Elizabeth Tschetter

1416 E Sheridan Olathe, KS 66062 (785)806-6282 rainglitter@gmail.c m

Objective
To obtain employment as an archivist in an archives repository or a librarian at a library

Education
Emporia State University Overland Park, KS Master of Library Science, Archives Concentration, 2010-2013 rran!ed t"o #2$ small collections thro%!h Kansas Historical Society, Topeka, KS &ained 'amiliarity "ith re'erence and %ser-dedicated services University of Kansas (a"rence, KS Bachelor of Arts in English with Concentration in Creative Writing , 2003-200) St%died *n!lish (iterat%re 'rom the ori!ins o' the lan!%a!e to contemporary 'orms Participated in "ritin! seminars instr%cted by pro'essional a%thors S%mmer broad *%tin, &ermany Thro%!h +niversity o' Kansas and the Sister ,ities o' (a"rence, 200 *.perienced c%lt%re immersion *nhanced sel'-reliance, sel'-s%''iciency

Experience
Prometric Test Center Administrator 2013-Present /011 1etcal' ve Overland Park, KS 00212 Phone2 #/13$331-0)/3 October

Proctor pro'essional e.ams Per'orm sec%rity proced%res as de'ined by clients

Alorica C stomer Service !e"resentative th 4%ly 2013 11- S5 2/ St6 Topeka, KS 00011 Phone2 #)3-$2)7-0/01 and video service %sers 4%ne 2012-

Provided c%stomer s%pport thro%!h billin! and sales to residential phone, internet, Provided technical and billin! s%pport to cell%lar phone c%stomers Processed credit card and check payments Kno"led!e o' several relevant databases
Elizabeth Tschetter

an!ent" #nc$ C stomer Service !e"resentative 1ay 2011 3333 &reen"ay 8r6 (a"rence, KS 00070 1-300-//0-)-00 code2 12/7/

October 200/The 5ork 9%mber2

Provided repayment co%nselin! and basic c%stomer service to delin:%ent st%dent

loan borro"ers thro%!h the +nited States ;ederal 8epartment o' *d%cation

Processed credit card payments and %pdated credit b%rea% reports Kno"led!e o' several relevant databases
"arded <k%dos= on n%mero%s occasions as a res%lt o' compliments to s%pervisors re!ardin! pro'essionalism and e.cellent c%stomer service skills

>e:%ired +nited States &overnment Sec%rity ,learance

Affinitas C stomer Service !e"resentative October 200/ 1 >iver'ront Pla?a, (a"rence, KS 00077 #)3-$330-3000 cable television and internet services payments to satis'y bill 4an%ary 2003Phone2

Provided cable c%stomers o' ,omcast and ,o. "ith technical s%pport 'or both Provided c%stomer service 'or billin! iss%es and processed credit card Kno"led!e o' several relevant databases
"arded <k%dos= on n%mero%s occasions as a res%lt o' compliments to s%pervisors re!ardin! pro'essionalism and e.cellent c%stomer service skills

%orders" #nc$ Boo#seller 4%ly 2000- 4an%ary 2003, 4an%ary 2003- store clos%re in 1ay 2011 Contingent )00 9e" @ampshire, (a"rence, KS 00077 Phone2 #)3-$331-3220

*.ceeded store e.pectations in Aorders >e"ards ,ard c%stomer enrollment Provided c%stomer service by assistin! in prod%ct :%eries and cashierin! Shelved merchandise s%ch as books, m%ltimedia, etc6 ,reated and maintained displays
lphabeti?ed, cleaned as needed

Pier One #mports Sales Associate %!%st 200-- 4%ly 2000 3211 Bo"a St, (a"rence, KS 00070 Phone2 #)3-$)7/-2203

"arded

ssociate o' the 1onth t"ice

1erchandised and created displays 'or merchandise s%ch as stem"are,

dish"are, home dCcor, '%rnit%re etc6

Processed hi!h-price merchandise transactions

Elizabeth Tschetter

 Kno"led!eable o' prod%ct in'ormation *nhanced problem-solvin! skills

&eferences
5endy @a%n, S"orts $o rnalist% Masters in S"orts Management from &ndiana 'niversity Phone2 #300$-0)-0)-0 *mail2 wlha n(gmail)com ))02 St6 (o%is marillo, TD )/113

8avid ,ohen, * ality Ass rance !eviewer for +orth American Savings Ban#
Phone2 #)3-$37--3-/3 *mail2 erev,-.(gmail)com 30-3 *aton Kansas ,ity, Kansas 00103

8esiree 9eyens, Claims /rocessing S"ecialist for 0reat American &ns rance
Phone2 #)3-$727-3)30 *mail2 desiree)neyens(gmail)com 3100 >an!er 8r6 (a"rence, KS 0007/ Phone2 #/12$21/-230/ *mail2 syncline(roc#)com 113 Bnman Terrace 5illo" &rove, P 1/0/0 Memorial Hos"ital Phone2 #00-$300-0/20 *mail2 ronilynn-45(yahoo)com PO AOD 03 5orthin!, S8 -)0))

>ichard ;esta, 1ormer S "ervisor at Affinitas

Eeronica 5esselin!, !egistered + rse at Sio 2 1alls 3eterans Affairs !oyal C) $ohnson

Elizabeth Tschetter