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Questions 1 - 5
Complete Angelas notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Transport Type Leaves from Example Answer: Ferry Various ports Direct Train St. Pancras

Journey Length 1 hour

Cost in Canadian $ $45

(1) __________ $80

Plane Heathrow 40 minutes (4) $__________ Gatwick (2) __________ Luton Stansted NB Extra travel time needed for flying: (3) __________ hours in London and 1 hours in Paris.

Travel to Ferry Port Bus from Londons (5) __________ to Dover. Train from Calais to Paris.

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Questions 6 - 10
Customer Name (6) Angela __________

Address 23 Brown Street, Toronto Postal code Telephone number Travel Details 1 way train ticket from London to Paris Leaves at around 2.20 pm on (8) __________ April Payment Details Type of card Card number Ticket Details Train Number EU621 Mastercard (9) __________ (7) __________ 07523 937 616

Class Economy Seat number Departure time Arrival time (10) __________ 2.20 pm 5.20 pm

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SECTION 2 Questions 11 - 20
Questions 11 - 15
Complete the sentences below. Write NO MORE THAN 3 WORDS AND/OR A NUMBER for each answer.

11 12 13 14 15

The Youth Centre was first created in order to create evening activities for the children of ______________. The adults who work at the Youth Centre are ______________. For a child to stay longer than 8 pm, he or she must be ______________ or over. Children interested in music can take advantage of the Centres ______________ to mix music and act as the DJ for an hour. Children using a specific facility can only use it for a maximum of ______________ if there are other children waiting.

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Questions 16 - 20
Complete the parents notes below. Write NO MORE THAN THREE WORDS AND/OR SOME NUMBERS for each answer.

Westley Youth Centre - Evening Activities

The Theatre Workshop * every Wednesday * run by the (16) ______________ * free * 7 - 8.30 pm * occasional shows in the (17) ______________ of the Youth Centre

Film Evening Disco * twice a month on Saturdays * 7 - 10.30 pm * costs 50 cents * always (18) ______________ on duty * organized by the children * every other Tuesday * age appropriate films * sponsored by New Video * free

Behaviour Poor behaviour can lead to a warning and parents being advised. After 3 warnings, a child will be banned for (19) ______________. Further warnings can lead to further action. Leaflets Available at the door. The leaflets summarise the introductory talk, give contact and (20) ______________details, terms and conditions and details of insurance and liabilities.

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SECTION 3 Questions 21 - 30
Questions 21 - 26
Complete James notes below. Write NO MORE THAN THREE WORDS AND/OR SOME NUMBERS for each answer.

Undergraduate Courses


Business Studies 4 years Advertising 3 years Marketing 3 years Personnel Management 3 years (21) __________ 3 years Accountancy 3 years Year 4 Electives Year 1 & 2 subjects + specialized courses. Only (22) __________ not offered as an elective from year 1 & 2 subjects. Assessment * * * * * * Years 1, 2 and 4 exams take place at the end of each (23) __________ All exams 2 - 3 hours in length Students can take exams again over the summer Students can only study a whole year again, if there are (24) __________ All grades can be appealed; final appeal board made up of staff + students Year 3 assessment is a (25) __________ of 14 000 - 15 000 words. Due 1st day of year 4.

Weekly Workload 2 lectures per module/elective 2 seminars (26) __________ Long working day!! All students on the course 15 students approx. 5 students approx.

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Questions 27 - 30
Choose the correct letter A, B or C.
27 A B C 28 A B C 29 When are the extra mathematics lessons? In the morning At lunchtime In the evening To which place does the university ID card NOT allow free entrance? The university library The university computer centre The university sports centre Which lecture will James watch?

A Accountancy B Economics C Operations Management 30 A B C Where is the lecture that James will watch? Building 3, Floor 2, Room 14 Building 2, Floor 3, Room 40 Building 2, Floor 3, Room 14

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SECTION 4 Questions 31 - 40
Questions 31 - 37
Complete the student notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Solar Flares When the sun was in an earlier stage of its life, it... ...had a faster rate of (31) _______________. ...had stronger and less stable magnetic fields. ...produced more powerful flares than now. ...was (32) ______________% as bright. The sun... ...will grow 100 times larger in approx. (33) ___________ years (known as a red giant). ...will explode after a further 250 million years (known as a (34) ___________). ...will most likely become a (35) ___________ when it is 15 billion years of age. ...may finally become a small, cold, burnt out shell. Solar flares... ...are gas explosions from the sun. ...are on average more than 6000 miles in length. ...increase the force of the (36) __________________. ...cause easily detected disruption to (37) ____________________ on Earth. ...have been claimed to cause social, behavioral and geophysical effects.

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Questions 38 - 40
Complete the sentences below. Write NO MORE THAN 3 WORDS for each answer.

38 39 40

In San Francisco in the United States, authorities have been able to predict peoples actions after solar flare activity and prevent _______________. Not long ago, a relatively weak solar flare caused chaos with US satellites by creating a burning wave of _______________. The same relatively weak solar flare created strange effects such as garage doors opening due to electric currents generated by very strong _______________.

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Questions 1 7
On the following page is an advertising sheet for Complearn computer training centre. Look at the statements below (questions 1 7) relating to the advertising sheet. In boxes 1 7 on your answer sheet write: TRUE if the statement is true FALSE if the statement is false

NOT GIVEN if the information is not given in the advertising sheet

1 2 3 4 5 6 7 Complearn courses are designed for people who already have expert computer skills. Complearn offers courses in all common software packages. More courses are added by Complearn over time. All lessons include video based input. Complearn courses can also be taken at their downtown learning centre. Its free to call the Complearn enquiry telephone number. Prospective customers can read recommendations and endorsements on the Complearn website.

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Learn vital computer skills NOW! provides basic computer training aimed at beginners with online video computer courses for most common software packages. Learn online with Complearn! We provide computer lessons for seniors, beginners and computer novices. Our computer courses for beginners and seniors are complete and we now have computer adult education learning courses for the home or workplace, with computer lessons on most of the software packages that you will require. More lessons and structured adult education computer courses for beginners or anyone looking to improve their basic computer skills are being introduced regularly. We have easy to follow computer lessons for seniors and beginners; most are video lessons that you can watch as many times as you want. We have many basic courses on offer and these are specifically aimed at seniors and beginners. Our easy to follow computer tutorials for adults start with very elementary but essential topics, learning the computer basics before gradually moving on to further skills. Any computer novice can learn online and will find that by working through our computer lessons, beginners and elderly students will gain in confidence, learn computer skills and will soon be able to do much more with their computer. So, if you are a young beginner or one of our growing number of mature adults over 50s, over 60s or over 70s in retirement, why not try our computer lessons now? Get Basic Computer Training! We are only online, so for further information, go to our website: Start Now! Start your free basic computer training today. Our online computer course for beginners is free right now, so start your computer learning and make the most of it while it lasts. In order to enrol, call 0800 567 4923 toll free to speak to one of our specialist sales people or book a place with your credit card on our online booking system now.

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Questions 8 - 13
Look at the information sheet for the Orange Dental Practice on the following page. The information has 5 sections (A - E). Which section mentions the following information? There are more questions than sections, so you will need to use some sections as an answer more than once. Write the correct letter A - E in boxes 8 - 13 on your answer sheet.
8 9 10 11 12 13 What to do if you have a urgent dental situation in the middle of the night. What to do if you cant get to an appointment. What to do if you are scared of dentists. Dental cover when you are on holiday in another country. Information on fees at the Orange Dental Practice. Dental insurance for accidents.

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The Orange Dental Practice

A If you are a new patient, then we would like to take this opportunity to welcome you to our friendly Westley based Orange Dental Practice. It is our practice philosophy to promote dental health at all times. Therefore we recommend regular check-ups, which cost $19.95. If, following a check-up, you need further treatment, we will give you a treatment plan showing an estimate of the costs involved. This may alter as your treatment progresses or as a result of x-rays. Should it change greatly, we will inform you. Private patients may join the Orange Dental Plan (more details below) to spread the cost of their care. Full written details of our private fee scale and the Bright Blue Dental Plan are available from reception. In addition to routine treatments this practice offers: * Cosmetic dentistry - for a better smile * Tooth whitening - for a brighter smile * An orthodontic referral service - tooth straightening * Hygienist - improve your periodontal health * Endodontic treatment * Crown and Bridge work * Fissure sealing - prevent tooth decay * Mouthguards - to protect your teeth

Please feel free to request, whether it be verbal or written, any dental treatment you feel you will benefit from. B If you would like to make an appointment with one of our dentists, please call the practice on 04832 528949 to arrange this. Our receptionist will be able to take your call from 8:00 - 13.00 and 14:00 - 17:00 on Monday, Wednesday, and Thursday. On Tuesdays, we can take your call from 8:00 - 13:00 and 14:00 - 18:00, and Fridays anytime between 8:00 and 14:00. Alternatively, out of hours you can leave us a message, and we will return your call as soon as possible. If you are in pain and need an emergency appointment, please call the practice as advised above, and we will make every effort to see you as soon as possible. Normally, you will be offered an emergency appointment with one of our dentists within 24 hours of your call. If you need to cancel an appointment, please ring the practice as soon as possible to let us know. One of our reception staff will be happy to rebook an appointment for you. Please note that cancellations with less than 48 hours notice or missed appointments may incur a fee. C Patients of the practice who have a dental emergency when the practice is not open, should telephone 04832 528949, and a recorded message will give details of the on-call dentist. This dentist will provide telephone advice and treatment when it cannot be safely delayed until the practice is open again. Patients who do not need to be seen as an emergency, but feel that they do need to see a dentist quickly because of dental pain, should telephone the practice during opening hours and they will be given advice and an appointment at the earliest possible opportunity. D The Orange Dental Plan covers all necessary X-rays, checkups, cleaning and preventative advice. Patients who join this plan will also be entitled to discounts on any other treatments required. The plan includes UK and worldwide emergency cover. There is also insurance in the case of accidental injury. We believe that patients who join our plan - and who do continue to visit us at optimum appointment intervals, will remain healthier overall, over time, and we will be recommending our plan as your best course of action. E Dental fear is a reaction to a known danger. For instance, you may have had a tooth removed, experienced some pain in the process and therefore worry about experiencing it again. We understand that many people suffer with dental problems and it is the fear of the dentist that prevents them from seeking help. Speak with us. We can offer a sedation service that will help you overcome the fear and receive the treatment you need in comfort.
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SECTION 2 Questions 14 27
Questions 14 - 17
Answer the questions below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER from the text on the following page, Employing People - A Basic Law Guide for New Employers, for each answer.
14 15 How long does an employer have to issue a new employee with a written document giving their rights? What is the very least that an employer should provide a new employee if there is no contract?

16 What kind of professional does the guide say can be used to arbitrate in an industrial dispute? 17 What is the most frequent grounds for terminating an employees employment?

Questions 18 - 20
Read the text Employing People - A Basic Law Guide for New Employers on the following page again. Complete the following statements (Questions 18 - 20) with words taken from the text. Write NO MORE THAN THREE WORDS for each answer. Write your answer in boxes 18 - 20 on your answer sheet.
18 19 20 The most common reason for problems with staff is due to ________________. The type of employment agreement the guide recommends is a ________________. Problems and disputes with employees can lead to a formal process known as a ________________.

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Employing People - A Basic Law Guide for New Employers Employing people seems a perfectly straightforward matter: hire them and then set them to work, but is it so easy? Many employers find the list of legal rights and responsibilities daunting. But complying with the law and looking after your staff will make you more efficient and more profitable. Getting the people part of your new business wrong could cost you time, money or lost profitability. The most common issues that cause employee problems are created by (in order of frequency): + recruiting unsuitable employees + inadequate training + low morale and motivation + high absence levels and turnover of employees + ineffective management and supervision + too many dismissals So, when you take on new staff, you need to: Know the Law Employment law represents a variety of potential risks that businesses can encounter during the life cycle of an employee, from the hiring process through to the time employment ends. For example, did you know that Statutory Maternity Pay has just risen to $128.73? Not knowing about these issues can put a business at risk for lawsuits that can be quite costly, and keeping track of compliance issues can take a business owners focus away from what counts - developing and retaining customers. Sort out your Employment Contracts You have just two months to provide new employees with a written statement, setting out their rights to holiday, pay, time off etc. The terms of a contract of employment may be oral, written, implied or a mixture of all three. If you issue a written contract (and you should), you need to include a term stating that it replaces all previous discussions/correspondence in relation to terms of employment, provided the employee accepts this. If you do not have any kind of contract of employment with an employee, you must - at the very least - issue them with a written statement. Be Clear about Discipline and Grievances Every year, there are over four thousand employment problems that are likely to result in a procedure known as a tribunal claim. Discipline and grievance procedures are necessary to ensure that everybody is treated in the same way in similar circumstances, to ensure issues are dealt with fairly and reasonably. An independent mediator can sometimes help resolve issues. A mediator may be an employee trained and accredited by an external mediation service who act as an internal mediator in addition to their day job. A mediator may also be from an external mediation provider. Mediators can work individually or in pairs. Know How to Dismiss Problem Employees There are five reasons that can justify dismissal - conduct, retirement, capability, redundancy and legal obligation. Conduct is by far the most common reason for dismissal and the one which leads to the largest number of complaints.
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Questions 21 - 24
Read the Webpage on the following page regarding the Westley Airport VIP Lounge. In boxes 21 24 on your answer sheet write:
21 22 23 24

TRUE if the statement is true FALSE if the statement is false NOT GIVEN if the information is not given in the webpage
Booking the Westley Airport VIP Lounge will allow travellers to go through check in and security more quickly. The kitchens are open for food orders 24 hours a day. The Westley Airport VIP Lounge is within a ten minute walk of all the boarding gates. You can wear whatever clothes you like in the Westley Airport VIP Lounge.

Questions 25 to 27
Read the Webpage on the previous page regarding the Westley Airport VIP Lounge again. Answer the following questions (25 - 27) choosing the appropriate letters A - D. Write your answers in boxes 25 - 27 on your answer sheet.
25 26 27 Which of the following is NOT stated as a free service of the Westley Airport VIP Lounge? A Sodas B Video gaming C Breakfast D Internet usage Which one of the following can you do with the Westley Airport VIP Lounge VIP Extras? A Take the VIP electric cart to gate for boarding B Swim C Work out D Dine privately Which of the following describes a Priority Licence deal? A B C D Unlimited visits for $190 getting membership online today $20 for a single one off visit $188 dollars for 13 visits in one year Unlimited visits for $200 getting membership online today
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Westley Airport Business Services VIP Lounge The VIP lounge at Westley Airport at Gate 49 is a relaxing place for the discerning business traveller to escape the hustle and bustle of the airport. Complimentary Services: Open 24 hours Dedicated parking Dedicated duty free boutiques Priority check in, security channels Soft drinks, wines and spirits A range of teas, coffees and smoothies Buffet breakfast (times: 04.00 to 11.00) + day menu (extra cost; times 11.00 to 23.00) Television, newspapers and a wide range of magazines Wi-Fi and desktop internet access, telephone (Australian landlines only) and fax A selection of board games

These products are part of our standard offering. For reasonable additional charges, we also offer our VIP Extras: meeting rooms, massage and gym facilities, showers and comfortable beds in your own small room. The Westley Airport VIP Lounge implements a smart / casual dress code by all passengers. Children under the age of 12 are not permitted in the Lounge. Flight announcements are not available in the Suite, just flight unofficial information on screens, so do check the time of your flight and have ample time to get to your boarding gate. Entrance to the Westley Airport VIP Lounge costs $30 for a three hour visit. Longer stays are available on an advantageous sliding scale, which is displayed at the entrance. Book your place and services in the lounge online or by phone: 01845 75 9284 Priority Licence We are partners with Priority Licence, which offers a great Airport Lounge service and entry to more than 600 lounges in 100 countries worldwide. They are the largest airport lounge access program in the world. They offer 3 membership opportunities: * Standard Membership: $62 annual fee, $15 charge upon entry to the lounge. * Standard Plus Membership $143 annual fee, 10 free visits ($15 charge for visits over 10). * Premium Membership: $230 annual fee, unlimited free visits to airport lounges. * Get 10% off your membership fee if you book online with Priority Licence today. Go to for further details.

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SECTION 3 Questions 28 - 40
Read the following passage and answer Questions 28 40.
Notes on Perfume Paragraph A People have used perfume, oils and unguents on their bodies for thousands of years in lesser or greater amounts, dependent on fashion whims.The early Egyptians used perfumed balms as part of religious ceremonies and fashion.Myrrh and Frankincense were exuded gums from trees used to scent the atmosphere in rituals.Other plants such as rose and peppermint were steeped in oils until a perfumed unguent formed. The unguent was then rubbed into the skin. Products that enhance the feel of skin and the smell of the body have been highly valued in the past in every culture. Paragraph B The late 19th century was the first real era of perfume as we know it, when new scents were created because of advances in organic chemistry knowledge.Synthetic perfume products were used in place of certain hard to find or expensive ingredients.Grasse in Provence, France, became a centre for flower and herb growing and for the initial large scale manufacture operations for the perfume industry.The men who treated leathers in the same area found the smells so bad they perfumed themselves and the leathers.They were knowledgeable about making the botanical essences and the science of blending chemicals to make the perfumes more effective. Paragraph C When you apply perfumes, apply them to pulse points such as the folds in the crook of your elbow and back of knees, wrist and neck.Make sure you do not rub your wrists together as this crushes the smell.Spraying a little into the air is also good if you walk straight into the perfume.This helps to diffuse it over your body.Do not simply apply to the neck, but always work up the body as the scent rises. Also, consider wearing in your clothes a small ball of perfume impregnated cotton wool. Remember, oily skin holds scents much more easily than dry skin, so those with dry skin need to reapply their perfume more often. Also, remember to consider the temperature and season when applying perfume. If it is cold, your fragrance will need to be renewed every three hours or so. In a hotter climate, the scent will last much longer. Paragraph D Fragrance compounds in perfumes will denature and break down if improperly stored in the presence of heat, light, oxygen and other organic materials. Thus, proper preservation of perfumes involves keeping them away from sources of heat and storing them where they will not be exposed to light. Some perfumes come in opaque bottles and these store perfume well. An open bottle will keep its aroma intact for up to a year, as long as it is full or nearly so, but as the level goes down, the presence of oxygen in the air that is contained in the bottle will alter the perfumes smell character, eventually distorting it. Although it is difficult to completely remove oxygen from the headspace of a stored flask of fragrance, opting for spray dispensers instead of rollers and open bottles will minimize oxygen exposure.
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Paragraph E Perfume is best kept and applied with an atomiser. The best atomisers work on the principle of air flow and suction. You squeeze a bulb and force air over the opening of a narrow cylinder that extends down into the bottle of liquid perfume. The fast-moving air moves across the perfume tube opening, which lowers the pressure. The atmospheric pressure inside the bottle pushes down on the surface of the liquid perfume, and that pushes the perfume up the narrow cylinder where it is mixed with the fast-moving air. The liquid is separated into many small particles (atomized) and sprays out into the air. Paragraph F Try to choose perfumes that suit you, not your friends or family.When testing a perfume in a store, take your time. The first thing you smell will always be alcohol and maybe a little of the top note, called the entrance. Let it settle for five minutes. Try and choose your perfume with a completely open mind. Always ask for samples to take home with you and try your samples out overnight or at different times of the day. Paragraph G A great deal of snobbery surrounds perfumes and they are often only considered worthwhile initially if expensive and very exclusive. The $10 billion market place is so overcrowded that to keep up with the consumers desire for new scents and still keep mystique and a measure of exclusivity, design houses sometimes produce limited edition perfumes for a few months only with bottles destined to become collector items. Paragraph H There is quite a bit of Internet activity of web surfers seeking perfumes either no longer in production or not sold in some countries.It is hard for the consumer to understand why manufacturers remove perfumes without warning, but their reason for doing so is profit. If the profit margin does not meet their ideal, they ditch a perfume regardless of diehard fans.

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Questions 28 - 34
The reading passage on Notes on Perfume has 8 paragraphs (A H). From the list of headings below choose the most suitable headings for paragraphs B H. Write the appropriate number (i xi) in boxes 28 34 on your answer sheet. NB There are more headings than paragraphs, so you will not use them all.
i Perfume Care ii Royalty and Perfumes

iii What to do when Buying Perfumes iv Early Use of Perfume v Designer Perfumes

vi Chemical Advances in Perfumery vii Lost Perfumes viii The Physics of Perfume Dispensers ix The Inventor of Perfume

x Tips for Wearing Perfume xi Perfumes for Children

Example Answer Paragraph A iv 28 29 30 31 32 33 34 Paragraph B Paragraph C Paragraph D Paragraph E Paragraph F Paragraph G Paragraph H
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Questions 35 38
Read the text Notes on Perfume again and look at the statements below (questions 35 38). Do the following statements (questions 35 38) agree with the information given in Notes on Perfume? In boxes 35 38 on your answer sheet write: YES if the statement agrees with the information in the text NO if the statement contradicts the information in the text NOT GIVEN if there is no information on this in the text

35 Perfumes found at archaeology digs have shown the different uses of perfumes in the past. 36 The mass production of perfumes started in France. 37 Perfumes do not need to be applied so often when in higher temperatures. 38 When trying a perfume, allow the top note half an hour to properly develop.

Questions 39 and 40.

Complete for the diagram of the perfume atomiser below using words from the reading text, Notes on Perfume. Choose your answers from the text and write them in boxes 39 and 40 on your answer sheet. Write NO MORE THAN THREE WORDS for each answer.

(39) _________

(40) _________
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You should spend about 20 minutes on this task. You want to join a new gym in your neighbourhood. Write a letter to the gyms manager. In your letter * * * ask what types of membership there are and what the prices are ask what activities are available ask what the procedure is for joining

You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir,


You should spend about 40 minutes on this task. Living in our modern society means accepting that pollution is necessary. Do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience. You should write at least 250 words.

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Section 1 * * * Can you briefly describe the school at which you studied when you were younger? How did you travel to school each morning when you were younger? What was your school day like when you were younger?

Topic 1 Travel * * * * Which method of travel do you prefer to use and why? What are some of the places you have visited around the world? What sorts of things do you do to pass the time during long journeys? How do you think travel will change in the future? The Internet

Topic 2 * * * *

Do you like using the internet? (Why?) Do you think people spend too much time on the internet? (Why?) What are some of the dangers for young people when using the internet? What do you think about shopping on the internet?

Describe a memorable teacher from your life You should say: how you met this teacher what subject this teacher taught how long you knew this teacher for and explain why this teacher was so memorable

Section 3 Topic 1 * * * * Education Systems

What have been some of the recent changes in school education in your country? What do you think could be done to improve your countrys education system? What do you think teachers can do today to make education more successful? How can we keep more young people in education for longer? University Education

Topic 2

* Can you describe the higher education system in your country? * Can you explain why so many people travel abroad to study at university? * Could you predict what kinds of new degree courses will emerge over the next 20 years? * Do you feel that a university education really helps people in their later careers?

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