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WELCOME
TO PINNACLE AIRLINES FLIGHT ATTENDANT INITIAL TRAINING!
We are excited that you have chosen a career with Pinnacle Airlines and are looking forward to your arrival at our training facility in Memphis, Tennessee. It is important you take time to read this booklet prior to coming to training as it will provide valuable information such as items required for training, pertinent subject matter, and information with which you should become familiar prior to class. On the first day, you will have the opportunity to meet and discuss with your Training Instructor what will be expected from you during the twenty one (21) days you will be with us. Your Instructor will provide you the skills and tools necessary to become a Pinnacle Airlines Flight Attendant. We believe learning should be interactive and enjoyable. Although the program is intense and there is a lot to learn, we are here to help you succeed, and will do everything we can to help you. You, in turn, must do your part. Be sure to get enough rest, take care of yourself while in training and put forth the necessary amount of effort to succeed.
Revised 10NOV11
MISSION STATEMENT
The mission of Pinnacle Airlines, Inc. is to provide safe and convenient air transportation and to involve our People and our Customers in the product and the process, making the airline a rewarding, profitable, and quality experience.
GUIDING PRINCIPALS
Pinnacle Airlines is dedicated to our Customers and our People. Our Guiding Principles and Mission Statement are posted in every office within the airline. Senior Management, Flight Crews, and Ground Personnel take their commitments seriously. Pinnacle Airlines strives to develop loyalty from customers, investors, and all Pinnacle People.
COMMITMENT TO COMMUNICATION
We will communicate timely and effectively any changes which affect our People or their jobs.
FINANCIAL RESPONSIBILITY
At Pinnacle Airlines, we recognize the importance of maintaining the lowest possible cost consistent with achieving our objectives. We will provide the opportunity for all People to provide input in achieving our efficiencies.
Revised 10NOV11
CUSTOMER SERVICE
At Pinnacle Airlines, we will provide our Customers with responsive, caring, and professional People. We are dedicated to providing clean aircraft and facilities.
COMMITMENT TO STAKEHOLDERS
At Pinnacle Airlines, we realize our Investors, People, and Customers depend on us. All stakeholders will benefit in some way from their relationship with our Airline.
Revised 10NOV11
Following successful completion of Initial Ground School, all new hire Flight Attendants must successfully complete five (5) flight hours of Initial Operating Experience (IOE) with an Air Transportation Supervisor (ATS). Failure to successfully complete Initial Operating Experience will result in release from the training program.
Revised 10NOV11