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ISO stands for International Organization for Standardization. ISO: 9000 quality system
standard series was developed by the Technical Committee 176, of the International
Standards Organization (ISO) and approved in its present form in 1987, revised in
1994 and again in 2000. It describes a basic set of series of standards from which a
Quality management system can be evolved.
It may take about a year or a year and half’s consistence efforts to achieve ISO: 9000.
METHODOLOGY:
1. Make application to the agents or the bodies (called as certifying agencies- e.g.
BVQI) which are affiliated with ISO for certification.
2. Prepare the quality manual of in-house procedures and systems under their
guidance.
3. Ratify for adequacy above procedures to meet the requirements in line with ISO.
4. Appoint Management Representative (MR), to look after ISO requirements.
5. Check will be conducted by certifying agencies as to whether the concerned
departments maintain those procedures in actual working.
6. The procedures must be adhered to strictly.
7. If any deficiencies are found during the check, same will be pointed by an
important document called ‘NCR’ – Non Conformity Report.
8. This NCR has to be resolved and replied efficiently.
9. On being satisfied that systems are running properly, agency will award ISO
certification to the organization.
ISO AUDIT: The quality manual is a very important document. ISO certifying body
regularly audits the operations in the organizations at decided intervals. Also they help
organization to carry out internal audit at specific regular intervals. Every time system
of NCR is followed if the procedures are in deviation to one being specified in the
manual. Failing to resolve the NCR will poise risk of loosing the certification by the
organization. Employees are given extensive training and team for internal audit is
prepared, their examinations are taken. Internal audit plays important role, their reports
are checked by external auditors.
ISO believes that if the procedures are followed within, then customer is assured of
quality services. This is the basic foundation of the quality management system.
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