Bhanu Prakash S.

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L2-Desktop Support Engineer #10 LIG 2nd Stage,KHB Colon , Basa!es"#a$anaga$a, Bengal%$%&'() *+ail:sg,"an%-$a.as"/g+ail)co+ 0o,ile: (1 (11125''54

Cisco id: CSCO12405833

Objective: 2o see. an e+-lo +ent o--o$t%nit #it" a co+-an t"at o33e$s a c"allenging -osition in t"e I2 3ield #"e$e + tec"nical s.ills can ,e o3 %se to t"e *sta,lis"+ent and #"e$e t"e$e is a c"ance 3o$ %nli+ited g$o#t" #it"in t"e 3i$+) Professiona Su!!ar": & 1 4 5ea$s o3 6$o3essional *7-e$ience in I2 8ield) & 9o$.ing as a :es.to- S%--o$t *nginee$ in 9i-$o In3otec" as a 6a $oll o3 0agna In3otec" 6!t Ltd)3$o+ ;%g 2013 to till date) & 9o$.ed as :es.to- S%--o$t *nginee$ in Best Co+-%te$ se$!ices 3$o+ <o! 2012 to ;%g 2013) E#perience Su!!ar": $s a Desktop engineer in %ipro &nfotech' Banga ore (OLES PL$)ED: & =esol!ing =e+ote :es.to- iss%es t"$o%g" <et0eeting, ><C >ie#e$ and C; Client) & Installation, Con3ig%$ation and 2$o%,les"ooting o3 Lot%s <otes & Sol!ing OS and <et#o$. $elated -$o,le+s) & Installation o3 O-e$ating S ste+s, So3t#a$e and Local and <et#o$. -$inte$s) & Coo$dinate #it" t"e tea+ to -$o!ide good ?%alit o3 se$!ice & :e-lo O-e$ating s ste+s, Se$!ice -ac.s and o33ice a--lications & 9ee.l ta.ing Bac.&%- %sing nt,ac.%-) & S0S and SCC0 iss%es c"ec.ing and 3i7ing) & ;cti!e :i$ecto$ %se$s and g$o%-s +anage+ent) & 2$o%,les"ooting ;cti!e :i$ecto$ $e-lication -$o,le+s) & :is. ca-acit -lanning %sing dis. ?%ota and +onito$ing t"e :is. %sage and +aintaining t"e 3ile S ste+) & Installing and con3ig%$ing t"e ;> #it" latest @-dates) & ;ttending and closing t"e $e?%est as -e$ SL;) & Coo$dinating #it" <et#o$. tea+ 3o$ all t"e net#o$. $elated iss%es and in!ol!e , + sel3 to i+-$o!e t"e s.ill set) & Coo$dinating #it" 9indo#s tea+ 3o$ $esol!ing t"e :o+ain iss%es and client connecti!it iss%e and -atc" +anage+ent in se$!e$ +ac"ine and client +ac"ines) $s a Desktop engineer in Best *o!puter Services: & =es-onsi,le to C$eate <e# :o+ain @se$ acco%nts) & ;ssign 8ile and 8olde$ 6e$+issions) & =es-onsi,le to ta.e dail 2a-e Bac.%- and $esto$ation o3 3iles) & Con3ig%$e t"e <e# s ste+s , %sing G"ost I+ages) & S%--o$t end&%se$s on 0ic$oso3t o-e$ating s ste+s, 0ic$oso3t O33ice a--lications) & S%--o$t and =es-ond On&Call site to site 3o$ des.to- end %se$ iss%e) & ;nal Ae, Install, 0odi3 , and =e-ai$ 6C So3t#a$e, O-e$ating S ste+) & =es-onsi,le 3o$ @-date all latest 6atc" Se$!ices B6C and 9indo#s ;--licationC)

$s a Desktop engineer + * ient P ace *o!pan": I+-%lse Inte$net#o$. 2ec"nolog Sol%tion) * ient Location: Banga ore) ,ature of job: & Installing O-e$ating S ste+s and a--lications t"$o%g" <et#o$. Boot, G"ost Se$!e$ and 0:2 & Installing <o$ton ;nti!i$%s in client +ac"ine and @-dating ;nti!i$%s) & Con3ig%$ing 0ic$oso3t O%tloo. %sing *7c"ange se$!e$ and I0;6 and 6O63 -$otocols) & 2$o%,les"ooting ,asic O-e$ating s ste+ -$o,le+s #it"o%t 3o$+atting) & =e+ote :es.to- iss%es) & 9i$eless Con3ig%$ation and t$o%,les"ooting) & >L;< iss%es t$o%,les"ooting & 9ee.l D:ail ta.ing Bac.&%- %sing nt,ac.%-) -.$L&/&*$0&O,: & 0C; 3$o+ :$);+,ed.a$ Instit%te o3 2ec"nolog B>2@, Belga%+C in t"e ea$ 2012) B15EC & BC; 3$o+ @ni!e$sal college BB@C in t"e ea$ 200' B15EC) & 6@C 3$o+ S$i Fagadg%$% =en%.ac"a$ a College in t"e ea$ 2004 B6@ Boa$d, Ka$nata.aC B58EC) & SSLC 3$o+ S$i ;%$o,indo >id a 0andi$ in t"e ea$ 2000 BState Boa$d, Ka$nata.aC B11EC) S1&LLS: & Co+-%te$ ;sse+,ling, 6$e!enti!e 0aintenance, and 2$o%,les"ooting & 6$o3icient #it" t"e o-e$ating s ste+s li.e 9indo#s 8a+il ) & Con3ig%$e and +anage Ha$d#a$e de!ice and d$i!e$s) & So3t#a$e Installation, So3t#a$e :iagnostics, >i$%s =e+o!al, etc) & St%died and Ce$ti3ied CC<;) & Kno# a,o%t :ata sto$age on =;I: le!el conce-t BS;S, S;<, and <;SC) (OLES PL$)ED: & Sol!ing OS and <et#o$., O%tloo. -$o,le+s) & Installation o3 O-e$ating S ste+s, So3t#a$e and Local and <et#o$. -$inte$s) & Coo$dinate #it" t"e tea+ to -$o!ide good ?%alit o3 se$!ice & :e-lo O-e$ating s ste+s, Se$!ice -ac.s and o33ice a--lications & 9ee.l ta.ing Bac.&%- %sing <2 ,ac.%-) & ;cti!e :i$ecto$ %se$s and g$o%-s +anage+ent) & G$o%- 6olic +anage+ent %sing G60C and =SO6) & C$eating %se$s #it" $oa+ing -$o3ile) & 2$o%,les"ooting ;cti!e :i$ecto$ $e-lication -$o,le+s) & :is. ca-acit -lanning %sing dis. ?%ota and +onito$ing t"e :is. %sage and +aintaining t"e 3ile S ste+) & Installing and con3ig%$ing t"e ;> #it" latest @-dates) & ;ttending and closing t"e $e?%est as -e$ SL;) & Coo$dinating #it" <et#o$. tea+ 3o$ all t"e net#o$. $elated iss%es and in!ol!e , + sel3 to i+-$o!e t"e s.ill set) & Coo$dinating #it" 9indo#s tea+ 3o$ $esol!ing t"e :o+ain iss%es and client connecti!it iss%e and -atc" +anage+ent in se$!e$ +ac"ine and client +ac"ines) 1E) S0(E,G02: & Con3idence, Since$e and Ha$d#o$.ing) & 2i+e +anage+ent s.ills) & Keen to lea$n) & 2$o%,le S"ooting S.ills

$reas of &nterest: & Se$!e$ S%--o$t and <et#o$. ad+inist$ation) & Sto$age ad+in) PE(SO,$L DE0$&LS: Date of birth : 30&0(&1(84 Se# : 0ale 3arita status : Single (e igion : Hind% ,ationa it" : Indian Language 1no4n : *nglis", Kannada and Hindi DE*L$($0&O, : I "e$e, decla$e t"at t"e a,o!e in3o$+ation and -a$tic%la$ a$e co$$ect to t"e ,est o3 + .no#ledge and ,elie3) P ace: Bangalo$e Date: 5o%$s B"an%-$a.as" s)g