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You work hard to protect your PC from the malicious thugs of our digital world. You keep your antivirus program up to date. You avoid questionable Web sites. You dont open suspicious email attachments. You keep Java !lash and "dobe #eader up$to$date%or better yet you learn to live without them. &ut against all odds a clever new 'ro(an horse slipped through the cracks and now youre the unhappy owner of an infected PC. )r perhaps a less$vigilant friend has begged you to clean up a plague$ridden mess. )bviously you need to scan the computer and remove the malware. *eres a methodical approach that you can use to determine what the problem is how to scan and what to do afterward to protect the PC from future invasions.
like this one try to scare you into running a file to 6remove malware6 0read9 install malware1 or giving up your credit card information to pay for bogus antivirus software.
"78!ake warnings
:ometimes the attack is more obvious. +f a program you dont recogni2e suddenly pops up and starts displaying dire warnings and asks you to run an e3ecutable file or asks for your credit card number your PC is definitely infected with some nasty malware. ;ever fork over your credit card information or other personal data to a program or website that tries to warn you that your PC is about to die. /ore often than not its a rogue program fear$mongering malware that tries to scare you into giving up your private info by issuing doomsday warnings of imminent hard drive failure catastrophic viral infection or worse.
4se the Windows boot menu to access :afe /ode. When you reach that menu select Safe Mode with Networking from the list of boot options. 'he with Networking part is important%youre going to need +nternet access to solve your virus problem. )nce in :afe /ode open +nternet ?3plorer 0using other browsers in :afe /ode is often problematic1 and run a reputable online virus scanner such as &itdefender. !or best results + recommend using the ?:?' )nline :canner a Web$based virus detection app that is always up$to$date and runs off a remote server. Youll have to accept a browser add$in but the scanner should remove it when its done. &efore you start the scan click Advanced settings and enable as many e3tra levels of scrutiny as you can including scanning file archives and browser data.
'he ?:?' )nline :canner runs in your browser and does a thorough (ob of rooting out malware from your PC.
You might also try 'rend /icros *ouseCall. 'hough it isnt a Web app it is portable so you can download *ouseCall on another computer and copy it to a flash drive thereby creating a portable PC virus scanner. 'hen when you run into trouble you can plug the flash drive into the infected PC and run the program from there 0youll still need an +nternet connection for a definition update however.1 When using *ouseCall dont run it on default settings9 &efore you click the big blue Scan Now button click Settings and select Full system scan.
'rend /icro6s *ouseCall utility is another e3cellent free virus scanner and malware removal tool. Whichever scanner you use dont rush to get through this part of the process. Check the options and select the slowest most thorough scan. 'hen once the scan has started step away from the PC. #ead a book. <o the dishes. :pend time with someone you love. 'he scan will%and should%take hours.
'he first step is to download a bootable virus scanner as an .iso file. !rom it you can easily create a bootable C<. +n Windows @ double$click the file and follow the prompts. +n Windows > right$click the file and select Burn disc image. !or earlier versions of Windows youll need a third$party program such as the free +:) #ecorder. With its Windows$like user interface the Aaspersky #escue <isk will make you feel at home. &ut you have to be careful in setting up the scan. !irst the Aaspersky #escue <isk doesnt update its malware dictionary automatically. 'o do this manually select the U date !enter tab and click Start u date. )nce the utility is updated return to the "#$ects Scan tab click Settings and set the security level to the highest position. /ake sure that all of your hard drives are checked before you start the scan and leave the room.
When you boot your PC with the Aaspersky #escue <isk utility you6ll find yourself in a custom =inu3 environment. :imply update the #escue <isk crank all the scan settings up to ma3imum power and let 6er rip. +f you want to boot the Aaspersky #escue <isk from a flash drive youll need to download the prosaically named 4tility to record Aaspersky #escue <isk BC to 4:& devices. :ave it in the same folder as the .iso file run the utility and follow the wi2ard. 'he !$:ecure #escue C< isnt as outwardly friendly as Aasperskys program. +n fact it may make you nostalgic for <):. &ut it works though you may receive the following 0unduly alarming1 warning message9 %f a &indows system file is infected' the com uter may not restart. +ve never heard of anyone whose Windows system failed to restart after an !$ :ecure scan and + suspect that the eventuality is very rare. + also suspect that if malware did infect a Windows system file%and if !$:ecure couldnt clean the file without destroying it%reinstallation might be your only option anyway.
'he !$:ecure #escue C< is a bare$bones cleaning utility for when you need to wipe every piece of malware from your PC without starting Windows. !$:ecure has a stripped down unattractive te3t$based user interface. &ut unlike Aaspersky it updates its definitions automatically 0if it can find an +nternet connection1 and starts a full thorough scan with no fuss%you have to do little more than agree to the ?4=". !$:ecure doesnt offer a special 4:& utility. +f you want to move a copy of it onto a flash drive youll have to download and run the 4niversal 4:& +nstaller. +n :tep B youll find F(Secure )escue !* near the bottom of a very long list. + suggest you go straight to the bottom and then look for it while slowly scrolling up.
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