show exact figures and values o Quantitative date made of exact figures Use a Bar Chart to compare one item with others, illustrating changes in data over time, and showing segments as part of a whole Use a Line Chart to demonstrate changes in quantitative date over time Use a Pie Chart to visualize a whole unit and the proportion of its components Use a Flowchart to display a process or procedure Use an Organizational Chart to define a hierarchy of elements Use a Photograph, Map, Illustration to create authenticity, to spotlight a location, and to show an item in use 13. If you are asking yourself the question, Do you communicate well in speech, what is it that you are doing? Evaluating my qualifications 14. What is the best way to learn about a specific career? Take a summer job, internship, or part-time position in the field 15. Which of the following statements about searching for a job online is most accurate? Many listings on online job boards are outdated The best way to find a job online is at a companys own Web site (Specific Corporate Web sites) 16. If you are searching for a job on the web, what can you do to make sure that your search is safe? Dont go to an interview in someones home, who you found on craigslist Be selective about the places you put your resume Be selective on information you are giving out o Dont give SS number or driver license number Treat it as a part time job, spending a few hours a day job searching o Keep track of places you send out resumes to Repost resume every 14 days 17. What is the best advice to give someone about preparing a resume? Prepare a customized resume for every position you apply for Always begin with your name, address, and telephone number 18. If youve just finished college and have limited work experience, what resume style should you consider? Functional resume 19. What should you consider in preparing your customized resume?

20. Which of the following statements best describes the objective portion of a resume? Including a career objective on your resume is optional A well-written career objectives can add value to either a chronological or a functional resume If a career objective doesnt match a companys job description, it can disqualify a candidate Words such as entry-level can emphasize lack of experience of show poor selfconfidence 21. Which of the following statements best describes the summary of qualifications portion of the resume? The summary of qualifications should be placed at the top of your resume A summary of qualifications makes your resume easier to read and ensures that your most impressive qualifications are not overlooked by busy recruiters Recruiters and hiring managers appreciate a summary of qualifications section because it saves them time. A summary of qualifications should include three to eight bulleted statements 22. Which of the following statements accurately describes the reference sheet? Listing references directly on a resume takes up valuable space Do not include personal or character references, such as friends, family, or neighbors because recruiters rarely consult them Few companies check references before the interview Most recruiters see little reason for including the statement References furnished upon request, it is unnecessary and takes up precious space 23. What should you do to maximize the scannability of your resume? Avoid double columns Put name on the very first line of the resume Avoid unusual typefaces, underlining, and italics 24. What is the most accurate statement about plain-text resumes? Plain-text resumes are increasingly requested because employers dont want to open attachments Plain-text resumes may also be called ASCII resumes Follow all tips for a scannable resume when preparing a plain-text resume When sending a plain-text resume via E-mail, be sure that your subject line clearly describes the purpose of your message Make sure your descriptions are short, concise and to the point Align text to the left 25. What is the best advice you can give someone who insists on doing a video resume? Make sure it is short and get to the point Keep it less than a minute long 26. Which of the following is considered unethical on your resume? Misrepresenting a job title to make it sound more important Extending employment dates to avoid showing periods of unemployment Making your job duties sound more impressive and responsible than they really were

27. A cover letter is mot appealing if you do what? Begins by addressing the reader by their name 28. Which of the following is the best closing statement on a cover letter? Dont be presumptuous or lack confidence, and dont ask for the job in the cover letter. o Example: To add to your staff an experienced bookkeeper with proven analytical skills, call me at 727-1330 to arrange an interview 29. What is the best advice for a cover letter that accompanies a resume that is going to be sent via e-mail? Take the time to prepare a professional cover letter to accompany your resume sent electronically o Serious job candidates send a professional cover letter with the rsum sent via e-mail or by fax. The cover letter introduces you and provides evidence that you can write, which many recruiters want to see. 30. The job interview is an opportunity for the job candidate to do what? Convince the employer of your potential and expand on information in your resume Find out more about the job and whether it suits your career goals Learn more about the company to decide whether your would fit into the company culture 31. Which of the following statements about screening interviews is most accurate? Screening interviews are just as important as face-to-face interviews because they are the first hurdle in landing a job. If you fail the screening interview, you wont get a second chance Companies use screening interviews to eliminate less qualified candidates before scheduling face-to-face interviews o Employers use screening interviews to eliminating job candidates who fail to meet minimum requirements. Most screening interviews take place on the telephone Screening interviews save a company time and money 32. Which of the following is an accurate statement about the hiring interview? One-on-one interviews is the most common type 33. If you are being interviewed by a team at the same time, what type of interview is this called? Panel Interview o Is when the interview is conducted by a group of people who will be the candidates supervisor and colleagues 34. If you are applying for a job that is gong to be extremely nerve-wracking, what type of interview questions would you expect? Stress Interview type questions 35. What is the best advice you could give someone who knows that a meal is going to be part of the interview process? Order food that is easy to eat Avoid alcohol Try to relax Listen carefully

 Take part in the conversation 36. What can you do to make sure that your first conversation with the employer is impressive? Keep a list near the telephone of positions for which you have applied Treat any call from an employer just like an interview. Use professional tone and businesslike language. Be polite and enthusiastic, and sell your qualifications If caught off guard by the call, ask whether you can call back in a few minutes. Take that time to organize your materials and yourself handy Have a copy of your resume available so that you can answer any questions that come up. Also have your list of references, a calendar, and a notepad Be prepared for a screening interview. As discussed earlier, this might occur during the first phone call Take good notes during the phone conversation. Obtain accurate directions, and verify the spelling of your interviewers name. If you will be interviewed by more than one person, get all of their names Before you hang up, reconfirm the date and time of your interview. You should say something like I look forward to meeting with you next Wednesday at 2p.m. 37. What is the best source of learning about a companys day-to-day culture? Read employees blogs 38. What are effective interview preparation techniques? When preparing for the interview, you should practice answering possible questions, prepare explanations of problem areas, select professional attire, and prepare success stories. Other appropriate preparation techniques include cleaning up digital dirt, gathering the items you will take to the interview, and study the job description 39. Which of the following is the most accurate statement about employers use of social media in the hiring process? Zappos.com use webcams to conduct interviews Webcam interviews save job applicants and companies time and money, especially when applicants are not in the same geographic location as the company 40. How do you go about deciding what to wear for a job interview? Dress professionally, regardless of how company employees dress 41. Which of the following statements about nonverbal messages during the interview is most accurate? Sit erect, leaning forward slightly, to show that youre interested and confident Gestures should be used as needed, but dont overdo it Keep your hands, arms, and elbows to yourself; dont lean on a desk Dont slouch in your chair Smile enough to convey a positive attitude 42. What is the best advice for answering interview questions?

 Use the interviewers name and title from time to time when you answer, but dont overuse this technique Avoid answering questions with simple yes or no; elaborate on your answers to better sell yourself Dont reveal weaknesses, even if you think they make you look human During the interview it may be necessary to occasionally refocus and clarify vague questions when necessary. 43. If the interviewer asks the question, why do you want to work for us, how should you respond? Show that you understand the company and its culture 44. What advice would you give someone who is negotiating their salary? Research what similar jobs are paying in your geographic area Ask yourself how much you need to earn to pay your bills and meet personal obligations Ask yourself how you would like to live and what salary would be able to suffice that. Dont bring up salary before the employer does. Page 55 45. Which of the following is an example of a behavioral interview question? Requires interviewees to tell stories o Example: Tell me about a time when you solved a difficult problem 46. Which of the following is an example of a situational interview question? Situational questions describe a hypothetical situation and asks how you would handle it o Example: If you were aware that a coworker was submitting false data, what would you do? 47. Once youve sent a thank-you message to the interviewer after the interview, what should your next step be? Continue your job search 48. What should you do immediately after the job interviewand this is regarding your references After your interview, you should alert your references that they maybe contacted by the employer 49. After the interview, youve sent your thank-you note, five days later youve sent a follow-up message and you havent heard from the employer in weeks, what should your next step be? Assume that you didnt get the job, and continue your job search 50. If you didnt get the position that you wanted, what should you do? Send a rejection follow-up letter that says youre disappointed but still interested.