Final DPR - Edist Arunachal

Detailed Project Report E-District Statewide Roll out Project Arunachal Pradesh
GOVERNMENT OF ARUNACHAL PRADESH
Submitted by
Submitted To Department of Information Technology, Govt. of Arunachal Pradesh
Wipro Consulting Services: Confidential
Detailed Project Report for State wide Roll-Out of Project e-District
Table of Contents
Section-1: BACKGROUND & OTHER BASIC INFORMATION ....................................... 4
1.1 1.2 1.3 1.4 1.5 1.6 Title of the Project ........................................................................................................................ 4 Pilot or Rollout.............................................................................................................................. 4 Project Initiator details ................................................................................................................ 4 State Designated Agency details ................................................................................................. 6 Location of Project Implementation:........................................................................................... 6 LIST OF ACRONYMS ...................................................................................................................... 7
Section-2: Executive Summary .............................................................................................. 8

2.1 2.2 2.3 2.4 2.5 DETAILS OF THE STAKEHOLDERS ................................................................................................. 8 Highlight efficiencies envisaged to be enhanced for the services ............................................ 12 Details of locations to be covered for state wide rollout ......................................................... 15 PROJECT ACTIVITIES AND TIMELINE .......................................................................................... 19 TOTAL PROJECT COST ................................................................................................................. 24
Section-3: State Information ................................................................................................ 25

3.1 3.2 3.3 3.4 DETAILS OF THE DISTRICTS......................................................................................................... 25 OFFICERS INVOLVED IN PROCESSING THE SELECTED SERVICES IN THE DISTRICT .................... 30 DETAILS OF DEGS ........................................................................................................................ 34 DETAILS OF STATE E-GOVERNANCE INITIATIVES....................................................................... 35 SDC ...................................................................................................................................... 35 CSC ...................................................................................................................................... 36 SWAN .................................................................................................................................. 37 SSDG .................................................................................................................................... 41 Other State MMPs .............................................................................................................. 43 Status of SeMT .................................................................................................................... 43 Status of any other e-Governance initiatives in the state ................................................ 44 Status of data digitization in the each district .................................................................. 45 Status of Manual / electronically enabled Transactions District wise ............................. 46
3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6 3.4.7 3.4.8 3.4.9
Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL ............................................. 47

4.1 STAKEHOLDER ANALYSIS............................................................................................................ 47 2
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4.2 4.3 4.4 SERVICES AND SERVICE LEVELS .................................................................................................. 55 IMPLEMENTATION STRATEGY ................................................................................................... 57 Key Activities .............................................................................................................................. 59 Hardware Assessment ....................................................................................................... 59 Site Preparation .................................................................................................................. 64 Data Digitization ................................................................................................................. 69 Connectivity ........................................................................................................................ 71 Training ............................................................................................................................... 74 Awareness & Communication............................................................................................ 76 State Program Management Unit ...................................................................................... 77 Support Service................................................................................................................... 78 Application Development & Support ................................................................................ 81 Seed Money to DeGS .......................................................................................................... 82 STQC testing........................................................................................................................ 82 Impact Assessment............................................................................................................. 83
4.4.1 4.4.2 4.4.3 4.4.4 4.4.5 4.4.6 4.4.7 4.4.8 4.4.9 4.4.10 4.4.11 4.4.12 4.5
Other Details............................................................................................................................... 84 Architecture Framework & Standards ............................................................................... 84 Network Architecture......................................................................................................... 86 Conformance to security standards on data, network, software, etc.............................. 89 Conformance to technological standards .......................................................................... 90 Mechanism for ensuring compliance to service levels. .................................................... 99 Public Awareness Campaign, Citizen Feedback Mechanism ............................................ 99 Details of Monitoring, Evaluation and Assessment ........................................................ 102
4.5.1 4.5.2 4.5.3 4.5.4 4.5.5 4.5.6 4.5.7 4.6
PROJECT RISKS & MITIGATION MEASURES ............................................................................. 106 Risk Analysis: .................................................................................................................... 106 Mitigation Plan: ................................................................................................................ 108
4.6.1 4.6.2
Section-5: OPERATION AND MAINTENANCE PHASE ............................................................ 110

5.1 5.2 5.3 5.4 REVENUE MODEL TO SUSTAIN O&M PHASE ........................................................................... 110 Projected Revenue: District Wise ............................................................................................ 111 Projected Operational Expenses .............................................................................................. 112 Proposed Institutional arrangement for Operations & Maintenance Phase ......................... 114 3
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Section-1: BACKGROUND & OTHER BASIC INFORMATION
1.1 Title of the Project

Detailed Project Report for State Wide Roll out of e-District Project, Government of Arunachal Pradesh
1.2 Pilot or Rollout

This project is the Rollout of the e-District Project in all the seventeen district of the Arunachal Pradesh.
1.3 Project Initiator details

a) Department/ Ministry initiating the project The project is an initiative of Department of information technology, Government of India under the NeGP, and is a Mission Mode Project. b) Background of the department/ ministry The Department of information technology, Government of India works with the vision of: eDevelopment of India as the engine for transition into a developed nation and an empowered society The mission of the department is e-Development of India through multi pronged strategy of eInfrastructure creation to facilitate and promote e-governance, promotion of Electronics & Information Technology- Information Technology Enabled Services (IT-ITeS) Industry, providing support for creation of Innovation / Research & Development (R&D), building Knowledge network and securing India's cyber space The department works with the following objectives: Wipro LTD e-Government: Providing e-infrastructure for delivery of e-services. e-Industry: Promotion of electronics hardware manufacturing and IT-ITeS industry. 4

e-Innovation / R & D: Providing Support for creation of Innovation Infrastructure in emerging areas of technology. e-Education: Providing support for development of e-Skills and Knowledge network. e-Security: Securing India's cyber space.
Under the e-Governance, the department has initiated the National eGovernance Plan (NeGP) which is in pursuance of introducing e-Governance on a massive scale as enunciated in the National Common Minimum Programme. The vision of NeGP aims to Make all Government Services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realize the basic needs of the common man To realize this vision, 27 Central, State and Integrated Mission Mode Project (MMPs) along with 8 support components have been identified and approved by Cabinet under NeGP, to enable and facilitate rapid introduction of e-Governance in the country, with focus on service delivery. As per the implementation strategy, an identified line Ministry/Department would define the service and service levels of their respective MMPs and develop detailed guidelines for achieving the same. e-District is 1 of the 27 Mission Mode Projects under NeGP under the Department of IT, GoI. e-District aims at providing support to the basic administrative unit i.e. District Administration to enable content development of G2C services, which would optimally leverage and utilize the three infrastructure pillars i.e. SWAN, SDC and CSC, to deliver services to the citizen at his doorstep. A core list of six categories of services has been identified at the national level, namely Certificates, Government Dues and Recovery, Revenue Court Cases, RTI/ Grievances Cases, Social Security and Public Distribution System. In addition, four service categories have been identified including Education, Health, Transport and Police. Front ends can be maintained at e-district portal once these departments back end computerization is over. c) Contact details: Address: Ministry of Communication & Information Technology (Govt. of India) Electronics Niketan, 6, CGO Complex, Lodhi Road, New Delhi: 11003
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1.4 State Designated Agency details

a) Name of the State Designated Agency : State Council for IT and e-Governance (Department of Information Technology), Govt. of Arunachal Pradesh b) Date of Establishment (if applicable): c) Name and Job Title of the key contact person: Mr. S. De Sarkar, Director (IT) , State Council for IT and e-Governance (Department of Information Technology), Itanagar, Arunachal Pradesh d) Contact details :
Address : State Council for IT and e-Governance (Department of Information Technology), Govt. of Arunachal Pradesh, ESS- Sector, Maung-Phi Complex, Itanagar, 791113
Fax
: 0360-2290833
Landline : 0360-2212934 Email : director.apscst@gmail.com
1.5 Location of Project Implementation:

The e-District project will be implemented in sixteen District of the state of Arunachal Pradesh covering all the DC offices, ADC (HQ), SDO, Circle (HQ) and BDO offices. Thee detail list of office locations have been provided in subsequent sections.
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1.6 LIST OF ACRONYMS S.No. Term 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. ATR BDO BPR CO CSC DC DIO DIT DM G2B G2C G2G GoM GoI ICT LAN MCIT MMP NeGP OBC PDS RC RFP SC SDC ST VC
Definition Action Taken Report Block Development Officer Business Process Re- Engineering Circle Officer Common Service Center Deputy Commissioner District Informatics Officer Department of Information Technology Disaster Management Government to Business Government to Citizen Government to Government Government of Arunachal Pradesh Government of India Information, Communication & Technology Local Area Network Ministry of Communication and Information Technology Mission Mode Project National e-Governance Plan Other Backward Classes Public Distribution Services Ration Card Request for Proposal Scheduled Caste State Data Center Scheduled Tribe Village Council
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Section-2: Executive Summary
2.1 DETAILS OF THE STAKEHOLDERS Anybody who is affected by or can influence the programme/ project is called a stakeholder. The process of stakeholder identification/ interaction typically results in improved project effectiveness, efficiency, equity, sustainability, transparency and accountability. All the relevant stakeholders associated with the project are displayed in the below given diagram.
1. Departments of IT, Govt. of India 2. State Government
1. District Administration 2. State Designated Agency 3. District e-Governance Society
1.Consultant 2. Implementing Agency
e-District
3. Project Assessment Partner
Citizens
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Stakeholder Group/Name Department of a Information Technology (DIT), b c GoI d e f The State Government Roles & Responsibilities
Frame and Issue Guidelines Receive and appraise proposals from the State Formation of Project Management Group (EPMG) to assist DIT in monitoring and assessing achievements by states Provide technical assistance to the State Empanelment of consultants and IA Support state/nodal agency in getting guidance /assistance technical or otherwise.
District Administration State Designated Agency
Identify a State Designated Agency (SDA) and a State Nodal Officer to represent the State b To enter into necessary MoUs/agreements with DIT/other central agencies/service providers for funding, defining service levels for identified services, ensuring service level adherence, implementation and sustainability of the pilot project and subsequent state wide rollout. c Issue instructions and ensure formation of District e-Governance Society in the Districts. d Provide State Financial Support as required /envisaged under the project e Provide Infrastructure and other support to the State Designated Agency (SDA) f Take appropriate steps for legal changes required in implementing BPR for identified services g To identify the project champion and ensuring complete involvement of the project champion from start to the finish of the project To provide close tie-ups with all the stakeholders in the project, to provide commitment and support, help to bring-in the process changes and overall guidance to the project. a Synchronize roll out of e-District with e-form, SSDG, State Portal, CSC, SWAN, SDC and receive and manage funds to ensure timely fund flow to implementing agencies Coordinate and facilitate interactions between the project implementation partners/consultants, State Government Departments, District Administration Enable creation of a comprehensive State package for e-District and other technical support. Facilitate integration of the existing ICT enabled and other Government Schemes into the e-District Facilitate administrative readiness and e-readiness of the District Facilitate selection of ISA and application Developer under the guidance of State Project Committee / Apex Committee Draw up a comprehensive user charges policy and a sustainable road map for the e district project for approval of the State Government. Ensure close linkages and coordination amongst the various stakeholders in the Project at field level. 9
d e f District eGovernance Society (DeGS) Wipro LTD

Stakeholder Group/Name b c Roles & Responsibilities Provide overall guidance to the Project partners at District level Work closely with the ISA and Application Developer to undertake the field work, comprehend the requirements, document the observations, prepare roadmap, redesign the processes Build capacity of the staff at various levels of the district administration. Work closely with the technical solution provider for developing and customizing the software, implement the technical solution To manage, supervise and implement backend computerization of partner Departments/Agencies Support the Common Services Centers (CSCs), throughout the District for providing G2C services as per the Service Level Agreements between Departments/ SDA for CSCs and the Service Center Agency. Collect user charges as fixed by the State Government and keep audited accounts of the same. Take all publicity measures and campaigning through media like TV, radio, newspaper, conferences, seminars, public meetings, banners and posters Ensure delivery of services in the long term Ensure an effective transaction-based revenue sharing arrangement during the Operation and Maintenance phase among all Stakeholders Design an efficient and effective end to end service delivery process Study the capacity building requirements and help create a facility for development of capacity including preparation of Change Management & Training plans, legal changes and draft Government Orders for the services identified under e-district Suggest the functional requirements for the application, based on the BPR and review the System Requirement Specification (SRS) and System Design Documents (SDD) for the application development and submit their observation to the State Designated Agency. Facilitate in conducting the User Acceptance Test (UAT). UAT is to be conducted by the Implementing Agency. Final sign off need to be given by the Users. Supervise and assist the STQC for acceptance testing of the application To assist State in the selection of System Integrator (Implementation Agency) from the DIT, GOI empanelled list. To supervise the installation, commissioning of IT infrastructure at Central Server Location and also at each district location. After the installation of infrastructure Consultant would submit their report to the District Nodal officer/collector. Final acceptance is to be given by the District Nodal Officer/District Collector. Prepare RFP for Statewide rollout including works of Data Entry and Site preparation. To provide one dedicated manpower at each district for project coordination for 3 years. To supervise the rollout. To design the post implementation guidelines including defining the role and 10
e f
g h i j Project Consultants
a b
e f g
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Stakeholder Group/Name Roles & Responsibilities responsibilities of Joint Entity (PPP option) and its stake holders for Operation and Maintenance phase. To handover the project to the above state Joint Entity.
l System Integrator/ Implementation Agency a
Project Assessment Partner
Software Development including development of UAT procedures and test cases. b Procurement and commissioning of IT infrastructure, c Site preparation, data digitization and deployment of application in State Data Centre. d User Training e Rollout in the District f Interface with front end delivery centres for applications go live g Provide application and system support in SDC for eDistrict h Provide help desk support during and after implementation i Provide hand hold support after implementation at district level To carry out the field study in order to assess the impact of e delivery and give feedback about the impediments and difficulties in the accessing the services and information
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2.2 Highlight efficiencies envisaged to be enhanced for the services A problem or issue refers to any situation or matter that poses to be difficult for the Citizens, Businesses or Government in the process of obtaining services. The specific problem(s) or issue(s) faced by Citizens, Businesses or Governments that would be addressed by means of provision of improved services through this proposed project are: a) Unable to get easy access to government services for a common man b) Unable to get real time update on the status of the services requested by a common man c) Unavailability of a central data repository for the government resulting in delivery of services to a citizen in an inefficient manner d) Unavailability of instant MIS reports at various levels of government e) Absence of a mechanism to control fraudulent practices adopted by citizens Following table describes the efficiencies proposed for the services to be taken in e-District initiative in the state of Arunachal Pradesh. Sl No. 1 Service Categories Certificates Sub Services 1) Identity Card 2) Income Certificates Existing Service Proposed Service Level Level Minimum 7 days Maximum 2-3 days Minimum 7 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 7-8 days Maximum 2-3 days Maximum 1 days 12
3) Permanent Resident Minimum 7 days Certificates 4) Temporary Resident Minimum 7 days Certificates 5) Caste Certificates (ST) Minimum 7 days 6) Permanent Inner Line Maximum 7 days Pass (ILP) 7)Temporary Inner Line Pass Maximum 3 days (ILP) 8) Domicile Certificates Maximum 7 days 9) Gapping Certificate 10)Birth Certificate 11)Death Certificate Minimum 7 Days Maximum 7 days Maximum 7 days
12)Issuance of Employment Maximum 21 days card 13)Marriage Certificate Maximum 7 days 14)Character Certificate Wipro LTD Maximum 3-4 days

15)Medical Fitness Maximum 7 days Certificate 1) Issuance of the Land Minimum 20-25 Possession Certificate days 2) Issuance of the Land Minimum 20-25 Allotment Certificate days 3) Issuance of the Minimum 20-25 Mortgage Certificate days 4) Tax Collection Certificate 5) Generation of Notice for Default 6) Property Deed Certificate 3 Social Welfare 1. Old Age Pension 2. Family Benefit Scheme 3. Disability Certificate 4 RTI/Grievances Services Arms license 1) Providing information 2) Grievance and Complaints related services 1) Issue of New License Minimum 20-25 days Minimum 20-25 days Minimum 20-25 days Maximum 7 days Maximum 14 days Maximum 14 days Maximum 7 days Maximum 7 days Maximum 2-3 days Maximum 7-10 days Maximum 7-10 days Maximum 7-10 days Maximum 2-3 days Maximum 7-10 days Maximum 7-10 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days
Land Management
2) Issue of Duplicate Modification of License 3) Renewal of License 6 PDS 1) Addition of Name 2) Deletion of Name 3) Change of Address 7 Issuance of Trade 1) Application for License Trade License
Minimum 7-14 Maximum 2-3 days days after getting police verification report. / Minimum 7-14 Maximum 2-3 days days Minimum 7-14 Maximum 2-3 days days Minimum 14 days Maximum 2-3 days Minimum 14 days Minimum 14 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days 13
new Minimum 7 days
2) Renewal of Trade Minimum 7 days License 3) Inclusion of Items Minimum 7 days Wipro LTD

4) Deletion of Items 8 Election 1) Application for New Name 2) Application for Deletion of Name 3) Application for Correction of field 4) Application for Transposition Minimum 7 days Maximum 7 days Maximum 7 days Maximum 7 days Maximum 7 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days Maximum 2-3 days
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2.3 Details of locations to be covered for state wide rollout The project will be implemented across all districts in Arunachal Pradesh which includes the respective DC offices and rest of the locations mentioned in the following table: Sl.No Name of the DC Office 1. Tawang 1. Jang 2. Lumla 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 7. 8. 9. 1. 2. 3. 4. Mukto Thingbu Zemithang Dudhnagar Kitpi Bongkhar Lhou Jamir Balemu Thembang Shergaon Kamengbari-Delmara Lada Sewa Pipu-Dipu Khenewa Richukrong Veo Dissang-Passo Gyawe Purang Passa Valley Leporinag Toru Taraso Sangduo 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. Tawang Lumla Jang Mukto Kitpi Zemithang Dirang Thrizino Kalaktang Nefra Singchung Seppa Bameng Chayang-Tajo Pakke-Kessang Bana Pipu Seijosa Khenewa Doimukh Sagalee Mengio Balijan ADC HG SDO office EAC HQ Circle HQ BDO Office
2.
West Kameng
1. 2. 3. 4.
Singchung Dirang Thrizno Kalagtang
1. Rupa
1. Bhalukpong 2. Nafra
3.
East Kameng
1. Seijosa 2. Chayngtajo
1. Pakke-Kesang 2. Bameng 3. Bana (Direct)
4.
Papum Pare
1. Sagalee
1. 2. 3. 4.
Kimin Balijan Doimukh Mengio

5. 6. 7. 8. 1. Kakoi Gumto Sil Sango Parang Banderdewa Pistana Dollugmukh Kamporijo Yazali Old Ziro Deed Palin Changbang Sangram Sarli Damin Parsi-Parlo Phassang Yangte Gangte Pipsorang Tarak-Lengde 5. Kimin
5. 6.
Capital Complex Lower Subansiri 1. Raga 2. Yachuli
1. Itanagar 2. Naharlagun
2. 1. Ziro-I 2. Yachuli 3. Raga
7.
Kurung Kumey
1. 2. 3. 4.
Pania Nyapin Tali Patuk
1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 1. Nacho 2. Baririjo 1. Dumporijo 1. 2. 3. 4. 5. 6. 7. 8. 9.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Palin Chambang Nyapin Damin Koloriang Tali Sangram Sarli Pipsorang Parsi Parlo
8.
Upper Subansiri
1. Siyum (H.Q. at Kodokha)
Taliha Giba Taksing Limekang Puchigeko Payeng Gusar Reer-Yapu Gite-Ripa 16
1. 2. 3. 4. 5. 6. 7. 8. 9.
Daporijo Giba Dumporijo Taliha Nacho Siyum Baririjo Puchi Geku Lime King
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10. Maro 9. West Siang 1. 2. 3. 4. 5. Mechuka Basar Rumgong Yomcha Kamba 1. Likabali 1. 2. 3. 4. 5. 6. Liromoba Gensi Tribin Tato Monigong Kayang 1. 2. 3. 4. 5. 6. 7. 8. 9. Payum Darak Kangku Pidi Jonolomoba New Daring Bagra Sibe Kombo 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 10. 10. East Siang 1. Nari 2. Boleng 3. Mebo 1. Ruksin 1. Pangin 2. Koyu 3. Riga 1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. Bilat Rebo-Perging New Seren Oyan Kora Kabang Namsing Yagrung Gelling Singa Jengging Palling Katan Migging Mopam(Adi Pasi) Anelih Etalin Mipi Aruzoo 17 1. 2. 3. 4. 5. 6. Pasighat Mebo Nari Pangin Ruksin Riga Along (West) Rumgong Basar Gensi Liromoba Kaying-Payum Mechuka Along (East) Manigaon Likabali Tirbin Darak
11.
Upper Siang
1. Tutung
1. Maryiang
1. Geku
1. 2. 3. 4. 5. 6.
Jengging Maryiang Yingkiong Tuting Geku Payingdem
12.
Dibang Valley
1. Anini 2. Anelih 3. Etalin
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5. 13. Lower Dibang Valley 1. Hunli 2. Dambuk 1. 2. 3. 4. 5. 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 1. 2. 3. 4. Dambuen Deasli Kronli Koronu Tinali (Paglam) Dambuen Wakro Sunpura Paying Lathao Kibithoo Changlagam Walong Manchal Goiliang Metengliang Tikhak Remi Putok Vijaynagar Kharsang Yatdam Lyngok- Longti Renuk Dadam Soha Chubam Borduria Katang Pongchau Wakka Pumao Lawnu 18 11. 1. Desali 2. Roing 3. Dambuk
14.
Lohit (Tezu)
1. Namsai
1. Lekang (Mahadevpur) 2. Chowkham
15.
Anjaw (Hawai)
1. Hayiliang
1. 2. 3. 4. 5. 1. 2. 3. 4.
Tezu Namsai Wakro Mahadevpur Chowkham Hayuliang Hawai Chaglagam Manchal
16.
Changlang (Changlang)
1. Miao 2. Jairampur 3. Bordumsa
1. Namgpong
1. 2. 3. 4.
Namtok Diyun Manmao Khimyong
17.
Tirap (Khonsa)
1. Deomali
1. Laju
1. 2. 3. 4. 5. 6. 7. 1. 2. 3.
Changlang Nampong Miao Bordumsa Khimiyang Manmao Diyum Namsang / Deomali Laju Khonsa
18
Longding
1. Kanubari
1. 2. 3. 4.
Wakka Pongchau Kanubari Niausa
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2.4 PROJECT ACTIVITIES AND TIMELINE
As per Section 8: Milestones & Time Lines of the Guidelines for National Rollout of e-District MMP project time limit for implementation for those states which have been implementing pilot project shall be two year from the date of issue of Administrative Approval by DIT which is applicable for the State of Arunachal Pradesh as well. An indicative overall time frame is given below for all the key activities that could be performed at various stages of the project. Some activities are to be taken care parallel in order to adhere to the timely implementation of the project. ACTIVITY GROUP ACTIVITIES TIMELINE In Month Approval of DPR by DIT, GoI Selection of State PMU (Project Consultants) Current State Assessment Study BPR & Gap Assessment Project Development Data Migration & Digitization Plan Training & Change Management Plan Issue of Government Orders Functional Requirement Specifications (FRS) for T0 T1 T1 + 2 T1 + 4 T1 + 5 T1 + 6 T1 + 8 T1 + 7
additional services RFP preparation and approval Selection of System integrator Approval of Software Requirement Specification (SRS) Site preparation for e-District project Hardware procurement & Commissioning Customisation and Development of Software Application Project Implementation Third party application audit by STQC User Acceptance Testing of e-District application Completion of Training & Change Management activities Digitization of Historical data T1 + 10 T1 + 11 T1 + 13 T1 + 14 T1 + 15 T1 + 17 T1+18 T1 + 19 T1 + 19 T1 + 20

Deployment of e-District application at SDC Go-Live of e-District application Constitution of Joint Entity for (O&M) of e-District project Project handover from Project Consultant to Joint Entity Project Post Implementation Citizen Satisfaction Survey 1 Post Go-Live project assessment Citizen Satisfaction Survey 2 Project closure report from State Government to DIT T1 + 22 T1 + 24 T1 + 25 T1 + 38 T1 + 32 T1 + 38 T1 + 42 T1 + 48
Following assumptions were taken into consideration while preparing the overall time frame for the project. a) As per Section 8: Milestones & Timelines project handover from State PMU to joint entity will be during the Project Post Implementation Phase. Therefore after the implementation period 1 year is kept for the project handover from the Project Consultant to the Joint Entity
b) As per Section 6.8.2 . (G): System Implementation it is mentioned States need to ensure that the System Integrator be also made part of the Joint Entity to be formed for Post Implementation O&M phase. Accordingly timeline for formation of Joint Entity is calculated
c) As per Section 6.7.2 Common RFP for Selection of System Integrator Both existing System Integrators and new system Integrators will quote the rates with 3 years Support Cost including Help Desk support at state level. Hence support period is calculated from the implementation phase (2nd year onwards) which will continue till the project closure. Timeline for Project closure report from State Government to DIT is calculated accordingly.
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Sl.No
Project Activity M 1 M 2 M 3 M 4 M 5 M 6 M 7 M 8 M 9
Timeline of Activities in Months(M) M M M M M M M M 10 11 12 13 14 15 16 17
M 18
M 19
M 20
M 21
M 22
M 23
M 24
3 4
Selection of State PMU (Project Consultants) Current State Assessment Study BPR & Gap Assessment Data Migration & Digitization Plan Training & Change Management Plan Issue of Government Orders Functional Requirement Specifications (FRS) for additional services RFP preparation and approval Selection of System integrator

10 Approval of Software Requirement Specification (SRS) Site preparation for e-District project Hardware procurement & Commissioning Customisation and Development of Software Application Third party application audit by STQC User Acceptance Testing of eDistrict application Completion of Training & Change Management activities Digitization of Historical data Deployment of
11
12
13
14
15
16
17 18
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e-District application at SDC 19 Go-Live of eDistrict application
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2.5 TOTAL PROJECT COST
All cost is in Rs. Lakhs ITEM DESCRIPTION IT INFRASTRUCTURE Hardware at District Level Systems at SDC Systems Support Connectivity APPLICATION SOFTWARE Software for Pilot States Third Party/ STQC Testing Application Support Training Seed Money to eGov Society Site Preparation Data Digitization PROGRAM & PROJECT MANAGEMENT State Project Management Unit Project Manager for 3 years AWARENESS & COMMUNICATION Awareness & Communication at State Level Awareness & Communication at District Level ASSESSMENT Impact Assessment CONTINGENCY District:- 3% of Total Ditrict Level Cost State (SDA):- 3% of Total State Level Cost GRAND TOTAL
Year 1 1451.56 175 0 0
Year 2
Year 3 0 0 24 0
Year 4 0 0 24 0
TOTAL 1451.56 175.00 72.00 406.69
0.00 24 406.69
60 35 0 285.6 170 496.53 893.69 77 0 10 2.55
0 0 18 0 0 0 0 77 102 5
0 0 18 0 0 0 0 0 102 0
60 35 54 285.6 170 496.53 893.69 231 306 20 2.55
18 0 0 0 0 77 102 5
0 0 9.93 3666.862
0 60.19 9.93 702.81
7.5 30.09 263.56
7.5 30.09 181.60
15 120.38 19.86 4814.86
Section-3: State Information

3.1 DETAILS OF THE DISTRICTS Following is the detailed information about all the districts of State of Arunachal Pradesh where the Roll-out of the e-District application will take place.
Sl No. Name of District Populatio n (2001 Census Data) 1. Tawang 49950 2172 1. Jang 2. Lumla 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. Mukto Thingbu Zemithang Dudhnagar Kitpi Bongkhar Lhou Jamir Balemu Thembang Shergaon Kamengbari -Delmara Lada Sewa Pipu-Dipu Khenewa Richukrong 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. Tawang Lumla Jang Mukto Kitpi Zemithang Dirang Thrizino Kalaktang Nefra Singchung Area (in Sq Kms ) ADC HQ SDO HQ EAC HQ CO HQ Block HQ Name of all Offices
2.
West Kameng
87013
7422
1. 2. 3. 4.
Singchung Dirang Thrizno Kalagtang
1. Rupa
1. Bhalukpong 2. Nafra
3.
East Kameng
78413
4134
1. Seijosa 2. Chayngtajo
1. Pakke-Kesang 2. Bameng 3. Bana (Direct)
1. Seppa 2. Bameng 3. ChayangTajo 4. Pakke-

6. Veo 7. DissangPasso 8. Gyawe Purang 9. Passa Valley 1. Leporinag 2. Toru 3. Taraso 4. Sangduo 5. Kakoi 6. Gumto 7. Sil Sango 8. Parang 1. Banderdewa 2. Kessang Bana Pipu Seijosa Khenewa Doimukh Sagalee Mengio Balijan Kimin
5. 6. 7. 8. 1. 2. 3. 4. 5.
4.
Papum Pare
176385
3462
1. Sagalee
1. 2. 3. 4.
Kimin Balijan Doimukh Mengio
5.
Capital Complex
1. Itanagar 2. Naharlagun 82839 3508 1. Raga 2. Yachuli
6.
Lower Subansiri
7.
Kurung Kamey
89717
6040
1. 2. 3. 4.
Pania Nyapin Tali Patuk
1. Pistana 2. Dollugmukh 3. Kamporijo 1. 4. Yazali 5. Old Ziro 6. Deed 1. Palin 2. Changbang 3. Sangram 4. Sarli 5. Damin 6. Parsi-Parlo 7. Phassang 8. Yangte 9. Gangte 26
1. Ziro-I 2. Yachuli 3. Raga
1. 2. 3. 4. 5. 6. 7. 8. 9.
Palin Chambang Nyapin Damin Koloriang Tali Sangram Sarli Pipsorang
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10. Pipsorang 11. TarakLengde 1. Taliha 2. Giba 3. Taksing 4. Limekang 5. Puchigeko 6. Payeng 7. Gusar 8. Reer-Yapu 9. Gite-Ripa 10. Maro 1. Payum 2. Darak 3. Kangku 4. Pidi 5. Jonolomoba 6. New Daring 7. Bagra 8. Sibe 9. Kombo 10. Parsi Parlo
8.
Upper Subansiri
83205
7032
1. Siyum (H.Q. at Kodokha)
1. Nacho 2. Baririjo
1. Dumporijo
1. 2. 3. 4. 5. 6. 7. 8. 9.
Daporijo Giba Dumporijo Taliha Nacho Siyum Baririjo Puchi Geku Lime King
9.
West Siang
112272
8325
1. 2. 3. 4. 5.
Mechuka Basar Rumgong Yomcha Kamba
1. Likabali
1. 2. 3. 4. 5. 6. 7.
Liromoba Gensi Tribin Tato Monigong Kayang
10.
East Siang
99019
3603
1. Nari 2. Boleng 3. Mebo
1. Ruksin
1. Pangin 2. Koyu 3. Riga
1. Bilat 2. ReboPerging 3. New Seren 4. Oyan 5. Kora
1. Along (West) 2. Rumgong 3. Basar 4. Gensi 5. Liromoba 6. KayingPayum 7. Mechuka 8. Along (East) 9. Manigaon 10. Likabali 11. Tirbin 12. Darak 1. Pasighat 2. Mebo 3. Nari 4. Pangin 5. Ruksin 6. Riga
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6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 1. 2. 3. 4. Kabang Namsing Yagrung Gelling Singa Jengging Palling Katan Migging Mopam (Adi Pasi) Anelih Etalin Mipi Aruzoo Dambuen 10. Deasli Kronli Koronu Tinali (Paglam) Dambuen Wakro Sunpura Paying Lathao
11.
Upper Siang
35289
6590
1. Tutung
1. Maryiang
1. Geku
1. 2. 3. 4. 5. 6.
Jengging Maryiang Yingkiong Tuting Geku Payingdem
12.
Dibang Valley
7948
9129
1. Anini 2. Anelih 3. Etalin
13.
Lower Dibang Valley
53986
3900
1. Hunli 2. Dambuk
1. Desali 2. Roing 3. Dambuk
14.
Lohit (Tezu)
145538
5212
1. Namsai
1. Lekang (Mahadevpur) 2. Chowkham
1. 2. 3. 4. 5. 1. 2. 3. 4.
15.
Anjaw (Hawai)
21089
6190
1. Hayiliang
1. 2. 3. 4. 5. 6. 28
Kibithoo Changlagam Walong Manchal Goiliang Metenglian
Tezu Namsai Wakro Mahadevp ur Chowkham Hayuliang Hawai Chaglagam Manchal
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g Tikhak Remi Putok Vijaynagar Kharsang Yatdam LyngokLongti Renuk Dadam Soha Chubam Borduria Katang Pumao Pongchau Wakka Lawnu
16.
Changlang
147951
4662
1. Miao 2. Jairampur 3. Bordumsa
1. Namgpong
1. 2. 3. 4.
Namtok Diyun Manmao Khimyong
1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 1. 2. 3. 4.
1. 2. 3. 4. 5. 6. 7.
Changlang Nampong Miao Bordumsa Khimiyang Manmao Diyum
17.
Tirap (Khonsa)
111997
2362
1. Deomail
1. Laju
1. Namsang / Deomali 2. Laju 3. Khonsa 1. 2. 3. 4. Wakka Pongchau Kanubari Niausa
18
Longding
1. Kanubari
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3.2
OFFICERS INVOLVED IN PROCESSING THE SELECTED SERVICES IN THE DISTRICT

Service Categories Certificates Sub Services 1) Identity Card OFFICERS DESIGNATION Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, Branch Officer, DC Receiving Clerk, Forwarding Clerk, District Statistical Officer Receiving Clerk, Forwarding Clerk, District Statistical Officer
Sl No. 1
OFFICE LOCATION DC Office
2) Income Certificates
DC Office
3) Permanent Certificates 4) Temporary Certificates
Resident
DC Office
Resident
DC Office
5) Caste Certificates (ST)
DC Office
6) Permanent Inner Line Pass (ILP) 7)Temporary Inner Line Pass (ILP) 8) Domicile Certificates
DC Office
DC Office
DC Office
9) Gapping Certificate
DC Office
10)Birth Certificate
DC Office
11)Death Certificate
DC Office
12)Issuance of Employment Receiving
Clerk, DC Office

card Forwarding Clerk, District Employment Officer Receiving Clerk, Forwarding Clerk, District Marriage officer Receiving Clerk, Forwarding Clerk, DC Receiving Clerk, Forwarding Clerk, District Medical Officer Receiving Clerk, Forwarding Clerk, Branch Officer (LRSO), DC Receiving Clerk, Forwarding Clerk, Branch Officer (LRSO), DC Receiving Clerk, Forwarding Clerk, Branch Officer (LRSO), DC Receiving Clerk, Forwarding Clerk, Branch Officer (LRSO), DC Receiving Clerk, Forwarding Clerk, Branch Officer (LRSO), DC Receiving Clerk, Forwarding Clerk, Branch Officer (LRSO), DC Receiving Clerk, Forwarding Clerk, District Social Welfare Officer (CDPO)
13)Marriage Certificate
DC Office
14)Character Certificate
DC Office
15)Medical Certificate
Fitness
DC Office
Land Management
1) Issuance of the Land Possession Certificate
DC Office
2) Issuance of the Land Allotment Certificate
DC Office
3) Issuance of the Mortgage Certificate
DC Office
4) Tax Certificate
Collection
DC Office
5) Generation of Notice for Default
DC Office
6) Property Deed Certificate
DC Office
Social Welfare
1. Old Age Pension
DC Office
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Receiving Clerk, Forwarding Clerk, District Social Welfare Officer (CDPO) 3. Disability Certificate Receiving Clerk, Forwarding Clerk, District Social Welfare Officer (CDPO) RTI/Grievances 1) Providing information Receiving Clerk, Services Forwarding Clerk, Branch Officer (LRSO), DC 2) Grievance and Receiving Clerk, Complaints related services Forwarding Clerk, Branch Officer (LRSO), DC Arms license 1) Issue of New License Receiving Clerk, Forwarding Clerk, Branch Officer (Judicial), DC 2) Issue of Duplicate / Receiving Clerk, Modification of License Forwarding Clerk, Branch Officer (Judicial), DC 3) Renewal of License Receiving Clerk, Forwarding Clerk, Branch Officer (Judicial), DC PDS 1) Addition of Name Receiving Clerk, Forwarding Clerk, District FCS Officer 2) Deletion of Name Receiving Clerk, Forwarding Clerk, District FCS Officer 3) Change of Address Receiving Clerk, Forwarding Clerk, District FCS Officer Issuance of Trade 1) Application for new Receiving Clerk, License Trade License Forwarding Clerk, 2. Family Benefit Scheme DC Office
DC Office
DC Office
DC Office
DC Office
DC Office
DC Office
DC Office
DC Office
DC Office
DC Office
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Branch Officer, DC 2) Renewal License 3) Trade Receiving Clerk, Forwarding Clerk, Branch Officer, DC Inclusion of Items Receiving Clerk, Forwarding Clerk, Branch Officer, DC Deletion of Items Receiving Clerk, Forwarding Clerk, Branch Officer, DC Application for New Receiving Clerk, Name Forwarding Clerk, Electoral Registration Officer Application for Deletion Receiving Clerk, of Name Forwarding Clerk, Electoral Registration Officer Application for Receiving Clerk, Correction of field Forwarding Clerk, Electoral Registration Officer Application for Receiving Clerk, Transposition Forwarding Clerk, Electoral Registration Officer of DC Office
DC Office
4)
DC Office
Election
1)
DC Office
2)
DC Office
3)
DC Office
4)
DC Office
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Detailed Project Report for State wide Roll-Out of Project e-District 3.3
DETAILS OF DEGS
The Arunachal Pradesh has Sixteen districts where the e-District implementation project to be taken up. The DeGS in all the district has already been formed. Following are the members of the DeGS. Representatives DC ADC DIO, NIC DDSC GM (BSNL) Director (Education Project Director DMO Position Chairman Convener Member Member Member Member Member Member
Other District Specific Official (To be Member chosen by District)
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3.4.1
DETAILS OF STATE E-GOVERNANCE INITIATIVES

SDC
SDC is envisioned as the Shared, reliable and secure infrastructure services centre for hosting and managing the e-Governance Applications of State and its constituent departments. SDC is envisaged to establish a robust infrastructure to enable the Government to deliver the services quickly and effectively to its stakeholders. The proposed State Data Centre, connected to the State Wide Area Network (SWAN), shall provide the access to the e-Governance applications & Services to Government employees through Intranet and to the citizens through public Internet/CSCs etc. Through such a Shared Service Centre implemented and managed by a competent Implementation Agency, the individual departments can focus more on the service delivery rather than on the issues surrounding the Infrastructure. Arunachal State Data Center (MSDC) is to be established under NeGP for storing all kinds of information relating to Government. This project is to be implemented through State Council for IT and eGovernance (Department of Information Technology), Govt. of Arunachal Pradesh over a period of 5 years. The Request for Proposal (RFP) for the selection of Implementation Agency has been approved by the DIT, Govt. of India and the RFP will be soon published in leading Daily news papers. The site for SDC has been selected in the State Council for IT and e-Governance (Department of Information Technology), Govt. of Arunachal Pradesh, owned by the state Govt.
Status of SDC
Likely date of commissioning The RFP for the The work is The project selection of yet to be duration of the implementation initiated project is 34 partner is months from Approved and the date of the RFP will be commencement published shortly
Status of DRS
Whether SDC has adequate space and IT resources for eDistrict project The envisaged SDC will have adequate space and IT resources for e-District project.
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3.4.2 CSC
The CSC project has been initiated for which the State Council for IT and e-Governance under Department of Information Technology, Govt. of Arunachal Pradesh has been nominated as the State Designated Agency and M/s Calance S/w is responsible for implementing the project in the state. The present status of CSC implementation is as below. It may be noted that out of sixteen districts, seven districts have 70 percent CSC operational and as per the Department of IT, Govt. of Arunachal Pradesh, another five district will achieve the same in another three months. State District Commissioned CSC Registered CSC As on 31st July 2011 Arunachal Pradesh Anjaw Changlang Upper Dibang Valley East Kameng East Siang Kurung Kumey Lohit Lower Dibang Valley Lower Subansiri Papumpare Tawang Tirap Upper Siang Upper Subansiri West Kameng West Siang Total 1 14 1 8 19 5 18 10 13 27 6 11 6 11 19 18 187 0 11 0 1 15 1 16 7 11 22 3 5 3 4 13 8 120
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3.4.3 SWAN
The Department of IT proposed to establish Arunachal State Wide Area Network under NEGP which will interconnect all the Blocks, Sub-Divisions, Districts, and State capital through high speed data communication line. This project is being implemented in PPP model over a period of 5 years.. The Selection of Network Operator in BOOT Model for Arunachal SWAN has been completed and the work is already started. The SHQ at Itanagar and all the sixteen District Head quarter POP barring one is already live . The status of BHQ implementation is stated below. Sl. No. Name of Districts BLOs Type of Connectivity BSNL Connectivity (LL/BB/VSAT) Installation
24 25 26 27 28
Lower Dibang Valley
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Sagalee Balijan Kimin Doimukh Mengio Leporiang Toru Banderdewa Taraso Boleng Ruksin Nari Mebo Pangin Riga Bilat Koyu Rebo-Perging Sille Oyan New-Seren Dambuk Hunli Desali Roiing Dambuk Koronu Desali Paglam
LL LL LL LL VSAT VSAT VSAT LL VSAT LL LL LL LL LL VSAT LL VSAT VSAT LL VSAT LL LL VSAT LL LL VSAT VSAT VSAT
LL LL LL LL NA NA LL LL NA LL LL LL LL LL LL LL NA NA LL NA RM NA NA LL NA NA NA NA
Installed Installed Installed & commissioned Installed & commissioned Installed Installed Installed Installed & commissioned Installed Not installed Installed & commissioned Not installed Installed Not installed Not installed Installed Not installed Not installed Installed & commissioned Installed & activated Installed Installed Not installed(Repeated site) Installed Not installed(Repeated site) Installed & activated Not installed Installed 37
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East Siang
Papum Pare

29 30 Kronli Namsai VSAT LL NA LL Not installed Installed & commissioned
34 35 36
Lohit
31 32 33
Lekang Wakro Chowkham
LL LL LL
LL LL LL
Installed Installed & commissioned Installed & commissioned
Piyong Sunpura Lathao
LL LL LL
LL LL LL
Installed Installed Installed
60 61
Tirap
50 51 52 53 54 55 56 57 58 59
Changlang
37 38 39 40 41 42 43 44 45 46 47 48 49
Hayuliang Goiliang Chagalagaon Kibithoo Wallong Manchal Miao Bordumsa Nampong Jairampur Namtok Khimiyang Tikhak Remi Putok Vijoynagar Manmao Kharsang Diyun Yatdam Longding Deomali Khanubari Punchao Laju Pumao Wakka
LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL LL
VSAT VSAT VSAT VSAT VSAT VSAT LL VSAT LL LL/BB VSAT VSAT VSAT VSAT VSAT LL LL VSAT VSAT LL LL VSAT VSAT VSAT VSAT
Installed Not installed Not installed Installed Installed Not installed Installed Installed Installed Installed Installed Installed Not installed Not installed Installed Installed Installed Installed Installed Installed Not installed Installed Installed Not installed Not installed
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Anjaw
38

62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 Dadam Soha Alinye Etalin Mipi Aruzu Tuting Mariyang Geku Jengging Mopom Katan Gelling Singga Paling Migging Mechuka Basar Rumgong Yomcha Likabali Kamba Gensi Liromoba LL LL VSAT VSAT VSAT VSAT LL LL LL LL VSAT VSAT VSAT VSAT VSAT VSAT LL LL LL LL LL LL LL VSAT VSAT VSAT NA NA NA NA VSAT VSAT LL VSAT NA NA NA NA NA NA VSAT LL VSAT VSAT LL LL LL NA Not installed Not installed Not installed Installed & activated Installed Not installed Installed Installed Installed Installed Not installed Installed Not installed Not installed Not installed Not installed Installed Installed Installed Installed Installed & commissioned Installed Installed Installed & activated
86 West Siang
Upper Siang
Dibang Valley
Kaying
VSAT
LL
Installed & activated
87 88 89 90 91
Along(East) Monigong Tiribin Tato Darak
LL VSAT LL VSAT VSAT
LL NA LL NA NA
Installed & commissioned Not installed Installed Installed & activated Installed & activated
92 93 94 95 96 97 98 Wipro LTD
Kangku Pidi Daring Bagra Payum Jomlo Mobuk Sibe
VSAT VSAT LL VSAT VSAT VSAT VSAT
NA NA LL LL NA NA NA
Not installed Not installed Installed Installed & activated Not installed Installed & activated Not installed 39

99 100 101 Nacho Dumporijo Siyum VSAT LL VSAT NA LL NA Installed & activated Installed Installed & activated
102 103 Upper Subansiri
Tahila Giba
VSAT VSAT
NA NA
Installed & activated Installed & activated
104 105
Puchi-geko Baririjo
LL VSAT
LL LL
Installed Installed & activated
106 107 108 109 110
Taksing Payeng Limiking Gussar Peer Yapu
VSAT VSAT VSAT VSAT VSAT
NA NA NA NA NA
Not installed Not installed Not installed Installed & activated Installed & activated
111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134
Nyapin Sarli Pipsorang Sangram Damin Palin Chambang Tali Parsi Parlo Phassang Yangta Raga Yachuli Tamen-Raga Pistana Kamporijo Dolungmukh Chayang Tajo Pakke-Kessang Bameng Pipu-Dipu Seijosa Bana Seppa
VSAT VSAT VSAT VSAT VSAT LL VSAT VSAT VSAT VSAT VSAT LL LL LL VSAT VSAT VSAT LL VSAT VSAT VSAT LL VSAT LL
NA NA NA LL NA LL NA NA NA NA NA LL LL VSAT NA NA NA VSAT NA NA NA LL NA LL
Not installed Not installed Not installed Not installed Not installed Not installed Not installed Not installed Not installed Not installed Not installed Installed & commissioned Installed & commissioned Installed Installed Installed Not installed Installed Not installed Installed Not installed Installed Not installed Installed 40
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East Kameng
Lower Subansiri
Kurung Kumey

135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 Khenewa Veo(Pijirang) Richukhrong Sawa Dissing Passo Lada Gyawe Purang Rupa Thrizino Singchung Bhalukpong Nafra Kalaktang Dirang Jameri Thembang Shergaon Balemu Jang Lumla Mukto Dudunghar Zemithang Kitpi Bongkhar Thingbu VSAT VSAT VSAT VSAT VSAT VSAT VSAT LL LL VSAT LL LL LL LL VSAT VSAT LL VSAT LL LL LL VSAT LL VSAT VSAT VSAT NA NA NA NA NA NA NA LL VSAT LL LL LL LL BB LL NA LL NA LL/BB BB LL NA VSAT NA NA NA Installed Installed Installed Not installed Not installed Not installed Not installed Installed Installed Installed & activated Installed Installed Installed Installed Installed & activated Not installed Installed Installed & activated Not installed Installed Installed Installed Installed Installed & activated Not installed Not installed
3.4.4
One of the goals of the State Government is to cooperate, collaborate and integrate information across different departments in the State. To simplify the above task, the concept of e- Governance Service Delivery Gateways has been conceptualized that will act as standard based messaging switches and provide seamless interoperability and exchange of data across the departments This State Portal project has been formulated under the National e- Governance Plan (NeGP) to fulfill the vision of providing easy and convenient services to the citizens through remote access primarily through Common Service Centers (CSCs) and enabling the State Portal (by implementing the key components State Portal viz. SSDG, electronic Form (eForms), Application and Computing Infrastructure). Wipro LTD 41
Tawang SSDG
West Kameng
Status of SSDG in the State Status of State Portal Services under eForm for each district
Vendor Has been selected for Implementation. Services already Services still to be implemented implemented NA 1) Registration of Non-Matriculate Candidate at Employment Exchange 2) Registration of Matriculate Candidate at Employment Exchange 3) Registration of Technical Candidate at Employment Exchange 4) Issuance of Soil health Card 5) Issuance dealer Certificate of Registration to sell Fertilizer 6) Grant of License to Sell/Exhibit Agriculture product 7) Issuance of Old-Age Pension 8) Application for Beneficiary under National Benefit Scheme 9) Application for Beneficiary under ExGratia Scheme 10) Issuance of Land Possession Certificate 11) Issuance of Land Allotment Certificate 12) Application for Mutation 13) Application for New Registration in Electoral Roll 14) Application for Inclusion of Name in Electoral Roll 15) Application for Objection against Inclusion of Name in Electoral Roll
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3.4.5 Other State MMPs
SNo
Name of State MMP
1 2
CT-MMP CCTNS
Status Project DPR Under Conceptual approved Implementa ized tion Yes Yes Yes Yes Yes Yes
Post Impl.
No of District covered 8 8
Project Cost in INR 1045.21 Lakh 2100 Lakhs
NA NA
3.4.6
Status of SeMT
The State e-Governance Mission Team of Arunachal Pradesh has the following representatives from the state government side, who for the core committee. Representatives Secretary, IT Director, IT SIO, NIC (Arunachal Pradesh) Rep. of Depts. taking up e-Governance Projects under NeGP Position Chairman Member Secretary Member Invitee
Currently Department of IT, Arunachal Pradesh hasnt engaged any consultant as the state is under the process of selection of consultants for various positions and various levels under the NeGD.
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3.4.7 Status of any other e-Governance initiatives in the state
i. Jan Subidha Center: The Department of Planning, Government of Arunachal Pradesh in collaboration with NIC State unit Arunachal Pradesh is executing a project for delivery of the certificates. The following Certificates are been provided using the application. Sl No 1. 2. 3. 4. 5. 6. 7. 8. 9. Name of the Certificate Identity Card Income Certificates Permanent Resident Certificates Temporary Resident Certificates Caste Certificates (ST) Permanent Inner Line Pass (ILP) Temporary Inner Line Pass (ILP) Domicile Certificates Other District Specific Certificate like Gapping Certificate
However the present application which is running in all the DC offices has the following problems i) The application is running in Client-Server model and dont have Web enabled Architecture. Thus it can not be leveraged outside the specific office where it is running. ii) All the DC offices running the application have separate copy of the Databases and they are not interlinked. iii) Security of the application is very minimum. iv) Digital Signature, Authenticity features of the application are missing.
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3.4.8
Status of data digitization in the each district
Sl No 1. 2. 3. 4. 5. 6. 7. 8. 9.
Location
Name of Service Identity Card Income Certificates Permanent Resident Certificates Temporary Resident Certificates
Status 100% Digitized 100% Digitized 100% Digitized 100% Digitized 100% Digitized 100% Digitized 100% Digitized 100% Digitized
Remark
All the District of Arunachal Pradesh
Caste Certificates (ST) Permanent Inner Line Pass (ILP) Temporary Inner Line Pass (ILP) Domicile Certificates
Other District Specific Certificate like 100% Digitized Gapping Certificate
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3.4.9 Status of Manual / electronically enabled Transactions District wise
Status of e transactions for the services gone live under Jan-subidha Center is as below: S. No Name of Service 2010-11 Manual Transactions Transactions of e-delivered NA 300 NA NA NA NA NA NA NA 250 2500 1200 7000 4000 600 NA 400
1. 2. 3. 4. 5. 6. 7. 8. 9.
Identity Card Income Certificates Permanent Resident Certificates Temporary Resident Certificates Caste Certificates (ST) Permanent Inner Line Pass (ILP) Temporary Inner Line Pass (ILP) Domicile Certificates
Other District Specific Certificate like NA Gapping Certificate
Since the Jansubidha Services was line only in the year 2011, hence there is no online transaction for the services in the year 2008-2009. The above transaction is the average per district.
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Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL
4.1
STAKEHOLDER ANALYSIS
Anybody who is affected by or can influence the programme/ project is called a stakeholder. The process of stakeholder identification/ interaction typically results in improved project effectiveness, efficiency, equity, sustainability, transparency and accountability. All the relevant stakeholders associated with the project are displayed in the below given diagram.
District Administrat ion DeGS State Government
Project Assessment Partner
E District Project
DIT, GoI
State Designated Agency Project Consultants
System Integrator
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47
STAKEHOLDER GROUP/NAME Department Information Technology (DIT), GoI of
ROLES & RESPONSIBILITIES
LEVEL OF INFLUENCE
a. Frame and Issue Guidelines b. Receive and appraise proposals from the State c. Formation Group of Project to Management DIT in HIGH
(EPMG)
assist
monitoring and assessing achievements by states d. Provide technical assistance to the State e. Empanelment of consultants and IA f. Support state/nodal agency in getting guidance otherwise. The State a. Identify a State Designated Agency (SDA) and a State Nodal Officer to represent the State b. To enter into with necessary DIT/other /assistance technical or
Government
MoUs/agreements
central agencies/service providers for funding, defining service levels for identified services, ensuring service level adherence, implementation and HIGH
sustainability of the pilot project and subsequent state wide rollout. c. Issue instructions and ensure formation of District e-Governance Society in the Districts. d. Provide State Financial Support as
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48
STAKEHOLDER GROUP/NAME
LEVEL OF INFLUENCE
required /envisaged under the project e. Provide Infrastructure and other support to the State Designated Agency (SDA) f. Take appropriate steps for legal changes required in implementing BPR for identified services g. To identify the project champion and ensuring complete involvement of the project champion from start to the finish of the project District Administration To provide close tie-ups with all the stakeholders in the project, to provide commitment and support, help to bring-in the process changes and overall guidance to the project. State Designated Agency a. Synchronize roll out of e-District with e-form, SSDG, State Portal, CSC, SWAN, SDC and receive and manage funds to ensure timely fund flow to HIGH
implementing agencies b. Coordinate and facilitate interactions between the project implementation partners/consultants, State Government Departments, District Administration c. Enable creation of a comprehensive State package for e-District and other technical support. Facilitate integration of the existing ICT enabled and other HIGH
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49
LEVEL OF INFLUENCE
Government Schemes into the eDistrict d. Facilitate administrative readiness and e-readiness of the District e. Facilitate application selection of ISA under and the
Developer
guidance of State Project Committee / Apex Committee f. Draw up a comprehensive user charges policy and a sustainable road map for the e district project for approval of the State Government. District Governance Society (DeGS) ea. Ensure close linkages and coordination amongst the various stakeholders in the Project at field level. b. Provide overall guidance to the Project partners at District level c. Work closely with the ISA and
Application Developer to undertake the field work, comprehend document prepare the the roadmap, MEDIUM
requirements, observations,
redesign the processes d. Build capacity of the staff at various levels of the district administration. Work closely with the technical solution provider for developing and customizing the software, implement the technical Wipro LTD 50
LEVEL OF INFLUENCE
solution e. To manage, supervise and implement backend computerization of partner Departments/Agencies f. Support the Common Services Centers (CSCs), throughout the District for providing G2C services as per the Service Level Agreements between
Departments/ SDA for CSCs and the Service Center Agency. g. Collect user charges as fixed by the State Government and keep audited accounts of the same. h. Take all publicity measures and
campaigning through media like TV, radio, newspaper, conferences,
seminars, public meetings, banners and posters i. Ensure delivery of services in the long term j. Ensure an effective transaction-based revenue sharing arrangement during the Operation and Maintenance phase
among all Stakeholders Project Consultants a. Design an efficient and effective end to end service delivery process b. Study the capacity building HIGH
requirements and help create a facility Wipro LTD 51
LEVEL OF INFLUENCE
for development of capacity including preparation of Change Management & Training plans, legal changes and draft Government Orders for the services identified under e-district c. Suggest the functional requirements for the application, based on the BPR and review the System Requirement
Specification (SRS) and System Design Documents (SDD) for the application development and submit their
observation to the State Designated Agency. d. Facilitate in conducting the User
Acceptance Test (UAT). UAT is to be conducted by the Implementing Agency. Final sign off need to be given by the Users. e. Supervise and assist the STQC for acceptance testing of the application f. To assist State in the selection of System Integrator (Implementation Agency)
from the DIT, GOI empanelled list. g. To supervise the installation,
commissioning of IT infrastructure at Central Server Location and also at each district location. After the installation of infrastructure Consultant would submit their report to the District Nodal Wipro LTD 52
LEVEL OF INFLUENCE
officer/collector. Final acceptance is to be given by the District Nodal
Officer/District Collector. h. Prepare RFP for Statewide rollout including works of Data Entry and Site preparation. i. To provide one dedicated manpower at each district for project coordination for 3 years. j. To supervise the rollout.
k. To design the post implementation guidelines including defining the role and responsibilities of Joint Entity (PPP option) and its stake holders for Operation and Maintenance phase. l. To handover the project to the above state Joint Entity. System Integrator/ Implementation Agency a. Software Development including
development of UAT procedures and test cases. b. Procurement and commissioning of IT infrastructure, c. Site preparation, data digitization and deployment of application in State Data Centre. d. User Training e. Rollout in the District f. Interface with front end delivery centers 53 HIGH
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LEVEL OF INFLUENCE
for applications go live g. Provide application and system support in SDC for e-District h. Provide help desk support during and after implementation i. Provide hand hold support after
implementation at district level Project Assessment Partner To carry out the field study in order to assess the impact of e delivery and give feedback about the impediments and difficulties in the accessing the services and information MEDIUM
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SERVICES AND SERVICE LEVELS
Government of India has identified 5 service categories (Issue of certificates, Social welfare schemes, Revenue Court, Ration Card, RTI services) at the national level which shall be taken up for implementation by the states. As per the discussion with the DC offices following sub-services have been taken into consideration under these core categories along with two additional services during the implementation of the project in Arunachal Pradesh. Sl No. 1 Service Categories Certificates Sub Services 1) Identity Card 2) Income Certificates 3) Permanent Resident Certificates 4) Temporary Resident Certificates 5) Caste Certificates (ST) 6) Permanent Inner Line Pass (ILP) 7)Temporary Inner Line Pass (ILP) 8) Domicile Certificates 9) Gapping Certificate 2 Land Management 1) Issuance of the Land Possession Certificate Existing Service Level Minimum 7 days Minimum 7 days Minimum 7 days Minimum 7 days Minimum 7 days Maximum 7 days Maximum 3 days Maximum 7 days Minimum 7 Days Minimum 20-25 days
5) Issuance of the Land Allotment Minimum 20-25 days Certificate 6) Issuance of the Mortgage Certificate 7) Tax Collection Certificate 5) Generation of Notice for Default 6) Property Deed Certificate 3 Social Welfare 1. Old Age Pension 2. Family Benefit Scheme 3. Disability Certificate 4 RTI/Grievances Services Arms license 1) Providing information 2) Grievance and Complaints related services 1) Issue of New License Minimum 20-25 days Minimum 20-25 days Minimum 20-25 days Minimum 20-25 days Maximum 7 days Maximum 14 days Maximum 14 days Maximum 7 days Maximum 7 days Minimum 7-14 days after getting police verification report.
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2) Issue of Duplicate / Modification of Minimum 7-14 days License 3) Renewal of License 6 PDS 1) Addition of Name 4) Deletion of Name 5) Change of Address 7 Issuance of Trade 5) Application for new Trade License License 6) Renewal of Trade License 7) Inclusion of Items 8) Deletion of Items 8 Election 5) Application for New Name 6) Application for Deletion of Name 7) Application for Correction of field 8) Application for Transposition 9 Population Registration Miscellaneous 1) Birth Certificate 2) Death Certificate 1) Issuance of Employment card 2) Marriage Certificate 3) Character Certificate 4) Medical Fitness Certificate Minimum 7-14 days Minimum 14 days Minimum 14 days Minimum 14 days Minimum 7 days Minimum 7 days Minimum 7 days Minimum 7 days Maximum 7 days Maximum 7 days Maximum 7 days Maximum 7 days Maximum 7 days Maximum 7 days Maximum 21 days Maximum 7 days Maximum 3-4 days Maximum 7 days
10
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IMPLEMENTATION STRATEGY
i. Identification/Notification of State Agencies: The State Department of IT, Govt. of Arunachal Pradesh needs to identify a nodal agency called SDA (State Designated Agency) for successful implementation of the project in the state.
ii. Preparation & approval of Detailed Project Report (DPR): Following the preparation of the DPR, it will be submitted to the DIT, GoI for approval. On administrative and financial approval and the same would be communicated to the State / State Designated Agency for project initiation. Inception Phase
Selection of Consultant As-IS Assessment
Design Phase
Finalization of Services Business Process Reengineering Legal Changes
Development Phase
Preparation of RFP Capacity Building Workshop Selection of Vendor
Implementation Phase
Development of Application Installation of IT Infrastructure User Training
iii. Selection of the Implementation Support Agency(ISA)

The State will select the project consultant from the DIT empanelled list, who would be assigned by DIT, GoI for the estimated Project period, who will be responsible for providing day to day implementation support to
iv. Finalization of Service Levels and Business Process Reengineering (BPR)

Prior to the start of the implementation, for the identified services which have been included for the rollout , the State will undertake a comprehensive study of the existing processes for service delivery, to identify areas for improvement across the selected services. This Wipro LTD 57

improvement would be aimed at achieving service levels for each of the service, to be approved by the State as a standard prior to the actual implementation of the pilot. The following documents need to be prepared and submitted: a) Documentation of the existing process of service delivery across the e-District Services b) Existing Services Levels c) Proposed Service Levels, based upon benchmarking / opportunities for improvement d) Identification of Business Process Reengineering requirement to achieve the proposed service levels, including areas where legal changes would be required. e) Documentation of To-Be Process maps in line with the BPR proposed f) Cost Benefit Analysis of the proposed changes
v. Project Implementation
Following the State approval of the service levels and BPR required for implementing, the DeGS would initiate the development of the following documents: i. ii. iii. iv. v. vi. vii. BPR and Change Management Plan IT Infrastructure Up gradation Plan Procurement and Financial Management Plan Site Preparation Plan Functional Requirement Specifications for the re-engineered Processes System Design Document and SRS Training Requirement
At the same time the SDA would also initiate steps for the identification of a technical partner as the Application Developer. The activities relating to procurement, site identification, preparation, and installation of hardware would have to be simultaneously coordinated by the implementing agencies both at the State and district level. Imparting the training is an crucial component which will be carried out simultaneously. The SDA/DeGS would ensure data digitization of requisite records by within the agreed time frame. The SDA/DeGS would ensure development, completion and successful testing of application software by the Application Developer. The SDA/DeGS would ensure end-to-end implementation of the project within the project timeline and cost.
vi. Independent Outcome Assessment: Following the implementation of the project, the
independent assessment of the outcome of the project in line with the outcome envisaged will be carried out by the appoint a third party by DIT Wipro LTD 58
4.4.1
Key Activities
Hardware Assessment
The hardware assessment includes the hardware required at the DC office, Sub-Division Office and Block offices. The figures mentioned here are indicative and is based on the users responsible for processing the application under a particular service. The hardware assessment also includes the requirement of digital signature. Operating System License, Antivirus License and MS-Office license has also been taken into consideration. As per the National Rollout guideline of e-District MMP Section 6.8.2. (B); the IT infrastructure created under SDC, SWAN, CSC, State Portal, SSDG and any other MMP should be leveraged for the Implementation of e-District Project. This has been given due diligence and final hardware requirement have come up after considering all the initiatives . Required licenses will be provided for the infrastructure available at the SDC for efficient helpdesk management and performance management of e-District application. Bill of Material of hardware required at each office is mentioned in the below given table. (The numbers mentioned here are indicative). Existing Hardware at DC Office Sl No. 1. DC Cell 3 Section Desktop Printer /MFP 3 IT Infrastructure is around three year old and there is no Maintenance contract exists. 2. Election Cell 6 3 IT Infrastructure is around three year old and there is no Maintenance contract exists. 3 Land 3 2 IT Infrastructure is around five year old and there is no Maintenance contract exists. 4 Judicial 2 1 IT Infrastructure is around Five year old and there is no Maintenance contract exists. 5 PDS Cell 2 1 IT Infrastructure is around three year old and there is no Maintenance contract exists. 6 Jan-Subidha 6 6 IT Infrastructure is around one year old and there is no Maintenance contract exists. Remark
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Though as per the above table some Desktop Computers, Printers exists in the DC offices but many of them are over 5 years old and dont have any maintenance contract. Thus it is proposed that all the DC offices, ADC (HQ) offices, SDO/EAC(HQ) offices, Circle Offices and BDO offices will have set of new infrastructure to implement the project. The Existing Manpower at the District Administration: District Name East Kameng Changlang Lohit (Tezu) Upper Siang Tawang East Siang Anjaw DC Office 92 130 84 160 126 58 56 ADC Office 14 16 13 18 16 13 15 Circle office 2 2 2 2 2 3 3 EAC 3 3 3 3 3 3 3 BDO office 8 8 8 14 7 5 5
a. Estimated Hardware Requirement at DC office: Item/Component Qty in Numbers Laptop (Including OS License) 1 Desktop (including OS and UPS) 20 Printer 6 MFPs 8 Digital Signature 21 Antivirus Software License (3 years) 21 MS-Office License 21 10 KVA Generator Set 1 Total Cost for each DC office Total Cost for 17 DC office (In Rs. Lakhs) Cost per unit 50000 45000 8000 20000 750 3600 15000 1000000 Total Cost 50000 900000 48000 160000 15750 75600 315000 1000000 2564350 435.94
* The Requirement is indicative for costing purpose. Actual requirement to be finalized after To-Be Exercise.
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b. Estimated Hardware Requirement at ADC (HQ) office: Item/Component Qty in Numbers Laptop (Including OS License) 1 Desktop (UPS+OS License) 10 Printer 3 MFPs 7 Digital Signature 11 Antivirus Software License (3 years) 11 MS-Office License 11 10 KVA Generator Set 1 Total Cost for each ADC Total Cost for 31 ADC (HQ) offices Cost per unit 50000 45000 8000 20000 750 3600 15000 1000000 Total Cost 50000 450000 24000 140000 8250 39600 165000 1000000 1876850 581.82
c. Estimated Hardware Requirement at SDO/EAC (HQ) office: Item/Component Qty in Numbers Laptop (Including OS License) 0 Desktop (UPS+OS License) 3 MFPs 2 Digital Signature 3 Antivirus Software License (3 years) 3 MS-Office License 3 Total Cost for each Sub-Division/EAC Total Cost for 39 Sub-Divisions/EAC offices Cost per unit 50000 45000 20000 750 3600 15000 Total Cost 0 135000 40000 2250 10800 45000 233050 90.89
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d. Estimated Hardware Requirement at Circle office: Item/Component Qty in Numbers Laptop (Including OS License) 0 Desktop (UPS+OS License) 2 MFPs 2 Digital Signature 2 Antivirus Software License (3 2 years) MS-Office License 2 Total Cost for each Circle Office Total Cost for 116 Circle offices Cost per unit 50000 45000 20000 750 3600 15000 Total Cost 0 90000 40000 1500 7200 30000 168700 195.69
* The Requirement is indicative for costing purpose. Actual requirement to be finalized after To-Be Exercise. e. Estimated Hardware Requirement at BDO office: Item/Component Qty in Numbers Laptop (Including OS License) 0 Desktop (UPS+OS License) 2 MFPs 1 Digital Signature 2 Antivirus Software License (3 years) 2 MS-Office License 2 Total Cost for each BDO Office Total Cost for 99 BDO offices Cost per unit 50000 45000 20000 750 3600 15000 Total Cost 0 90000 20000 1500 7200 30000 148700 147.21
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Total Estimated Cost for Hardware at District Level for State Wide Roll Out: Office District Head Office ADC (HQ) Office Subdivisions/ EAC (HQ) Circle Office BDO Office Total Hardware Cost at District Level (In Rs. Lakhs) Total H/W Cost at District Level (In Rs. Lakhs) 435.94 581.82 90.89 195.69 147.21 1451.56
Total Estimated Cost for Systems at SDC: Description Servers for Database, Application and Web Additional Servers for EMS Application Performance Management EMS Software with Service Desk Manager/Help Desk Manager License Licenses for Additional System Software for Database, Application & Web Establishing link between Server, SAN Switch & Storage Total 1 1000000 10.00 175 2 750000 15.00 Units 6 4 12 1 Cost per unit 500000 500000 250000 7000000 Total Cost 30.00 20.00 30.00 70.00
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4.4.2 Site Preparation
For efficient management of service delivery under e-district project, Site preparation activity need to be completed across the concerned offices. This requires making the office space prepared for deployment of ICT infrastructure. Site preparation is not restricted to only Electrical work and LAN connectivity but also Civil and Mechanical works to safe guard the hardware supplied. However such expenses will be made judiciously. The success of the citizen service delivery system depends on how robust the ICT infrastructure is and how well it is protected and maintained. Adequate safety measures have to be taken at all the locations. Appropriate earthing, adequate insulation and Fire Proofing, Rodent and Pest control measures have to be taken in to account at each site. Following tasks need to be taken into consideration under the scope of Site Preparation.
1. 2. 3. 4. 5. 6. 7.
Civil Work Setting up of electrical board Electrical Wiring & Earthing LAN points Furniture (Computer Tables and Chairs) Installation of electrical equipment Setting up of e-District Facilitation Center
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DC SL Particular # 1 Bhutan board Computer table 2 Steel Framed Computer custard wheel revolving chairs with Arm and cushion seat and back (Standard size) 3 Printer points with 2 X 2.5 sq m +1 sq. m Copper wire and 5 pin1X5/15 Amp switch socket with board upto 10 m length 4 Computer points with 2X2.5 sq m +1 sq.m Copper wire and 3X 6A Flash Type socket and switch with board upto 10 m length
1600 357 571200 800 238 190400 5000 340 1700000
ADC (HQ) Req Total Cost

310 1550000
SDO/EAC Req Total Cost

117 585000 232
Circle Req Total Cost

1160000 198
BDO Req Total Cost

990000
Cost/ Unit
5000
Req
Total Cost
340
1700000
310
1550000
117
585000
232
1160000
198
990000
310
248000
78
62400
232
185600
99
79200
319
510400
117
187200
232
371200
198
316800

5 Copper plate earthing 600 mm x600 mm X 4 mm and 20 mm X 3 mm copper strip, earthing -neutral voltage < = 5 volts & earth resistance < 2 ohms complete with necessary salt, charcoal etcas required 6 civil works Total Cost
80000 17 1360000 57.60 31 2480000 67.72 39 3120000 50.86 116 9280000 137.81 99 7920000 116.82 14000 17 238000 31 434000 39 546000 116 1624000 99 1386000
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e-District facilitation center will be established at each district Collectorate, which will act as single window for providing services related to e-District to the citizens. Citizen can apply for e-District services through the e-District facilitation centers as well. Technical Support Staff and the District Level
consultant will operate from this facilitation center. A Jan-Subidha Center has already been set-up in each of the DC offices to run the Jan-Subidha Software. It is been proposed that these Jan-Subidha Center to be augmented further to cater as e-District Facilitation Center. Estimated Site Preparation Cost for e-District Facilitation Center Sl # Item Description Cost/Unit Requirement Sq.ft / Nos 1 Painting (Wall, doors, windows etc.) Acrylic/Plastic emulsion 2 Flooring with ceramic/vitrified tiles ( 597mm X 597 mm) 3 4 Aluminum Counter partitions with clear glass Lighting - 2X20W Philips or equivalent CFL Compact. Equipped with mirror optics reflector, anti-glare ceiling/ recessed mounted light fixtures with necessary wiring 5 Ceiling fan ISI Standard Brand 1400 mm sweep with electronic regulator and necessary wiring Total Cost for each District Total Cost for 17 District (In Rs. Lakhs) 386650 65.73 2300 8 18400 200 650 1000 5 200000 3250 100 1500 150000 10 1500 Total Cost(Rs) 15000

Total Estimated Cost for Site Preparation Sl # 1 2 3 4 5 6 Description Site Preparation at District Office Site Preparation at ADC (HQ) Office Site Preparation at SDO/EAC Site Preparation at Circle office Site Preparation at Blocks Site Preparation at e-District Facilitation Center Total Cost (In Rs. Lakhs) Total Cost (In Rs. Lakhs) 57.60 67.72 50.86 137.81 116.82 65.73 496.53
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4.4.3 Data Digitization
Data digitations and migration involves the conversion of the legacy data available either in physical or in electronic form, into target data for customized e-District application thereby resulting in overall improvement in quality of data. The electronic data would enable seamless delivery of e-District services to the citizens. The scope of data digitization should be based on Services identified, current status of digitization and Quality of existing records. The digitization and migration would include: a) Profiling of Legacy Data: b) Conversion of Legacy Data: c) Verification of Digitized Data: d) Synchronization and Updating of digitized data
Once the legacy data is converted to target data, the source and target data needs to be verified to ensure that the target data (in new format) is the same as the source data. The Verification of target data should be done by team of Government staff nominated by District Administration office. The constituted team should have representation from concerned department whose data is digitized/ migrated. The data verification team would recommend/ certify the successful completion of digitization and migration of legacy data for e-District application as per desired standards. The certificate of satisfaction must contain the number of records digitized/ migrated, name of database, remarks and other relevant information. Post data entry, a 2 stages data quality check needs to be carried out on the following lines.
10% data check by the Department Field Officer 2% data check by the Departmental official (or SDM in case of Revenue department). The data entry vendor should be penalized (should be mentioned in the contract) for the quality of data entry.
Once the digitization and migration of legacy data is completed, a Memorandum of Understanding (MoU) should be signed by District administration with corresponding Government departments whose data has been digitized or migrated to e-District application. The MoU would establish a framework for regular updation of electronic data and would take care of managing and monitoring the source and target data keeping them in sync for ongoing changes. The framework would ensure that, for any service
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disposed based on physical verification, the relevant data should be updated in the corresponding databases. The rate for digitization can be finalized based on the combination of the Pricing Mechanism mentioned here:a) By the Record/Row/Line/set of characters in the fields (This is normally charged based on the number of Fields/Row Headers need to be captured) b) By key strokes. Sometimes but rarely the price is also quoted per key stroke (This would be normally be 65 character per line with spaces) c) By the Month (This is normally calculated at 5 days a week & 8 hours a day= 160 hours per month) d) By Week basis e) By Per day basis f) Per record basis
g) Scanning of A4 pages (Per record) h) Spread sheet/ Data base creation per record Following are the factors affecting the Pricing:a) Type of data b) Complexity of work c) Skill and experience of the resource d) Terms of contract Item/Description Total No. Unit Cost/Record Entry (Rs.) Average estimated no. of Records for 3 years Estimated No. of Records to be scanned (20% of Total Records) Cost for 10% Record validation at Field Level Cost for 2% record validation at Department Level Total Cost of Data Digitization Per District (Rs. In Lakhs) Total Cost of Data Digitization for 17 District (Rs. In Lakhs) Wipro LTD 70 700000 210000 70000 14000 5 7 3.5 3 3500000 1470000 245000 42000 52.57 893.69 Total Cost

4.4.4 Connectivity
As per guidelines of e-District, the project would leverage from Arunachal-SWAN for network connectivity. Additionally as the Leased Line connectivity of BSNL is very unreliable thus a back-up connectivity in the form of Broadband has been proposed in all the SDO, Circle and BDO offices. Therefore Implementing Agency needs to provide broadband connectivity (through BSNL) to the concerned users (only e-district application users) for those offices. Additionally Local Area Connection (LAN) to be implemented in all the offices. Thus the costing of Connectivity for all the offices is below a. Estimated Networking Requirement at DC office: Item/Component 9U Networking Rack UTP cable CAT-6 (Box of 305 Mtrs) Jack Panel 24 Port CAT 6 Information Outlet CAT6 Surface Mount Box Single Mounting Cord 7 Ft. CAT 6 Mounting Cord 3 Ft. CAT 6 24 Port LAN switch Total Cost for each DC Office Total Cost for 17 DHQ (In Rs. Lakhs) Qty in Numbers 2 4 1 25 25 25 25 2 Cost per unit Total Cost 9000 18000 10000 40000 6500 6500 350 8750 100 2500 350 8750 250 6250 50000 100000 190750 32.43
b. Estimated Networking Requirement at ADC (HQ) office: Item/Component 9U Networking Rack UTP cable CAT-6 (Box of 305 Mtrs) Jack Panel 24 Port CAT 6 Information Outlet CAT6 Surface Mount Box Single Mounting Cord 7 Ft. CAT 6 Mounting Cord 3 Ft. CAT 6 24 Port LAN switch Total Cost for each ADC Total Cost for 31 ADC (HQ) offices (In Rs. Lakhs) Qty in Numbers Cost per unit Total Cost 1 9000 9000 2 10000 20000 1 6500 6500 2 350 700 2 100 200 2 350 700 2 250 500 1 50000 50000 87600 27.16
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c. Estimated Networking Requirement at SDO/EAC (HQ) office: Item/Component Qty in Numbers Cost per unit Total Cost 9U Networking Rack 1 9000 9000 UTP cable CAT-6 (Box of 305 Mtrs) 1 10000 10000 Jack Panel 24 Port CAT 6 1 6500 6500 Information Outlet CAT6 5 350 1750 Surface Mount Box Single 5 100 500 Mounting Cord 7 Ft. CAT 6 5 350 1750 Mounting Cord 3 Ft. CAT 6 5 250 1250 24 Port LAN switch 1 50000 50000 Back-up Horizontal Connectivity 1 72000 72000 Total Cost for each Sub-Division/EAC 150750 Total Cost for 39 Sub-Divisions/EAC offices (In Rs. Lakhs) 58.79
d. Estimated Networking Requirement at Circle office: Item/Component 9U Networking Rack UTP cable CAT-6 (Box of 305 Mtrs) Jack Panel 24 Port CAT 6 Information Outlet CAT6 Surface Mount Box Single Mounting Cord 7 Ft. CAT 6 Mounting Cord 3 Ft. CAT 6 24 Port LAN switch Back-up Horizontal Connectivity Total Cost for each Circle Office Total Cost for 116 Circle offices (In Rs. Lakhs) Qty in Numbers Cost per unit Total Cost 0 9000 0 1 10000 10000 0 6500 0 2 350 700 2 100 200 2 350 700 2 250 500 1 50000 50000 1 72000 72000 134100 155.56
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e. Estimated Networking Requirement at Block office: Item/Component 9U Networking Rack UTP cable CAT-6 (Box of 305 Mtrs) Jack Panel 24 Port CAT 6 Information Outlet CAT6 Surface Mount Box Single Mounting Cord 7 Ft. CAT 6 Mounting Cord 3 Ft. CAT 6 24 Port LAN switch Back-up Horizontal Connectivity Total Cost for each BDO Office Total Cost for 99 BDO offices Qty in Numbers Cost per unit Total Cost 0 7000 0 1 10000 15500 0 6500 0 2 350 700 2 100 200 2 350 700 2 250 500 1 50000 50000 1 72000 50000 134100 132.76
Total Estimated Cost of Connectivity Sl # 1 2 3 4 5 Description Connectivity at District Office Connectivity at ADC (HQ) Office Connectivity at SDO/EAC Connectivity at Circle office Connectivity at Blocks Total Cost (In Rs. Lakhs) Total Cost (In Rs. Lakhs) 32.43 27.16 58.79 155.56 132.76 406.69
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4.4.5 Training
Training is an important component of the e-District program. The officials and staff of district administration would be trained to work in the changed ICT enabled environment. Prior to the start of the training; Implementing Agency need to prepare a training plan and submit it to SDA for approval. Upon approval from the SDA the SI will start to get nominations (nominations to be given by the District Administration) of participants for various modules. The SI should also get the content of the training modules validated by the SDA and then start the training at various districts.
Users for the e-District project have been classified into different categories based on their roles, education and current skill set with respect to the technology awareness. This classification has been done to address the issue of varied roles and responsibilities entrusted based on the hierarchical authority. The following table illustrates the basic categories in which the Government employees have been classified and the attributes for each of the groups. CATEGORIES CATEGORIZATION DETAILS Group 1 Principal Secretaries, Senior administration, qualified, makers ATTRIBUTES INDICATIVE NUMBER State 30-40 Highly
Secretaries etc.
Key decision (relevant
Government orders, fund approvals, etc) Group 2 Approvers Approvers at the DC , Senior SDO, and Block offices Administration, 30-40
Highly qualified, control point functionaries, highly receptive to change, high level of awareness
Group 3 Forwarders
Forwarders at the DC , Work flow functionaries, 70-80 SDO, and Block offices low technology
awareness, high citizen interface Group 4: Wipro LTD Field officers at the DC, Field staff, high citizen 200-300 74

CATEGORIES CATEGORIZATION DETAILS Workflow functionaries SDO and Block offices interface, very low ATTRIBUTES INDICATIVE NUMBER
technology awareness *** Apart from the above mentioned groups Implementing Agency would be responsible to impart training to DeGS coordinator and District Managers (if in place) appointed by respective SCA (Service Center Agency) also. Those District Managers in turn would be responsible for imparting training to respective CSC operators. District Managers will be trained on Process and e-District application training. An illustrative list of training module is displayed in the below given table. MODULE e-District Scheme workshop Basic Computing Advance Computing Process Training e-District Application GROUP 1 Y N N N Y GROUP 2 Y N Y N Y GROUP 3 Y Y Y Y Y GROUP 4 Y Y Y Y Y
These workshops/training sessions need to be conducted at sub-divisional level for all the groups except Group 1. For Group 1 workshops/training sessions will be conducted at the State Level. Total Estimate Cost for Capacity Building & Training: Estimated cost for Capacity Building & Training Avg. No of Batches per district Training period per batch (in days) No of person in each batch Total no. of personnel to be trained in each dist Total training man days Cost of training per man day (in Rs Lakhs) Total Estimated Cost for capacity Building for each District Total Cost for Capacity Building in all 17 Districts (In Rs. Lakhs) 30 10 20 600 2100 800 1680000 285.6
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4.4.6 Awareness & Communication
Citizens are key stakeholders in the e-Governance initiatives undertaken at various levels and since eDistrict project caters to high volume citizen centric G2C services, it is very critical to identify mechanisms and strategies for creating awareness about the initiative among this set of stakeholders. Various cannels like: Print Media (local newspapers, magazines etc), Electronic media (television shows, radio, etc), display of information on official website, Display of Information boards at various Government offices and common service centers, beating of drums, creating awareness through Gram Sabha and Gram Panchayat meetings, skits may be used for the same purpose. Aanganwadi & ANM workers may be appointed as ambassadors of e-District for promoting the concept in the rural areas. Incentive and motivation scheme announced by DIT at National and state level is not a part of this expense. However SDA can announce various motivation schemes at the district level. The motivation schemes should be targeted towards motivating district staffs, CSCs and other parties involved in edistrict implementation. The Incentive plans can be like best performing CSCs in terms of transaction volume per month, best department in terms of maximum processing within stipulated SLA etc. Total Estimated Cost for Awareness & Communication: Item Cost Per District (In Rs. Lakhs) Awareness & Communication at District Level 0.15 Total Cost for 17 Districts (In Rs. Lakhs) 2.55
ITEM Awareness & Communication at State Level
TOTAL COST AT STATE LEVEL (In Rs. Lakhs) 20.00
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4.4.7 State Program Management Unit
Following the approval of the e-District MMP, the SDA needs to identify a project consulting agency from the list of consultants empanelled by DIT for providing day to day implementation support to the DeGS for undertaking the project. Selected consultant will form the PMU at the State Level. The State PMU is expected to undertake the following tasks: i. ii. Design an efficient and effective end to end service delivery process Study the capacity building requirements and help create a facility for development of capacity including preparation of Change Management & Training plans, legal changes and draft Government Orders for the identified services iii. Suggest the functional requirements for the application, based on the BPR and review the System Requirement Specification (SRS) and System Design Documents (SDD) for the application development and submit their observation to the State Designated Agency. iv. Facilitate in conducting the User Acceptance Test (UAT). UAT is to be conducted by the Implementing Agency. Final sign off need to be given by the Users. v. vi. Supervise and assist the STQC for acceptance testing of the application To assist State in the selection of System Integrator (Implementation Agency) from the DIT, GOI empanelled list. vii. To supervise the installation, commissioning of IT infrastructure at Central Server Location and also at each district location. After the installation of infrastructure Consultant would submit their report to the District Nodal officer/collector. Final acceptance is to be given by the District Nodal Officer/District Collector. viii. To provide one dedicated manpower at each district for project coordination for 3 years. They will be in charge for entire project management and provide regular (weekly/monthly) status update and progress tracking of the project. 3 year period will start from the date of Issuance of Work Order. ix. To design the post implementation guidelines including defining the role and responsibilities of Joint Entity (PPP option) and its stake holders for Operation and Maintenance phase. x. To handover the project to the above state Joint Entity.
The manpower estimated for State Level PMU are: Wipro LTD 77

a) Project Manager b) IT Infrastructure Expert / Solution Architect c) Process Consultant Total Estimated Cost for PMU at State Level Designation No. of resources Man Month Rate Duration in (In Rs. Lakhs) months 2.75 2.2 2.2 2.2 Cost (in Rs. Lakhs) 36 36 12 12 99 79.2 26.4 26.4 231
Project Manager 1 Process Consultant 1 Change Management Expert 1 IT Infrastructure Expert/Solution 1 Architect Total Estimated Cost for State PMU (In Rs. Lakhs)
* Considering the Hilly terrain, Geographical challenges and other state specific Infrastructure challenges, a team
of four consultants (Project Manager, Process Consultant, Change Management Expert, IT Infrastructure Expert) have been proposed for the first one year of the project implementation. From the second year onwards the resource of PMU will be two as mentioned in the guideline.
4.4.8
Support Service
As per Section 5.3.7. (K): State PMU of National Rollout guideline of e-District MMP State PMU has to provide one dedicated manpower at each district for project coordination for 3 years. This resource will work closely with the DM and his office to ensure that the project is rolled out within the stipulated timelines. Brief job description of the district level consultant/project manager is given in the below table.
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SL # 1 2 TITLE Job Title Roles & Responsibilities DESCRIPTION Project Manager/District Level Consultant Coordination in supply, Installation, Inspection of Infrastructure and connectivity at District, Tahsil and location pertaining to the project. Coordination for conduction User Acceptance Test at State & District Level. Coordination for Training and Capacity Building. Weekly & Monthly reports as instructed by SDA Support in any additional functional requirement study pertaining to the project. 3 Work Place Candidate will be posted at District Collectorate or any other location within the district allotted by the district authority. 4 Reporting Structure Reporting to the Collector/Nodal Officer e-District or any other authority as will be defined by the District Authority/ SDA
As per Section 6.7.2 of the National Rollout guideline of E-District MMP System Integrator/ Implementing Agency has to provide hand holding support during and after implementation at all levels. Hence district level technical support is also proposed for 3 years. This support to the administration is needed as most of the locations are in rural areas and government employees need such handheld support to run the application and systems. System Integrator (Implementing Agency) shall provide such a resource for 3 years. If State decides then the same responsibility may be handed over to NIC/DeGS as well.
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Brief job description of the technical support staff is given in the below table. SL # 1 2 TITLE Job Title Roles & Responsibilities DESCRIPTION Technical Support Expert Coordination in supply, installation and
Inspection of Hardware at the District, Tahsils, Sub-divisions, Blocks, Revenue Inspector Office and any other location pertaining to the project. Preventive Maintenance of District IT
Infrastructure supplied under e-District Complaints handling - Hardware & Software Issues Complaints handling through telephone or through travel to respective location & resolve issues. 3 Work Place Maintenance of HW & SW records and calling. Monitoring LAN Connectivity
Candidate will be posted at District Collectorate or any other location within the district allotted by the district authority.
Reporting Structure
Reporting to the Collector/Nodal Officer e-District or any other authority as will be defined by the District Authority/ SDA
Total Estimated Cost for support services at District Level Designation Cost per year in each District (In Rs. Lakhs) Cost for 3 years in each District (In Rs. Lakhs) 10.8 7.2 Cost for 17 Districts (In Rs. Lakhs) 183.6 122.4 306 80
Project Manager 3.6 Technical 2.4 Support Total Cost for Support Service for all districts Wipro LTD

4.4.9 Application Development & Support
There are two ways of Application Development. 1. The State to develop FRS and then identify a system Integrator and system Integrator develop the software from scratch. 2. There are many e-District pilot application exists in the Pilot Implementation states like Assam. Required documents like FRS and SRS are available. Therefore the state of Arunachal Pradesh after finalization of FRS and SRS can choose and customize this pilot e-District application for rolling-out in the state. Any support required at a later stage will be provided to State by DIT. State shall prepare the state wide roll out RFP through the Project Consultant for State Wide rollout and submit to DIT for examination and approval. After the approval of the same by DIT, proposals for State Wide rollout shall be requested from only the empanelled list of System Integrators and the state shall select one of them. Pilot application already developed for the other state may be rollout across the state or state can develop application from scratch. During the rollout phase the System Integrator will be responsible for: a) Developing the SRS of the application from the FRS. b) Defining the application business rule. c) Creation of User logins (including CSCs) with necessary authentication d) Integration of Digital Signature for the new users with the application e) Providing necessary support for integration with SSDG f) Maintaining latest copy of all the project related documents
g) Preparing a project plan, schedule and effort estimate before initiating the development activities. Before addressing an enhancement or change request adequate impact analysis and estimates to be performed by the application developer.
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Total Estimated Cost of Application Development & Customization: Activity Number Total Man of Month Resources 40 Man Month Rate (In Rs. Lakhs) 1.5 Total Cost (In Rs. Lakhs) 60 54
Development of e-District application 8 Total Cost for Support Application Software @ Rs 18 Lakhs per year for 3 years
Total Cost for Application Development & Support
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4.4.10 Seed Money to DeGS Formation of DeGS would play a very important role during the implementation and post implementation phase. This society would primarily be responsible for monitoring the overall implementation process and making the e-District project a success. As a part of activities relating to setting up of DeGS an initial amount would be provided to each district. Total Estimated Cost for Seed Money to DeGS: Item DeGS Seed Money Cost/ District (In Rs. Lakhs) 10.00 Amount for 17 Districts (In Rs. Lakhs) 170.00
4.4.11 STQC testing
As part of DIT guideline STQC/Third party will be engaged for testing of the e-District application. Total Estimated Cost for STQC Testing: ITEM STQC TOTAL COST FOR STQC TESTING (IN RS. LAKH) 35.00
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4.4.12 Impact Assessment States will get post implementation assessment done through reputed organizations and academic institutions at the midterm and post launch stages of delivery of services. DIT is in the process of empanelling Research Institutions as well as market research agencies. The States should use the services of these organizations for undertaking Impact Assessment. Assessment of the services being delivered under eDistrict project need to be got done by the States through third party through DIT empanelled agencies at the mid-term and post launch stages of the services. Framework for the same will be prepared at a later stage. Total Estimated Cost of Impact Assessment: Item Assessment Amount (In Rs. Lakhs) 15.00
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4.5.1
Other Details
Architecture Framework & Standards
1. Configuration: The architecture of the application is expected to follow application product line software approach so that it is amenable to reconfiguration at two points in the development process: Deployment time Configuration and Design time configuration.
2. Deployment time Configuration: A generic system needs to be designed for configuration by software development agency. The knowledge of states specific requirements and systems operating environment needs to be built into a set of configuration files which the generic system uses. If some functionality or processes need to be masked or hidden or added the same will get disabled or enabled in the configuration file through a configuration interface without affecting the code.
3. Architecture Standards for Application Development for state wide rollout: Following architecture standard needs to be ensured as regards with application software including the application developed in the pilot states to ensure scaling up application software for State Wide Rollout. a. Ensure the architecture is scale able and capable to take the load of all districts without affecting the response time. b. Architecture is flexible, i.e., its database schema design and User Interface design can accept the changes with minimum impact on other components. c. Use layered approach so that it is possible to focus only on one layer if some changes are to be made. Security layer, User Interface layer, Business Layer, Database layer, Data Consolidation and Reporting layer, and Management and Monitoring layer are some of the layers envisaged for the architecture. d. Size of Sub Systems or layers should be large enough so that there is minimum interaction between layers as this will improve performance. e. Centralized architecture needs to be designed for better management and administration of application, platform and security. Wipro LTD 84
4. Design time Configuration: a. All the Application Developers developing the application are expected to deliver and use the application framework approach containing collection of abstract and concrete classes and interfaces linking them so that the System Integrator can implement the state specific processes and functionality through abstract classes provided in the application framework without disturbing the core of the application. b. In the framework different design patterns can be used, e.g., strategy design pattern to extend the business architecture, factory design pattern to compose business processes and activities for delivering workflow of a given business functionality in a configurable file thereby giving the capabilities to extend, enhance, customize or hide business workflow (e.g. number of approvals) State wise without disturbing the core application. The user interface, preferably, needs to be controlled through table-driven entities whenever any attribute is added or deleted on the form.
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4.5.2 Network Architecture
e-District technical architecture would be based on n-tier architecture model. The application architecture would follow industry standard protocols like HTTP, SOAP and XML for integration with backend department systems. This will enable the application to easily integrate with legacy systems and exchange information with the same. The application architecture will be divided into these layers: Access Layer: The Access layer of e-District application will be a browser-based application. This layer will be deployed in all the citizen service centers as well as the portal to provided services to citizens. Application layer: The Application layer of the e-District application will be processed by the Application Server and Integration server deployed at the Datacenter. The application server processes the transactions submitted by the operators of the centers and appropriately updates the relevant databases.
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Communication Layer: The Communication layer handles the transmission of requests and responses between two layers. This layer may constitute internet and / or SWAN. The data exchange will follow open standards like XML. Backend / Data Layer: The Backend / data layer will host the data servers and provide clustering capabilities for failover and high availability at data center. The data stored in the database server can be retrieved as an XML document and the application can communicate this information with any system following open standards.
The overall indicative architecture of the portal - citizen interface is represented below:
The e-District applications shall be hosted at the SDC. It will be accessed by citizens through the internet and from CSCs via the intranet. The solution has the capability to work in both online as well as offline mode at CSCs ensuring that citizens can continue with their transactions irrespective of the connectivity with the data centre or the connectivity of the data centre with the central server. The indicative physical deployment view including the network components are illustrated below:
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The e-District Data Center Architecture would to be a multi-layer architecture and designed to adhere to the industry standards like XML and is optimized for hosting e-District application. The e-District Data Center design is logically divided as per server functionality. The Data Center implements various aspects in Server Management like remote management, patch management and security policies. The e-District Data Center is the core of the E-District infrastructure. This is used to house the main servers. These servers are protected from the other zones by firewalls. E-District data Centre connects to back-end departments and citizen centers for transactions on one side and on the other side to the Internet for online information and transaction services. The expectations from the solution at the Data Center are: o o All the information related to access should be logged. For any access to the central database, time of access, source, what was accessed, modified needs to be logged and should be able to get the same as a report which should be based on between range of dates, location o Work out a foolproof mechanism where another PC with identical configuration cannot be set up in a citizen centre and spoof itself as a CSC counter PC o o Reports module that can be accessed via browser over the Intranet and Internet Provide remote administration, management, application of service packs, security patches etc. o Mechanism to alert the right people about inappropriate activity in E-District environment. Such as database backup not taken as prescribed, unauthorized access attempts etc o o Provide method for connectivity by 3rd party institutions such as banks Demonstrate the native use of Unicode and local language support available in the OS.
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4.5.3 Conformance to security standards on data, network, software, etc
State Data Center

Core Applications Integrated Applications Departmental Applications Central Repository Firewall
Router
SWAN
Core / Integrated Applications Departmental Applications
Departmental Database
As described above, the SWAN will be leveraged by the e-District application users for addressing the connectivity requirements. A centralized database has been proposed in which individual departments shall access the department applications, group applications and the core applications from the State Data Center through the SWAN. The State Data Center shall have a high bandwidth from the SWAN backbone so that all the stakeholders can access the application from the centralized location with optimal bandwidth sharing.
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4.5.4
Conformance to technological standards
Presentation GUI
End Users System (Physically resides in the client machine)
Presentation Logic Tier
The Web
Proxy Tier
Distributed Logic
The Web
Business Tier
Business Objects & Rules Data Manipulation & Transformation of data into rules
Data Access Tier
Interface with the Database Handle all data I/O
Data Tier
Storage Query & Storage Optimization
An indicative n-tier architecture framework that can be utilized for the proposed e-Governance initiative has been provided below:
The Presentation Logic Tier This layer consists of standard ASP documents, Windows forms, etc. This is the layer that provides an interface for the end user into application. That is, it works with the results/output of the Business Tier to handle the transformation into something usable and readable by the end user.
The Proxy Tier and Distributed Logic Wipro LTD 90

The Proxy Layer is "acting" on behalf of the Distributed Logic layer (or end-user's requests) to provide access to the next tier, the Business Tier. This facilitates the need for distributed computing. Basically it comes down choosing some standard method of communication between these two entities. That is, "how can the client talk to the remote server?"
The Business Tier This is basically where the brains of application reside; it contains things like the business rules, data manipulation, etc. This layer does NOT know anything about HTML, nor does it output it. It does NOT care about ADO or SQL, and it shouldn't have any code to access the database or the like. Those tasks are assigned to each corresponding layer above or below it.
Data Access Tier This layer is where some generic methods to interface with data are written. For example, writing a method for creating and opening a Connection object (internal), and another for creating and using a Command object, along with a stored procedure (with or without a return value), etc. It will also have some specific methods, such as "Save Product," so that when the Product object calls it with the appropriate data, it can persist it to the Data Tier. This Data Layer, obviously, contains no data business rules or data manipulation/transformation logic. It is merely a reusable interface to the database.
Data Tier Since all information needs to be stored, the Data Tier described above is usually an essential part. Developing a system without a data tier is possible, but for most applications the data tier should exist. Basically, it is Database Management System (DBMS) -- SQL Server, Access, Oracle, My Sql, and plain text (or binary) files. This tier can be as complex and comprehensive as high-end products such as SQL Server and Oracle, which do include the things like query optimization, indexing, etc., all the way down to the simplistic plain text files (and the engine to read and search these files). Some more well-known formats of structured, plain text files include CSV, XML, etc.
Application Architecture Guiding Principles Design applications to support n-tier architecture Design applications to be highly granular and loosely coupled
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Plan for extensibility, interoperability and scalability Design application to reuse components Select tools based on application architecture Design applications to operate in a resilient manner within a fault tolerant environment Document Architecture
Architecture and Technology Adoption of n-tier Architecture Electronic service delivery raises expectations and technology needs to be fast and robust Electronic Services must be, and must be seen to be, suitably secure Object-oriented components encapsulate both the business logic and the data accessed by the business logic Potential to become intelligent, self-managing entities, allowing for more simplified management Should use currently available object standards such as: o o o o Common Object Request Broker Architecture (CORBA) Object Linking and Embedding/Distributed Common Object Model (OLE/DCOM) Remote Method Invocation (Java-RMI) Entreprise JavaBeans Component Model (EJB)
Data Architecture Design the enterprise Data Architecture so it increases and facilitates the sharing of data across the enterprise Design the enterprise Data Architecture so it is business driven, as opposed to technology driven, and aligned with the Application Architecture Separate the data sources for online transaction processing (OLTP) data and online analytical processing (OLAP) information
Metadata - Centralized Metadata
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Common data elements are defined consistently even when they are stored in multiple databases and data can be shared between applications The data is described in the same way in each table where it is defined Definitions include traits such as name of the field, length, number format, data format, and the values it can have When the data has the same format, it is much easier to exchange data across system and organizational boundaries. Use and actively maintain the Centralized Metadata Repository to store Centralized Metadata definitions. When designing or modifying a database, review the Centralized Metadata Repository for existing standard and proposed data elements before implementing a new database to ensure data elements are defined according to standards. Define existing databases in the Centralized Metadata Repository. Identify authoritative sources for Centralized Metadata. Use Centralized Metadata Exchange Standards when exchanging data across departments.
Metadata - State Service Broker Shared data is accessed through reusable services called by each application that needs access to the common data elements. Data can be shared through an interface, such as the State Service Broker (SSB). To access the data, each application sends a request to the SSB. The SSB executes the service and returns a response to the application. This model protects the data and ensures that the data retrieved is accurate and consistent since it is being retrieved by proven application code.
Data Modeling Determine the initial business requirements using terms and tools that are familiar to business users.
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Take the Entity-Relation (ER) model to the third normal form, and then denormalize where necessary for performance. In a dimensional model, use a Department schema whenever possible. Restrict free form data entry where possible. Setup indexes and form relationships carefully. Design the data model to allow for growth and/or change. Each department should standardize on a common data modeling tool for designing and maintaining all new database instances.
Database Management System When using object oriented programming languages, use a relational database management system (RDBMS). When using a relational database with object-oriented programming, design the relational data model first. Replicate stable data, based on business and performance requirements.
Data Access Middleware Provide centralized administration for data access middleware through central IT staff. Implement a server-based OLE DB or JDBC solution as opposed to a workstation-based OLE DB, ODBC, or JDBC implementation. Use domain name system (DNS) alias names when accessing databases through OLE DB and JDBC.
Middleware Architecture Using application communication middleware is required in a heterogeneous, distributed environment. Minimize the use of distributed units of work. Do not use database middleware for application communication. Using a broker facilitates reuse and shortens development cycles.
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Precede selection of application development tools with an application communication middleware strategy. Select third-party middleware rather than middleware supplied with a development tool. Document application programming interfaces (APIs) and interface definition language (IDL).
Middleware Application Communication Middleware facilitates interchange of information in a distributed, multivendor, and heterogeneous systems environment while providing the same levels of security, reliability, and manageability traditionally associated with a monolithic, mainframe-based architecture.
Key benefits Minimize complexity to application developers Maximize selection availability of development tools Maximize flexibility in managing technical infrastructure Reduced development time
Areas of application communication middleware Intra application - Handles communication within the tiers of an application system Inter application - Handles communication between the application system and external services, such as common shared services and other application systems Application access middleware types o Remote Procedure Calls (RPCs) - Allow an application running on one computer system to call a procedure that executes on another system. o Message-oriented Middleware (MOM) - Provides inter-applications communication, typically on an asynchronous basis. o Transaction Processing Middleware (TP) - Provides transactional integrity where an application will be updating multiple databases. Application Communication Middleware Brokers o Object Request Broker (ORB).
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o Service Broker - The service broker provides a consistent interface for accomplishing inter-application communication, as well as access to common shared business services. Major Distributed Component Middleware Standards: o o o o Object Management Groups Common Object Request Broker Architecture (CORBA). Suns Entreprise JavaBeans (EJB)/J2EE. Microsofts Component Object Model/Distributed Internetworking Architecture. MQ Series.
Recommendations Design applications to use asynchronous communication. Manage a statewide broker as a strategic infrastructure component which is independent of code development tools. Distributed Component Middleware is the way forward in the field of using middleware system tools. Select middleware products that are compatible with state network, application, and platform standards. Avoid vendor lock-in strategies where network, application, development tool, or database selection dictates the type and source for middleware solutions.
Integration Architecture An Integration Architecture enables the inter-operation of multiple technologies into a single integrated network. An Integration Architecture meets the needs of linking heterogeneous operational application systems while protecting existing investments. When making integration decisions, solution life span is a key factor. Integration Architecture relies on middle service tiers such as interface engines, database gateways, messaging, integration services, XML and third party tools. Minimize the impact to existing application systems. Use statewide technologies whenever possible. Application Integration can provide the following services
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o Data translation and mapping - translates communications and data between applications. o Transaction explosion - one transaction is spawned into multiple transactions in remote applications. o Front ending other applications - a single front end for multiple applications.
This is achieved through: o Direct program to program interface - possible when both systems are modifiable and applications provide for a connecting mechanism. o Interface engines - Connectors or adaptors which facilitate interoperation of applications, require little modification to the applications. o Middleware Systems - Configured and implemented to communicate between applications.
Recommendations Anticipate future usage while developing the integration approach. Use application integration strategy for online transaction program (OLTP) application systems, not decision support systems (DSS). Design an integration solution that does not write directly to an operational database. Recommended priority of using components of application integration are interface engine first, middle ware systems second, direct program to program interface as third and last alternative. Use direct program-to-program interfaces for high transaction volumes. When designing an application integration solution using an interface engine, give careful consideration to the design and planning of the application interfaces and connectivity. Clearly Define Application Interfaces.
Data Access Integration Data access is the accessing and sharing of data between legacy, new, and packaged applications. Techniques used to accomplish this are: o Data Extraction - Data is extracted and transferred to destination application at desired frequencies. Wipro LTD 97

o Data replication - A copy of data is made using replication features of the database, this is often used to support distributed users who need local copies of data for processing. o Data Sharing - Same data is shared by more than one application allowing them to view most current data, always. Recommendations Use as few middleware layers as possible when implementing a database gateway. Balance type of data access method implemented with performance needed by application end users and impact on existing operational databases. Use a database gateway technology to combine queries of SQL data with non-SQL data. Keep the integration strategy as simple as possible. Code data integrity verification rules into DBMS whenever possible, particularly when external users and programs will be writing data directly to DBMS. Separate decision support systems (DSS) from online transaction processing (OLTP) databases whenever feasible.
Industry Standards 1. Portal development 2. Information access/transfer protocols 3. Interoperability 4. Photograph Web Services, Open standards PNG for capture and the transmission can also be in JPEG 2000 5. Scanned documents 6. Digital signature 7. Document encryption 8. Information Security 9. IT Infrastructure management 10. Service Management 11. Project Documentation ISO 20000 specifications IEEE/ISO/CMMi (where applicable) Pdf (ISO 32000 PKCS#7 (As per the IT Act 2000) PKCS specifications system to be ISO 27001 certified ITIL / EITM specifications Guidelines for Indian Government website (GIGW) SOAP, HTTP/HTTPS
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4.5.5
Mechanism for ensuring compliance to service levels.
Service Levels will be defined for each G2C services. Citizens will know about this service levels for each individual services from the e-district web portal. Following steps are to be taken for ensuring service levels. At the time of applying for a particular service Citizen needs to provide their mobile number. Status message will be forwarded to the citizen Mobile Number for processing of the application at any given point of time. If the processing time of one application exceeds the Defined time limit, escalation notification will go to the Supervisor over mobile as well as e-Mail. 2nd Level escalation will be done if the supervisor also is not taking any step over the issue in due time. If a staff is absent in a given date, e-District application will have the logic to re-route the citizen application to another staff. 4.5.6 Public Awareness Campaign, Citizen Feedback Mechanism
Citizens are key stakeholders in the e-Governance initiatives undertaken at various levels and since e-District project caters to high volume citizen centric G2C services, it is very critical to identify mechanisms and strategies for creating awareness about the initiative among this set of stakeholders. This section discusses various methodologies which can be undertaken at various levels and stages during the e-District implementation phase. Before formulating public awarenss strategy and models, it is important to identify the challenges associated with this activity. Due to introduction of radically different processes and systems as compared to the incumbent systems, citizens may have the following concerns with respect to the new system: Lack of any information or awareness about the e-District project and the benefits Change in front-end (service request and service delivery) from back-end (service processing) functions De-centralization of service delivery from district administration office to citizen service centers (CSC) and other private kiosks
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Detailed Project Report for State wide Roll-Out of Project e-District Ease of accessibility of the system Reliability of the system Availability of the system Payment of service charges at CSC and other private kiosks Use of digital security methods like digital signature, etc during the service delivery mechanism and acceptance of the digitally certified copy of the final output like certificates, etc Citizen centric strategy should be designed for addressing the key concerns of the citizens. The strategy should aim at creating awareness among the citizens about the new system. Salient features of the system which are meant for making the system more reliable and citizen friendly should be communicated to the citizens so as to win their confidence and buy-in for the new system. New modes and channels of service delivery Status tracking Auto escalation mechanism Improved service levels Use of online system Grievance Redressal mechanism Acceptance of service outputs like digitally signed certificates Role of CSC and Government Departments / agencies in the service delivery process The following table provides an indicative course for the duration of this Awareness Generation Campaign. This can vary from State to State and may include more or different strategies. S. No
1
Campaign type Print campaigns in local newspapers / magazines
Duration Newsletter appearing 15 days before the launch of services and should be given every 3rd day Daily newsletter for 1st week from the day of launch of services Newsletter every 3rd day for the next 2 weeks Weekly newsletter for next 2 months Fortnightly newsletter for next 6 months Electronic campaigns for 3 months from one week
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Electronic media
Detailed Project Report for State wide Roll-Out of Project e-District campaigns on State television, local radio, etc
3
before the launch of services Radio jingles for a period of 1-2 months with a daily frequency of 3-4 playbacks Hoardings/posters/banners should be used for generating public awareness. Key places to place them will include Government offices, Public places (like railway stations, bus stands, etc), CSC kiosks, key road intersections among others. These can be put up for a period of 2-3 months
Information hoardings/posters/banners
4 5
Online Campaigns Special campaigns at local level
Advertisements/notices on Government websites for a period of at least 6 months Awareness generation through local skits Holding public discussions during Village council meetings Word of mouth publicity
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4.5.7 Details of Monitoring, Evaluation and Assessment
1. Program Governance Structure for Approvals, Monitoring, Evaluation and Assessment as per the guidelines: a. Program Management Units (PMUs) Program Management Units (PMUs) are to be set up at the National, State and District levels to enable implementation of the project in a time bound manner. i. The National Unit would be responsible for preparing the guidelines, processes and templates for the national rollout. It will also monitor implementation of the MMP, execution of which will be carried out by the State Governments or its agencies. ii. The State Unit will oversee the implementation across all the districts in the State. iii. The District Units will assist the Collectors/District Magistrates for the implementation of MMP and its operations & maintenance during post implementation as well. iv. For overall guidance and supervision, each State will be assigned an e-District champion. The champions will be chosen from amongst retired officers who would have held positions of the level of Secretary to GoI or Chief Secretary of the State concerned. The selection will be done by DIT in consultation with the State Government concerned
b. State Apex Committee The State apex committees roles and responsibilities will be as follows: i. Approval on the departments and the services to be taken up under the e-District project. ii. Approval on the changes required in the Departmental Processes (BPR). iii. Laying down the respective duties and obligations of each entity including that of CSC/SCA in respect of each service to be made available electronically. iv. Decisions on Policy matters. v. Approval on issuance of necessary government orders and notifications for enablement of e-District services through CSCs vi. Ensure integration with other MMPs like NLRMP, Transport, Employment Exchange etc vii. Decision on release of funds under the Scheme. viii. Monthly review of the Scheme
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Detailed Project Report for State wide Roll-Out of Project e-District ix. Address any interdepartmental issues if required. x. Overall guidance and directions for speedy implementation of the Scheme.
c. State Project e-Mission Team (State PeMT) At the State level, the State Project e-Mission Team (State PeMT) will oversee the implementation of the Scheme. The roles and responsibilities are as follows: i. ii. iii. iv. v. vi. vii. viii. ix. x. Overall responsibility to oversee implementation and monitoring of the Scheme Prioritization of departments and services for which e-District project needs to be implemented. Examine, review and approve the deliverables of State PMU/ Implementing agencies. Examine and enable the progress of implementation of BPR and Change management Review and approval of the RFP Bid process management for selection of State PMU and Implementation Agency(ies) Management of Capacity Building and Training plan Exercise Strategic Control as per guidelines issued by DIT Ensure Certification from STQC or its empanelled agencies before Services Go Live Ensure support during Operation and Maintenance period
d. State e-Mission Team (SeMT) The SeMT shall support the State PeMT in project implementation and shall build up necessary capacities to manage the project on an ongoing basis. The SeMT will appraise the projects before they are sent to DIT. They will look into issues including Strategic Control, Adherence to Standards, Security Issues and leveraging of e Infrastructure.
2.
SLAs for IT infrastructure and Services in terms of uptime and Service Levels
Service Level Agreement (SLA) is the contract among the Department of IT , District eGovernance Society of concerned districts and the e-District Project Implementation Partner. SLA defines the terms of the System Integrators (SI) responsibility in ensuring the performance of the e-District Project based on the agreed Performance Indicators as detailed in the Agreement. This section defines various Service Level Indicators for e-District Project, which can be considered by the State in the Service Level Agreement with operator.
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Detailed Project Report for State wide Roll-Out of Project e-District a. SLA Parameters The Table below summarizes the Indicative Performance Indicators for the services to be offered by the e-District Project Operator.
S. No. 1. Indicative SLA Parameter Availability of Desktops during the office working hours( 8:00 am to 8:00 pm) 2. 3. 4. 5. Availability of peripherals like printer, scanner, etc. UPS System with Battery Backup Availability of Helpdesk personnel for 24X7 for logging calls Resolution of Priority 1 Calls 95% 95% 99% Within 6 Hours of logging the call 6. Resolution of Priority 2 Calls Within 24 Hours of logging the call 7. Resolution of Priority 3 Calls Within 48 Hours of logging the call 8. Uptime for LAN Components and the last mile connectivity 95% 95% SLA Target
b. SLA Terms & Definitions

S.No. 1 SLA Terms e-District Project Backbone Description e-District Project Backbone refers to Hardware & Local Area Networking equipment, UPS, Generator, Software (System and Application), and Operator 2 Uptime Uptime refers to e-District Project backbone availability in site. %Uptime means ratio of up time (in minutes) in a month to Total time in the month (in minutes) multiplied by 100. 3 Prime Business Working Hours (PBH) 4 Unplanned Local PBH refers to the prime network utilization period for e-District Project, which shall be typically starting from 09:00 AM hrs till 18:00 (PBH) hrs Monday to Friday or any other period to be defined by DEPT. OF IT Unplanned Network Outage refers to an instance in which non-
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Area Network Outage availability e-District Project LAN and applications for more than 3 consecutive Days.
Measurement of SLA: - The Measurement of SLA parameters shall be decided by Department of IT jointly with the DeGS of concerned district and Implementing Support Agency. Implementation Partner should provide necessary monitoring software like EMS for SLA Monitoring of Servers, peripherals and other network devices. SLA Reporting: - Other than the standard reports generated from EMS tool, any other customized reports required by Department of IT and DeGS of concerned districts has to be submitted by the selected bidder to be mutually agreed by both the parties.
3.
Indicators for Go Live and completion of the project
GO LIVE of the services shall be defined as Launch of all e-services as detailed in FRS, notified and adhering to prescribed service levels in 50% of the districts of the first phase or in 10 districts whichever is more.For the project to be considered successful, the following outcome would be considered: i. Successful implementation of Business Process Reengineering (BPR)
ii. STQC testing completed before launch of services. iii. Launch of all services as detailed in FRS iv. Number of live notified e-Services, adhering to prescribed service levels throughout the State. v. To be live for at least six months with services being provided through CSCs and other front end systems vi. Leveraging the SWAN, SDC , CSC and State Gateways vii. Regular data updating for 2 years during O&M phase through Institutionalized capacity to sustain e-enabled delivery on a consistent and regular mode. viii. Development and implementation of a financial sustainability model ix. Formation of Joint Entity in 1st year of O&M phase and successful Operation through Joint entity in 1st and 2nd year of O&M phase. x. Post Implementation Assessment and improvements in service delivery levels as envisaged
xi. Visible and enhanced accountability of the governance structure to deliver efficiently
and transparently.
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PROJECT RISKS & MITIGATION MEASURES
Risk Management is a core process within any project regardless of size, activity or sector. It is the process whereby decisions are made to accept a known or assessed risk and/or the implementation of actions to reduce the consequences or probability of occurrence. The benefits of systematic risk identification and risk management include: More realistic business and project planning; Actions being implemented in time to be effective; Greater certainty of achieving business goals and project objectives; Improved loss control; Improved control of project and business costs; Increased flexibility as a result of understanding all options and their associated risk; Fewer costly surprises Risk management as a process can be described as the identification and mitigation of risks, which could cause a project to fail to achieve its objectives within time scale, cost or operational constraints.
4.6.1
Risk Analysis: Risks Identified Lack of Skilled Manpower Lack of funds to implement and sustain the project. Risk Mitigation Strategy Appropriate training shall be imparted to all the employees working in the department. All funding issues will be taken care by NeGP. Appropriate sustainability techniques and sources of funds have been identified as a part of this report to ensure that the department is able to incur the expenses required to sustain the project even after the expiration of the NeGP funds. PeMT will be appointed for the entire project which will also include the program management component for ensuring that the deliverables by vendors/ implementation partners are accepted w.r.t. time and quality. Periodic Internal Control evaluation of the departments critical information systems in lines of Control Objectives for Information and Related 106
Type of Risk Project Risks
Schedule risks w.r.t. Implementation
Technical Risks Wipro LTD
Business disruption or System failures

Technologies (COBIT). Data corruption Ensure periodical file backups, failover systems and subscription to multiple networks. Not to allow unrestricted and unmonitored access into program code libraries and transaction data. The Department has to implement policies and procedures that provide a framework to control access to the system and to monitor the activity of privileged security administrators. Network intrusion detection systems provide products to monitor network traffic and alert the systems administrator with an alarm when someone is attempting to gain unauthorized access. Other risks like User related risks. Connectivity related issues. Well defined disaster recovery planning is required.
Unauthorized access to hardware and data.
The department will use the Arunachal Pradesh SWAN that will be put in place. However, a Plan B needs to be envisaged which can be rested on in case of failure in SWAN. Appropriate planning has been done to mitigate risks related to lack of space and power by provisioning for new sites and alternate means of power. Change in leadership in the state will have minimal impact on the implementation as it is a high priority agenda of the central government
External Risks
Lack or Fall in the quality of support infrastructure. Change in Political leadership/ Turbulence
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4.6.2 Mitigation Plan:
This section sets out as a standard the procedure for managing of project risk. The rationale for standardizing the method is based on the added control afforded by all project management using the same process. This should reduce any misunderstanding and ensure that all of the program teams operate in a uniform manner. The document describes the process for raising and resolving issues. A short section then outlines the potential relation of issues to change requests, followed by a definition of the items on the issue form. The objectives of implementing this procedure are to: Ensure project issues are identified and managed appropriately; Provide visibility, within the project, of the time and cost impact of an issue and the cost of any corrective actions; and Provide visibility of project issues, ensuring they are escalated appropriately
The Issue Form The following fields appear on the issue form: Issue form 1 Item Date Raised By Project State Milestone Date Required Meaning Date Issue Raised Name of person raising issue Project that issue affect State in which the project is ongoing The first key milestone that the resolution of this issue impacts (i.e. major deliverable or project phase end) This is the date that resolution is required. This needs to be reasonable and be based on not jeopardizing time scales and milestones. The purpose of this is to take into account issues that relate to later milestones but nonetheless need to be resolved quickly in order to achieve that milestone The person or persons who can resolve the issue. Due to the nature of issues, this person(s) may not necessarily be on the program Unique number assigned by Program Office Title for Issue A description of the issue, indicating the impact of the issue on affected projects Alternative resolutions for the issue, with strengths / weaknesses The recommended resolution with reasons based upon relative merits of alternatives 108
Assigned to Person/ Group Issue Number Issue Title Description of Issue and Impact Alternatives Recommendation and Rationale Wipro LTD

Impact of Recommendation Date Submitted Approved By/ Date Resolution Approved By/ Date The estimated impact of the recommendation on the program (time & cost) Date submitted for Program Managers approval Initials of the Project Manager and date, to approve detailed definition of the resolution The detailed resolution as approved by the Project Manager. This may often be the confirmation of the recommended resolution above. Initials of the Project Manager
Issue Form 2: ISSUE RESOLUTION Date: Raised By: Issue Number: Description of Issue and Impact:
Project: Program: State: Issue Title:
Milestone: Date Required: Assigned to Group/Person:
Alternatives: Recommendation and Rationale: Impact Assessment and Recommendation:
Date Submitted: Approved By/ Date: Approved By/ Date:
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Section-5: OPERATION AND MAINTENANCE PHASE
5.1
REVENUE MODEL TO SUSTAIN O&M PHASE
As per the National Rollout Guideline section 3.1.(a) the implementation of the scheme will be completed in four years commencing from 2011-12 which will include 2 years of O&M phase. Further Section no 5.3.6. (i) denotes For the Operations and Maintenance of the e district project, the SDA shall finalize an effective transaction-based revenue sharing mechanism for all stakeholders i.e. the Implementing Agency, District e Governance Society (DeGS), CSCs, SCAs, State Designated Agency etc. Revenue generated from this model will not only ensure delivery of services in the long term, but also ensure addition of new services when the demand for eservices increases. In this regard, the State government of Arunachal Pradesh have already put a mechanism of Revenue sharing in the Jan-Subidha Center where the Service charges for online delivering of the services have already been defined. However these charges are not uniform across all the districts and in legal change for e-district these services charges of existing services along with service charge for new services needs to be defined.
SL NO CERTIFICATES/SERVICES OFFICE IN WHICH PROCESSED USER CHARGES FOR SERVICE (RS.) 1 2 3 4 5 6. 7. 8. 9. Identity Card Income Certificates Permanent Resident Certificates Temporary Resident Certificates Caste Certificates (ST) Permanent Inner Line Pass (ILP) Government Permanent Inner Line Pass (ILP) Business Permanent Inner Line Pass (ILP) General Temporary Inner Line Pass (ILP) DC Office DC Office DC Office DC Office DC Office DC Office DC Office DC Office DC Office 65 65 50 65 50 65 65 65 40
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Projected Revenue: District Wise
Based on the number of transactions identified in the interaction with the DC offices in the sample districts , below given table describes the envisaged revenue to be generated though the e-District Application for services related to the core category Certificate. SL NO TOTAL NO. OF INCOME FROM TRANSACTIONS CSC OPERATOR SERVICE CHARGE 1 Identity Card 300 13500 2 Income 250 11250 Certificates 3 Permanent 2500 75000 Resident Certificates 4 Temporary 1200 54000 Resident Certificates 5 Caste 7000 210000 Certificates (ST) 6 Permanent 1000 45000 Inner Line Pass (ILP) Government 7 Permanent 1000 45000 Inner Line Pass (ILP) Business 8 Permanent 2000 90000 Inner Line Pass (ILP) General 9 Temporary 600 12000 Inner Line Pass (ILP) ESTIMATED TOTAL REVENUE 408750 SERVICES INCOME FROM DeGS SHARE 6000 5000 50000 TUC
19500 16250 125000
24000
78000
140000
350000
20000
65000
20000
65000
40000
130000
12000
24000
245000
653750
*** Above model envisaged is based on the transaction data of the sample districts. However estimated revenue will vary based on the size, population and transactions of a particular district.
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Projected Operational Expenses
Considering the case of revenue generated from the DC office user charges if the same amount is distributed across all the office of one District then approx. revenue sharing per office will be Rs. 11124. REVENUE FROM USER CHARGES (IN RS.) 653750 TOTAL NUMBER OF OFFICES IN ONE DISTRICT (AVERAGE) 15 APPROX. REVENUE PER OFFICE (IN RS.) 43583
The estimated revenue generated per office may be spent (subject to approval of government) in the following manner. EXPENSES HEAD Printing Paper Printing Cartridge Connectivity Service charge of IT Equipment Site Maintenance Misc. Expenses TOTAL APPRX. EXPENDITURE 13 % 15 % 50 % 3% 4% 15 % 100 %
The estimated revenue generated per office may be spent (subject to approval of government) in the following manner. EXPENSES HEAD Printing Paper Printing Cartridge Connectivity Service charge of IT Equipment Site Maintenance Misc. Expenses TOTAL APPRX. EXPENDITURE 13 % 15 % 50 % 3% 4% 15 % 100 % APPROX. EXPENDITURE AMOUNT (IN RS.) 5666 6538 6538 21792 1308 1743 43583
*** Projected Revenue and Projected operational expenses calculated is an indicative listing and is based on the only Certificate services as mentioned above for which some automation have already been done.
When SWAN connectivity will be used across the horizontal offices, approx. expenditure amount against connectivity may be used for other purpose as well. Further as separate scanning and printing charges are also received from the citizens by the CSC operator and profit margin shall also be earned from those 2 components, 14% of the total Income from CSC operator service charges may be kept towards the maintenance cost of the application (subject to Wipro LTD 112

approval of the government) which is to be paid to be outsourced solution provider. Rest 86% may be shared between the respective SCA & CSC operators. In line with the charges notified by the Revenue & Disaster Management Department, respective departments shall notify the charges related to the services of their department so that a complete revenue sharing model can be put in place for successful operation and maintenance of e-District project.
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Proposed Institutional arrangement for Operations & Maintenance Phase
A well defined institutional mechanism is important in the context of effective Project Management. A state level Project steering committee will be formed chaired by the Principal Secretary, with Secretary- IT, Secretary-Finance, Secretary-Revenue, Secretary-Food & Civil supply, Secretary Social Welfare. The steering committee will the policy and decision making body at state level governing the overall progress of the project. Under the proposed structure State level Policy decisions are taken by the Project Steering Committee in consultation with the State Designated Agency.
The State Designated Authority will be the monitoring body which will be responsible for monitoring the progress of the project and the Project consultant, Implementing agency and DeGS of all the districts will be reporting. A number of periodic meetings as mentioned below will be convened for project monitoring and keeping track of the progress.
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Detailed Project Report for State wide Roll-Out of Project e-District 1. Weekly Review Meeting: The weekly review meeting will be scheduled at district level chaired by the DC of respective districts which will be attended by the Implementing agency, Project consultant, DeGS and other officials who will be directly involved in the project. In this meeting the status updates will be discussed for the week, and the target for the activities will be planned. The issues and challenges faced in the implementation will be discussed in detail and their resolution will devised. A report for the weekly review meeting along with the weekly progress report will be prepared submitted to the DC for record and necessary action. 2. Monthly review meeting: The monthly review meeting will be convened by the SDA to keep a track of the project progress, achieving the target milestones, fund utilization and any specific issues and challenges which are to be addressed at the SDA level. It will be attended by the representatives of DeGS from all the districts, project consultant and the Implementing Agency. All the districts are to submit a monthly status report to the SDA for its record & necessary action. 3. Project Steering Committee Meeting: The Project steering committee will be convened as and when required under the chairmanship of Principal Secretary. This meeting will address specific issues which are to be addresses by the committee. The committee will be updated with progress towards achieving the mission and objectives of the project, milestones and timelines, challenges faced and the fund utilization for the project.
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Detailed Project Report for State wide Roll-Out of Project e-District Communication Channels: For the project implementation, the Implementation agency and The Project consutant will be directly reporting to the DC at district level and SDA at State headquarter level. The DeGS will be directly under the District Administration and will be reporting the day to day activities. The District Administration will be reporting to the SDA and SDA will be reporting to the Project Steering Committee.
Project Steering Committee
State Designated Agency Implementat ion Agency Project Consultant
District Administration
DeGS
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Final DPR - Edist Arunachal

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Detailed Project Report E-District Statewide Roll out Project Arunachal Pradesh

GOVERNMENT OF ARUNACHAL PRADESH

Submitted To Department of Information Technology, Govt. of Arunachal Pradesh

Wipro Consulting Services: Confidential

Detailed Project Report for State wide Roll-Out of Project e-District

Section-2: Executive Summary .............................................................................................. 8

Section-3: State Information ................................................................................................ 25

3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6 3.4.7 3.4.8 3.4.9

Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL ............................................. 47

Detailed Project Report for State wide Roll-Out of Project e-District

4.5.1 4.5.2 4.5.3 4.5.4 4.5.5 4.5.6 4.5.7 4.6

Section-5: OPERATION AND MAINTENANCE PHASE ............................................................ 110

Detailed Project Report for State wide Roll-Out of Project e-District

Section-1: BACKGROUND & OTHER BASIC INFORMATION

1.1 Title of the Project

1.2 Pilot or Rollout

1.3 Project Initiator details

Detailed Project Report for State wide Roll-Out of Project e-District

Detailed Project Report for State wide Roll-Out of Project e-District

1.4 State Designated Agency details

Landline : 0360-2212934 Email : director.apscst@gmail.com

1.5 Location of Project Implementation:

Detailed Project Report for State wide Roll-Out of Project e-District

Detailed Project Report for State wide Roll-Out of Project e-District

Section-2: Executive Summary

1. Departments of IT, Govt. of India 2. State Government

1. District Administration 2. State Designated Agency 3. District e-Governance Society

1.Consultant 2. Implementing Agency

3. Project Assessment Partner

Detailed Project Report for State wide Roll-Out of Project e-District

District Administration State Designated Agency

d e f District eGovernance Society (DeGS) Wipro LTD

Detailed Project Report for State wide Roll-Out of Project e-District

Detailed Project Report for State wide Roll-Out of Project e-District

l System Integrator/ Implementation Agency a

Project Assessment Partner

Detailed Project Report for State wide Roll-Out of Project e-District

Detailed Project Report for State wide Roll-Out of Project e-District

new Minimum 7 days

Detailed Project Report for State wide Roll-Out of Project e-District

Singchung Dirang Thrizno Kalagtang

1. Pakke-Kesang 2. Bameng 3. Bana (Direct)

Kimin Balijan Doimukh Mengio

Detailed Project Report for State wide Roll-Out of Project e-District

Capital Complex Lower Subansiri 1. Raga 2. Yachuli

2. 1. Ziro-I 2. Yachuli 3. Raga

Pania Nyapin Tali Patuk

1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 1. Nacho 2. Baririjo 1. Dumporijo 1. 2. 3. 4. 5. 6. 7. 8. 9.

1. Siyum (H.Q. at Kodokha)

Taliha Giba Taksing Limekang Puchigeko Payeng Gusar Reer-Yapu Gite-Ripa 16

Detailed Project Report for State wide Roll-Out of Project e-District

Jengging Maryiang Yingkiong Tuting Geku Payingdem

1. Anini 2. Anelih 3. Etalin

Detailed Project Report for State wide Roll-Out of Project e-District

1. Lekang (Mahadevpur) 2. Chowkham

Tezu Namsai Wakro Mahadevpur Chowkham Hayuliang Hawai Chaglagam Manchal

1. Miao 2. Jairampur 3. Bordumsa

Namtok Diyun Manmao Khimyong

Wakka Pongchau Kanubari Niausa

2.4 PROJECT ACTIVITIES AND TIMELINE

Detailed Project Report for State wide Roll-Out of Project e-District

Timeline of Activities in Months(M) M M M M M M M M 10 11 12 13 14 15 16 17