Shoppers Stop

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Type Industry Founded Headquarters Area served Key people Products Revenue Employees Website

Public (BSE: 532638) Retail 1991 Mumbai, India India Govind S. Shrikhande, (MD & CEO) Discount Stores Supercenters 19.30 billion (US$300 million) FY 11-12[1] 14,000 www.shoppersstop.com

Shoppers Stop - Old Logo Shoppers Stop is an Indian department store chain promoted by the K Raheja Corp Group (Chandru L Raheja Group), started in the year 1991 with its first store in Andheri, Mumbai[2] Shoppers Stop Ltd has been awarded "the Hall of Fame" and won "the Emerging Market Retailer of the Year Award", by World Retail Congress at Barcelona, on April 10, 2008.[3] Shoppers Stop is listed on the BSE.[4] In 2013, Shoppers Stop has 61 stores in India.[5]
Store Shoppers Stop is one of the leading retail stores in India. Shoppers Stop began by operating a chain of department stores under the name Shoppers Stop in India. Shoppers Stop has 65 stores in 28 cities. Shoppers Stop retails a range of branded apparel and private label under the following categories of apparel, footwear, fashion jewellery, leather products, accessories and home products. These are complemented by cafe, food, entertainment, personal care and various beauty related services.

Shoppers Stop launched its e-store with delivery across major cities in India in 2008. The website retails all the products available at Shoppers Stop stores, including apparel, cosmetics and accessories.Shoppers Stop opened stores in Amritsar, Bhopal and Aurangabad. Products Shoppers Stop retails products of domestic and international brands such as Louis Philippe, Pepe, Arrow, BIBA, Gini & Jony, Carbon, Corelle, Magppie, Nike, Reebok, LEGO, and Mattel. Shoppers Stop retails merchandise under its own labels, such as STOP, Kashish, LIFE and Vettorio Fratini, Elliza Donatein, Acropolis etc. The company also licensees for Austin Reed (London), an international brand, whos men's and women's outerwear are retailed in India exclusively through the chain. In October 2009, Shoppers Stop has bought the license for merchandising Zoozoo the brand mascot for Vodafone India. Marketing In April 2008, Shoppers Stop changed its logo and adopted the mantra "Start Something New" and introduced international brands like CK Jeans, Tommy Hilfiger, FCUK, Mustang, Dior across the stores. The focus of the reposition was on the service, ambience upgradation and customer connect. Shoppers Stop connects with the youth audience through adopting the communication routes relevant to youth, up the fashion quotient through merchandising, and create ambience that connects with the mindset. The brand campaign addresses environment-related issues in a youthful, tongue-in-cheek manner. Shoppers Stop as a brand active on social media marketing platforms with Facebook and Twitter to connect with this audience. Loyalty program and Co-branded Credit Card Shoppers Stops has a loyalty program called First Citizen. They also offer a co-branded credit card with Citibank called the First Citizen Citibank Titanium Credit Card for their members. New Shoppers Stop branch has been opened in "The Grand Mall", 137, Seetharam Nagar Main Road, Velachery Main Road, Chennai - 600042 Merchandising Merchandising opportunities like the launched Zoozoo merchandise and film merchandise. Shops Shoppers Stop's sister stores are Crossword Bookstores Crossword Bookstores is the largest chain of bookstores in India with 83 branches. Shoppers Stop acquired 100 per cent stake in bookstore chain Crossword.[6] Crossword is positioned as a lifestyle bookstore with their spacious, well laid out stores which encourages customers ease in browsing through the merchandise of books, music, stationary and toys.

HomeStop HomeStop is premium home furnishings home concept store, which offers products in home decor, furniture and accessories, bath accessories, bedroom furnishings, mattresses, draperies, carpets, modular kitchens and health equipment. Brio Brio has 20 outlets in select cities. Caf Coffee Day (CCD), the retail division of Amalgamated Bean Coffee Trading (ABCTL), has signed an MoU with Shoppers Stop to run its BRIO outlets.[7] Desi Cafe Desi Caf and their operations have been taken over by Caf Coffee Day (CCD), the retail division of Amalgamated Bean Coffee Trading (ABCTL), has signed an MoU with Shoppers Stop to run its Desi Caf outlets.[7] HyperCity HyperCity provides customers a wide variety of range of products for shopping in a large and modern retail environment. It offers a contemporary range of products, sourced from both local and international markets. The product range covers: Foods and Grocery, Homeware, Home Entertainment, Hi-Tech, Appliances, Furniture, Sports, Toys & Fashion.[8] M.A.C. M.A.C. and Shoppers Stop Ltd. entered into a non exclusive retail agreement with cosmetics major Estee Lauder to open up M.A.C. Cosmetics stores in India. M.A.C. Makeup-Art Cosmetics - the professional brand of choice, is the first brand under the Estee lauder Group of Companies portfolio to enter the Indian retail market. Currently there are 20 M.A.C. stores operating[9] Arcelia Arcelia is a new retail concept aiming at the growing accessories and cosmetics segment, with a strong emphasis on experience and indulgence and primarily caters to discerning women shoppers. It retails cosmetics, fragrances, fine jewelry, footwear, handbags.[10] MotherCare MotherCare and Shoppers Stop come together to introduce products for infant and toddler care which stocks a variety of products for mother and babies, toddlers and children till eight years of age with the focus being on style, function and safety.[11] The UK-based maternity and kidswear brand has nine standalone and 13 shop-in-shop formats.[12] Nuance Group

Nuance Group with Shoppers Stop makes an entry into airport retailing. The alliance is marked with a joint venture with The Nuance Group AG of Switzerland, the worlds leading airport retailer. Shopper's Stop Ltd. is handling the retail operations at the duty free zones in international terminals. The joint venture company, called Nuance Group (India) Private Limited. is operating outlets at the International airports at Bengaluru and Hyderabad.[13] HyperCity-Argos HyperCity-Argos and Shoppers Stop, the two retail ventures of K Raheja group had signed a memorandum of understanding with UKs leading retail chain Home Retail group to develop the Argos (retailer) retail format stores in India.[14] Two years later, Shoppers Stop Ltd has informed Bombay Stock Exchange shall wind down and discontinue its catalogue retail operations under the Hypercity-Argos brand.[15] Timezone Shoppers Stop forayed into the Entertainment sector by acquiring 45% stake in Timezone Entertainment Private Limited which is in the business of setting up and operating Family Entertainment Centres (FECs). It has more than 20 outlets across Indian cities like Ahmedabad, Hyderabad, Kolkata, Navi Mumbai, Mumbai, Bangalore, Pune, Baroda, Raipur, and Goa.[8] See also

List of department stores by country Department store

References 1. Jump up ^ [1] BSE. 2. Jump up ^ "Shoppers Stop plans Rs 1,000 cr turnover by 2004". Financial Express. 200105-20. 3. Jump up ^ "World Retail Awards 2008 Winners". World Retail Congress. 2008-04-10. 4. Jump up ^ "Corporate Information - Shoppers Stop". Bombay Stock Exchange. Unknown parameter |scrip= ignored (help) 5. Jump up ^ "Shoppers Stop to enter smaller cities". Times of India. 2010-08-11. 6. Jump up ^ "Shoppers' Stop to complete Crossword acquisition by June". The Hindu Business Line. 2005-07-30. 7. ^ Jump up to: a b "CCD to manage Shoppers Stops BRIO, Desi Cafe". The Economic Times. 2009-02-06.

8. ^ Jump up to: a b "Shoppers' Stop, HyperCITY sign MoU with UK's Home Retail". The Economic Times. 2007-02-24. 9. Jump up ^ "Shopper's Stop opens new unit in New Delhi". myiris. 2009-06-16. 10. Jump up ^ "Shoppers Stop plans 12 new stores over 3 years". Business Standard. 200905-05. 11. Jump up ^ "Shoppers Stop inks deal with UK-based Mothercare". Business Standard. 2005-10-13. 12. Jump up ^ "Shoppers Stop to double number of Mothercare outlets". Hindu Business Line. 2009-07-31. 13. Jump up ^ "Nuance Group, Shoppers' Stop to enter airport retail market". The Hindu Business Line. 2006-06-09. 14. Jump up ^ "Shoppers' Stop, HyperCITY sign MoU with UK's Home Retail". Economic Times. 2007-02-24. 15. Jump up ^ "Hypercity Argos to discontinue catalogue retail operations". Hindu Business Line. 2009-01-29. External links

Shoppers Stop Online Shopping Website

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Board of Directors

Mr. Chandru L. Raheja

Chairman and Non-Executive Director

Mr. Chandru L. Raheja, 73, is the Chairman and Non-Executive Director of our Company. He is a law graduate from Mumbai. Mr. Raheja has extensive experience with the real estate, hospitality and retail industries across India. He has been involved in real estate development for more than four decades. Under his leadership, K. Raheja Corp Group has built residential and commercial buildings, hotels and malls throughout India. His vision and foresight enabled K, Raheja Corp to develop Mindspace, an integrated township, with commercial, retail and residential developments at Malad, Mumbai. Similar developments are now being carried out in Hyderabad, Pune, Bangalore and other cities across India.

Mr. Ravi C. Raheja

Non-Executive Director
Mr. Ravi C. Raheja, 42, is the Non-Executive Director of our Company. He is a management graduate from London Business School. Designated as the Group President at the K. Raheja Corp, Mr. Raheja has over 20 years industry experience with special focus on the groups Real Estate & Retail arm. He overlooks the retail, real estate and hospitality business of the group guiding the team on Finance,

Corporate Strategy and Planning, and is actively involved in charting future growth strategies. He is currently involved in planning large townships, SEZ, IT Parks and luxury hotels in the country. He is also handling the strategic entry of the group into infrastructure and other new initiatives. Mr. Raheja is also the Chairman of Green Building Council (Mumbai Chapter) and member of the World Economic Forum.

Mr. Neel Raheja

Non-Executive Director
Mr. Neel Raheja, 39, is the Non-Executive Director of our Company. He is an alumnus of Harvard Business School, Masters in Commerce and Law Graduate from Mumbai University and has over 16 years of experience in real estate development, hospitality and retail. Mr. Raheja plays a leadership role in the K. Raheja Corp real estate development business. He has visualized and developed the Inorbit shopping mall at Malad. He also takes active interest in the customer satisfaction and human development part of Shoppers Stop business.

Mr. B. S. Nagesh

Customer Care Associate, Vice Chairman and Non-Executive Director

Mr. B. S. Nagesh, 54, is the Vice Chairman and NonExecutive Director of Shoppers Stop Limited. He holds a degree of Masters in Management Studies from the Benaras Hindu University. He has been with our Company since its inception in 1991. As Vice Chairman, he continues to be a strategic advisor to the

management. He has been instrumental in ushering international brands like M.A.C, Mothercare in retail business, has set up a joint venture with The Nuance Group AG of Switzerland for airport retailing and with Leisure and Alliance Industries of Australia for family entertainment centers. He was instrumental in the acquisition of Crossword Bookstore Ltd in 2005. He has been Voted by Business India as one of the top 50 Managers in India. The Retail Professional of The year' by CMAI for four consecutive years, The Best Professional of the Year' award at ICICI Bank, in 2005. Entrepreneurship Award' in November 2006 . He has been the only Indian Retailer to be inducted into the World Retail Hall of Fame at World Retail Congress 2008 at Barcelona. He has also been inducted into the Indian Retail Hall of Fame in October 2012 at IRF. He also founded TRRAIN in 2011 which is a not for profit organisation working towards empowering people in Retail.

Mr. Gulu L. Mirchandani

Independent and Non-Executive Director

Mr. Gulu L. Mirchandani, 70, is the Independent and Non-Executive Director of our Company. He is an alumnus of BITS, Pilani and holds a degree in BE (Mechanical). Mr. Mirchandani presently serves as the chairman and managing director of Mirc Electronics Limited. He is closely involved with the development of corporate strategy and formulating, incubating and delivering emerging technologies and services in the area of televisions and other products of the Company. Under his able leadership, Mirc Electronics Limited won an award for excellence in Electronics in 1999, from the Ministry of Information Technology, the Government of India. Mr. Mirchandani has held several key positions in the industry such as President of Consumer Electronics and TV Manufacturers Association (CETMA) for two consecutive years in 1992 and 1994. He also served as the Chairman of the Bombay Chapter of the World Presidents' Organisation (WPO), an International Organization of more than 3,000 CEOs with operations in more than 60 Countries.

Mr. Shahzaad Dalal

Independent and Non-Executive Director

Mr. Shahzaad Dalal, 55, is the Independent and Non-Executive Director of our Company. He is a Management Graduate from Northeast Louisiana University (USA). He is the Vice Chairman of IL&FS Investment Managers Limited (IIML) one of Indias leading Private Equity Fund Managers. Mr. Dalal brings to our board 30 years of financial markets and investment experience. While at IIML, Mr. Dalal has headed private equity investments with an aggregate capitalization value in excess of $9.5 billion. Prior to IIML, Mr. Dalal served as the Chief Executive Officer of IL&FS's Asset Management Strategic Business Unit. Prior to that, Mr. Dalal was at the Industrial Credit and Investment Corporation of India ("ICICI"). Mr. Dalal is a member of the India CEO Forum, which is affiliated with the IMA (International Market Assessment Group).

Prof. Nitin J. Sanghavi

Independent and Non-Executive Director

Prof. Nitin J. Sanghavi, 64, is the Independent and Non-Executive Director of our Company. He holds Bachelors from Saurashtra University, Masters and PhD from The University of Manchester. He is a Professor of Retail Marketing and Strategy at Manchester Business School, The University of Manchester. He brings to our Board immense wisdom as an educator and experience in retailing of over 32 years. He has held senior positions in buying, merchandising, operations and commercial areas for major organizations in UK and overseas. Since joining MBS he has directed and taught on many executive

programmes for major retail and related organizations as well as FMCG organization and financial institutions from UK, USA, Asia and Middle East. He has also held a number of visiting appointments at universities around the world, including Japan, Australia, France, Switzerland; as well as Visiting Scholar/Professor at Harvard Business School and now at IIMA and Great Lakes Institute of Management in India, and is a frequent speaker at several national and international conferences. He also acts as a strategic advisor to the boards of many blue-chip retail organizations in UK, USA, Europe, Middle East and India. He has also been advisor to the British Council and Commonwealth Secretariat and Special Advisor to the World Bank on Retailing. He was given the Retail Leadership Award and an award for Retail Excellence by the Asia Retail Congress and was presented with the Glory of India Award by Indo-British Society for outstanding contribution to both countries.

Mr. Deepak Ghaisas

Independent and Non-Executive Director

Mr. Deepak Ghaisas, 56, is the Independent and Non-Executive Director of our Company. He is a qualified Chartered Accountant, Cost Accountant and Company Secretary. He leads strategy development, visioning and conceptualisation of breakthrough business models for Gencoval Group, his new venture in Healthcare and Bio Tech. Prior to Gencoval, he has served as the Vice Chairman of Oracle Financial Services Software Limited (formerly known as i-Flex Solutions Limited, India). It was his strategic, financial and operational acumen that drove the company into a true Indian multinational. Mr. Ghaisas is the first Indian CFO to be felicitated with the prestigious CFO Asia award.

Mr. Nirvik Singh

Independent and Non-Executive Director

Mr. Nirvik Singh, 50, is the Independent and Non-Executive Director of our Company. He is a post graduate from St. Xaviers College, Kolkata. Mr. Singh brings to our board his keen sense of marketing communications. He is a 21-year veteran of Grey Group and is serving as the Chairman and CEO of Grey Group Asia Pacific, a leading marketing communications network with over 2,000 employees across 30 cities in 17 countries. He was appointed to lead Grey Kolkata at the age of 26, and by 33, became the head of Grey India, transforming it into a high-profile, profitable company across India. Grey India has since been awarded Agency of the Year five times, while Mr. Nirvik has been honoured as one of 25 young rising stars in India by Business Today, as well as Agency Head of the Year by Media magazine in Asia. Mr. Singh has also received the Bharat Nirman Award for outstanding individual achievements and distinguished services in India.

Mr. Avnish Bajaj

Independent and Non-Executive Director

Avnish Bajaj, 43, is the co founder and Managing Director of Matrix Partners India which is an investment firm with INR 3000 cr under management. Matrix India invests across early and growth stages of businesses in select sectors Internet & Mobile, Healthcare, Financial Services, Education and Customer Products & Services. Previously Avnish was the co founder, Chairman and CEO of Indias Largest Online Marketplace Baazee.com which was acquired by eBay. eBay India today is the largest eCommerce Marketplace in India.

He is a Baker Scholar from Harvard Business School, WARF Fellow from University of Wisconsin Madison and a Computer Science graduate from Indian Institute of Technology, Kanpur.

Mr. Govind Shrikhande

Customer Care Associate & Managing Director

Mr. Govind Shrikhande, 53, is the Managing Director of our Company. He is a graduate of Technology from Veermata Jijabai Technological Institute (VJTI), Mumbai, and is a management graduate from Symbiosis Institute of Business Management, Pune. Mr. Shrikhande has been with our Company for more than eleven years and has played a key role in our Companys growth from 7 stores in 2000 to 76 stores (including HomeStop stores) till date. He was also instrumental in re-branding initiative of the Department Store format Shoppers Stop in the year 2008, which reinvigorated the brand market positioning, product and service offerings. Mr. Shrikhandes strong performance as head of Shoppers Stop, his passion for developing innovative products and services, and his emphasis on creating an enjoyable workplace for employees was recognised in 2009 with the prestigious Clothing Manufacturers of India Retail Professional of The Year Award and the Most Admired Fashion Retail Professional of the Year Award at the IFA 2010. Before joining Shoppers Stop, Mr. Shrikhande spent more than 16 years working in leading textile and apparel companies, such as Mafatlal, Arvind, Arrow and Bombay Dyeing. His most exciting projects include being a member of the marketing team that created the Denim Revolution in India in the 90s and helping to make Arrow the No.1 shirt brand in Indias premium category.

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Company Profile An Indian retail sector major Shoppers Stop Limited (SS) opened its door in the year 1991, the foundation was made by K Raheja Corp and it was incorporated on 16th June 1997 as a private limited company. It started operations with the first store in suburban Mumbai and is now a multi-channel retailer with 24 large format department stores and online presence. From its inception, Shopper's Stop has progressed from being a single brand shop to becoming a Fashion & Lifestyle store for the family. Today, Shopper's Stop is a household name, known for its superior quality products, services and above all, for providing a complete shopping experience. It provides retail range of branded and own label apparel, footwear, perfumes, cosmetics, jewellery, leather products and accessories, home products, books, music and toys, operates in the cities of Mumbai, Delhi, Kolkata, Chennai, Bangalore, Hyderabad, Pune, Jaipur and Gurgaon. The first store was opened in the year 1991 at Andheri, a suburb in Mumbai, only with Menswear and the Ladieswear was introduced in the year 1992. After a year, the company added Children & non apparels to its list in 1993. Loyalty Program titled First Citizen was launched by SS in the year 1994 and in 1995; the company had opened the second store in Bangalore. The status of the company was changed to deemed public limited company in December of the same incorporation year 1997. SS had opened its third store in Hyderabad during the year 1998 and implemented JDA Retail ERP (a global leader in retail ERP packages) in the year 1999. Also during the same year of 1999, the company's fourth & fifth stores in Jaipur & Delhi were opened. During the year 2000, the company opened its sixth & seventh store at Chennai & Chembur, Mumbai and also in the same year 2000, SS had acquired Crossword, India's leading retail book chain. The eight & ninth store in Pune & Bandra and tenth store in Kandivli, Mumbai were opened by the company in 2001 and 2002 respectively. SS's status was further converted to a full-fledged public limited company on 6th October 2003. The eleventh, twelfth & thirteenth store in Mulund (Mumbai), Gurgaon and Kolkata were unlocked by the company in the 2003 itself. During the year 2004, SS had opened its fourteen, fifteen & sixteenth store in Malad - Mumbai, Kolkata & Bangalore. In 2005, SS had opened its seventeen, eighteen, nineteen & twentieth store in Pune, Juhu - Mumbai, Bangalore & Ghaziabad. Also in the same year of 2005, the company had launched M.A.C & Homestop, a home store. Mothercare in India and F & B outlets Brio & Desi Cafe were launched by the company during the period of 2006. SS made its release of twenty first (Mumbai) and twenty second store in Lucknow in the identical year of 2006 and also acquired 45% of Timezone India. The Company had opened its 22nd Store at Noida in May 2007. During the same year 2007, the company had signed Joint Venture (JV) (50:50) with the Nuance Group for Airport Retailing and also inked the Memorandum of Understanding (MoU) with the Home Retail Group of UK to enter into a franchise arrangement for the Argos formats of catalogue & internet retailing. In March 2008, SS kicks its operation Kolkata, aggregating the 24 shops. The Company honored with Emerging Market Retailer of the Year 2008 in April of the year 2008. In same April of the same year 2008, SS had unveiled its new logo and introduced the new expression of the brand. SS bagged Department Store of the Year award in November of the year 2008 for its reputation in the industry.

VISION To be a global retailer in India and maintain its No.1 position in the Indian market in the Department Store category. Values that help us in achieving our mission and vision:

We will not take what is not ours. The obligation to dissent (against a viewpoint that is not acceptable). We will have an environment conducive to openness. We will believe in innovation. We will have an environment conducive to development. We will have the willingness to apologise and forgive. We will respect our customers' rights. We will create an environment of trust. We shall be fair. We will be socially responsible.