Organizational Behaviour

List of Attempted Questions and Answers

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Question Correct Answer Select The Blank Question Correct Answer True/False Question Correct Answer Match The Following Question Hawthorne Experiments Hugo Munsteberg Scientific Management movement Wagner Act True/False Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Match The Following Question Blake and Mouton Fred Fiedler Rensis Likert Tannenbaum and Schmidt Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank

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Match The Following Question Employees who are regular and punctual HR manager comes late frequently Managers do not bother to motivate, guide, develop employees organization Organization help people achieve their own personal objectives Performance results are minimum True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Select The Blank Question Correct Answer Correct Answer Select The Blank Question Correct Answer

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Ideal self Per sonare Physical structuring Traits True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Match The Following Question

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Question Correct Answer Multiple Choice Single Answer Question Correct Answer Match The Following Question Event in the surrounding environment strongly influence. It is interesting to know that the word personality by derivation should mean Monetary rewards, authoritarian leadership style and motivational strategies for performance are ineffective. Personality is a stable set of characteristics and tendencies Personality is the organization of an individuals Match The Following Question A can have strong super ego is A personality becomes disorderly Cattell has extensively worked on traits Id is pressing for satisfaction When too much energy is consumed by ego in mediating between the id and super ego True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Select The Blank Question Correct Answer Multiple Choice Multiple Answer

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Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Match The Following Question Attitude Goal conflict Inter group Procedural conflict Situation True/False Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer Select The Blank Question Correct Answer Correct Answer Select The Blank Question Correct Answer Correct Answer

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Multiple Choice Single Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer True/False Question Correct Answer Match The Following Question Forming stage Norming stage Problem solving teams Self managed teams Virtual team Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Select The Blank Question Correct Answer Select The Blank

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Correct Answer Select The Blank Question Correct Answer True/False Question Correct Answer Match The Following Question Learner-oriented remedy to overcome groupthink Member-oriented remedy to overcome groupthink Organisational remedy to overcome groupthink Process-oriented remedy to overcome groupthink Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer True/False Question Correct Answer Select The Blank Question

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Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer True/False Question Correct Answer Match The Following Question Abraham Maslow Alderfer's theory Porter Lawler model Vroom's theory of motivation Select The Blank Question Correct Answer Select The Blank Question Correct Answer True/False Question Correct Answer Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Single Answer Question

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Organizational Behaviour
List of Attempted Questions and Answers

The research has shown that even the minor or trivial occurrences in life can create stress. True Which theory is mainly concerned with the cognitive processes by which an individual interprets behavior as being caused by certain parts of the relevant environment? Attribution theory Identify the process influence personality development. Socialization process , Identification process The features of the relationship oriented role called gate keeping are : Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks What are the principles of job enlargement? Challenging the employees by increasing the expected production , Adding other tasks to the job , Rotating the assignments A communication media is said to rich when which of the given parameters are satisfied? It facilitates rapid feedback The cost of tensions and worries created by wrong kind of personalities are enormous in terms of. Employee-employer relation. , Supervisor-subordinate relation. , Peers relations. Identify the situations which reflect upward communication. Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys Organizational________is the systematic process by which an organization brings a new employee into its culture. socialization According to Frend the human mind is composed of Preconscious mind , Conscious mind , Unconscious mind

Basic Organizational Behaviour concepts take into consideration Nature of organization , Nature of people Hawthorne studies point out that: The need for recognition and security exert greater impact on productivity than the physical working conditions. Boredom can be avoided by employing people who are slightly lessintelligent Ego reduces tension by performing task of Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes Select the factors which are treated as motivators by Herzberg in his theory of motivation. Achievement , Possibility of growth , Responsibility Organizational objectives can be achieved by Group work , Division of labour , Hierarchy of authority The leadership process is a function which relates only to the leader and other situational variables. False Good match between individual personality and organization is essential because of Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation Music increases productivity through improvement in the employees'morale An atmospheric condition that is critical in a good working environment isair circulation The different types of fatigue are mental , physical , psychological A need once satisfied is a spent force and hence acts as a motivator. False

Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture. symbols Ego controls Decides what instincts will be satisfied. , The gateway of actions , Select the feature of environment Mismatch between personality and organization may lead to Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction Internal integration involves addressing the issue of: Determining rules related to power and status The major contributors to the development of Organizational Behaviour are: Industrial psychology , Scientific management movement , Human relations movement ________ in one form of dominance, in which the followers more or less willingly accept direction and control by another person. Leadership A non-specific response of the body to a situation is known as ________. Stress T.P.M stands for total________management. productivity Autocratic organization model depends on: Power The most superficial level of organizational culture consists of________. symbols Name the groups of core needs identified by Alderfer Existence , Relatedness , Growth It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept? Pygmalion

According to Vroom's expectancy theory of motivation, when an individual desires a particular outcome the value of valence is negative. False An organization engaged in manufacturing of chemicals has a safety committee comprising of shop floor members. It is an indication of a ________ type of organization. Supportive Moral and productivity always bear a direct relationship. False Correct Answer Human relations Psychology and industrial efficiency Wage payment plans Labour movement Rest pauses provide an opportunity to talk and think only about job-related activities False Type A people are those who are mild mannered and take life as it comes. False Multiple Choice Single Response The statement is false and invalid. Correct Answer Managerial grid Contingency Theory of Leadership Four Systems Management Leadership Behaviour Continuum Commanlities and differences suggest in certain respects, every person is like All other people , Some other people , No other person Major determinants of personality Biological , Situation Which are the main personal stressors stated by Yoga? State of helplessness , Jealously , Temptations

When an autocratic leader chooses to give rewards to his employees, then his style becomes ________-autocratic style. Benevolent Identify the categories of life stressors: Life changes , Daily stressors , Life trauma Factors important for creating a favourable work environment are a soothing colour scheme , playing of soft music , adequate illumination It is important for a manager to study the human behaviours within the context of Organization The ________ stressors relate to the personal health and family life of an individual. Personal In Custodial organization model, managerial orientation is: Money Correct Answer Advocated varied meanings of leadership Defined leadership as human factor that binds people together Father of group dynamics Series of pioneering leadership studies The blue print of human behaviour at work is represented by Rules , Regulations , Procedures One of the factors causing decrement in work is ________. fatigue The features of team empowerment are as follows: Potency , Autonomy , Impact How would you analyze the situation where the morale of employees is high but their productivity is low? Improper planning function Human behaviour is simple to understand False

A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________. Interrupter Different kinds of work like heavy and muscular work, or light work, or clerical work yield curves that aredifferent from each other The relationship in which one person influences others to work together willingly on related tasks is known as ________. Leadership Cultural elements and their relationships create a pattern that is identical in all organizations. False Correct Answer Theory X and theory Y Attribution theory Two factor theory of motivation Equity theory Organizational culture exists on different levels which differ in terms of visibility and resistance to change. True Manager's role changed from that of a leader to that of partner in a ________ type of organization. Collegial Managers began to develop a new awakened view of the human aspects of their jobs after: The great depression Eustress is very harmful to the person suffering from it. False According to Frend the human mind is composed of Preconscious mind , Conscious mind , Unconscious mind Organizational objectives can be achieved by Group work , Division of labour , Hierarchy of authority

Ego controls The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied. The four different models of organizational behaviour denote: The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike The ability and willingness of group members to set goals and work towards their accomplishment is known as ________. Group maturity The cost of tensions and worries created by wrong kind of personalities are enormous in terms of. Employee-employer relation. , Supervisor-subordinate relation. , Peers relations. The different types of fatigue are mental , physical , psychological The storming stage relating to development of a team is characterised by which of the following aspects? Emergence of conflicts , Seeking task related guidance from the leader , Deciding the responsibilities of each team member Elimination of boredom is necessary to retain interest in work , to increase efficiency , to stabilize productivity In older days employees were referred to as ________ Hands The features of the relationship oriented role called gate keeping are : Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks We can maintain organizational culture by Recruiting and removal , Role modeling and coaching , Allocating rewards Commanlities and differences suggest in certain respects, every person is like All other people , Some other people , No other person In Supportive organization model at which level the employee needs are met?

Higher-order Leadership is inter-organizational influence exercised towards attainment of a specified goal. False According to the equity theory, how do you define the point when equity occurs? Person's outcomes = Other's outcomes Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation. Effective group , Formal group , Informal group Organizations have division of labour True In a strong organizational culture Goals are aligned , Employees are highly motivated , Performance is outstanding Major determinants of personality Biological , Situation In the discipline Organizational Behaviour the fundamental concept is: Based on the nature of people and organization Face-to-face conversation is often regarded as the richest communication media, because: Handles multiple cues simultaneously Identify the process influence personality development. Socialization process , Identification process It is observed that ________has an adverse impact on executive efficiency in the organizations. Distress work supervisors sometimes argue that most ________ take unauthorized rests when there are no regularly ________ rest periods employees scheduled Factors forming culture of an organization

Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees Fundamental concepts relating to the ________ of human being are ________. nature four A prejudice is defined as an attitude that is emotionally resistant to being changed. True ________ primary levels of ________ are observed in the organization Four conflicts A strong organizational culture does not facilitates goal alignment False A change in the organization requires a ________ change in the individual is ________ corresponding personality Pressure for change are created only outside and not inside the organization. False The ________ rewards and punishments and the culture in the organization provide the frameworks for encouraging or ________ collaboration norms discouraging Correct Answer seven parts semantic decoding informal hierarchy Every manager must study the organizational behaviour discipline. True Many times different types of auditory stimulations are Irritating

Correct Answer Values rules and regulation Employee behaviours Shapes organization culture Affect organization culture Attributes of clan culture The factors which contributed to the rise of human relations movements are Great depression , Rise of trade unionism , Hawthorne experiment Job loading can be done only horizontally. False Motivated employees are highly ________ and ________ oriented Productive Quality Every ________ is interested in avoiding the decrement in ________ manager Output The effect of social norms of country an organizational culture can be seen in Ganesh festival celebration in industries in Maharashtra , Durga Pooja in celebration in the organization in West Bengal , Christmas celebration in a particular organization Resistance to change is one of the baffling problems a manager face today. True The informal groups help in fulfilling needs for Belongings Process oriented remedies for group think are Use subgroups to develop alternative and compare solutions , Compare to other organizations solutions , Hold Second chance meetings Aggressor Tries to achieve importance in group Organisation are ________ technical ________ socio system

Intra group conflicts refer to ________ among some or all groups members which often affect the groups ________ and effectiveness dispute dynamic Leaders use three skills, technical, human and Conceptual Fatigue is the reaction of body to Work What is permanent in our world Change In organizations there is division of Labour Lateral communication between member of the same work group , at the same level , among managers Trait theory Natural leadership , Leaders are born , Leaders are not made Hawthorne western electric company Bared at Chicago , Manufactured equipment for the bell telephone system , 30000 workers Complexity of personality makes managing and working with people extremely challenging. True Some of the ________ that attract ________ lie in the situations and some are within the individual factors attention Communication is not required among group members. False Personal stressors affects an individuals Decision making capacity

Work motivation approaches are classified as Content and process theories Characteristic of group think Collective rationalization , Stereotypical views , Direct pressure Friendship groups Evolves informally , Meet personal security needs , Fullfil esteem and belonging needs Group is Two or more people , Intgeracting with each other , Having common objective The personality problems are the root cause of organizational conflicts. True Illumination should be ________, not too ________ and not too dim. adequate bright Attitudes are influence by Religion , Family , Educational background Vroom theory provides the specific solutions to the motivational problems. False According to Vroom's theory, ________ is the result of multiplication of valence and expectancy. Motivation The least visible and deepest level of organizational culture is: Shared assumptions ________came up with "Scientific Management" and created the interest in the worker and the supervisor. Frederick W. Taylor Which type of motivators are involved in granting additional authority to an employee in his activity? Responsibility and recognition What can you gather from the Illumination experiments? They provided a momentum to the relay room phase of the studies.

The great depression contributed to the rise of: Human relations movement Different styles of leadership can produce different, complex reactions from the same group. True To change organizational culture successfully we need to: Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process ________has stated twelve key casual factors that shape a company's culture. David Drennan Tradition, loyalty, personal commitment, and social influence are attributes of Entrepreneurial Culture. False Correct Answer is a distracter is a result of efficiency is a cause of boredom increases productivity Cultural diversity brings with it concerns like Intra organizational conflicts , Communication difficulties , Intra organizational Turnovers The chief objective of the Bank wiring room study was: To conduct an observational analysis of the work groups. The challenge relating to management of change can be met only with effective leadership. True Effective communication can be seen as the foundation of modern organizations. True The results of bank wiring room study done under the Hawthorne experiments were: Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members

________ communication is useful for flatter organizational structure. Lateral A manager can take corrective action in time if he is able to understand which of the given indicators? Morale What are the categories of stress as stated by Dr.Pestonji? Distress , Eustress , Hypo stress ________ is caused because of the modern life and anxiety to cope with them. Distress Who has given the following definition of Organizational Behaviour, "understanding, predicting and controlling human behaviour at work"? Fred Luthans The first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered. Shock Correct Answer Supportive organization Custodial organization Collegial organization Autocratic organization From the following which is classified as a hygiene factor according to Herzberg's theory of motivation. Salary Colour scheme is ________ to the eyes, thereby affecting productivity. soothing Identify the categories of life stressors: Life changes , Daily stressors , Life trauma The effects of hypo stress are faster than other types and are long lasting in nature. False

Research has found that all communication channels are equal in their capacity to convey information. False The ________ skills relate to a person's knowledge and ability in any organizational functional area. Technical Characteristics of entrepreneurial culture are Taking risks , Dynamism , Creativity Organizational socialization includes Developing competencies , Developing organizational values , Developing social and working relationship When an organism is confronted with a threat, according to the general adaptation theory states, the physiological response will occur in which of the three stages? Alarm reaction , Resistance reaction , State of exhaustion Valence refers to the degree of favourableness or unfavourableness towards object. True Correct Answer Respond Expression Behaviour Judgment Hearing and seeing do not influence perception False Theory of unconscious behaviour Sigmund Freud Insecurity makes a man Under-productive Job enlargement means adding other task to the job. True Our perceptions are

different Participative management style facilitate implementing change in organization. True Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person True The Laiseez Faire leadership climate produces the greatest number of aggressive acts from the group True Conceptual skill is the ability to work effectively with people and to build teamwork False As the Supervisory level the requirement of technical skills is the highest True Participative leaders decentralize authority True Giving a person an opportunity to talk an air his grievances had a positive impact on his Morale Correct Answer Print of human behaviour at work Between people structure an technology Human elements in the organization By an individual or a small group of individual Hierarchy of authority ________ affects ________ in organization and other social settings in several important ways Self-esteem behaviour ________ changes may be roughly classified into ________ and incongruent changes Attitude congruent

Intra personal ________ is the result of ________ needs conflict unsatisfied Human ________ is ________ behaviour rational Organizational behavior is the ________ and ________ of knowledge study application High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture. risk dynamism Organizational ________ is the ________ process by which an organization brings a new employee into its culture socialization systematic When our ________ is ________ we are very likely to resist vigorously, any attempt to change our attitude. self-esteem threatened A worker with a ________ attitude towards his ________ is much less likely to slacken pace on the job favourable supervisor Potency Capable of being effective Self - managed teams Perform a variety of managerial tasks Task oriented roles include Seeking information or opinions The informal communication network is called

Grapevine Formal communication is from top to bottom ________ can be classified as formal group and ________ group . group informal The most tried and effective downward communication is to communicate orally and then follow up in writing Rewards Motivate employees , Encourages , Feel honoured Productivity declines because of Fatigue , Boredom , Monotony People with strong feeling of boredom Dislike routine activity , Prefer leisure activities , Show lack of satisfaction Organizations are said to be a Group of people , Having some common goal or objective , Utilize resources for attaining goal Benevolent - Authoritative leader Trust's his subordinates , Has confidence in subordinates , Uses formal communication Steps to be taken for introducing change in the organization. Recognise the forces demanding change , Recognise the need for the change , Finding loopholes. Changing task includes Job enrichment , Job specification , Job redefinition Organizational socialization includes Developing competencies , Developing organizational values , Developing social and working relationship Individual personality traits that serve as hurdle in communication low adjustments , low sociability , low agreeableness

Love your body means Have a regular medical checkup , Do exercise regularly , Don't touch tobacco General adaptation syndrome Alarm reaction , Resistance reaction , State of exhaustion Stage of resistance Maximum adaptation , Alarm reaction disappears , Resistance increases Situation where individual differences are unimportant Earthquake , Drought , Flood The super ego acts as a censor on the individual. True Values and attitudes are acquired and learned from experience with people and objects. True Some of the attitudes are developed through imitation. True Organizational commitment by employees does not lead to loyalty. False Perception is It is a Process Needs are the result of imbalance Physical surrounding affects Production Conflict the result of In compatible goals There are five primary levels of conflicts. False If organizations interests suffer, it does not impact employees interest False

Correct Answer To be rewarded by organization in order to encourage desired behavior He is reluctant to talk on time management In custodial model of organization At the same time people help organizations achieve its objectives In autocratic model of organization Change takes place in all part of organization. True Human beings are Susceptible to stress Stress is non specific response of the body to Stimulations Ego i.e attachment to self temptations envy or hate, or the ,main organizational stressors False Extra organizational activities influence human behaviour act Work Free rein leaders avoid power and Responsibility The authoritarian leader encourages group discussion and decision- making False Organization shows Hierarchy of authority Perhaps the most ________ factor that contributes to ________ is the physical stature of an individual outstanding personality Organizations are the grand strategies created to bring ________ to a concerted effort for the achievement of certain ________ . order

objectives Manager is not the ________ but a leader in ________ model of organization. boss supportive ________ can be high in spite of morale being low because of ________ systems and controls imposed by management Productivity rigid ________ means the ________ of employees and group towards their work environment Morale attitude Procedures and policies provide foundation for developing A good work culture in the organization Organizational ________ is still a relatively new,________ and little understood management concept culture controversial Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn. effective culture Pressure for ________ are created both outside and ________ the organization change inside Management of ________ is incomple without proper ________ change follow up. Effective group has Shared goals Organizational communication is of different types and forms

A purpose, expressed as a message to be conveyed, passes between a source ( the sender ) and a receiver True Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understand The human factor , Recognize the employee attitude , Workers social situation on the job Secondary motives Power , Affiliation , Achievement The hygiene factors are like Technical supervision , Salary , Personal life Consultative leader Shows confidence in subordinates , Retain control in his hands , Retain decision making in his hands Theories of leadership Trait theory , Fiedlers theory , Life cycle theory Kurt lewin suggested three phase process for change in people Unfreezing , Changing , Refreezing Constantly changing external environment forces an organization to address Mission , Long term goals , strategy Cultural diversity brings with it Intra organizational conflicts , Communication difficulties , turnovers Improving communication at the individual level include sending , choosing channels , receiving Working requires greater ________ and interaction ________ workers co-ordination among Sources of organizational commitment are varying from person to person. True Correct Answer Frend

Roger to sound through Sheldon All port Size of the stimulus attracts attention True What is play to some people May be work to others Unexpected noises are welcomed by people. False Resources are limited but we need than at the same time and in Maximum quantity People having competing style assume that conflict resolution means One person wins and the other person loses Compromising style is likely to be appropriate when Something gained is better then nothing at all Attitudes vary but what motivates us is same False There are six varieties of conflicts. False With the changes in the life style stressors have Multiplied and diversified Participative leader trusts abilities of His subordinates Organizational Behaviour studies help in understanding the importance of Human elements in the organization Technical skill is the ability to think in terms of models, frameworks and broad relationships such as long range plans False Correct Answer

Vocation interest Scientific management Output Human illness Industrial psychology Personality is the dynamic organization mith I the individual of those psychophysical systems that ________ his unique ________ to his environment determine adjustment High ________ among group members result in high group ________ affiliation cohesiveness Vroom ________ model fall under ________ theory expantancy Process When ________ is high but ________ so low slowly people distance themselves from the organization morale productivity Morale refers to the condition of a group where there are ________ and fixed group ________ that are felt to be important and integrated with individual goals clear goals Culture of an organization is also affected by National culture One of the ________ ways in which the ________ maintains its culture is though recruitment.. fundamental organization ________ , ________ and beliefs forms work culture of an organization. Goals values

work curve shows ________ from day to day for the same ________ and also variations among workers Variations worker Group dynamics is affected by Group think and maturity Most individuals belong to Various types of groups Storming stage Tension between group members and leader Virtual teams work within information technology False Forming is a first developmental stage of team. True Grapevine is largely formed and driven by self-interest of the members in the Group True Try to see other person as he or she really is True Scientific management movement Frederick W. Taylor , Supervisory training , Financial incentives OB studies three determinants of behavior, they are Individual , Groups , Organization structure Power motive Personal competence , Desire to control others , Direct others behaviour Concept of economic man assumes Human behaviour can be directed , Maximize economic gains , Minimize economic losses Work is Use of persons physiological processes. , Use of persons mental processes. , .Attainment of some goal.

Music Effects on attitude , Improves morale , Increases production Market changes with respect to change include Rapidly changing needs and desires of consumer. , Competition for new products. , New desires of consumer. Steps to be taken for introducing change in the organization. Recognise the forces demanding change , Recognise the need for the change , Finding loopholes. General adaptation syndrome Alarm reaction , Resistance reaction , State of exhaustion A manager attempting to ________ an individual employees ________ should keep in mind that the attitude change depend upon methods of communication change attitude Attitude is Tendency to react positively , Tendency to react negatively , Tendency to react in a certain way Attitudes influence by Religion , Family , Educational background Sources of organizational commitments are Opportunities for advancement , Working condition , Relationships at work place By derivation personality mean An individual only appears to be All the unique traits and patterns of adjustment of the individual is known as Personality I refers to the personal self and me refers to the social self in the theory of Roger Term LOC in the study of personality stand for Locus of control

Attitudes are determined by A whole set of favourable and unfavourable influence to the object Ego is largely practical and works in an nonexecutive capacity. False It is not important to understand differences in personality at work settings. False Correct Answer Human behaviour is like an ice berg To satisfy needs and drives In conflict with self Needs, drives and goals Felt needs Low expectations lead to low performance. True The definition of work is very General Correct Answer Rest pauses Boredom Working environment Curve Performance Work curve is the presentation of performance against time spent at work. False Some organizations are so designed that they welcome innovations. False Human has tendency to maintain Equilibrium The Key to deal with hyperstress his in good planning True The authoritarian leader Very directive

Blake and Mouton created Managerial grid It is important for a manager to study the human behaviours within the context of an Organization Perceptual ________ is utmost ________ in understanding human behaviour Process Significant Financial crash occurred in the year 1930. False Industrial ________ focuses it attention on the ________ of tests for the recruitment of employees. psychology development When ever a certain behaviour is to ________ give ________ encouraged rewards Long ________ of a given need results in ________ for that need deprivation fixation Morale refers to the condition of a group where there is ________ in the attainment of predetermined ________ confidence goals Providing support for employees and ________ who have ideas for a better ________ and are willing to act on those ideas. teams culture Rest provides the opportunity to ________ from ________ recover fatigue Some ________ structure have inbuilt ________ for resistance to change

organisational mechanism It is always desivable that the manager takes people in ________ before the ________ is set up. confidence change Morale can be measured by morale survey True Performing stage Relationships are stabilized Communication is the life blood of the organizational True The multination which come on the Indian scene enjoy superior resources in terms of Money , Technology , Market network Primary motives are Basic , Physically based , unlearned Primary needs are Connected wit survival , Finite , Recurrent Colours Determine work efficiency , Indirectly affects productivity , Soothens the eye The selection of a particular style is dependent upon Manager himself , His operating group , The situation Participative leader Asks for suggestions , Uses suggestions , Takes decision by himself Upward communication is used to provide feedback to higher-ups , inform them of progress , relay current problems face to face communication scores the highest on the media richeness because of verbal feedback , nonverbal feedback , adds the personal touch

Personal stressors relate to Personal health , Family life , Decision making capacity State the factors that are necessary to gain an understanding of the team dynamics and effectiveness. Goals of the team , Team size , Diversity within the team Being friendly and responsive to others refers to the ________ role related to relationship management. Encouraging ________ are the rules of pattern and behaviour that are expected from all team members. Norms Identify the situations which reflect upward communication. Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys The formation of specific goals, feedback on progress towards the goals and reinforcement of desired behavior all stimulate ________. Motivation The informal system of communication network system in an organization is known as ________. Grapevine According to Larking, the upward communication will be effective only if the top managers communicated directly with the staff members. False Which are the main personal stressors stated by Yoga? State of helplessness , Jealously , Temptations Sleep disturbance, bowel irritation and back ache are some of the ________ symptoms of stress. Psychosomatic According to Likert, few variables characterize the leadership style. Select these variables. Casual , Intervening , End-result Usually, the subordinates prefer the democratic leader.

True In Bank wiring room studies were carried out by: an observer and an interviewer F. W. Taylor published a book titled "Psychology and Industrial Efficiency" False Basic Organizational Behaviour concepts take into consideration Nature of people , Nature of technology , Nature of organization In which organization models, managers did not bother to create an atmosphere which was conducive to the development of the employees? Autocratic , Custodial Frequent absenteeism of manager who talks about punctuality to his subordinate is a way of ________ behaviour. Autocratic Better job performance results can be achieved in autocratic type of organization. False Features of Theory Y are: Work is as natural as play , Humanistic and supportive approach , People have the required potential The ________ needs have a tendency of recurrence. Physiological As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire for personal development. Growth As a theory of motivation, what is the comment of Maslow on needs? Needs can be structured in a hierarchy From the given information identify the morale indicator. Exit interviews Morale represents the integration of an individual with the team and ignores the organization itself. False

Resistance to Cultural Change is directly depends on: Magnitude of change , Strength of the prevailing culture High competitiveness and profit orientation is a characteristic of which type of organizational culture? Market The philosophy that guides an organization's policies towards its employees and customers is an important part of Organizational culture The process by which a new employee is inducted into its culture is known as Organizational socialization Organization culture and performance is directly related. True Scientific management movement sought to improve productivity by: Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans Mismatch between personality and organization may lead to Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction Personality is the organization of An individuals personal pattern of tendencies. Individuals develop certain attitudes from family members. True Organizational need to seek evidence of a learning goal orientation when selecting employees for their sales force. True What is to be attended in the confronting situation depend upon. Learning and motivation of a perceiving person. The status of the person perceived will not greatly influence others perception of the person False Affiliation motives

Acceptance by others Intra personal conflict Approach Approach conflict Intra group conflict Between groups Correct Answer Committed to peaceful means of resolving their dispute. Unassertive and uncooperative behaviour Partial satisfaction for each party At an intermediate level of cooperativeness To stay away from conflict Correct Answer Disagreement Goals Between individuals Among members Within an individuals Compliance occurs when individuals are forced. True Organizational culture exists on certain level which differ in terms of visibility and resistance to change. False Target mindedness and the eleventh hour rush or continous overwork cause hyper stress True Most of the organizational failures can be attributed to in effective Leadership The environment in which an organization operates is full of Change agent Another important work ________ that has bearing on ________ behaviour is commitment to the organization attitude organizational

While there can be a definite ________ of input to ________ when it comes to other inanimate factors of production in case of human beings there cannot be any such fixed ratio. ratio output ________ groups operating within the ________ settings exert strong social controls over the work habits and performance of the individual workers. informal work Sigmund ________ shaped the theory of ________ behaviour Freud unconscious ________ is a ________ need Sleep Physiological In this type of culture, members share a sense of pride in membership, it is known as Clan In managing cultural diversity organization needs to have Non bureaucratic structure Organizational culture has the ________ to enhance organizational ________ , individual satisfaction. potential effectiveness The organization culture must ________ an expectation of high ________ from every one. create performance In order to change it is not ________ to sense that the current ________ is inadequate. enough behaviour Self managed teams

Perform a variety of managerial tasks Management cannot eliminate rumours but they can minimize the negative consequences True Bright flashs of light Tire the eyes fast , Affects productivity , Not required for all workers Types of teams Functional teams , Problem solving teams , Self managed teams Group think leads to Defective decision making , Failures to reappraise alternatives , Failure to work out contingency plans Democratic leader Trusts subordinates , Open to all , Formal / informal communication Contingency theory Leader member relation , Degree of task structure , Leaders position Communication can be vertical , horizontal , diagonal Indirect hurdles in communication are noise , semantics and language , emotions Types of communication formal/informal , vertical/horizontal/diagonal , internally versus externally directed Knowledge and ________ are more critical to an organizations ________ advantage. innovation competitive To be efficient every manager must try to Understand human behaviour , Predict human behaviour , Control human behaviour

Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand? Negativist Ego reduces tension by performing task of Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes Which theory assumes that the manager's role is to coerce and control employees? Theory X In the countershock phase, the defensive mechanism becomes passive. False Select the relevant parts of the communication process. Encoding , Receiver , Decoding Features of Maslow's need hierarchy theory are: Theory of human motives , Classifies basic human needs in a hierarchy , Theory of human motivation Negative style of leadership involves lesser human costs as compared to the other styles. False Friends and colleagues are unable to correctly detect whether an individual is under stress. False Good match between individual personality and organization is essential because of Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation The two dimensions of leadership which emerged from the Leader Behavior Description Questionnaire were 'consideration' and '________'. Initiating structure Sources of personality difference related to two important factors. These are Heredity , Family

In a market culture, the relationship between an individual and the organization is________. contractual Multiple Choice Single Response Leader Taking a 'straw vote', i.e.asking if the group is nearing a decision reflects the ________ role. Consensus testing In the forming stage the team members set the rules by which the team should operate. False The special meaning assigned to words is called ________. Semantics The objective of Mass Interviewing Program was: To explore information that could be used to improve supervisory training. Identify the steps involved in achieving improvement in communication within the organization. Simple messages , Use of multiple channels , Promoting inter-group communication Correct Answer Human relations Scientific management Industrial accidents Industrial psychology Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication? Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy The concepts dealing with the nature of individual are: Whole person , Motivation , Human dignity In Organizational Behaviour, 'caused behaviour' means By his own behaviour, a manager can affect how an employee behaves.

Over million of years, with change in the lifestyle, the body chemistry has also changed. False Those factors which are capable to inhibit performance by their absence but any addition in them does not increase efficiency, are known as ________ factors. Hygiene Name the groups of core needs identified by Alderfer Existence , Relatedness , Growth As per the fundamental concepts of Organizationl Behaviour ________ states that every person in an organization should be respected. Human dignity Hawthorn plant was situated at the Proctor & Gamble Company. False Alderfer's ERG needs model is very rigid in nature. False The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network. money Employees and organization can prosper if they help each other. True The purpose should be expressed only after the communication process is completed. False "The difference between organizational behaviour and human relations is that of between a pathologist and a physician." Who said this? Keith Davis What is the other name for vertical job loading? Job enrichment It can be inferred from Hawthorne studies that in determining productivity a vital role was played by: Quality of supervision

The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as : Storming Productivity can be high inspite of morale being low because of the rigid management control system. True According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is ________. Business leaders The medium through which the message travels is known as ________. Channel Select the needs which are discussed by the need hierarch theory. Physiological needs , Security needs , Self realization needs The major contributors to the development of Organizational Behaviour are: Industrial psychology , Scientific management movement , Human relations movement Select the organizational stressors which are intrinsic to the job. Boredom , Time pressures and deadlines , Exorbitant work demands The hypo stress is often experienced by ________ people. Retired The discipline of Organizational________tries to synchronize internal organizational environment with external social environment. Behaviour All parts of the organizational system are independent. False The Porter-Lawler model states that effort necessarily leads to performance and satisfaction. False The ________ job loading is also known as job enlargement. Horizontal

Promotion is recognition of one's capabilities to shoulder higher responsibilities. True Organisations are defined as group of people, who come together to achieve uncommon objectives. False Multiple Choice Single Response Authoritarian The factors which make the job itself a tool of motivation are known as: Satisfiers It is said that the technical skill plays a major part in the leadership behaviour. False State the needs as stated by Abraham Maslow in his theory. Domination , Gratification , Activation Multiple Choice Single Response Autocratic The more successful the organization is, the less effective is its internal communication. False At the organizational level, employees' stress may have negative effect on morale and job satisfaction. True Contribution of Walter Dill Scot towards industrial psychology is: He showed how psychology can be applied to advertising and selling. In organizational context, employees have attitudes related to Prestige of department , Job security Organizational Behaviour studies human behavior as well as group________. dynamics What sort of communication is considered to be more effective in modern organization? On-going , Informal , Dynamic

The team whose members collaborate through use of various information technologies is known as ________ team. Virtual With regard to the 'Nature of Organizations' the key assumption is: The social systems are formed on the basis of mutual interests. According to the Vroom's theory, what will be the value of expectancy when an event is bound to occur? One The models of Organizational Behaviour are: Autocratic , Custodial , Supportive Which of the following situation is expected to last in the long run? Low productivity, high morale Correct Answer Disturbance in telephone line Impact of supervisor's power on his satisfaction Low intellectual capacity of an employee Employee-based reasons for failure of upward communication The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement. True Career development of employees facilitates development of whole person concept. True Organization with a strong culture has Practices that include employee participation Any change occurring in our life is a reason to get stressed. True Individual initiative, flexibility and freedom are encouraged in________culture. entrepreneurial Job ________ is an individual phenomenon. Satisfaction

Factors important for creating a favourable work environment are playing of soft music , adequate illumination , a soothing colour scheme The style of the manager with a 1,1 combination on the managerial grid is sometimes called ________ style. Impoverished Parity of wages' was advocated by: Frederick W Taylor An aroused attitude consist of Affective reaction , Cognition , Action tendency Modern psychology personality mean The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment. Differences in cultural contexts may pose a hurdle to ________ communication in organizations. Interpersonal Work attitudes can be reflected in an organization through Challenge of job , Job satisfaction , Organizational commitment The levels at which studies of Organizational Behaviour have been carried out rotate to Individual , Small group , Inter-group Behavioural scientists are focusing their attention on Organizational adaptability , Relationship of organizational structure to human behaviour , Decision making Identify which of the given theories pertain to the category of content theories. Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory Norms are often more liberally defined. False The men on the shop floor are less vulnerable to stress as compared the members of the board of directors. False

Once the team reaches the performing stage, the team members become familiar with each other. False Rest periods are important because they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity External adaptation and survival involves addressing the issue of: Mission and strategy The passage of which act made the organized labour movement have an impact on management in America? Wagner Act in 1935 The attributes such as pulling together related ideas and offering a decision for the group to accept or reject, are related to which of the given task oriented roles? Summarizing The process theories in general lack explanatory power over the complexities of work motivation. False Work capacity of an organism is reduced due to the fact that work causes waste products toaccumulate Illumination Experiment is a part of Hawthorne experiments. True Correct Answer Provide security and satisfaction to his subordinates Avoid power and responsibility Act domineering and superior with their subordinates Exercise control mostly by using forces within the group The leader who fails to guide, motivate and develop his subordinates is said to be practicing ________ leadership style. Free Rein Hawthorne studies provided the foundation for the expansion of Industrial Psychology to the: Study of motivation and morale

The work motivation approaches can be broadly classified as content and ________ theories. Process Indicate the developmental stages that the teams are required to go through. Forming , Storming , Norming Culture of an organization can be affected by Inadequate criteria of measuring employee performance Stress is an adaptive response to external situation that results in physical, psychological and or behavioral deviations. True Decrease in productivity and increase in interpersonal conflicts are some of the ________ symptoms of stress. Behavioral The people who cre________te unnecessary stress for themselves pertain to type A category. A ________ indicates the happiness of the employees with the organizational environment. Morale Morale can be quantified False An individual can cope with stress through ________. Regular exercise Stress affects different people but in the same manner. False If the human element is handled properly by the manager he can make two plus equal to five. True Human skill is the ability to work effectively with people and to build teamwork. True

State the various functions of communication. Control , Motivation , Information In the "non-directive" interviewing method the interviewer is supposed to Take a role of confidant Cross-functional teams are often less effective in situations that require adaptabilityand speed. False Identify the task oriented roles. Initiating , Summarizing , Seeking information The communication between managers and workers located in different functional divisions is known as ________ communication. Diagonal Media richness refers to the media's capacity to carry multiple cues and provide rapid feedback. True Impersonal written media such as formal reports and bulletins rate as richest communication media. False Jyoti is working for the last 5 years with SOS Bros. She is the area sales manager. In spite of a hectic lifestyle Jyoti bears a pleasant temperament. She is not a stress prone individual. Type B If the stress persists, or the defensive reaction proves ineffective, the organism develops itself for the fight mechanism. False Conceptual skill is the distinguishing feature of job performance at the operating level. False ________groups operating within the work settings exert strong social controls over the work habits and performance of the individual workers. Informal In Collegial organization model employee psychological result is:

Self-discipline Organization's using ________ model are very successful in the era of globalisation. Supportive The esteem needs manifest itself in which of the following forms. Need for status , Need for power , Need for recognition The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs. Security State the drawback of Vroom's theory. Does not provide specific solution to the motivational problems A highly successful scientist may fall in the category of the demotivated people. False In which type of corporate culture, do the members have a strong sense of identification and recognize the interdependence? Clan Organizational Socialization is A systematic process by which new employees are brought into organizational culture Intelligence and boredom have a positive and directco-relationship Fundamental force motivating the human organism is Self actualization The ________ teams are concerned with rotating tasks and assignments amongst its members. Self-managed The self-managed teams usually consist of employees whose work is related to manufacturing an entire product. True The concept of organizational stress was first evolved in the classic work of ________.

Kahn et al Sidha Samadhi Yog is one of the modern therapies of ________. Meditation The ________ studies were the first to emphasize the importance of task and human dimensions in assessing leadership. Ohio State Fred Luthans is known as the father of "Scientific Management". False Which of the given factors are also known as dissatisfiers? Hygiene factors While physiological need have a reference to the future, the safety needs take care of the present. False According to Herzberg's factor, hygiene factor for one employee is the hygiene factor for all the employees within the organization. False Organizational________represents a complex pattern of beliefs, expectations, ideas, values and attitudes shared by the members of the organization. culture An important factor in implementing rest pauses lies in itsplacement The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates. Participative Identify the process influence personality development. Identification process , Socialization process So as to cope with stress effectively, it is necessary to have a health body. True Productivity is increased ________ with the help of music. indirectly

At the norming stage, the team is involved in defining goals. False Repetitive jobs appear to be leastinteresting Correct Answer The way people behave at any particular time. What an individual only appears to be not what he really is. When applied to intelligent, independent, confident worker. That determine those commanlities and differences in the psychological behaviour of people Personal pattern of tendencies. Correct Answer Likely to be in constant and pronounced battle with the id. When either the id or super ego is active. In various work settings employing a number of psychological measures The ego is trying to delay it. An individual personal development is adversely affected.

There exist some organizational stressors which relate to its structure and climate. True The ability to think in terms of models, frameworks, and broad relationships is known as ________ skill. Conceptual Multiple Choice Single Response Free Rein At the supervisory level the requirement of conceptual skill is the highest. False Industrial psychology focuses its attention on the development of tests for the________of employees. recruitment

The factors which contributed to the rise of human relations movements are The great depression , The rise of trade unionism , Hawthorne experiments Frederick W. Taylor developed Wage payment plans , Internal parity of wages , External parity of wages , Non-financial incentives Morale indicates a group phenomenon. True The higher the number of the petty grievances, the higher is the morale. False Handling of crises by managers and employees reveals an organizational culture. True A person of lower than normal intelligence is less bored by ________ work. repetitive Music has a direct effect on productivity. False Feeling of insecurity usually makes a man under-productive. True OB is mainly concerned with the study of human behavior at work. True Maximum adaptation occurs during the stage of resistance. True The blue print of human behaviour at work is represented by Procedures , Rules , Regulations A ________ person has a cause and an ideology to fight for achieving the set goal. Self-actualized Repetitive tasks give rise to the same degree of boredom in all persons. False Basic Organizational Behaviour concepts take into consideration

Nature of people , Nature of organization A manager can be effective by just having a sound knowledge of his area of work False During which phase it is seen that the adaptation energy is exhausted and the resistance level begins to decline in an irreversible manner? State of exhaustion What are the principles of job enlargement? Rotating the assignments , Challenging the employees by increasing the expected production , Adding other tasks to the job The ________ motivator includes introducing new and more difficult tasks to an employee, who will be doing them for the first time. Growth and learning Fiedler has described situational favorableness in terms of three empirically derived dimensions, viz: The leader member relationship , The degree of task structure , The leader's positional power The communication process can be improved by ________. Reducing status barriers Benevolent - Authoritative leader Trusts his subordinates , Has confidence in subordinates , Uses formal communication Attitude always remains inside a person. True Every manager is intimately concerned with the issue if the attitude can be changed. True An individuals own social and personality features does not cause a divergence False Human behaviour is based on instincts William James

Vroom theory has taken into consideration the individual differences based on individual perceptions. False A self actualization person is task oriented and is not taken in by the personal criticism or prise. True Rewards for behaviour in support of change help in overcoming resistance for change. True There are three broad categories of stresses Organization stressor Role ambiguity ,role conflict , role overload etc. are some organizational stressors relating to the role in the organization True Hawthorne studies points out the need for Recognition The ________ of stimuli implies that the more intense the ________ audio or visual, the more is the likelihood it will be perceived intensity stimulus Although understanding differences in ________ is important, behaviour always involves, an ________ of the person and the situation personality interaction ________ attitude is also a ________ of the trust in the communicator by the employees Changing function The study of OB investigate the ________ that individuals, ________ and structure have on behaviour. impact groups Morale essentially is ________ to ________ satisfaction

related job Organizational culture is a pattern of ________ and ________ shared by the members of organization beliefs expectations Procedural conflict occurs when individuals follow sance process to achieve an objective. False An organization that values formality, ________, standard operating procedures and ________ co ordination has a buearacratic culture rules hierarchical ________ is a natural ________ among people Conflict disagreement Avoiding refers to ________ and uncooperative behaviours. It is a ________ approach unassertive lose lose Friendship groups are Evolved informally Team is a small number of Employer with complementary competencies Norming stage of team building is Setting rules by which the team will operate Norming stage Norms are established Effective communication is the foundation of modern organization In the ________ stage harmony develops and norms are ________ . Norming

established Correct Answer highest media richness people are afraid to speak their mind employees ideas get transmitted upward among people between hierarchical positions An idea, no matter how great, is useless until it is transmitted and understood by others True Effective communication cannot be seen as the foundation o modern organisations. False Perception is used in Selection of candidate for employment , Performance Appraisal Situation where individual differences are unimportant are Earthquake , Drought , Flood Physiological needs are Basic Needs , Physical needs , Bodily needs Atmospheric conditions that affect working environment are Temperature , Humidity , Air circulation Task oriented roles of team include Seeking information or opinions , Giving information or opinions , Clarifying and elaborating The two dimensional approach of Ohio state studies lessened the gab between The strict task orientation , The scientific management movement , The human relations emphases To form healthy working relationship culture organization needs to look into Organization structure , Performance , reward system Written communication is a Non-Direct Communication

The most effective way of communication Written It can be used as legal record which may be used in the court of law Written communication It is important to study personality because it helps To understand, predict and control behaviour in the organization. Super ego is the moralistic segment of the human personality. True There is no relationship between five personality factors and job performance. False Perception is a Process By which individuals organize and interpret meaning of environment Positive situation combined with negative one Approach - Avoidance There is no connection between morale, attitude & productivity. False Boredom can be reduced but at a great loss in efficiency. True These days stress is Ubiquitous Problems shoud be diagnosed accurately for the change process. True Stress is an Adaptive response Correct Answer Heavily oriented towards production Some involvement of subordinates in decision making Complete trust and confidence Amount of freedom available to subordinates Success and failure

Edward K Strong Jr. branched industrial psychology into guidance on Vocational interest Negative leaders display authority in the false belief that it frightens everyone into productivity True ________ factor that influences ________ is the role of the brain of an individual Biological personality ________ is of much importance for all the ________ to get their work done Motivation manager There can not be a standard ________ for understanding and solving ________ problems. solution behavioral To live longer organization need To adapt change Strong culture organization follow the Rewarding its employees for better performance Attempting to ________ the ________ is t create a more effective organization. change culture Correct Answer ERG theory Theory X & Y Intrinsic desire Motivators M = (V * E ) Collaborating style is the ________ approach to interpersonal conflict handling. Person using this style desires to ________ joint results win win minimize

People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change. technological resist Group members should have a Common objective Groups are ________ part of any organization and have an ________ on organization behaviour. integral impact The most tried and effective downward communication is to communicate orally and then follow up in writing In the norming stage team members set the rules by which the team will operate. True The message is encoded and is passed by way of some medium (channel) to the receiver, who retranslates (decodes ) the message initiated by the sender True Basic OB concepts take into consideration Nature of people , Nature of organization Needs are Ubiquitous , Dominate behaviour , Recurrent Groups Intergral part of any organization , Influence individuals , Have a impact on organization behaviour Styles of leadership Autocratic , Democratic , Free rein Any organizational culture takes place when members shares knowledge and develop ways of coping with issues of Internal integration , Setting specific targets to achieve , External adaptation External attention Factors are The factors that are within the situation

Regression Superior throwing file in anger Conflict management helps to understand Nature and origin of conflict Conflict is a Natural disagreement Correct Answer Positive or negative Incompatible expected Between groups Union management Favourable or unfavourable There is no scope for dilemmas in intra personal conflicts. False Supportive Organization Believes that employees have the skill and the will to contribute to the organizational efforts Organization is a social system where the value system ,customs etc. conform to those of the society at large A strange culture is better able to learn from its past. True The use of tobacco with alcohol is good for health False Free Rein leaders avoid power and responsibility True An option is an expression of an ________ judgment regarding a ________ topic evaluative specific Hygiene factors are ________ for ________ necessary Performance

To over come the problem of resistance manager need to Motivate concerned employees An organization that ________ formality, rules, and ________ coordination has a bureaucrat culture. values hierarchical ________ attitude is also a ________ of the trust in the communicator by the employees. Changing function Work curve can be ________ by using measures of ________ and time Plotted Production Fatigue can be defined as the ________ of the ________ as a result of continuous physical activity tiredness body Physical surrounding like ________, colour, ________ affects production noise temperature Accommodation may represents an ________ act, a long term strategy to encourage ________ by others or a submission to the wishes of others unselfish co-operation success of the organization depends on the pattern of communication Informal communication controls behaviour For many organizations their work group is a primary source for social interaction Correct Answer until similarity is proven

with less noise and distortion if one failed other can be used put yourself in the recipients shoes keep it short and simple Adjourning is the termination of work behaviour True For many employees, their work group is a primary source for social interaction True Sources of personality difference related to important factors like Heredity , Culture , Family Human beings consciously tries to avoid Pain , Discomfort , Sorrow According to modern psychologists human behaviour is unconscious , sparked by a motion , to satisfy needs Hedonism means Humans are rational , Human behavior is deliberate , Human consciously avoid pain Disadvantage of autocratic leadership Frustration develops , Dissatisfaction develops , Conflict develops Internal forces that cause change in the organizations are related to Methods and procedures. , Work standards. , None of above. . receivers assess can be understood by practicing empathy with receiver , encourage questions , feedback , watch for signs of information overload Alarm reaction Initial , Shock phase , Resistance is lowered Perceptual selection is based on Attention and Set Assessment of an employees performance depends on the perception of the person who evaluates True

Rationalization Pseudo justification Aggression has nothing to do with emotional transference. False Safety needs are taken (looked) as Future needs Solitary confinement is known to rupture the human Psyche Theory Y people are very lazy. False Accomplishment of goal is influenced by an individuals ability and role perception. True Collegial Organization Provides managers role like partner and not leader In alarm stage the resistance is Lowered An atmosphere of objectivity and mutual trust can help reduce Distress Discouraging undesirable behaviour will enhance value to organizational culture. True The leadership process is a function of the leader , the follower and other situational variables True Democratic leaders take full authority and assume full responsibility False Illumination experiments study the effect of changed Illumination at work

Perception involves five sub-processes, they are ________ registration, ________ , feedback and consequences stimulas interpretation Correct Answer Labour Achievement Experiments Relationship Behaviour The multinationals which come on the Indian scene enjoyed superior ________ in terms of money ________ as well as market network. resources technology Frederick W. ________ came up with Scientific Management, created the interest in the ________ and the supervisor. Taylor worker Reward & Punishment theory is same as ________ and ________ theory carrot stick Relationship between ________ and ________ need not always be direct morale productivity Competing style refers to ________ and uncooperative behaviours and represents a ________ approach to inter personal conflict assertive win lose Many ________ changes bombard the modern organization and make change ________. external inevitable Planning is perhaps the most ________ phase in ________ of change. crucial management

Minimum number of essentials to form group is Two Several types of communication media are available for transmitting and receiving messages Upward communication is more prevalent than downward communication False Correct Answer Initial stage Norms established Cost problems Task rotation Information technology Frederick W Taylor developed Wage payment plans , Internal parity of wages , External parity of wages Internal Set factors are Motivation and interest , Learning Mismatch between personality and organization may lead to Low morale and job satisfaction , Confusion and chaos , Loss of interest by members in organization Defence Mechanism Fantasy , Rationalization , Aggression To identify problems for management change manager needs to ask What is problem , How to solve the problem , When to solve the problem Fight or flight mechanism Raised pulse , Rapid breathing , Dilated pupils Stress results in Physical deviations , Psychological deviations , Behavioural deviations Herzberg's two factory model is useful as an explanation for job ________. Satisfaction

At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members. Norming Fundamental concepts of Organizational Behaviour revolve around: The nature of human beings Whatever an individual does, there is always some sort and some amount of stress on him. True The great depression took place around the year: 1929 As compared to the content models, the expectancy models are very simple and easy to translate into actual practice. False Research states that active smoking is more harmful than passive smoking. False Organizational culture includes: Organizational rituals and ceremonies , Norms shared by the teams , Commonly used language It is important to create a work environment that is favourable The broad categories of stressors are : Organizational stressors , Personal stressors , Life stressors Theor________ Y assumes that, the employees have the skill and the will to contribute to the organizational efforts. Y ________ communication occurs between a supervisor and his subordinate. Vertical Diverse cultures provide an opportunity to the organization To recognize learning opportunities and challenges Work is

Use of persons physiological processes, Use of persons mental processes, Attainment of some goal An employee whose skill set combines good training and high performance goals, implies that he has ________ . High productivity Laissez faire leader is very directive in his approach. False Correct Answer Encourage all members to evaluate ideas critically Make a decision only after all ideas have been evaluated Multiple groups examine same issue Use subgroups to develop alternatives and compare solutions Resistance to Cultural Change is directly depends on: Magnitude of change , Strength of the prevailing culture Rest periods are important because they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity Scientific management movement sought to improve productivity by: Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans The factors which contributed to the rise of human relations movements are The great depression , The rise of trade unionism , Hawthorne experiments Identify which of the given theories pertain to the category of content theories. Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory The levels at which studies of Organizational Behaviour have been carried out rotate to Individual , Small group , Inter-group Research activity emphasizes least collaboration and team work among workers. False The ________ is the best style of leadership in emergencies.

Autocratic Multiple Choice Single Response Negative The group________are more important to the group members than any financial incentive. norms Moral surveys is a time-taking process. True Rest provides the opportunity to recover from fatigue. True In managing cultural diversity, organization must have a relatively nonbureaucratic structure. True Which leadership style is good while dealing with scientific and professional employees? Free Rein Select the factors which are helpful in understanding perceptual organization. Perceptual grouping , Perceptual constancy , Closure principle Organization with a strong culture has :Practices that include employee participation The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :Storming Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation. Effective group , Formal group , Informal group The more intense the stimulus, the less is the likelihood that it will be perceived. False Identify which of the given theories pertain to the category of content theories :Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory

A group of 6 employees has been formed within MRF Co.Ltd. The initial discussions in the group were based on the environmental factors of the concerned issue. As the group started to work on the measures to rectify the core factors responsible for the concerned issue, the discussions always ended up in conflicts within the group members. This conflict was hampering the group's effectiveness. What is the level of conflict that is being highlighted in this case? Intragroup Identify the primary levels of conflicts :Intrapersonal , Interpersonal , Intergroup Which external attention seeking factor is being used by a tiger who is pretending to be asleep till the while his prey comes within his reach? Motion Mr. Kamat is an executive who directs, guides and influences the work of his subordinates. His objective is to ensure that his subordinates work for attaining the specified goals. Also, he mediates between the individual assistant and the organization in such a manner that both will obtain the maximum satisfaction. Whose role is being played by Mr. Kamat? Leader Correct Answer Related to the Gestalt school of psychology Perception of objects with reference to its background Related to sense of stability in a changing world Perceive thing or objects that are supportive and satisfying According to Herzberg, there are two sets of factors at the work life, viz. the motivators and the ________factors. Hygiene People tend to process pleasant stimuli more efficiently and accurately than they do unpleasant stimuli. True Environmental stimuli are observed, selected, organized, ________ and responded to as a result of the perceptual process. Interpreted In an organization the chairs in the reception area are kept facing one another. What is your perception about this organization?

The organization is rigid in nature. , The atmosphere is more tense in this organization. , Its an unfriendly organization. In an example of the erection of a stone wall, the work curve shows the following :An initial warming up before reaching peak productivity , The leveling off of productivity , Eventual decrement in productivity, probably ending in a spurt again What are the characteristics of attitudes? Valence , Multiplexity , Centrality A person's job is the best single indicator of the sort of person he is. False If coincidentally, five out of fifteen employees working in the sales division quit their jobs at about the same time, it is more likely to be perceived as a problem with the manager of the sales division. True Identify the primary motives of a human being :Hunger , Thirst , Sleep In attitudinal structuring, the negotiating parties refrain from revealing attitudes. False Lata has been working as tool-room operator for the last two years. Recently she has been promoted as the manager of the tool-room section. All the operators in her department were her ex-colleagues and with her co-operative style of leadership, it was supposed that it would be an easy task to supervise them. Lata was an efficient employee, but she was the last person in her department to know about the policy decisions of the top management. However, to her surprise the operators simply ignored her instructions. What do you think is the reason for this behavior of the operators of the tool-room section? The operators felt that Lata did not have any power Fundamental concepts of Organizational Behaviour revolve around :The nature of human beings Characteristics of entrepreneurial culture are :Taking risks , Dynamism , Creativity

According to Freud, the most important characteristic of ________ is that it has the ability to distinguish between mental images and actual sources of tension release. Ego What are the determinants of job satisfaction? Equitable rewards , Supportive colleagues , Mentally challenging work Diverse cultures provide an opportunity to the organization :To recognize learning opportunities and challenges Identify the situations which reflect upward communication :Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys Each major change in a work situation carries with it an element of uncertainty. True Correct Answer Theory of need hierarchy Recognizes three groups of core needs Relationship between performance and satisfaction Expectancy model According to White's definition, personality is the organization of an individual's personal pattern of ________. Tendencies The discipline of Organizational Behaviour is based on ________ studies of human behaviour at the work settings. Empirical Heredity is generally least important in determining a person's temperament. False Perception plays a vital role in which of the following areas. Selection of a candidate , Deciding on loyalty of an employee , Giving incentive to an employee Ms. Anuja is working as an executive manager. She is heading a team of ten assistants. Ms. Anuja always encouraged group discussion before taking a decision over important issues. She always tried to be one of the group. Which leadership style is being followed by Ms. Anuja?

Democratic The ________ theory of personality rejects both the psychoanalytic and behaviouristic conception of human nature. Self Listening to an Mr. A describe the personality of a coworker, Mr.B, may tell you as much about the Mr.A's personality as it does about that of Mr.B. True

Organizational Behaviour
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Organizational Behaviour
List of Attempted Questions and Answers

Organizational________is the systematic process by which an organization brings a new employee into its culture. socialization Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture. symbols ________ in one form of dominance, in which the followers more or less willingly accept direction and control by another person. Leadership A non-specific response of the body to a situation is known as ________. Stress T.P.M stands for total________management. productivity The most superficial level of organizational culture consists of________. symbols An organization engaged in manufacturing of chemicals has a safety committee comprising of shop floor members. It is an indication of a ________ type of organization. Supportive When an autocratic leader chooses to give rewards to his employees, then his style becomes ________-autocratic style. Benevolent The ________ stressors relate to the personal health and family life of an individual. Personal One of the factors causing decrement in work is ________. fatigue

A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________. Interrupter The relationship in which one person influences others to work together willingly on related tasks is known as ________. Leadership Manager's role changed from that of a leader to that of partner in a ________ type of organization. Collegial The ability and willingness of group members to set goals and work towards their accomplishment is known as ________. Group maturity In older days employees were referred to as ________ Hands It is observed that ________has an adverse impact on executive efficiency in the organizations. Distress According to Vroom's theory, ________ is the result of multiplication of valence and expectancy. Motivation ________came up with "Scientific Management" and created the interest in the worker and the supervisor. Frederick W. Taylor ________has stated twelve key casual factors that shape a company's culture. David Drennan ________ communication is useful for flatter organizational structure. Lateral ________ is caused because of the modern life and anxiety to cope with them. Distress The first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered. Shock

Colour scheme is ________ to the eyes, thereby affecting productivity. soothing The ________ skills relate to a person's knowledge and ability in any organizational functional area. Technical Being friendly and responsive to others refers to the ________ role related to relationship management. Encouraging ________ are the rules of pattern and behaviour that are expected from all team members. Norms The formation of specific goals, feedback on progress towards the goals and reinforcement of desired behavior all stimulate ________. Motivation The informal system of communication network system in an organization is known as ________. Grapevine Sleep disturbance, bowel irritation and back ache are some of the ________ symptoms of stress. Psychosomatic Frequent absenteeism of manager who talks about punctuality to his subordinate is a way of ________ behaviour. Autocratic The ________ needs have a tendency of recurrence. Physiological As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire for personal development. Growth The two dimensions of leadership which emerged from the Leader Behavior Description Questionnaire were 'consideration' and '________'. Initiating structure

In a market culture, the relationship between an individual and the organization is________. contractual Taking a 'straw vote', i.e.asking if the group is nearing a decision reflects the ________ role. Consensus testing The special meaning assigned to words is called ________. Semantics Those factors which are capable to inhibit performance by their absence but any addition in them does not increase efficiency, are known as ________ factors. Hygiene As per the fundamental concepts of Organizationl Behaviour ________ states that every person in an organization should be respected. Human dignity The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network. money According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is ________. Business leaders The medium through which the message travels is known as ________. Channel The hypo stress is often experienced by ________ people. Retired The discipline of Organizational________tries to synchronize internal organizational environment with external social environment. Behaviour The ________ job loading is also known as job enlargement. Horizontal Organizational Behaviour studies human behavior as well as group________. dynamics

The team whose members collaborate through use of various information technologies is known as ________ team. Virtual Individual initiative, flexibility and freedom are encouraged in________culture. entrepreneurial Job ________ is an individual phenomenon. Satisfaction The style of the manager with a 1,1 combination on the managerial grid is sometimes called ________ style. Impoverished Differences in cultural contexts may pose a hurdle to ________ communication in organizations. Interpersonal The leader who fails to guide, motivate and develop his subordinates is said to be practicing ________ leadership style. Free Rein The work motivation approaches can be broadly classified as content and ________ theories. Process Decrease in productivity and increase in interpersonal conflicts are some of the ________ symptoms of stress. Behavioral The people who cre________te unnecessary stress for themselves pertain to type A category. A ________ indicates the happiness of the employees with the organizational environment. Morale An individual can cope with stress through ________. Regular exercise The communication between managers and workers located in different functional divisions is known as ________ communication.

Diagonal ________groups operating within the work settings exert strong social controls over the work habits and performance of the individual workers. Informal Organization's using ________ model are very successful in the era of globalisation. Supportive The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs. Security The ________ teams are concerned with rotating tasks and assignments amongst its members. Self-managed The concept of organizational stress was first evolved in the classic work of ________. Kahn et al Sidha Samadhi Yog is one of the modern therapies of ________. Meditation The ________ studies were the first to emphasize the importance of task and human dimensions in assessing leadership. Ohio State Organizational________represents a complex pattern of beliefs, expectations, ideas, values and attitudes shared by the members of the organization. culture The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates. Participative Productivity is increased ________ with the help of music. indirectly The ability to think in terms of models, frameworks, and broad relationships is known as ________ skill. Conceptual

Industrial psychology focuses its attention on the development of tests for the________of employees. recruitment A person of lower than normal intelligence is less bored by ________ work. repetitive A ________ person has a cause and an ideology to fight for achieving the set goal. Self-actualized The ________ motivator includes introducing new and more difficult tasks to an employee, who will be doing them for the first time. Growth and learning The communication process can be improved by ________. Reducing status barriers Herzberg's two factory model is useful as an explanation for job ________. Satisfaction At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members. Norming Theor________ Y assumes that, the employees have the skill and the will to contribute to the organizational efforts. Y ________ communication occurs between a supervisor and his subordinate. Vertical An employee whose skill set combines good training and high performance goals, implies that he has ________ . High productivity The ________ is the best style of leadership in emergencies. Autocratic The group________are more important to the group members than any financial incentive. norms

According to Herzberg, there are two sets of factors at the work life, viz. the motivators and the ________factors. Hygiene Environmental stimuli are observed, selected, organized, ________ and responded to as a result of the perceptual process. Interpreted According to Freud, the most important characteristic of ________ is that it has the ability to distinguish between mental images and actual sources of tension release. Ego According to White's definition, personality is the organization of an individual's personal pattern of ________. Tendencies The discipline of Organizational Behaviour is based on ________ studies of human behaviour at the work settings. Empirical The ________ theory of personality rejects both the psychoanalytic and behaviouristic conception of human nature. Self work supervisors sometimes argue that most ________ take unauthorized rests when there are no regularly ________ rest periods employees scheduled Fundamental concepts relating to the ________ of human being are ________. nature four ________ primary levels of ________ are observed in the organization Four conflicts A change in the organization requires a ________ change in the individual is ________ corresponding personality

The ________ rewards and punishments and the culture in the organization provide the frameworks for encouraging or ________ collaboration norms discouraging Motivated employees are highly ________ and ________ oriented Productive Quality Every ________ is interested in avoiding the decrement in ________ manager Output Organisation are ________ technical ________ socio system Intra group conflicts refer to ________ among some or all groups members which often affect the groups ________ and effectiveness dispute dynamic Some of the ________ that attract ________ lie in the situations and some are within the individual factors attention Illumination should be ________, not too ________ and not too dim. adequate bright ________ affects ________ in organization and other social settings in several important ways Self-esteem behaviour ________ changes may be roughly classified into ________ and incongruent changes Attitude congruent Intra personal ________ is the result of ________ needs

conflict unsatisfied Human ________ is ________ behaviour rational Organizational behavior is the ________ and ________ of knowledge study application High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture. risk dynamism Organizational ________ is the ________ process by which an organization brings a new employee into its culture socialization systematic When our ________ is ________ we are very likely to resist vigorously, any attempt to change our attitude. self-esteem threatened A worker with a ________ attitude towards his ________ is much less likely to slacken pace on the job favourable supervisor ________ can be classified as formal group and ________ group . group informal Perhaps the most ________ factor that contributes to ________ is the physical stature of an individual outstanding personality Organizations are the grand strategies created to bring ________ to a concerted effort for the achievement of certain ________ . order

objectives Manager is not the ________ but a leader in ________ model of organization. boss supportive ________ can be high in spite of morale being low because of ________ systems and controls imposed by management Productivity rigid ________ means the ________ of employees and group towards their work environment Morale attitude Organizational ________ is still a relatively new,________ and little understood management concept culture controversial Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn. effective culture Pressure for ________ are created both outside and ________ the organization change inside Management of ________ is incomple without proper ________ change follow up. Working requires greater ________ and interaction ________ workers co-ordination among Personality is the dynamic organization mith I the individual of those psychophysical systems that ________ his unique ________ to his environment determine adjustment

High ________ among group members result in high group ________ affiliation cohesiveness Vroom ________ model fall under ________ theory expantancy Process When ________ is high but ________ so low slowly people distance themselves from the organization morale productivity Morale refers to the condition of a group where there are ________ and fixed group ________ that are felt to be important and integrated with individual goals clear goals One of the ________ ways in which the ________ maintains its culture is though recruitment.. fundamental organization ________ , ________ and beliefs forms work culture of an organization. Goals values work curve shows ________ from day to day for the same ________ and also variations among workers Variations worker A manager attempting to ________ an individual employees ________ should keep in mind that the attitude change depend upon methods of communication change attitude Perceptual ________ is utmost ________ in understanding human behaviour Process Significant

Industrial ________ focuses it attention on the ________ of tests for the recruitment of employees. psychology development When ever a certain behaviour is to ________ give ________ encouraged rewards Long ________ of a given need results in ________ for that need deprivation fixation Morale refers to the condition of a group where there is ________ in the attainment of predetermined ________ confidence goals Providing support for employees and ________ who have ideas for a better ________ and are willing to act on those ideas. teams culture Rest provides the opportunity to ________ from ________ recover fatigue Some ________ structure have inbuilt ________ for resistance to change organisational mechanism It is always desivable that the manager takes people in ________ before the ________ is set up. confidence change Another important work ________ that has bearing on ________ behaviour is commitment to the organization attitude organizational

While there can be a definite ________ of input to ________ when it comes to other inanimate factors of production in case of human beings there cannot be any such fixed ratio. ratio output ________ groups operating within the ________ settings exert strong social controls over the work habits and performance of the individual workers. informal work Sigmund ________ shaped the theory of ________ behaviour Freud unconscious ________ is a ________ need Sleep Physiological Organizational culture has the ________ to enhance organizational ________ , individual satisfaction. potential effectiveness The organization culture must ________ an expectation of high ________ from every one. create performance In order to change it is not ________ to sense that the current ________ is inadequate. enough behaviour Knowledge and ________ are more critical to an organizations ________ advantage. innovation competitive The ________ of stimuli implies that the more intense the ________ audio or visual, the more is the likelihood it will be perceived intensity stimulus

Although understanding differences in ________ is important, behaviour always involves, an ________ of the person and the situation personality interaction ________ attitude is also a ________ of the trust in the communicator by the employees Changing function The study of OB investigate the ________ that individuals, ________ and structure have on behaviour. impact groups Morale essentially is ________ to ________ satisfaction related job Organizational culture is a pattern of ________ and ________ shared by the members of organization beliefs expectations An organization that values formality, ________, standard operating procedures and ________ co ordination has a buearacratic culture rules hierarchical ________ is a natural ________ among people Conflict disagreement Avoiding refers to ________ and uncooperative behaviours. It is a ________ approach unassertive lose lose In the ________ stage harmony develops and norms are ________ . Norming established

________ factor that influences ________ is the role of the brain of an individual Biological personality ________ is of much importance for all the ________ to get their work done Motivation manager There can not be a standard ________ for understanding and solving ________ problems. solution behavioral Attempting to ________ the ________ is t create a more effective organization. change culture Collaborating style is the ________ approach to interpersonal conflict handling. Person using this style desires to ________ joint results win win minimize People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change. technological resist Groups are ________ part of any organization and have an ________ on organization behaviour. integral impact An option is an expression of an ________ judgment regarding a ________ topic evaluative specific Hygiene factors are ________ for ________ necessary Performance An organization that ________ formality, rules, and ________ coordination has a bureaucrat culture. values

hierarchical ________ attitude is also a ________ of the trust in the communicator by the employees. Changing function Work curve can be ________ by using measures of ________ and time Plotted Production Fatigue can be defined as the ________ of the ________ as a result of continuous physical activity tiredness body Physical surrounding like ________, colour, ________ affects production noise temperature Accommodation may represents an ________ act, a long term strategy to encourage ________ by others or a submission to the wishes of others unselfish co-operation Perception involves five sub-processes, they are ________ registration, ________ , feedback and consequences stimulas interpretation The multinationals which come on the Indian scene enjoyed superior ________ in terms of money ________ as well as market network. resources technology Frederick W. ________ came up with Scientific Management, created the interest in the ________ and the supervisor. Taylor worker Reward & Punishment theory is same as ________ and ________ theory carrot stick

Relationship between ________ and ________ need not always be direct morale productivity Competing style refers to ________ and uncooperative behaviours and represents a ________ approach to inter personal conflict assertive win lose Many ________ changes bombard the modern organization and make change ________. external inevitable Planning is perhaps the most ________ phase in ________ of change. crucial management

Organizational Behaviour
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Organizational Behaviour
List of Attempted Questions and Answers

Which theory is mainly concerned with the cognitive processes by which an individual interprets behavior as being caused by certain parts of the relevant environment? Attribution theory A communication media is said to rich when which of the given parameters are satisfied? It facilitates rapid feedback Hawthorne studies point out that: The need for recognition and security exert greater impact on productivity than the physical working conditions. Boredom can be avoided by employing people who are slightly lessintelligent Music increases productivity through improvement in the employees'morale An atmospheric condition that is critical in a good working environment isair circulation Internal integration involves addressing the issue of: Determining rules related to power and status Autocratic organization model depends on: Power It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept? Pygmalion Multiple Choice Single Response The statement is false and invalid. It is important for a manager to study the human behaviours within the context of

Organization In Custodial organization model, managerial orientation is: Money How would you analyze the situation where the morale of employees is high but their productivity is low? Improper planning function Different kinds of work like heavy and muscular work, or light work, or clerical work yield curves that aredifferent from each other Managers began to develop a new awakened view of the human aspects of their jobs after: The great depression In Supportive organization model at which level the employee needs are met? Higher-order According to the equity theory, how do you define the point when equity occurs? Person's outcomes = Other's outcomes In the discipline Organizational Behaviour the fundamental concept is: Based on the nature of people and organization Face-to-face conversation is often regarded as the richest communication media, because: Handles multiple cues simultaneously Many times different types of auditory stimulations are Irritating The informal groups help in fulfilling needs for Belongings Aggressor Tries to achieve importance in group Leaders use three skills, technical, human and Conceptual Fatigue is the reaction of body to

Work What is permanent in our world Change In organizations there is division of Labour Personal stressors affects an individuals Decision making capacity Work motivation approaches are classified as Content and process theories The least visible and deepest level of organizational culture is: Shared assumptions Which type of motivators are involved in granting additional authority to an employee in his activity? Responsibility and recognition What can you gather from the Illumination experiments? They provided a momentum to the relay room phase of the studies. The great depression contributed to the rise of: Human relations movement The chief objective of the Bank wiring room study was: To conduct an observational analysis of the work groups. A manager can take corrective action in time if he is able to understand which of the given indicators? Morale Who has given the following definition of Organizational Behaviour, "understanding, predicting and controlling human behaviour at work"? Fred Luthans From the following which is classified as a hygiene factor according to Herzberg's theory of motivation. Salary Theory of unconscious behaviour

Sigmund Freud Insecurity makes a man Under-productive Our perceptions are different Giving a person an opportunity to talk an air his grievances had a positive impact on his Morale Potency Capable of being effective Self - managed teams Perform a variety of managerial tasks Task oriented roles include Seeking information or opinions The informal communication network is called Grapevine Formal communication is from top to bottom The most tried and effective downward communication is to communicate orally and then follow up in writing Perception is It is a Process Needs are the result of imbalance Physical surrounding affects Production Conflict the result of In compatible goals

Human beings are Susceptible to stress Stress is non specific response of the body to Stimulations Extra organizational activities influence human behaviour act Work Free rein leaders avoid power and Responsibility Organization shows Hierarchy of authority Procedures and policies provide foundation for developing A good work culture in the organization Effective group has Shared goals Organizational communication is of different types and forms What is play to some people May be work to others Resources are limited but we need than at the same time and in Maximum quantity People having competing style assume that conflict resolution means One person wins and the other person loses Compromising style is likely to be appropriate when Something gained is better then nothing at all With the changes in the life style stressors have Multiplied and diversified Participative leader trusts abilities of His subordinates Organizational Behaviour studies help in understanding the importance of

Human elements in the organization Culture of an organization is also affected by National culture Group dynamics is affected by Group think and maturity Most individuals belong to Various types of groups Storming stage Tension between group members and leader By derivation personality mean An individual only appears to be All the unique traits and patterns of adjustment of the individual is known as Personality I refers to the personal self and me refers to the social self in the theory of Roger Term LOC in the study of personality stand for Locus of control Attitudes are determined by A whole set of favourable and unfavourable influence to the object The definition of work is very General Human has tendency to maintain Equilibrium The authoritarian leader Very directive Blake and Mouton created Managerial grid It is important for a manager to study the human behaviours within the context of an

Organization Performing stage Relationships are stabilized In Bank wiring room studies were carried out by: an observer and an interviewer As a theory of motivation, what is the comment of Maslow on needs? Needs can be structured in a hierarchy From the given information identify the morale indicator. Exit interviews High competitiveness and profit orientation is a characteristic of which type of organizational culture? Market The philosophy that guides an organization's policies towards its employees and customers is an important part of Organizational culture The process by which a new employee is inducted into its culture is known as Organizational socialization Personality is the organization of An individuals personal pattern of tendencies. What is to be attended in the confronting situation depend upon. Learning and motivation of a perceiving person. Affiliation motives Acceptance by others Intra personal conflict Approach Approach conflict Intra group conflict Between groups Most of the organizational failures can be attributed to in effective Leadership

The environment in which an organization operates is full of Change agent In this type of culture, members share a sense of pride in membership, it is known as Clan In managing cultural diversity organization needs to have Non bureaucratic structure Self managed teams Perform a variety of managerial tasks Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand? Negativist Which theory assumes that the manager's role is to coerce and control employees? Theory X Multiple Choice Single Response Leader The objective of Mass Interviewing Program was: To explore information that could be used to improve supervisory training. In Organizational Behaviour, 'caused behaviour' means By his own behaviour, a manager can affect how an employee behaves. "The difference between organizational behaviour and human relations is that of between a pathologist and a physician." Who said this? Keith Davis What is the other name for vertical job loading? Job enrichment It can be inferred from Hawthorne studies that in determining productivity a vital role was played by: Quality of supervision

The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as : Storming Multiple Choice Single Response Authoritarian The factors which make the job itself a tool of motivation are known as: Satisfiers Multiple Choice Single Response Autocratic Contribution of Walter Dill Scot towards industrial psychology is: He showed how psychology can be applied to advertising and selling. With regard to the 'Nature of Organizations' the key assumption is: The social systems are formed on the basis of mutual interests. According to the Vroom's theory, what will be the value of expectancy when an event is bound to occur? One Which of the following situation is expected to last in the long run? Low productivity, high morale Organization with a strong culture has Practices that include employee participation Parity of wages' was advocated by: Frederick W Taylor Modern psychology personality mean The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment. External adaptation and survival involves addressing the issue of: Mission and strategy The passage of which act made the organized labour movement have an impact on management in America? Wagner Act in 1935

The attributes such as pulling together related ideas and offering a decision for the group to accept or reject, are related to which of the given task oriented roles? Summarizing Work capacity of an organism is reduced due to the fact that work causes waste products toaccumulate Hawthorne studies provided the foundation for the expansion of Industrial Psychology to the: Study of motivation and morale Culture of an organization can be affected by Inadequate criteria of measuring employee performance In the "non-directive" interviewing method the interviewer is supposed to Take a role of confidant Jyoti is working for the last 5 years with SOS Bros. She is the area sales manager. In spite of a hectic lifestyle Jyoti bears a pleasant temperament. She is not a stress prone individual. Type B In Collegial organization model employee psychological result is: Self-discipline State the drawback of Vroom's theory. Does not provide specific solution to the motivational problems In which type of corporate culture, do the members have a strong sense of identification and recognize the interdependence? Clan Organizational Socialization is A systematic process by which new employees are brought into organizational culture Intelligence and boredom have a positive and directco-relationship Fundamental force motivating the human organism is Self actualization

Which of the given factors are also known as dissatisfiers? Hygiene factors An important factor in implementing rest pauses lies in itsplacement Repetitive jobs appear to be leastinteresting Multiple Choice Single Response Free Rein During which phase it is seen that the adaptation energy is exhausted and the resistance level begins to decline in an irreversible manner? State of exhaustion Human behaviour is based on instincts William James There are three broad categories of stresses Organization stressor Hawthorne studies points out the need for Recognition Friendship groups are Evolved informally Team is a small number of Employer with complementary competencies Norming stage of team building is Setting rules by which the team will operate Norming stage Norms are established Effective communication is the foundation of modern organization Written communication is a Non-Direct Communication

The most effective way of communication Written It can be used as legal record which may be used in the court of law Written communication It is important to study personality because it helps To understand, predict and control behaviour in the organization. Perception is a Process By which individuals organize and interpret meaning of environment Positive situation combined with negative one Approach - Avoidance These days stress is Ubiquitous Stress is an Adaptive response Edward K Strong Jr. branched industrial psychology into guidance on Vocational interest To live longer organization need To adapt change Strong culture organization follow the Rewarding its employees for better performance Group members should have a Common objective The most tried and effective downward communication is to communicate orally and then follow up in writing External attention Factors are The factors that are within the situation Regression Superior throwing file in anger

Conflict management helps to understand Nature and origin of conflict Conflict is a Natural disagreement Supportive Organization Believes that employees have the skill and the will to contribute to the organizational efforts Organization is a social system where the value system ,customs etc. conform to those of the society at large To over come the problem of resistance manager need to Motivate concerned employees success of the organization depends on the pattern of communication Informal communication controls behaviour For many organizations their work group is a primary source for social interaction Perceptual selection is based on Attention and Set Rationalization Pseudo justification Safety needs are taken (looked) as Future needs Solitary confinement is known to rupture the human Psyche Collegial Organization Provides managers role like partner and not leader In alarm stage the resistance is Lowered

An atmosphere of objectivity and mutual trust can help reduce Distress Illumination experiments study the effect of changed Illumination at work Minimum number of essentials to form group is Two Several types of communication media are available for transmitting and receiving messages Fundamental concepts of Organizational Behaviour revolve around: The nature of human beings The great depression took place around the year: 1929 It is important to create a work environment that is favourable Diverse cultures provide an opportunity to the organization To recognize learning opportunities and challenges Multiple Choice Single Response Negative Which leadership style is good while dealing with scientific and professional employees? Free Rein Organization with a strong culture has :Practices that include employee participation The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :Storming

A group of 6 employees has been formed within MRF Co.Ltd. The initial discussions in the group were based on the environmental factors of the concerned issue. As the group started to work on the measures to rectify the core factors responsible for the concerned issue, the discussions always ended up in conflicts within the group members. This conflict was hampering the group's effectiveness. What is the level of conflict that is being highlighted in this case? Intragroup Which external attention seeking factor is being used by a tiger who is pretending to be asleep till the while his prey comes within his reach? Motion Mr. Kamat is an executive who directs, guides and influences the work of his subordinates. His objective is to ensure that his subordinates work for attaining the specified goals. Also, he mediates between the individual assistant and the organization in such a manner that both will obtain the maximum satisfaction. Whose role is being played by Mr. Kamat? Leader Lata has been working as tool-room operator for the last two years. Recently she has been promoted as the manager of the tool-room section. All the operators in her department were her ex-colleagues and with her co-operative style of leadership, it was supposed that it would be an easy task to supervise them. Lata was an efficient employee, but she was the last person in her department to know about the policy decisions of the top management. However, to her surprise the operators simply ignored her instructions. What do you think is the reason for this behavior of the operators of the tool-room section? The operators felt that Lata did not have any power Fundamental concepts of Organizational Behaviour revolve around :The nature of human beings Diverse cultures provide an opportunity to the organization :To recognize learning opportunities and challenges Ms. Anuja is working as an executive manager. She is heading a team of ten assistants. Ms. Anuja always encouraged group discussion before taking a decision over important issues. She always tried to be one of the group. Which leadership style is being followed by Ms. Anuja? Democratic

Organizational Behaviour
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Organizational Behaviour
List of Attempted Questions and Answers

The research has shown that even the minor or trivial occurrences in life can create stress. True The leadership process is a function which relates only to the leader and other situational variables. False A need once satisfied is a spent force and hence acts as a motivator. False According to Vroom's expectancy theory of motivation, when an individual desires a particular outcome the value of valence is negative. False Moral and productivity always bear a direct relationship. False Rest pauses provide an opportunity to talk and think only about job-related activities False Type A people are those who are mild mannered and take life as it comes. False Human behaviour is simple to understand False Cultural elements and their relationships create a pattern that is identical in all organizations. False Organizational culture exists on different levels which differ in terms of visibility and resistance to change. True Eustress is very harmful to the person suffering from it. False

Leadership is inter-organizational influence exercised towards attainment of a specified goal. False Organizations have division of labour True A prejudice is defined as an attitude that is emotionally resistant to being changed. True A strong organizational culture does not facilitates goal alignment False Pressure for change are created only outside and not inside the organization. False Every manager must study the organizational behaviour discipline. True Job loading can be done only horizontally. False Resistance to change is one of the baffling problems a manager face today. True Complexity of personality makes managing and working with people extremely challenging. True Communication is not required among group members. False The personality problems are the root cause of organizational conflicts. True Vroom theory provides the specific solutions to the motivational problems. False Different styles of leadership can produce different, complex reactions from the same group. True

Tradition, loyalty, personal commitment, and social influence are attributes of Entrepreneurial Culture. False The challenge relating to management of change can be met only with effective leadership. True Effective communication can be seen as the foundation of modern organizations. True The effects of hypo stress are faster than other types and are long lasting in nature. False Research has found that all communication channels are equal in their capacity to convey information. False Valence refers to the degree of favourableness or unfavourableness towards object. True Hearing and seeing do not influence perception False Job enlargement means adding other task to the job. True Participative management style facilitate implementing change in organization. True Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person True The Laiseez Faire leadership climate produces the greatest number of aggressive acts from the group True Conceptual skill is the ability to work effectively with people and to build teamwork

False As the Supervisory level the requirement of technical skills is the highest True Participative leaders decentralize authority True The super ego acts as a censor on the individual. True Values and attitudes are acquired and learned from experience with people and objects. True Some of the attitudes are developed through imitation. True Organizational commitment by employees does not lead to loyalty. False There are five primary levels of conflicts. False If organizations interests suffer, it does not impact employees interest False Change takes place in all part of organization. True Ego i.e attachment to self temptations envy or hate, or the ,main organizational stressors False The authoritarian leader encourages group discussion and decision- making False A purpose, expressed as a message to be conveyed, passes between a source ( the sender ) and a receiver True Sources of organizational commitment are varying from person to person. True

Size of the stimulus attracts attention True Unexpected noises are welcomed by people. False Attitudes vary but what motivates us is same False There are six varieties of conflicts. False Technical skill is the ability to think in terms of models, frameworks and broad relationships such as long range plans False Virtual teams work within information technology False Forming is a first developmental stage of team. True Grapevine is largely formed and driven by self-interest of the members in the Group True Try to see other person as he or she really is True Ego is largely practical and works in an nonexecutive capacity. False It is not important to understand differences in personality at work settings. False Low expectations lead to low performance. True Work curve is the presentation of performance against time spent at work. False Some organizations are so designed that they welcome innovations.

False The Key to deal with hyperstress his in good planning True Financial crash occurred in the year 1930. False Morale can be measured by morale survey True Communication is the life blood of the organizational True According to Larking, the upward communication will be effective only if the top managers communicated directly with the staff members. False Usually, the subordinates prefer the democratic leader. True F. W. Taylor published a book titled "Psychology and Industrial Efficiency" False Better job performance results can be achieved in autocratic type of organization. False Morale represents the integration of an individual with the team and ignores the organization itself. False Organization culture and performance is directly related. True Individuals develop certain attitudes from family members. True Organizational need to seek evidence of a learning goal orientation when selecting employees for their sales force. True The status of the person perceived will not greatly influence others perception of the person

False Compliance occurs when individuals are forced. True Organizational culture exists on certain level which differ in terms of visibility and resistance to change. False Target mindedness and the eleventh hour rush or continous overwork cause hyper stress True Management cannot eliminate rumours but they can minimize the negative consequences True In the countershock phase, the defensive mechanism becomes passive. False Negative style of leadership involves lesser human costs as compared to the other styles. False Friends and colleagues are unable to correctly detect whether an individual is under stress. False In the forming stage the team members set the rules by which the team should operate. False Over million of years, with change in the lifestyle, the body chemistry has also changed. False Hawthorn plant was situated at the Proctor & Gamble Company. False Alderfer's ERG needs model is very rigid in nature. False Employees and organization can prosper if they help each other.

True The purpose should be expressed only after the communication process is completed. False Productivity can be high inspite of morale being low because of the rigid management control system. True All parts of the organizational system are independent. False The Porter-Lawler model states that effort necessarily leads to performance and satisfaction. False Promotion is recognition of one's capabilities to shoulder higher responsibilities. True Organisations are defined as group of people, who come together to achieve uncommon objectives. False It is said that the technical skill plays a major part in the leadership behaviour. False The more successful the organization is, the less effective is its internal communication. False At the organizational level, employees' stress may have negative effect on morale and job satisfaction. True The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement. True Career development of employees facilitates development of whole person concept. True

Any change occurring in our life is a reason to get stressed. True Norms are often more liberally defined. False The men on the shop floor are less vulnerable to stress as compared the members of the board of directors. False Once the team reaches the performing stage, the team members become familiar with each other. False The process theories in general lack explanatory power over the complexities of work motivation. False Illumination Experiment is a part of Hawthorne experiments. True Stress is an adaptive response to external situation that results in physical, psychological and or behavioral deviations. True Morale can be quantified False Stress affects different people but in the same manner. False If the human element is handled properly by the manager he can make two plus equal to five. True Human skill is the ability to work effectively with people and to build teamwork. True Cross-functional teams are often less effective in situations that require adaptabilityand speed. False

Media richness refers to the media's capacity to carry multiple cues and provide rapid feedback. True Impersonal written media such as formal reports and bulletins rate as richest communication media. False If the stress persists, or the defensive reaction proves ineffective, the organism develops itself for the fight mechanism. False Conceptual skill is the distinguishing feature of job performance at the operating level. False A highly successful scientist may fall in the category of the demotivated people. False The self-managed teams usually consist of employees whose work is related to manufacturing an entire product. True Fred Luthans is known as the father of "Scientific Management". False While physiological need have a reference to the future, the safety needs take care of the present. False According to Herzberg's factor, hygiene factor for one employee is the hygiene factor for all the employees within the organization. False So as to cope with stress effectively, it is necessary to have a health body. True At the norming stage, the team is involved in defining goals. False There exist some organizational stressors which relate to its structure and climate. True

At the supervisory level the requirement of conceptual skill is the highest. False Morale indicates a group phenomenon. True The higher the number of the petty grievances, the higher is the morale. False Handling of crises by managers and employees reveals an organizational culture. True Music has a direct effect on productivity. False Feeling of insecurity usually makes a man under-productive. True OB is mainly concerned with the study of human behavior at work. True Maximum adaptation occurs during the stage of resistance. True Repetitive tasks give rise to the same degree of boredom in all persons. False A manager can be effective by just having a sound knowledge of his area of work False Attitude always remains inside a person. True Every manager is intimately concerned with the issue if the attitude can be changed. True An individuals own social and personality features does not cause a divergence False

Vroom theory has taken into consideration the individual differences based on individual perceptions. False A self actualization person is task oriented and is not taken in by the personal criticism or prise. True Rewards for behaviour in support of change help in overcoming resistance for change. True Role ambiguity ,role conflict , role overload etc. are some organizational stressors relating to the role in the organization True Procedural conflict occurs when individuals follow sance process to achieve an objective. False An idea, no matter how great, is useless until it is transmitted and understood by others True Effective communication cannot be seen as the foundation o modern organisations. False Super ego is the moralistic segment of the human personality. True There is no relationship between five personality factors and job performance. False There is no connection between morale, attitude & productivity. False Boredom can be reduced but at a great loss in efficiency. True Problems shoud be diagnosed accurately for the change process. True

Negative leaders display authority in the false belief that it frightens everyone into productivity True In the norming stage team members set the rules by which the team will operate. True The message is encoded and is passed by way of some medium (channel) to the receiver, who retranslates (decodes ) the message initiated by the sender True There is no scope for dilemmas in intra personal conflicts. False A strange culture is better able to learn from its past. True The use of tobacco with alcohol is good for health False Free Rein leaders avoid power and responsibility True Adjourning is the termination of work behaviour True For many employees, their work group is a primary source for social interaction True Assessment of an employees performance depends on the perception of the person who evaluates True Aggression has nothing to do with emotional transference. False Theory Y people are very lazy. False Accomplishment of goal is influenced by an individuals ability and role perception. True

Discouraging undesirable behaviour will enhance value to organizational culture. True The leadership process is a function of the leader , the follower and other situational variables True Democratic leaders take full authority and assume full responsibility False Upward communication is more prevalent than downward communication False Whatever an individual does, there is always some sort and some amount of stress on him. True As compared to the content models, the expectancy models are very simple and easy to translate into actual practice. False Research states that active smoking is more harmful than passive smoking. False Laissez faire leader is very directive in his approach. False Research activity emphasizes least collaboration and team work among workers. False Moral surveys is a time-taking process. True Rest provides the opportunity to recover from fatigue. True In managing cultural diversity, organization must have a relatively nonbureaucratic structure. True The more intense the stimulus, the less is the likelihood that it will be perceived.

False People tend to process pleasant stimuli more efficiently and accurately than they do unpleasant stimuli. True A person's job is the best single indicator of the sort of person he is. False If coincidentally, five out of fifteen employees working in the sales division quit their jobs at about the same time, it is more likely to be perceived as a problem with the manager of the sales division. True In attitudinal structuring, the negotiating parties refrain from revealing attitudes. False Each major change in a work situation carries with it an element of uncertainty. True Heredity is generally least important in determining a person's temperament. False Listening to an Mr. A describe the personality of a coworker, Mr.B, may tell you as much about the Mr.A's personality as it does about that of Mr.B. True

Organizational Behaviour
List of Attempted Questions and Answers

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Organizational Behaviour
List of Attempted Questions and Answers

Identify the process influence personality development. Socialization process , Identification process The features of the relationship oriented role called gate keeping are : Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks What are the principles of job enlargement? Challenging the employees by increasing the expected production , Adding other tasks to the job , Rotating the assignments The cost of tensions and worries created by wrong kind of personalities are enormous in terms of. Employee-employer relation. , Supervisor-subordinate relation. , Peers relations. Identify the situations which reflect upward communication. Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys According to Frend the human mind is composed of Preconscious mind , Conscious mind , Unconscious mind Basic Organizational Behaviour concepts take into consideration Nature of organization , Nature of people Ego reduces tension by performing task of Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes Select the factors which are treated as motivators by Herzberg in his theory of motivation. Achievement , Possibility of growth , Responsibility Organizational objectives can be achieved by Group work , Division of labour , Hierarchy of authority Good match between individual personality and organization is essential because of

Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation The different types of fatigue are mental , physical , psychological Ego controls Decides what instincts will be satisfied. , The gateway of actions , Select the feature of environment Mismatch between personality and organization may lead to Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction The major contributors to the development of Organizational Behaviour are: Industrial psychology , Scientific management movement , Human relations movement Name the groups of core needs identified by Alderfer Existence , Relatedness , Growth Commanlities and differences suggest in certain respects, every person is like All other people , Some other people , No other person Major determinants of personality Biological , Situation Which are the main personal stressors stated by Yoga? State of helplessness , Jealously , Temptations Identify the categories of life stressors: Life changes , Daily stressors , Life trauma Factors important for creating a favourable work environment are a soothing colour scheme , playing of soft music , adequate illumination The blue print of human behaviour at work is represented by Rules , Regulations , Procedures The features of team empowerment are as follows: Potency , Autonomy , Impact According to Frend the human mind is composed of

Preconscious mind , Conscious mind , Unconscious mind Organizational objectives can be achieved by Group work , Division of labour , Hierarchy of authority Ego controls The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied. The four different models of organizational behaviour denote: The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike The cost of tensions and worries created by wrong kind of personalities are enormous in terms of. Employee-employer relation. , Supervisor-subordinate relation. , Peers relations. The different types of fatigue are mental , physical , psychological The storming stage relating to development of a team is characterised by which of the following aspects? Emergence of conflicts , Seeking task related guidance from the leader , Deciding the responsibilities of each team member Elimination of boredom is necessary to retain interest in work , to increase efficiency , to stabilize productivity The features of the relationship oriented role called gate keeping are : Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks We can maintain organizational culture by Recruiting and removal , Role modeling and coaching , Allocating rewards Commanlities and differences suggest in certain respects, every person is like All other people , Some other people , No other person Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation. Effective group , Formal group , Informal group

In a strong organizational culture Goals are aligned , Employees are highly motivated , Performance is outstanding Major determinants of personality Biological , Situation Identify the process influence personality development. Socialization process , Identification process Factors forming culture of an organization Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees The factors which contributed to the rise of human relations movements are Great depression , Rise of trade unionism , Hawthorne experiment The effect of social norms of country an organizational culture can be seen in Ganesh festival celebration in industries in Maharashtra , Durga Pooja in celebration in the organization in West Bengal , Christmas celebration in a particular organization Process oriented remedies for group think are Use subgroups to develop alternative and compare solutions , Compare to other organizations solutions , Hold Second chance meetings Lateral communication between member of the same work group , at the same level , among managers Trait theory Natural leadership , Leaders are born , Leaders are not made Hawthorne western electric company Bared at Chicago , Manufactured equipment for the bell telephone system , 30000 workers Characteristic of group think Collective rationalization , Stereotypical views , Direct pressure Friendship groups Evolves informally , Meet personal security needs , Fullfil esteem and belonging needs

Group is Two or more people , Intgeracting with each other , Having common objective Attitudes are influence by Religion , Family , Educational background To change organizational culture successfully we need to: Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process Cultural diversity brings with it concerns like Intra organizational conflicts , Communication difficulties , Intra organizational Turnovers The results of bank wiring room study done under the Hawthorne experiments were: Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members What are the categories of stress as stated by Dr.Pestonji? Distress , Eustress , Hypo stress Identify the categories of life stressors: Life changes , Daily stressors , Life trauma Characteristics of entrepreneurial culture are Taking risks , Dynamism , Creativity Organizational socialization includes Developing competencies , Developing organizational values , Developing social and working relationship When an organism is confronted with a threat, according to the general adaptation theory states, the physiological response will occur in which of the three stages? Alarm reaction , Resistance reaction , State of exhaustion Rewards Motivate employees , Encourages , Feel honoured Productivity declines because of Fatigue , Boredom , Monotony

People with strong feeling of boredom Dislike routine activity , Prefer leisure activities , Show lack of satisfaction Organizations are said to be a Group of people , Having some common goal or objective , Utilize resources for attaining goal Benevolent - Authoritative leader Trust's his subordinates , Has confidence in subordinates , Uses formal communication Steps to be taken for introducing change in the organization. Recognise the forces demanding change , Recognise the need for the change , Finding loopholes. Changing task includes Job enrichment , Job specification , Job redefinition Organizational socialization includes Developing competencies , Developing organizational values , Developing social and working relationship Individual personality traits that serve as hurdle in communication low adjustments , low sociability , low agreeableness Love your body means Have a regular medical checkup , Do exercise regularly , Don't touch tobacco General adaptation syndrome Alarm reaction , Resistance reaction , State of exhaustion Stage of resistance Maximum adaptation , Alarm reaction disappears , Resistance increases Situation where individual differences are unimportant Earthquake , Drought , Flood Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understand The human factor , Recognize the employee attitude , Workers social situation on the job Secondary motives

Power , Affiliation , Achievement The hygiene factors are like Technical supervision , Salary , Personal life Consultative leader Shows confidence in subordinates , Retain control in his hands , Retain decision making in his hands Theories of leadership Trait theory , Fiedlers theory , Life cycle theory Kurt lewin suggested three phase process for change in people Unfreezing , Changing , Refreezing Constantly changing external environment forces an organization to address Mission , Long term goals , strategy Cultural diversity brings with it Intra organizational conflicts , Communication difficulties , turnovers Improving communication at the individual level include sending , choosing channels , receiving Scientific management movement Frederick W. Taylor , Supervisory training , Financial incentives OB studies three determinants of behavior, they are Individual , Groups , Organization structure Power motive Personal competence , Desire to control others , Direct others behaviour Concept of economic man assumes Human behaviour can be directed , Maximize economic gains , Minimize economic losses Work is Use of persons physiological processes. , Use of persons mental processes. , .Attainment of some goal. Music Effects on attitude , Improves morale , Increases production

Market changes with respect to change include Rapidly changing needs and desires of consumer. , Competition for new products. , New desires of consumer. Steps to be taken for introducing change in the organization. Recognise the forces demanding change , Recognise the need for the change , Finding loopholes. General adaptation syndrome Alarm reaction , Resistance reaction , State of exhaustion Attitude is Tendency to react positively , Tendency to react negatively , Tendency to react in a certain way Attitudes influence by Religion , Family , Educational background Sources of organizational commitments are Opportunities for advancement , Working condition , Relationships at work place The multination which come on the Indian scene enjoy superior resources in terms of Money , Technology , Market network Primary motives are Basic , Physically based , unlearned Primary needs are Connected wit survival , Finite , Recurrent Colours Determine work efficiency , Indirectly affects productivity , Soothens the eye The selection of a particular style is dependent upon Manager himself , His operating group , The situation Participative leader Asks for suggestions , Uses suggestions , Takes decision by himself Upward communication is used

to provide feedback to higher-ups , inform them of progress , relay current problems face to face communication scores the highest on the media richeness because of verbal feedback , nonverbal feedback , adds the personal touch Personal stressors relate to Personal health , Family life , Decision making capacity State the factors that are necessary to gain an understanding of the team dynamics and effectiveness. Goals of the team , Team size , Diversity within the team Identify the situations which reflect upward communication. Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys Which are the main personal stressors stated by Yoga? State of helplessness , Jealously , Temptations According to Likert, few variables characterize the leadership style. Select these variables. Casual , Intervening , End-result Basic Organizational Behaviour concepts take into consideration Nature of people , Nature of technology , Nature of organization In which organization models, managers did not bother to create an atmosphere which was conducive to the development of the employees? Autocratic , Custodial Features of Theory Y are: Work is as natural as play , Humanistic and supportive approach , People have the required potential Resistance to Cultural Change is directly depends on: Magnitude of change , Strength of the prevailing culture Scientific management movement sought to improve productivity by: Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans Mismatch between personality and organization may lead to

Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction Bright flashs of light Tire the eyes fast , Affects productivity , Not required for all workers Types of teams Functional teams , Problem solving teams , Self managed teams Group think leads to Defective decision making , Failures to reappraise alternatives , Failure to work out contingency plans Democratic leader Trusts subordinates , Open to all , Formal / informal communication Contingency theory Leader member relation , Degree of task structure , Leaders position Communication can be vertical , horizontal , diagonal Indirect hurdles in communication are noise , semantics and language , emotions Types of communication formal/informal , vertical/horizontal/diagonal , internally versus externally directed To be efficient every manager must try to Understand human behaviour , Predict human behaviour , Control human behaviour Ego reduces tension by performing task of Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes Select the relevant parts of the communication process. Encoding , Receiver , Decoding Features of Maslow's need hierarchy theory are: Theory of human motives , Classifies basic human needs in a hierarchy , Theory of human motivation

Good match between individual personality and organization is essential because of Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation Sources of personality difference related to two important factors. These are Heredity , Family Identify the steps involved in achieving improvement in communication within the organization. Simple messages , Use of multiple channels , Promoting inter-group communication Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication? Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy The concepts dealing with the nature of individual are: Whole person , Motivation , Human dignity Name the groups of core needs identified by Alderfer Existence , Relatedness , Growth Select the needs which are discussed by the need hierarch theory. Physiological needs , Security needs , Self realization needs The major contributors to the development of Organizational Behaviour are: Industrial psychology , Scientific management movement , Human relations movement Select the organizational stressors which are intrinsic to the job. Boredom , Time pressures and deadlines , Exorbitant work demands State the needs as stated by Abraham Maslow in his theory. Domination , Gratification , Activation In organizational context, employees have attitudes related to Prestige of department , Job security

What sort of communication is considered to be more effective in modern organization? On-going , Informal , Dynamic The models of Organizational Behaviour are: Autocratic , Custodial , Supportive Factors important for creating a favourable work environment are playing of soft music , adequate illumination , a soothing colour scheme An aroused attitude consist of Affective reaction , Cognition , Action tendency Work attitudes can be reflected in an organization through Challenge of job , Job satisfaction , Organizational commitment The levels at which studies of Organizational Behaviour have been carried out rotate to Individual , Small group , Inter-group Behavioural scientists are focusing their attention on Organizational adaptability , Relationship of organizational structure to human behaviour , Decision making Identify which of the given theories pertain to the category of content theories. Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory Rest periods are important because they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity Indicate the developmental stages that the teams are required to go through. Forming , Storming , Norming State the various functions of communication. Control , Motivation , Information Identify the task oriented roles. Initiating , Summarizing , Seeking information The esteem needs manifest itself in which of the following forms. Need for status , Need for power , Need for recognition

Identify the process influence personality development. Identification process , Socialization process The factors which contributed to the rise of human relations movements are The great depression , The rise of trade unionism , Hawthorne experiments Frederick W. Taylor developed Wage payment plans , Internal parity of wages , External parity of wages , Non-financial incentives The blue print of human behaviour at work is represented by Procedures , Rules , Regulations Basic Organizational Behaviour concepts take into consideration Nature of people , Nature of organization What are the principles of job enlargement? Rotating the assignments , Challenging the employees by increasing the expected production , Adding other tasks to the job Fiedler has described situational favorableness in terms of three empirically derived dimensions, viz: The leader member relationship , The degree of task structure , The leader's positional power Benevolent - Authoritative leader Trusts his subordinates , Has confidence in subordinates , Uses formal communication Perception is used in Selection of candidate for employment , Performance Appraisal Situation where individual differences are unimportant are Earthquake , Drought , Flood Physiological needs are Basic Needs , Physical needs , Bodily needs Atmospheric conditions that affect working environment are Temperature , Humidity , Air circulation Task oriented roles of team include

Seeking information or opinions , Giving information or opinions , Clarifying and elaborating The two dimensional approach of Ohio state studies lessened the gab between The strict task orientation , The scientific management movement , The human relations emphases To form healthy working relationship culture organization needs to look into Organization structure , Performance , reward system Basic OB concepts take into consideration Nature of people , Nature of organization Needs are Ubiquitous , Dominate behaviour , Recurrent Groups Intergral part of any organization , Influence individuals , Have a impact on organization behaviour Styles of leadership Autocratic , Democratic , Free rein Any organizational culture takes place when members shares knowledge and develop ways of coping with issues of Internal integration , Setting specific targets to achieve , External adaptation Sources of personality difference related to important factors like Heredity , Culture , Family Human beings consciously tries to avoid Pain , Discomfort , Sorrow According to modern psychologists human behaviour is unconscious , sparked by a motion , to satisfy needs Hedonism means Humans are rational , Human behavior is deliberate , Human consciously avoid pain Disadvantage of autocratic leadership Frustration develops , Dissatisfaction develops , Conflict develops

Internal forces that cause change in the organizations are related to Methods and procedures. , Work standards. , None of above. . receivers assess can be understood by practicing empathy with receiver , encourage questions , feedback , watch for signs of information overload Alarm reaction Initial , Shock phase , Resistance is lowered Frederick W Taylor developed Wage payment plans , Internal parity of wages , External parity of wages Internal Set factors are Motivation and interest , Learning Mismatch between personality and organization may lead to Low morale and job satisfaction , Confusion and chaos , Loss of interest by members in organization Defence Mechanism Fantasy , Rationalization , Aggression To identify problems for management change manager needs to ask What is problem , How to solve the problem , When to solve the problem Fight or flight mechanism Raised pulse , Rapid breathing , Dilated pupils Stress results in Physical deviations , Psychological deviations , Behavioural deviations Organizational culture includes: Organizational rituals and ceremonies , Norms shared by the teams , Commonly used language The broad categories of stressors are : Organizational stressors , Personal stressors , Life stressors Work is Use of persons physiological processes, Use of persons mental processes, Attainment of some goal

Resistance to Cultural Change is directly depends on: Magnitude of change , Strength of the prevailing culture Rest periods are important because they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity Scientific management movement sought to improve productivity by: Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans The factors which contributed to the rise of human relations movements are The great depression , The rise of trade unionism , Hawthorne experiments Identify which of the given theories pertain to the category of content theories. Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory The levels at which studies of Organizational Behaviour have been carried out rotate to Individual , Small group , Inter-group Select the factors which are helpful in understanding perceptual organization. Perceptual grouping , Perceptual constancy , Closure principle Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation. Effective group , Formal group , Informal group Identify which of the given theories pertain to the category of content theories :Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory Identify the primary levels of conflicts :Intrapersonal , Interpersonal , Intergroup In an organization the chairs in the reception area are kept facing one another. What is your perception about this organization? The organization is rigid in nature. , The atmosphere is more tense in this organization. , Its an unfriendly organization. In an example of the erection of a stone wall, the work curve shows the following :-

An initial warming up before reaching peak productivity , The leveling off of productivity , Eventual decrement in productivity, probably ending in a spurt again What are the characteristics of attitudes? Valence , Multiplexity , Centrality Identify the primary motives of a human being :Hunger , Thirst , Sleep Characteristics of entrepreneurial culture are :Taking risks , Dynamism , Creativity What are the determinants of job satisfaction? Equitable rewards , Supportive colleagues , Mentally challenging work Identify the situations which reflect upward communication :Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys Perception plays a vital role in which of the following areas. Selection of a candidate , Deciding on loyalty of an employee , Giving incentive to an employee

Organizational Behaviour
List of Attempted Questions and Answers

Match The Following

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Question Hawthorne Experiments Hugo Munsteberg Scientific Management movement Wagner Act Match The Following Question Blake and Mouton Fred Fiedler Rensis Likert Tannenbaum and Schmidt Match The Following Question Katz and Kahn Keith Davis Kurt Lewin Ronald Lippitt and Ralph K. Match The Following Question Douglas McGregor Harold Kelley Herzberg J.Stacy Adams Match The Following Question Noise Peak output Repetitive task Soft music Match The Following Question Participation Paternalistic attitude Scientific and professional employees Theory X Match The Following Question Attitude

Opinion Personality Value Match The Following Question Fred Luthans Frederick Taylor Hugo Munsteberg Waller Dill Scot Match The Following Question Direct hurdle in the communication process Donald Pelz Interpersonal communication hurdle McCelland Match The Following Question Autocratic leaders Free rein leaders Negative leaders Participative leaders Match The Following Question Learner-oriented remedy to overcome groupthink Member-oriented remedy to overcome groupthink Organisational remedy to overcome groupthink Process-oriented remedy to overcome groupthink Match The Following Question Closure principle of perceptual grouping Figure ground principle Perceptual constancy Perceptual defense Match The Following Question Abraham Maslow Alderfer's theory Porter Lawler model Vroom's theory of motivation Match The Following Question communication model cultural barrier encoding

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formal vertical Match The Following Question Bureaucratic culture Organization culture Procedures and policies Reward system and measurement Tradition, loyalty Match The Following Question Every organization contains a blue In a organization there is constant interaction Organizational behavior helps to understand the importance of Organizational objectives cannot be achieved Organizations show Match The Following Question Employees who are regular and punctual HR manager comes late frequently Managers do not bother to motivate, guide, develop employees organization Organization help people achieve their own personal objectives Performance results are minimum Match The Following Question Ego Ideal self Per sonare Physical structuring Traits Match The Following Question Edward strong Jr. Frederick Taylor Input Pathologist Waller Dill Scot Match The Following Question Freuds reasoning Human behavior is directed

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Human is constantly Motivation represents a relation between Motive is Match The Following Question Fatigue Intelligence Temperature Work Work efficiency Match The Following Question A negotiation situation is one in which the individuals are Avoiding refers to Compromise achieves moderate but only Compromising style refers to behaviours Person uses avoiding style Match The Following Question Conflict Incompatible Inter personal Intra group Intra personal Match The Following Question Event in the surrounding environment strongly influence.
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It is interesting to know that the word personality by derivation should mean Monetary rewards, authoritarian leadership style and motivational strategies for performance are ineffective. Personality is a stable set of characteristics and tendencies Personality is the organization of an individuals Match The Following Question A can have strong super ego is A personality becomes disorderly Cattell has extensively worked on traits Id is pressing for satisfaction

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When too much energy is consumed by ego in mediating between the id and super ego Match The Following Question face to face interact condition fear of reprisal filters lateral communication vertical communication Match The Following Question Benevolent leader Consultative leader Democratic leader Leadership actions are related to degree of authority used by managers and Leadership makes difference between Match The Following Question Alderfer Douglas Mc Gregor Growth Incentives Vrooms Theory Match The Following Question Attitude Goal conflict Inter group Procedural conflict Situation Match The Following Question assume differences choose channels multiple channel is used practice empathy simplify messages if possible Match The Following Question Division of Goal How Thorne Meaningful

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Organizational Match The Following Question Forming stage Norming stage Problem solving teams Self managed teams Virtual team

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Organizational Behaviour
List of Attempted Questions and Answers

Correct Answer Human relations Psychology and industrial efficiency Wage payment plans Labour movement Correct Answer Managerial grid Contingency Theory of Leadership Four Systems Management Leadership Behaviour Continuum Correct Answer Advocated varied meanings of leadership Defined leadership as human factor that binds people together Father of group dynamics Series of pioneering leadership studies Correct Answer Theory X and theory Y Attribution theory Two factor theory of motivation Equity theory Correct Answer is a distracter is a result of efficiency is a cause of boredom increases productivity Correct Answer Supportive organization Custodial organization Collegial organization Autocratic organization Correct Answer Respond

Expression Behaviour Judgment Correct Answer Human relations Scientific management Industrial accidents Industrial psychology Correct Answer Disturbance in telephone line Impact of supervisor's power on his satisfaction Low intellectual capacity of an employee Employee-based reasons for failure of upward communication Correct Answer Provide security and satisfaction to his subordinates Avoid power and responsibility Act domineering and superior with their subordinates Exercise control mostly by using forces within the group Correct Answer Encourage all members to evaluate ideas critically Make a decision only after all ideas have been evaluated Multiple groups examine same issue Use subgroups to develop alternatives and compare solutions Correct Answer Related to the Gestalt school of psychology Perception of objects with reference to its background Related to sense of stability in a changing world Perceive thing or objects that are supportive and satisfying Correct Answer Theory of need hierarchy Recognizes three groups of core needs Relationship between performance and satisfaction Expectancy model Correct Answer seven parts semantic decoding

informal hierarchy Correct Answer Values rules and regulation Employee behaviours Shapes organization culture Affect organization culture Attributes of clan culture Correct Answer Print of human behaviour at work Between people structure an technology Human elements in the organization By an individual or a small group of individual Hierarchy of authority Correct Answer To be rewarded by organization in order to encourage desired behavior He is reluctant to talk on time management In custodial model of organization At the same time people help organizations achieve its objectives In autocratic model of organization Correct Answer Frend Roger to sound through Sheldon All port Correct Answer Vocation interest Scientific management Output Human illness Industrial psychology Correct Answer Human behaviour is like an ice berg To satisfy needs and drives

In conflict with self Needs, drives and goals Felt needs Correct Answer Rest pauses Boredom Working environment Curve Performance Correct Answer Committed to peaceful means of resolving their dispute. Unassertive and uncooperative behaviour Partial satisfaction for each party At an intermediate level of cooperativeness To stay away from conflict Correct Answer Disagreement Goals Between individuals Among members Within an individuals Correct Answer The way people behave at any particular time. What an individual only appears to be not what he really is. When applied to intelligent, independent, confident worker. That determine those commanlities and differences in the psychological behaviour of people Personal pattern of tendencies. Correct Answer Likely to be in constant and pronounced battle with the id. When either the id or super ego is active. In various work settings employing a number of psychological measures The ego is trying to delay it.

An individual personal development is adversely affected.

Correct Answer highest media richness people are afraid to speak their mind employees ideas get transmitted upward among people between hierarchical positions Correct Answer Heavily oriented towards production Some involvement of subordinates in decision making Complete trust and confidence Amount of freedom available to subordinates Success and failure Correct Answer ERG theory Theory X & Y Intrinsic desire Motivators M = (V * E ) Correct Answer Positive or negative Incompatible expected Between groups Union management Favourable or unfavourable Correct Answer until similarity is proven with less noise and distortion if one failed other can be used put yourself in the recipients shoes keep it short and simple Correct Answer Labour Achievement Experiments Relationship

Behaviour Correct Answer Initial stage Norms established Cost problems Task rotation Information technology