Revolutionizing Learning and Development

SKILLS EXPRESS SERIES

Registration Form

Thank you for your interest in S.E.S.

Please tick the boxes of your chosen program(s), date and time below.

I. Proposed Learning and Development Programs for October 2009

No
SKILLS EXPRESS SERIES PROGRAM OVERVIEW Tick Preference of
Pax

 7 Oct 2009, 9am – 12pm

Managing Customer Understand customer psychology and behavior and learn
Satisfaction to develop the appropriate service standards.

Understand where the ‘good’ and ‘bad’ money was spent  7 Oct 2009, 2pm – 5pm
Cost Reduction Methods and quantify and monetize for ROI and increasing the
bottom line.

Understand the behavioral differences and how to

Interpersonal capitalize on each other’s strengths. Manage and maintain  8 Oct 2009, 9am – 12pm
Communication Skills effective interpersonal skills in your workplace and
personal lives.

Communication Within a Understand the communication process for teamwork and

 8 Oct 2009, 2pm – 5pm
Team improve team relationships and motivation.

Achieving Learn the total approach needed to achieve true  14 Oct 2009, 9am – 12pm
Organizational organizational excellence and getting all parts of
Excellence organization working cohesively as a team.

Know how to adopt the right mindset and find ways to

Deliver Excellent
make customers feel special and creating an exceptional
Service  14 Oct 2009, 2pm – 5pm
customer experience that keep customers coming back

Learn fast tips on techniques that will help you to deal with
Work-Life Balance a problem and affect a change in the outcome and also
 15 Oct 2009, 9am – 12pm
Using S.P.A.M Formula the right approach in coping with the ‘downs’ brought by
life’s stressful situations.

Know constructive and practical advice on how to look

Dressing For Success & your best and find clothes that complement your
 15 Oct 2009, 2pm – 5pm
Staying Professional personality and style, and learn to be confident with the
right mix of body language and presence.

Effective Interviewing Learn how to structure interview sessions effectively to

 21 Oct 2009, 9am – 12pm
Skills recruit the right person for the right job.

d’Oz International Pte Ltd

7500A Beach Road, The Plaza #10-301 Singapore 199591
Tel: (65) 6391 3733 Fax: (65) 6744 3733
E-mail: consultancy@d-oz.com Website: www.d-oz.com
Business Registration No.: 200207505G
 Revolutionizing Learning and Development

Fast tips on how to provide clear performance feedback

Mentoring And and assist others to increase their capabilities and also to
 21 Oct 2009, 2pm – 5pm
Counseling Skills maximize their potential to support the attraction and
retention of talent.

Learn how to be aware of the skills needed to

Managing Staff
communicate with your staff effectively and to improve  22 Oct 2009, 9am – 12pm
Communication
your listening and feedback skills.

Dealing With Difficult Learn how to take notice of difficult employees and rectify
 22 Oct 2009, 2pm – 5pm
Staff by using discipline and dismissing appropriately.

Identify the benefits of behavioral-based interviews and

Behavioral Interviewing
formulate behavior-based questions to elicit relevant  28 Oct 2009, 9am – 12pm
Skills
evidence-based information from job candidates.

Identify and demonstrate the coaching techniques for

Coaching for
conducting an effective coaching conversation so as to  28 Oct 2009, 2pm – 5pm
Performance
enhance an employee’s job performance.

Deliver Dynamic Learn the skills of opening, expanding, persuading and

 29 Oct 2009, 9am – 12pm
Presentations closing a presentation.

Learn how to organize your thoughts and write effectively.

Transformational
Learn how to use the right tone and style when writing e-  29 Oct 2009, 2pm – 5pm
Business Writing
mails, letters and reports.

* Dates are subject to availability of the Trainers.

II. Proposed Learning and Development Programs for November 2009

No
SKILLS EXPRESS SERIES PROGRAM OVERVIEW Tick Preference of
Pax

By the end of the 3-hours session, you will learn the basic
Conflict Management to gain better and faster reading of situation and  11 Nov 2009, 9am – 12pm
assessment of solutions.

Beyond Just Learn how to handle objections, voicemail and the

 11 Nov 2009, 2pm – 5pm
Telemarketing secretary and how to negotiate successfully.

Understanding how your teenager thinks and how to be a

Beyond Just Parenting
‘cool’ parent and to communicate with them.
 12 Nov 2009, 9am – 12pm

d’Oz International Pte Ltd

7500A Beach Road, The Plaza #10-301 Singapore 199591
Tel: (65) 6391 3733 Fax: (65) 6744 3733
E-mail: consultancy@d-oz.com Website: www.d-oz.com
Business Registration No.: 200207505G
 Revolutionizing Learning and Development

Beyond Just Work Learn how to manage your workload, email and time, and
understand the benefits of relationship-building with  12 Nov 2009, 2pm – 5pm
colleagues.

Effective Planning Learn how to plan effectively by knowing what needs to be  18 Nov 2009, 9am – 12pm
Skills done and identifying the objective of your plan.

Learn how to prioritize your work and manage your time  18 Nov 2009, 2pm – 5pm
Managing Workload
for the day well.

Making Events Learn how to create an impressive and effective event  19 Nov 2009, 9am – 12pm
Effective and how to put together an event brief.

Learn how to use e-mail and website as effective  19 Nov 2009, 2pm – 5pm
Basic Marketing marketing tools and explore the different marketing
channels for your best result.

Analyze the individual’s developmental gap with the

Giving Effective
objective of improving individual performance so as to  25 Nov 2009, 9am – 12pm
Feedback
enhance organizational performance

Dynamic Learn the skills of opening, expanding, persuading and  25 Nov 2009, 2pm – 5pm
Presentations Skills closing a presentation.

To understand how you manage your time is the first

step toward changing those habits that foster poor time  26 Nov 2009, 9am – 12pm
Managing Time Wisely
management and to create long term plans and, within
those plans, short-term priorities

Understand sources of stress and be able to use a  26 Nov 2009, 2pm – 5pm
Managing Stress variety of strategies to manage their stress more
effectively.

* Dates are subject to availability of the Trainers.

d’Oz International Pte Ltd

7500A Beach Road, The Plaza #10-301 Singapore 199591
Tel: (65) 6391 3733 Fax: (65) 6744 3733
E-mail: consultancy@d-oz.com Website: www.d-oz.com
Business Registration No.: 200207505G
 Revolutionizing Learning and Development

Investment
Individual
Regular Rate S$89.00/participant

Please reserve ___ seats(s) at those programs which I have chosen.

Participant 1
Name: _________________________________
Position: _________________________________
Email: _________________________________
Mobile: _________________________________
Participant 3
Name: _________________________________
Position: ________________________________
Email: __________________________________
Mobile: _________________________________

Participant 2
Name: __________________________________
Position: __________________________________
Email: __________________________________
Mobile: __________________________________

*For corporate registration and corporate details, please email the necessary details to yati@d-oz.com

Contact Hidayati (Yati)

 Tel: +65 6391 3733
Email: yati@d-oz.com
Fax: +65 6744 3733
Website: www.d-oz.com

Mode of Payment
 UPON INVOICE

 CHEQUE: Enclosed is our cheque for S$_______ payable to d’Oz International Pte Ltd.,
and mailed to 7500A Beach Road, #10-301 The Plaza, Singapore 199591

Billing Details:
Company: ____________________________________
Main Contact: _________________________________
Nature of Business: _____________________________
Address: _____________________________________
_____________________________________________
d’Oz International Pte Ltd
7500A Beach Road, The Plaza #10-301 Singapore 199591
Tel: (65) 6391 3733 Fax: (65) 6744 3733
E-mail: consultancy@d-oz.com Website: www.d-oz.com
Business Registration No.: 200207505G
 Revolutionizing Learning and Development
Tel: __________________ Fax: ___________________
Email: ________________________________________

Terms & Conditions: The organizers reserve the right in unforeseen circumstances to cancel the
seminar. All payments will be fully refunded in this case. Payment must be received prior to the
seminar. d’Oz International reserves the right to refuse registration without further explanations. All
cancellations must be received in writing or email 10 working days prior to the seminar or 100%
cancellation fee applies. In the event that a registered attendee fails to attend, 100% of the seminar fee
remains due. Substitute delegate(s) are welcomed with 7 working days prior notice.

d’Oz International Pte Ltd

7500A Beach Road, The Plaza #10-301 Singapore 199591
Tel: (65) 6391 3733 Fax: (65) 6744 3733
E-mail: consultancy@d-oz.com Website: www.d-oz.com
Business Registration No.: 200207505G