Sei sulla pagina 1di 31

Vendor Details

Company Name: Bazooka Media Phone Number: 847-736-9335 URL: www.bazookamedia.com Contact(s): John Harris Company Name: NPowerMobile Phone : 985.624.2955. Url: http://www.npowermobile.com/npow ermobilehome/default.cfm Contact(s): Kevin Carriere 504.606.6246 kcarriere@npowermobile.com Company Name: Rave Wireless, Inc. Phone: 717-394-7101 URL: http://www.ravewireless.com/ Contact(s)Andy Olenik Company Name: 3N National Notification Network Phone Number: 888-336-4911 URL: http://www.3nonline.com/ Contact(s): Linda Hartman [Linda.Hartman@3nonline.com] Company Name: e2Campus Phone Number:800-936-3525 URL: www.e2Campus.com Contact(s): Bryan Crum [bcrum@omnilert.com]

Provides

SMS Only

Emergency Phone System & SMS

Emergency Phone System & SMS

Emergency Phone System & SMS

SMS Only

Company Name: Send Word Now Phone Number: (866) 955-2273 URL:http://www.sendwordnow.com/ support.aspx Contact(s):David Emergency Phone Petty System & SMS

Summary

SMS

Emergency Phone System

Bazooka Media

Not Applicable

Npower Mobile

Npower Mobile

Rave Wireless

Rave Wireless

3N National Notification

3N National Notification

e2Campus

Not Applicable

SendWordNow

SendWordNow

Additional Comments

Vendor Sheet Company Name: Phone Number: URL: Contact(s):

Bazooka Media
847-736-9335

www.bazookamedia.com
John Harris

SMS
1 2 What is the cost per SMS? Does this vary per the length of message? 3 4 Can messages be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates? How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? 2 years Yes, there are setup & monthly fees. Fees will be based upon the volume of students/staff/etc. that need to be covered by the system. Per message cost is $.03. There is no difference in cost for message length. Yes. We use an administration web page for all staff (DePaul administration) who have permission to use the system. There is no cost for data/number additions. There is no restriction on the number of updates nor numbers placed within the system. The sign up is done by students either via their own mobile phone or from a web page which we will design & host or the university can host. We will provide volume of users and some bouncebacks. There is a limitation of carrier information which we will receive due to incorrect, missing or terminated mobile numbers. 160 characters per text message - this is an industry standard. Unlimited. The administrators (DePaul staff) can pull up the web page (via a computer or a Blackberry/Treo device) and set up the SMS push. 30,000 messages would be sent immediately & simultaneously. The SLA is dependant upon the carriers current volume but messages are received with 5 minutes of the initial push. Most messages are received within seconds. No. SMS. See above. But, basically, this is a system which the administration/staff will use. Setting up the system in this way gives DePaul the utmost in control over the system. Bazooka Media will train all staff who request training. Land line phones cannot receive SMS unless they have a texting function; this is generally not the case. No. Once a message has been sent it is irretrievable. We can set up a system where recipients can text back to a screen/web page. No students will ever be billed. Fees are paid for by the institution. These costs can be either 1) absorbed by DePaul or 2) placed into various fees that DePaul students pay on a yearly basis - class fees, tuition, etc.

5 Will you provide metrics and will this include bouncebacks? 6 7 8 9 How long would it take to send 30,000 messages? What is the SLA? 10 11

Is there any limit to the length of an SMS message? How many SMS messages can you place concurrently? How is an order to place an SMS message made?

Do you need to know the carrier for a message? How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones? Can we stop or change a message mid deployment? What happens if someone attempts to respond to the sms message? Can we set up the system such that we are billed for the SMS messages we send, as opposed to the student being billed?

The system that Bazooka Media proposes is a three tiered system. 1) Emergency Alerts - this is a system where people can text message into the system and have their phone number immediately registered with the servers. This database would be used for immediate communication during an emergency 2) Staff/Administration/Student registration - this is a long term database of numbers of all who opt-into the system. 3) Visitor registration - this is a short term database of visitors to the university.

The Bazooka Media system is highly automated and easy to learn. It can manage hundreds of thousands of mobile numbers and instantly place SMS messages via shortcode technologies to those numbers - all from a web page or a hand held device that has intern

Vendor Sheet Company Name: Phone Number: URL: Contact(s):

NPowerMobile
985.624.2955.

http://www.npowermobile.com/npowermobilehome/default.cfm Kevin Carriere 504.606.6246 kcarriere@npowermobile.com

Emergency Phone System


1 2 3 Question How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per phone call? Does this vary per the length of message? How would we be charged back for calls to multiple area codes/long distance? (students have cell phones from all o ver the country) or flat fee per question 3? Can phone calls be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we auto-update through DB dumps or delta transfers? Can you utilize a phone tree(i.e. call home, if no answer call cell.) Will you provide metrics and will this include bouncebacks? Is there any limit to the length of a phone message? How many phone calls can you place concurrently? Response 3 years Set up 500-1500. Maintainance (with Short Code) 1500-1900 per month Typically we roll the call cost into the monthly maintenance fee

flat fee. No difference for long distance. Yes. Unlimited grouping Can be integrated directly with your systems, or we can provide you a web portal to manage it. Or you can simply send us excel files. In an emergency we would suggest call all the numbers you have. Yes, we report on human, machine, call duration, and failed. No 350 per customer, but we can scale this up if required. 1. It can be directly integrated with your computer systems. 2. via a web portal. 3. We can execute it for you. 4. we can support other methods, callin, text in, depending on your requirements. Our base system can call 30,000 calls in about an hour. SLA based on your requirements. Yes You can stop a message that is in queue. Once the queue executes you cannot stop the process. Yes we support answering machine detection. If an answering machine is detected, we play the message the message after the beep. We report if a human or machine answers the call. Our Mobile University product is new and handles much more than blasting for emergencies. We are currently in negotiations with over 25 colleges but have none finalized. We do have many other customers that use our technology, including Nationwide Insurance, American Airlines, and over a thousand car dealers in the auto industry.

5 6 7 8 9

10 11 12 13

How is an order to place a phone call made? How long would it take to send 30,000 messages? What is the SLA? Can we set up multiple unique users to have authority to send messages, with personal ID codes or logins? Can we stop or change a message mid-deployment? Does your system detect voice mail and wait 'for the beep', or just start playing on target phone pickup?

14

15

16

Are any universities using your system now? Does your service offer inbound call back services, such that our students, etc could call your company back for additional information (do you have a call center to accept inbound calls or are you a one way messaging only company?)

We offer inbound call services.

SMS
1 2 3 4 How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per SMS? Does this vary per the length of message? Can messages be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates? 3 years Included in PHONE SYSTEM question above #2 No, messaging costs are built into the maintenance fee Yes, we have full grouping capability Text messaging programs are opt-IN - opt-out. We provide a robust webservices API for direct integration to your systems.

6 7 8 9

Will you provide metrics and will this include bouncebacks? Is there any limit to the length of an SMS message? How many SMS messages can you place concurrently? How is an order to place an SMS message made?

10 11

How long would it take to send 30,000 messages? What is the SLA? Do you need to know the carrier for a message?

How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones? Can we stop or change a message mid deployment?

We drop messages that are not mobile numbers. We can scrub your data for mobile numbers, or apply other logic if the number is not valid. 160 chars. It's an industry limitation 1000+ Self service portal, or we can do it for you. This is a tricky question, because there are many variables in the equation, basically as fast as we can send them out. Our typical customer throughput is 5-15 a sec, but this can be expanded to 1000's a sec if required with dedicated hardware per customer. NO We are a member of the Mobile Marketing Association and adhere to all defined Consumer Best Practices. All messaging is done via a Shortcode directly to the carrier in accordance with the Consumer Best Practices. Using a Shortcode is not only extremely reliable, it is the only method that is endorsed by the carriers. This method of messaging allows 2-way communication and the ability to opt-out of the program at any time in accordance with the Best Practices. Using E-mail does not always follow the Consumer Best Practices.

What happens if someone attepts to respond to the sms message?

Web interface, but we can accommodate other methods if required We look up the phone number and determine if its a mobile number. If it is not a mobile number we can apply other logic to it. The message is typed in our portal, then you confirm the message. Then it goes out. Since we use shortcodes the customer can respond, these 2-way messages are available in the web portal, or can be delivered email or other method based on your requirements.

Can we set up the system such that we are billed for theSMS messages we No, Currently the carriers do not have any mechanism to bill 3rd parties. send, as opposed to the student being billed? The student would be billed by there carrier at the rate of their plan.

Mike Pettorossi Senior Account Executive SunGard Availability Phone: 610-205-8313 Fax: 610-768-4135 Email: michael.pettorossi@sungard.com http://www.availability.sungard.com/Pages/default.aspx

Question 1 2 How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per phone call? Does this vary per the length of message? How would we be charged back for calls to multiple area codes/long distance? (students have cell phones from all o ver the country) or flat fee per question 3? Can phone calls be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we auto-update through DB dumps or delta transfers?

6 7 8

Can you utilize a phone tree(i.e. call home, if no answer call cell.) Will you provide metrics and will this include bouncebacks? Is there any limit to the length of a phone message?

9 10

How many phone calls can you place concurrently? How is an order to place a phone call made?

11 12

How long would it take to send 30,000 messages? What is the SLA? Can we set up multiple unique users to have authority to send messages, with personal ID codes or logins?

13

Can we stop or change a message mid-deployment?

14

15 16

Does your system detect voice mail and wait 'for the beep', or just start playing on target phone pickup? Does your service offer inbound call back services, such that our students, etc could call your company back for additional information (do you have a call center to accept inbound calls or are you a one way messaging only company?) Are any universities using your system now?

SMS
1 2 3 How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per SMS? Does this vary per the length of message? Can messages be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates? Will you provide metrics and will this include bouncebacks? Is there any limit to the length of an SMS message? How many SMS messages can you place concurrently? How is an order to place an SMS message made? How long would it take to send 30,000 messages? What is the SLA? Do you need to know the carrier for a message?

5 6 7 8 9 10 11

12

13

How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones?

14

15

Can we stop or change a message mid deployment?

16

17

What happens if someone attepts to respond to the sms message? Can we set up the system such that we are billed for theSMS messages we send, as opposed to the student being billed?

Response SunGard has been in business providing Business Continuity Software and Services for over 20 years. Yes, set-up cost only. An initial setup cost during the first year of the contract covers implementation. There is no cost per phone call. The pricing is based on number of contacts in your database, number of administrators and other factors. Flat Fee. Because you are not charged per call, you may contact students via cell phones with any area code. Yes. It is easy to segregate the contacts by group. No Cost for Updating, on demand updates to information. Information can be sent in comma delimited files, EXCEL spreadsheets.CSV. This process is being enhanced this quarter through the new Contact Manager feature within NotiFind. Yes. Escalation Rules determine what methods you try and in what order. The "rules" are very easily defined by you and can be different for different audiences or purposes. Yes. Real Time and Historical Reporting is included and is downloadable. No. NotiFind uses a queuing system based on several variables. The number of notifications that will be sent concurrently can range from hundreds to thousands. Our infrastructure allows for over 200,000 1 minute voice messages and over 500,000 text messages to be sent within an hour. De Paul University may activate via the phone or the web interface. Message deliverability SLA is 99.9%, SLA for availability of the application is 99.99%. Too many variables not specified to answer the question accurately. Reasonable range is 15 - 30 minutes. Yes.

You can stop a message that is in queue. Once the queue executes you cannot stop the process. Yes. We support human voice detection. If an answering machine is detected, we play the message after the beep. We report if a human or voice mail answers the call. Yes. NotiFind offers inbound call services. An automated inbound message center and web based bulletin is available through NotiFind's Message Center module, which is an add-on to our standard NotiFind offering. Yes. SunGard has been in business providing Business Continuity Software and Services for over 20 years. Yes. An initial setup cost during the first year of the contract covers implementation. No cost. Included in the contract. Yes. It is easy to segregate the contacts by group. You may easily add a custom field to differentiate them. Text messaging programs are opt-IN - opt-out. We provide a robust webservices API for direct integration to your systems. Yes. Real Time and Historical Reporting is included and is downloadable. 160 characters is the industry limit. See Answer to # 9 above De Paul University may activate via the phone or the web interface. See Answers to #'s 9 & 11 above No. The carrier is not needed. We can deliver SMS messages via SMPP. The customer would only need to have the recipient's cell phone number to deliver via this protocol. NotiFind leverages 4 Tier 1 SMS aggregators that have relationships with over 600 carriers around the world providing effective and reliable SMS communication.

De Paul University may activate via the phone or the web interface. We look up the phone number and determine if its a mobile number. If it is not a mobile number we can apply other logic to it.

Messages can be changed prior to confirmation but cannot be stopped after deployment due to the speed of delivery to SMS. NotiFind will not track any response to SMS when the user hits "reply". However, you may ask a question which requires they answer via email or via a call in number. This enables you to gather information from them on their status or availability. The student is billed for receiving the text message by their wireless service provider. NotiFind cannot currently dictate otherwise.

Rave Wireless, Inc.


717-394-7101

http://www.ravewireless.com/
Andy Olenik

Emergency Phone System


Please Note: For voice message delivery, Rave partners with a 3rd party voice messaging specialist. Question How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per phone call? Does this vary per the length of message? How would we be charged back for calls to multiple area codes/long distance? (students have cell phones from all o ver the country) or flat fee per question 3? Can phone calls be segregated by groups (i.e. faculty, staff, student)?

How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we autoupdate through DB dumps or delta transfers? Can you utilize a phone tree(i.e. call home, if no answer call cell.) Will you provide metrics and will this include bouncebacks? Is there any limit to the length of a phone message? How many phone calls can you place concurrently? How is an order to place a phone call made?

How long would it take to send 30,000 messages? What is the SLA? Can we set up multiple unique users to have authority to send messages, with personal ID codes or logins? Can we stop or change a message mid-deployment? Does your system detect voice mail and wait 'for the beep', or just start playing on target phone pickup? Are any universities using your system now? Does your service offer inbound call back services, such that our students, etc could call your company back for additional information (do you have a call center to accept inbound calls or are you a one way messaging only company?)

SMS
How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee?

What is the cost per SMS? Does this vary per the length of message?

Can messages be segregated by groups (i.e. faculty, staff, student)?

How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates?

Will you provide metrics and will this include bouncebacks?

Is there any limit to the length of an SMS message?

How many SMS messages can you place concurrently? How is an order to place an SMS message made?

How long would it take to send 30,000 messages? What is the SLA?

Do you need to know the carrier for a message? How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones? Can we stop or change a message mid deployment? What happens if someone attepts to respond to the sms message?

Can we set up the system such that we are billed for theSMS messages we send, as opposed to the student being billed?

h a 3rd party voice messaging specialist. Response 2004/1996 (Voice messaging is provided through an OEM partner) There is a $10k annual maintenance fee $0.035 for each 30 seconds of a connected call. No charge for calls that are busy or unanswered.

Flat rate in the conintental US. Yes. Phone information can be uploaded into Rave or students can self register. There is no additional cost for either method. All phone numbers must, however, be validated by the student in a confirmation process to ensure accuracy. Support for this validation process should be a key component of any reliable emergency alerting system. Rave data upload occurs using IMS v1.1 format "person" record, or via a .csv file. Updates can be made manually via the Rave user interface or in batch. Yes. Yes we have a full suite of reporting including, connected, unconnected, busy, or operator intercept. (also charts, graphs etc showing throughput & success rate) No 2500 calls/min - capacity upgrade scheduled for summer will increase this to 4000+. Customer can invoke notification calling at any time 24/7/365 utilizing the web, pda, our touch-tone phone. In the ideal world with no network issues outside Rave's control, 15-20 minutes. However, in some circumstances network issues (such as central office or cell tower capacity issues), the call rate can be adversely affected. We can provide an SLA on our system, but it is not possible to provide an SLA for throughput due to the nature of the PSTN. Yes Yes Either - Answering machine detection can be optionally enabled/disabled. Yes, Rave is focused on higher education. Our 3rd party voice delivery partner has a large list of municipal and governmental customers but does not sell into higher education outside Rave.

Yes, we provide inbound services as well. This is an optional add-on capability.

Since 2004 DePaul's fees would be $15,000 annually. The one-time setup is a fixed price of $2500.

There is no incremental cost to the school. The recipients are charged based in their carrier and selected mobile plan. Typically this ranges from "free" to $0.10 to $0.15 per SMS. Yes, Rave provides powerful group management capability for segmenting message audiences by characteristic (e.g. faculty, staff, student, freshman, etc.). This can be done by building a simple query within Rave or by uploading a list pulled from another system. In addition, Rave supports user defined opt-in groups. Phone information can be uploaded into Rave or students can self register. There is no additional cost for either method. All phone numbers must, however, be validated by the student in a confirmation process to ensure accuracy. Support for this validation process should be a key component of any reliable emergency alerting system. Rave data upload occurs using IMS v1.1 format "person" record, or via a .csv file. Updates can be made manually via the Rave user interface or in batch. We identify the date/time a message was sent, the distribution list sent to, and the total number of users in this list. Success / failure information is not currently provided by wireless carriers for SMS messages sent via SMTP Yes, the length is limited by carrier. We have logic to take advantage of the maximum length allowed by each carrier. For broadcast alerts, we limit the user-entered portion of the message to 107 characters. This is to ensue that all recipients receive the entire message. Rave does not limit the number of different messages placed concurrently. Messages are defined and sent by university administrators through an easy-to-use web-based interface. The throughput of message delivery is dependent on a number of factors described below. Administrators, group managers, and authorized content contributors use a simple, secure web interface to send messages. There are multiple methods to send SMS messages through Rave. The method chosen by the sender will effect the rate of delivery. For SMS messages delivered via SNPP (a premium messaging protocol), the standard rate of delivery is 10 messages/second (which would mean it would take 50 minutes for the last of 30,000 people to receive their message). However, the delivery rate is close to 100%. The SNPP delivery rate can be increased for additional fees. For SMS delivered via SMTP, the rate of delivery can be much higher. Rave has relationships with some of the carriers that enable much higher delivery rates than others. This means that the ultimate rate of delivery actually depends on the mix of carrier phones registered. A ballpark estimate for 30,000 students using SMTP as a delivery method is 15 minutes. This depends on the delivery method chosen by the sender of the broadcast alert. For SMS sent via SMTP we need to know the carrier. For SMS via SNPP we only need a valid number. In any event, Rave always ensures a valid phone number and our ability to deliver to that phone via a phone number validation step in registration. Rave supports either method as described above. Administrators, group managers, and authorized content contributors use a simple, secure web interface to send messages. Messages can also be sent via a programmatic web services interface. Land line phones are not supported as they are not valid SMS delivery targets. As discussed about, Rave validates and verifies that all numbers in the system are associated with SMS-capable devices upon registration. Message delivery occurs very quickly. Outgoing messages cannot be modified once released. The inbound message is logged and can be reported. This is a key part of the solution, allowing the sender to solicit critical information about the recipients.

Students must individually opt in to receive messages, so students are assured that they are not receiving and paying for unwanted spam. All students are opted into campus emergency alert broadcasts by default. What the student pays to receive SMS messages is a function of the contract they have with their mobile provider. Rave offers a full "Managed Phone Program" for your campus where we will facilitate giving your students and faculty a branded university cell phone. Using this option, you can design the rate plans including the cost for receiving SMS. This gives you the greatest control over reaching your constituents in the case of an emergency. Some of Rave's carrier partners are evaluation a "reverse charge back" model where the messages could be delivered cost free to the recipient that has opted in to those messages. This may be a future capability but is not currently available

Vendor Sheet Company Name: Phone Number: URL: Contact(s):

1 2 3

5 6 7 8 9 10 11 12 13

14

15 16 1 2 3 4 5 6 7 8 9 10 11

12 13 14 15 16 17

3N National Notification Network 888-336-4911 www.3nonline.com Linda Hartman [Linda.Hartman@3nonline.com] VENDOR IS OFFERING 40% DISCOUNT ON PRODUCT

Emergency Phone System


Question How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per phone call? Does this vary per the length of message? How would we be charged back for calls to multiple area codes/long distance? (students have cell phones from all o ver the country) or flat fee per question 3? Can phone calls be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we auto-update through DB dumps or delta transfers? Can you utilize a phone tree(i.e. call home, if no answer call cell.) Will you provide metrics and will this include bouncebacks? Is there any limit to the length of a phone message? How many phone calls can you place concurrently? How is an order to place a phone call made? How long would it take to send 30,000 messages? What is the SLA? Can we set up multiple unique users to have authority to send messages, with personal ID codes or logins? Can we stop or change a message mid-deployment? Does your system detect voice mail and wait 'for the beep', or just start playing on target phone pickup? Does your service offer inbound call back services, such that our students, etc could call your company back for additional information (do you have a call center to accept inbound calls or are you a one way messaging only company?) Are any universities using your system now?

SMS
How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per SMS? Does this vary per the length of message? Can messages be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates? Will you provide metrics and will this include bouncebacks? Is there any limit to the length of an SMS message? How many SMS messages can you place concurrently? How is an order to place an SMS message made? How long would it take to send 30,000 messages? What is the SLA? Do you need to know the carrier for a message?

How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones? Can we stop or change a message mid deployment? What happens if someone attepts to respond to the sms message? Can we set up the system such that we are billed for theSMS messages we send, as opposed to the student being billed?

Response 5 years Yes/Approximately $1.50 Per Person For $1.50 per person, you get unlimited voice and text Flat Fee Yes No Cost for Updating, on demand updates to information Information can be sent in comma delimited files, EXCEL spreadsheets.CSV Yes Real Time and Historical Reporting/Downloadable No 1.. via a web portal. 2. We can execute it for you. 3. we can support call-in and text in. 99.9% 15,000 messages per 30 minute intervals Yes You can stop a message that is in queue. Once the queue executes you cannot stop the process. Yes we support answering machine detection. If an answering machine is detected, we play the message the message after the beep. We report if a human or machine answers the call.

Offers inbound call services Yes: The University of Nevada Reno, The University of Anchorage, Alaska 5 years Included in initial set up and maintenance fee No cost. Included in maintenance fee Yes Text messaging programs are opt-IN - opt-out. We provide a robust webservices API for direct integration to your systems. Will check 160 characters is the industry limit 500-1000+ Via web or we can execute for you Will check No

Member of the Mobile Marketing Association and adhere to all defined Consumer Best Practices. All messaging is done via a Shortcode directly to the carrier in accordance with the Consumer Best Practices. Using a Shortcode is the only method that is endorsed by the carriers. This method of messaging allows 2-way communication and the ability to opt-out of the program at any time in accordance with the Best Practices. Using E-mail does not always follow the Consumer Best Practices. Web interface or we can execute for you We look up the phone number and determine if its a mobile number. If it is not a mobile number we can apply other logic to it. Messages can be changed prior to confirmation but cannot be stopped after deployment Customer is able to respond to SMS messages/ No

Vendor Sheet Company Name: Phone Number: URL: Contact(s):

e2Campus 800-936-3525 www.e2Campus.com Bryan Crum [bcrum@omnilert.com]

SMS
1 2 3 4 How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per SMS? Does this vary per the length of message? Can messages be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates? Will you provide metrics and will this include bouncebacks? Is there any limit to the length of an SMS message? How many SMS messages can you place concurrently? How is an order to place an SMS message made? How long would it take to send 30,000 messages? What is the SLA? Do you need to know the carrier for a message? How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones? Can we stop or change a message mid deployment? What happens if someone attepts to respond to the sms message? Can we set up the system such that we are billed for theSMS messages we send, as opposed to the student being billed?

5 6 7 8 9 10 11

3 years yes. Service Lincense can be purchased annually with discounts for multi-year plans $0.80 per user per year/$26,000 for 30,000 users for unlimited messages, groups and group admins Yes.

There is no cost to sending updated phone information/ WILL CHECK THE FREQUENCY OF UPDATES We provide metrics reporting Industry standard is 160 Characters. 1000+ Via web interface or net connected phone. 30 minutes per each 15,000 messages sent. No. Both. Messages can be initiated from anywhere via the web or net connected phone.

Outgoing messages cannot be modified once released.

No.

group admins

CY OF UPDATES

Vendor Sheet Company Name: Phone Number: URL: Contact(s):

Send Word Now


(866) 955-2273

http://www.sendwordnow.com/support.aspx David Petty

Emergency Phone System


1 2 3 Question How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per phone call? Does this vary per the length of message? How would we be charged back for calls to multiple area codes/long distance? (students have cell phones from all o ver the country) or flat fee per question 3? Can phone calls be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we auto-update through DB dumps or delta transfers? Can you utilize a phone tree(i.e. call home, if no answer call cell.) Will you provide metrics and will this include bouncebacks? Is there any limit to the length of a phone message? How many phone calls can you place concurrently? How is an order to place a phone call made? How long would it take to send 30,000 messages? What is the SLA? Can we set up multiple unique users to have authority to send messages, with personal ID codes or logins? Can we stop or change a message mid-deployment? Does your system detect voice mail and wait 'for the beep', or just start playing on target phone pickup? Does your service offer inbound call back services, such that our students, etc could call your company back for additional information (do you have a call center to accept inbound calls or are you a one way messaging only company?) Response 2001 Yes, one time cost for set up and training unlimited domestic calls

included in the service, see #3 Yes, you can create unlimited groups

5 6 7 8 9 10 11

flatfile in excel spreadsheet; scrub data; webservices; initial setup fee for web services Call cascading or everyone; primary Reporting feature; what picked up, tracks real time 5 minutes 1,000s per minute 3 different ways, via website, web, call center, email 15 minutes; can get SLA Yes, no limit No Detects voice, waits for beep

Inbound calling; 800 number and retrieve ; additional fill; setup fee; getword back; 5 separate responses;

SMS
1 2 3 4 How long has your company been in business? Is there an initial setup cost and/or annual maintenance fee? What is the cost per SMS? Does this vary per the length of message? Can messages be segregated by groups (i.e. faculty, staff, student)? How do we send the phone number information to you and is there a cost for updating this information? Restriction on frequency of updates? Can we automate the updates? Will you provide metrics and will this include bouncebacks? Is there any limit to the length of an SMS message? How many SMS messages can you place concurrently? How is an order to place an SMS message made? How long would it take to send 30,000 messages? What is the SLA? Do you need to know the carrier for a message? How is the SMS sent, via direct sms messaging, or via email to phonenumber@carrier.com? since 2001 initial set up and annual subscription unlimited Yes

5 6 7 8 9 10 11

Excel spreadsheets, flat files via web services, initial set up fee Why it bouncebacked; reason code, yes, with AlertTracer 1000 characters break up by 200 characters not an issue via web;operator, email Under 5 minutes No can be both, via direct sms messaging or email with carrier

How do we generate a message and send it to the system, via operator phone call? Direct sms to a particular secret address, or web interface? (maybe handled in Q9) How does your system handle message that are attempted to be sent to land line phones? Can we stop or change a message mid deployment? What happens if someone attepts to respond to the sms message? Can we set up the system such that we are billed for theSMS messages we send, as opposed to the student being billed?

Website; call center, email ? I am not sure I understand the question No Getword back; could reply back; No way to chargeback

Potrebbero piacerti anche