Angela Ang Ledford...

ALIGNING, STABILIZING AND STREAMLINING FOR PROFITABILITY, EFFICIENCY AND SUSTAINABILITY

Greater Chicago Area 847-915-5553 led714@comcast.net

Highly Strategic and Passionate Global Business Leader who delivers top and bottom-line improvements through efficiency and effectiveness gains within highly complex, multinational technology start-up, turnaround and/or Fortune 500 environments. Leverages cross-functional expertise within operations, IT, supply chain, human resources, business development, acquisition integration and program management to strengthen competitive position, enhance corporate value and solidify customer relationships. Respected for and sought out time and again for ability to clearly communicate, define and execute complex solutions that advance performance, capability and scalability. Builds a foundation of accountability and instills a sense of ownership and connectedness among internal and external stakeholders that fosters collaboration and wins consensus toward organizational goals and objectives. Notable accomplishments and strengths include
Improving Cash Flow: Reduced NewNet Communication Technologies annual R&D costs from $7.2M to $1.2M, freeing up funds to develop new technology while moving an existing product into sustaining mode. Created workable plan and cash flow/budget, identified resources and transitioned development and test team from China to India. Assembled team of 25 engineers on a contract basis to aid in product knowledge transfer, which was completed in five months. Optimizing Resources: On boarded 300 employees within eight weeks, at NewNet Communication Technologies in support of acquisition that grew workforce 400% and expanded operations into 14 new countries. Overcame challenges presented by existing IT infrastructure by moving to cloud-based solutions and securing third party HR vendors to handle payroll and benefits domestically and globally, saving over $1.75M annually. Building Global Supply Chain: With small US-based team, established global supply chain system that delivered 24/7 phone support and next business day advanced hardware replacement for Traxcom Technologies clients across 55+ countries. Following spinoff from UTStarcom renewed 100% of global customer maintenance contracts and identified $100M addressable market for next generation product. Driving Inorganic Growth: Boosted shareholder value up to 50% by ensuring seamless transitions and scalable operations on eight mergers, acquisitions and divestitures under the Skyview Capital umbrella, including UTStarcom, Traxcom and NewNet. Integrally involved in due diligence, integration planning and execution, and transition.

Critical Competencies for Tangible Business Outcomes

Strategic Planning and Execution Business Transformation P&L Leadership / Budget Planning Business Development Program / Project Management Global Operations, Supply Chain and Facilities Management Contract Negotiations / Vendor Management M&A / Acquisition Integration Business Process Improvements Human Resource Management Cross-functional Talent Acquisition, Team Building, Mentoring Customer Relationship Management Leading Large Scale Change Board-Level Presentations

A Career of Realizing Corporate Potential through Strategy, Insight and Execution

IBOC Solutions LLC, Chicago, IL
2013 present Boutique consulting firm specializing in post-merger M&A transition/integration services for small to mid-sized companies.

PRESIDENT / MANAGING DIRECTOR

Integrated newly acquired operation that would facilitate US expansion of $50M business in 10 states with 100 employees. Developed integration templates and communication plans to support current and future acquisitions. Organized Deal Leadership Office (DLO) that allowed issues/risks to be heard regularly by senior leaders and companywide Digital Water Cooler to foster communication and share information. Created blended integration team with members from each department to drive the planning, integration and transition process for the new organization.

Attribute Chain: Curious. Adaptable. Resourceful. Effective.

Angela Ang Ledford

NewNet Communication Technologies, Arlington Heights, IL
Leading provider of innovative solutions for next generation mobile, fixed line networks, and credit card processing.

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2010 2013

EXECUTIVE VICE PRESIDENT, GLOBAL OPERATIONS AND GENERAL MANAGER, SECURE TRANSACTION AND INTERACT BUSINESS UNITS

Retained, following Traxcom acquisition, to integrate operations in support of $85M global expansion across 14 countries. Provided strategic planning, leadership and direction within Secure Transaction Business Unit and subsequently within Interact, upon its acquisition. Shored-up IT, human resources, supply chain, customer and professional services and financial operations by installing new, robust systems including ERP/CRM programs, cloud-based solutions and third party vendors for payroll and benefit administration. Saved $1.75M annually for both US and international benefits/payroll costs by negotiating cost-effective contracts. Tactically increased employee base by adding 300 employees over 12-week period. Reduced ongoing R&D annual costs from $7.2M to $1.3M and increased new revenues $5M by transferring product development activities to India-based outsourcing company and introducing several new products. 2010 2011

Traxcom Technologies LLC, Bensenville, IL

Global leader in secure transaction processing platforms and advanced encryption technologies.

VICE PRESIDENT / GENERAL MANAGER

Following divestiture from UTStarcom, hand-picked to establish operating infrastructure, recruit staff, institute financial systems and process improvements that ensured business continuity for newly formed $3M entity. Retained 100% of existing customer base in 55+ countries by negotiating interim software solutions. Formulated go-to-market strategies that drove revenues from $3M to $7M in year one. Satisfied next-day delivery, customer service level agreements by implementing global advanced hardware replacement and equipment supply chain systems. Installed semi-automated 24/7 customer support and supply chain systems; introduced interactive, customerinterfacing website; and collaborated with third party manufacturer to continue legacy hardware parts while developing new software programs and porting to off-the-shelf hardware platforms. 2001 2009

3Com / CommWorks / UTStarcom Inc., Rolling Meadows, IL

Developer of wireline telecommunications and wireless infrastructure technologies.

TECHNICAL OPERATIONS / GENERAL MANAGER

Over eight-year tenure retained through several mergers, culminating in key leadership role with oversight of $10.8M product and service business operations and $5M offshore development center. Repeatedly implemented solutions for cost reduction, service optimization and process efficiency in each role, including Business Operations Manager, R&D Product Development, Program Manager and Engineering / Professional Services Leader. Lowered overhead expenses 40% and service costs 20% by restructuring service and engineering team, engaging third party vendors and renegotiating annual master service agreements. Revamped existing ISO 9000-9001 process for service and product development, successfully securing recertification. Steered engineering team in the development and launch rich, new and sustaining software products and state-of-the-art service offerings for global tier 1 customers including AT&T, Verizon Wireless, Lucent, Nortel, Motorola, France Telecom, and Datacom TNZ.

Earlier professional progression: Technical Lead and Senior Network Engineer, Pathfinders Networking, Lombard, IL, 1999 2001 Sales and Marketing Operations Management Roles, Anheuser-Busch, Inc., Chicago, IL, 1982 1999

Education
MBA, Keller Graduate School of Management, Schaumburg, IL BS, magna cum laude, Telecommunications Management, DeVry Institute of Technology, Addison, IL Mastering Project Management Certification, Villanova University, Villanova, PA

Attribute Chain: Curious. Adaptable. Resourceful. Effective.