Date: Aug 04, 2010 #TN_HASP SRM BS#1: Revision A Distribution Product Title : Technical Support : HASP SRM

: Impossible to work with Business Studio because of communication\general errors

In case you are experiencing problems to login to Business Studio Database or errors while working with your HL licenses in Business Studio (like Editing Orders or Burning Keys), please read this guide.

Problem 1: You are connected to Business Studio and you get one of the following errors

Solution 1:
1) Close Business Studio 2) Restart the following Windows Services and ensure they are in started status: HASP License Manager or Sentinel HASP License Manager HASP SRM Business Studio Server or Sentinel HASP SRM Business Studio Server SQL Server (HASPSRMDATABASE) SQL Server Browser 3) Using Admin Control Center at http://localhost:1947 , verify that you see your HASP keys (Master key and HASP HL keys) 4) Register the two COM DLL files by running the following with Administrator rights: a. regsvr32 C:\Program Files\Aladdin\HASP SRM\API\Runtime\Com\hasp_com_windows.dll b. regsvr32 C:\Program Files\Aladdin\HASP SRM\VendorTools\Common\Factory\hasp_com_factory.dll

5) Ensure you have introduced your Master Key (through Sentinel MasterHASP Wizard) and you have the proper libraries initialized. In case you work with multiple Vendor codes, check that you have selected the proper one:

Problem 2: If error 80400 is returned Solution 2: Go to C:\Program Files\Aladdin\HASP SRM Server\Servers\HASP SRM Server and

check existence of the file hasp_windows_master.dll. If not, copy it from another machine, or re-install HASP suite.

Problem 3: If error 7102 and 7103 are returned in the Business Studio logs
Solution 3: You have used unsupported characters for the SQL password. Since Business Studio

DB is partially written in Perl, there are some limitations like the following characters: $ ; dollar sign single quotation mark quotation mark Semicolon

Problem 4: If Business Studio login fails from the Server Solution 4: Note: After every execution of each below step, please check if the problem is solved. It is highly recommended to be accompanied with system administrator for the following steps.

1) Restart the following Windows Services and ensure they are in started status: HASP License Manager or Sentinel HASP License Manager HASP SRM Business Studio Server or Sentinel HASP SRM Business Studio Server SQL Server (HASPSRMDATABASE)

SQL Server Browser

2) Type the following link in a Internet Explorer (case sensitive!): https://localhost/HASPLogin?test And press on Continue to this WebSite (not recommended). You should get database connection: passed. 3) Check what is the port number CLIENT_PORT= within the following file: %ProgramFiles%\Aladdin\HASP SRM Server\Servers\HASP SRM Server\hasp_svr.cfg 4) Before login to the BS, press on Options, change the Server Address into localhost, verify that the port is defined as per above CLIENT_PORT value, try to login. 5) In order to check whether the CLIENT_PORT is occupied by the BS, follow the next steps: a. run from command-line netstat ano b. Under Local Address column check for 0.0.0.0:<CLIENT_PORT>, and see on the same line what is the PID (the process ID number). There should be only one line with that port!

c. Open Task Manager, choose Processes and add PID in the menu view -> select columns. Now check the process-name with the PID found above. It should be hasp_svr.exe.

6) Use the free Microsoft tool SQL Server Management Studio Express, and check if you can connect to <BS server>\<HASPSRMDATABASE>.

Go to Databases -> SRMServer -> Tables, right click on dbo.ServiceData and choose Open Table. Verify that both the server name and the port number are correct.

7) Register the two COM DLL files by running the following with Administrator rights: c. regsvr32 C:\Program Files\Aladdin\HASP SRM\API\Runtime\Com\hasp_com_windows.dll d. regsvr32 C:\Program Files\Aladdin\HASP
SRM\VendorTools\Common\Factory\hasp_com_factory.dll

8) Go to the following folder and run HaspBssSample.exe:

%Program Files\Aladdin\HASP SRM\Samples\BusinessStudioServer\Local\HaspBssSample\bin\Release.

Check if you can login to BS DB using BS API (such as: HASP, HASP localhost, 443) 9) Check in the Task Manager that there is at least one hasp_cld process. If no hasp_cld process exist, from cmd-line go to C:\Program Files\Aladdin\HASP SRM

Server\Servers\HASP SRM Server, run hasp_cld.exe and check if the process is showed up. If it does, try to login again to BS DB. 10) Open Internet Explorer -> tools -> Internet Options, go to Connection tab, press on Lan Settings. In case Use a proxy server for your LAN is checked, the Bypass Proxy server for local addresses should be checked as well. 11) Disable any firewall, antivirus and protection tools, and try to login again. Re- Enable them if it didnt help. 12) If you are not using the latest SRM software and the login failure is not resolved using this documentation, please upgrade to the latest Sentinel HASP SRM suite and check again. www.hasp.com/srm

Problem 5: If Business Studio login fails only from clients and it works from the server Solution 5: Note: After every execution of each below step, please check if the problem is solved. It is highly recommended to be accompanied with system administrator for the following steps.
1. Open ACC at http://localhost:1947 on the client, connect any HASP key and check if the key is displayed. If ACC page is not displayed: Restart the Sentinel HASP License Manager Windows Services on the client machine and check if it stays up and running. If ACC page is still not displayed, uninstall the Sentinel HASP Run-time and then Install the Sentinel HASP Run-time If ACC page is showed but the HASP key is not listed: Check another HASP key If the other key also fails to be detected, uninstall and install the HASP Run-time 2. If the Windows system date\time on the client machine is earlier than the servers one, then the client will not be able to login (it can be in a different time zone, but accurate on time and date).

Please make sure time settings are correct. 3. Go to the server, and check the port numbers within the following file on the server: %ProgramFiles%\Aladdin\HASP SRM Server\Servers\HASP SRM Server\hasp_svr.cfg Take note about the port number reported in the CHILD_PORT= Take note about the port number reported in the CLIENT_PORT= Make sure you are using the specific CLIENT_PORT to login to Business Studio. 4. Go to the client, and check the connection between the client and the server: a. Ping from the client to the server NAME b. Ping from the client to the servers IP Address If (b) works but (a) doesnt, please consult your system administrator as it seems to be an issue of name resolving (DNS issues). Possible solutions can be: i. Ask your system administrator to fix the DNS setting (recommended). ii. Fix the DNS settings local by editing the host file on the local PC with the help of your system administrator. If (a) & (b) dont work, please consult your system administrator and also check routing settings c. Check port CLIENT_PORT connection from the client to the server using telnet in cmd-line: telnet <BS server Host name> <Port Number>

Make sure no error is displayed:

d. Check the network connection issue with IT in your organization (firewall, protection software like Anti Virus, administration rights, network configuration, and so on).

5. Use the free Microsoft tool SQL Server Management Studio Express: a. From the client, connect to: <BS server>\<HASP SRM DATABASE>. (Note: the default name of the HASP database is HASPSRMDATABASE, if you have set another name you need to enter the correct credentials) If it fails, please consult your DBA about the SQL connectivity issues. b. Go to Databases -> SRMServer -> Tables - right click on dbo.ServiceData and choose Open Table. Check that both the server-name and the port-number are the right ones. ATTENTION: The server name must not be localhost

6. Register the two COM DLL files by running the following:

e. f. regsvr32 C:\Program Files\Aladdin\HASP SRM\API\Runtime\Com\hasp_com_windows.dll regsvr32 C:\Program Files\Aladdin\HASP SRM\VendorTools\Common\Factory\hasp_com_factory.dll

7. Go to the following folder and run HaspBssSample.exe:

%Program Files\Aladdin\HASP SRM\Samples\BusinessStudioServer\Local\HaspBssSample\bin\Release.

Try to login using BS API instead of the GUI (like HASP, HASP, <BS server name>, <port number>) 8. Verify the versions of the Business Studio application and Business Studio Server: if the BS application has a higher version you should at least upgrade it to the BS Server version. 9. If you are not using the latest SRM software and the login failure is not resolved using this documentation, please upgrade to the latest Sentinel HASP SRM software and check again. www.hasp.com/srm