Call Recording Solutions

Active & Passive Call Recording for ALCATEL

CYBERTECH RECORDING SOLUTIONS
CyberTech International is the longest established and one of the largest global providers of call recording solutions. CyberTech is also currently the fastest growing and uses the latest, innovative recording technologies to provide the most secure, open and future-proof solutions that enable organisations to improve performance, optimise service, mitigate risk and maintain compliance at a lower cost. With solutions deployed widely throughout organisations in the public safety, financial services and call center markets, CyberTech uniquely adds value through commercial-offthe-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry.

RECORDING WITH CTI

CyberTech Recording Solutions can be integrated via CTI with the Alcatel OmniPCX Enterprise system. This CTI-based connectivity facilitates Alcatel passive CTI Recording via CSTA and tapping cards and Alcatel active CTI Recording via a DR-Link PCM/2. For recording an Alcatel TSAPI server is required and the relevant licenses on the CyberTech Recording System.

ACTIVE RECORDING
The active CTI recording method uses the DRLink PCM/2 to do the following: Detect call activity of the recording targets Control which calls are recorded, by duplicating the audio streams to the Alcatel PCM/2 link

www.cybertech-int.com

PASSIVE RECORDING
The passive CTI recording method also uses the CSTA link to detect call activity, and audio is captured using a passive tap at either a trunk or phone. For passive recording, two recording methods are supported: Passive CTI Set Side Recording Passive CTI Trunk Side Recording The Passive CTI Trunk Side recording is supported independent of the phone type used (provided that this phone type is supported). In case of Passive Set Side Recording the audio is recorded from telephone sets by means of parallel analogue or digital tapping cards, and captured on the applicable CyberTech Core Server or Satellite. Passive CTI Set Side recording supports all analogue phone types and the Alcatel digital extensions supported by CyberTech.

All data is transferred to the CTI server via the Alcatel TSAPI Premium Server. In case of Passive Trunk Side Recording the audio is recorded from trunks by means of an E1 Tapping card.

www.cybertech-int.com