Moving from SAP Solution Manager Transaction

DSWP to Work Centers

SAP Solution Manager 7.1 SP01

With the introduction of Work Centers with SAP Solution Manager 7.1 SP 15 in J anuary 2008, all new SAP Solution
Manager developments have been done exclusively with a focus on Work Centers. In the future, the Work Centers
will be the single entry point for all activities. In the past, transaction DSWP served as the primary entry point for
Operations and Operations setup within SAP Solution Manager. As the transaction has become outdated (it was
developed initially on a SAP R/3 4.6D platform,) with the new SAP Solution Manager 7.1 this transaction will be
deactivated.

The purpose of this document is to illustrate where the operations activities normally accessed in DSWP are now
accessed in the Work Centers of SAP Solution Manager 7.1.

Important Note: This document was created from an SAP Solution Manager 7.1 SP01 system. Additional DSWP
functions are planned to be moved to the Work Centers in upcoming support packages. For the latest information,
please review SAP Note 1541013.

CREATING AND MAINTAINING SOLUTIONS
In DSWP, you saw the classical Solution view.



At the top of the screen, you saw the buttons for Create, Copy, Deactivate, and Display Inactive Solutions.



These buttons are now availabe in the SAP Solution Manager Administration Work Center. To access, select the
Solutions view on the left side of the screen, or use the link in the work area on the right side.



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You now see all Solutions.



Above the Solution list, you now see the following buttons.



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For example, if you select New, you will be taken to the Create Solution screen.



The ability to create and maintain Solutions is also present in the System Monitoring Work Center. Select the Setup
view, and then the Create Solution or Maintain Solution links.



You can also deactivate Solutions with the Deactivate button.



SELF-DIAGNOSIS

Self-Diagnosis is another useful feature that insures that your SAP Solution Manager system is running properly. In
transaction DSWP this was accessed from a link at the top of the Solution overview.


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Self-Diagnosis is now accessible from the SAP Solution Manager Administration Work Center. From the Overview
screen, you can select either of the links.





SOLUTION TRANSFER

In DSWP, the solution transfer function was accessed from the Solution menu.



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This took you to the Solution Transfer application.



This activity is now conducted from the SAP Solution Manager Administration Work Center. Select the Solution view,
and you will see a Goto button. Selecting this button will display Service Connection, Solution Transfer, and Solution
Settings information for a selected Solution.



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When you select Solution Transfer, you see the application.





AUTOMATED E-MAIL NOTIFICATIONS

In the DSWP transaction, the maintenance of automated E-mail notifications was accessed from the Edit menu.


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Menu path from the screen above.



This took you to the Maintain E-Mail Recipient screen.



This function is now accessed in the Setup view of the System Monitoring Work Center.



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Select the link Configure Automatic Reports Mailing.

The maintenance screen is the same.





START SERVICE PROCESSING

In DSWP, starting the service processing background job was accessed from the Edit menu.


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Menu path for the screen above.



You then saw the Start Background J ob screen.



In the new release of SAP Solution Manager, these tasks are handled in SAP Solution Manager Configuration Work
Center in the Basic Configuration view. This task is covered in step 5 of the guided procedure.



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If you select the Display link for the task, you will see detailed documentation. Note: not every scheduled job is listed
in the documentation as of this writing.




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CREATE BUSINESS PARTNERS

Creating business partners from the users on the satellite (managed) systems saves time if those users wish to use
functions of SAP Solution Manager such as the Service Desk. In DSWP this was also accessible from the Edit menu.



Menu path from the screen above.



This took you to the Create Business Partner application.



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This function is now handled in the Technical Administration Work Center. Select the Central Tool Access view.
Once you select a SID, start User Management from the button. You can start in a new window or embedded.



Select the Create/maintain Business Partners for Users (batch enabled.)



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INITIAL TRANSFER OF IBASE

In DSWP, this function was again accessible from the Edit menu.



Menu path for the screen above.


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In SAP Solution Manager 7.1, this function no longer is necessary as a manual step, it is done automatically.



GET SAP COMPONENTS

In DSWP, the loading of components from SAP was handled from the Edit menu.



Menu path for the screen above.





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This function is now done from the SAP Solution Manager Configuration Work Center in the Basic Configuration view.
This is now a batch job scheduled form Step 5 of the guided procedure. This job is included in this task.





REORGANIZING SESSIONS (DELETIONS, ETC.)

If you wanted to reorganize (delete) session in DSWP, you again accessed the GoTo menu.



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Menu path for the screen above.



In the next release of SAP Solution Manager, this is handled in the SAP Solution Manager Configuration Work Center.
Select Basic Configuration as before, and jump to step 4. You will see a manual activity to Delete Sessions,
Documents and Download.



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REQUEST SAP TUTOR FROM THE SAP SUPPORT PORTAL

In DSWP you could navigate to the SAP Support Portal to order SAP Tutor from the GoTo menu.





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Menu path for the screen above.



This would take you to the order page.



This link is now in the SAP Solution Manager Administration Work Center, in the SAP Links area.



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DATA TRANSFER CONFIGURATION

In DSWP, maintaining what solution data was sent to SAP was accessed from the GoTo menu.



Menu path for the screen above.



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Here is where you maintained the data.



In the next release of SAP Solution Manager, this is located in the SAP Solution Manager Administration Work Center.
Select Solutions from either of the links.




Next, select a Solution, then the Solution Data Settings button.



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You can now maintain the data.





GLOBAL SETTINGS

In DSWP, you maintained global settings like the S-User you used to connect to SAP from the Settings menu.


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Menu path for the screen above.



These settings are now maintained inthe SAP Solution Manager Configuration Work Center. Select Basic
Configuration, and then step 2 of the guided procedure for Specify User & Connectivity Data.


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You will be taken to step 2.1 where you can maintain the S-User for the SAP Backend.





RATING HIERARCHY

In DSWP you used to maintain the rating hierarchy for system monitoring in the Settings drop-down.


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Menu path for the screen above.



This took you to the Rating Hierarchy for Solution Monitoring screen.



In the new SAP Solution Manager, this is accessed via the Business Process Operations Work Center, under
Common Tasks.


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You will be prompted for a Solution.





EARLYWATCH ALERT ADMINISTRATION

In DSWP, you administered EarlyWatch Alerts from the Settings drop-down.



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Menu path for the screen above.



You then saw the EarlyWatch Alert Administration screen.


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In the new SAP Solution Manager, EarlyWatch Alert administration is located in the SAP Solution Manager
Administration Work Center. Select the Solutions view from either of the links.



Once a Solution is selected, you then see an Operations Setup tab, which contains radio button selections for
monitoring and administration functions.


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Select the radio button for EarlyWatch Alert and you will see the option to Setup EarlyWatch Alert.



Now you are in the EarlyWatch Alert Administration area.





SOLUTION REPORTING

In DSWP, Solution Reporting was accessed from the Operations area, then the Solution Reporting drop-down.


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Each of the selections from the drop-down took you to the relevant reports.

In the new SAP Solution Manager, this reports are accessed through their corresponding Work Centers. For example,
Service Reporting is located in the SAP Engagement and Service Delivery Work Center, under the Reports view.


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Administration Reporting is located in the System Monitoring Work Center, under the Reports view.



Change Reporting is located in the Change Management Work Center, under the Reports view.




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Service Desk Reporting is located in the Incident Management Work Center, under the Reports view.



And finally, Issue and Top Issue Reporting is located in the SAP Engagement and Service Delivery Work Center,
under the Reports view.



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SOLUTION MONITORING

In DSWP, Solution Monitoring was visible under Operations, and then the Solution Monitoring pull-down.




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You selected each monitoring type, for example, EarlyWatch Alert.



Or Service Level Reporting.



Or System Monitoring and Administration.



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Or Business Process Monitoring.



In the new release of SAP Solution Manager, this information is located in the System Monitoring Work Center, in the
Reports view.



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You can then select a Report View from the radio buttons.



From the System Status view, you can also see the systems and navigate to their solutions.



Business Process Monitoring is viewed through the Business Process Operations Work Center, under the Business
Processes view. We have selected the Graphical Overview tab in this example.



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SOLUTION MONITORING OPERATIONS SETUP

In DSWP, you set up monitoring from the Operations Setup area.



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You set up each area by choosing the tab.



In the new release of SAP Solution Manager, this is accessed from the SAP Solution Manager Administration Work
Center, in the Solutions view.


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In the Work Center, select the Solutions view, select a solution from the list and then the Operations Setup tab. You
can now select the area to setup via the radio buttons.


SEND SOLUTION DATA TO SAP

In DSWP, you could select the solution data to be sent to SAP. This makes the solution visible to SAP Support.




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At the next screen, you were asked to confirm.




In SAP Solution Manager 7.1, this function is located in the SAP Engagement and Service Delivery Work Center.
Select the Solutions view, and then select a Solution.



You now get the same confirmation screen as before.


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In addtion, you can change the data transfer settings as well.




End of document.