Lahore University of Management Sciences DISC 230 Introduction to Business Process Modeling

Spring Semester2014

Instructor Room No. Office Hours Email Telephone Secretary/TA TA Office Hours Course URL (if any)

Hassan Rauf 209 Hassan.rauf@lums.edu.pk 8424

Course Basics Credit Hours Lecture(s) Recitation/Lab (per week) Tutorial (per week) Course Distribution Core Elective Open for Student Category Close for Student Category

3 Nbr of Lec(s) Per Week Nbr of Lec(s) Per Week Nbr of Lec(s) Per Week

Duration Duration Duration

Core SDSB Sophomores

COURSE DESCRIPTION Operations transform resource or data inputs into desired goods, services, or results, to create value for customers and the manufacturer or service provider. An operation in automotive industry may involve an automotive assembly. In banking, an operation may involve providing teller services to the customers. Similarly, at McDonalds an operation may involve producing Big Mac or French fries. A primary objective of any manager (regardless of the industry type) is to design, plan, execute, and continuously improve the operation for which he/she is responsible for, in a cost effective manner. A thorough understanding of the intricacies involved is a requisite for cost effective and efficient management of manufacturing and service operations. This is core business course that aims to provide an overview of fundamental operations management concepts as well as an in-depth understanding of proven techniques and best practices. During the course, the similarities and differences in operations management for various types of commercial sectors (such as manufacturing, services, and etc.) shall be specifically highlighted. After completing this course student will potentially be able to understand key concepts in operations management and would be able to choose and apply operations management tools and techniques. COURSE PREREQUISITE(S) Calculus =, Statistics

COURSE OBJECTIVES

Develop students with a broad technical skill set and the ability to critically analyze problems and apply necessary tools to support the decision-making processes related to setting up and managing business operations. Develop students with an understanding of the modern business environment so that they can appreciate its impact on decision making related to operational design, management and control functions. Develop students with strong problem solving and analytical skills

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Learning Outcomes After completing this course student will potentially be able to: Understand key concepts in operations management and Choose and apply operations management tools and techniques.

Grading Breakup and Policy Assignment(s): 15% (2 assignment) Home Work: Quiz(s): Quiz(s) and Home Work: 20% - 4 Quizzes + 2 HW (6 instruments, 5 best shall be counted) Class Participation: Cases:15% (Written + Class Participation) Attendance: Midterm Examination: 25% Project: Final Examination: 25%

Examination Detail Yes/No: Yes Combine Separate: Duration: 3 hrs Preferred Date: Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes Yes/No: Yes Combine Separate: Duration: 3 hrs Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes

Midterm Exam

Final Exam

COURSE OVERVIEW Week/Lecture Topics /Module Introduction to Operations Management, The 1 scope of OM, OM and Decisions Making. Competitiveness Productivity, Strategy, Forecasting Process, qualitative forecasting, 2,3 Time Series, Associative techniques, measurement 4,5 Time series, 6 Case study: Marriot Rooms Forecasting Product & Service Design 7 8 9 10 11 Capacity Planning

Recommended Readings Stevenson Chapter 1&2 Stevenson Chapter 3 Stevenson Chapter 3 Stevenson Chapter 4 Stevenson Chapter 5 Stevenson Chapter 6 Stevenson Chapter 7 Stevenson Chapter 8

Objectives/ Application

Forecasting techniques, measuring forecast accuracy Lab forecasting techniques Understand the objectives of Prod. & Service design, impact of internal and external issues on design Measuring capacity, developing capacity alternatives and their assessment Types of Processing, Basic layout types, basics of line balancing Specialization, impact of working conditions, Time and motion study Factors affecting location decisions, understanding the location decision

Process Selection & Facility Layout Design of Work Systems Location Planning

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12 13 14 15,16,17,18 19 20 21 22 23, 24 25 26 27 28 Aggregate Planning Case study: Aggregate planning at Green Mills Mid Term Inventory Management Case study: Saadia Rolling Mills MRP & ERP JIT Case study: US Stroller Scheduling Management of Quality Quality Control Quality Control Review Stevenson Chapter 12 Importance of inventory, introduction to inventory systems and models Systems inputs and outputs, benefits Objectives of JIT, basics requirements, issues in JIT system Scheduling techniques and rules Determinants of quality, Cost of quality/poor quality Quality Control Techniques Quality Control Techniques Stevenson Chapter 13 process Understanding the variables affecting planning. Exposure to planning techniques

Stevenson Chapter 14 Stevenson Chapter 15

Stevenson Chapter 16 Stevenson Chapter 9 Stevenson Chapter 10 Stevenson Chapter 10

Textbook(s)/Supplementary Readings Books: th [Text] Stevenson, W.J., (2007), Operations Management, 9 Ed., McGraw Hill International Edition, NY. th [Ref] Nahmias, Steven, (2005), Production and Operations Analysis, 5 Ed., McGraw Hill Irwin.