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Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Introduction Finding Indicators Software and Codes Solutions Troubleshooting Installing Running System System Your Diagnostics Options System Installing Getting Help Drives Jumpers I/O Connectors and Connectors Abbreviations and Acronyms

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer. A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see "Abbreviations and Acronyms."

© Information 2003 Dell Inc. in this All document rights reserved. is subject to change without notice. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks trademarks of used Dell in Inc.; this Intel, text: Pentium, Dell, the and DELL Celeron logo, PowerEdge, are registered Dell trademarks OpenManage, of Dell Intel Precision, Corporation; Dimension, Microsoft, Inspiron, MS-DOS, OptiPlex, and Latitude, Windows DellNet, are registered PowerVault, trademarks PowerApp, of and Microsoft Axim are Corporation. Other proprietary trademarks interest and in trademarks trade names and may trade be used names in this other document than its own. to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any

Initial release: November 2003

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Jumpers and Connectors

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Jumpers— A General Explanation A General Explanation

System Board Jumpersand Troubleshooting Guide Jumpers — A General Explanation System Board Connectors Disabling a Forgotten Password This

System Board ConnectorsGuide Jumpers — A General Explanation System Board Jumpers Disabling a Forgotten Password This connectors section

Disabling a Forgotten PasswordExplanation System Board Jumpers System Board Connectors This connectors section on provides the various specific

This connectors section on provides the various specific boards information in the system. about the system jumpers. It also provides some basic information on jumpers and switches and describes the

JumpersA General Explanation

Jumpers change jumper provide settings a convenient on circuit and boards reversible or drives. way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to

Jumpers

the example Jumpers pins and are of a small creates jumper. blocks a circuit. on a To circuit change board a jumper with two setting, or more pull pins the emerging plug off its from pin(s) them. and Plastic carefully plugs fit it containing down onto a wire the pin(s) fit down indicated. over the Figure pins. A-1 The shows wire connects an

Figure A-1. Example Jumpers

A -1 The shows wire connects an Figure A-1. Example Jumpers CAUTION: may occur. Ensure that
A -1 The shows wire connects an Figure A-1. Example Jumpers CAUTION: may occur. Ensure that

CAUTION: may occur. Ensure that the system is turned off before you change a jumper setting. Otherwise, damage to the system or unpredictable results

over circuit A jumper two board pins, is referred so the that jumper you to as can open is referred identify or unjumpered each to as pin jumpered. number when the The based plug jumper on is the pushed setting location down is often of over pin shown 1. only one in text pin as or two if there numbers, is no plug such at as all. 12. When The the number plug 1 is is pushed printed down on the

Figure system's A-2 jumpers. shows the location and default settings of the system jumper blocks. See Table A-1 for the designations, default settings, and functions of the

System Board Jumpers

Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumpers settings.

Figure A-2. System Board Jumpers

Table A- 1. System Board Jumper Settings Jumper PSWD_EN NVRAM_CLR Setting Description The password

Table A-1. System Board Jumper Settings

Jumper

PSWD_EN

NVRAM_CLR

Jumper PSWD_EN NVRAM_CLR Setting Description The password feature is enabled. (default) The password feature is

Setting

Description

Jumper PSWD_EN NVRAM_CLR Setting Description The password feature is enabled. (default) The password feature is

The password feature is enabled.(default) The password feature is disabled. The configuration settings are retained at system startup. (default)

(default)

The password feature is disabled.The password feature is enabled. (default) The configuration settings are retained at system startup. (default) The

The configuration settings are retained at system startup.is enabled. (default) The password feature is disabled. (default) The configuration settings are cleared at next

(default)

settings are retained at system startup. (default) The configuration settings are cleared at next system

The configuration settings are cleared at next system startup. NOTE: You can store a spare, unused jumper plug on one pin of the NVRAM_CLR NOTE: You can store a spare, unused jumper plug on one pin of the NVRAM_CLR jumper block.

startup. NOTE: You can store a spare, unused jumper plug on one pin of the NVRAM_CLR

jumpered

startup. NOTE: You can store a spare, unused jumper plug on one pin of the NVRAM_CLR

unjumpered

System Board Connectors

See operating Figure speeds. A-3 and Table A-2 for the location and description of system board connectors. Figure A-3 also lists expansion slot numbers, buses, and bus

Figure A-3. System Board Connectors

Table A- 2. System Board Connectors Connector Description 12V Power supply BACK FAN Back system

Table A-2. System Board Connectors

Connector

Description

12V

Power supply

BACK FAN

Back system fan

BATTERY

System battery

COM1/LPT/VGA

Serial, parallel, and video

CPU

Processor

DIMMn_x

Memory modules (4)

FDD

Diskette

FRONT_FAN

Front system fan

FRONT_PANEL

Front panel

INTRUDER

Chassis intrusion

KB/MS

PS/2 keyboard and mouse

LAN1

NIC

PRIMARY IDE

Primary IDE

PWR CONN

Power supply

SATA PORT0

SATA port 0

SATA PORT1

SATA port 1

SLOTn

Expansion slots:

l

12: 35: 32-bit/33-MHz 64-bit/66-MHz

l

SYS_MGMT

Remote access controller

USB

USB

Disabling a Forgotten Password

The in your system's User's software Guide. The security PSWD_EN features jumper include enables a system these password password and features a setup or disables password, them which and are clears discussed any password(s) in detail in currently "Using the in System use. Setup Program"

CAUTION: against electrostatic See your System discharge. Information Guide for complete information about safety

CAUTION: against electrostatic See your System discharge. Information Guide for complete information about safety precautions, working inside the computer, and protecting

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."

3. Lay the system on its right side.

4. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."

5. Remove the PSWD_EN jumper plug.

See Figure A-2 to locate the jumper on the system board.

6. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."

7. Stand the system upright.

8. Replace the bezel. See "Installing the Bezel" in "Troubleshooting Your System."

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

The system existing and/or passwords setup password, are not disabled you must (erased) install the until jumper the system plug. boots with the PSWD_EN jumper plug removed. However, before you assign a new

jumper plug removed. However, before you assign a new NOTE: time it boots. If you assign

NOTE: time it boots. If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next

10. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

11. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."

12. Lay the system on its right side.

13. Remove the cover "Removing the Cover" in "Troubleshooting Your System."

14. Install the PSWD_EN jumper plug.

See Figure A-2 to locate the jumper on the system board.

15. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."

16. Stand the system upright.

17. Replace the bezel. See "Installing the Bezel" in "Troubleshooting Your System."

18. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

19. Assign a new system and/or setup password.

To assign a new passwords using the System Setup program, see "Assigning a System Password" in your User's Guide.

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I/O Connectors

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Serial Connector700 Systems Installation and Troubleshooting Guide Parallel Connector PS/2-Compatible Keyboard and Mouse

Parallel ConnectorInstallation and Troubleshooting Guide Serial Connector PS/2-Compatible Keyboard and Mouse Connectors Video

PS/2-Compatible Keyboard and Mouse ConnectorsTroubleshooting Guide Serial Connector Parallel Connector Video Connector USB Connector Integrated NIC Connector

Video ConnectorConnector PS/2-Compatible Keyboard and Mouse Connectors USB Connector Integrated NIC Connector Network Cable

USB ConnectorKeyboard and Mouse Connectors Video Connector Integrated NIC Connector Network Cable Requirements I/O

Integrated NIC ConnectorKeyboard and Mouse Connectors Video Connector USB Connector Network Cable Requirements I/O describes connectors the

Network Cable RequirementsVideo Connector USB Connector Integrated NIC Connector I/O describes connectors the various are the connectors

I/O describes connectors the various are the connectors gateways that on your the system. system uses If you to reconfigure communicate the with hardware external connected devices, to such the as system, a keyboard, you may mouse, also printer, need the or pin monitor. number This and section signal information for these connectors. Figure B-1 illustrates the connectors on the system.

Figure B-1. I/O Connectors

the connectors on the system. Figure B-1. I/O Connectors Table B -1 shows the icons used

Table B-1 shows the icons used to label the connectors on the system.

Table B-1. I/O Connector Icons

Icon

Connector

 

Serial connector 

 

Parallel connector 

 

Mouse connector 

 

Keyboard connector 

 

Video connector 

 

USB connector 

 

NIC connector 

Serial Connector

Serial subminiature connectors connector. support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin D-

Serial Connector Autoconfiguration

designation designation. The default designation as Both the the integrated new of the and connector, integrated the remapped the serial system's COM connector connectors autoconfiguration is COM1. share When the same feature you add IRQ remaps an setting. expansion (reassigns) COM1 card and the containing COM3 integrated share a serial IRQ4, serial connector while connector COM2 that to and the has COM4 next the available same share IRQ3.

NOTE: COM2 is reserved for a remote access controller. COM2 is reserved for a remote access controller.

NOTE: expansion If two cards COM with connectors serial connectors share an designated IRQ setting, as expansion If two cards COM with connectors serial connectors share an designated IRQ setting, as you COM1 may and not COM3, be able the to use integrated them both serial at connector the same time. is disabled. In addition, if you install one or more

Before accommodate adding a the card new that COM remaps connector the COM designation. connectors, check the documentation that came with the software to make sure that the software can

Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector.

Figure B-2. Serial Connector Pin Numbers

for the connector. Figure B-2. Serial Connector Pin Numbers Table B- 2. Serial Connector Pin Assignments

Table B-2. Serial Connector Pin Assignments

Pin 1 Signal DCD 2 SIN I/O I I

Pin

1

Signal

DCD

2

SIN

I/O

I

I

Pin 1 Signal DCD 2 SIN I/O I I 3 SOUT O 4 DTR O 5

3

SOUT

O

4

DTR

O

5

GND

N/A

6

DSR

I

7

RTS

O

8

CTS

I

9

RI

I

Shell

N/A

N/A

O 8 CTS I 9 RI I Shell N/A N/A Definition Data carrier detect Serial input
O 8 CTS I 9 RI I Shell N/A N/A Definition Data carrier detect Serial input

Definition

Data carrier detect

Serial input

Serial output

Data terminal ready

Signal ground

Data set ready

Request to send

Clear to send

Ring indicator

Chassis ground

Parallel Connector

The system's integrated back panel. parallel The connector, default designation intended primarily of the system's for use by parallel printers connector that require is LPT1. data If in you parallel add an format, expansion uses card a 25-pin containing D-subminiature a parallel connector connector on the configured Program" in as the LPT1 User's (IRQ7, Guide. I/O Figure address B-3 378h), illustrates use the the System pin numbers Setup for program the parallel to remap connector the integrated and Table parallel B-3 defines connector. the pin See assignments "Using the for System the connector. Setup

Figure B-3. Parallel Connector Pin Numbers

Table B- 3. Parallel Connector Pin Assignments Pin Signal I/O Definition STB# I/O Strobe PD0

Table B-3. Parallel Connector Pin Assignments

Pin

Pin Signal I/O Definition STB# I/O Strobe PD0 I/O Printer data bit 0 PD1 I/O Printer
Pin Signal I/O Definition STB# I/O Strobe PD0 I/O Printer data bit 0 PD1 I/O Printer

Signal

I/O

Definition

Pin Signal I/O Definition STB# I/O Strobe PD0 I/O Printer data bit 0 PD1 I/O Printer
Pin Signal I/O Definition STB# I/O Strobe PD0 I/O Printer data bit 0 PD1 I/O Printer
STB# I/O Strobe PD0 I/O Printer data bit 0 PD1 I/O Printer data bit 1
STB#
I/O
Strobe
PD0
I/O
Printer data bit 0
PD1
I/O
Printer data bit 1
PD2
I/O
Printer data bit 2
PD3
I/O
Printer data bit 3
PD4
I/O
Printer data bit 4
PD5
I/O
Printer data bit 5
PD6
I/O
Printer data bit 6
PD7
I/O
Printer data bit 7
ACK#
I
Acknowledge
BUSY
I
Busy
PE
I
Paper end
SLCT
I
Select
AFD#
O
Automatic feed
ERR#
I
Error
INIT#
O
Initialize printer
SLIN#
O
Select in
GND
N/A
Ground

PS/2-Compatible Keyboard and Mouse Connectors

The Table PS/2-compatible B-4 defines the keyboard pin assignments and mouse for these cables connectors. attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and

Figure B-4. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers

PS/2-Compatible Keyboard and Mouse Connector Pin Numbers Table B-4. Keyboard and Mouse Connector Pin Assignments Pin

Table B-4. Keyboard and Mouse Connector Pin Assignments

Pin

1

2

3

4

5

6

Shell

Pin 1 2 3 4 5 6 Shell Signal I/O Definition KBDATA or MFDATA I/O Keyboard
Pin 1 2 3 4 5 6 Shell Signal I/O Definition KBDATA or MFDATA I/O Keyboard

Signal

I/O

Definition

Pin 1 2 3 4 5 6 Shell Signal I/O Definition KBDATA or MFDATA I/O Keyboard
Pin 1 2 3 4 5 6 Shell Signal I/O Definition KBDATA or MFDATA I/O Keyboard

KBDATA or MFDATA

I/O

Keyboard data or mouse data

NC

N/A

No connection

GND

N/A

Signal ground

FVcc

N/A

Fused supply voltage

KBCLK or MFCLK

I/O

Keyboard clock or mouse clock

NC

N/A

No connection

N/A

N/A

Chassis ground

You illustrates can attach the pin a VGA-compatible numbers for the monitor video connector to the system's and Table integrated B-5 defines video the controller pin assignments using a 15-pin for the high-density connector. D-subminiature connector. Figure B-5

NOTE: Installing a video card automatically disables the system's integrated video controller. Installing a video card automatically disables the system's integrated video controller.

Figure B-5. Video Connector Pin Numbers

video controller. Figure B-5. Video Connector Pin Numbers Table B- 5. Video Connector Pin Assignments Pin

Table B-5. Video Connector Pin Assignments

Pin 1 Signal RED 2 GREEN I/O O O

Pin

1

Signal

RED

2

GREEN

I/O

O

O

Pin 1 Signal RED 2 GREEN I/O O O 3 BLUE O 4 NC N/A 5
Pin 1 Signal RED 2 GREEN I/O O O 3 BLUE O 4 NC N/A 5

3

BLUE

O

4

NC

N/A

58, 10

GND

N/A

9

VCC

N/A

11

NC

N/A

12

DDC data out

O

13

HSYNC

O

14

VSYNC

O

15

NC

N/A

13 HSYNC O 14 VSYNC O 15 NC N/A Definition Red video Green video Blue video
13 HSYNC O 14 VSYNC O 15 NC N/A Definition Red video Green video Blue video

Definition

Red video

Green video

Blue video

No connection

Signal ground

Vcc

No connection

Monitor detect data

Horizontal synchronization

Vertical synchronization

No connection

USB Connector

diskette The system's drives USB and connector CD drives. supports Figure B-6 USB-compliant illustrates the peripherals pin numbers such for as the keyboards, USB connector mice, and and printers Table B-6 and defines may also the pin support assignments USB-compliant for the devices connector. such as

NOTICE: devices maximum that Do current exceed not attach ratings. this a threshold USB device may devices maximum that Do current exceed not attach ratings. this a threshold USB device may or cause a combination the USB of connectors USB devices to shut that down. draw a See maximum the documentation current of more that than accompanied 500 mA per the channel USB devices or +5 for V. Attaching their

Figure B-6. USB Connector Pin Numbers

for V. Attaching their Figure B-6. USB Connector Pin Numbers Table B-6. USB Connector Pin Assignments

Table B-6. USB Connector Pin Assignments

Pin 1 Signal Vcc

Pin

1

Signal

Vcc

Pin 1 Signal Vcc 2 DATA 3 +DATA 4 GND I/O Definition N/A Supply voltage I

2 DATA

3 +DATA

4 GND

Pin 1 Signal Vcc 2 DATA 3 +DATA 4 GND I/O Definition N/A Supply voltage I
Pin 1 Signal Vcc 2 DATA 3 +DATA 4 GND I/O Definition N/A Supply voltage I

I/O

Definition

N/A

Supply voltage

3 +DATA 4 GND I/O Definition N/A Supply voltage I Data in O Data out N/A

I

Data in

O

Data out

N/A

Signal ground

I Data in O Data out N/A Signal ground

Integrated NIC Connector

The 7 illustrates system's the integrated pin numbers NIC functions for the NIC as connector a separate and network Table B-7 expansion defines card the pin while assignments providing fast for the communication connector. between servers and workstations. Figure B-

Figure B-7. NIC Connector

and workstations. Figure B - Figure B-7. NIC Connector Table B-7. NIC Connector Pin Assignments Pin

Table B-7. NIC Connector Pin Assignments

Pin

1

2

3

4

5

6

7

8

Pin 1 2 3 4 5 6 7 8 Signal I/O Definition TD+ O Data out
Pin 1 2 3 4 5 6 7 8 Signal I/O Definition TD+ O Data out

Signal

I/O

Definition

Pin 1 2 3 4 5 6 7 8 Signal I/O Definition TD+ O Data out
Pin 1 2 3 4 5 6 7 8 Signal I/O Definition TD+ O Data out
TD+ O Data out (+) TD– O Data out (–) RD+ I Data in (+)
TD+
O
Data out (+)
TD–
O
Data out (–)
RD+
I
Data in (+)
NC
N/A
No connection
NC
N/A
No connection
RD–
I
Data in (–)
NC
N/A
No connection
NC
N/A
No connection

Network Cable Requirements

The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions.

NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.

NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.

l

Use Category 5 or greater wiring and connectors.

l

Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).

For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.

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Abbreviations and Acronyms

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

A

ampere(s)

AC

alternating current

ADC

analog-to-digital converter

ANSI

American National Standards Institute

APIC

Advanced Peripheral Interrupt Controller

ASIC

application-specific integrated circuit

BIOS

basic input/output system

BMC

baseboard management controller

bpi

bits per inch

bps

bits per second

BTU

British thermal unit

C

Celsius

CD

compact disc

CGA

color graphics adapter

cm

centimeter(s)

CMOS

complementary metal oxide semiconductor

COM

communications

cpi

characters per inch

cpl

characters per line

CPU

central processing unit

DAC

digital-to-analog converter

DAT

digital audio tape

dB

decibel(s)

dBA

adjusted decibel(s)

DC

direct current

DDR

double-data rate

DIMM

dual in-line memory module

DIN

Deutsche Industrie Norm

DIP

dual in-line package

DMA

direct memory access

DOC

Department of Communications (in Canada)

dpi

dots per inch

DRAM

dynamic random-access memory

DS/DD

double-sided double-density

DS/HD

double-sided high-density

ECC

error checking and correction

EDO

extended-data out

EGA

enhanced graphics adapter

EIDE

enhanced integrated drive electronics

EMI

electromagnetic interference

EMM

expanded memory manager

EMS

Expanded Memory Specification

EPP

Enhanced Parallel Port

EPROM

erasable programmable read-only memory

ESD

electrostatic discharge

ESDI

enhanced small-device interface

ESM

embedded server management

F

Fahrenheit

FAT

file allocation table

FCC

Federal Communications Commission

ft

feet

g

gram(s)

G

gravities

GB

gigabyte(s)

GUI

graphical user interface

Hz

hertz

I/O

input/output

ID

identification

IDE

integrated drive electronics

IRQ

interrupt request

K

kilo- (1024)

KB

kilobyte(s)

KB/sec

kilobyte(s) per second

Kb

kilobit(s)

Kbps

kilobit(s) per second

kg

kilogram(s)

kHz

kilohertz

LAN

local area network

lb

pound(s)

LCD

liquid crystal display

LED

light-emitting diode

LIF

low insertion force

LN

load number

lpi

lines per inch

LVD

low voltage differential

m

meter(s)

mA

milliampere(s)

mAh

milliampere-hour(s)

MB

megabyte(s)

Mb

megabit(s)

Mbps

megabit(s) per second

MBR

master boot record

MDA

monochrome display adapter

MGA

monochrome graphics adapter

MHz

megahertz

mm

millimeter(s)

ms

millisecond(s)

MTBF

mean time between failures

mV

millivolt(s)

NIC

network interface controller

NiCad

nickel cadmium

NiMH

nickel-metal hydride

NMI

nonmaskable interrupt

ns

nanosecond(s)

NTFS

NT File System

NVRAM

nonvolatile random-access memory

OTP

one-time programmable

PAL

programmable array logic

PCI

Peripheral Component Interconnect

PCMCIA

Personal Computer Memory Card International Association

PDB

power distribution board

PDU

power distribution unit

PGA

pin grid array

PIC

personal identification code

POST

power-on self-test

ppm

pages per minute

PQFP

plastic quad flat pack

PSDB

power-supply distribution board

PS/2

Personal System/2

PXE

preboot execution environment

RAID

redundant arrays of independent disks

RAC

remote access controller

RAM

random-access memory

RCU

Resource Configuration Utility

REN

ringer equivalence number

RFI

radio frequency interference

RGB

red/green/blue

ROM

read-only memory

rpm

revolutions per minute

RTC

real-time clock

SATA

serial ATA

SBE

single bit ECC

SCSI

small computer system interface

sec

second(s)

SEC

single-edge contact

SEL

system event log

SDRAM

synchronous dynamic random-access memory

SIMM

single in-line memory module

SMB

server management bus

SMI

system management interrupt

SNMP

Simple Network Management Protocol

SRAM

static random-access memory

SVGA

super video graphics array

TFT

thin film transistor

tpi

tracks per inch

UMB

upper memory block

UPS

uninterruptible power supply

USB

universal serial bus

V

volt(s)

VAC

volt(s) alternating current

VDC

volt(s) direct current

VGA

video graphics array

VLSI

very-large-scale integration

VRAM

video random-access memory

VRM

voltage regulator module

W

watt(s)

WH

watt-hour(s)

XMM

extended memory manager

XMS

eXtended Memory Specification

ZIF

zero insertion force

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Introduction

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Other Documents You May Need700 Systems Installation and Troubleshooting Guide Obtaining Technical Assistance The system includes the

Obtaining Technical Assistanceand Troubleshooting Guide Other Documents You May Need The system includes the following service features to

The system includes the following service features to make troubleshooting and repair easy and effective:

l

Embedded server management hardware, which monitors temperatures and voltages throughout the system.

l

System diagnostics, which checks for hardware problems (if the system can boot)

System upgrade options are offered, including:

l

Processors

l

System memory

l

Expansion-card options, including RAID controller cards

l

SATA or SCSI hard drives

l

IDE or SCSI tape backup devices

l

IDE CD, DVD, and CD-RW/DVD drives

Other Documents You May Need

CD, DVD, and CD-RW/DVD drives Other Documents You May Need The separate System document. Information Guide

The separate System document. Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a

l

The Getting Started Guide provides an overview of initially setting up your system.

l

The User's Guide provides information about system features and technical specifications.

l

Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

l

Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

l

Documentation for any components you purchased separately provides information to configure and install these options.

l

Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always read the updates first because they often supersede information in other documents.

NOTE: Always read the updates first because they often supersede information in other documents.

l

intended Release notes for experienced or readme users files may or technicians. be included to provide last-minute updates to the system or documentation or advanced technical reference material

Obtaining Technical Assistance

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

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Indicators and Codes

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Back-Panel Front-Panel Features Indicators and Features 700 Systems Installation and Troubleshooting Guide Hot-Plug System NIC Indicator Messages SCSI Codes Hard-Drive
Back-Panel Front-Panel Features Indicators and Features

Hot-Plug System NIC Indicator Messages SCSI Codes Hard-Drive Indicator Codes Back-Panel Front-Panel Features Indicators and Features System Beep Codes Diagnostics Alert Warning Messages Back-Panel Front-Panel Features Indicators and Features System Beep Codes Diagnostics Alert Warning Messages
Hot-Plug System NIC Indicator Messages SCSI Codes Hard-Drive Indicator Codes

System Beep CodesNIC Indicator Messages SCSI Codes Hard-Drive Indicator Codes Diagnostics Alert Warning Messages Messages Messages The

Diagnostics Alert Warning Messages Messages Messages SCSI Codes Hard-Drive Indicator Codes System Beep Codes The operating system, properly: applications, and operating SCSI Codes Hard-Drive Indicator Codes System Beep Codes The operating system, properly: applications, and operating
Diagnostics Alert Warning Messages Messages Messages

The operating system, properly: applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not

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System indicators

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System messages

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Beep codes

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Warning messages

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Diagnostics messages

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Alert messages

This indicators section and describes features each are illustrated type of message, in this section. lists the possible causes, and provides steps to resolve any problems indicated by a message. The system

Front-Panel Indicators and Features

Figure 2-1 shows the front-panel features of the system. Table 2-1 describes the front-panel features.

Figure 2-1. Front Panel Features

the front-panel features. Figure 2-1. Front Panel Features Table 2-1. Front- Panel Features and Indicators Indicator

Table 2-1. Front-Panel Features and Indicators

Indicator Feature or

Description

Indicator Feature or Description Power button Turns system power off and on.   l perform will
Indicator Feature or Description Power button Turns system power off and on.   l perform will

Power button

Turns system power off and on.

 

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perform will If you turn turn an off orderly off regardless the system shutdown of the using current before the power power operating button is turned system and off. the state. If system the power is running button an is pressed ACPI-compliant for more operating than 4 seconds, system, the the system system power can

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pressed. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is

information, The power button see your is enabled User's Guide in the and System the operating Setup program. system's When documentation. disabled, the button can only turn the system power on. For more

Power indicator

When the power indicator is on, the system is in a normal operating state. When the indicator is off, the system is off.

When the power indicator is on, the system is in a normal operating state. When the
When the power indicator is on, the system is in a normal operating state. When the
 

To exit from a power-saving state, briefly press the power button or click or move the mouse.

activity Hard-drive indicator

Flashes when data is being read from or written to the SATA hard drives that are connected to the integrated drive controller.

Back-Panel Features

Figure 2-2 shows the back-panel features of the system. Table 2-2 describes the back-panel features.

Figure 2-2. Back-Panel Features

the back-panel features. Figure 2-2. Back-Panel Features Table 2-2. Back- Panel Features Component Description

Table 2-2. Back-Panel Features

Component

Description

Power connector

Connects the system's power supply to a power source.

Cable tie

Relieves strain on the power cable.

NIC indicators

Provide information on NIC status. See "NIC Indicator Codes."

Expansion slots

Provide two 32-bit/33-MHz, 5-V PCI slots and three 64-bit/33-MHz, 3.3-V PCI-X slots

I/O ports and connectors

Connect peripheral devices to the system.

NIC Indicator Codes

The indicator NIC connector codes. on the back panel has indicators that provide information on network activity and link status (see Figure 2-3). Table 2-3 lists the NIC

Figure 2-3. NIC Indicators

Table 2- 3. NIC Indicator Codes Indicator Normal Operation Activity received Flashing amber indicates that

Table 2-3. NIC Indicator Codes

Indicator

Normal Operation

Activity

received Flashing amber indicates that network data is being sent or

Flashing amber indicates that network data is being sent or Link valid Steady link green partner

Link

valid Steady link green partner indicates on the that network. the network adapter is connected to a

on the that network. the network adapter is connected to a Error Condition adapter When off

Error Condition

adapter When off is at not the connected same time to that the network. the link indicator is off, the network

adapter When off is at not the connected same time to that the network. the activity indicator is off, the network

Hot-Plug SCSI Hard-Drive Indicator Codes

Each the respective SCSI hard-drive hard drive. carrier has two indicators: a busy indicator and a status indicator (see Figure 2-4). The indicators provide information on the status of

Figure 2-4. Hard-Drive Indicators

on the status of Figure 2-4. Hard-Drive Indicators Table the "drive 2 -4 lists fail" the

Table the "drive 2-4 lists fail" the code drive-status appears. After indicator the drive codes. is selected Different for codes removal, display the as "preparing drive events for occur removal" in the code system. appears. For After example, the replacement in the event drive of a hard-drive is installed, failure, the "preparing for operation, drive online" code appears.

The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive.

Table 2-4. SCSI Hard-Drive Status Indicator Codes

Drive-Status Indicator

Indicator Code

Drive bay empty

Off

Drive being prepared for operation, drive online

Steady green

Drive being identified, prepared for removal, or drive offline

Blinks green 3 times per second at equal intervals

Drive rebuilding

Blinks green once per second

Drive failed

Steady amber

System Messages

System probable messages cause and appear corrective on the action screen for to each notify message. you of a possible problem with the system. Table 2-5 lists the system messages that can occur and the

Table 2 -5 lists the system messages that can occur and the NOTE: appears If or

NOTE: appears If or you the receive operating a system system's message documentation that is not for listed an explanation in Table 2-5, of check the message the documentation and recommended for the application action. that is running when the message

Table 2-5. System Messages

Message Address mark not found Causes subsystem; Faulty CD/diskette-drive faulty system subsystem board. or hard-drive

Message

Address mark not found

Causes

subsystem; Faulty CD/diskette-drive faulty system subsystem board. or hard-drive

Corrective Actions

See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, "Troubleshooting or CD-RW/DVD Drive," SATA "Troubleshooting Hard Drives" in "Troubleshooting SCSI Hard Drives," Your or System."

SCSI Hard Drives ," Your or System ." Alert! not detected. Back system fan was Alert!

Alert! not detected. Back system fan was

Alert! not detected. Front system fan was

Alert! removed. Cover was previously

Alert! unsupported DIMM(s) n are

Alert! Invalid single Port configuration! 0 must hard be disk used. When drive, using SATA a

Alert! detected Mismatched in bank(s): DIMMs Bank are n

Alert! fan failure. Previous back system

Alert! fan failure. Previous front system

Alert! event. Previous thermal

Alert! failure. Previous voltage

Amount limited of to available 256 MB! memory

Auxiliary device failure

BIOS Update Attempt Failed!

Caution! installed NVRAM_CLR on system jumper board. is Please run setup.

installed. Specified fan is missing, faulty, or improperly

The chassis has been opened.

SPD BIOS checksum detected failed. DIMM SPD contains invalid value or

connector SATA hard on drive system not connected board. to correct

are Memory not the modules same type installed and size; in the faulty specified memory bank module(s).

Specified fan failed before last system startup.

system BIOS detected startup. a thermal event before the last

last ESM system detected startup. sensor voltage out of range before

program. OS Install Mode is enabled in the System Setup

keyboard Loose or improperly cable; faulty connected mouse or mouse keyboard. or

Remote BIOS firmware update attempt failed.

NVRAM_CLR jumper is installed.

Faulty diskette, diskette drive, CD drive, tape

Your See System." "Troubleshooting System Cooling Problems" in "Troubleshooting

Information only.

"Installing Replace the System defective Options." memory module. See "Memory Modules" in

interface If the system cable is is configured connected with to the one SATA hard PORT0 drive, connector ensure that on the the drive's system board. See Figure A-3 for connector location.

size "Troubleshooting Ensure and that that all they banks System are contain properly Memory" memory installed. in "Troubleshooting modules If the problem of the same Your persists, System." type see and

Information only.

Ensure that thermal grease is applied to the heat sink and the heat are System sink functioning is installed Options" properly. properly. and "Troubleshooting See Ensure "Replacing that the System the front Processor" and Cooling back Problems" in system "Installing fans in "Troubleshooting Your System."

Information only.

System Disable Setup OS Install Program" Mode in in your the User's System Guide). Setup program (see "Using the

in See "Troubleshooting "Troubleshooting Your the System." Mouse" and "Troubleshooting the Keyboard"

Retry the BIOS firmware update (see "Getting Help").

Check Setup Remove Program" the the System NVRAM_CLR in Setup your User's configuration jumper Guide). (see Figure settings A-2 (see for "Using jumper the location). System

Replace the diskette. If the problem persists, see "Troubleshooting a

for "Using jumper the location). System Replace the diskette. If the problem persists, see " Troubleshooting

drive, or hard drive.

"Troubleshooting Drives" Diskette in Drive," "Troubleshooting "Troubleshooting SATA Hard Your Drives," System." a CD, or DVD, "Troubleshooting or CD-RW/DVD SCSI Drive," Hard

Data error

Decreasing available memory

Diskette failure drive n seek

installed Two RACs RAC. are installed, or faulty or improperly Add-in video card is installed.
installed Two RACs RAC. are installed, or faulty or improperly Add-in video card is installed.
installed Two RACs RAC. are installed, or faulty or improperly Add-in video card is installed.
installed Two RACs RAC. are installed, or faulty or improperly Add-in video card is installed.
installed Two RACs RAC. are installed, or faulty or improperly Add-in video card is installed.

installed Two RACs RAC. are installed, or faulty or improperly

Add-in video card is installed.

slot. The RAC card is not installed in the proper PCI

Faulty or improperly installed RAC.

Faulty keyboard controller; faulty system board.

installed. Operating system corrupted or improperly

the Ensure correct that slot. there Ensure is only that one the RAC RAC installed is properly and that installed. it is installed See in "Expansion persists, see Cards" "Getting in "Installing Help." System Options." If the problem

Cards" Ensure in that "Installing the RAC System is installed Options." in the correct slot. See "Expansion

"Troubleshooting Ensure that the RAC Expansion is installed Cards" in the in "Troubleshooting correct PCI slot. See Your System."

Expansion Ensure that Cards" the RAC in "Troubleshooting is properly installed. Your See System." "Troubleshooting

See "Getting Help."

Faulty or improperly installed memory modules.

System." See "Troubleshooting System Memory" in "Troubleshooting Your

Setup Incorrect program. configuration settings in the System

Faulty or improperly installed diskette drive.

Faulty or improperly inserted diskette.

System Run the Setup System Program" Setup program in your User's to correct Guide). the settings (see "Using the

System." See "Troubleshooting a Diskette Drive" in "Troubleshooting Your

Diskette read failure

Diskette failed subsystem reset

Diskette write protected

Drive not ready

Embedded error server management

Error: detected, More system than one halted. RAC

with this Error: an slot. RAC add-in cannot video be used card in

Error: correct halted. RAC PCI is slot, not in system the

Error: initialization Remote Access failure. Card

Gate A20 failure

General failure

Hard disk controller failure

Invalid detected. memory Potential configuration corruption exists!

Keyboard controller failure

Keyboard data line failure

Keyboard failure

Keyboard stuck key failure

Memory at address, address read line value failure expecting value

Replace the diskette.

Faulty or improperly installed diskette drive.

System." See "Troubleshooting a Diskette Drive" in "Troubleshooting Your

Diskette write-protect feature activated.

Move the write-protect tab on the diskette to the disabled position.

drive. Diskette missing or improperly inserted in diskette

Reinsert or replace the diskette.

controller Faulty or (RAC) improperly or loose installed cable remote connection. access

RAC Options." Ensure is properly that If the the installed. problem RAC's cable persists, See is "Expansion properly see "Getting connected. Cards" Help." in "Installing Ensure that System the

Reinstall the operating system.

program; Incorrect improperly configuration installed settings hard in System drive; loose Setup interface controller or subsystem. power cable; faulty hard-drive

Run the System Setup program to correct the drive type setting (see "Using persists, SATA Hard the see System Drives" "Troubleshooting in Setup "Troubleshooting Program" SCSI in Hard your Your Drives" User's System." Guide). or "Troubleshooting If the problem

been Memory properly module followed. installation guidelines have not

Options." See "Memory Module Installation Guidelines" in "Installing System

Faulty keyboard controller; faulty system board.

See "Getting Help."

faulty Loose keyboard; or improperly faulty connected keyboard keyboard controller. cable;

System." See "Troubleshooting the Keyboard" in "Troubleshooting Your

Faulty or improperly installed memory modules.

System." See "Troubleshooting System Memory" in "Troubleshooting Your

failure Memory value expecting double at address , word value logic read failure Memory end

failure Memory value expecting double at address, word value logic read

failure Memory end address odd/even at start logic address to

Memory address, write/read read value failure at expecting value

Memory allocation error

Faulty application program.

been Memory properly module followed. installation guidelines have not

Memory error! bank population

guidelines have not Memory error! bank population Restart the application program. Options ." See "
guidelines have not Memory error! bank population Restart the application program. Options ." See "

Restart the application program.

Options." See "Memory Module Installation Guidelines" in "Installing System

Faulty or improperly installed memory modules.

Memory address parity interrupt at

terminate The spacebar the memory was pressed test. during POST to

Memory keystroke tests terminated by

hard Faulty drive, or missing or hard-drive CD/diskette-drive subsystem. subsystem,

No boot device available

No drive boot sector on hard- disk

No operating system on hard drive.

Faulty system board.

No timer tick interrupt

 

hard-drive Faulty diskette, subsystem. CD/diskette-drive subsystem, or

Non-system error disk or disk

 

No operating system on diskette.

Not a boot diskette

improperly Loose cable(s) installed to expansion expansion card(s); card. faulty or

PCI BIOS failed to install

Error encountered while initializing PCI devices.

Plug error & Play Configuration

configuration Primary drive error n

Primary drive n failure

Primary drive n not found

Read fault

Requested sector not found

Faulty or improperly installed hard drive.

integrated the The System specified hard Setup drive drive program, on controller the primary but is no set drive channel to Auto is of in the attached; interface or improperly power cable. installed hard drive; loose

hard-drive Faulty diskette, subsystem. CD/diskette-drive subsystem, or

hard Improperly drive, or connected power cable. diskette drive, tape drive,

Reset failed

System." See "Troubleshooting System Memory" in "Troubleshooting Your

Information only.

"Troubleshooting RW/DVD Use a bootable Drive," diskette, "Troubleshooting a Diskette CD, Drive," or hard SATA "Troubleshooting drive. Hard If Drives," the problem a or CD, persists, DVD, or CD- see "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System."

program Check the (see hard-drive "Using the configuration System Setup settings Program" in the in System your User's Setup Guide).

See "Getting Help."

See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, "Troubleshooting If or the CD-RW/DVD problem persists, Drive," SCSI "Troubleshooting Hard see "Getting Drives" in Help." "Troubleshooting SATA Hard Drives," Your or System."

Use a bootable diskette.

expansion Expansion Ensure that card(s). Cards" all appropriate in If "Troubleshooting the problem cable(s) persists, are Your securely see System." "Troubleshooting connected to the

for Expansion Install jumper the Cards" location). NVRAM_CLR in "Troubleshooting If the jumper problem and persists, reboot Your the System." see system "Troubleshooting (see Figure A-2

"Troubleshooting Your Ensure System." that the CD a CD, drive DVD, cables or CD-RW/DVD are properly Drive" connected. in "Troubleshooting See

Run the System Setup program to correct the drive settings (see "Using persists, SCSI Hard the see Drives" System "Troubleshooting in Setup "Troubleshooting Program" SATA in Hard your Your Drives" User's System." Guide). or "Troubleshooting If the problem

See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, "Troubleshooting If or the CD-RW/DVD problem persists, Drive," SCSI "Troubleshooting Hard see "Getting Drives" in Help." "Troubleshooting SATA Hard Drives," Your or System."

see Ensure "Getting that all Help." cables are securely connected. If the problem persists,

ROM bad checksum = address SATA auto-sensing port n hard error disk drive SATA configuration

ROM bad checksum = address

SATA auto-sensing port n hard error disk drive

SATA configuration port n hard error disk drive

SATA failure port n hard drive

Faulty or improperly installed expansion card.

Faulty or improperly installed hard drive.

System." See "Troubleshooting Expansion Cards" in "Troubleshooting Your

"Troubleshooting Controller" Ensure that and the "Troubleshooting hard a SATA drive Hard cables Drive a are SATA Connected properly Hard Drive connected. to the in a Integrated RAID See Drive Configuration (When Available)" in "Troubleshooting Your System."

Available) " in " Troubleshooting Your System ." SATA found port n hard drive not Sector

SATA found port n hard drive not

Sector not found

Seek error

Seek operation failed

Shutdown failure

Time-of-day clock stopped

Time-of-day run SETUP program not set - please

Timer chip counter 2 failed

Unexpected protected mode interrupt in

Unsupported detected CPU stepping

Utility available partition not

Warning! loaded for No processor microcode n update

Write fault

Write drive fault on selected

Setup drive Incorrect is program. installed. configuration The drive settings setting in is the Auto System but no

System Run the Setup System Program" Setup program in your User's to correct Guide. the settings. See "Using the

Faulty diskette or hard drive.

See Replace "Hard the Drives" diskette. in "Installing If the problem Drives." persists, replace the hard drive.

Shutdown test failure.

System." See "Troubleshooting System Memory" in "Troubleshooting Your

Faulty battery.

System." See "Troubleshooting the System Battery" in "Troubleshooting Your

battery. Incorrect Time or Date settings; faulty system

Check the Time and Date settings (see "Using the System Setup system Program" battery in your (see User's "System Guide). Battery" If the problem in "Installing persists, System replace Options"). the

Faulty system board.

See "Getting Help."

faulty Faulty system or improperly board. installed memory modules or

System." See "Troubleshooting If the problem System persists, Memory" see "Getting in "Troubleshooting Help." Your

Processor is not supported by the system.

Update the BIOS firmware (see "Getting Help").

utility The <F10> partition key exists was pressed on the boot during hard POST, drive. but no

OpenManage Create a utility Server partition Assistant on the CD). boot hard drive (see the Dell

BIOS error.

Update the BIOS firmware (see "Getting Help").

hard Faulty drive, diskette, or hard-drive CD/diskette-drive subsystem. subsystem,

See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, "Troubleshooting or CD-RW/DVD Drive," SCSI Troubleshooting Hard Drives" in "Troubleshooting SATA Hard Drives," Your or System."

," SCSI Troubleshooting Hard Drives " in " Troubleshooting SATA Hard Drives ," Your or System
," SCSI Troubleshooting Hard Drives " in " Troubleshooting SATA Hard Drives ," Your or System

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

may emit a series of beeps that identifies the problem. NOTE: If the system boots without

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.

If

of

a the beep beep code code, is emitted, use system write diagnostics down the to series identify of beeps the possible and then cause. look it If up you in are Table still 2-6. unable If you to are resolve unable the to problem, resolve see the "Getting problem by Help." looking up the meaning

Table 2-6. System Beep Codes

Code

Cause

1-1-2

CPU register test failure

1-1-3

CMOS write/read test failure

1-1-4

BIOS ROM checksum failure

1-2-1

Programmable interval-timer test failure

1-2-2

DMA initialization failure

1-2-3

DMA page register write/read test failure

1-3-1

Main-memory refresh verification failure

1-3-2

No memory installed

1-3-3

main Chip memory or data line failure in the first 64 KB of

1-3-4

memory Odd/even logic failure in the first 64 KB of main

1-4-1

memory Address line failure in the first 64 KB of main

1-4-2

Parity failure in the first 64 KB of main memory

1-4-3

Fail-safe timer test failure

1-4-4

Software NMI port test failure

through 2-4-4 2-1-1

Bit failure in the first 64 KB of main memory

3-1-1

Slave DMA-register failure

3-1-2

Master DMA-register failure

3-1-3

Master interrupt-mask register test failure

3-1-4

Slave interrupt-mask register failure

3-2-2

Interrupt vector loading failure

3-2-4

Keyboard-controller test failure

3-3-1

CMOS power-fail and checksum checks failure

3-3-2

System configuration check failure

3-3-3

Keyboard controller not detected

3-3-4

Video memory test failure

3-4-1

Screen initialization failure

3-4-2

Screen-retrace test failure

3-4-3

Video ROM search failure

4-2-1

No timer tick

4-2-2

Shutdown test failure

4-2-3

Gate A20 failure

4-2-4

Unexpected interrupt in protected mode

4-3-1

Improperly installed or faulty memory modules

4-3-2

No memory modules installed in bank n

4-3-3

Interval timer channel 2 test failure

4-3-4

Time-of-day clock stopped

4-4-1

Super I/O chip failure; faulty system board

4-4-4

Cache test failure; faulty processor

board 4-4-4 Cache test failure; faulty processor Corrective Action See " Troubleshooting the Processor

Corrective Action

See "Troubleshooting the Processor" in "Troubleshooting Your System."

See "Getting Help."

Reflash the BIOS firmware (see "Getting Help").

See "Getting Help."

See "Troubleshooting System Memory" in "Troubleshooting Your System."

See "Getting Help."

See "Troubleshooting the Keyboard" in "Troubleshooting Your System."

See "Getting Help."

See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

See "Troubleshooting System Memory" in "Troubleshooting Your System."

"Installing Install memory System modules Options"). of the same type and size in bank n (see "Memory Modules" in

See "Getting Help."

See "Troubleshooting the System Battery" in "Troubleshooting Your System."

See "Getting Help."

See "Troubleshooting the Processor" in "Troubleshooting Your System."

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a

diskette, typing y (yes) a message or n (no). will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by

usually interrupt the task and require you to respond by NOTE: the documentation Warning messages that

NOTE: the documentation Warning messages that accompanied are generated the by operating either the system application or application. or the operating system. For more information, see "Finding Software Solutions" and

Diagnostics Messages

When the Diagnostics you run system Checklist diagnostics, in "Getting an Help," error and message then follow may result. the instructions Diagnostic in error that messages section for are obtaining not covered technical in this assistance. section. Record the message on a copy of

Alert Messages

Systems drive, temperature, management fan, software and power generates conditions. alert For messages more information, for your system. see the Alert systems messages management include information, software documentation. status, warning, and failure messages for

Back to Contents Page

Back to Contents Page

Finding Software Solutions

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Before You Begin700 Systems Installation and Troubleshooting Guide Troubleshooting Errors and Conflicts Software problems can

Troubleshooting Errors and ConflictsInstallation and Troubleshooting Guide Before You Begin Software problems can be caused by: l Improper

Software problems can be caused by:

l

Improper installation or configuration of an application

l

Application conflicts

l

Input errors

l

Interrupt assignment conflicts

Ensure install the that software, you are installing you might the need software to troubleshoot application your according software to application the software and manufacturer's your system. recommended procedures. If a problem occurs after you

See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.

manufacturer for detailed troubleshooting information. NOTE: If all of the system diagnostic tests complete

NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused by the software and not the hardware.

Before You Begin

l

Scan the software media with antivirus software.

l

Read the software documentation before you run the installation utility.

l

Be prepared to respond to prompts from the installation utility.

The that installation are connected utility to the may system. require Have you to this enter information information available about before your system, running such the as installation how the operating utility. system is configured, and the type of peripherals

Troubleshooting Errors and Conflicts

While problems configuring are sometimes and running indicated software, by error problems messages. might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The

Error If you messages receive an are error generated message by that system is not hardware listed, see or your software. operating "Indicators system and or software Codes" provides program information documentation about for error troubleshooting messages that information. are hardware-based.

Input Errors

Pressing ensure that a specific the values key or or set characters of keys you at the are wrong entering time are may valid. produce unexpected results. See the documentation that came with the software application to

system, reconfigure Ensure that the a your changes software operating can application conflict system with so is that configured an application's it can run properly properly operating to run in its requirements. the new application. environment. After Remember you configure that whenever the operating you change system, the you parameters may need of to the reinstall operating or

Application Conflicts

Some application applications errors occur, can leave see unnecessary your application files device or data driver behind or operating after they system are deleted documentation from your system. for troubleshooting Device drivers information. can also create application errors. If

IRQ Assignment Conflicts

Most each PCI PCI device devices for can specific share IRQ an IRQ requirements. with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for

Table 3-1. IRQ Assignment Defaults

IRQ Line

Assignment

IRQ0

System timer

IRQ1

Keyboard controller

IRQ2

Interrupt controller 1 to enable IRQ8 through IRQ15

IRQ3

Serial port 2 (COM2 and COM4)

IRQ4

Serial port 1 (COM1 and COM3)

IRQ5

Available

IRQ6

Diskette drive controller

IRQ7

Parallel port

IRQ8

Real-time clock

IRQ9

ACPI functions (used for power management)

IRQ10

Available

IRQ11

Available

IRQ12

PS/2 mouse port unless the mouse is disabled through the System Setup program

IRQ13

Math coprocessor

IRQ14

Integrated drive controller (primary channel) for the IDE CD drive and tape backup device

IRQ15

Integrated drive controller (secondary channel) for the SATA ports

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Running System Diagnostics

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Using Server Administrator Diagnostics700 Systems Installation and Troubleshooting Guide System Diagnostics Features When to Use the System

System Diagnostics FeaturesTroubleshooting Guide Using Server Administrator Diagnostics When to Use the System Diagnostics Running the System

When to Use the System DiagnosticsServer Administrator Diagnostics System Diagnostics Features Running the System Diagnostics System Diagnostics Testing

Running the System DiagnosticsDiagnostics Features When to Use the System Diagnostics System Diagnostics Testing Options Using the Advanced

System Diagnostics Testing Optionsto Use the System Diagnostics Running the System Diagnostics Using the Advanced Testing Options Error Messages

Using the Advanced Testing Optionsthe System Diagnostics System Diagnostics Testing Options Error Messages system's use If you diagnostics

Error MessagesTesting Options Using the Advanced Testing Options system's use If you diagnostics experience hardware test

system's use If you diagnostics experience hardware test a without problem results requiring to with help your you additional system, solve the run equipment problem. the diagnostics or risking before data calling loss. If for you technical are unable assistance. to fix the The problem purpose yourself, of the service diagnostics and is support to test personnel your can

Using Server Administrator Diagnostics

To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.

To the access online the help. online For additional diagnostics, information, log into the see Server the Server Administrator Administrator home User's page, Guide. and then click the Diagnostics tab. For information about using diagnostics, see

System Diagnostics Features

The to: system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you

l

Run tests individually or collectively.

l

Control the sequence of tests.

l

Repeat tests.

l

Display, print, or save test results.

l

Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.

l

View help messages that briefly describe each test and its parameters.

l

View status messages that inform you if tests are completed successfully.

l

View error messages that inform you of problems encountered during testing.

When to Use the System Diagnostics

If input/output a major component devices (monitor, or device keyboard, in the system and diskette does not drive) operate are properly, functioning, component you can failure use the may system be indicated. diagnostics As to long help as identify the processor the problem. and the system's

Running the System Diagnostics

The Server system Assistant diagnostics CD. can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage

NOTICE: addition, use Use only the system the program diagnostics that came to test with only addition, use Use only the system the program diagnostics that came to test with only your your system system. (or Using an updated this program version with of that other program). systems may cause invalid results or error messages. In

From the Utility Partition

1. As the system boots, press <F10> during POST.

2. From the utility partition main menu under Run System Utilities, select Run System Diagnostics.

From the Diagnostics Diskettes

1. User's Create Guide a set for of information diagnostics diskettes on creating from the the diskettes. Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your

2. Insert the first diagnostics diskette.

3. Reboot the system.

If the system fails to boot, see "Getting Help."

When allows you you start to run the all system or specific diagnostics, diagnostics a message tests or is to displayed exit the system stating diagnostics. that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu

NOTE: Before you read the rest of this section, start the system diagnostics so that you Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

System Diagnostics Testing Options

To option. select an option from the Diagnostics menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the

Table 4-1 provides a brief explanation of testing options.

Table 4-1. System Diagnostics Testing Options

Testing Option

Function

Quick Tests

require Performs user a quick interaction. check of Use the this system. option Select to quickly Test identify All Devices the source and then of your select problem. Quick Tests. This option runs device tests that do not

Test One Device

Tests a particular device.

Extended Tests

Performs a more thorough check of the system. Select Test All Devices and then select Extended Tests.

Advanced Testing

Checks a particular area of the system.

Results Information and

Displays test results.

Program Options

Sets various test parameters.

Configuration Device

Displays an overview of the devices in the system.

Exit to MS-DOS

Exits the diagnostics and returns to the System Utilities menu.

Using the Advanced Testing Options

When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears and displays the following information:

l

l

Two lines at the top of the screen identify the diagnostics utility, the version number, and the system's service tag number.

Tests menu. The left submenu. As side you of move the Press screen from the one up- under menu or down-arrow Device option Groups to another, keys lists to highlight the a brief diagnostic explanation a particular device of device groups the highlighted group. in the Press order option the that left- appears they or are right-arrow at tested the bottom if you keys of select to the select screen. All under the options the Run on the

l

key The to menu highlight area an consists option. of The two second lines at line the provides bottom of information the screen. about The first the highlighted line lists the option. menu options that you can select; press the left- or right-arrow

For more information about a device group or device, highlight the Help option and press <Enter>. Press <Esc> to return to the previous screen.

Error Messages

When copy of you the run Diagnostics a system Checklist diagnostics and test, instructions you may for receive obtaining an error technical message assistance, during testing. see "Getting Record Help." the message on a copy of the Diagnostics Checklist. For a

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Troubleshooting Your System

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Start-Up Safety First— For Routine You and Your System For Routine You and Your System
Start-Up Safety First — For Routine You and Your System

Responding Bezel Checking the to Equipment a Systems Management Software Alert Message Bezel Checking the to Equipment a Systems Management Software Alert Message Bezel Checking the to Equipment a Systems Management Software Alert Message
Responding Bezel Checking the to Equipment a Systems Management Software Alert Message

System Inside Troubleshooting Troubleshooting Troubleshooting the Cover System the a a Damaged Wet System System Battery Systemto Equipment a Systems Management Software Alert Message Troubleshooting Troubleshooting Troubleshooting System to Equipment a Systems Management Software Alert Message Troubleshooting Troubleshooting Troubleshooting System to Equipment a Systems Management Software Alert Message Troubleshooting Troubleshooting Troubleshooting System to Equipment a Systems Management Software Alert Message Troubleshooting Troubleshooting Troubleshooting System to Equipment a Systems Management Software Alert Message Troubleshooting Troubleshooting Troubleshooting System

Troubleshooting Troubleshooting Troubleshooting System System the Power Memory Cooling Supply Problems System the a a Damaged Wet System System Battery System Troubleshooting Troubleshooting Troubleshooting a SCSI a System the a a Damaged Wet System System Battery System Troubleshooting Troubleshooting Troubleshooting a SCSI a
Troubleshooting Troubleshooting Troubleshooting System System the Power Memory Cooling Supply Problems

Troubleshooting Troubleshooting Troubleshooting a SCSI a CD, Diskette Hard DVD, Drive Drives or CD-RW/DVD Drive System System the Power Memory Cooling Supply Problems Troubleshooting Troubleshooting Troubleshooting SATA System System the Power Memory Cooling Supply Problems Troubleshooting Troubleshooting Troubleshooting SATA
Troubleshooting Troubleshooting Troubleshooting a SCSI a CD, Diskette Hard DVD, Drive Drives or CD-RW/DVD Drive

Troubleshooting Troubleshooting Troubleshooting SATA Expansion the Processor Hard Drives Cards a CD, Diskette Hard DVD, Drive Drives or CD-RW/DVD Drive Safety First — For You and a CD, Diskette Hard DVD, Drive Drives or CD-RW/DVD Drive Safety First — For You and
Troubleshooting Troubleshooting Troubleshooting SATA Expansion the Processor Hard Drives Cards

Safety FirstFor You and Your System

To attempt perform to service certain the procedures system except in this document, as explained you in must this guide remove and the elsewhere system cover in your and system work inside documentation. the system. While working inside the system, do not

Always follow the instructions closely, and ensure that you review all information in "Safety Instructions" in the System Information Guide. System Information Guide.

CAUTION: against electrostatic See your System discharge. Information Guide for complete information about safety precautions, against electrostatic See your System discharge. Information Guide for complete information about safety precautions, working inside the computer, and protecting

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 5-1.

Table 5-1. Start-Up Routine Indications

Look/listen for:

Action

An error message displayed on the monitor.

See "System Messages" in "Indicators and Codes."

A series of beeps emitted by the system.

See "System Beep Codes" in "Indicators and Codes."

Alert messages from the systems management software.

See the systems management software documentation.

The monitor's power indicator.

See "Troubleshooting the Video Subsystem