Ahmad M.

Al-Musallami
PO Box 20417, Amman - Jordan.
E-mail: Aalmusallami@gmail.com
HOME: +962 6 4704558
MOBILE: +962 7 88540516

Ahmad Muhammad Al-Musallami

Masters in Management Information Systems MIS
PMP Certified

Over thirteen years of experience in software industry, Quality

Management, Project Management (Assurance, Control & Testing).Key Skills
Experienced in implementing QA processes and frameworks. Developing
Test strategies, Metrics and Measurements. In addition to an extensiveSW Quality Assurance & Control
technical expertise in Test Management and tools. Test Management
Project Management (PMP certified)
Experienced working with customers, users, project teams, senior SW Engineering Methodologies
management and managing onsite-offsite models. ALM – Application Life Cycle Mng.
Training, orientation and educating
Expert knowledge in software development and implementation with aERP Solutions Development
Business Know-How
diversity of businesses and technologies, especially in ERP and Health.
Organizational Skills
Communication & Negotiation Skills
Introduced to many international quality approaches and standards such asProblem Solving Skills
CMMI, ITIL & 6 Sigma. Service Management principles (ITIL)
Basic knowledge in CMMI and 6 Sigma
A self-starter with clear understanding, goal oriented approach to problem Business Process Management
solving, well-organized and excellent communication skills. Data analysis and processing
Knowledge Management

Professional Experience
Quality Assurance Manager
Optimiza Solutions April, 2004 - Present

Duties & Responsibilities:

• Build and retain the quality team, recruit and train quality resources
• Manage the quality operations and plan needed activities for projects
• Assess software development methodology
• Maintain software development process
• Design procedures, templates and repository / file structures
• Implement, educate and support the development framework
• Maintain the QC repository; plans, test cases / scenarios / scripts and user acceptance tests
• Research and implement software QA best practices
• Maintain the QC activities in control (day-to-day activities and performance)
• Report to management on production status, different statistics and quality indicators
• Participate in production plans

(Established the Quality Assurance department and built the team)

Operations Manager
Transworld® for Information Technology (former SoftNET) Mar 2003 – Mar 2004

Acting as the executive manager of the company for Jordan branch (Reporting to BOARD of directors).

Duties & Responsibilities:

• Managing all of the daily operations / activities of the company
• Products Development: Healthcare, ERP, Pharmacy & .NET department
• Recruitment and Interview Evaluation & Selection of Resources.
Printed on: 10-09-2009 - 05:16 A9/P9 Last Updated:
 Ahmad M. Al-Musallami
PO Box 20417, Amman - Jordan.
E-mail: Aalmusallami@gmail.com
HOME: +962 6 4704558
MOBILE: +962 7 88540516

• Customers Care: establishing agreements, customers' records and profiles, support / service requests,
recording of customer incidents throughout solution, maintenance agreements, VIP customers care reports,
service offers pricing and preparation.
• Projects Management and Planning.
• Sales and Marketing department: Manage marketing activities; promotion, sales-rep daily activities,
products brochures and specifications publishing, costing / pricing, competitors, public relations.
• Handling VIP Deals & Demos.
• Reports for High Management (BOARD of directors).
• Supervise R&D.

Customer Service Responsible & Head of Healthcare

SoftNET Arabia co. Mar 2002 – Feb 2003

Duties & Responsibilities:

• Head of Healthcare department (products: development and maintenance, documentation and customers:
Hospitals support and online service).
• Responsible for the customer accounts and services.

Developer & Project Manager,

SoftNET co. Sep 2000 – Feb 2002

Duties & Responsibilities:

• Development using MS SQL Server 2000 and MS Access 2000.
• System Analysis and DB design using MS SQL Server 2000.
• Project Management, in charge for resources management, project planning and customer satisfaction.

Programmer and Systems Analyst

Central Bank of Jordan Mar 1996 – Sep 2000

Duties & Responsibilities:

• Programming using Delphi 1-5, ACCESS 2000, ORACLE 7.3, C-language.
• Trainer in MS products, especially Office and Excel.
• Operation and management of the clearing session.

Programmer & Analyst,

InfoTec Shomali Information Technology Center May 1995 – Mar 1996

Duties & Responsibilities:

• Programming using RM-COBOL & FoxPro 2.6 for windows.
• Giving training courses on MS Products including MS-Office.

Printed on: 10-09-2009 - 05:16 A9/P9 Last Updated:

 Ahmad M. Al-Musallami
PO Box 20417, Amman - Jordan.
E-mail: Aalmusallami@gmail.com
HOME: +962 6 4704558
MOBILE: +962 7 88540516

Key Projects Implemented

Al Inma Bank, Riyadh KSA – UAT UAT Project Manager
An out sourcing project for a newly established bank in Riyadh, I consumed the role of Test Manager for the UAT of a core
banking system Temenos T24, the project involved a huge test team and consultants from HP and IBM. (April 2009)

Arab Bank, Amman Jordan – UAT Project Manager

Consumed the role of UAT Project Manager for ImageLinks system (Archiving & Wok flow management system) UAT
project. (Jan - Mar 2009)

MedLabs, Amman Jordan– eHOpeTM HMIS Implementation Quality Manager

Led the Quality activities in the HMIS implementation for the chain medical labs, consuming the role of Quality Manager,
eHOpeTM electronic Hospital Operations, is an integrated hospital management information system, which covers most
of the modern hospital / clinic operations and daily activities. (Mar – Sep 2008)

Al Ahli Hospital, Doha Qatar – eHOpeTM HMIS Implementation Project Manager

Led the implementation of Hospital Management Information System at the hospital, consuming the role of project Manager
on site, eHOpeTM electronic Hospital Operations. (April – July 2004)

Al Khaidi Hospital, Amman Jordan – Maintenance System Analysis, Design & PM

A system responsible for the Maintenance of all Equipment, Machines and Assets in the Hospital and its related
maintenance requests and calls and for both internal maintenance and external (contracts) and schedule. (2003)

Quqa Trading Company, Amman Jordan – ERP Full Custom Solution Designer & PM
System Design, and Project Management for a custom ERP solution built at SoftNET company using Access/ADO/SQL
Server 2000. (2001 – 2002)

Petra Tours, Amman Jordan – Cargo Express System Full Responsibility

A system that is designed to handle the needs of Cargo companies using Access/ADO/SQL Server 2000, for SoftNET co, I
played the role of the analyst, designer, developer and project coordinator. (2000)

Documents Index System System Designer(Part Time)

A Project concerning information about documents and a search engine, that is capable to be used for huge volume of
Books text, to be indexed into a DB in a systematic and organized way. [Delphi5] (2000)

System Developer and

Central Bank Of Jordan (CBJ) Amman Jordan – Checks Control System
Analyst
A System developed in for the CBJ, to store information about the returned checks in the banking sector and take decisions
and controlling the status of the check drawers, and answer the banks queries on them.
[Oracle/Designer2000/Developer2000]. (2000)

Central Bank Of Jordan (CBJ) Amman Jordan – Public debts System Developer
Developed using ORACLE 7.3. (1999)

Sam Watch 2.51 Alone

Redesign the system, Card reader and employee time attendance system. [Delphi 1] (1998).

Think Game Full responsibility

a contest 2 player Educational Game, with information DB and graphics and audio video components. [Delphi 3.0] (1997-
1999).

Banks Statistical Information Full responsibility

a system that Collects statistical information from banks and creates the reports needed out of it. The system was designed
and implemented using [Excel 8.0]. (1997)

Demo. About CBJ Team member

Adobe Group, Wave for Windows and Interface Developed using [Delphi 1]. (1996)

Privilege System Alone

Redesign from RM-COBOL/DOS. [FoxPro – Windows 3.11/Arabic edition] for InfoTech co. (1996)

Info Bank Team member

Graduation project, an information system for Amman National University, demonstrating all information about the university
by text, pictures and multimedia. [FoxPro for Windows 3.11/Arabic edition] (1995).

Printed on: 10-09-2009 - 05:16 A9/P9 Last Updated:

 Ahmad M. Al-Musallami
PO Box 20417, Amman - Jordan.
E-mail: Aalmusallami@gmail.com
HOME: +962 6 4704558
MOBILE: +962 7 88540516

Education
2007
Masters in MIS - Management Information Systems
Arab Academy for Banking & Finance Sciences, Jordan

1995
B.Sc. in CIS - Computer Information System,
Amman National University, Jordan

Training Courses and Certification

Course Name Period Organized By

ITIL Foundation course Sep, 2008 Optimiza Academy
Implementing IT Governance using COBIT & Val IT Jun, 2008 Optimiza Academy / IT Preneurs
COBIT Foundation Training Jun, 2008 Optimiza Academy / IT Preneurs
Project Management Methodology Jan, 2008 Optimiza PMO
PMP Preparation Nov, 2007 METHOD
UML - Unified Modeling Language Nov, 2007 Optimiza Academy
CRM course Mar, 2007 AABFS (during the MIS masters)
Oracle Discoverer 10g Jul, 2006 IDEALSOFT (internal course)
MS .Net Development Framework Jun, 2003 Transworld
MS Excel 2000 Fundamentals (Certified) May, 2001 Brainbench (CERTIFICATION CENTER)
http://www.brainbench.com/transcript.jsp?pid=2954770
Development using MS Access 2000 Oct, 2000 SoftNET (new staff orientation)
SQL Server 97 / 2000 development Oct, 2000 SoftNET (new staff orientation)
Windows NT4.0 Administration Oct, 1998 TIS Group
Functions, tasks, operations of the CBJ May, 1998 CBJ (Central Bank of Jordan)
ORACLE RDB Administration Feb, 1997 CCS
Introduction to ORACLE RDBMS Version 7 Mar, 1997 ITCC
ORACLE Developer/2000 Mar, 1997 ITCC
(Forms, Reports & Graphics)
ORACLE Designer/2000 April, 1997 CEB
Novell Administration June,1997 Banking Studies Institute
HP-UX SYSTEM Operating & Administration Nov, 1996 SMS scientific & Medical Supplies Co.
Microsoft EXCEL Advanced Course Jul, 1995 InfoTec
C-Language Dec, 1995 InfoTec

Languages
 Arabic : mother tongue
 English: excellent verbal and written communication skills

Additional Skills and Tools

Project Management Tools
Microsoft Project (Project plans, schedules, assigning resources, priorities, subtasks, follow-up & reporting)
Smart control & costing sheets, organization of project work book into smart spread sheets (MS Excel) to monitor
and link all related folders, documents & sheets.

iGRFX®
Business Processes Management tool (Fare knowledge in B.P. Flow charter, B.P. Central and other components)

UML
Ability to diagram and model using UML standard (activity, use case, sequence diagrams) using MS Visio and
also Rational tools

HP Quality Center®
Quality Center for Test Cases Management

Printed on: 10-09-2009 - 05:16 A9/P9 Last Updated:

 Ahmad M. Al-Musallami
PO Box 20417, Amman - Jordan.
E-mail: Aalmusallami@gmail.com
HOME: +962 6 4704558
MOBILE: +962 7 88540516

Rational Rose®
Rational Clear Quest
Software application design & documentation

Organization, Design & Paper Work

Designing new utilities and systems to help control and follow-up work
File keeping / creation and organization

Documentation
Standards, Policies and Procedures
Systems technical documentation of study and design phase
Systems user documentation
Training and creating people for the roll of documentation
Documents forms and templates

Communication
Capable of transferring knowledge to other people and being the link between the client and the development
team

Training
Successfully delivered training, demos and lectures. This includes participation in lecture / training material
design & preparation (for demo, training session & seminar)

Negotiation
Ability to negotiate with (customers contracting, dealers & lawyers)

Business Know How

• Commercial & Financial Enterprise business (ERP, CRM, POS & DSS)
• Healthcare Industry (especially Hospitals and Clinics)
• Insurance Industry (especially health insurance and TPA / TPP)
• Academic Institutions (Universities & Libraries)

Programming Languages
• Access
• Delphi
• ORACLE (Designer & Developer / 2000)
• Pascal,
• C and FoxPro (DOS and Windows).
• Design and Programming of Arabic components for Delphi.

Database Management Systems

• Microsoft SQL Server (6.5, 7.0, 2000) [Management, Design, Triggers, Stored procedures & Views]
• Paradox DB engine
• ORACLE DB engine
• Access Jet engine.

PERSONAL DETAILS
DATE OF BIRTH : 31th, August 1974.
MARITAL STATUS : Married.
GENDER : Male. REFRENCES
NATIONALITY : Jordanian. Available upon Request.

Printed on: 10-09-2009 - 05:16 A9/P9 Last Updated: