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Spring Semester2014
Instructor Room No. Office Hours Email Telephone Secretary/TA TA Office Hours Course URL (if any)
Course Basics Credit Hours Lecture(s) Recitation/Lab (per week) Tutorial (per week) Course Distribution Core Elective Open for Student Category Close for Student Category
3 Nbr of Lec(s) Per Week Nbr of Lec(s) Per Week Nbr of Lec(s) Per Week
COURSE DESCRIPTION Operations transform resource or data inputs into desired goods, services, or results, to create value for customers and the manufacturer or service provider. An operation in automotive industry may involve an automotive assembly. In banking, an operation may involve providing teller services to the customers. Similarly, at McDonalds an operation may involve producing Big Mac or French fries. A primary objective of any manager (regardless of the industry type) is to design, plan, execute, and continuously improve the operation for which he/she is responsible for, in a cost effective manner. A thorough understanding of the intricacies involved is a requisite for cost effective and efficient management of manufacturing and service operations. This is core business course that aims to provide an overview of fundamental operations management concepts as well as an in-depth understanding of proven techniques and best practices. During the course, the similarities and differences in operations management for various types of commercial sectors (such as manufacturing, services, and etc.) shall be specifically highlighted. After completing this course student will potentially be able to understand key concepts in operations management and would be able to choose and apply operations management tools and techniques. COURSE PREREQUISITE(S) Calculus =, Statistics
COURSE OBJECTIVES
Develop students with a broad technical skill set and the ability to critically analyze problems and apply necessary tools to support the decision-making processes related to setting up and managing business operations. Develop students with an understanding of the modern business environment so that they can appreciate its impact on decision making related to operational design, management and control functions. Develop students with strong problem solving and analytical skills
Grading Breakup and Policy Assignment(s): 15% (2 assignment) Home Work: Quiz(s): Quiz(s) and Home Work: 20% - 4 Quizzes + 2 HW (6 instruments, 5 best shall be counted) Class Participation: Cases:15% (Written + Class Participation) Attendance: Midterm Examination: 25% Project: Final Examination: 25%
Examination Detail Yes/No: Yes Combine Separate: Duration: 3 hrs Preferred Date: Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes Yes/No: Yes Combine Separate: Duration: 3 hrs Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes
Midterm Exam
Final Exam
COURSE OVERVIEW Week/Lecture Topics /Module Introduction to Operations Management, The 1 scope of OM, OM and Decisions Making. Competitiveness Productivity, Strategy, Forecasting Process, qualitative forecasting, 2,3 Time Series, Associative techniques, measurement 4,5 Time series, 6 Case study: Marriot Rooms Forecasting Product & Service Design 7 8 9 10 11 Capacity Planning
Recommended Readings Stevenson Chapter 1&2 Stevenson Chapter 3 Stevenson Chapter 3 Stevenson Chapter 4 Stevenson Chapter 5 Stevenson Chapter 6 Stevenson Chapter 7 Stevenson Chapter 8
Objectives/ Application
Forecasting techniques, measuring forecast accuracy Lab forecasting techniques Understand the objectives of Prod. & Service design, impact of internal and external issues on design Measuring capacity, developing capacity alternatives and their assessment Types of Processing, Basic layout types, basics of line balancing Specialization, impact of working conditions, Time and motion study Factors affecting location decisions, understanding the location decision
Process Selection & Facility Layout Design of Work Systems Location Planning
Textbook(s)/Supplementary Readings Books: th [Text] Stevenson, W.J., (2007), Operations Management, 9 Ed., McGraw Hill International Edition, NY. th [Ref] Nahmias, Steven, (2005), Production and Operations Analysis, 5 Ed., McGraw Hill Irwin.