Business Process Management 2.

0
Business Process Excellence From Process Design to Operational Execution

Marko Gudelj, Delivery Manager

Why customers need ARIS?

Business Process

Customer inquiry to be created Document Customer inquiry Open customer inquiry Database Customer contacts Business Activity

Business Event Organization Sales

Account manager

Role

Product Data Product data Configure product Mr. Smith

Capability

Employee

Risk

Customer history

Create customer order Business Rules

Application SAP ERP

Offer to send

Need for follow up

One Enterprise Model

Business Process Excellence The Power of Process

Process Improvement as seen from different stakeholders

The most important thing in communication is to know what has not been communicated
Line of business IT delivery

Why does IT not understand my business requirements? Why does it take so long for IT to reflect new business processes in the IT systems my team is using?

Why cant business describe requirements in a logical and implementable way? Why arent they able to document what they are doing on a day-today basis as a simple process model?

Various incompatible notations make collaboration inefficient and error prone

Business model

Executable model

Perfectly usable for Business! However IT could see it as: Unstructured data Incomplete process models with logical flaws

Concise, complete technical representation of the IT truth

ARISwebMethods-integration
Business Logical IT

Business Design

Logical Design

Technical Design & Implementation

Alignment between Business AND IT

B2BIntegration Workflow Automation

Ensure Compliance New Process Innovations

Improve Process Quality Improve Process Efficiency

Application Integration Process Automation

Service Oriented Architecture

Reduce Operational Costs/Risks

11

Shipping/logistics

SALES

Finance

Discover, measure, compare

ARIS
Shipping/logistics SALES Finance

100s processes Transform CPO/Business-led

Discover, measure, compare

ARIS
Shipping/logistics SALES Finance

100s processes Transform CPO/Business-led

DB

B2B

10s processes Improve, Automate BA/ it-led

Discover, measure, compare

ARIS
Shipping/logistics SALES Finance

100s processes Transform CPO/Business-led

webM

DB

B2B

10s processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

Discover, measure, compare

ARIS
Shipping/logistics SALES Finance

100s processes Transform CPO/Business-led

Monitor, Predict (Real-time)

webM

DB

B2B

10s Processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

Discover, measure, compare

ARIS
Shipping/logistics SALES Finance

100s processes Transform CPO/Business-led

Monitor, Predict (Real-time)

webM

DB

B2B

Process Intelligence

10s processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

Fast Problem Resolution Detailed Impact Analysis Alerting/Business events

Business Event Management

Discover, measure, compare

ARIS
Shipping/logistics SALES Finance

100s processes Transform CPO/Business-led

Monitor, Predict (Real-time)

webM

DB

B2B

Process Intelligence

10s processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

ARIS

IT/Operations

Fast Problem Resolution Detailed Impact Analysis

Business Event Management

Discover, measure, compare

ARIS
Shipping/logistics Visibility, policy enforcement, lifecycle support SALES Finance

100s processes Transform CPO/Business-led

Monitor, Predict (Real-time)

webM

DB

B2B

Process Intelligence

CentraSite

10s processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

ARIS

IT/Operations

Fast Problem Resolution Detailed Impact Analysis

Business Event Management

Discover, measure, compare

ARIS
Shipping/logistics Visibility, policy enforcement, lifecycle support SALES Finance

100s processes Transform CPO/Business-led

Monitor, Predict (Real-time)

webM

DB

B2B

Process Intelligence

CentraSite

10s processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

ARIS

IT/Operations

Fast Problem Resolution Detailed Impact Analysis

Business Event Management

Discover, measure, compare

ARIS
Shipping/logistics Visibility, policy enforcement, lifecycle support SALES Finance

100s processes Transform CPO/Business-led

Monitor, Predict (Real-time)

webM

DB

B2B

Process Intelligence

CentraSite

10s processes Improve, Automate BA/ it-led

Repeat

ESB

SAP

ORCL

DB

Custom

ARIS
Upgrade

IT/Operations

Fast Problem Resolution Detailed Impact Analysis

Business Event Management

Reference

Globalni lider u podruju rjeenja za upravljanje procesima i integraciju aplikacija Vie od 10,000 klijenata Uredi u vie od 70 zemalja

Reference u Hrvatskoj - izvadak

Ivana Gundulia 26A 21000 Split CROATIA

Phone +385 21 480 600 Cell +385 91 1480 269 Fax +385 21 480 604 www.SoftwareAG.com

Marko Gudelj
Delivery Director Marko.gudelj@softwareag.com