Georgian IT Innovation Event - 2010

Building E-Governance in Moldova: Experience, Lessons Learned and New Vision

Ion Cosuleanu, November, 11, 2010

What I will talk about?

Moldova general presentation Brief History of IS development: Legal, Regulatory and Institutional framework Why e-Governance first? e-Government and e-services development brief E-Declarations: special digital signature Centre E-Learning in ICT Lessons learned

New 2010 approach- Rethink Moldova-new vision e-Transformation E-Governance Centre

Republic of Moldova General Presentation

Source: http://www.worldatlas.com/webimage/countrys/europe/md.htm

Surface (Area): 33,8 sq km Population: 3,563.7 million (excepting Transnistria) GDP $4.8 billion (2009) The Knowledge Economy Index 2008: rank 67 of 140 Global Competitiveness Index 2008-2009: rank 95 of 134 Happy Planet Index 2.0 2009: rank 32 of 143
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Moldova: Toward Information Society and e-Governance: basic legal, conceptual and methodological framework

Law on Telecommunications (1995) Law on Informatization and State Information Resources (2003) Presidential Decree on Building Information Society (2004) First eReadiness country Report (2004) Government Policy on Information Society Building (2004) Law on Electronic Commerce (2004) Law on Electronic Document and Digital Signature (2004) Law on Data Protection (2007) Law on Registers (2007) Law on Electronic Communications (2007) Law on Transparency of Decision Making Process (2008) The National Strategy and of Action Plan Electronic Moldova (2005) The mechanism of monitoring, planning and annual financing of IS development (2006) Presidential Programme SALT-The LEAP for schools (2005) e-Governance Concept and e-Governance Portal Concept (2006) Methodological Norms, Manual, evaluation and certification tools on training, evaluation and certification of Public Servants in ICT knowledge (2006) Standard Requirements toward the official web-pages of Public Administration Authorities in Internet (2006) The e-Tax Declaration Portal & Information System implemented (2006-2008) e-Statistics Concept (2008-2010) e-Voting Information System Concept (2008) e-Learning tools in ICT for Public Servants (2009)
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Moldova toward the Information Society: Institutional Framework Development progress

Ministry of Informatics Information and Telecommunications (1990) National Informatics Centre (1990) Ministry of Communications (1994) State Inspectorate for Radio Frequencies (1993) State Commission for Radio Frequencies (1995) Ministry of Transport and Communications (1998) National Regulatory Agency for Telecommunications and Informatics (2000) Department of Information Technologies (2001) Ministry of Information Development (2005) Ministry of Information Technologies and Communications (2009) National Regulatory Agency for Electronic Communications and Information Technology (2008) National Centre for Frequency Coordination (2008) Centre for Special Telecommunications (2002) Institute for Information Society Development (2008) Data protection Centre (2008) E-Government Centre (2010) National Commission for e-Transformation (2010) (in green-the functioning now framework)

ICT penetration rates in Moldova and mobile services costs

Broadband Internet Access 5.20%

Internet access

38.00%

mobile telephony

80.10%

Rusia Romania media ECE Ucraina Armenia Georgia Bulgaria Media CSI Azerbaidjan Moldova Krgzstan* 0 2 4 6 8

8,5 10

fixed telephony

32.30%

The cost of mobile telephony services as, % of GDP per capita

Sources: The National Regulatory Agency - www.anrceti.md, IPP-Magenta Survey 2010 (World BankUNDP), e-Development Report Moldova 2009

ICT sector role in development of Moldova

One of the pillars of the Moldovan economy (9,5% of GDP) The highly-paid industry Average sales growth - 25% (2007) 20.500 jobs 5% of RM exports

Source: The ICT Policy White Book, 2009, Ministry of ICT

E-Government Readiness Index and Competitiveness Index 2010

e-Government Readiness 2010
0.7 0.649

Global Competitiveness Index 2010

0.6 0.5181 0.5 0.5136 0.49 0.4611 0.4571 0.4248 0.4025 0.4 0.4489 0.454

0.3

0.2

0.1

4.4 4.3 4.2 4.1 4 3.9 3.8 3.7 3.6 3.5 3.4

4.29

3.9

3.86

3.86 3.76

Ukraine
0 Ukraine Russian Federation Belarus Republic of Moldova Azerbaijan Georgia Armenia CIS average Global average European average

Republic of Moldova

Azerbaijan

Georgia

Armenia

Source: UN Global E-Government Survey 2010

Source: http://gcr.weforum.org/gcr2010/

E-Governance Concept: Government- promoter of e-services

Ministries, other central public authorities

Government Intranet

Local Public Authorities

Government Gateway

e-Governance Portal, Official Web Pages

Citizens

Businesses

The Government built the Government Intranet and created the Access system based on 4 main state information resources: Population Register Companies Register Transport Means Register Drivers Register The system allows on-line access of: 176 public authorities, 24 Embassies of Moldova to help citizens of Moldova to issue identity documents in case of lost or theft, 34 companies (total of 2000 users). In 20079 2008 4 bn accesses were served.

The e-Moldova National Strategy and Action Plan implementation

E- Governance and E-democracy 41 actions E-Economy 25 actions

E-Educations 28 actions
E-Culture 26 actions

National Strategy e-Moldova

E-Infrastructure 18 actions E-Science 22 actions E-Health 17 actions

Out of 176 planned actions e-Moldova

Implemented Partially implemented In progress Un-initiated 63 26 29 38 35,8% 14,8 % 16,5 % 21,6 %

Out of 41 planned actions on eGov 12 12 12 5 29% 29% 29% 12%

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How to receive the e-service in Moldova?

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The first fully functional e-service in Moldova: e-Tax

Declaration

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The e-services portal

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The e-learning Tools for Public Servants in ICT and e-Governance

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Basic 20 e-services situation in Moldova : are we building what is demanded?

What Citizens Want (out of 100%)
Health related services Announcement of moving (change of address) Enrolment in higher education / university Certificates (birth, marriage): request and delivery Public libraries (availability of catalogues, search tools) Declaration to the police (e.g. in case of theft) Application for building permission Car registration (new, used and imported cars) Personal documents (passport and driver's licence) Social security contributions Job search services by labour offices Income taxes: declaration, notification of assessment

On-line level (out of 5 levels)

0.2

0.4

0.6

0.8

The most demanded by citizen e-health services are not practically implemented on-line

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Basic 20 e-services situation: where is Moldova?

All Central PA have web-pages but only 1 service is fully on-line 8 services are offered partially on-line Only 2% of AAP are offering online services

Moldova

Low IT level

Technological Level

High IT Level

On-line Services

Number

Complexity level
I II 2 III 7

Out of 12 services for Citizens

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Out of 8 cervices for companies

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Source: Prof Pavle Siecherl: Presentation in e-Gov CeDG Conference Portoroj October 2010

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Moldova definitely lags behind world average and European Union countries on e-government implementation

Main Barriers/Problems

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The main barriers for development (1):

Inefficient Law implementation The low affordability of internet connectivity (5 -10 times higher than in other neighbouring countries in per capita affordability terms); Weak educational system in the ICT area; De-facto monopoly in the telecommunications sector and unfair public tendering often favouring state-owned software developing companies; Non-shared facilities of telecom companies is increasing the costs and is hampering development; While some fiscal exceptions for software companies established, the costs of doing business in the ICT sector is generating competitive disadvantages for Moldovan companies. Low ICT sector visibility and non-functional strategies: ICT in Moldova still is perceived as separate from other components of the knowledge economy, such as high education and Research & Development activities. Frequent turnover of Public Authorities employees is delaying achievement of the planned results of UNDP and other donors assistance
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The main barriers for development (2): Lack of sufficient involvement of beneficiary counterpart in the project activities (endorsement of documents, taking the decision, etc.) due to overload in main activities that is hampering the implementation process. Lack of efficient motivation mechanism for those who are involved in UNDP and other donors funded eGovernance project Government IT systems developed / under development are geared more towards control and monitoring functions rather than to services for citizens and business The mechanisms of use electronic document with digital signature in public administration authorities/business/citizens is not widely implemented. Only one certification centre is created. Lack of Project management skills of public servants Lack of funding
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Positive factors
-Financial

/ economic / crisis is not only a problem but a new opportunity for development -Strong Political will and Government engagement

-The established partnership of the Ministry of Information Technologies and Communications with newly established Association of private ICT companies will improve the strategy development process
-The Government recently established e-Government Centre -The massive support of World Bank, USAID, UNDP and other development partners
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Starting points for new vision formulation:

International documents: Europe 2020: A digital agenda for Europe EU document "i2010 - A European Information Society for growth and employment" eSEE Agenda + European Union "Telecoms Reform Package", 2007 ITU: Trends in telecommunications sector reform. The path to next generation networks, 2007 ITU: Report "confronting crisis-its impact on ICT Industry"-February 2009 Other international documents and strategic situation assessment and analysis of ICT Best Practices: Estonia, Singapore, Slovakia, Hungary, etc.. National Documents: Rethink Moldova visionary Document Country's National Development Plan Government Stabilization Program Strategy and Action Plan "E-Moldova" E-Development Moldova Report 2009, World Bank Telecommunications Diagnostics Note 2008 ICT sector in Moldova: Policy White Paper 2009 22

Bureaucratic barriers: How much they costs? (1)

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Bureaucratic barriers: How much they costs? (2)

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Bureaucratic barriers: How much they costs? (3)

GDP Impact Loss of Productivity
Country GDP 2010 (est.)
52,166 8,830

0.30%

0.70%

1.20%

3.00%

5.00%

Azerbaidjan
Armenia

156 26.49

365 61.8

626 105.96

156 265.08

261 441.5

Austria
Georgia

366,259
11,234

1,098.78
33.702

2,563.81
78.638

4,395.11
134.8

10,987.78
337.02

18,312.95
551.7

Latvia
Moldova Romania Slovenia Ukraine

23,385
5,357 158,393 46,442 136,561

72.155
16.07 475.18 139.33 409.68

163.95
37.5 1,108.75 325.09 955.93

280.62
64.28 1,900.72 557.3 1,638.73

721.55
160.71 4,751.79 1393.26 4,096.83

1169.25
267.85 17,919.65 2322.1 6,828.05

http://en.wikipedia.org/wiki/List_of_countries_by_future_GDP_(nominal)_estimates Accessed 2010-10-17

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Connected Government- Provider with high Service Value

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e-Transformation in the Republic of Moldova

Ministry of Information Technologies and Communication of the Republic of Moldova Dona Scola Vice-minister
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Moldova: On the Way to New Vision

Parliament approved the first stage of eTransformation credit E-Gov Centre established e-Transformation Leadership Roundtable on August 12 Consultation with global experts on September 2 MOU Government of Moldova Singapore IDA Assistance in progress

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Country competitiveness improvement through ICT

Efficient Economy

Happy Citizens

ICT to improve productivity

ICT to improve the quality of governance and citizen life

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Increased productivity

Creation of innovation centers, IT parks and incubators External positioning and promotion of the country as a technologically-oriented Conditions for the development of the ICT industry: to promote domestic consumption and export The state as a consumer: the involvement of private companies for public projects

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ICT for the quality of governance

Center e-Governance: Consolidation of planning and implementing ICT projects and e-services A unified approach to decision making about the use of technology Re-engineering existing business processes

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Components of the e-Transformation project

Single info-communication infrastructure for public use (M-Cloud: Moldovan, Modular, Mobile) Guarantee access of the population to public services Change management: rapid progress, an active company to inform the public, training experts

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Public Instituion E-Government Centre

Established by Government Decision nr. 760 , August 18 , 2010

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Centre for Electronic Governance Functions

Strategic planning, management and implementation of information systems and communications to the Government; Roadmap Development and Infrastructure Development in Moldova on advanced technologies and communications;

Promoting e-transformation agenda in Moldova and increased use of ICT by citizens.

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The e-Gov Centre Assignments Creating the architecture, technical standards and implementation of Electronic Government; Launch and implementation of electronic public services; Develop and manage government portal, the unique system of circulation of electronic documents, e-mail system and certification center's public keys for government authorities; E-leadership training programs and electronic public services .
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Administrative Bodies of the Center for Electronic Governance

E-Transformation National Commission, chaired by Mr. Prime Minister, represented at the ministerial level. Board of Directors, President - Minister of State, Vice-President - Minister of Finance representing the level of vice-ministers, Ministry of ICT, Economy, Education, Justice, Interior, Labor, Family and Social Protection, the National Bank. Board of observers , representatives of the private sector, civil society, development partners, Chamber of Commerce and Industry.

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Immediate priorities of the Centre for Electronic Governance

Organizing and strengthening cooperation with those responsible for e-governance in public institutions of the PCA; Develop and strengthen partnerships with development partners, private sector; Development of Roadmap in the implementation of Agenda for E-Transformation and e-government systems

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Driving forces to be enabled and used:

Leadership and political will; Stable and well functioning organizational setup for coordination (institutional framework). Interoperable ICT architecture; Clear planning mechanism; Fixed info-political principles; Role and knowledge level of CIO-s; Supporting legal and fiscal frameworks; PPP, good telecom infrastructure and high level of eBanking; Flexibility of a small country

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Once a new technology rolls over you, if youre not part of the steamroller youre part of the road.
Stewart Brand

Thank you very much for your kind attention!

Ion Couleanu E-Governance Expert SOFRECO Contractor Cosuleanu.ion@gmail.com +(995)55504900 +(373)78896060
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