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IMPORTANT NOTES Keep an eye out for IMPORTANT NOTES or content in BOLD CAPITAL LETTERS. This is important information you need to read. Check your email often for messages from Convergyswe may need to relay or obtain additional information throughout the process. Check junk mail/spam folders just in case. If you have questions contact the Convergys Recruiting Department at recruiting.workathome@convergys.com or call 1-888-284-9900.
Table of Contents
Stage 1 - Search Jobs for Home Agent Positions Stage 2 - Create or Access Your Convergys First Account Stage 3 - Complete and Submit Your Application in Convergys First Stage 4 - Email with Link to Test Your Computer - Before Proceeding to the PC Test - Technical Requirements for a Passing Score Stage 5 - Test Your Computer - PC Test Troubleshooting Tips Stage 6 - Schedule a Phone Screening Stage 7 - Final Interview Stage 8 - Email with Assessments
The Convergys First Career website will open in a new window, showing all available Home Agent positions.
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To create a new account, click New User to get started. Accept the Privacy Agreement. Complete the fields on the New User Registration screen. Accept the Privacy Agreement, again.
IMPORTANT NOTE Your application must contain complete work history, education, and all position related skills and experience. Additional information is provided on the right side of each screen, should a question arise.
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IMPORTANT NOTE After you submit your application, check your email for a link to test your computer.
You may take the test unlimited times until you pass. After completing each test once, pass or fail, you will hear from us by phone or email with more information to assist you. You may want to restart your computer before proceeding to the PC Test. After passing each test one time, we recommend taking them again to ensure the passing scores a second time.
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A pop-up window will display asking you to Run the Convergys PC Test. Click Run.
After clicking Run, delays sometimes occur. If you see the following screen and message, be sure to click "Click Here to wait another 30 seconds."
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Finally, look for the following message to continue on to the actual test. Be sure to click "The testing software is ready. Click this message to proceed" at the bottom of the message.
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Select your location and proceed to the PC Hardware Test, ISP Speed Test, and Voice Quality Test. IMPORTANT NOTE The PC Test is complete when a yellow bar at the top of the screen reads: "Testing is complete sent to Convergys." After completing each test, pass or fail, you will hear from us by phone or email with more information to assist you. Retake each test by clicking "Click to Restart" at each test. Or, you can test again later by going back to the link in your email. You may retake the tests multiple times.
If you experience problems or issues while testing, you may want to restart your computer and try again. Or, you can contact the Convergys Recruiting Department at recruiting.workathome@convergys.com or 1-888-284-9900 for assistance. Failed PC Hardware Test You may receive the following warning messages. DSK - Hard drive space does not have enough space. Action: Delete items from your computer to make space. WHID - Wireless keyboard or mouse has been detected. Action: Acquire a keyboard or mouse with cords (not wireless). WLAN - No wired network could be determined (router needs to be connected). Action: Connect your router to your PC with an Ethernet cord. Contact your Internet Service Provider if you need more information. Failed ISP Speed Test Please contact your Internet Service Provider to ensure that you are receiving your appropriate upload and download speeds. Upload speed must be a minimum of .40 mbps. Download speed must be a minimum 1.20 mbps. Failed Voice Quality Test The VOIP test needs to be 3.8 or higher in all sections. If you have a home router or firewall, this port must be open/enabled to internet traffic to successfully execute the test. Are you using a wireless USB headset? If so, please unplug it when running the test. Make sure there is not a cell phone within 10 feet of your PC when running the test. Disable any cable or softphones while running the test. Make sure there are not any other devices sharing your internet connection, I.E. another PC, XBOX 360 Live. Close any other applications while running the test. Do not download and/or upload any programs while performing the test. Are you using a wireless router? This could cause issues. Your PC needs to be hardwired to a router. Do not forget to disable your wireless adaptor while running the test.
During this stage, a recruiter will contact you by phone or email to schedule a phone screening to ensure you are qualified for the position. The initial screening can take up to 30 minutes.
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