PTCL Repor 5

Internship Report On PTCL
INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICATION LIMITED
SUBMITTED TO:
The Director of (IMS) PRO; AMAN ULLA A!AN
SUBMITTED B":
TARI# ULLA ROLL NO $%& BBAIT ('((&)'(*() Institute of Management Sciences, UNI ERSIT! O" SCIENCE AND TECHNOLO#!,$ANNU SESSION
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INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICTIN LIMITED
SUBMITTED
The Director Of (IMS) PRO; AMAN ULLA A!AN
TO:
SUBMITTED B";
TARI# ULLA ROLL NO$%& BBAIT SESSION'((&)'(*(
Internship Report S-./itte0 To The Director 1 Instit-te Of M+n+,e/ent Sciences1 In p+rti+2 f-2fi22/ent Of the re3-ire/ent for the 0e,ree of B+che2or in B-siness A0/inistr+tion4
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AN INTERNS IP REPOT ON PA6ISTAN TELECOMMUNICATION LIMITED

STUDENT: Si,n+t-re 74444444444444444444444444444444444444444444444444444 N+/e 777777777777774
SUPER8ISOR: Si,n+t-re 777777777777774 N+/e 7777777777777744
Desi,n+tion 77777777777744
Director1 Instit-te of M+n+,e/ent sciences1 Uni9ersit: of Science +n0 Techno2o,: B+nnN+/e 777777777777777777744 Si,n+t-re 777777777777777777
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DEDICATION
This report is 0e0ic+te0 to /: Sons 1 P+rents +n0 te+chers <ho too= initi+ti9e +n0 Di0 ,ri/ str-,,2e for /: e0-c+tion +n0 A2<+:s stress on /e to -ti2i>e /: ti/e 4
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AKNO%LED#MENTS
First of all, I want to express all my humble thanks to ALLAH who is very sensitive about each and every activity Of all his man and without whose help, I am unable to accomplish any objective in my life !econdly, I am "reat full to my worthy and devoted teacher #irector HA$I A%A& 'LLAH A(A& !ahib for providin" me the Opportunity of doin" internship in )*+L I am also thankful to all other *eachers as the knowled"e imparted by them ,nable me to study the or"ani-ation in a best way I am also thankful to my friend %r FAHA# &A$,,. who help me in any problem in the preparation of internship report I am also thankful to all staff of )*+L, for their valuable "uidance and !upport throu"hout the internship period Further all other executives and staff %embers of )*+L deserve my thankfulness For their cooperation and "uidance durin" the course of my internship
TARI# ULLA BBA (IT) ( ons) ROLL NO $%&
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TA$LE O" CONTENTS

CHAPTER PA#E NO
Pref+ce777777777777777777777777774i Ac=no<2e0,/ents77777777777777777777744ii E@ec-ti9e s-//+r:777777777777777777777iii CHAPTER&' INTRODUCTION
Intro0-ction to PTCL444444444444444444444444444444444444444444444444444444444444444444444444444444444444' istoric+2 B+c=,ro-n0 PTCL77777777777777777445 Mission st+te/ent of PTCL 44444444444444444444444444444444444444444444444444444444444444444444444444; Str+te,ic 9ision of PTCL4444444444444444444444444444444444444444444444444444444444444444444444444444444; O.Aecti9es of PTCL444444444444444444444444444444444444444444444444444444444444444444444444444444444444444? /+n+,e/ent44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444? .o+r0 of 0irectors 777777777777777777777744& s-.si0i+ries of PTCL ((((((((((((((((((((( ) CHAPTER&* OR#ANI+ATIONAL STRUCTURE O" PTCL Or,+ni>+tion+2 str-ct-re444444444444444444444444444444444444444444444444444444444444444444444444444444** Or,,+ni>+tion+2 str-ct-re of ITIO4444444444444444444444444444444444444444444444444444444444444444*' Pro0-cts +n0 ser9ices4444444444444444444444444444444444444444444444444444444444444444444444444444444444*; CHAPTER&, DEPARTMENTS O" PTCL
-/+n reso-rce /+n+,e/ent4444444444444444444444444444444444444444444444444444444444444444444444*$ Bin+nce 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444444444444444444444444444*% Co//erci+2 0ep+rt/ent444444444444444444444444444444444444444444444444444444444444444444444444444444*C Oper+tion+2 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444444444444444444444*C Technic+2 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444444444444444444444444*C IT 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444*C Corpor+te 0e9e2op/ent 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444'( Speci+2 proAects 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444444444444444'( Str-ct-re of the fin+nce 0ep+rt/ent4444444444444444444444444444444444444444444444444444444444444'( B-nctions of the fin+nce 0ep+rt/ent444444444444444444444444444444444444444444444444444444444444'*
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Bin+nce s:ste/ of the or,+ni>+tion44444444444444444444444444444444444444444444444444444444444444'* Dener+tion of f-n0s4444444444444444444444444444444444444444444444444444444444444444444444444444444444444'5
C PTER);
M" ACTI8ITIES IN PTCL ITIO DEPARTMENT

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!in0o< inst+22+tion777777777777777777744 O-t2oo= confi,-r+tion777777777777777777 '& Archi9 settin,7777777777777777777774 C+.2in,777777777777777777777777 User co/p2+int +n02in,77777777777777774
CHAPTER&-
"INANCIAL ANAL!SIS
In0e@ +n+2:sis7777777777777777777774441111115? Co//on si>e +n+2:sis444444444444444444444444444444444444444444444444444444444444444444444444444444444;* R+tio +n+2:sis4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444;'
CHAPTER&.
S%OT ANAL!SIS
Stren,ths44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?* !e+=nesses4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?' Opport-nities4444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?; Thre+ts44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444?? CHAPTER&) CONCLUSION AND RECOMMENDATIONS
Conc2-sion44444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444&( Reco//en0+tions444444444444444444444444444444444444444444444444444444444444444444444444444444444444444&* $I$LIO#RAPH!444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444&5
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PRE"ACE
The essenti+2 re3-ire/ent for the co/p2etion of BBA 0e,ree is to t+=e Ei,ht <ee=s internship tr+inin, <ith +n or,+ni>+tion of N+tion+2Eintern+tion+2 rep-te +n0 to <rite + report on it4 The p-rpose of this tr+inin, is to +c3-+int the st-0ent <ith pr+ctic+2 =no<2e0,e of <or=in, in the or,+ni>+tion4
The 0ep+rt/ent 0irecte0 /e to /PAKISTAN TELECOMMUNICATION COMPAN! LIMITEDF I trie0 /: .est to present +22 of /: fin0in,s in this Report1 <hi2e 9isitin, 9+rio-s 0ep+rt/ents of PTCL +n0 ,+ine0 pr+ctic+22: too /-ch =no<2e0,e of te2eco/ sector4 It <+s re+2i>e0 th+t1 there is ,re+t 0ifference .et<een theor: +n0 pr+ctice4 At the en0 I e@pect th+t this report <i22 he2p the re+0er to -n0erst+n0 the 9+rio-s pro.2e/sEs-,,estions1 /etho0s +n0 proce0-res th+t +re in Pr+ctice in GPAKISTAN TELECOMMUNICATION COMPAN! LIMITED01
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E2ECUTI E SUMAAR!
The report h+s .een 0i9i0e0 into si@ ch+pters1 <hich +re in the fo22o<in, or0er; Birst ch+pter inc2-0es + .rief histor: of PTCL1 its /ission1 str+te,ic 9ision1 core 9+2-es +n0 o.Aecti9es +n0 +t the en0 0escri.es the s-.si0i+ries /+int+ine0 .: PTCL Secon0 ch+pter 0escri.es or,+ni>+tion str-ct-re +n0 0et+i2 0isc-ssion +.o-t pro0-cts +n0 ser9ices pro9i0e0 .: PTCL4 It +2so 0escri.es /+r=etin, str+te,: of PTCL in + .rief <+:4 Thir0 ch+pter 0escri.es 0ifferent 0ep+rt/ents in PTCL .-t + speci+2 concentr+tion is /+0e on fin+nce 0ep+rt/ent4 Sho<s th+t ho< fin+nce 0ep+rt/ent is f-rther 0i9i0e0 into 9+rio-s 0ep+rt/ents +n0 <h+t +re its f-nctions4 Bo-rth ch+pter 0e+2s <ith the fin+nci+2 +n+2:sis of the co/p+n: i4e4 9ertic+21 hori>ont+2 +n+2:sis1 r+tio +n+2:sis4 Bifth ch+pter cont+ins S!OT +n+2:sis of PTCL4 Si@th ch+pter cont+ins conc2-sion +n0 reco//en0+tions4

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CHAPTER 3 ' INTRODUCTION
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CHAPTER ' INTRODUCTION PTCL

PTCL is + 2+r,est te2eco//-nic+tions pro9i0e in P+=ist+n4 PTCL +2so contin-es to .e the 2+r,est CDMA oper+tor in the co-ntr: <ith (4% /i22ion 8)fone c-sto/ers4 The co/p+n: /+int+ins + 2e+0in, position in P+=ist+n +s infr+str-ct-re pro9i0er to other te2eco/ oper+tors +n0 corpor+te c-sto/ers of the co-ntr:4 It h+s the potenti+2 to .e +n instr-/ent+2 +,ent in P+=ist+nHs econo/ic ,ro<th 4PTCL h+s 2+i0 +n optic+2 Bi.er Access Net <or= in the /+Aor /etropo2it+n centers of P+=ist+n +n0 2oc+2 2oop ser9ices h+9e st+rte0 to .e /o0erni>e0 +n0 -p,r+0e0 fro/ copper to +n optic+2 net<or=4 On the 2on, 0ist+nce +n0 intern+tion+2 infr+str-ct-re si0e1 the c+p+cit: of t<o SEA)ME)!E s-./+rine c+.2e is .ein, e@p+n0e0 to /eet the incre+sin, 0e/+n0 of intern+tion+2 tr+ffic4 !ith the pro/-2,+tion of Te2eco//-nic+tion (Re)Or,+ni>+tion) Act *CC&1 the P+=ist+n Te2eco//-nic+tion A-thorit: <+s est+.2ishe0 +s the Te2eco/ Re,-2+tor: .o0:4 Bo22o<in, the open 2icensin, po2ic: in BU" I P6R ;?4;(+ccor0+nce <ith the instr-ctions of Do9ern/ent of P+=ist+n +n0 in e@ercise of po<ers conferre0 .: P+=ist+n Te2eco//-nic+tion (Re)Or,+ni>+tion) Act *CC&1 the .+sic te2ephon: <+s p-t -n0er e@c2-si9it: +n0 PTCL <+s ,i9en + se9en :e+rs /onopo2: o9er .+sic te2ephon: <hich en0e0 .: Dece/.er 5*1'(('4 The :e+rs '((&)$ in the te2eco/ sector <itnesse0 + pheno/en+2 So f+r PTCL is the so2e 2+n0 2ine ser9ice pro9i0e of P+=ist+n4 PTCL is the ,i+nt of ,ro<th in the /o.i2e phone sector in P+=ist+n <hich 0o-.2e0 its s-.scri.er .+se to &( /i22ion4 The Te2e0ensit: incre+se0 fro/ '&J to ;(he2pin, to spre+0 to .enefits of co//-nic+tion techno2o,: +cross the co-ntr:4 PTCLHs /o.i2e phone s-.si0i+r: UfoneH s-.scri.er .+se ,re< .: /ore then %$J fro/ $4;C /i22ion to *; /i22ion4
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The :e+r +2so <itnesse0 the entr: of /+Aor te2eco/ co/p+nies1 /ost not+.2e Chin+ Te2eco/ +n0 Sin,te21 into the /+r=et4 Restr-ct-rin, +n0 re)en,ineerin, +re in their fin+2 st+,es +2on, <ith the i/p2e/ent+tion of ERP s:ste/4 Bro/ the en0 c-sto/erHs Perspecti9e1 + /+Aor initi+ti9e <+s p-t in p2+ce in the sh+pe of Bro+0.+n0 P+=ist+n ser9ice 2+-nch +s + first step to<+r0s pro9i0in, its c-sto/er <ith /ore 9+2-e +00e0 ser9ice +n0 con9enience4 !ith this offerin,4 The PTCL not on2: .rin,in, the .enefit of hi,h spee0 internet +ccess to s-.scri.ers in /+Aor cities .-t <i22 +2so ,ener+te ne< re9en-e stre+/s for f-t-re ,ro<th4 The co/p+n: +2so contin-e0 to in9est in * Infr+str-ct-re 0e9e2op/ent +n0 +00ition of net<or= c+p+cit: <ith + 9ie< to enh+nce ser9ices +n0 to e@p+n0 its re+ch +cross the co-ntr:4 Histo4ica5 $ac6g4oun7 '89) '8.* '88:&8' Posts K Te2e,r+ph Dept4 est+.2ishe0 P+=ist+n Te2e,r+ph K Te2ephone Deptt4 P+=ist+n Te2eco/ Corpor+tion ALIS: %?(1((( !+itin, 2ist: C((1((( Ep+nsion Pro,r+/ of C((1((( 2ines initi+te0 (?((1((( 2ines .: Pri9+te Sector P+rticip+tion '88'88. '88; *::: *::, *::;((1((( 2ines PTCEDOP o<n reso-rces)4 A.o-t ? J of PTSL +ssets tr+nsferre0 to PTA1 BAB K NTC PTCL Bor/e0 2iste0 on +22 Stoc= E@ch+n,es of P+=ist+n Mo.i2e K Internet s-.si0i+ries est+.2ishe0 Te2eco/ Po2ic: Bin+2i>e0 Te2eco/ Dere,-2+tion Po2ic: Anno-nce0 '& K Sh+res .: Etis+2+t UAE thro-,h open .i00in,
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ision GTo .e the 2e+0in, infor/+tion +n0 co//-nic+tion techno2o,: ser9ice pro9i0e in the re,ion .: +chie9in, c-sto/er s+tisf+ction +n0 /+@i/i>in, sh+reho20er 9+2-eF Mission To +chie9e o-r /ission .: h+9in,: An or,+ni>+tion en9iron/ent th+t posters profession+2is/; /oti9+tion +n0 3-+2it:4 #-+2it: +n0 ti/e conscio-s c-sto/er ser9ice4 S-st+ine0 ,ro<th in e+rnin,s +n0 profit+.i2it:4
Co4e <a5ue
Profession+2 Inte,rit:4 C-sto/er s+tisf+ction4 Te+/ <or=4 Co/p+n: 2e,+2it:4 Corpor+te infor/+tion4 '
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'19 O$=ECTI ES O" PTCL O.Aecti9es +re the en0s to<+r0s <hich +cti9it: is +i/e04 These +re the res-2ts to .e +chie9e04 P+=ist+n Te2eco//-nic+tion Co/p+n: 2i/ite0 st+tes its o.Aecti9es +s -n0er *4 To pro9i0e 3-+2it: ser9ices to its c-sto/ers in P+=ist+n4 '4 To pro9i0e /+@i/-/ s+tisf+ction to its c-sto/ers .: -sin, the 2+test techno2o,:4 54 To incre+se the <orth of o<ners4 ;4 To 2e+0 the te2eco//-nic+tion in0-str: in P+=ist+n4 '1- Management %a5i7 I4s>ai7 Presi0ent K Chief E@ec-ti9e Officer A5i A>me7 !a4ouf A5 Na?@i Dep-t: CEO PTCL Mu>amma7 Ne>matu55a> Too4 S4E484P (Bin+nce) E Chief Bin+nci+2 Officer (C4B4O) !asi4 Ansa4i Chief Infor/+tion Officer (C4I4O) Mo>amma7 Nas4u55a> Chief Technic+2 Officer (C4T4O) SAe7 MaB>a4 Hussain S4E484P ( R E A0/in K Proc-re/ent) Si6an7a4 Na?i S4E484P (Corpor+te De9e2op/ent) Na<ee7 Saee7 S4E484P (Co//erci+2) M4 Ta4i? Sa5man S4E484P (B-siness Lone North) M4 A@7u55a> !ousef S4E484P B-siness Lone So-th "a4a> Cama4 Co/p+n: Secret+r: Lega5 Affai4s Dr4 S:e0 Moh+//+0 An<+r Sh+h
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'1. $oa47 Of Di4ecto4s M41 Nagui@u55a> Ma5i6 C>ai4man PTCL $oa47 Secret+r: IT K Te2eco/ Di9ision1 Ministr: of Infor/+tion Techno2o,: Do9ern/ent of P+=ist+n1 Is2+/+.+0
M41 A@7u54a>im A@7u55a A@7u54a>im A5 Noo4Aani Ch+ir/+n K Chief E@ec-ti9e Officer1 Etis+2+t Intern+tion+2 P+=ist+n L4L4C E@ec-ti9e 8ice Presi0ent Contr+cts K A0/inistr+tion Etis+2+t 1 UAE4
M41 Sa5man Si77i?ue Secret+r: (Bin+nce)1 Ministr: of Bin+nce Do9ern/ent of P+=ist+n1 Is2+/+.+0
M41 A@7u5aBiB A>me7 Sa5e> A>me7 A5 SaDa5e> Chief -/+n Reso-rces Officer Etis+2+t1 UAE
M41 Mus>ta? A>ma7 $>atti Me/.er Te2eco/ Do9ern/ent of P+=ist+n1 Is2+/+.+0
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M41 "a7>i5 Mo>ame7 E4>ama A5 Ansa4i E@ec-ti9e 8ice Presi0ent En,ineerin, Etis+2+t1 UAE
M41 K>u4s>ee7 A>me7 =uneEo A/.+ss+0or1 E/.+ss: of P+=ist+n A.- Dh+.i1 UAE
M41 A@7u5aBiB Hama7 Om4an Ta4Aam Dener+2 M+n+,er1 Northern E/ir+tes Etis+2+t1 UAE
D41 A>me7 A5 =a4Da Dener+2 M+n+,er Re+2 Est+te Etis+2+t1 UAE
Ms1 "a4a> Cama4 ComFanA Sec4eta4A PTCL PTCL e+03-+rters1 Is2+/+.+0 T+.2e *4* '1- SU$SIDIARIES O" PTCL
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Pa6net
P+=net is + f-22: o<ne0 s-.si0i+r: of PTCL4 Technic+2 +ssets +n0 st+ff <ere c+r9e0 o-t of PTCL to P+=net1 to he2p ne< co/p+n: to /eet the co/petiti9e /+r=et4 The st+ff1 th-s tr+nsferre0 h+0 re3-isite e@perience +n0 e@pertise in internet +n0 0+t+ co//-nic+tion fie204 o<e9er /ost of the e/p2o:ees h+9e .een hire0 fro/ pri9+te sector4 The recent2: .o+r0 of 0irectors of P+=net co/prises senior +n0 e@perience0 reconstit-te0
profession+2s no/in+te0 .: PTCL .o+r04 Pa6 Te5ecom Mo@i5e Limite7 GPTMLH
In to0+:Hs ch+n,in, tren0s in the te2eco/ sector1 +22 ,2o.+2 te2eco/ h+9e stron, ce22-2+r net<or=s either 0irect2: or thro-,h s-.si0i+ries4 !hi2e =eepin, this in /in0 there <+s + nee0 for PTCL to h+9e its o<n ce22-2+r ser9ice4 P+= Te2eco/ Mo.i2e Li/ite0 (PTML)1 + <ho22: o<ne0 s-.si0i+r: of PTCL1 <+s cre+te04 The co/p+n: co//ence0 its oper+tions -n0er the .r+n0 n+/e of Ufone fro/ Is2+/+.+0 in M+n-+r: '((* +n0 s-.se3-ent2: e@ten0e0 its co9er+,e to other cities4 Present2: UfoneHs net<or= co9ers /ore th+n $?( cities1 to<ns +n0 /+Aor hi,h<+:s of the co-ntr:4 D-rin, this 2+st :e+r Ufone s-ccessf-22: co/p2ete0 its US N*$( /i22ion ph+se I8 net<or= e@p+nsion conse3-ent2: the +sset .+se of the co/p+n: h+s incre+se0 fro/ '( .i22ion to Rs4'$ .i22ion4 As for the co/p+n:Hs +ppro9e0 .-siness p2+n1 Ufone <+s e@pecte0 to c2ose its first fin+nci+2 :e+r (en0in, M-ne 5(1 '((*) <ith +.o-t 5(1((( c-sto/ers .-t Ufone +chie9e0 o9er *((1((( c-sto/ers .: M-ne '((*4No< 0-rin, this fin+nci+2 :e+r (en0in, M-ne 5(1 '((&) Ufone h+s incre+se0 its c-sto/ers fro/ '4?% to &45; /i22ion4 Te5eF>one In7ust4A of Pa6istan GTiFH +rip-r <+s incorpor+te0 +s + pri9+te 2i/ite0
Te2ephone in0-stries of P+=ist+n (P9t) Lt0
co/p+n: in *C?5 .: Dop <ith the co22+.or+tion of Sie/ens AD4,er/+n:4the co/p+n: is /+n+,e0 .: Bo+r0 of Directors h+9in, % 0irectors on the .o+r01 si@ fro/ PTCL +n0 t<o fro/ Si/ens A4D4Der/+n:4 The co/p+n: st+rte0 pro0-ction of Te2ephone sets4 !ith the p+ss+,e of ti/e +n0 <ith the ch+n,e in techno2o,:1 its c+p+cit: h+s incre+se0 in +00ition it <+s +2so pro0-cin, Cont+ins1 E@ch+n,es1 0istri.-tion .o@es1 Di9ision+2 C+.inets +n0 Drop <ire4
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The co/p+n: <+s h+9in, /+r=etin, 2i/it+tions +n0 2+=e2-ster +ppro+ch pre0o/in+nt2: for re+sons of 2e,+c: +n0 0-e to its re/ote 2oc+tion4 P+i0 -p c+pit+2 of the co/p+n: is Rs4$?C$?5 /i22ion +n0 t-rn o9er <+s 0epen0in, -pon or0ers fro/ PTCL1 NTC1 SCO +n0 !APDA4 Ca44ie4 Te5eF>one In7ust4ies GCTIH
C+rrier Te2ephone In0-stries (CTI) <+s incorpor+te0 +s + pri9+te 2i/ite0 co/p+n: in the p-.2ic sector in *C&C in co22+.or+tion <ith P+=ist+n te2eco//-nic+tion Co/p+n: Li/ite0 +n0 Sie/ens AD1 Der/+n:4 CTI <+s est+.2ishe0 to +c3-ire1 0e9e2op +n0 pro0-ce 2+test st+te)of)the)+rt e3-ip/ent in the fie20 of tr+ns/ission techno2o,ies1 e2ectronics +n0 other te2eco//-nic+tion +re+s4 It pro9i0es + sophistic+te0 techno2o,: .+se for the co-ntr:4 To0+: CTI is /+n-f+ct-rin, SD tr+ns/ission e3-ip/ent1 M-2tip2e@in, pro0-cts1 Optic+2 Bi.er +n0 Di,it+2 R+0io S:ste/s4 In +00ition it h+s +2so 9ent-re0 in the /+n-f+ct-rin, of Micro<+9e Di0 P+r+.o2ic Antenn+e1 PABO +n0 P+i D+in S:ste/4 It h+s recent2: st+rte0 +sse/.2: of person+2 Co/p-ters1 .esi0es se22in, other E2ectro)/ech+nic+2 +ccessories1 /e+s-rin, instr-/ents +n0 other pro0-cts4 The co/p+n: e/p2o:s 2+test /+n-f+ct-rin, techni3-es i4e4 S-rf+ce Mo-ntin, Techno2o,: (SMT) for /o-ntin, co/ponents +n0 its ro.otics +r/sE/+chines pro9i0es e@ce22ent s-pport for +fter s+2es ser9ices4 It is e3-ippe0 to tr+in +n0 f-22: s-pport its c-sto/ers4 CTI <+s pri9+ti>e0 in No9e/.er '((? +s p+rt of the PTCL pri9+ti>+tion co//it/ent4 PTCLHs e3-it: in9est/ent of Rs4% /i22ion <+s so20 for Rs4?(( /i22ion to Sie/ens AD4the pri9+ti>+tion co//ission h+s not :et re2e+se0 the procee0s of this s+2e to PTCL4 The co/p+n: h+0 e+rne0 + c-rrent :e+r profit of Rs4' /i22ion .efore pri9+ti>+tion in No9e/.er '((?
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C APTER P ' ORDANILATION STRUCTURE OB PTCL
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"igu4'1,
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*1- P4o7ucts an7 Se4<ices of PTCL The pro0-ct +n0 ser9ices th+t PTL is pro9i0in, to its c-sto/ers +re +s fo22o<s4 P4eFai7 ca55ing ca47s
PTCL prep+i0 c+22in, c+r0s ,i9es n+tion <i0e +ccess <ith intern+tion+2 f+ci2it:4 It co/es in e+si2: +ffor0+.2e 0eno/in+tions of Rs4*((1 '?(1 ?((1 *((( K '(((4 These c+r0s +re e+si2: +9+i2+.2e thro-,ho-t the co-ntr: +n0 it is e+s: to -se it fro/ +n: PTCL 0i,it+2 phone4 C-sto/er h+s to p+: neither 2ine rent nor .i224 In No9e/.er '((5 PTCL 2+-nche0 *(( 0eno/in+tion prep+i0 c+22in, c+r0 <ith +09+nce0 fe+t-res?4 Aasan F4eFai7 te5eF>onA
A+s+n phone is + 2+n02ine prep+i0 te2ephon: ser9ice1 2+-nche0 in M+: '((;4 This ser9ice <or=s A-st 2i=e the other prep+i0 ser9ices <here +cco-nts +re rech+r,e0 <ith + prep+i0 phone c+r04 The pri/e o.Aecti9e of this ser9ice is to f+ci2it+te the c-sto/er in ,ettin, + ne< connection <ith /ini/+2 0oc-/ent+tion4 A+s+n c+r0s +re +9+i2+.2e in Rs4?((1 *((( +n0 Rs4'((( 0eno/in+tions4 To55 "4ee Se4<ice G:;::H
This ser9ice is +9+i2+.2e to corpor+te c-sto/ers for their c-sto/erHs con9enience4 It pro9i0es corpor+te c-sto/ers <ith effecti9e +n0 0:n+/ic te2e/+r=etin, too24 Te2e/+r=etin, is .eco/in, the /ost pop-2+r <+: of /+r=etin, +ro-n0 the <or20 +s se22in, pro0-cts +n0 ser9ices on the phone is the /ost econo/ic+2 i4e4 :o- re+ch /ore c-sto/ers in /ini/-/ ti/e4 To22 free n-/.ers st+rt <ith (%((4 C-sto/ers c+n c+22 the co/p+n: on to22 free n-/.er <ith o-t +n: cost4 Uni<e4sa5 Inte4net Num@e4 GUINH
D-e to the .oo/ in te2eco/ sector ISPs contin-e to /-shroo/ +t +ro-n0 the co-ntr:4 UIN is + n-/.er st+rtin, <ith *5* -se0 for +ccessin, internet e4,4 *5*CC*CC4 UIN n-/.er is +ssi,ne0 to e+ch ISP .: PTA4 The c+22 0i+2e0 is ch+r,e0 +s one 2oc+2 c+22 irrespecti9e of its 0-r+tion4 Internet ser9ice in P+=ist+n h+s const+nt2: i/pro9e0 0-e to the techno2o,ic+2 +09+nce/ents4
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Inst+22+tion ch+r,es for UIN is Rs4'(1 ((( <hi2e rec-rrin, ch+r,es +re recei9e0 in +09+nce on 3-+rter .+sis +t Rs45((( p2-s *?J DST per 3-+rter per n-/.er4 NTR)* h+s sho<n .i22in, of Rs4'??1 ((( <hi2e recei9e0 Rs4C&1 (((4 P4emium 4ate se4<ice G:8::H
(C(( n-/.ers +re -se0 thro-,ho-t the <or20 to pro9i0e infor/+tion 9i+ te2ephone +t + pre/i-/ r+te hi,her the re,-2+r c+22 ch+r,es4 In c+se of these c+22s &(J of the tot+2 re9en-e ,oes to the co/p+n: c+22e0 <hi2e ;(J is tr+nsferre0 to PTCL4 Digita5 Su@sc4i@e4 Line GDSLH
DSL st+n0s for 0i,it+2 s-.scri.er 2ine4 !ith the he2p of DSL + c-sto/er c+n enAo: B+@ +n0 Internet f+ci2it: <itho-t =eepin, their nor/+2 te2ephone n-/.er .-s:4 C-sto/er c+n enAo: 9oice ch+t fro/ te2ephone <ith hi,h spee04 It is of 0ifferent .+n0 <i0th &;=.ps1 *'%1 '?& +n0 of*(';=.ps4 PTCL 0oes not se22s this 0irect2: to the -2ti/+te c-sto/ers .-t se22 it to the ISPs 2i=e P+=net1 Co/s+t1 Micronet1 C:.ernet1 D+nco/ etc4 PTCL ch+r,es ISPs on the .+sis of their c-sto/ers4 PTCL ch+r,es either Rs4'*$ per connection per /onth fro/ ISPs <hen the: ,i9e connection or ? J of the tot+2 .i22 for <hich ISPs ch+r,e their c-sto/er 0epen0in, -pon the contr+ct si,ne0 .et<een PTCL +n0 ISP4 In the secon0 c+se the ISP is re3-ire0 to sen0 + cop: of +22 the c-sto/ersH .i22s to the PTCL re9en-e 0ep+rt/ent4
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CHAPTER 3 , DEPARTMENTS O" PTCL
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CHAPTER , DEPARTMENTS O" PTCL

E9er: or,+ni>+tion is 0i9i0e0 into 0efinite 0ep+rt/ents4 E+ch 0ep+rt/ent perfor/s 0ifferent =in0 of Ao.s +n0 re3-ires st+ff <ith speci+2i>e0 s=i22s to h+n02e p+rtic-2+r Ao.4 This incre+ses the efficienc: of <or=ers +n0 /+=es Q The PTCL e+0 #-+rters is co/prise0 of se9er+2 0ep+rt/ents4 The 0i9ision is /+0e on the .+sis of f-nction the: perfor/4 ence it c+n .e conc2-0e0 th+t PTCL h+s +0opte0 the po2ic: of f-nction+2 0ep+rt/ent+2i>+tion4 The /+in 0ep+rt/ents of PTCL +re /entione0 .e2o<4 *4 -/+n Reso-rce M+n+,e/ent Dept4 '4 Bin+nce Dept4 54 Co//erci+2 Dept4 ;4 Oper+tion+2 Dept4 ?4 Technic+2 Dept4 &4 IT Dept4 $4 Corpor+te Aff+irs Dept4 %4 Speci+2 ProAects Dept4 ,1' Human 4esou4ce management
It is + h-,e or,+ni>+tion +n0 .ein, consi0ere0 +s one of the .i,,est co/p+n: in P+=ist+n4 It h+s /ore th+n ?&1((( e/p2o:ees +n0 + h-,e net<or= of or,+ni>+tion+2 /+n+,e/ent h+s .een spre+0 thro-,ho-t the co-ntr:4
PTCL is en,+,in, + s-.st+nti+2 n-/.er of e@perts +n0 speci+2ists of st+n0in, c+2i.er in 0ifferent spheres of profession4 Mo. +n+2:sis +n0 re9ision of Ao.s 0escription <+s -n0ert+=en for i/pro9in, the perfor/+nce st+n0+r0s4
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To /eet the f-t-re ch+22en,in, sit-+tions in the f+ce of pri9+ti>+tion +n0 post /onopo2: ch+22en,es1 + corpor+te c-2t-re +n0 co/petiti9e en9iron/ent h+s to .e 0e9e2ope01 for <hich +22 the +9+i2+.2e reso-rces h+9e .een t+pe04
Speci+2 tr+inin, co-rses +n0 <or=shops h+9e .een con0-cte0 for the top +n0 /i002e /+n+,e/ent thro-,h rep-te0 or,+ni>+tions 2i=e LUMS4 Efforts +re .ein, /+0e to i/pro9e pro0-cti9it: +n0 efficienc: of the Co/p+n: <hi2e e/ph+sis is +2so .ein, p2+ce0 on effecti9e /+n+,e/ent e/p2o:ees re2+tionship +n0 .etter 2ine of co//-nic+tions to +chie9e corpor+te ,o+2s ,1* "inance 7eFa4tment This 0ep+rt/ent is 0i9i0e0 into fo22o<in, three s-.)sections: Bin+nce Acco-nts Re9en-e The Bin+nce !in, 0e+2s <ith the re9en-e /+tters of the co/p+n: K the Acco-nts !in, is responsi.2e for proper .oo=R=eepin, of the fin+nci+2 tr+ns+ctions1 co//erci+2 +-0it K prep+r+tion of perio0ic +cco-nts of the co/p+n:4 The Acco-nts Office of PTCL is in L+hore4 Bin+nce is the .+c=.one of e9er: or,+ni>+tion .ec+-se <itho-t fin+nce +n: or,+ni>+tion c+nHt r-n its .-siness4 It p2+:s +n i/port+nt ro2e in 0eter/inin, the 2on,) ter/ o.Aecti9es +n0 e9+2-+tin, the fe+si.i2it: of the .-siness4 The fin+nci+2 +cti9ities of PTCL h+9e .een sp2it -p into three /+Aor .r+nches: Bin+nce1 Acco-nts K Re9en-e4 The 0et+i2s re,+r0in, this section <i22 .e co9ere0 in fin+nce section <ith reference to /: proAect
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,1, Comme4cia5 DeFa4tment Co//erci+2 section <ith 3-+2ifie0Ee@perience0 st+ff is .ein, est+.2ishe04 Co/p+n: section is t+=in, .oth short)ter/ +n0 2on,)ter/ 9ie< of e/er,in, tren0s of hi,h2: co/petiti9e /+r=ets +s its /onopo2: is co/in, to +n en04 It +n+2:>es +22 the possi.2e Co/p+n: options1 i4e4 intro0-cin, ne< ser9ices1 +0optin, ne< techno2o,ies to /+int+in the 2e+0in, ro2e in the sector +n0 preser9e its 0o/in+nt position in the in0-str:4 The Co/p+n: 2i=es to reiter+te th+t it <i22 contin-e to p2+: + pro/inent ro2e in Te2eco/ sector of P+=ist+n4 It consi0ers th+t one of the /ost i/port+nt +spects of the forthco/in, co/petiti9e en9iron/ent is pricin, of pro0-cts +n0 ser9ices4 The ne< p+r+0i,/ <o-20 re3-ire cost).+se0 ser9ices <ith thin)profit /+r,ins .-t hi,her 9o2-/es4 Inherent2:1 PTCL ser9ices <ere not cost).+se04 There <ere in).-i2t s-.si0ies +n0 2on, 0ist+nce c+22s1 .oth 0o/estic +n0 intern+tion+21 <ere hi,h2: price04 The Co/p+n:1 therefore1 e9o29e0 str+te,ies of ,r+0-+2 price r+tion+2i>+tion
Co//erci+2 0ep+rt/ent sho-20 tr: to /+=e PTCL the /ost profit+.2e or,+ni>+tion1
<hich sho-20 ,ener+te + ,re+t 0e+2 of re9en-e in 2oc+2 K forei,n c-rrenc:4 ,19 OFe4ationa5 DeFa4tment M+n+,es oper+tions of PTCL #1 <ith re,ion+2 offices1 .r+nches1 +n01 s-.si0i+ries +s <e22 +s <ith other corpor+tions4 ,1- Tec>nica5 DeFa4tment This 0ep+rt/ent is en,+,e0 in the /+n+,e/ent +n0 contro2 of technic+2 +spects of the co/p+n:1 e4,4 technic+2 /+npo<er1 technic+2 tr+inin,1 technic+2 e3-ip/ent1 etc4 ,1. IT DeFa4tment This 0ep+rt/ent is est+.2ishe0 to intro0-ce ne< +n0 +09+nce techno2o,: in PTCL4 D-e to IT 0ep+rt/ent <or=in, s:ste/ is to con9erte0 in + co/p-teri>e0 s:ste/4
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,1) Co4Fo4ate De<e5oFment DeFa4tment This 0ep+rt/ent 0e+2 corpor+te 2e9e2 iss-es s-ch +s PTA1 Intern+tion+2 Te2eco/ Union1 Le,+2 +n0 Re,-2+tor: +ff+irs etc4 ,1; SFecia5 P4oEects DeFa4tment This 0ep+rt/ent is 0oin, their +cti9ities on .eh+2f of presi0ent4 ,18 STRUCTURE O" THE "INANCE DEPARTMENT Initi+22:1 Bin+nce Dep+rt/ent <+s s-per9ise0 .: DM .-t +fter the recent ch+n,e in /+n+,e/ent str-ct-re1 Bin+nce Dep+rt/ent of PTCL is he+0e0 .: Senior E@ec-ti9e 8ice Presi0ent (Bin+nce)1 <ho is responsi.2e for +cco-ntin, +n0 fin+nce f-nctions of the or,+ni>+tion4 The Senior E@ec-ti9e 8ice Presi0ent is the he+0 of Acco-nts Dep+rt/ent +n0 the 8ice E@ec-ti9e Presi0ent Bin+nce is the he+0 of Bin+nce Dep+rt/ent4 Diag4am ,1'
H ie r a r c h a l S t r u c t u r e o f F in a n c e D e p a r t m e n t
S E N ! R V " E E # E " $ % V E PR E S D E N % E V P (A c c o u n ts ) G M (S to re s ) G M (A c c o u n s ) E V P (F in a n c e ) G M (F in a n c e ) E V P (R e v e n u e ) G M (R e v e n u e )
Senior 8ice E@ec-ti9e Presi0ent (Bin+nce) E@ec-ti9e 8ice Presi0ent (Acco-nts) E@ec-ti9e 8ice Presi0ent (Bin+nce) E@ec-ti9e 8ice Presi0ent (Re9en-e) Dener+2 M+n+,er (Store) Dener+2 M+n+,er (Acco-nts) Dener+2 M+n+,er (Bin+nce)
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Dener+2 M+n+,er (Re9en-e)
,1': "UNCTIONS O" "INANCE DEPARTMENT
Bin+nce s:ste/ of the or,+ni>+tion Acco-ntin, s:ste/ of the or,+ni>+tion Mo.i2i>+tion of f-n0s Dener+tion of f-n0s A22oc+tion of f-n0s
,1'' "inance SAstem of t>e O4ganiBation Bin+nce is the .+c=.one of e9er: or,+ni>+tion .ec+-se <itho-t fin+nce +n: or,+ni>+tion c+nHt r-n its .-siness4 It p2+:s +n i/port+nt ro2e in 0eter/inin, the 2on,) ter/ o.Aecti9es +n0 e9+2-+tin, the fe+si.i2it: of the .-siness4 "inance %ing Sp2it -p into three /+Aor .r+nches; Bin+nce1 Acco-nts K Re9en-e4 D4M Bin+nce he+0s this 0ep+rt/ent4 The responsi.i2ities of the Dener+2 M+n+,er (Bin+nce) -s-+22: f+22 in the +re+ of fin+nci+2 /+n+,e/ent1 prep+r+tion of +nn-+2 .-0,ets1 0eter/inin, the re9en-e t+r,ets for the :e+r1 in9estor1 +n0 .+n=er re2+tions +n0 contro22in, the Directors re9en-e in +22 the re,ions4 $u7get %ing B-0,etin, is the /ost effecti9e instr-/ent to e@ercise 3-+2it: contro2 o9er the fin+nci+2 reso-rces of +n or,+ni>+tion +n0 their .etter -ti2i>+tion4 A .-0,et is + co/prehensi9e fin+nci+2 p2+n settin, forth the e@pecte0 ro-te for +chie9in, the fin+nci+2 K oper+tion+2 ,o+2s of +n or,+ni>+tion4 The co/p+nies en,+,e0 in 2+r,e) sc+2e .-siness essenti+22: h+9e + .-0,et 0ep+rt/ent to c+rr: o-t .-0,etin, for the co/in, fin+nci+2 :e+r4 8+rio-s f-nctions perfor/e0 .: B-0,et Dept4 of PTCL +re: A22oc+tion of f-n0s to 0ifferent he+0 of +cco-nts4
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Dis.-rse/ent of f-n0s or ph:sic+2 tr+nsfer of f-n0s to 0ifferent he+0s of +cco-nts4 Recei9e +n0 +n+2:>e .-0,et reports4 Reco//en0e0 +ctions 0esi,ne0 to i/pro9e efficienc: <here
necess+r:4
C5assification of $u7get Bor si/p2icit: +n0 +pp2ic+tion1 + /+ster .-0,et is c2+ssifie0 into fo22o<in, c+te,ories:) *4 '4 54 Re9en-e B-0,et4 !or=in, E@pen0it-re B-0,et4 C+pit+2 E@pen0it-re B-0,et4
The Re9en-e B-0,et consists of esti/+te0 co22ections -n0er 0ifferent receipts he+0s <hi2e !or=in, E@pen0it-re B-0,et inc2-0es the esti/+te0 +/o-nts to .e inc-rre0 0-rin, the .-0,et+r: perio0 for oper+tion+2 nee0s4 The c+pit+2 e@pen0it-re .-0,et is /+in2: 0e9e2ope0 <ith the consent of De9e2op/ent <in, +n0 the 0et+i2s +re ,i9en in the Ann-+2 De9e2op/ent Pro,r+/4 Ta4iff %ing T+riff !in, is f-rther 0i9i0e0 into intern+tion+2 t+riff +n0 0o/estic t+riff4 Intern+tion+2 t+riff /e+ns intern+tion+2 .-siness <ith the <ho2e <or20 i4e4 intern+tion+2 co//-nic+tion <ith 0ifferent co-ntries4 o<e9er1 there is no 0irect connecti9it: <ith +22 the co-ntries4 There +re on2: ;( co-ntries <ith <hich PTCL is 0irect2: connecte0 thro-,h s+te22ite <hi2e the re/+inin, intern+tion+2 connection of tr+ffic to other co-ntries thro-,h 0ifferent c+rriers4 There +re ?' c+rriers for this p-rpose4 There +re ''( 0estin+tions in the <ho2e <or20 to <hich there is intern+tion+2 co//-nic+tion .-t the +cti9e re2+tionship of PTCL <ith ?' c+rriers4 The t+riff 0ep+rt/ent 0eci0es +.o-t TAR K ro-tin, p2+n for intern+tion+2 tr+ffic4 It +2so iss-es Tr+nsit Ch+r,es A,ree/ent for those co-ntries to <hich there in no 0irect connecti9it:4 D-e to I4T .oo/1 t+riff is ,oin, to .e ch+n,e0 fre3-ent2: e4,4 for intern+tion+2 2e+se0 circ-its1 0o/estic 2e+se0 circ-its r+tes +re fre3-ent2: ch+n,in, +n0 for this t+riff 0ep+rt/ent h+s to <or= o-t
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,1'* #ene4ation Of "un7s An or,+ni>+tion c+n .e c+22e0 se2f s-fficient if it is pro0-cin, its /+@i/-/ c+sh f2o< fro/ oper+tin, +cti9ities4 The t+.2e +n0 ,i9en .e2o< ch+rt for 2+st fi9e :e+rs 0+t+ in0ic+te th+t PTCL is pro0-cin, /+@i/-/ of its c+sh f2o<s fro/ oper+tin, +cti9ities4
!ea4 '((* '((' '((5 '((; '((? '((& '(($
Tot+2 Re9en-e (in tho-s+n0s) &'1(;(1$(% &&1;'&1&'; &$1'('1;C5 $;1*';1((( $?1C$'1((( &C1(%?1;5& &?1'$$1('?
So-rce: PTCL +nn-+2 report '((& +n0 '(($4
The /+in so-rces of f-n0s in PTCL +re its co22ection of .i22s4 B-n0s ,ener+te0 thro-,h oper+tions for the 2+st fi9e :e+rs +re Rs45*?1&&(1C?; (in tho-s+n0s)4
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C>aFte4 3 9 MA Acti<ities In PTCL ITIO DeFa4tment
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C>aFte4 3 9 MA Acti<ities In PTCL ITIO DeFa4tment
I h+9e 0one the fo22o<in, Ao.s s-ccessf-22: <ith in the or,+ni>+tion -n0er the =in0 s-per9ision +n0 /onitorin, of o-r /+n+,er #-r.+n A2i (Assist+nt M+n+,er) !in0o<s Inst+22+tion O-t Loo= Confi,-r+tion Archi9e Settin, C+.2in, User co/p2+int +n02in, %in7oDs Insta55ation: !e h+9e inst+22e0 !in0o< OP on 0ifferent s:ste/s -sin, the fo22o<in, steps Ch+n,in, .oot or0er to fro/ CD roo/4 S+9e +n0 e@it +n0 press +n: =e: to .oot fro/ CD roo/ +fter rest+rt s:ste/4 The set-p fi2e or -p2o+0in, After -p2o+0in, set-p fi2e <e +ccept the 2icense +,ree/ent .: pressin, B% =e: (B-nction =e: )
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Bor/+ttin, the C:SS 0ri9e .: -sin, either BAT or NTBS fi2e s:ste/4 After co/p2etion of for/+t <e ,i9e the infor/+tion re,+r0in, the s:ste/ inc2-0in, CD =e:4
The set-p co/p2ete 0-rin, '? to 5( /in-tes +n0 then +ppropri+te +r0 !+re 0ri9ers %>at is Mic4osoft Out5oo6I Microsoft o-r 2oo= is +n +pp2ic+tion soft <+re +n0 is + p+rt of Microsoft office s-it <hich is .+sic+22: -se0 for E/+i2 +n0 ne<s c2ients +n0 .-n02e0 <ith cert+in 9ersion % of Microsoft !in0o< +2tho-,h often -se0 +s +n E/+i2 +pp2ic+tion4 It +2so
pro9i0es c+2en0+rs1 t+s=1 +n0 cont+ct /+n+,e/ent1 note t+=in,1 + Ao-rn+2 +n0 <e. .ro<sin,4
Out5oo6 configu4ation
!e confi,-re the o-t2oo= -sin, the fo22o<in, steps; C2ic= +n0 st+rt .-tton4 Do to contro2 p+ne24 C2ic= on /+i24 !in0o< <i22 open then c2ic= +n0 +004
P+,e 5&
Then p-t in -ser n+/e in te@t .o@ then c2ic= on o=4 C2ic= on /+n-+22: confi,-r+tion4 C2ic= on ne@t .-tton4 After th+t c2ic= on Microsoft e@ch+n,e ser9er4 C2ic= on ne@t4 After th+t + <in0o< <i22 open in th+t <in0o< (in Microsoft E@ch+n,e ser9er .o@ p-t)
In -ser n+/e Bo@ Enter User ID4 Th+n c2ic= chec= n+/e4 After chec= n+/e + <in0o< <i22 open <hich :o- h+9e to p-t -ser ID +n0 -ser ID p+ss<or04 C2ic= on /ore settin,4 A <in0o< <i22 open then c2ic= on connection4 C2ic= on E@ch+n,e pro@: settin,4 C2ic= on ne@t4 P-t in TTP P Bo@ Se2ect .+sic +-thentic+tion4 C2ic= on o=4 C2ic= on ne@t4 C2ic= finish4 The o-t 2oo= confi,-r+tion is co/p2ete04
A4c>i<es setting:
!e 0i0 +rchi9e settin, -sin, the fo22o<in, steps: Do to pro,r+/s1 open Microsoft office +n0 open o-t2oo= pro,r+/4 Enter o-t2oo= ID +n0 P+ss<or04 O-t2oo= <i22 open4
P+,e 5$
C2ic= on option4 C2ic= on others4 C2ic= on A-to +rchi9es Bro<se /: co/p-ter <here :o-r pre9io-s +rchi9e fo20er is 2oc+te0 +n0 ,i9e ne< p+th to the +rchi9e fo20er to the 0ri9e <ith /+@i/-/ sp+ce4 App2:in, the settin, to +22 fo20ers4 C2ic= o= Then 9erif: the +rchi9e fo20er :o- p2+ce0 in ne< p2+ce4 Archi9e Settin, is co/p2ete04
Ca@5ing:
Bor LAN connecti9it: in PTCL t<iste0 p+ir c+.2e (; P+ir) +re -se0 in the fo22o<in, ter/s +n0 co/.in+tion 0epen0in, on the connectin, on the connection /+0e in 0ifferent =in0 of 0e9ice +s 0isc-sse0 fo22o<: Str+i,ht C+.2e Metho0 Cross C+.2e Metho0
St4aig>t Ca@5e Met>o7:

It is -se0 for connectin, 0ifferent 0e9ice e4,4 S<itch to -.1 S<itch to Ro-ter
C4oss ca@5e Met>o7:
P+,e 5%
It is -se0 for connection .et<een s+/e =in0 of 0e9ices s-ch +s co/p-ter to co/p-ter1 -. to -.4 S<itch to S<itch4
Ca@5e Ma6ing:
Too2s -se0 for /+=in, c+.2es *4 C+.2e C-tter '4 Shie20 C-tter 54 P-nch /+chine ;4 tester T<iste0 P+ir c+.2e +re connecte0 thro-,h connector RM;? +n0 -s-+22: fo-n0 in the fo22o<in, ei,ht co2ors: *4 <hite Or+n,e '4 Or+n,e 54 !hite Dreen ;4 Dreen ?4 <hite B2-e &4 B2-e $4 !hite Bro<n %4 Bro<n
Ca@5ing Met>o7s:
St4aig>t Ca@5e Met>o7 !hite Or+n,e !hite Or+n,e Or+n,e Or+n,e !hite Dreen !hite Dreen B2-e B2-e <hite B2-e <hite B2-e !hite Bro<n !hite Bro<n Bro<n Bro<n C4oss Ca@5e Met>o7 !hite Or+n,e Or+n,e !hite Dreen B2-e <hite B2-e !hite Bro<n Bro<n !hite Dreen Dreen !hite Or+n,e B2-e <hite B2-e !hite Bro<n Bro<n
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Process flo& '(' %he user complains for % e)uipment (*es+top,
laptop, Printer, scanner, &ireless a*opter) to % service *es+( %he Assistant Man-er (AM) chec+s the e)uipment that it is in &arrant. or not ( '(/ f the e)uipment is &arrant. then it is sent to the ven*or( %he ven*or chec+ pro0lem an* fi1e* it (%he user -ets his e)uipment from the ven*or an* sen*s information report (that receive the e)uipment) to % service *es+( '(2 '(4 f the e)uipment is not in &arrant. then it is sent to the General 3ranch( %he team of -eneral 0ranch &or+e* on the e)uipment an* fi1e* the pro0lem( '(5 %he user services the e)uipment from -eneral 3ranch an* sent the information report (that e)uipment) to % service Des+( receive the
"ontacts6
General 3ranch team
75'8//927:/
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% service Des+
75'8//9272; 75'8//92''7 (5;'C$*5'&;
P+,e ;5
CHAPTER 9 "INANCIAL ANAL!SIS
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CHAPTER 9 "INANCIAL ANAL!SIS

91' INDE2 ANAL!SIS An +n+2:sis of percent+,e of fin+nci+2 st+te/ents <here +22 .+2+nce sheet or inco/e st+te/ent fi,-res for + .+se :e+r e3-+2 *(( (percent) +n0 s-.se3-ent fin+nci+2 st+te/ent ite/s +re e@presse0 +s percent+,e of their 9+2-es in the .+se :e+r is c+22e0 In0e@ An+2:sis*4
%a0le 4(' H!RE<AN%A= ANA=>S S !F N"!ME S%A%EMEN%

Pa6istan Te5ecommunication ComFanA Limite7 GPTCLH ComFa4ati<e Income Statement fo4 t>e financia5 Aea4s *::-,*::.J *::) Rs1 In t>ousan7 *::*::. *::) Re9en-e Oper+tin, Costs Oper+tin, Profit Other Inco/e EBIT Bin+nci+2 Ch+r,es Profit .efore T+@+tion Pro9ision for T+@+tion Profit +fter T+@+tion Di9i0en0 per sh+re E+rnin, Per Sh+re )-,8)*,,., G,8,.:;,.,8H ,.,,.,,)*9 ,,,;),98. ,8,)-',**: G9--,:88H ,8,*8.,'*' G'*,.8:,9.9H *.,.:-,.-) * ?4'' .8,:;-,9,. G9',.;),8';H *),,8),-'; ,,8'*,8,' ,',,':,998 G,,.,9:'H ,:,8)9,:9; G':,'8.,.';H *:,))),9,: ;4($ .-,*)),:-* G9.,-.9,,,;H ';,)'*,.;) -,-9',*:, *9,*-,,;8: G-':,')-H *,,)9,,)'G;,':9,8.*H '-,.,;,)-, * 54($ K of @ase Aea4 fig *::. *::) 8:18, ':-1*)-1,9 ''-1-' );1;9 ),18* );1;* ;:1,);1:8 *-: $$4C$ %?4C' **$4?& ?*4;? *&54?$ &*4(* **'4*( &(4;' &54%$ -;1); *(( %?4?*
So-rce: PTCL +nn-+2 report '((& K '(($
COMPARATI E ANAL!SIS O" INCOME STATEMENT The tot+2 re9en-e fi,-re for the fin+nci+2 :e+r '(($ is Rs4&?1 '$$1('? tho-s+n0 <hi2e the tot+2 re9en-e for the fin+nci+2 :e+r '((& +n0 '((? <ere Rs4&C1(%?1;5& +n0 Rs4$?1C$'15&5 tho-s+n0 respecti9e2:4 There is + 0ecre+se of Rs4?1 (5%1$C5 in the tot+2
P+,e ;?
re9en-e +/o-nt1 <hich represents the %?4C'J of the .+se :e+r '((? <ith + 0ecre+se of *;4(%J4 The re9en-e co/prise on t<o t:pes th+t +re: Do/estic re9en-e K Intern+tion+2 re9en-e4 Do/estic re9en-e in '((?1 '((&K '(($ +re Rs4&*1 (551'''1 &51*&;1;*; K ?C1&(*1(?% respecti9e2:4 Intern+tion+2 re9en-e in '((?1 '((& +n0 '(($ is st+te0 +s Rs4*?1 ?5?1('$1 Rs4C1?'(1(*$ K C1C%C1?(% respecti9e2:4 Inc2-0e0 in 0o/estic re9en-e is re9en-e fro/ s-.scri.er for c+22s /+0e to o9erse+s 0estin+tions fro/ P+=ist+n4 Re9en-e is e@c2-si9e of e@cise 0-t: +/o-ntin, Rs4%1?*C1*?( tho-s+n04 Intern+tion+2 re9en-e represents re9en-e fro/ forei,n net<or= oper+tors for c+22s th+t ori,in+te o-tsi0e P+=ist+n4 Intern+tion+2 re9en-e h+s .een incre+se0 .: Rs4;&C1;C* in the 2+st :e+r ref2ectin, +n incre+se of ;4C5J in 2+st :e+r <hi2e 0o/estic re9en-e h+s .een 0ecre+se0 .: Rs451?&515?& tho-s+n0s (?4&;J 0ecre+se +s th+t of '((&) .ec+-se of incre+se in 2ines p+rti+22: offset .: 2oc+2 c+22 re9en-e N!D re9en-e4 The +/o-nt of oper+tin, cost +2so incre+se0 to Rs4;&?&;55% tho-s+n01 the +/o-nt of incre+se in the oper+tin, cost is Rs4;1%$;;'( tho-s+n01 <hich is **4&CJ of the :e+r '(($ cost4 Oper+tin, cost consist on s+2+ries1 +22o<+nces +n0 other .enefits1 forei,n oper+tors cost1 f-e2 +n0 po<er1 co//-nic+tion1 stores +n0 sp+res cons-/e01 rent1 r+tes t+@es1 tr+9e2in, +n0 con9e:+nce1 +09ertise/ent +n0 p-.2icit:1 2e,+2 +n0 profession+2 ser9ices .+0 0e.t +nn-+2 2icense fee1 +n0 0epreci+tion etc4 oper+tin, cost of P+=ist+n Te2eco//-nic+tion Co/p+n: Li/ite0 is incre+se0 <ith +n incre+se in +22 the he+0s of oper+tin, cost (+ppro@i/+te2:)4 The +/o-nt of incre+se in the oper+tin, cost is Rs4;1%$;1;'( tho-s+n01 e3-+2 to *?4*;J incre+se of the oper+tin, cost of fin+nci+2 :e+r '((;4 The i/p+ct of these ch+n,es on ,ross profit /+r,in i4e4 0ecre+se fro/ 5C4&&J to '%4&$ in the :e+rs '((& K '(($ 1 <hich is +n in0ic+tion of the i/pro9e/ent in oper+tion+2 efficienc: of the fir/4
P+,e ;&
Oper+tin, inco/e of the fir/ in '((& <+s '$5C$?*% tho-s+n0s1 <hich h+s .een con9erte0 to +n oper+tin, inco/e of Rs4*%$*'&%$ tho-s+n0 in '(($ 0ecre+se0 .: *%4?&J4 E+rnin, .efore interest +n0 t+@es sho<e0 + positi9e .+2+nce of Rs4';1'?51%C( tho-s+n04 D-e to .etter perfor/+nce +n0 efficient contro2 on oper+tin, cost +n0 0ecre+se in fin+nci+2 ch+r,es PTCL h+s 0ec2+re0 0i9i0en0 Rs4' per sh+re in '(($4
%a0le 4(/A "!MPERA% VE 3A=AN"E SHEE% (Rs( n thousan*)

Assets Cu44ent Assets C+shK B+n= .+2+nce A09+nces K Recei9+.2es C 4Portion of 2o+n s-.si0i+r: Tr+0e 0e.t Stores +n0 Sp+res Non Cu44ent Assets Lon, Ter/ Lo+ns Lon, Ter/ In9est Int+n,i.2e Assets C+pit+2 !IP Propert:1 P2+ntK e3Tota5 Assets *::'*,*;:,).' ),.9-,;9-::,::: '-,-'-,8-; ,,,*.,.** ,8,*.8,';. *,*,),9:; .,8:8,;)9 9,*)*,);* ':,.,8,8.9 )*,---,,89 8.,.'-,9** ',-,;;9,.: ;
*::. **,-8;,);),-),,),: -::,::: '.,:-8,8;, ,,9,-,.)8 -:,'.;,')) ',;.*,;.) ),'';,::* 9,:9;,;). ',,':9,,*: )-,8,),);: ':*,:)',;9'-*,*9:,:**
*::) ,,,*;,,..: -,**;,-.: 9::,::: '',9'',9'* ,,;)8,*:. -9,*:*,;,; ',')9,'9: ),9'',)). ,,*,:,)9* ':,.:8,9;, ).,'8',;;' 8;,.';,:** '-*,;*:,;.:
K of @ase Aea4 figu4e *::. *::) ';91:' 881:. ':: ':,1-' ':,1*; '*)1);,1*. ':,1:' 891). '*,1'. ':91.. ':-1.''*1:9 '$*4*( &%45% %( $54?? **&4&* *5%4(5 ?'4;% *($4'& $?4&* CC4$* *(?4(* *('4($ ''*19.
to
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%a0le 4(/A "!MPERA% VE 3A=AN"E SHEE% (Rs( n thousan*)

E?uitA J Lia@i5itA GRs1 In t>ousan7H Cu44ent Lia@i5itA T+@+tion C portion of s-pp cre0it C4 portion of co/pens+te0 +.sence Short ter/ .orro<in, InterestK /+r=-p Tr+0eK other p+:+.2e Di9i0en0 p+:+.2e Long te4m Lia@i5itA L4ter/ Sec-rit: Deposits E/p2o:ee Retire/ent f-n0 Deferre0 T+@+tion P+:+.2e to PTA +,+inst !LL License fee S-pp2ierHs Cre0it S>a4e CaFita5 An7 Rese4<es Aut>o4iBe7 S>a4e CaFita5 A c2+ss Or0in+r: Sh+res B c2+ss Or0in+r: Sh+res *::',':9,:,' 9-:,,,: ',*.*,.8: *,8-.,).: 9,,9.: '9,)8-,*8, : *:,.'*,-.9 *,,-*,898 ':,8;;,)-* ',,*:,*;; : -8.,:*9 '-,*-;,:', ''',:::,:: : ,8,:::,::: '-:,:::,:: : -',:::,::: ',-:;,9'' ,:,-::,::: '),::-,.*: ',-,;;9,.: ;
+cc
*::. *,)*-,8;9 9*8,;,: : ,,).,,,:, '*,,*, '),--),:8* -,);),::: ,:,*)-,-,* *,)--,;8. '',.*9,8,',8,),,** : '):,;), '.,9;8,:*. ''',:::,::: ,8,:::,::: '-:,:::,::: -',:::,::: ',98*,9'9 ,:,-::,::: **,9;,,:-: '-*,*9:,:**
*::) *,;):,*-9 ')',-;' : *,'9-,89; ',,;: '8,*-;,-); : *9,99),)9' ','8-,);9 '*,*;8,.*. *,,),,**, ',.:',*** : '),9-8,;-''',:::,::: ,8,:::,::: '-:,:::,::: -',:::,::: ',)98,:9) ,:,-::,::: *),..9,*') '-*,;*:,;.:
K of @ase Aea4 figu4e *::. *::) *9.18' '?C4C% 8-195%4*( : ( '*)1*; *;1,'';1.) '9.1;; '')1', ':-1)8 '9.1), $'4?% 54*% *5(4*$ ( **%4&* ?(4%' ***4%; *$C4$?
,:1:, ':;1:) ':: ':: ':: ':: 8;189 ':: ',*1*' ''*1:9
( **;4;5 *(( *(( *(( *(( **?4C? *(( *&'4&% ''*19.
Iss-e01 s-.scri.e0 K p+i0 -p C+pit+2 Ins-r+nce Reser9es Dener+2 Reser9es In+ppropri+te Profit Tota5 E?uitA J Lia@i5itA
P+,e ;%
T4en7 Ana5Asis Of $a5ance S>eet The PTCLHs tot+2 +ssets <ere of Rs4*5& .i22ion +t the en0 of fin+nci+2 :e+r '((? +n0 of Rs4*?' .i22ion +t the en0 of '((& +n0 on 5(th M-ne '(($ it h+s its tot+2 +ssets e3-+2 to Rs4*?5 .i22ion4 PTCLHs +ssets incre+se0 .: *'4(;J in '((& <hi2e in '(($1 tot+2 +ssets <ere incre+se0 .: *'4;&J +s co/p+re0 to th+t of '((?4 C-rrent +ssets <ere of Rs45C .i22ion +t the en0 of fin+nci+2 :e+r '((? +n0 incre+se0 to Rs4?( .i22ion +t the en0 of '((& ('$4$?J incre+se0) +n0 +t the en0 of fin+nci+2 :e+r '((&) ($1 it is of Rs4?; .i22ion <ith +n incre+se of 5%4(5J +s to th+t of '((?4 In the 2+st t<o :e+rs in9entor: h+s incre+se0 .: *&4&*J to 54%% .i22ion4 Tr+0e 0e.t h+s 0ecre+se0 .: $&4;?J to Rs4** .i22ion in the 2+st t<o fin+nci+2 :e+rs4 Recei9+.2es +t the en0 of the fin+nci+2 :e+r '((&)($ is +/o-ntin, +s Rs4?4'5 .i22ion1 5*4&'J 2ess th+n th+t of '((?4 Co/p+n: h+s i/pro9e0 its c+sh /+n+,e/ent +n0 h+s incre+se0 its c+sh to 554'% .i22ion1 *$*4*(J hi,her th+n <h+t <+s +t the en0 of '((?4 Non)c-rrent +ssets of PTCL h+9e incre+se0 in '((& <hi2e re0-ce in '(($ to Rs4C%4&' .i22ion4 !or= in process1 p2+nt1 propert: K e3-ip/ents constit-tes /+Aor portion of non) c-rrent +ssets4 D-rin, these t<o :e+rs <or= in process h+s incre+se0 .: '54*&J in '((& to Rs4*54*( .i22ion <hi2e re0-ce0 (4'CJ to Rs4*(4&( .i22ion +s co/p+re0 to '((? <hi2e p2+nt1 properties +n0 e3-ip/ents h+9e notice0 +n incre+se of ?4(*J to Rs4$&4C* .i22ion4 PTCL tot+2 2i+.i2it: h+s incre+se0 .: *'4;&J in the 2+st t<o :e+rs to Rs4*?'4%' .i22ion4 PTCL c-rrent 2i+.i2it: h+s A-/pe0 to Rs45(45 .i22ion <ith ;&4%%J incre+se in '((& <hi2e incre+se0 *%4&*J in '(($ +s co/p+re0 to '((?4 This incre+se in c-rrent 2i+.i2it: <+s .ec+-se of 5$4;'J 0ecre+se in short ter/ .orro<in, +n0 <ith the 5(4*$J incre+se p+:+.2es +n0 *?C4C%J incre+se in t+@+tion +n0 C&4%'J 0ecre+se in interest +n0 /+r=-p4 Lon, ter/ 2i+.i2it: incre+se0 .: *;4;5J to Rs4*$4;& .i22ion 0-rin, the 2+st t<o :e+rs4 C+-ses of this incre+se in non c-rrent 2i+.i2it: +re ?*4*%J 0ecre+se in 2on, ter/ sec-rit: 0eposits +n0 +n incre+se of **4%;J in e/p2o:eeHs retire/ent f-n0 fo22o<e0 .: $C4$?J incre+se in 0eferre0 t+@+tion4
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91* Common&SiBe Ana5Asis An +n+2:sis of percent+,e fin+nci+2 st+te/ents <here +22 inco/e st+te/ent ite/s +re 0i9i0e0 .: net s+2es or re9en-e +n0 +22 .+2+nce sheet ite/s +re 0i9i0e0 .: tot+2 +ssets'4 Ta@5e 91, e4tica5 Ana5Asis Of P4ofitJ Loss Acc
Pa6istan Te5ecommunication comFanA 5imite7 GPTCLH ComFa4ati<e Income Statement "o4 t>e !ea4s *::9,*::- J *::. *::Re9en-e Oper+tin, Costs Oper+tin, Profit Other Inco/e EBIT Bin+nci+2 Ch+r,es Profit .efore T+@+tion Pro9ision for T+@+tion Profit +fter T+@+tion Un+pp profit . f Di9i0en0 per sh+re E+rnin, Per Sh+re
*::. .8,:;-,9,. G9',.;),8';H *),,8),-'; ,,8'*,8,' ,',,':,998 G,,.,9:'H ,:,8)9,:9; G':,'8.,.';H *:,))),9,: ;4($
*::) .-,*)),:-* G9.,-.9,,,;H ';,)'*,.;) -,-9',*:, *9,*-,,;8: G-':,')-H *,,)9,,)'G;,':9,8.*H '-,.,;,)-, 54($
Pe4centage C>ange *::*::. *::) ':: -*1'9 9)1;. 919. -*1,* :1.: -'1)* '.1): ,-1:* ':: .:1,9 ,81.. -1.. 9-1,* :198 991;, '91). ,:1:) *(( $*455 '%4&$ %4;C 5$4*& (4$% 5&45$ *'4;' *,18.
)-,8)*,,., G,8,.:;,.,8H ,.,,.,,)*9 ,,,;),98. ,8,)-',**: G9--,:88H ,8,*8.,'*' G'*,.8:,9.9H *.,.:-,.-) -88,8., ?4''
e4tica5 Ana5Asis Of Income Statement
PTCL re9en-e in '((&)($ is Rs4&? .i22ion <hi2e it <+s Rs4$& .i22ion K Rs4$C .i22ion in '((? +n0 in '(( respecti9e2:4 Co/p+n:Hs oper+tin, cost r+tio is $*455J of tot+2 re9en-e in '(($4 Oper+tin, cost r+tio <+s ?'4*;J +n0 &(45;JJ in '((? +n0 '((&4 This incre+se in oper+tin, cost is .ec+-se of 0ec2ine in t+riff +n0 pre9+i2in, hi,h inf2+tion r+te in co-ntr:4 This incre+sin, oper+tin, cost r+tio is +ffectin, the Dross Profit M+r,in +n0 is recor0e0 to .e ;$4%&J1 5C4&&J K '%4&$ in '((?1 '((& +n0 in '(($ respecti9e2:54
PTCL inco/e fro/ other so-rces h+s sho<n i/pro9e/ent in the 2+st t<o :e+rs +n0 constit-tes ;4;&J1 ?4&&J K %4;CJ of tot+2 re9en-e in '((?1 '((& +n0 in '(($ respecti9e2: <hich is p+rti+22: offsettin, the 0ec2inin, r+te of EBIT4 EBIT constit-tes
P+,e ?*
?'45'J1 ;?45'J K 5$4*&J in '((?1 '((& +n0 in '(($ respecti9e2:4 Co/p+n:Hs fin+nci+2 ch+r,es r+te h+s 0ecre+se0 0-rin, '((& +n0 incre+se in '(($1 offsettin, the 0ec2ine in profit .efore t+@+tion r+te <hich <+s recor0e0 ?*4$'J1 ;;4%5J for '((? +n0 '((& respecti9e2: +n0 no< in '(($ it is 5&4%5J4 Pro9ision for t+@+tion <+s *&4$(J K *;4$( for '((? +n0 '((& respecti9e2: +n0 no< for '(($ it is *'4;'J of tot+2 re9en-e4 Despite of +22 the +.o9e constr+ints :et PTCL <+s +.2e to /+int+in E+rnin, per Sh+re +t the r+te of Rs454($4 E+rnin, per Sh+re <+s Rs4?4'' +n0 Rs4;4($ in '((? +n0 '((& respecti9e2:4 91, Ratio Ana5Asis Li?ui7itA Ana5Asis Li3-i0it: r+tios /e+s-re the +.i2it: to /eet c-rrent 2i+.i2it: <ith c-rrent +sset i4e4 p+:/ent of short)ter/ o.2i,+tions4 The r+tio ho20s 0ifferent /e+nin, for cre0itor +n0 o<ners of the fir/4 Bor o<ner hi,h 2i3-i0it: /e+ns inefficienc: of the fir/4 Bor o<ner hi,h 2i3-i0it: /e+ns inefficienc: of the /+n+,e/ent1 <hi2e hi,h 2i3-i0it: of the fir/ is consi0ere0 f+9or+.2e .: the cre0itors +s the: see th+t the fir/ c+n p+: their o.2i,+tions4 Bo22o<in, +re the /ost co//on t:pes of 2i3-i0it: r+tios -se0 .: +n+2:sts to 0eter/ine the 2i3-i0it: of the fir/4 Cu44ent 4atio
C-rrent r+tio is c-rrent +sset 0i9i0e0 .: c-rrent 2i+.i2ities ;4 It sho<s + fir/Hs +.i2it: to co9er its c-rrent 2i+.i2ities <ith its c-rrent +ssets4 The fo22o<in, t+.2e s-//+ri>es the c-rrent r+tio of the fir/ for the 2+st three :e+rs4
Ta@5e 91-1' Cu44ent 4atios o<e4 time GRs1 In t>ousan7H C-rrent +ssets *::,8,*.8,'; *::. -:,'.;,') *::) ?;1'('1%5%
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C-rrent 2i+.i2ities Cu44ent 4atio
. *:,.'*,-. 9 '18'
) ,:,*)-,-, * '1..
';1;;$1$;* *1**
Inte4F4etations Dener+22: + c-rrent r+tio of ' is consi0ere0 +ccept+.2e1 co/p+nies 2iste0 on st+n0+r0 K Poor ?(( In0e@ h+s +n +9er+,e c-rrent r+tio of *4?4 In '((?1 the c-rrent r+tio <+s *4C*4 In '(($ the c-rrent r+tio is '4'' i4e4 PTCL h+s Rs4'4'' to p+: Rs4*of short ter/ 2i+.i2it:4 The c-rrent r+tio is hi,h .ec+-se PTCL h+s =ept 2ess on in9estin, in c+pit+2 e@pen0it-re co/p+re to '((&4 In '((& the: h+9e in9este0 Rs4*$4?* .i22ions in c+pit+2 e@pen0it-re <hi2e in '(($ it is *(4** .i22ion4 Cuic6 Ratio
#-ic= r+tio sho<s the +.i2it: of the fir/ th+t ho< 3-ic=2: it c+n p+: its 2i+.i2ities <itho-t t+=in, into +cco-nt the in9entor: +n0 prep+i0 e@pense of the fir/1 <hich +re 2e+st 2i3-i0 portion of the c-rrent +ssets4 Li3-i0it: /e+ns the +.i2it: of +n +sset to .e con9erte0 into c+sh <itho-t si,nific+nt 2oss in 9+2-e4 It is c+2c-2+te0 +s c-rrent +ssets /in-s in9entor: 0i9i0e0 .: c-rrent 2i+.i2ities4 Ta@5e 91-1* Cuic6 Ratio O<e4 Time GRs1 in t>ousan7H #-ic= Assets C-rrent Li+.i2ities Cuic6 Ratio *::,-,89*,-. 9 *:,.'*,-. 9 '1)9 *::. 9.,),*,98 ; ,:,*)-,-, * '1-9 *::) ?(15'51&5' ';1;;$1$;* *1:.
Inte4F4etation
P+,e ?5
The 3-ic= r+tio of the fir/ is +2/ost to c-rrent r+tio of the fir/ +s it h+s 0ecre+se0 fro/ '((? on<+r0 .-t sti22 it is enco-r+,in,1 sho<s th+t the fir/ is 2i3-i0 eno-,h to p+: its 2i+.i2ities +t short notice .-t this tren0 of incre+sin, is f+9or+.2e for short ter/ cre0itors of the fir/4 This r+tio h+s .een +ffecte0 .: the h-,e +/o-nt of 0i9i0en0 0ec2+re0 .: the co/p+n:4 The co/p+n: c+n e+si2: i/pro9e the r+tio .: re0-cin, the 0i9i0en0 in the f-t-re .-t the: h+9e to consi0er o9er+22 sit-+tion i4e4 in9estorHs interest1 cre0itorHs interest etc4 ACTI IT! ANAL!SIS Acti9it: r+tios /e+s-re the oper+tion+2 efficienc: of the fir/ .: 2oo=in, into the /o/ents of tot+2 +ssets4 These r+tios te22 -s <ith ho< /-ch efficienc: the fir/ h+s in e/p2o:in, its tot+2 +ssets to ,ener+te s+2es +n0 <ith <h+t fre3-enc: c-rrent +ssets of the fir/ +re t-rne0 into c+sh$4 These r+tios hi,h2i,ht the +cti9ities of the fir/ thro-,ho-t the :e+r4 Bo22o<in, +re so/e co//on2: -se0 r+tios to 0eter/ine the +cti9ities of PTCL4 Recei<a@5e Tu4no<e4 Ratio
This r+tio pro9i0es insi,ht of the 3-+2it: of the fir/Hs recei9+.2es +n0 ho< s-ccessf-2 the fir/ is in its co22ection4 In short it te22s the n-/.er of ti/es recei9+.2es into +nn-+2 net cre0it s+2es4 Ta@5e 91;1' Recei<a@5e Tu4no<e4 Ratio GRs1 in t>ousan7H Tot+2 Re9en-e Recei9+.2es Ratio Inte4F4etation The hi,her the r+tio1 the shorter <i22 .e the ti/e .et<een the t:pic+2 s+2es +n0 c+sh co22ection4 The tren0 +n+2:sis sho<s th+t t-rn o9er r+tio is 0ecre+se0 in '((& <hi2e incre+se0 in '(($4 In the :e+r '(($ recei9+.2e t-rno9er r+tio +re *'4;% sho<s th+t PTCL is t-rnin, its recei9+.2es into c+sh /ore th+n t<e29e ti/es in + fin+nci+2 :e+r4 This tren0 *::)-,8)*,,. , ),.9-,;98189 *::. .8,:;-,9, . ),-),,),: 81'* *::) &?1'$$1('? ?1''%1?&( '*19;
P+,e ?;
of 0ecre+sin, in this r+tio is .ec+-se of 0ecre+se in recei9+.2es is 2ess th+n the 0ecre+se in the tot+2 re9en-e4 C+-ses of 0ecre+se h+9e .een 0isc-sse0 in the .e,innin, of this ch+pter4 Bor + .etter 9ie< +,in, +cco-nts recei9+.2es /-st .e +n+2:>e0 to see ho< /+n: +re 0-e K p+st 0-e4 PaAa@5e Tu4no<e4 Ratio
This r+tio is c+2c-2+te0 +s oper+tin, cost p2-s (/in-s) +n: incre+se (0ecre+se) in in9entor: 0i9i0e0 .: +cco-nts p+:+.2e4 This r+tio is -se0 to =no< +.o-t the n-/.er of ti/es +cco-nt p+:+.2e is /+0e 0-rin, the :e+r4 Ta@5e 91;1* PaAa@5e Tu4no<e4 Ratio GRs1 In t>ousan7H Oper+tin, Cost Op4Cost T inc in in9 Acco-nts P+:+.2e Ratio Inte4F4etation The r+tio is 9er: hi,h in '(($ .ec+-se the +cco-nts p+:+.2es +re 9er: 2o< in '(($ +s co/p+re0 to th+t of '((? K '((& <hich h+s sho<n +n incre+se in the r+tio4 R+tio sho<s +n incre+se of '%'J in '(($ +s co/p+re0 to th+t of '((& +n0 +n incre+se of &4&J in '((& +s co/p+re0 to th+t of '((?4 Acco-nts p+:+.2e is 0eno/in+tor in the for/-2+ +n0 res-2ts + 9er: h-,e effect4 In<ento4A Tu4no<e4 Ratio *::,8,.:;,., 8 9',:;','' : 9-:,,,: 8'1** *::. 9',.;),8' ; 9',)8.,8) 9*8,;,: 8)1*9 *::) ;&1?&;155% ;$1(($1%&? *$*1?%* *),18)
This r+tio 0eter/ines ho< effecti9e2: the fir/ is /+n+,in, its in9entor:4 It is c+2c-2+te0 +s cost of ,oo0s so20 0i9i0e0 .: in9entor:4 In the c+se of PTCL <e <i22 p-t oper+tin, cost4
Ta@5e 91;1, In<ento4A Tu4no<e4 Ratio GRs1 In t>ousan7H
P+,e ??
Oper+tin, Cost In9entor: Ratio Inte4F4etation
*::,8,.:;,., 8 ,,,*.,.** ''18'
*::. 9',.;),8' ; ,,9,-,.)8 '*1',
*::) ;&1?&;155% 51%$C1'(& '*1::
In9entor: t-rno9er r+tio <+s **4C* in '((? .-t incre+se0 to *'4*5 in '((& +n0 in '(($ it +,+in 0ecre+se0 to *'4((4 o<e9er PTCL h+s sho<n ,oo0 perfor/+nce in '((& .: contro22in, in9entor: t-rno9er4
P4ofita@i5itA Ratios R+tios th+t re2+te profits to s+2es +n0 in9est/ent +re c+22e0 profit+.i2it: r+tios %4 It is of t<o t:pe i4e4 profit+.i2it: in re2+tion to s+2e K profit+.i2it: in re2+tion to in9est/ent4 P4ofita@i5itA In Re5ation To Sa5e
#4oss P4ofit Ma4gin It is c+2c-2+te0 ,ross profit 0i9i0e0 .: net s+2es4 This r+tio te22s +.o-t the profit of the fir/ +n0 is +2so + /e+s-re of the +.i2it: of the fir/Hs oper+tion4 Ta@5e 9181' #4oss P4ofit Ma4gin GRs1 In t>ousan7H Re9en-e Oper+tin, Cost Re9 ) op costUD4P Ratio *::)-,8)*,,., ,8,.:;,.,8 ,.,,.,,)*9 9)1;.K *::. .8,:;-,9,. 9',.;),8'; *),,8),-'; ,81..K *::) &?1'$$1('? ;&1?&;155% *%1$*'1&%$ *;1.)K
Inte4F4etation The r+tio te22s th+t oper+tion of the co/p+n: is sti22 efficient i4e4 it is sti22 'CJ4 It <+s c+2c-2+te0 ;$4%&J in '((?1 5C4&&J in '((& +n0 '%4&$J in '(($ in0ic+tin, th+t PTCL is
P+,e ?&
effecti9e in pro0-cin, +n0 se22in, pro0-ct +n0 ser9ices <e22 +.o9e the cost4 This tren0 of 0ecre+se in the DP /+r,in is .ec+-se of 0ecre+se in re9en-e +n0 .ec+-se of incre+se in oper+tin, cost4 Decre+se in re9en-e is .ec+-se of 0ec2ine in t+riff <hi2e incre+se in oper+tin, cost is p+rti+22: .ec+-se of inf2+tion +n0 inefficienc: c+-se0 .: the perio0 of -ncert+int: 0-e to pri9+ti>+tion4 Net P4ofit Ma4gin It is c+2c-2+te0 +s net profit +fter t+@es 0i9i0e0 .: net s+2es4 It is + /e+s-re of the fir/Hs profit+.i2it: of s+2es t+=in, +cco-nt of +22 the e@penses +n0 t+@es4 It sho<s + fir/Hs net inco/e per r-pee of s+2es4
Ta@5e 9181* Net P4ofit Ma4gin GRs, in t>ousan7H Net profit +fter t+@es Re9en-e Ratio Inte4F4etation Bor PTCL in '(($1 '; p+is+ o-t of e9er: s+2es of Rs4* constit-tes +fter t+@ profit <here +s in '((& it <+s 5( p+is+ <hi2e in '(( it <+s 5? p+is+4 PTCL h+s notice0 + 0ecre+se of '(4'5J in its DP /+r,in '(($ +s co/p+re0 to th+t of '((& <hi2e this 0ecre+se in '((& <+s *'J +s co/p+re0 to th+t of '((?4 DP /+r,in of ';J is sti22 enco-r+,in, for PTCL .-t this tren0 of 0ecre+se in its DP /+r,in is ne9er4 P4ofita@i5itA in 4e5ation to in<estment *::*.,.:-,.) )-,8)*,,. , ,-1:*K *::. *:,))),9, : .8,:;-,9, . ,:1:)K *::) *?1&5%1$?5 &?1'$$1('? *,18.
Retu4n on In<estment o4 on Assets
P+,e ?$
It is c+2c-2+te0 +s net profit +fter t+@es 0i9i0e0 .: tot+2 +ssets4 This r+tio sho<s the percent+,e inco/e ,ener+te0 on per r-pee in9est/ent4 Ta@5e 9181, Retu4n on In<estment o4 on Assets GRs1in t>ousan7H Net profit +fter t+@es Tot+2 Assets Ratio Inte4F4etation Ret-rn on in9est/ent in '(($ is *(4'5J th+t is + profit o9er the fir/Hs in9est/ent res-2tin, fro/ its oper+tions4 It e@p2+ins th+t the fir/ h+s e+rne0 + *(4'5J o9er e+ch r-pee in9este0 in '(($4 ROI in '((? +n0 '((& is *C4?%J +n0 *54&?J respecti9e2:4 *::*.,.:-,.-) ',-,;;9,.: ; '81-;K *::. *:,))),9,: '-*,*9:,:* * ',1.-K *::) *?1&5%1$?5 *?'1%'(1%&( ':1*,K
Retu4n on E?uitA It is c+2c-2+te0 +s net profit +fter t+@es (/in-s preferre0 stoc= 0i9i0en0) 0i9i0e0 .: sh+reho20erHs e3-it:4 Ret-rn on e3-it: ref2ects the e+rnin, po<er of sh+reho20er .oo= 9+2-e of in9est/ent4 A hi,h ret-rn on e3-it: ref2ects the fir/Hs +ccept+nce of stron, in9est/ent opport-nities +n0 effecti9e e@pense /+n+,e/ent4 Ta@5e 91819 Retu4n on E?uitA GRs1 In t>ousan7H Net profit +fter t+@es Sh+reho20erHs e3-it: Ratio *::*.,.:-,.-) '::,:'9,:, ' *.1.K *::. *:,))),9,: ':-,9)-,9. 9 '81)K *::) *?1&5%1$?5 **(1C*51'&; '91':K
Inte4F4etation
P+,e ?%
In '((? +n0 '((& ROE <+s '&4&J +n0 *C4$J respecti9e2: +n0 in '(($ it is *;4*J4 The tren0 is ne,+ti9e +n0 0ecre+sin, contin-o-s2:4 PTCL h+s sho<n '%J 0ecre+se in ROE in '(($ +s co/p+re0 to th+t of '((&4 The 0e.t r+tio is not too hi,h <hich /e+ns th+t there +re stron, in9est/ent opport-nities4 An0 there is effecti9e e@pense /+n+,e/ent .-t PTCL <i22 h+9e to contro2 its 0ecre+sin, tren0 of ROE4
P+,e ?C
CHAPTER 3 S%OT ANAL!SIS
C>aFte4 3 -
P+,e &(
S%OT ANAL!SIS
PTCL is + .i, or,+ni>+tion re,+r0in, +22 the 0ep+rt/ents inc2-0in, Bin+nce1 Oper+tions1 -/+n reso-rce etc4 there +re se9er+2 stren,ths1 <e+=ness opport-nities +n0 thr+ts of these 0ep+rt/ents1 <hich <i22 .e 0isc-sse0 +s fo22o<: St4engt>s T>e $iggest "o4eign ELc>ange Ea4ne4 PTCL is the .i,,est so-rce of forei,n e@ch+n,e for P+=ist+n4 It e+rns + 2ot forei,n e@ch+n,e for/ its intern+tion+2 tr+ffic4 A7e?uate "inancia5 Resou4ces PTCL e+rns .i22ions of R-pees +s + /+Aor so-rce of c+pit+24 These +0e3-+te fin+nci+2 reso-rces not on2: en+.2e the co/p+n: to cop: <ith +n: -ne@pecte0 e9ent .-t to 0ep2o: its reso-rces to incre+se pro0-ct 2ine +n0 ser9ices <itho-t fee2in, +n: fin+nci+2 0iffic-2t4 "4ee "4om ComFetiti<e P4essu4e PTCL h+s no co/petitor in the /+r=et +n0 other co/p+nies +re 2e,+22: not +22o<e0 enter in co/petition <ith PTCL .efore '((54So PTCL is perfor/in, its +cti9ities free2: <itho-t +n: press-re4 Lea7e4s>iF In T>e Ma46et PTCL is 2e+0in, Co/p+n: to pro9i0e te2eco/ f+ci2ities in the P+=ist+n4 PTCL +i/s +t -sin, the 2+test techno2o,: in the fie20 of en,ineerin, +n0 IT for its ser9ices4 It is +2so ,ettin, const+nc: fro/ intern+tion+2 Co/p+nies in or0er to re/+in 2e+0er in te2eco/ sector4 A7e?uate "inancia5 Resou4ces PTC 2e+rns .i22ion of r-pees +s profit per :e+r +n0 h+s eno-,h /one: in its ,ener+2 reser9e4 It +2so h+s 0e.it +s + /+Aor so-rce of c+pit+24 These +0e3-+te fin+nci+2 reso-rces
not on2: en+.2e the Co/p+n: to cope <ith +n: -ne@pecte0 e9ent .-t no 0ep2o: its reso-rces to incre+se its pro0-ct 2ine4
P+,e &*
Mo7e4n Tec>no5ogA PTCL is r-nnin, /o0ern techno2o,: to 0e9e2op its pro0-cts +n0 ser9ices +n0 i/pro9e the 3-+2it: of ser9ices4 In this connection it h+s rep2+ce0 the o20 e@ch+n,es <ith ne< 0i,it+2 e@ch+n,es4 It h+s co/p-teri>e0 .i22in, s:ste/4 D-e to this techno2o,: tho-s+n0 of co/p2+ints h+9e .een re0-ce04 PTCL h+s +2so entere0 in the .-siness of Mo.i2e phone +n0 Internet ser9ices4 OFtiona5 Po5ices An7 ComFensation Best +n0 option+2 po2icies +n0 +ttr+cti9e co/pens+tion p+c=+,es for e/p2o:ees1 <hich h+s re+22: i/pro9e0 their co//it/ent1 0e0ic+tion +n0 h+r0 <or= to<+r0s the +chie9e/ent of or,+ni>+tion ,o+2s4 Human Resou4ce De<e5oFment -/+n reso-rce 0e9e2op/ent +n0 e/p2o:/ent of techno2o,: to<+r0s /o0ern 0e9e2op/ent4
%i7e Dist4i@ution C>anne5s

E+s: +ccess to the c-sto/ers +t their resi0enti+2 2oc+2ities thro-,h <i0e 0istri.-tion ch+nne24 %ea6nesses Am@iguitA In St4ategic Di4ection PTCL is 0oin, .-siness 9er: <e22 .-t on2: to th+t e@ten0 to <hich c-sto/ers respon04 A2tho-,h PTCL is ,ener+tin, re9en-e fro/ its 9+2-e +00e0 ser9ices .-t it 0oesnHt h+9e +n: so2i0 fin+nci+2 str+te,ic o-t2ine1 <hich c+n cope the entire co/p2e@ fin+nci+2 sit-+tion1 +n0 +2so +/.i,-it: e@ists in i/p2e/ent+tion str+te,ic fin+nci+2 p2+ns4 E@tern+22:1 PTCL h+s no co/petitors so it h+s no .ench/+r= to ,+-,e fin+nci+2 perfor/+nce of its 0ifferent 0ep+rt/ents <ith those of co/petitors4
Senio4itA $ases P4omotions
P+,e &'
PTCL is 2e+0in, infor/+tion techno2o,: .-t it is not =no<2e0,e oriente0 so f+r +s pro/otions of its e/p2o:ees +re concerne04 Pro/otions of PTCL e/p2o:ees +re seniorit: .+se04 Most of e/p2o:ees +re concerne04 Pro/otions of PTCL e/p2o:ees1 <ho ,et pro/ote0 on seniorit: .+sis1 +re 2ess =no<2e0,e+.2e +n0 non)profession+2 +n0 c+nnot cope <ith the ch+22en,es of this e9er),ro<in, fie204 On the other h+n0 /ost of its =no<2e0,e+.2e +n0 <e22)e0-c+te0 e/p2o:ees h+9e no ch+nce of ,ettin, hi,her Positions4 The: h+9e to <or= -n0er their .oss <ho h+s /ore e@perience .-t 2ess =no<2e0,e +.o-t Infor/+tion Techno2o,: +n0 Te2eco//-nic+tion4 Lac6 of Human Resou4ces Management PTCL h+s no h-/+n reso-rces /+n+,e/ent 0ep+rt/ent4 It 0oesnHt h+9e c2e+r po2ic: re,+r0in, hirin, K tr+inin, of <or= force4 In PTCL1 for /ost of the Ao.s there is no Ao. <or= K e9+2-+tion of perfor/+nce of e/p2o:ees4
Lac6 of T4aining P4og4am

There is no proper tr+inin, pro,r+/ to i/pro9e the s=i22 of PTCL e/p2o:ees to cope <ith e9er)ch+n,in, te2eco//-nic+tion sector4 Less s=i22e0 K inefficient <or=ers +re cre+tin, h-r02es in its ,ro<th4 No Effecti<e Ma46eting DeFa4tment There is no effecti9e /+r=etin, 0ep+rt/ent in the Or,+ni>+tion4 There is on2: /+r=etin, officer <or=in, +s + /+n+,er1 f-rther /ore /+r=etin, st+ff in the fie20 re,ion is +2so not +9+i2+.2e4 Ineffecti<e Human Resou4ce Management PTCL h+s +2tho-,h no< set -p + RM 0ep+rt/ent .-t sti22 it is not f-nctionin, +s per the re3-ire/ent of the co/petiti9e en9iron/ent4 Most of the Ao.s h+9e no proper Ao. 0escription +n0 specific+tion4
Custome4 Dissatisfaction An7 De5aAe7 ResFonses
P+,e &5
M+n: c-sto/er of PTCL +re not s+tisfie0 <ith its ser9ices .ec+-se of <ron, .i22in,1 2+te 0e2i9er: of .i22s +n0 0e2+:e0 responses for +n: f+-2t in the te2ephone4 So/e c-sto/er co/p2+ins th+t the: recei9e0 their .i22s in f-22 +/o-nt +2tho-,h the: h+9e st+:e0 o-t of the ho/e +n0 h+0 not -se the te2ephone +t +224 A@sence of ComFanA Cu5tu4e There is no inc2-sion or co/p+n: c-2t-re +n0 +ppro+ches +/on, the officers of PTCL +n0 /ost2: their .eh+9ior <ith ,ener+2 p-.2ic is sti22 .-re+-cr+tic +n0 their +ppro+ch is not o.Aecti9e or profit)oriente04 OFFo4tunities Inc4easing ADa4eness Rate PTCL c+n sho< its interest in e0-c+tin, peop2e K incre+sin, 2iter+2it: r+te4 In this <+:1 PTCL <i22 not on2: f-2fi22 its soci+2 responsi.i2it: .-t <i22 +2so .e +.2e to incre+se +<+reness r+te K it <i22 .e he2p f-22 in the e@p+nsion of PTCL .-siness4
S6i55fu5 >uman 4esou4ces:

PTCL c+n i/pro9e the s=i22 of its /+npo<er .: pro9i0in, the/ the opport-nities of +09+nce0 co-rses th+t <i22 /+=e the/ to cope <ith the e9er)ch+n,in, con0ition in fie20 of te2eco//-nic+tion4 Ente4ing T>e NeD Ma46et PTCL recent2: is st+rtin, its /o.i2e ser9ices hence; it <i22 enter in the /+r=et4 PTCL c+n e@p+n0 its .-siness .: e@p2orin, +n0 enterin, in ne< /+r=ets in si/i2+r <+:4 Te5ecom "aci5ities In Ru4a5 A4eas A22 the 9+2-e +00e0 ser9ices +n0 0i,it+2 f+ci2ities +re +9+i2+.2e on2: in the /+in cities of P+=ist+n4 PTCL c+n e@p+n0 its .-siness .: pro9i0in, te2eco/ f+ci2ities in r-r+2 +re+s1 <hich is on2: possi.2e <hen +0e3-+te p2+nnin, is 0one4
Rec4uitment
P+,e &;
PTCL c+n +2so i/pro9e the h-/+n reso-rces .: the se2ection of co/petent person for 0ifferent 0ep+rt/ents +n0 this c+n on2: possi.2e .: 0isco-r+,in, the corr-ption +n0 f+9oritis/4 A77ition To T>e P4o7uct Line Top /+n+,e/ent of Or,+ni>+tion c+n /+=e +00itions to its e@istin, pro0-ct 2ine .: pro9i0in, /ore ser9ices4 In this <+: it c+n incre+se its re9en-e +n0 c-sto/er s+tisf+ction4 This re3-ires /+r=et rese+rch4 PTCL h+s +2re+0: c+pt-re0 the in0-str: so +22 =in0 of the opport-nities +re for PTCL ti22 the en0 of /onopo2:4
T>4eats ELc>ange Rate Ris6 E@ch+n,e R+te Ris= <i22 c+-se PTCL net e@ch+n,e 2oss on forei,n 2o+ns4 De9+2-+tion of r-pees <i22 incre+se the cost of pro0-ction1 /+chiner:1 +n0 +2/ost +22 the e3-ip/ent1 i/porte0 fro/ forei,n co-ntries4 So e@ch+n,e r+te ris= <i22 +ffect the Profit+.i2it: of PTCL +n0 +2so incre+se the ris= of ,ettin, forei,n 2o+ns in f-t-re4 #o<e4nment Legis5ation Do9ern/ent po2icies c+n +ffect the perfor/+nce of PTCL4 c+n +ffect the recr-itin, po2icies of PTCL4 ence ,o9ern/ent po2icies <i22 .e + re+2 thre+t for PTCL if the: +re not in f+9or of PTCL .-siness +cti9ities4 This
Tu4no<e4
P+,e &?
At the en0 of the /onopo2:1 co/petitors <i22 enter the in0-str: +n0 the co/p2etion <i22 incre+se +s + res-2t of <hich the: <i22 offer hi,h p+:s +n0 f+ci2ities to s=i22)person of the in0-str:4 This c+n incre+se the t-rno9er of PTCL1 <hich c+n cre+te + serio-s thre+t for the or,+ni>+tion4 Dec4ease In Ma46et S>a4e Due To ComFetition After the en0 of /onopo2:1 0iss+tisfie0 c-sto/ers /+: shift to those te2eco/ ser9ices pro9i0ers <ho the: thin= <o-20 offer .etter ser9ices th+n PTCL1 +n0 <i22 incre+se c-sto/er s+tisf+ction4 Decre+se in /+r=et sh+re <o-20 0ecre+se the profit+.i2it: of PTCL1 <hich <i22 .e + re+2 thre+t in ne+r f-t-re4S<ot /+tri@ t+.2e +re on the other p+,e4
S%OT MATRI2
P+,e &&
STREN#THS&S *4 Bi,,est forei,n e@ch+n,e e+rner '4 A0e3-+te fin+nci+2 reso-rces 54 M+r=et 2e+0er in P+=ist+n ;4 Use of /o0ern techno2o,: ?4 Attr+cti9e co/pens+tion &4 !i0e 0istri.-tion ch+nne2s
%EAKNESSES&% *4 A/.i,-it: in str+te,ic 0irection '4 Seniorit: .+ses pro/otions 54 Poor tr+inin, ;4 C-sto/er 0iss+tisf+ction +n0 0e2+:e0 responses ?4 Ineffecti9e h-/+n reso-rce /+n+,e/ent %O STRATE#IES *4 Better tr+inin, pro,r+/ <i22 re0-ce c-sto/er 0iss+tisf+ction +n0 he2ps e/p2o:ees to =no< the correct str+te,ic 0irection '4 Proper recr-it/ent +n0 +<+reness <i22 i/pro9e h-/+n reso-rce /+n+,e/ent %T STRATE#IES *4 M+=e c2e+r the str+te,ic 0irection .efore e/p2o:ees +n0 pro/otion /-st .e on /erit .+ses '4 Use ne< /etho0s of tr+inin, +n0 re0-ce prices to i/pro9e /+r=et sh+re +n0 c-sto/er s+tisf+ction
OPPORTUNITIES&O *4 Incre+sin, +<+reness r+te '4 I/pro9in, tr+inin, 54 Enterin, the ne< /+r=et ;4 Proper recr-it/ent ?4 A00ition to pro0-ct 2ine
SO SRATE#IES *4 Bin+nci+2 reso-rces c+n .e -se0 to incre+se +<+reness1 i/pro9e tr+inin, +n0 0e9e2op/ent '4 <i0e 0istri.-tion ch+nne2s <i22 incre+se co/p+n: s+2es if ne< pro0-ct 2ines +re +00e0 to e@istin, 2ines
THREATS&T *4 E@ch+n,e r+te ris= '4 Do9ern/ent 2e,is2+tion 54 Incre+se in e/p2o:ees t-rno9er ;4 Decre+se in /+r=et sh+re
ST STRATE#IES *4 Bin+nci+2 reso-rces +n0 +ttr+cti9e co/pens+tion c+n .e -se0 to pre9ent e/p2o:ees t-rno9er '4 Mo0ern techno2o,: +n0 <i0e 0istri.-tion ch+nne2s c+n .e -se0 to incre+se /+r=et sh+re
P+,e &$
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CHAPTER 3 . CONCLUSION AND RECOMMENDATIONS
P+,e &C
C>aFte4 3 . CONCLUSION AND RECOMMENDATIONS

Concu5usion The o9er +22 perfor/+nce of PTCL h+s .een 0ec2inin, +fter pri9+ti>+tion4 The /+in si,n+2s of perfor/+nce tren0 +re s-//+ri>e0 .e2o<: There is +n incre+sin, tren0 in the re9en-e -nti2 '((? +fter <hich it h+s 0ec2ine0 si,nific+nt2:4 4Oper+tin, profit /+r,in sho<s incre+se in tren0 for :e+rs '((51 '((;1 '((; .-t it 0ecre+se for '((? +n0 f-rther 0ecre+se for :e+r '((&4 Oper+tin, cost for :e+r '((? <+s hi,her .: '5J <hi2e for the :e+r '((& <+s ?4'?J hi,her then 2+st :e+r1 Ret-rn on e3-it: st+rte0 0ecre+sin, +fter pri9+ti>+tion1 <hi2e +/o-nt of 0i9i0en01 +fter 0ecre+sin, in :e+r '((?1 r+ise0 in '((& +n0 +,+in 0ecre+se0 in '(($ Asi0e fro/ the n-/eric+2 perfor/+nce in0ic+tors1 PTCL too= se9er+2 steps to co//ence the Ao-rne: to .rin, + c-2t-re ch+r,e in the or,+ni>+tion4 This ent+i2s p-ttin, ,re+ter foc-s on c-sto/er ser9ice +n0 e/ph+si>in, /erit1 inte,rit: +n0 openness in the Co/p+n:Hs .-siness pr+ctices +n0 process4 So there is + hope th+t n-/eric+2 perfor/+nce positi9e res-2ts in ne+r f-t-re4
P+,e $(
Recommen7ations 6eepin, in 9ie< the +fore/entione0 h-r02e E pro.2e/s the fo22o<in, +re so/e re/e0i+2 /e+s-res1 <hich he2p to cre+te + .etter s:ste/4 This st-0: sho<s th+t There +re 9er: fe< pro,r+/s for c+reer 0e9e2op/ent of the e/p2o:ees4 Peop2e <or=in, in one section or 0ep+rt/ent fro/ :e+rs +re sti22 <ith the s+/e =no<2e0,e +n0 st:2e of 0oin, Ao.4 There sho-20 .e proper c+reer p2+nnin, of e/p2o:ee th+t not on2: sh+rpens the s=i22s of the e/p2o:ee K i/pro9e its efficienc: .-t +2so res-2ts in .etter +n0 i/pro9e0 o-tp-t for the or,+ni>+tion4 e@istin, s:ste/ is not -p to the s2+n0ere0 +n0 /-st .e rep2+cin, <ith +n efficient one4 A co/prehensi9e fin+nci+2 infor/+tion s:ste/ is re3-ire0 to .e stre+/2ine01 so th+t +9+i2+.i2it: of +cc-r+te 0+t+ recor0s /+: .e ins-re04 A22 the too2 of enforce/ent of strict fin+nci+2 0iscip2ine /+: .e -n0er t+=en in or0er to /onitor the <ho2e s:ste/4 A22 the recor0s sho-20 .e co/p-teri>e0 +n0 for this p-rpose speci+2 co/p-ter pro,r+/ sho-20 .e -se04 E/p2o:ees sho-20 .e e3-ippe0 <ith -p to 0+te IT s=i22s +n0 for this p-rpose refresher K tr+inin, co-rses sho-20 .e 0esi,ne04 The officer /+: .e tr+ine0 to +0opt co/p+n: c-2t-re soft)spo=en1 ,oo0 re2+tions <ith c-sto/ers +n0 t+r,et oriente04 Bin+nce +n0 /+r=etin, offices +n0 en,ineers /+: .e sen0in, to intern+tion+2 se/in+rsE <or=shops to ,et =no<2e0,e of ne< techni3-e +n0 proce0-res4 There sho-20 .e effecti9e h-/+n reso-rce 0ep+rt/ent in or0er to ,et ri,ht peop2e on the ri,ht Ao.4 Pro/otion sho-20 .e /+0e the .+sis of perfor/+nce r+ther th+n seniorit:4
P+,e $*
Most of the PTCL personne2 +re non)profession+2; I s-,,est th+t the co/petent +-thorit: of PTCL sho-20 .e +ppointin, profession+2s4 There sho-20 .e effecti9e h-/+n reso-rce 0ep+rt/ent in or0er to ,et ri,ht peop2e on the ri,ht Ao.4
O9er st+ffin, +n0 -n.+2+nce0 0istri.-tion of e/p2o:ees in 0ep+rt/ents4 Li=e +22 the ,o9ern/ent +n0 se/i ,o9ern/ent instit-tions PTCL h+s +2so e@cessi9e st+ff th+n re3-ire04 In or0er to incre+se the efficienc: of <or=er Ao. is +ssi,ne0 to its c+2iper to 0e9e2op his interest in <or= th+t incre+se the o-t p-t +n0 0ecre+se the o9er+22 cost of or,+ni>+tion4
In the co/p+n: there is +n -nnecess+r: e/ph+sis on 0oc-/ent+tion4 In tr+nsitions + 2en,th: proce0-re of p+per <or= is in9o29e0 th+t 0ecre+se the efficienc: +n0 res-2ts in <+st+,e of ti/e4 It sho-20 .e the 0-t: of /+n+,e/ent to +-to/+te the 0oc-/ent+tion of recor0 on 2ine to +22 offices +t s+/e ti/e
P+,e $'
$I$LIO#RAPH!
C4M+/es1 ! Acho<ie04 *CCC4 Financial management **th e0ition: printice +224 ien> !eihrich +n0 +ro20 6oont>. Management, *(th e0ition1 Ne< "or=: Mc Dr+<) i22 Inc4*CC;44 PTCL Ann-+2 Report '((?4 PTCL Ann-+2 Report '((&4 PTCL Ann-+2 Report '(($4 PTCL Bin+nce Dep+rt/ent Se=r+n1 U4'((( Research Methods of Business USA4 Mohn !i22e: K Sons1 Inc Tho/pson S4L4 strategic Management concept& cases, Ne< De2hi T+t+ Me,r+) i22 p-.2ishin, Co/p+n: Lt0 <<<4ptc24co/4p=
P+,e $5

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Internship Report On PTCL

INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICATION LIMITED

Internship Report On PTCL

INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICTIN LIMITED

Internship Report On PTCL

Internship Report On PTCL

AN INTERNS IP REPOT ON PA6ISTAN TELECOMMUNICATION LIMITED

SUPER8ISOR: Si,n+t-re 777777777777774 N+/e 7777777777777744

Internship Report On PTCL

Internship Report On PTCL

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Internship Report On PTCL

TA$LE O" CONTENTS

Pref+ce777777777777777777777777774i Ac=no<2e0,/ents77777777777777777777744ii E@ec-ti9e s-//+r:777777777777777777777iii CHAPTER&' INTRODUCTION

Internship Report On PTCL

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M" ACTI8ITIES IN PTCL ITIO DEPARTMENT

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Internship Report On PTCL

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Internship Report On PTCL

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Internship Report On PTCL

CHAPTER 3 ' INTRODUCTION

Internship Report On PTCL

CHAPTER ' INTRODUCTION PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

M41 Mus>ta? A>ma7 $>atti Me/.er Te2eco/ Do9ern/ent of P+=ist+n1 Is2+/+.+0

Internship Report On PTCL

D41 A>me7 A5 =a4Da Dener+2 M+n+,er Re+2 Est+te Etis+2+t1 UAE

Internship Report On PTCL

profession+2s no/in+te0 .: PTCL .o+r04 Pa6 Te5ecom Mo@i5e Limite7 GPTMLH

Te2ephone in0-stries of P+=ist+n (P9t) Lt0

Internship Report On PTCL

Internship Report On PTCL

C APTER P ' ORDANILATION STRUCTURE OB PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

CHAPTER 3 , DEPARTMENTS O" PTCL

Internship Report On PTCL

CHAPTER , DEPARTMENTS O" PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

Internship Report On PTCL

Dener+2 M+n+,er (Re9en-e)

,1': "UNCTIONS O" "INANCE DEPARTMENT

Internship Report On PTCL

Internship Report On PTCL

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So-rce: PTCL +nn-+2 report '((& +n0 '(($4

Internship Report On PTCL

C>aFte4 3 9 MA Acti<ities In PTCL ITIO DeFa4tment

Internship Report On PTCL

C>aFte4 3 9 MA Acti<ities In PTCL ITIO DeFa4tment

Internship Report On PTCL

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