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4
Repartee
Installation Guide
2003 2006 Active Voice, LLC.
All rights reserved.
First edition 2006.
Active Voice, Repartee, ViewCall and ViewMail are trademarks
of Active Voice, LLC.
Other brands and product names used in this document are trademarks of their respective owners.
Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584;
4,696,028; 4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 4,972,469; 4,975,941; 5,020,095;
5,027,384; 5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 5,249,219; 5,303,298;
5,309,504; 5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852.
Active Voice, LLC.
Seattle, Washington
U.S.A.
www.activevoice.com
Created by the technical publications team: Tracy Beck, Gene Breshears, Chris Coffey, and Steve Scott
800-06972
CONTENTS iii
Contents
CHAPTER 1: Introduction ........................................................................................................ 1
About this guide ......................................................................................2
Related documentation ............................................................................3
Installation overview ................................................................................5
System requirements ...............................................................................6
Site requirements ................................................................................. 10
New in this version ................................................................................ 11
Software installation overview ............................................................... 12
CHAPTER 2: Setting up a VoiceMate ..................................................................................... 15
VoiceMate overview .............................................................................. 16
Checking the expansion boards ............................................................. 18
Connecting peripheral devices and the system key ................................ 19
Connecting the voice server to a LAN .................................................... 21
Setting up an external modem .............................................................. 22
Configuring the software ....................................................................... 23
CHAPTER 3: Assembling a kit ............................................................................................... 25
Kit assembly overview ........................................................................... 26
Preparing for installation ....................................................................... 28
Connecting peripheral devices .............................................................. 29
CHAPTER 4: Setting up the voice messaging server .............................................................. 31
Voice messaging server setup overview ................................................. 32
Enabling the USB ports ......................................................................... 33
Installing Windows Server 2003 SP1 .................................................... 34
Installing drivers and Windows components .......................................... 37
Disabling Windows services for VPIM ..................................................... 40
Installing voice and fax boards .............................................................. 41
Installing the system key software ......................................................... 43
Installing voice messaging board drivers ............................................... 45
iv REPARTEE FOR WINDOWS INSTALLATION GUIDE
CHAPTER 5: Installing the voice messaging system software ................................................ 51
Software installation overview ............................................................... 52
About the Voice Mail Control Panel ....................................................... 53
Installing the voice messaging system software ..................................... 56
Running the Switch Selector ................................................................. 58
Installing ASR/TTS ................................................................................ 59
Restarting the computer ........................................................................ 61
Installing the Administration console and Status Monitor ...................... 62
CHAPTER 6: Installing Mailbox Manager ............................................................................... 63
Mailbox Manager overview .................................................................... 64
Installing Java Runtime Environment 5.0 ............................................... 65
Installing Apache Tomcat Web Server .................................................... 66
Running Web Server Manager ............................................................... 67
Adding Mailbox Manager to a list of trusted sites .................................. 69
CHAPTER 7: Setting up the phone system integration ........................................................... 71
Integration overview .............................................................................. 72
Setting up the phone system ................................................................ 73
Connecting the phone system to Repartee ............................................ 74
Setting up live record ............................................................................ 75
Testing the extensions ........................................................................... 76
Learning the phone system tones .......................................................... 78
Selecting the phone system .................................................................. 85
Choosing a call transfer type ................................................................. 86
CHAPTER 8: Installing and configuring expansion boards ..................................................... 91
Expansion board overview ..................................................................... 92
Configuring voice boards for speech recognition .................................... 93
Adding or replacing voice or fax boards ................................................. 95
Testing voice and fax ports .................................................................... 99
Troubleshooting voice and fax ports .................................................... 101
CONTENTS v
CHAPTER 9: Setting up an e-mail post office ...................................................................... 109
E-mail post office overview .................................................................. 110
Using the Post Office Manager utility ................................................... 111
Adding or editing an e-mail post office ................................................ 112
Setting a default user and systemwide time restrictions ...................... 113
CHAPTER 10: Configuring the e-mail server for voice messaging ........................................... 115
E-mail server configuration overview .................................................... 116
Configuring Exchange for voice mail integration ................................... 118
Configuring Domino for voice mail integration ..................................... 120
Configuring GroupWise for voice mail integration ................................. 123
Setting up e-mail access to Repartee .................................................. 124
CHAPTER 11: Remote maintenance ...................................................................................... 125
pcAnywhere overview .......................................................................... 126
Installing pcAnywhere ......................................................................... 127
pcAnywhere basics ............................................................................. 130
Setting up the host computer .............................................................. 132
Setting up the remote computer .......................................................... 136
Starting and ending a remote connection ............................................ 137
CHAPTER 12: Backing up and restoring the voice messaging system .................................... 139
About backups ................................................................................... 140
Backing up the system ........................................................................ 142
Restoring data from a backup ............................................................. 146
vi REPARTEE FOR WINDOWS INSTALLATION GUIDE
CHAPTER 13: Migrating from Repartee OS2 to Repartee for Windows .................................. 149
Migration overview .............................................................................. 150
Backing up Repartee OS2 to disks ..................................................... 155
Migrating from disks ........................................................................... 156
Backing up Repartee OS2 to a network or direct connection ............... 158
Installing network protocols ................................................................. 160
Setting Repartee OS2 to log on to a network ...................................... 165
Setting up a remote Windows computer for a backup .......................... 167
Migrating with a network or a direct connection ................................... 169
Selecting the PMS integration ............................................................. 170
CHAPTER 14: Migrating from Repartee LX to Repartee for Windows ..................................... 171
About migration .................................................................................. 172
Recording customized integration settings ........................................... 177
Creating a Repartee LX archive ............................................................ 178
Moving the archive to the Repartee server ........................................... 181
Importing the archive into Repartee for Windows ................................. 188
Selecting the PMS integration ............................................................. 191
Setting up a remote Computer running Windows ................................. 192
CHAPTER 15: Upgrading the voice messaging system ........................................................... 195
Upgrade overview ............................................................................... 196
Updating the system key file ............................................................... 197
Changing or adding system languages ................................................ 199
Upgrading an existing Repartee for Windows system ........................... 202
CHAPTER 16: Installing a UPS .............................................................................................. 207
Installing a standalone UPS ................................................................ 208
Checking the UPS battery .................................................................... 210
APPENDIX A: Starting and stopping the system.................................................................... 213
Starting the system ............................................................................. 214
Shutting down the system ................................................................... 215
CONTENTS vii
APPENDIX B: Hardware settings and connections................................................................. 217
Choosing slots for expansion boards ................................................... 218
Setting up an expansion chassis ......................................................... 225
D/41JCT-LS voice board settings ........................................................ 227
D/4PCI series voice board settings ..................................................... 229
D/42JCT-U voice board settings .......................................................... 232
D/82JCT-U voice board settings .......................................................... 233
D/120JCT-LS voice board settings ...................................................... 234
D/240JCT-T1 voice board settings ...................................................... 236
VFX/41JCT-LS fax board settings ......................................................... 239
APPENDIX C: Setting up a server for a Mitel IP MiTAI integration ......................................... 243
About a Mitel IP phone system installation .......................................... 244
Installing a second network adapter .................................................... 245
Installing the Mitel MiAUDIO Server drivers .......................................... 247
Index .................................................................................................................................... 251
CHAPTER 1: INTRODUCTION 1
CHAPTER 1: Introduction
About this guide .......................................................................................... 2
Related documentation................................................................................ 3
Installation overview.......... .......................................................................... 5
System requirements................................................................................... 6
Site requirements...................................................................................... 10
New in this version .................................................................................... 11
Software installation overview .................................................................... 12
2 REPARTEE FOR WINDOWS INSTALLATION GUIDE
About this guide This Installation Guide provides complete instructions for installing
and setting up the Repartee for Windows
or a kit.
A VoiceMate is a fully tested and assembled voice messaging system
with voice boards, expansion boards, fax boards and software already
installed. See VoiceMate setup steps on page 17.
A kit contains the boards and software needed to build a voice messag-
ing system. You must provide the computer and expansion boards
when installing a kit. See Kit setup steps on page 26.
Feature upgrades
You can upgrade your Repartee system in various ways. You can add
more ports, include additional fax features, or add more speech recog-
nition or text-to-speech languages. You can also add a variety of other
features, such as VPIM networking capability.
In most cases, upgrading system features requires that you update the
system key file. See Updating the system key file on page 197.
If adding ports to an existing Repartee system, see Adding or replac-
ing voice or fax boards on page 95.
If adding system languages, speech recognition languages, or text-to-
speech languages, see Changing or adding system languages on
page 199.
System upgrade paths
Repartee supports several migration and upgrade paths from previous
voice messaging software versions.
Soft Keys. If the phone system supports Soft Keys and you want to
use this feature, a serial port is required to download the Soft Key
programming. However the serial connection is only required
when the voice messaging system is installed. Once the Soft Key
table has been loaded into the phone system, the serial cable can
be disconnected, and the serial port used for something else.
USB Port requirements
If you will be setting up your system for remote maintenance using a
modem connection, a modem is required for this. You can use either
an internal modem or an external USB modem.
If you are using the remote maintenance feature with either a network
or direct connection, a modem is not required.
If your system uses a serial integration, includes the PMS feature, and
is set up for remote maintenance using an external modem, use either
an internal modem or a USB modem. Serial modems are not sup-
ported in this version of Repartee.
10 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Site requirements Choose a site for the voice server that meets the following require-
ments:
The voice server is near the phone system.
The voice server remains immobile while in operation.
The site is dry, cool and free of dust.
You can protect the voice server from unauthorized access and poten-
tial damage by following these guidelines.
WARNING! Failure to follow these recommendations may result in
unauthorized access to the system and consequent loss of data.
Do not move the computer while the power is on. Follow the shut-
down procedure on page 215 to avoid damage to the hard drive.
Format your hard drive and create a new partition for this
installation? Select this option to install Windows Server 2003
on the default C drive.
Select the option Format the partition using the NTFS file sys-
tem when prompted for a file system. Do not select the
(Quick) option.
Continue with the next section, Installing the system key soft-
ware on page 43.
CHAPTER 4: SETTING UP THE VOICE MESSAGING SERVER 43
Installing the
system key
software
Complete the procedures in this section to install the system key soft-
ware on a new system or if you are upgrading from a previous version.
The software system key identifies the supported features for your
voice messaging system. For example, the system key software for your
installation can identify how many voice ports and hospitality lan-
guages are supported in addition to the type of integration such as dig-
ital, analog or IP.
To install the system key software
1 If you have not already done so, log on to Windows as an Adminis-
trator or as a user with administrative privileges.
2 Exit any Windows programs that might be running.
3 If it is not already inserted into the CD-ROM drive, insert the Rep-
artee for Windows Installation compact disc.
4 An Information dialog box appears, prompting you to install the
USB system key drivers. If you have already attached the system
key to the computer, remove the key, then click OK.
5 After a few moments, another Information dialog box appears
prompting you to attach the USB system key.
WARNING! Attach the system key to any USB port, but do not click
OK.
After attaching the USB key, the Found New Hardware wizard
starts.
6 In the Welcome to the Found New Hardware wizard dialog box,
select No, not this time, then click Next.
7 Select Install the software automatically (Recommended), then
click Next.
The wizard searches for available WIBU software drivers. This
process might take several minutes.
8 In the list of available drivers, leave the default selection
unchanged, then click Next.
A Security Alert dialog box appears advising you that the selected
driver software is not digitally signed.
9 Click Yes on the Security Alert dialog box to continue installing
the driver software.
10 When the installation is complete, click Finish.
44 REPARTEE FOR WINDOWS INSTALLATION GUIDE
11 In the Information dialog box that prompted you to attach the
USB system key, click OK.
After installing the USB system key drivers, a dialog box appears
advising you that a license file has not yet been chosen, prompt-
ing you to choose a license file.
12 Click Yes.
13 In the Select License Key File window, browse to the location of
the license file, select the file, then click Open.
NOTE: The license file, keydata.dat, is provided by Technical Sup-
port. If you have lost or misplaced the license file, you must contact
Technical Support to obtain a copy of the file.
14 When the installation is complete, the Voice Mail Control Panel
window appears.
CHAPTER 4: SETTING UP THE VOICE MESSAGING SERVER 45
Installing voice
messaging board
drivers
If you are installing voice boards as part of a new system installation,
complete the procedures in this section. If you are replacing or adding
boards to an existing system, see Adding or replacing voice or fax
boards on page 95.
Voice board drivers should only be installed if the voice messaging sys-
tem uses voice and fax boards. To connect your voice messaging sys-
tem to a Mitel IP phone system, see Setting up a server for a Mitel IP
MiTAI integration, on page 243.
Dialogic voice board driver installation steps
After installing the voice boards, perform the procedures in the follow-
ing order.
1 Install Dialogic SR 5.1.1.
See To install Dialogic SR 5.1.1 on page 45.
2 Install Dialogic SR 5.1.1 FP1 Service Update.
See To install Dialogic SR 5.1.1 FP1 Service Update on page 46.
3 Configure the Dialogic service.
See To configure the Dialogic service on page 47.
4 If your system includes speech recognition, configure the boards to
use this feature.
See Configuring voice boards for speech recognition on
page 93. If your system does not include speech recognition, dis-
regard this procedure.
To install Dialogic SR 5.1.1
1 Insert the Repartee Installation compact disc into the CD-ROM
drive.
After a few moments the Voice Mail Control Panel starts automat-
ically. If it does not, manually run Setup.exe from the root direc-
tory on the CD-ROM drive.
2 On the Installation Checklist page, select the Install Intel Dialogic
SR 5.1.1 check box.
3 The Browse For Folder dialog box appears, where you can select or
create the folder where the Dialogic software will be installed.
Accept the default destination folder or specify a different folder,
then click OK.
46 REPARTEE FOR WINDOWS INSTALLATION GUIDE
4 The Locate Media dialog box appears, prompting you to insert
Voice & Fax Board Drivers Disc 1.
5 Remove the Repartee Installation compact disc and insert Voice &
Fax Board Drivers Disc 1 into the CD-ROM drive, then click OK.
The Dialogic SR 5.1.1 software installs automatically. This process
will take several minutes.
6 After installation is complete, a Confirm dialog box appears,
prompting you to reboot the computer now or later. Click Yes to
restart the computer immediately.
After logging back on, the Voice Mail Control Panel starts auto-
matically.
NOTE: The Install Intel Dialogic SR 5.1.1 check box is now
selected and shaded indicating that this component is installed.
To install Dialogic SR 5.1.1 FP1 Service Update
1 On the Installation Checklist page of the Voice Mail Control Panel,
select the Install Intel Dialogic SR 5.1.1 FP1 Service Update
check box.
The Locate Media dialog box appears, prompting you to insert
Voice & Fax Board Drivers Disc 2.
2 Insert the compact disc into the CD-ROM drive, then click OK.
The System Release 5.1.1 FP1 Service Update installation wizard
starts.
3 On the Welcome screen, click Next.
4 On the License Agreement screen, click Yes.
5 On the Select Features screen, clear the Online Documentation
check box, then click Next.
6 On the Start Copying Files screen, click Next.
The installation wizard then installs the Dialogic software. This
process might take several minutes. While the installation is in
progress the Setup Status screen displays the installation status.
After installation is complete, the InstallShield wizard Complete
screen appears.
7 Remove Voice & Fax Board Drivers Disc 2.
CHAPTER 4: SETTING UP THE VOICE MESSAGING SERVER 47
8 Ensure that Yes, I want to restart my computer now is selected,
then click Finish.
The computer restarts. After logging back on, the Voice Mail Con-
trol Panel starts automatically.
NOTE: The Install Dialogic SR 5.1.1 FP1 Service Update check
box is now selected and shaded, indicating that this component is
now installed.
After installing the Dialogic software, you must configure the Dialogic
service using the Dialogic Configuration Manager (DCM) utility. If the
voice and fax boards have already been installed, or if you have a
VoiceMate, you can access the DCM by clicking Troubleshooting on
the Voice Mail Control Panel, clicking Intel Dialogic, then clicking
Configuration Utility (DCM).
To configure the Dialogic service
1 On the Installation Checklist page of the Voice Mail Control Panel,
select the Configure voice boards via Dialogic Configuration
Manager (DCM) check box.
2 The Computer Name dialog box might appear, prompting you to
select a computer. If it does select Local, then click Connect.
The Dialogic Configuration Manager automatically detects the
new voice boards. This process might take several minutes.
3 A dialog box might appear advising you that the Dialogic System
Service (DSS) is running. If it does,
Click OK.
Installation Checklist
Maintenance
Utilities
Troubleshooting
Installation Checklist
The Installation Checklist page ensures orderly installation of the
voice messaging software. All the required software components are
listed on the Installation Checklist page in the order they should be
installed.
On the Installation Checklist page is a list of the installed drivers and
components and also lists which components need to be installed.
Documentation
If you need to install the Dialogic voice and fax boards, see
Installing voice and fax boards, on page 41.
56 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Installing the voice
messaging system
software
When setting up a kit, install the voice messaging system software
after the server has been set up.
Install the voice messaging system software
1 Insert the Repartee Installation compact disc into the CD-ROM
drive.
The Voice Mail Control Panel window appears. The check boxes
for the Dialogic driver software installation and the Dialogic Con-
figuration Manager should be selected and grayed-out. If they are
not, see Installing voice messaging board drivers on page 45 for
the instructions.
WARNING! If you are performing a Mitel IP installation, the Dia-
logic options will not appear. Instead, you will see a check box
option to install the Mitel MiAUDIO Server drivers. These drivers
must be installed before you can install the voice messaging soft-
ware. See Installing the Mitel MiAUDIO Server drivers on
page 247.
2 On the Repartee for Windows Voice Mail Control Panel Checklist
page, select the Install voice mail server check box.
The Repartee for Windows Installation wizard starts.
3 On the Welcome to the Repartee for Windows Installation wizard
screen, click Next.
4 On the Readme Information screen, review the information pro-
vided, then click Next.
5 On the Feature Selection screen, accept the default feature selec-
tions, then click Next.
If you are not installing Mailbox Manager, clear the Web Server
and Mailbox Manager installation options.
Select a language you want to add, and then click Add. The lan-
guage moves from the Available languages field to the
Selected languages field. Repeat this step for each language
you want to add. If you add a language in error, select it in the
Selected languages field, and then click Remove.
From the System default language list, select the default lan-
guage that the system uses.
7 Click Next after making your language selections.
8 On the Hospitality Language Selection screen,
From the System default language list, select the default lan-
guage the system uses. This list only displays the languages
added to the Selected languages field.
9 Click Next after selecting your hospitality languages.
10 On the Ready to Install the Application screen, review the installa-
tion selections you have made, then click Next.
The Updating System screen displays the installation progress.
11 When the installation is complete, a screen indicating that Repar-
tee has been successfully installed appears.
12 Click Finish to exit the wizard.
The Install Voice Mail Server check box is now selected and
shaded, indicating that the voice messaging software is now
installed.
58 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Running the Switch
Selector
In order for the voice messaging system to work correctly with your
phone system, you must specify the phone system manufacturer and
model.
At any time you can access the Voice Mail Control Panel to change the
phone system. On the Voice Mail Control Panel, click Utilities, click
Switch Selector, then click Run Utility to change the phone system.
To select the phone system
1 On the Repartee for Windows Voice Mail Control Panel Checklist
page, select the Run Switch Selector check box.
2 In the Switch Selector window, from the Manufacturer list select
the phone system manufacturer. You can only select Mitel as the
manufacturer if this is a Mitel IP phone system installation.
3 From the Model list select the phone system model, and if appli-
cable, the integration type.
If your system includes the PMS feature, continue with the next
step. If your system does not include PMS, skip to step 8.
4 Click PMS.
5 In the PMS Integration dialog box, click Browse.
6 In the Select PMS Integration File window, select the appropriate
PMS integration file, then click Open.
7 If necessary, make any required changes to the settings in the
Comm Settings area, click Update Comm, then click Save.
8 In the Switch Selector window, click Save.
NOTE: You must restart the computer before you can start the voice
messaging software.
CHAPTER 5: INSTALLING THE VOICE MESSAGING SYSTEM SOFTWARE 59
Installing ASR/TTS You can install ASR/TTS if your voice messaging system supports this.
ASR is not available on the Mitel IP phone system. For more informa-
tion about integrating a Mitel IP phone system with Repartee, see the
Integration Guide.
Do one of the following:
If this is not the correct path, browse to and select the folder in
that Java has been installed in.
A status bar displays the current installation status.
8 On the Completing the Apache Tomcat Setup wizard dialog box,
clear the Run Apache Tomcat and Show Readme check boxes,
then click Finish.
CHAPTER 6: INSTALLING MAILBOX MANAGER 67
Running Web
Server Manager
Mailbox Manager requires you to set the HTTP and HTTPS ports, gen-
erate a Secure Sockets Layer (SSL) certificate and start the Web Server
service using the Web Server Manager.
The Web Server Manager generates an SSL certificate for each client
computer using Mailbox Manager to access user mailbox settings.
Once the Web Server Manager utility is installed, or if your system is a
VoiceMate, click Utilities on the Voice Mail Control Panel, then click
Web Server Manager to access the utility and make any changes.
To configure Web services using the Web Server Manager
1 On the Repartee for Windows Voice Mail Control Panel Checklist
page, select the Run Web Server Manager check box.
The Web Server Manager dialog box appears.
2 Assign the HTTP and HTTPS ports.
In the HTTP Port field, type the port number used for HTTP
connections. If you are not sure of the port, Windows uses 80 as
the default port.
In the HTTPS Port field, type the port number used for secure
connections. If you are not sure of the port, Windows uses 443
as the default port.
Click OK to save the port changes, and close the Port Num-
bers dialog box.
NOTES
If you use HTTP and HTTPS port values other than the default
Windows ports, users will need to add that port to the end of
the HTTP address they type in their Web browser. For example,
if you change the HTTP port to 81 and the HTTPS port to 444,
users will need to type HTTP://172.20.19.100:81 or
HTTPS:172.19.20.100:444 to access Mailbox Manager.
68 REPARTEE FOR WINDOWS INSTALLATION GUIDE
3 Create the SSL Certificate.
Assign the extension numbers that the phone system will use
to access the voice messaging system.
Set up the hunting order for the extensions (for example, port 1 to
port 2). Some phone systems do not have hunt groups. You can
simulate a hunt group by forwarding each voice messaging sys-
tem extension to the next extension when the extension is busy.
If the phone system supports hunt group access codes, assign a
hunt group access code for the voice messaging system. This
code is the number that subscribers dial internally to connect to
the voice messaging system.
3 Set up trunk routing.
Set up which trunks (if any) will route to the voice messaging sys-
tem. If using pooled ringing, route all trunks to all voice messag-
ing ports. On some integrations, it is possible to map trunks to a
specified transaction box in the voice messaging system.
4 Set up call overflow.
Set up the phone system to handle calls when all voice messag-
ing ports are busy or unanswered. Calls can be forwarded to an
operator, get a busy signal, or get ringback until one of the
ports becomes available.
Program all lines that the voice messaging system will answer
to ring all of the system ports. When the voice messaging sys-
tem answers a call, the phone system stops ringing the other
ports.
TIP
If the phone system does not hunt or
allow forwarding of extensions, the
voice messaging system can use
pooled ringing: On the Administration
console, go to Console Root > Ports >
Available Ports. Double-click the first
port. Type 0 (zero) in the Rings to
answer field. Repeat for all ports.
74 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Connecting the
phone system to
Repartee
After setting up the phone system and testing the extensions, connect
the phone system to the voice server, then configure the Dialogic ser-
vice for the voice boards if necessary.
The type of phone line that is used to connect the phone system to the
voice server depends on the type of board installed in the computer.
Refer to Hardware settings and connections on page 217 for the port
numbers and the type of connector on the board backplate for the
board that is being installed.
To connect the phone system to the voice server
Connect the appropriate phone system cable to a connector on
the board backplate.
CHAPTER 7: SETTING UP THE PHONE SYSTEM INTEGRATION 75
See also
Setting up live
record
A subscriber can record phone conversations either by using live
record through ViewMail or by using their phone.
To record conversations using ViewMail, a barge-in code and execu-
tive override must be set on the phone system, and call forward busy
must be disabled on each phone extension recording from ViewMail.
A barge-in code is a key sequence that the phone system dials to acti-
vate executive override (or silent monitor) to begin the recording.
While recording, a periodic beep is required by many local laws. To
record from ViewMail, program the phone system to provide the peri-
odic beep. To record from the phone set, program the voice messaging
system to provide the beep. The default is 15 seconds. Entering 0 (zero)
disables the beep. For instructions on how to set up live record on the
voice messaging system, see the Phone System Integration chapter in
the System Management Help.
CAUTION: The use of monitoring, recording, or listening devices to
eavesdrop, monitor, retrieve, or record phone conversations or other
sound activities, whether or not contemporaneous with transmission,
may be illegal in certain circumstances under federal or state laws.
Legal advice should be sought prior to implementing any practice that
monitors or records any phone conversation. Some federal and state
laws require some form of notification to all parties to a phone conver-
sation, such as using a beep tone or other notification methods or
requiring the consent of all parties to the phone conversation, prior to
monitoring or recording the phone conversation. Some of these laws
incorporate strict penalties.
Phone System Integration in the
System Management Help.
76 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Testing the
extensions
Test each extension to confirm that the phone system is programmed
correctly.
Test requirements
A standard analog phone set with a ringer to use as a test set. If the
voice messaging system uses feature phone sets, use a feature set for
the tests. If the boards use RJ-14 connectors with two extensions per
connector, use a line splitter to separate the two extensions.
Test steps
1 Connect the phone system to the test phone set using a
line designated as a voice messaging system extension.
2 Confirm that the phone system identifies DTMF dialing
through the test extension.
Dial a station phone from the test phone. The station phone
should ring.
3 Confirm that the phone system transmits DTMF tones to
the test extension.
If you are using digital phones, skip this step. Otherwise, dial a
station phone from the test phone. Have someone answer the sta-
tion phone and enter a digit. You should hear the tone on the test
phone. Repeat this test for each type of station connected to the
phone system (for example, analog, feature set, or operator).
4 Confirm that the test phone can access outside lines.
Dial a number outside the phone system from the test phone. You
should reach this number.
5 Confirm that the phone system generates rings on the test
extension.
From a station phone, dial the test phone extension. The test
phone should ring.
6 Confirm that trunk routing is set up correctly for exten-
sions that answer trunk calls.
From a line outside the phone system, dial the number desig-
nated for the voice messaging system. Answer the test phone,
perform a hookflash (timed break recall), then dial a station
phone. Listen for ringing, then hangup the test phone. The call
should be transferred to the station that was dialed.
CHAPTER 7: SETTING UP THE PHONE SYSTEM INTEGRATION 77
7 Check that trunk routing is set up correctly for extensions
that only answer calls from stations (for phone systems
that support trunk routing).
Dial the test phone extension from a station phone. Answer the
test phone, perform a hookflash (timed break recall), then dial a
station phone. Listen for ringing, then hangup the test phone.
The call should be transferred to the station that was dialed.
78 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Learning the phone
system tones
If your phone system has been reprogrammed to use tones other than
the default ones provided with the Repartee system, follow the proce-
dures below.
Before Repartee can integrate with the phone system, it must learn the
phone system tones. The PBXpert utility tests the phone system to
record its tones, then saves the information in a tone settings file
(TSF). The TSF Importer utility configures the voice messaging soft-
ware to recognize those tones. Run both utilities for Repartee to learn
the tones of most phone systems. Do the following procedures to run
both utilities.
Do not do the following procedures if you are using one of the follow-
ing phone systems:
Comdial DXP
Mitel SX100
Panasonic KXT-61610
Proceed to set up remote maintenance. See pcAnywhere overview
on page 126.
WARNING! If there is already a Tone Set file on the system (for example,
if you have run PBXpert previously), PBXpert will not function properly.
Be sure to create a new TSF file and save it with a unique file name. Do
not open an existing TSF file or overwrite it with a different name.
Running the Learn Tones utility manually
To do this procedure, ensure that an extension is connected to the
phone system close enough to the voice server that the keyboard and
the phone can be used at the same time. It is important to know the
reorder dial string from the phone system. The reorder dial string is a
set of touchtones that when dialed from an extension, cause the
phone system to play a reorder tone. For example, some phone sys-
tems play a reorder tone if the user dials . Other phone systems
play a reorder tone if the user dials a non-existent extension.
It might be necessary to experiment with the extension to find this dial
string. Write the dial string down, then proceed.
To run PBXpert manually
1 If the voice messaging system is installed and running, shut it
down. See Shutting down the system on page 215.
CHAPTER 7: SETTING UP THE PHONE SYSTEM INTEGRATION 79
2 Start the Dialogic Configuration Manager (DCM) and confirm
that all boards have loaded properly.
NOTE: The icon to the left of each board will be green when the
DCM is loaded properly.
3 Click Start > All Programs > Intel Dialogic System Software > PBX-
pert.
4 On the PBXpert wizard screen, click Cancel.
5 Click File > New TSF.
6 Click Edit > New Tone Set.
7 Type the phone system manufacturer and model in the appropri-
ate fields.
The screen displays 5 tones on the right side of the window and a
the manufacturer and model on the left side.
8 Double-click the small gray dot next to the phone system model.
The dot turns green.
9 On the PBXpert main screen, click the Settings button ( ).
10 On the Settings screen, select the Manual mode check box.
11 Locate the Line B Phone Number field, then type the extension
of a phone that can be reached while sitting at the keyboard.
12 In the Reorder Tone Dial String field, type the reorder dial string.
13 Click OK.
14 Click Tones > Learn.
15 Select the tones to be learned, then click Start Learn.
The Learn Tones dialog box appears.
NOTE: Repartee uses Dial Tone, Ring Tone, Busy Tone and Reorder
Tone. The Disconnect Tone is not used.
16 Follow the on-screen instructions until the Learn Process Com-
plete screen appears. Click Keep Data.
17 Select File > Save As, and save the Tone Set File to the \Program
Files\Dialogic\Data directory.
18 Type a new file name, for example Tones.tsf, then click Save.
19 After saving the file, click File > Exit.
80 REPARTEE FOR WINDOWS INSTALLATION GUIDE
20 Do one of the following:
Dial Tone
Ring
Busy
Reorder
13 On the Learn Process Complete screen, click Keep Data.
14 On the Verifying the Learn screen, click Next.
PBXpert tests the tones learned in the previous steps. Note any
error messages.
NOTE: The Disconnect tone is not used by the voice messaging
system. If the only tone which generates errors is Disconnect, dis-
regard the errors.
15 When the message Test process complete appears, click OK.
16 On the Summary screen, click Finish.
17 On the PBXpert main screen, click File > Save As.
18 Save the Tone Set File to the \Program Files\Dialogic\Data direc-
tory.
19 After saving the file, click File > Exit.
20 Do one of the following:
On the taskbar, click Start > All Programs > Repartee for Win-
dows > Server Utilities > Switch Selector.
2 When prompted to stop voice mail, click Yes.
3 In the Manufacturer list, select the phone system manufacturer.
4 In the Model list, select the phone system model, and if applica-
ble, the integration type.
5 Click Save.
6 Restart the voice messaging software for the new settings to take
effect.
86 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Choosing a call
transfer type
After setting up Repartee, choose which call forwarding and call trans-
fer settings you want and complete the corresponding procedure.
How to choose call transfer settings
Call forwarding on the phone system and call transfer on the voice
messaging system must be set up to work together and to avoid over-
lapping features. Otherwise, conflicts can occur.
The following table shows the phone system and voice messaging sys-
tem capabilities and the unsupported features for each call transfer
type. Use the table to choose the features you want. Ensure that the
unsupported features are not required by any subscribers. After deter-
mining which features you want, see the applicable procedure to set
up call forwarding on the phone system and call transfer on the voice
messaging system. The specified procedures are on the following
pages.
Phone system settings
If you want to and do not need then see
Enable the voice messaging sys-
tem to handle calls quickly by
using the phone systems call
forwarding capabilities.
The voice messaging systems:
Call holding
Call holding
Message delivery to an
extension
The phone systems:
Call forwarding-busy
Call holding
Message delivery to an
extension
The voice messaging systems call
transfer or screening options and the
phone systems:
Call forwarding-busy
Select Shut down, then from the Option drop down list in
Shutdown Event Tracker, select Application: Maintenance
(Planned). Click OK.
17 Ensure the computer is turned off, then disconnect the computer
from the power source.
18 Attach an antistatic wrist strap.
19 Insert each new board firmly into a slot.
20 Attach the backplate to the computer chassis as directed by the
computer manufacturer.
21 Replace the expansion cage, if necessary, then the computer
cover.
22 Reconnect the power cord, then turn on the computer.
23 After logging on, the Found New Hardware wizard might appear.
If this occurs, do the following:
Set whether subscribers must enter their e-mail password with all
lowercase, all uppercase, or mixed case letters.
Set whether the system marks all e-mail messages heard by phone
as unread on the e-mail system.
Select either Shut down only after all outstanding calls, and
the online backup process, if in progress, is done (graceful
shutdown) or Shut down now.
Click OK.
Exchange Server, Lotus
E-mail suffix, for example, if e-mail addresses at the site are in the
form of joe@activevoice.com, the e-mail suffix is
activevoice.com
IMAP port number of the Exchange server (if not known, try 143)
E-mail suffix, for example, if e-mail addresses at the site are in the
form of joe@activevoice.com, the e-mail suffix is
activevoice.com
IMAP port number of the Domino server (if not known, try 143)
On the taskbar, click Start > All Programs > Lotus Application >
Lotus Domino Administration.
Click the Administration tab, then click the People & Groups
tab.
To open Domino, click Start > All Programs > Lotus Application
> Lotus Domino Administration.
On the taskbar, click Start > All Programs > Symantec pcAny-
where.
NOTE: The first time you start pcAnywhere you will be prompted to reg-
ister the product. Registration is optional. If necessary, follow the on-
screen instructions to complete the product registration.
pcAnywhere Manager
Whenever you start pcAnywhere, either on the host computer or a
remote computer, the pcAnywhere Manager window is first displayed.
pcAnywhere Manager is the main management interface for pcAny-
where. From pcAnywhere Manager you can create and modify con-
nection items, initiate remote connections, initiate file transfers,
configure pcAnywhere options and more. For complete details see the
Symantec pcAnywhere User Guide.
Connection items
A connection item manages connections between the remote and
host systems and provides all of the information required to make a
remote connection. This information includes dialing information for
modem connections, network addresses for network connections and
logon information. This information is stored in a file and displayed as
a connection item icon in the pcAnywhere Manager window.
For each type of connection you create (network, modem or direct)
you must set up a host connection item on the host system and a cor-
responding remote connection item on the remote system.
The pcAnywhere host software includes three predefined host con-
nection items, named Network, Cable, DSL, Modem and Direct.
These are appropriately preconfigured for network, modem and direct
connections respectively.
CHAPTER 11: REMOTE MAINTENANCE 131
The pcAnywhere remote software includes three corresponding
remote connection items. You can modify these existing connection
items for your own installation. Alternatively you can copy the con-
nection items, or create entirely new connection items.
Connection devices
Each connection item specifies a connection device used for the con-
nection and defines the hardware interface or protocol used for com-
munication between the host and remote systems. Both computers
must use the same type of connection device to establish a connec-
tion.
When setting up the remote and host connection items, use the fol-
lowing guidelines:
Select the modem you are using, then click Properties. The
Properties dialog box for the modem appears.
If the backup file is OK, a new media catalog for the backup file
appears under File in the left window pane.
On the taskbar, click Start > All Programs > Repartee for Win-
dows > Server Utilities > Restore.
3 In the warning box, click OK.
4 If the voice messaging system is running, another dialog box
appears, warning you that it will shut down the voice messaging
system. Click OK.
The voice messaging system shuts down. When the shutdown is
complete, the Windows Backup Utility starts.
5 If the utility starts in Wizard Mode, click the Advanced Mode link
to switch to Advanced Mode.
NOTE: It is recommended that you do not use Wizard Mode to do a
backup.
6 In the Backup Utility window, click the Restore and Manage Media
tab.
7 Ensure that Original location is selected from the Restore files
to list box.
8 Click Tools > Options.
The Options dialog box appears.
9 On the Restore tab, select Always replace the file on my com-
puter, then click OK.
10 In the left window pane, expand File.
A list of media catalogs appears.
CHAPTER 12: BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM 147
11 Expand the media catalog to restore.
All media catalog names are based on the date and time of the
backup creation. If a media catalog for the backup does not
appear in the list, add it by doing the following:
In the Open Backup File dialog box, click Browse, select the
backup file you want to catalog, then click OK.
12 Depending on which backup type was performed (basic, normal
or complete), multiple check boxes might be listed under the
selected catalog. Select all the check boxes, then click Start
Restore.
13 In the Confirm Restore dialog box, click OK to start restoring the
data.
14 If the Check Backup File Location dialog box appears, do one of
the following:
Click Browse and select the desired backup file, then click
OK.
NOTE: Several windows will open and close while the restore is in
progress.
15 When the Restore Progress window indicates that the restore is
complete, click Close to close the window.
WARNING! This completes the part of the restore carried out by the
Windows Backup Utility; however the AvBackup part of the restore
is not yet complete. AvBackup will not finish until you close the
Windows Backup Utility window. If you restart the voice messag-
ing system at this point, data might be missing from the system. Be
sure to complete the remaining steps before restarting the system.
16 Close the Backup Utility window.
When you close the Backup Utility window, a Restore Progress
dialog box might appear displaying the message Restoring files
to voice mail directory. This dialog box might remain open for
several minutes.
17 When the restore process is complete, a dialog box appears, indi-
cating that the restore is complete. Click OK to close the dialog
box.
18 Restart the voice messaging system.
CHAPTER 13: MIGRATING FROM REPARTEE OS2 TO REPARTEE FOR WINDOWS 149
CHAPTER 13: Migrating from Repartee
OS2 to Repartee for
Windows
Migration overview................................................................................... 150
Backing up Repartee OS2 to disks ........................................................... 155
Migrating from disks................................................................................ 156
Backing up Repartee OS2 to a network or direct connection....................... 158
Installing network protocols...................................................................... 160
Setting Repartee OS2 to log on to a network............................................. 165
Setting up a remote Windows computer for a backup ................................. 167
Migrating with a network or a direct connection.......................................... 169
Selecting the PMS integration................................................................... 170
150 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Migration overview This chapter describes the steps necessary to migrate from a Repartee
OS2 system to a Repartee for Windows system.
You will need to migrate the Repartee OS2 to Repartee for Windows if
doing the following:
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Database Migrator.
2 Select Repartee OS2.
3 On the DatabaseMigrator screen, click Browse.
4 Navigate to the C:\Upgrade directory, then click Migrate.
NOTE: With Database Migrator, you cannot use My Network
Places to navigate to a network volume. Instead, you must navi-
gate under My Computer to the drive letter and folder name.
CHAPTER 13: MIGRATING FROM REPARTEE OS2 TO REPARTEE FOR WINDOWS 157
5 Follow the on-screen instructions.
If asked to shut down the voice messaging software, click OK.
Go to the Repartee Administration console and when all out-
standing calls are finished, go to System > Shutdown > Shutdown,
then click OK. Click OK again and repeat the procedure.
158 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Backing up
Repartee OS2 to a
network or direct
connection
When migrating OS/2 data using a network or a direct connection to a
Windows NT/2000/XP/2003 computer, you can include OS/2 mes-
sages, voice names, and greetings.
NOTE: Access to a network or a shared drive from the Repartee OS2 sys-
tem is critical. It might be necessary to map the network path to a drive,
for example, S:\Upgrade. If the Repartee OS2 system is not connected
to a network or a Windows NT/2000/XP/2003 system, see Installing net-
work protocols on page 160 and Setting up a remote Windows com-
puter for a backup on page 167.
Before backing up to a network or a shared drive, run the Upgrade
Check utility. This utility searches the database for:
Set up a new account with Windows NT. Click Add and follow
the on-screen instructions to set up a new user ID, privileges
and password.
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Switch Selector.
2 Click PMS.
3 On the PMS Integration window, click Browse.
4 On the Select PMS Integration File window, select the appropriate
PMS integration file, then click Open.
5 If necessary, make any required changes to the settings in the
Comm Settings area, then click Update Comm.
On the PMS Integration window, click Save.
6 On the Switch Selector window, click Close.
WARNING! Do not click Save on the Switch Selector window. If
you do this, the phone system integration will be restored to the
default settings for the selected integration, and any custom inte-
gration settings will be lost.
CHAPTER 14: MIGRATING FROM REPARTEE LX TO REPARTEE FOR WINDOWS 171
CHAPTER 14: Migrating from Repartee
LX to Repartee for
Windows
About migration....................................................................................... 172
Recording customized integration settings................................................. 177
Creating a Repartee LX archive................................................................. 178
Moving the archive to the Repartee server................................................. 181
Importing the archive into Repartee for Windows........................................ 188
Selecting the PMS integration................................................................... 191
Setting up a remote Computer running Windows ........................................ 192
172 REPARTEE FOR WINDOWS INSTALLATION GUIDE
About migration This chapter describes the steps necessary to migrate from Repartee
LX to Repartee for Windows.
You can carry over all data from an existing Repartee LX system into a
new Repartee for Windows system. This includes the system database
(system configuration settings, subscriber accounts, groups, transac-
tion boxes, interview boxes), and also all existing voice names, greet-
ings, messages and customized prompts.
The key steps in the migration process are to back up the Repartee LX
system, move the backup to the Repartee for Windows server, then
import the backup data into the Repartee for Windows database.
Data transfer methods
A key step in the migration process is to move the backup data from
the Repartee LX system to the Repartee for Windows system. The three
methods of moving data are:
Floppy disk
Network connection
Use the tar utility to package the backup files into a single archive
file
If the system uses the text interface, at the Banner Screen, press
ALT+F3 to switch to another console. Continue to step 3.
2 Log on as support.
3 On the Management screen, select Command Prompt.
4 At the command prompt, type backutil.sh then press
ENTER.
5 On the Backup Type screen, select Immediate, then press
ENTER.
6 On the Select Name screen, type a name for the backup.
7 On the Configuration screen, select Backup items.
8 On the Select Backup Items screen, do one of the following:
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Database Migrator.
3 In the dialog box that appears, select Repartee for Linux, then
click OK.
4 In the next dialog box, click Browse, and browse to the subfolder
you specified in step 6 of the previous procedure, then click OK.
For example, browse to C:\RepLX\backup folder.
NOTE: With Database Migrator, you cannot use My Network
Places to browse to a network volume. Instead, you must browse
under My Computer to the drive letter and folder name.
5 Click Migrate.
6 Follow the on-screen instructions to complete the data migration.
7 If asked to shut down the voice messaging software, click OK.
Open the Administration console and after all outstanding calls
are finished, click System > Shutdown > Shutdown, then click
OK.
8 Click OK again and repeat the procedure.
NOTES
For Repartee LX, greetings and messages are stored in 6 kHz for-
mat. For Repartee for Windows, they are stored in 8 kHz format.
The Database Migrator utility automatically converts greetings
and messages from 6 kHz to 8 kHz. Prompts cannot be upgraded.
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Voice Prompt Editor.
190 REPARTEE FOR WINDOWS INSTALLATION GUIDE
2 For each file that you want to convert:
In the Open dialog box, browse to the location of the saved cus-
tomized prompts, then click Open.
Click Yes.
3 Click File > Exit to exit the Prompt Editor utility.
CHAPTER 14: MIGRATING FROM REPARTEE LX TO REPARTEE FOR WINDOWS 191
Selecting the PMS
integration
If your Repartee LX system includes the hospitality feature and you
have set up PMS integration, you must reselect the PMS integration
following the migration. This is because the migration procedure does
not automatically copy the PMS integration settings.
WARNING! In the following procedure you will use the Switch Selector
utility to specify the PMS integration. However, do not also use the
Switch Selector to specify the phone system integration. If you do this,
the phone system integration will be restored to the default settings for
the selected integration and any custom integration settings will be lost.
To select the PMS integration
1 Start the Switch Selector utility by doing one of the following:
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Switch Selector.
2 Click PMS.
3 In the PMS Integration window, click Browse.
4 In the Select PMS Integration File window, select the appropriate
PMS integration file, then click Open.
5 If necessary, make any required changes to the settings in the
Comm Settings area, then click Update Comm.
6 In the PMS Integration window, click Save.
7 In the Switch Selector window, click Close.
WARNING! Do not click Save in the Switch Selector window. If
you do this, the phone system integration will be restored to the
default settings for the selected integration, and any custom inte-
gration settings will be lost.
192 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Setting up a
remote Computer
running Windows
A remote Computer running Windows can be set up without a Win-
dows network domain when backing up Repartee LX.
To set this up, follow the applicable set of procedures on the following
pages. For more detailed instructions, ask your network administrator
or refer to the Windows network documentation.
To set up a Windows workgroup
1 Log on to the Windows NT, 2000, XP, or 2003 computer as an
Administrator or a user with administrative privileges.
2 On the Windows desktop, right-click My Computer, then click
Properties.
3 On the Network Identification tab, confirm that the computer
name is all one word with no spaces.
4 Click Properties, then set up a unique Workgroup name that is
different from any domain on the network.
5 Write down the computer name and Workgroup name for refer-
ence during the Repartee LX setup, then click OK.
CHAPTER 14: MIGRATING FROM REPARTEE LX TO REPARTEE FOR WINDOWS 193
To set up a Windows user ID and password
1 Based on the Windows operating system version, do the follow-
ing:
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Database Migrator. Alternatively, you can start the Data-
base Migrator from the Utilities page on the Voice Mail Control
Panel.
Click Start > All Programs > Repartee for Windows > Server Util-
ities > Voice Prompt Editor.
2 For each file you want to convert:
Click Yes.
3 To exit the Prompt Editor utility, click File > Exit.
CHAPTER 16: INSTALLING A UPS 207
CHAPTER 16: Installing a UPS
Installing a standalone UPS...................................................................... 208
Checking the UPS battery......................................................................... 210
208 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Installing a
standalone UPS
This section describes how to install a stand-alone uninterruptible
power supply (UPS).
A UPS, which connects to an electrical outlet, has power-conditioning
circuitry and a battery. When connecting the voice server and periph-
erals to the UPS, the UPS ensures a constant flow of power, even when
there are fluctuations or interruptions in the power supplied by the
electrical outlet.
Front panel of UPS
Replace battery
light
Slot to open
the UPS
Power
switch
CHAPTER 16: INSTALLING A UPS 209
Back panel of UPS
To install the UPS
1 Connect the UPS power cord to a two-pole, three-wire, grounded
outlet. Avoid using extension cords and adapter connections.
2 Connect power cables from the computer, monitor, and modem
to the output outlets on the rear of the UPS.
3 Confirm that the site wiring fault light is off.
WARNING! If the site wiring fault light is on, immediately discon-
nect the UPS from its power source. The light indicates that there is
a fault in the wall outlet wiring. Contact an electrician, and dis-
connect the UPS power cords until the fault is corrected.
4 Turn on the UPS.
Circuit breaker reset button
Site wiring fault indicator
Output
outlets
210 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Checking the UPS
battery
Regularly check the replace-battery light on a stand-alone UPS. If the
battery is weak, has discharged, or if the battery leads are not properly
connected to the UPS, the replace-battery light turns on. If the light is
on, remove the battery and check the battery leads. If the leads are OK
and the light remains on, replace the battery.
To remove the battery from the UPS
1 Leave the UPS power on.
2 Pull down the front cover by using the slots on the sides of the
cover.
3 Remove the front cover to expose the battery door.
4 Remove the two door screws, and open the door.
5 Gently pull the battery out of the UPS. Do not disconnect the bat-
tery leads from the UPS.
UPS controls and lights
To check the battery leads
1 While the battery is removed, confirm that the leads are firmly
connected and that the insulation is not cracked or damaged. If
the insulation on the leads is damaged, replace the leads.
2 Return the battery to the UPS and allow the UPS to charge the bat-
tery for four hours. If the replace-battery light is still on, replace
the battery.
NOTE: Small sparks might be visible if the battery leads are moved,
disconnected, or reconnected. This is normal.
Replace battery
light
CHAPTER 16: INSTALLING A UPS 211
To replace the UPS battery
1 Remove the battery from the UPS. Do not turn off the UPS.
2 Disconnect the battery leads from the UPS.
3 Connect the new battery leads to the UPS, and insert the battery
in the UPS.
4 Close the battery door, and insert the two screws.
5 Replace the front cover of the UPS.
APPENDIX A: STARTING AND STOPPING THE SYSTEM 213
APPENDIX A: Starting and stopping the
system
Starting the system................................................................................. 214
Shutting down the system........................................................................ 215
214 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Starting the system The voice messaging system starts up automatically whenever you
restart Windows. The only time you normally need to restart the sys-
tem is if you have shut it down without also shutting down Windows.
The status of the voice messaging system is indicated by a VM icon in
the status area of the Windows taskbar. The VM icon appears in one of
the following states:
For a graceful shutdown, select Shut down only after all out-
standing calls are finished, and the online backup process, if in
progress, is done (i.e., graceful shutdown)
Universal PCI boards can be installed in 5-volt PCI slots or 3.3 volt
PCI-X slots.
See the following tables to confirm that your platform and boards are
compatible. For example, if you have a GX240 platform (see Table 1),
you can use a board that will install in a PCI slot, such as the
D/82JCT-U (see Table 2).
Table 1
Dell platform PCI PCI-X Total slots with expansion
chassis
GX240 4 slots 0 slots 10 slots
GX260 4 slots 0 slots 10 slots
GX270 4 slots 0 slots 10 slots
GX280 3 slots 0 slots 9 slots
GX60 4 slots 0 slots Not supported
2500 5 slots 2 slots 13 slots
2600 1 slot 6 slots 13 slots
2800 1 slot 4 slots 11 slots
Table 2
Voice/fax board PCI PCI-X
D/41JCT-LS X X
D/4PCI X
D/82JCT-U Rev 2 X X
D/120JCT-LS Rev 2 X X
D/4PCIU-F X X
D/4PCI-US X X
D/240JCT-T1 Rev 2 X X
APPENDIX B: HARDWARE SETTINGS AND CONNECTIONS 219
If using an expansion chassis, install all of the boards in the chassis, if
possible. If installing more boards than will fit in the expansion chas-
sis, fill all of the slots in the expansion chassis before installing boards
in the voice server.
For platforms without an expansion chassis, use the diagrams on the
following pages to choose a slot for each expansion board.
NOTE: A limited number of board configurations are supported. Con-
tact Technical Support to confirm that the configuration being installed
is supported.
Assigning board IDs for speech recognition
Each board installed in the PCI bus is assigned a unique ID number.
How the ID number is assigned to each board depends on the type of
board. Some types of board include a rotary switch that is used to
specify the ID number. For other boards the ID number is assigned
automatically by the Dialogic Configuration Manager (DCM), based
on the boards physical location in the PCI bus.
For the speech recognition software to work correctly, the board with
the lowest ID must support and be configured for automatic speech
recognition. If this board does not support automatic speech recogni-
tion, then the speech recognition software will not work properly. Any
installed board or boards that support and are configured for speech
recognition must have lower IDs than any board that does not support
speech recognition.
If you are combining D/4PCI boards with D/120JCT-LS boards, this
requirement might affect the operation of your system.
Combining D/4PCI boards with D/120JCT-LS boards
If you are combining D/4PCI boards with D/120JCT-LS (Rev 1 and Rev
2) boards, use the rotary ID switches (designated SW1 on the D/4PCI
boards and SW100 on the D/120JCT-LS boards) to assign the board IDs
so that the D/120JCT-LS boards have the lowest IDs, followed by the
D/4PCI boards.
For more information about combining these types of boards, see
D/120JCT-LC in combination with D/4PCI boards on page 234.
VFX/41JCT-LS X X
Table 2
Voice/fax board PCI PCI-X
220 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Level I Dell GX240, GX260, GX270, GX60
A Dell GX240, GX260, GX270 or GX60 server can be used with or with-
out an expansion chassis.
Level I Dell GX280
A Dell GX280 server can be used with or without an expansion chassis.
AGP slot
PCI slot 4
32-bit PCI slots
PCI slot 1
PCI slot 2
PCI slot 3
Level I Dell GX240, GX260, GX270 and GX60 expansion slots
PCI Express
32-bit PCI slots
PCI slot 1
PCI slot 2
PCI slot 3
Level I Dell GX280 expansion slots
APPENDIX B: HARDWARE SETTINGS AND CONNECTIONS 221
Level II Dell 2500
A Dell 2500 server can be used with or without an expansion chassis.
When the computer is connected to an expansion chassis, install all of
the boards in the expansion chassis. Install the transmitter-PC board
in the host computer. Non-universal boards cannot be installed into
3.3-volt PCI slots.
PCI slot 7
64-bit, 5-volt
PCI slots
32-bit, 5-volt
PCI slots
PCI slot 1
64-bit, 3.3-volt
PCIx slots
Level II Dell 2500 server expansion slots
222 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Level II Dell 2500 server without an expansion chassis
Dell 2500 and PCI expansion chassis slot configuration
Power
connector 2
Power
connector 1
Dell 2500
Voice board 8
Voice board 9
Voice board 10
Voice board 11
PCI expansion board
Voice board 1
Voice board 2
Voice board 3
Voice board 4
Voice board 5
Voice board 6
Voice board 7
Magma
PCI expansion
chassis
APPENDIX B: HARDWARE SETTINGS AND CONNECTIONS 223
Level II Dell 2600
A Dell 2600 server can be used with or without an expansion chassis.
When the computer is connected to an expansion chassis, install all of
the boards in the expansion chassis. Install the transmitter-PC board
in the host computer.
PCI slot 7
64-bit,
PCI-X slots
32-bit, PCI slot
PCI slot 1
Level II Dell 2600 server expansion slots
Power
connector 2
Power
connector 1
Level II Dell 2600 server without an expansion chassis
224 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Level II Dell 2800
A Dell 2800 server can be used with or without an expansion chassis.
When the computer is connected to an expansion chassis, install all of
the boards in the expansion chassis. Install the transmitter-PC board
in the host computer.
PCI slot 7
64-bit, PCI-X,
3.3 volt slots
PCI-Express
slots
PCI slot 1
32-bit, PCI,
5 volt slot
Level II Dell 2800 server expansion slots
Power
connector 2
Power
connector 1
System key (USB port)
Level II Dell 2800 server without an expansion chassis
APPENDIX B: HARDWARE SETTINGS AND CONNECTIONS 225
Setting up an
expansion chassis
To increase the number of ports available for a system, connect the
level I or level II computer to the expansion chassis. Do the following
procedures to install the expansion boards and then connect the chas-
sis to the computer.
To install the transmitter-PC expansion board
1 Shut down the computer and the chassis. Disconnect the power
cords.
2 Put on an antistatic wrist strap.
3 Remove the computer cover and, if necessary, the expansion cage.
4 Remove all of the boards from the computer and install them in
the expansion chassis. Keep track of the lines or cables that are
associated with each board as they are moved from the computer
to the expansion chassis.
5 On the computer, firmly insert the transmitter-PC expansion
board into an open PCI slot and fasten the backplate to the com-
puter with a screw.
6 Replace the expansion cage, if necessary. Then replace both the
computer and the expansion chassis covers.
To connect the chassis and the computer
1 Ground the expansion chassis and the computer together with a
ground wire.
2 Connect the expansion cable (provided with the chassis) to the
computer expansion board and the chassis receiver socket.
3 Attach both the computer and the expansion chassis power cords
to the power strip (provided with the chassis).
4 Connect the power strip to an outlet and confirm that the power
strip is turned off.
5 When ready to start the systems, turn on the computer and chas-
sis, then turn on the power strip.
WARNING! The computer and expansion chassis must be turned
on at the same time using the power strip. Otherwise, the systems
and boards might not function.
226 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Level I Dell GX240, GX260, GX270, GX280 and GX60 server with a
PCI expansion chassis
Level II Dell 2500 with a PCI expansion chassis
Slot 10
Transmitter-PC
board
Computer PCI expansion chassis
Slot 10
Transmitter-PC
board
Computer PCI expansion chassis
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 227
D/41JCT-LS voice
board settings
The D/41JCT-LS series are four-port, universal PCI boards. Each board
requires a unique ID which is set by doing the procedure on the fol-
lowing page. The illustration on this page provides the connector and
switch locations.
Line 1
Line 2
Line 3
Line 4
Switch SW4
Switch SW30
Top View
Side View
ISA edge
retainer
CT bus connector
Location of connectors and switches
Pin 1: Not connected
Pin 2: Earth recall (Europe only)
Pin 3: Ring
Pin 4: Tip
Pin 5: Not connected
Pin 6: Not connected
Voice board backplate
Connection pinouts
The D/41JCT-LS uses RJ-11
connectors
228 REPARTEE FOR WINDOWS INSTALLATION GUIDE
To set the switch settings
1 Set SW30 switches as shown below. Each board setting is based on
its port order in the voice messaging system and the lines con-
necting it to the phone system.
2 Set all of the board SW4 switches to Off hook.
SW30
3
4
1
2
First board
Ports 14
Second board
Ports 58
Third board
Ports 9-12
Fourth board
Ports 13-16
5
Fifth board
Ports 17-20
6
Sixth board
Ports 21-24
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 229
D/4PCI series
voice board
settings
The D/4PCI series, including the D/4PCI-US and D/4PCI-F, are four-
port, PCI network/resource boards. Each board requires a unique ID,
which is set by doing the following procedure. The following illustra-
tions provide the switch locations and pinout details for the D/4PCI
boards and for the D/4PCI-US and D/4PCI-F boards.
O
N
1
Switch SW1
Top View
Side View
Line 2
Line 1
Line 3
Line 4
Switch SW4
Location of connectors and switches on D/4PCI Series
Voice board
backplate
Connection pinouts
The D/4PCI uses four RJ-11
connectors
Pin 1: Not connected
Pin 2: Earth Recall (Euro only)
Pin 3: Ring
Pin 4: Tip
Pin 5: Not connected
Pin 6: Not connected
230 REPARTEE FOR WINDOWS INSTALLATION GUIDE
O
N
1
Switch SW1
Top View
Side View
Line 2
Line 1
Line 3
Line 4
Switch SW4
Location of connectors and switches on the D/4PCIU4S and D/4PCIUF
Connection pinouts
The D/4PCIU4S and D/4PCIUF
use four RJ-11 connectors
Pin 1: Not connected
Pin 2: Not connected
Pin 3: Ring
Pin 4: Tip
Pin 5: Not connected
Pin 6: Not connected
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 231
To set the D/4PCI board switch settings
1 Set switch SW1 as shown below. Each board setting is based on its
port order in the voice messaging system and the lines connect-
ing it to the phone system.
2 Set SW4 to OFF on all boards in the system.
SW1
3
4
1
2
First board
Ports 14
Second board
Ports 58
Third board
Ports 9-12
Fourth board
Ports 13-16
5
Fifth board
Ports 17-20
6
Sixth board
Ports 21-24
232 REPARTEE FOR WINDOWS INSTALLATION GUIDE
D/42JCT-U voice
board settings
The D/42JCT-U series consists of 4-port, PCI network/resource voice
boards. The following illustration provides the connector and switch
locations.
Board ID
display
Top View
Side View
CT bus connector
36-position
mini-D
connector
Jumper P8 ISA edge
retainer
Location of connections
NOTE: The ISA edge retainer must be removed
from the board before installing in some com-
puters, such as the Dell 2500, 2600 and 2800.
Voice board backplate
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 233
D/82JCT-U voice
board settings
The D/82JCT-U series are eight-port, PCI network/resource boards.
The illustration below shows the connector and switch locations.
Board ID
display
Top View
Side View
CT bus connector
36-position
mini-D
connector
Jumper P8 ISA edge
retainer
NOTE: The ISA edge retainer must be removed
from the board before installing in some com-
puters, such as the Dell 2500, 2600 and 2800.
Location of connectors and jumpers
Voice board backplate
234 REPARTEE FOR WINDOWS INSTALLATION GUIDE
D/120JCT-LS voice
board settings
The D/120JCT-LS series are 12-port, PCI network/resource boards.
Each board requires a unique ID, which is set by doing the procedure
below. The illustration on page 235 provides the connector and switch
locations.
NOTE: The ISA edge retainer must be removed from the board before
installing in some computers, such as the Dell 2500, 2600 and 2800.
D/120JCT-LC in combination with D/4PCI boards
If you combine a D/120 board with D/4PCI boards, you need to set the
ID of the boards so that the board with the most ports has the lowest
ID, starting at ID1. For example, if you are combining one D/120 board
with two D/4PCI boards, set SW100 of the D/120 board to 1 and the
SW1 of the D/4PCI boards to 2 and 3.
To set the switch settings
Set SW100 switches as shown below. Each board setting is based
on its port order in the voice messaging system and the lines con-
necting it to the phone system.
SW100
3
4
1
2
First board
Ports 112
Second board
Ports 1324
Third board
Ports 25-36
Fourth board
Ports 37-48
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 235
Pin 6: Earth recall 2
Pin 5: Ring 2
Pin 4: Tip 1
Pin 3: Ring 1
Pin 2: Tip 2
Pin 1: Earth recall 1
Lines 1 and 2
Lines 3 and 4
Lines 5 and 6
Lines 7 and 8
Lines 9 and 10
Lines 11 and 12
Top View
Side View
Board backplate
Connection pinouts
The D/120JCT-LS uses
RJ-25 connectors
ISA edge
retainer
Switch SW100 Switch SW1
Location of connectors and switches
236 REPARTEE FOR WINDOWS INSTALLATION GUIDE
D/240JCT-T1 voice
board settings
The D/240JCT-T1 series are 24-port universal PCI boards. Each board
installed in a system requires a unique ID, which is set by doing the
procedure on this page. The illustrations on the following pages pro-
vide the jumper and switch locations.
NOTES
The ISA edge retainer must be removed from the board before
installing in some computers, such as the Dell 2500, 2600 and
2800.
For systems that include more than one D/240JCT-T1 board, con-
nect a CT bus cable to the boards.
To connect the CT bus cable
1 Place the boards in neighboring slots.
2 Connect the boards together with a CT bus cable. Both ends of the
CT bus cable must be connected to a board.
NOTE: If using an expansion chassis, all boards must be installed
in the same chassis.
Connect D/240JCT-T1 voice boards
together with CT bus cable.
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 237
To set the switch settings
1 Set SW100 switches as shown below. Each board setting is based
on its port order in the voice messaging system.
2 Set SW500 switches to OFF on all of the boards.
SW100 SW100
1
2
3
4
238 REPARTEE FOR WINDOWS INSTALLATION GUIDE
O
N
1
Top View
Side View
CT bus connector
Jumper P8 ISA edge
retainer
Switch SW100
Voice board
backplate
Connection pinouts
The D/240JCT-T1 uses an
RJ-48C connector
LED status
indicators
T1 trunk
interface
Pin 1: Receive ring
Pin 2: Receive tip
Pin 3: Chassis ground
Pin 4: Transmit ring
Pin 5: Transmit tip
Pin 6: Chassis ground
Pin 7: Chassis ground
Pin 8: Chassis ground
Location of connectors and switches
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 239
VFX/41JCT-LS fax
board settings
The VFX/41JCT-LS series are four-port, PCI fax boards. Each board
installed in a system requires a unique ID which is set by doing the
procedure on the following page. The illustration on the following
page provides the connector and switch locations.
NOTES
The ISA edge retainer must be removed from the board before
installing in some computers, such as the Dell 2500, 2600 and
2800.
When using a fax board, set the ID of the fax board(s) to the highest
numbers.
240 REPARTEE FOR WINDOWS INSTALLATION GUIDE
Line 1
Line 2
Line 3
Line 4
Switch SW4
Switch SW30
Top View
Side View
ISA edge
retainer
CT bus connector
Pin 1: Not connected
Pin 2: Earth recall (Europe only)
Pin 3: Ring
Pin 4: Tip
Pin 5: Not connected
Pin 6: Not connected
Fax board backplate
Connection pinouts
The VFX/41JCT-LS uses RJ-11
connectors
Location of connectors and switches
APPENDIX C: HARDWARE SETTINGS AND CONNECTIONS 241
To set the switch settings
You will need to complete additional steps for integrating the voice
messaging system with the Mitel IP phone system. For these addi-
tional steps, see the chapter Mitel 3300 ICP with IP integration in
the Integration Guide.
TIP
If you are not sure which Adapter Settings
tab on the Mitel IP Networks Phone Emu-
lation Settings dialog box is correct, con-
figure only one or two voice mail ports on
one tab, then start the phone emulation
service. If the service does not start on
any of the ports, try adding one or two
voice mail ports on the other Adapter Set-
tings tab, then start the phone emulation
service. If the service starts, add the
remaining voice mail ports.
APPENDIX C: SETTING UP A SERVER FOR A MITEL IP MITAI INTEGRATION 249