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reimagining public services for the 21st century
reimagining public services for the 21st century

reimagining public services for the 21st century

© Institute without Boundaries 2013 ISBN# 978-0-9866273-7-8

No part of this work may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying and recording, or by any information storage system without written permission from the publisher except for a brief quotation (not exceeding 200 words) in a review or professional work.

Warranties The information in this document is for informational purposes only. While e orts have been made to ensure the accuracy and veracity of the information in this document, and, although the Institute without Boundaries at George Brown College relies on reputable sources and believes the information posted in this document is correct, the Institute without Boundaries at George Brown College does not warrant the quality, accuracy, or completeness of any information in this document. Such information is provided “as is” without warranty or condition of any kind, either express or implied (including but not limited to direct, indirect, incidental, consequential, special, or exemplary damages) arising out of the use of this document nor are liable for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon.

Institute without Boundaries School of Design, George Brown College 230 Richmond Street East, Toronto ON M5A 1P4 Canada

worldhouse.ca

PROJECT PARTNERS:

School of Design, George Brown College 230 Richmond Street East, Toronto ON M5A 1P4 Canada worldhouse.ca
School of Design, George Brown College 230 Richmond Street East, Toronto ON M5A 1P4 Canada worldhouse.ca
School of Design, George Brown College 230 Richmond Street East, Toronto ON M5A 1P4 Canada worldhouse.ca
Table of ConTenTs 6 Preface 134 Moving forward 20 Introducing ourDublin 136 Implementation 22

Table of ConTenTs

6 Preface

134

Moving forward

20

Introducing ourDublin

136

Implementation

22

The Dublin Project

138

Program Timeline

24

Research in Dublin

142

Exhibition and Marketing

26

Research Synthesis

30

Dublin’s Priorities

146

Conclusion

32

Inspiration for OurDublin

36

How OurDublin Works

148

People, Partners & Processes

38

OurDublin Platforms and Programs

150

Project Partners

 

152

Institute without Boundaries

40

ourDublin Platforms

 

154

Student Team

42

OurDublin Website

158

Faculty Team

44

OurDublin App

160

IwB Working Methods

46

OurDublin Bus

168

Acknowledgements

48

ourDublin Programs

174

sources

50

Sense It

78

See It

106 Make It

The Institute without Boundaries (IwB) presents OurDublin: a transformative program that reimagines public service delivery for cities now and in the future.

In 2012–13, the IwB partnered with Dublin City Council (DCC), Design Twentyfirst Century (D21C) and the Dublin Institute of Technology (DIT) to address one of the most important challenges facing Dublin: increasing demands on public services with fewer resources to provide them.

After

nine months of research and design development,

with

contributions from DCC, citizens of Dublin, and

design students from around the world, IwB is pleased to submit the OurDublin proposal.

OurDublin addresses four goals:

Enable DCC to do more with less by finding and using alternative and untapped resources.

Promote mutual understanding and build trust between

DCC and residents by facilitating meaningful online and

offline engagement.

Leverage mobile and digital technologies to inspire ideas and evidence-based solutions using valuable city data.

Increase public participation in city building by bringing together people, information and ideas.

The OurDublin project envisions three integrated programs implemen- ted across three low-cost service platforms that engage the public.

OurDublin prOgrams: sense It equips residents with a mobile app and sensor technology to crowd-source
OurDublin prOgrams:
sense It equips residents with a mobile app
and sensor technology to crowd-source and
share data about the city.
see It visualizes data online, making it acces-
sible to the public and DCC, and revealing
patterns and opportunities for action.
Make It facilitates community improvement
projects through collaboration on and offline.
OurDublin platfOrms: app Website bus
OurDublin platfOrms:
app
Website
bus

Together, the OurDublin programs activate civic engagement, improve efficiency and transparency in public service delivery, and increase col- laboration and social cohesion between residents and DCC. When city and citizens collaborate effectively and by choice, transformation is possible for all.

The Institute without Boundaries was founded in 2003 by the School of Design at George

Brown College in Toronto. It is a unique research centre, design studio, and academic program

focused on collaborative design practice with the objectives of social, ecological and economic

innovation. Every year, a small, interdisciplinary group of students works closely with faculty,

advisors and partners to tackle complex, real-world problems. From 2009–2013, IwB undertook

the four-year project, City Systems, which examined the city at macro and micro scales, and

sought to understand the complex systems that make up the urban environment and experi-

ence. The 2012-13 school year, the final chapter of the City Systems project, focused on Dublin,

Ireland and the future of public service delivery.

www.worldhouse.ca

The DublIn ProjeCT ParTners

In 2012–13, the Institute without Boundaries worked with a variety of organizations in Dublin, resulting in one of our most collaborative partnerships to date and one of the most well-integrated in our curricu- lum. The team at Design Twentyfirst Century saw the potential for this partnership and took the initiative to the City Manager and his team who embraced the project. The Studio, an innovative interdepartmental unit at Dublin City Council (DCC), was essential in its role as liaison, facilitator, advocate and source of insight and inspiration. The staff at Dublin City Council opened doors, provided information and a sounding board, and have remained involved and supportive. Over the course of the academic year, the IwB students worked with their colleagues at the Dublin Institute of Technology (DIT) to great success. They have all been exemplary partners, providing invaluable feedback and guidance throughout.

Though we began the year knowing that we would tackle public service design and delivery, the final focus on technology pushed the OurDublin proposal in a new and highly productive direction. Over the past four years of the City Systems Project, the IwB has developed expertise in system and service design, community engagement and co-creation, but we have applied this knowledge most often to the built environment. The IwB class of 2012–13, with the guidance of our multi-disciplinary faculty, succeeded in bringing technology and collaboration together to create new virtual and physical platforms that promise a different type of relationship between the city and its residents.

We are excited by OurDublin’s potential to make the development of public services more inclusive of citizens and more responsive to their needs. OurDublin can not only help DCC engage the public more productively, but also help the city do more with less.

luigi ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College

Dublin City Council has benefitted from the close working relationship with the Institute without Boundaries over the last year. Through the Dublin Project, City Council staff have been exposed to new ideas, processes and collaborative methods. We were always impressed by the energy and creative solutions generated and explored by this dynamic and talented group of students. Working with the IwB faculty and students, we have gained insights into our organisation and seen new opportunities for the City.

I and my colleagues in the Studio, valued the opportunity to see behind the curtains of the wonderful (if exhausting) production that the IwB puts on the road each year. Seeing Luigi, Michelle and all the faculty in operation was an educa- tion in itself. Dublin City Council is already working on its next collaborative project with the IwB. I would like to thank the Studio’s Jeremy Wales and Zaira Rivera Fernandez in particular for their tireless support to The Dublin Project over the last year.

Deirdre ní raghallaigh The Studio Dublin City Council

Design Twentyfirst Century was delighted to have the opportunity to initiate the relationship between Dublin City Council and the Institute without Boundaries which has culminated in The Dublin Project.

We were excited by this relationship as it seemed a logical progression to the pilot project “Designing Dublin City,” which Design Twentyfirst Century had initiated with the Council and which had been led by an alumni of the IwB, Vannesa Ahuactzin.

The energy, intelligence, enthusiasm and sense of delight of the IwB students who came to Dublin in September–October 2012 was infectious and their work ethic and commitment was remarkable as was

The Dublin Project is a stream of the MA in Design Practice, started in 2012 in the School of Art, Design and Practice in the Dublin Institute of Technology.

DIT worked closely with IwB in Toronto and with Dublin City Council and Design Twenty- first Century in Dublin to develop an ongoing masters programme looking at the City and how the public institutions, private bodies and educational partners can investigate, propose and make meaningful changes in a modern City.

James Joyce wrote “For myself, I always write about Dublin, because if I can get to the heart of Dublin I can get to the heart of

that of the faculty who accompanied them. The work they have presented to us to date in “OurDublin” is over and above our expectations of them. We believe it is very timely and achievable and can be of great value to Dublin City Council and to the citizens of Dublin.

We are delighted to be welcoming the IwB back to Dublin in July 2013 to present their recommendations to a wider audience and we hope that the decision will be taken by the Dublin City Council to implement the recommendations.

Jean byrne, Jim Dunne, barry macDevitt Design Twentyfirst Century

all the cities of the world. In the particular is contained the universal.”

In studying Dublin, the students from DIT and IwB worked closely together to develop ideas and solutions to local problems, solu- tions that can be adopted by other cities and developed in projects in other cities in future years. Long lasting relationships between students, practitioners and aca- demics were initiated and enjoyable collab- orations continue to evolve.

barry sheehan Head of Design, Assistant Head of School of Art, Design and Printing Dublin Institute of Technology

sheehan Head of Design, Assistant Head of School of Art, Design and Printing Dublin Institute of
relationships make a city. Families, friends, lovers, neighbours, colleagues —it is human nature to be
relationships make a city. Families, friends, lovers, neighbours, colleagues —it is human nature to be

relationships make a city. Families, friends, lovers, neighbours, colleagues —it is human nature to be connected. Nowhere is this more visible than in urban centres where millions of people cross paths, interact and rely on each other. Yet it’s easy to forget that the quality of life we enjoy and the places where we live are the result of a special kind of relationship, a daily collaborative effort between the city and its residents in the form of public service.

PrefaCe 13

Our morning commutes, the buildings where we work, the parks and pitches where we play, the libraries where our children study, the markets where we shop, and the neighbourhoods our families call home—all are sustained by publicly delivered services. Transpor- tation, water and waste are just a few of the many services forming a system that supports the health, happiness and prosperity of our communities.

the health, happiness and prosperity of our communities. But what happens when public services fall short?
the health, happiness and prosperity of our communities. But what happens when public services fall short?

But what happens when public services fall short? Like many cities, Dublin’s public services are under stress. The city is struggling to respond to an increasingly complex set of demands with fewer resources. The impact of the global financial crisis on Dubliners and their urban environment is placing new pressures on the existing system. Conventional models for designing and delivering services are no longer adequate.

existing system. Conventional models for designing and delivering services are no longer adequate. 14  PrefaCe  15
existing system. Conventional models for designing and delivering services are no longer adequate. 14  PrefaCe  15
As the interface between residents and city council, public services can make the difference between

As the interface between residents and city council, public services can make the difference between an active and optimistic citizenry and an apathetic and cynical one. When used effectively, service delivery plays a key role in building public trust and support for city decisions. By engaging with and responding to citizens, public services can be a powerful mechanism for organizing, advancing and achieving a desired quality of civic life.

There is an opportunity in Dublin to revitalize public service delivery and reshape the relationship between the public and the city. For Dublin to flourish in the current era of uncertainty, it must look inward and reimagine existing government practices, while at the same time reach outward and embrace one of its greatest resources: the creativity of its residents.

same time reach outward and embrace one of its greatest resources: the creativity of its residents.

What can Dubliners—residents and city staff alike—do to understand each other and their city better? How might they collaborate to achieve shared goals? Is there a meaningful way to involve the public in the design, delivery and evalu- ation of services? How can technology be leveraged to enhance participation and generate positive change? if we want our cities to thrive, we need to design new systems.

and generate positive change? if we want our cities to thrive, we need to design new
and generate positive change? if we want our cities to thrive, we need to design new
intrODucing OurDublin OurDublin is a transformational program by the Institute without Boundaries that reimagines public

intrODucing OurDublin

OurDublin is a transformational program by the Institute without Boundaries that reimagines public service delivery for cities now and in the future through the develop- ment of digital tools that engage citizens and city staff on mutually selected projects.

InTroDuCIng ourDublIn 21

Dublin, through the shared vision of its citizens and civic leaders, will be a beautiful,
Dublin, through the shared vision of its citizens and civic leaders, will be a beautiful,

Dublin, through the shared vision of its citizens and civic leaders, will be a beautiful, compact city, with a distinct character, a vibrant culture and a diverse, smart, green, innovation-based economy.

Dublin city

Development plan

2011–2017

economy. Dublin city Development plan 2011–2017 22  InTroDuCIng ourDublIn The DublIn ProjeCT In 2012/13,

22 InTroDuCIng ourDublIn

The DublIn ProjeCT

In 2012/13, the IwB partnered with Dublin City Council (DCC), Design Twentyfirst Century (D21C) and the Dublin Institute of Technology (DIT) to explore innovation in public service delivery.

Dublin is at a turning point. The city is

recovering from the global financial crisis that brought an end to the “Celtic Tiger,”

a period of rapid economic growth that

began in the mid-1990s and transformed

the city. As it seeks new ways to deal with the economic downturn, Dublin City Council

is seizing the opportunity to develop a new

vision for the city.

DCC provides over 500 services to a variety

of users – residents, businesses, organizations and other agencies – each with very different needs. Dublin, like other cities, is grappling

with heightened levels of fiscal restraint that

may jeopardize service quality and in turn, quality of civic life. DCC has operated on a traditional model of governance designed for a different economic and social context. Important changes are required to improve efficiency and reduce spending if Dublin is to continue to evolve into the open, flexible, creative city it desires to be.

City administration has already indicated its enthusiasm to embrace change and creativity.

A significant symbol of this progressive

mentality is the creation of the Studio at DCC. An interdepartmental unit, the Studio team is tasked with innovating to improve public service delivery in Dublin, a role with few precedents around the world. The Studio’s presence not only leads the city to the fore- front of public sector innovation, but also stimulates an environment that encourages unique ideas.

DCC, with leadership from the Studio, has

reached out to partners locally and globally to help reimagine the future of Dublin. The Institute without Boundaries is one of those partners. Over the 2012–13 academic year, we worked closely with the Studio and DCC, Design Twentyfirst Century (a not-for-profit organization), and the Dublin Institute of Technology to explore innovation in public service delivery. We also worked with the Institute of Art, Design & Technology and community groups in Dublin, as well as with schools around the world that participated

in our charrettes.

The DublIn ProjeCT 23

24 InTroDuCIng ourDublIn

researCh In DublIn

The IwB faculty and class of ten students travelled to Dublin and worked with city administration, citizens and community groups. Part discovery space and part testing ground, Dublin allowed us to explore, develop and prototype ideas.

Research revealed that the relationship between the public and city council—the feeling of connection, being listened to and understood— is limited, which impacts the quality and appreciation of services. Yet, there are opportunities to build trust between the city and its residents by increasing levels of engagement, as well as encouraging transparent evaluation, continuous improvement and responsive delivery of services. Innovations are required to meet the evolving needs of users while delivering necessary cost efficiencies.

researCh In DublIn 25

researCh synThesIs

Building on our research, we created strategies for new public service delivery initiatives that respond to the four most significant challenges we identified in Dublin.

Challenge

Constrained resources

After achieving massive economic and social gains during the Celtic Tiger boom in the 1990s, the Irish economy suffered a major downturn in 2008, the impacts of which can still be seen around Dublin. High levels of unem- ployment and vacancy mark the recovering economy, leaving Dublin City Council to grapple with decreased tax revenues. Further stress has been put on municipal resources from nationally and internationally mandated (IMF and EU) budget restrictions and a country-

mandated (IMF and EU) budget restrictions and a country- wide municipal government hiring freeze. Despite the

wide municipal government hiring freeze.

Despite the difficult economic climate and constrained resources, demands on services and resident expectations continue to rise. Maintaining public service quality, adapting to changing needs, and tackling economic, social and environmental challenges will necessitate reimagining and redesign- ing how Dublin City Council delivers public services.

OurDublin goal

Enable Dublin City Council to do more with less by finding and using alternative and untapped resources.

26 InTroDuCIng ourDublIn

Challenge

Mutual misunderstanding

The complexity of city services, structures and decisions can be difficult to understand and communicate. Our research revealed poor public awareness and comprehension of Dublin City Council’s purview, capabilities, challenges, successes and decision making processes.

Emblematic of this misunderstanding are complaints that public agencies are frequently unclear, lacking empathetic or human traits, and are not transparent or

?&!
?&!

responsive enough. Such perceptions can give rise to doubt, confusion and ultimately distrust.

Dublin City Council has taken actions to improve openness and transparency, but its relationship with residents remains tenuous. Rebuilding and enhancing this relationship is vital to upholding citizen confidence and collaborating on future city-building efforts.

OurDublin goal

Promote mutual understanding and build trust by facilitating meaningful online and offline engagement.

researCh synThesIs 27

Challenge

Limited collection and application of city data in decision making

? ? ?
?
? ?

Cities are collecting more and more information. For instance, Dublin City Council’s open data initiative, Dublinked, is a great start in gathering and sharing information on topics like traffic flows and speeds.

At the same time, cities are overwhelmed by the abundance of data. They are chall- enged by how best to analyze, understand and use the information in ways that im- prove the efficiency and effectiveness of services.

Using data and information to make more impactful decisions requires user-friendly formats, visualized in a variety of ways, increasingly updated in real-time with built-in flexibility to adapt to the needs, uses and questions of DCC staff and residents. Intelligent decision making means being able to draw and rely on supporting evidence to interpret pat- terns and see connections, set priorities, develop targeted responses, and design more appropriate solutions.

OurDublin goal

Leverage mobile and digital technologies to inspire ideas and evidence-based solutions using valuable city data.

28 InTroDuCIng ourDublIn

Challenge

Poor public participation

No one has a better understanding of resident needs, difficulties, activities and goals than the people who live in and use the city every day. Not only can residents generate insights and solutions, but they also possess skills, passions and experience. Further, it is evident that they share many of the same aspirations for the city as Dublin City Council. Resident knowledge and energy are untapped, two immense resources that could be harnessed for the benefit of Dublin.

Presently, there are few opportunities to connect with city administration in

are few opportunities to connect with city administration in a meaningful way and the channels that

a meaningful way and the channels that do exist can be easily overwhelmed with complaints. Residents harbour feelings of doubt, unsure that their actions contribute to decision making, while DCC fears that engaging with and responding to resident requests is too costly and resource-intensive. Dublin City Council and residents will be able to achieve better results if they can find a more effective way to partner as collaborators, knowledge generators, creators and producers.

OurDublin goal

Increase public participation in city building by bringing together people, information and ideas.

researCh synThesIs 29

30 InTroDuCIng ourDublIn

DublIn’s PrIorITIes

DCC recently released the Dublin City Development Plan for 2011-2017 1 , a strategic document outlining the municipality’s plan for improving Dublin’s quality of life through sustainable planning and development.

As the IwB explored ideas for Dublin, we

were cognizant not only of what Dublin

is now, but what the city and its residents aspire to be. An understanding of their vision for the future guided our focus and framed our values throughout the project.

DCC

conducted extensive public consultation

with

citizens which revealed a desire for a

“quality, clean, green and accessible city, supporting a creative, smart economy and good, thriving, whole-life neighbourhoods.” In accordance with that vision, the munici- pality identified initiatives across six themes:

Economic Developing Dublin City as the heart of the Dublin region and the engine of the Irish economy, with a network of thriving spatial and sectoral clusters and a focus for crea- tive talent and assets.

Social

Developing Dublin City as a compact city

with a network of sustainable neighbour-

hoods which have a range of facilities, tenure and house types, promoting social inclusion of all ethnic communities.

Cultural Making provision for cultural facilities and increasing protection and awareness of built and cultural heritage throughout the city.

Urban Form & Spatial Creating a connected and legible city based on active streets and quality public spaces with a distinctive sense of place.

Movement Building an integrated transportation network with a greater opportunity for choice. Bringing planning and zoning objectives together to increase the opportunities to live and work close to transport hubs and corridors.

Environmental Providing for an overall framework to drive a vision of “Sustainable Dublin” over the next 25 to 30 years, making sure that buildings can adapt to changing needs and encou- raging better waste management strategies.

1. Dublin City Council, Dublin City Development Plan 2011-2017, Dublin, Ireland: Dublin City Council, 2013, http://www.dublincity.ie/Planning/DublinCityDevelopmentPlan/Pages/CityDevelopmentPlan.aspx (accessed May 2013).

DublIn’s PrIorITIes 31

32 InTroDuCIng ourDublIn

InsPIraTIon for OurDublin

Crowdsourcing, DIY urbanism, digital democracy, social design, hacking the city, making, sharing, mapping, local knowledge, participatory budgeting, cooperatives, peer-to-peer, pop-up, bottom-up, open source, open data, open government, the city 2.0!

People in cities around the world are reconnecting to community and urban life in myriad ways. Advances in commu- nications and networking technology have transformed the city, infusing the information age with new civic purpose. Citizens from all walks of life are coming together online and off to exchange and develop ideas and take actions, big and small, to improve and enrich the places they live, work and play. Programmers are building apps to clarify urban navigation, neighbours are sharing tools, carpenters are crafting street furniture, cyclists are advocating for city infrastructure changes and graphic designers are lending their skills to placemaking, all in the name of enhancing the shared urban experience.

Innovative technologies, spaces, tools and processes are allowing greater numbers of people to actively connect, understand, collaborate and engage with the city. Public officials are joining these efforts by rethinking how they communicate and work with citizens.

Urban planning games, digital town hall meetings, hack the city competitions and social media engagement are just a few of the ways cities are encouraging citizen participation. Moreover, city governments are increasingly employing digital techno- logy—in the form of sensors, real-time data visualizations and interactive engagement platforms—to improve their understanding and pinpoint ways to improve services while conserving resources.

These emerging new strategies for city- building suggest a vast array of possibilities to address the challenges faced by Dublin. They offer opportunities to build stronger relationships between all members of soci- ety, harness existing and future technology for the public good, redefine the limits of government capital and better include residents in shaping their city. By finding inspiration throughout the world, yet remain- ing true to the spirit and context of Dublin, the IwB generated solutions that will help Dublin to thrive.

InsPIraTIon for ourDublIn 33

InsPIraTIon for OurDublin

InsPIraTIon for OurDublin 34  InTroDuCIng ourDublIn City Hall to Go—Boston, USA Inspired by the mobility of
InsPIraTIon for OurDublin 34  InTroDuCIng ourDublIn City Hall to Go—Boston, USA Inspired by the mobility of

34 InTroDuCIng ourDublIn

City Hall to Go—Boston, USA Inspired by the mobility of food trucks, City Hall to Go visits neighbourhoods across Boston Inspired by the mobility of food trucks, City Hall to Go visits neighbourhoods across Boston to provide city services directly to residents.

Hack the City—Dublin, IE An exhibition and events program that finds solutions to common city challenges by adopting the An exhibition and events program that finds solutions to common city challenges by adopting the hacker mentality of disassembly and reassembly for the public good.

mentality of disassembly and reassembly for the public good. Community PlanIt—Detroit, USA Community PlanIt is an

Community PlanIt—Detroit, USA Community PlanIt is an online game that makes real urban planning deci- sions fun and Community PlanIt is an online game that makes real urban planning deci- sions fun and engaging, encouraging a broader swath of the public to get involved in their city.

SF Park—San Francisco, USA SF Park uses parking sensors to let drivers know where spots are available in the SF Park uses parking sensors to let drivers know where spots are available in the downtown core, reducing congestion and pollution from circling cars.

are available in the downtown core, reducing congestion and pollution from circling cars. InsPIraTIon for ourDublIn 35

InsPIraTIon for ourDublIn 35

36  InTroDuCIng ourDublIn OurDublin Concept Diagram hoW ourDublIn Works Inspired by global initiatives that empower

36 InTroDuCIng ourDublIn

OurDublin Concept Diagram

hoW ourDublIn Works

Inspired by global initiatives that empower citizens to become more engaged in civic life, we designed OurDublin to address the needs of residents and governments, together.

OurDublin is an integrated system of three participatory programs that leverage the power of technology to encourage, faci- litate and increase citizen-centred dialogue, organization and action around a wide variety of city issues. Developing the design at three scales—individual, neighbourhood and city—provides a framework to engage residents’ needs more holistically, and creates opportunities for people to come together to define and solve problems in their communities.

The three programs of OurDublinSense It, See It, Make It—work together by collecting and sharing valuable data about the city, visualizing that data to reveal patterns and opportunities for change, and using the insights gathered to mobilize communities to improve the city.

The online and mobile platforms provide the ease of use citizens have come to expect. The digital is grounded in the physical through the OurDublin Bus, which reaches out to communities across Dublin for both brand awareness and direct engagement, connecting with people face to face.

Together, the OurDublin programs support and activate civic engagement, increase efficiency in public service delivery for the city, and facilitate collaboration and social cohesion between residents.

hoW ourDublIn Works 37

38  InTroDuCIng ourDublIn OurDublin Platforms and Programs Diagram ourDublIn PlaTforMs anD PrograMs OurDublin operates

38 InTroDuCIng ourDublIn

OurDublin Platforms and Programs Diagram

ourDublIn PlaTforMs anD PrograMs

OurDublin operates as a suite of connected programs. Valuable local data is collected. Complex concepts are visualized. Solutions are prototyped in context.

The three OurDublin programs are open and voluntary: anyone can get involved in

any program at any time. While participants

may come and go, there is a continual flow

of information throughout the city that is captured and transformed into actionable, city-building ideas.

Sense It uses Data Missions—cooperative, city-wide “information scavenger hunts” defined by DCC and aided by sensors—to collect targeted data about city environments.

See It visualizes that and other data on the online Dashboard—a customizable,

DCC managed website that collects and

visualizes the data—to reveal valuable insights.

Make It then uses Project Maker—an on-line kickstarter that brings together resources— to help citizens translate those insights into projects that address the specific needs of that environment.

As the process repeats, data collected from the original city environment will change, reflecting the positive impact of the Make It projects and generating new needs and opportunities for community improvement.

The flow of data, information, and knowledge cycles continuously, transitioning from one program and feeding into the next. However, in practical application, the system can be accessed at any point, without reference to the preceding or following programs. Make It projects may begin without information from the online Dashboard—a great community building idea can be sourced from anywhere. Sense It feeds valuable local information into the online Dashboard but the data can also be sourced elsewhere. The system is flexible and has the capacity to grow and evolve over time.

What remains constant is the city building potential of the OurDublin system.

ourDublIn PlaTforMs anD PrograMs 39

40 InTroDuCIng ourDublIn

40  InTroDuCIng ourDublIn OurDublin platfOrms The OurDublin system engages the public across three platforms: WebsITe
40  InTroDuCIng ourDublIn OurDublin platfOrms The OurDublin system engages the public across three platforms: WebsITe
40  InTroDuCIng ourDublIn OurDublin platfOrms The OurDublin system engages the public across three platforms: WebsITe
40  InTroDuCIng ourDublIn OurDublin platfOrms The OurDublin system engages the public across three platforms: WebsITe

OurDublin platfOrms

The OurDublin system engages the public across three platforms:

WebsITe

platfOrms The OurDublin system engages the public across three platforms: WebsITe aPP bus ourDublIn PlaTforMs 41

aPP

platfOrms The OurDublin system engages the public across three platforms: WebsITe aPP bus ourDublIn PlaTforMs 41

bus

ourDublIn PlaTforMs 41

this is . OurDublin bus live camera i’m running right now! OurDublin ranger road merrion
this is
. OurDublin bus live camera
i’m running
right now!
OurDublin
ranger road
merrion row
smithfield
blackhorse avenue
aungier street
bus schedule
smithfield blackhorse avenue aungier street bus schedule right now! OurDublin ranger road merrion row smithfield
right now! OurDublin ranger road merrion row smithfield blackhorse avenue aungier street bus schedule Download
right now!
OurDublin
ranger road
merrion row
smithfield
blackhorse avenue
aungier street
bus schedule
Download our app and go
on a data missions, earning
points and prizes. Challenge
your friends and family!
Explore the Dashboard, and
get inspired by looking at
Dublin in a whole new way.
Explore the project gallery,
or start your own project!
You will find all the resources
you need to make it happen.
more info
more info
more info
you need to make it happen. more info more info more info 42  ourDublIn PlaTforMs ourDublIn

42 ourDublIn PlaTforMs

ourDublIn PlaTforMs

The OurDublin Website

The OurDublin website is the central hub, providing support for the three programs: Sense It, See It and Make It. It is also the primary interface for users, and the first point of digital interaction with the OurDublin program. The website is where OurDublin staff and residents control their OurDublin experience.

The website allows users to:

Search and become agents for Data Missions in Sense It

Browse tiles and build personalized Dashboards that channel information from See It

Find, propose and start Make It projects

The website allows OurDublin staff to:

Create Data Missions in Sense It

Create initial visualizations for the data in See it—once these are developed, they require little maintenance as data is automatic- ally aggregated and fed into tiles

Ensure accountability but also preserve anonymity of users

Monitor the project profiles that are submitted to Make It

Registration is not required to:

Browse tiles, projects, or missions

Registration is required to:

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ourDublIn WebsITe 43

44  ourDublIn PlaTforMs Log in Password Don’t have an account? Sign up at the :

44 ourDublIn PlaTforMs

Log in Password Don’t have an account? Sign up at the : OurDublin Website Portal
Log in
Password
Don’t have an account? Sign up at the :
OurDublin Website Portal
Q W E
Q
W
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R T
T
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Y U
U
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O O P P
A A S S D D
F F G G H H
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ourDublIn PlaTforMs

The OurDublin App

The OurDublin app is a mobile support tool for the website that provides users with location-based engagement opportunities and convenient on-the-go access to their OurDublin account.

The app is most important to Sense It, as it controls data collec- tion by phone sensors. Every time a user signs up for a Data Mission, a tile is added to the Sense It tab on their dashboard. The data collected feeds directly to tiles in See It. The OurDublin app equips citizens with simple tools to better evaluate, relate and engage with the city in their daily lives.

Five icons represent the five aspects of a user’s OurDublin account:

Notifications

Activity

My Data

My Profile

My Points

The app allows users to:

Create an account

Explore Sense It Data Missions they’ve signed up for

Consult information tiles from their

See It Dashboard

Review Make It projects they joined

Submit city-building ideas to the Make It Ideas Gallery

ourDublIn aPP 45

46 ourDublIn PlaTforMs

ourDublIn PlaTforMs

The OurDublin Bus

The OurDublin bus is the primary outreach platform of the OurDublin program. It raises awareness and provides on-the-ground support for Sense It, See It, and most importantly, for Make It. The bus is a mobile city council: it travels Dublin’s neighbourhoods to get in touch with communities, bringing the government directly to the people.

The bus:

Is operated by the friendly OurDublin team

Makes appearances at events, block parties and street festivals

Provides services related to each OurDublin program

The bus allows residents to:

Engage city staff and officials with their questions, concerns and feedback

View DCC as more personable and approachable

The bus allows OurDublin staff to:

Encourage citizens to start their own projects

Distribute project materials

Provide targeted, on-site support to residents working on projects

Monitor and raise the profile of active projects, take photos and collect success stories

Facilitate public consultation and collect ideas and feedback from community members

ourDublIn bus 47

48 ourDublIn PrograMs

48  ourDublIn PrograMs OurDublin prOgrams OurDublin is made up of three interconnected programs: sense it see
48  ourDublIn PrograMs OurDublin prOgrams OurDublin is made up of three interconnected programs: sense it see
48  ourDublIn PrograMs OurDublin prOgrams OurDublin is made up of three interconnected programs: sense it see

OurDublin prOgrams

OurDublin is made up of three interconnected programs:

sense it

OurDublin prOgrams OurDublin is made up of three interconnected programs: sense it see it make it

see it

OurDublin prOgrams OurDublin is made up of three interconnected programs: sense it see it make it

make it

ourDublIn PrograM 49

50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and
50  ourDublIn PrograMs OurDublin: sense it Sense It equips residents with a mobile app and

50 ourDublIn PrograMs

OurDublin: sense it

Sense It equips residents with a mobile app and sensor tech- nology to collect and share data on the urban environment and daily activity in the city. Sense It feeds that information to the city where staff can make more informed decisions based on the specific, current needs demon- strated by the data.

ourDublIn: sense it 51

The city contains a lot of valuable information. Citizens, agencies, transport companies, and energy companies
The city contains a lot of valuable information. Citizens, agencies, transport companies, and energy companies

The city contains a lot of valuable information. Citizens, agencies, transport companies, and energy companies which do not share their knowledge, but keep it to themselves—that truly is a barrier for a Smart City.

it to themselves—that truly is a barrier for a Smart City. søren smidt-Jensen, The Danish Architecture

søren smidt-Jensen, The Danish Architecture Centre

sensIng a CITy

A collaborative effort between DCC and residents, Sense It is a data collection program that documents the urban environment and how people use it.

City staff define priorities for collecting data,using sensor technology already built into their smartphones. Sense It enables the collection of passive data, documenting environmental conditions of the city such as air pollutants. It also enables residents to actively record urban phenomena of their choice, such as dangerous footpaths. The OurDublin app acts as the primary platform for Sense It, transmitting the data directly to DCC to be compiled and analyzed.

How it works Data Missions are cooperative city-wide scavenger hunts for valuable urban data. Through the use of smartphone sensors, residents are invited to participate in fun, game-like challenges to collect data from their surrounding city environment and daily activities.

Sense It crowdsources data. Residents choose to participate, choose to coll- ect data, and choose which data to share with DCC—encouraged through the process by rewarding experiences called Data Missions.

Residents can participate in two types of Data Missions: passive missions—simply switching the sensor on and off to begin and end; and active missions—thoughtfully using the sensor to record particular experi- ences and environments. Although users are required to create an account in order to verify the accuracy of the data, anonymity is preserved. The use of smartphones guaran- tees widespread access to the program, familiarity with the technology, and capab- ility for mobile data collection.

How it helps Sense It Data Missions provide city managers and public sector staff with access to tar- geted data sets that are often difficult and expensive to obtain. By empowering resi- dents as information gatherers, Data Missions are breaking new ground in urban analysis. In the OurDublin system, data collected from Sense It can be distilled and visualized as information on the See It online Dash- board, providing evidence for informed com- munity projects in Make It.

sense IT servICe MaP Parameters and constraints vIsualIzaTIon Through see IT DashboarD Citizen request Goals
sense IT servICe MaP
Parameters and constraints
vIsualIzaTIon
Through see IT
DashboarD
Citizen request
Goals and targets
DCC department request
Sensors required
OurDublin staff insight
Benefits and reasoning
Creation of visualization
Thank you message and
description of use for data
Partner organization
Instructions
Distribution to DCC staff
request
Reward distributed
IDenTIfICaTIon
CreaTIon of
aggregaTIon
folloWuP WITh
of DaTa neeD
DaTa MIssIon
of DaTa
ParTICIPanTs
Dcc
DCC provides activity
information for resident
Residents send
data to DCC
DCC distributes
information to
resident
ParTICIPaTIon
In PassIve
DaTa MIssIon
revIeW of
orIenTaTIon
learnIng anD
Activation
anD eDuCaTIon
exPloraTIon
CoMPleTeD
DIsCovery
of sensors
MIssIon
resiDent
Website link
Registration for Sense It
OurDublin Bus at events
on OurDublin website
Exploration of current
missions and decision
to participate
ParTICIPaTIon
In aCTIve DaTa
MIssIon
Receipt of incentives
through rewards
Press releases
Downloading of OurDublin
app to smartphone
OurDublin videos
Exploration of comple-
ted missions and results
Confirmation that data
has been submitted
Posters and advertisements
Activation of sensors,
photography, response
logging at appropriate times
Exploration of data others
have contributed
Submission of data to DCC
legenD
User Experience
Sharing of Information
ParTnerIng WITh The
PublIC To ColleCT
valuable DaTa froM
arounD The CITy
Access of Information

54 ourDublIn PrograMs

sense it servICe MaP 55

sTraTegIes

A Collaborative Data Initiative

Engagement On The Go Sense It facilitates engagement on and offline by digitally capturing the urban environment on the go.

Through their immediacy, accessibility, and pervasiveness, smartphones will undoubtedly become more important as connection points between cities and their residents. With sixty percent of Dubliners owning a smartphone 2 and a free Wi-Fi network being rolled out across the city, Dublin City Council

can use the opportunity to connect with residents on their mobile devices, reaching them in the streets, in cafes, on commutes to work or at school.

Sense It takes advantage of the growing familiarity with smartphones and apps to engage new audiences. Furthermore, in comparison to the stationary sensors currently used in cities, smartphones allow the use of mobile sensors which can collect more diverse forms of data.

Crowdsourcing Data Sense It taps into alternative resources by mobilizing civic volunteers to crowd- source city data.

Crowdsourcing is a collaborative problem solving model that enlists members of the public to donate their time, skills, opinions and ideas in response to a defined chal- lenge. Many small contributions lead to a greater collective result with shared benefits.

With Sense It, DCC defines tasks by launching specific Data Missions that aim to generate insights into particular

city issues, activities, behaviours or patterns. Residents of all ages, back- grounds and skill levels take part by joining Missions and completing the specified tasks, generating more infor- mation, more quickly than DCC would be able to collect on its own.

With access to targeted and actionable urban data, DCC and the public can better understand key patterns and trends and work together to make smarter decisions about the city.

2. Dublin City Council. Making Dublin Digital. Dublin, Ireland: Dublin City Council, 2012. http://www.dublincity.ie/Press/dccPressPacks/YDYV/Documents/YDYV%203%20Making%20Dublin%20Digital.pdf (accessed April 2013).

(accessed April 2013). Data Volunteering Sense It uses mobile technology in a new

Data Volunteering Sense It uses mobile technology in a new

data

collecting relationships. Citizens elect

way by creating an opt-in data collection and sharing philosophy. People are increas-

to participate in the program and decide which information to share. That data is

ingly concerned with how their data is being

made anonymous to preserve confidentiality.

collected and used. Public discussions about

DCC

ensures that the data is not released to

privacy and control over personal information

third

parties, and engages the public in a

will continue as individuals and technology become more connected, and more informa- tion is stored and used with or without our knowledge.

discussion about the benefits of city data and how it can be used to improve the quality of life for all in Dublin.

Sense It’s opt-in Data Mission scheme is a unique proposal that rethinks existing

PreCeDenTs anD ProToTyPes

global precedent: Street Bump

PreCeDenTs anD ProToTyPes global precedent: Street Bump Street Bump is a mobile app that collects data
PreCeDenTs anD ProToTyPes global precedent: Street Bump Street Bump is a mobile app that collects data

Street Bump is a mobile app that collects data on road conditions while driving. The government is able to analyze bump data against GPS locations in order to see where repairs are needed.

Goals Generate real-time information for government to fix problems and plan longer-term investments.

Give residents the opportunity to impact city priorities.

Design Components Game-based points system incentivizes use

Easy-to-use system requires little work

Geo-tagging photographs is an additional option

Business Outcomes Utilizes technology that citizens already own, therefore saving the city money on road surveys (887 problems identified based on 267 trips)

More accurate, live data about road conditions leads to greater efficiency in addressing road maintenance problems, saving time and money

iWb prototype: Switch

problems, saving time and money iWb prototype: Switch Switch is a social network based on energy

Switch is a social network based on energy consumption, empowering customers to make better choices. The system incentivizes users to pay attention to and reduce energy usage, instead of automatically paying bills.

Goal Change the dialogue around energy consumption from negative to positive messaging, encouraging reductions instead of criticizing waste.

Design Components Personal dashboard includes live data, goal-setting, and achievement levels

Profile records personal data statistics

Offers game-based challenges and rewards to excite residents to join

Business Outcomes Produces fewer greenhouse gas emissions without switching energy sources while using limited government resources

Data is collected on how citizens consume energy

PreCeDenTs anD ProToTyPes

additional global precedents:

PreCeDenTs anD ProToTyPes additional global precedents: fix Your street A local incident reporting tool in multiple
PreCeDenTs anD ProToTyPes additional global precedents: fix Your street A local incident reporting tool in multiple

fix Your street

A local incident reporting tool in multiple cities within Ireland. Citizens can use theanD ProToTyPes additional global precedents: fix Your street website or app to alert their local council

website or app to alert their local council to non-emergency issues such as graffiti, street lighting, drainage or illegal dumping. Issues are addressed by the appropriate authority

in two working days.

nike fuelbandaddressed by the appropriate authority in two working days. A bracelet that measures the daily activity

A

bracelet that measures the daily activity

of

users, including steps taken and calories

burned. Data is transmitted to the user’s cellphone, where progress is displayed, goals can be set, and results shared with friends.

sense IT In aCTIon

sense IT In aCTIon 62  ourDublIn PrograMs sense it In aCTIon 63

sense IT user sCenarIo

sense IT user sCenarIo This is . OurDublin Bus Live Camera I’m running right now! OurDublin
This is . OurDublin Bus Live Camera I’m running right now! OurDublin Ranger Road Merrion
This is
. OurDublin Bus Live Camera
I’m running
right now!
OurDublin
Ranger Road
Merrion Row
Smithfield
Blackhorse Avenue
Aungier Street
Bus Schedule
Download our app and go
on a data missions, earning
points and prizes Challenge
Explore the Dashboard, and
get inspired by looking at
Dublin in a whole new way
Explore the project gallery,
or start your own project!
You will find all the resources

monday morning Meet Aoife. She works at the DCC Studio, and takes the Luas to work. Meet Aoife. She works at the DCC Studio, and takes the Luas to work.

monday morning Meet Liam. He is an urban data geek who loves talking and tweeting about the Meet Liam. He is an urban data geek who loves talking and tweeting about the city.

OurDublin Liam T. Bus Schedule My Missions Mission Gallery MISSION : LOCATE THE WASTE JOIN
OurDublin
Liam T.
Bus Schedule
My Missions
Mission Gallery
MISSION : LOCATE THE WASTE
JOIN OUR MISSION TO LOCATE ILLEGAL DUMPING IN THE CITY SO WE CAN MAKE DUBLIN A CLEANER, MORE
PLEASANT PLACE TO LIVE!
SHARE
+1
WHEN: 11:00, Saturday, May 20th 2013
TAGS
DETAILS :
waste
garbage
Use the Sense It app to take photos of illegally dumped garbage
and upload them to OurDublin. Our crews can see where the
garbage is and come and clean it up.
dumping
community
clean
REWARD :
MISSION ADDED
5 photos = 500 points
You are an agent on this mission
TOP SCORES :
NEWS :
SEE IT ON YOUR DASHBOARD :
May 24th, 2013
Illegally dumped
2700
POINTS!
garbage, on map
We’ve already got a
huge number of partici-
pants on this mission
2000
POINTS!
and
we are working on
a
new route for city
cleaning as we speak!
1600
POINTS!
Thank you to everyone
competing to clean up
the
streets of Dublin!
TILE
1500
ADDED
POINTS!
About
Information
Contact Us
3 monday morning At work, Aoife has been looking to improve the efficiency of street
3
monday morning
At work, Aoife has been
looking to improve the
efficiency of street main-
tenance in consultation

with the Waste Manage- ment department.

She creates a Locate the Waste Data Mission that allows citizens to report illegally-dumped garbage.

sense IT user sCenarIo

http://ourdublin.ie OurDublin Liam T. Bus Schedule My Missions MISSION GALLERY Search results : 6 NARROW
http://ourdublin.ie
OurDublin
Liam T.
Bus Schedule
My Missions
MISSION GALLERY
Search results : 6
NARROW SEARCH :
recently added
most popular
Apply filters to
L
most points available
500
200
800
points
points
points
Waste
LOCATE THE WASTE
HOW MUCH WASTE
DOES YOUR HOUSE-
HOLD CREATE?
NOISE POLLUTION IN
THE LATE EVENINGS
narrow search, or
search by
keyword
Source department
APR 30
634
MAR 6
2 167
MAY 5
299
Pollution
LAUNCH
AGENTS
LAUNCH
AGENTS
LAUNCH
AGENTS
See how many
citizens are agents
on each mission,
1200
100
950
points
points
points
HOW DO EXHAUST
FUMES AFFECT
CYCLISTS?
WHAT PARTS OF
DUBLIN HAVE THE
WORST AIR QUALITY?
MONITOR TRAFFIC
AND CO2 EMISSIONS
NEAR PARKS
and how many
points you can earn
MAY 1
1 456
JUL 12
973
MAY 6
1 032
LAUNCH
AGENTS
LAUNCH
AGENTS
LAUNCH
AGENTS
About
Information
Contact Us
http://ourdublin.ie OurDublin Liam T. Bus Schedule My Missions Mission Gallery MISSION : LOCATE THE WASTE
http://ourdublin.ie
OurDublin
Liam T.
Bus Schedule
My Missions
Mission Gallery
MISSION : LOCATE THE WASTE
JOIN OUR MISSION TO LOCATE ILLEGAL DUMPING IN THE CITY SO WE CAN MAKE DUBLIN A CLEANER, MORE
PLEASANT PLACE TO LIVE!
SHARE
+1
WHEN: 11:00, Saturday, May 20th 2013
TAGS
DETAILS :
waste
garbage
Use the Sense It app to take photos of illegally dumped garbage
and upload them to OurDublin. Our crews can see where the
garbage is and come and clean it up.
dumping
community
clean
REWARD :
MISSION ADDED
Add the mission
and become an
agent
5 photos = 500 points
You are an agent on this mission
TOP SCORES :
NEWS :
SEE IT ON YOUR DASHBOARD :
May 24th, 2013
Illegally dumped
2700
POINTS!
garbage, on map
We’ve already got a
huge number of partici-
pants on this mission
2000
POINTS!
and we are working on
a new route for city
cleaning as we speak!
See top scores,
get updates,
and view this
mission’s tile on
your dashboard
1600
POINTS!
Thank you to everyone
competing to clean up
the streets of Dublin!
TILE
1500
ADDED
POINTS!
About
Information
Contact Us

monday morningTILE 1500 ADDED POINTS! About Information Contact Us Meanwhile, Liam browses the OurDublin website at home.

Meanwhile, Liam browses

the OurDublin website at

home. He likes what he

sees and Quick Registers

an account, choosing to

fill out his profile later. He

goes to Sense It to browse

for Data Missions in the

Mission Gallery.

monday morningIt to browse for Data Missions in the Mission Gallery. He notices the Locate the Waste

He notices the Locate the

Waste Mission, where he can

earn points for submitting

photos of illegally-dumped

garbage. He hates seeing

trash around the city, so he

becomes a Mission Agent.

OurDublin Bus Schedule OurDublin Website Portal
OurDublin Bus Schedule
OurDublin Website Portal
6 tuesday afternoon Liam downloads the
6
tuesday afternoon
Liam downloads the

OurDublin app while

he walks to work.

sense IT user sCenarIo

Log in Log in Username Liam T. Password Password Don’t have an account? Sign up
Log in
Log in
Username
Liam T.
Password
Password
Don’t have an account? Sign up at the :
Don’t have an account? Sign up at the :
OurDublin Website Portal
Q Q W W E E
R T
R T
Y U
Y U
I I
O
O
A A S S D D
F F G G H H
J
J
Z Z X
X
/ /
.com .com
Go
Locate the Waste ON Noise in the city OFF Broken streetlights OFF Your commute ON
Locate the Waste
ON
Noise in the city
OFF
Broken streetlights
OFF
Your commute
ON
Locate the Waste Take photos of illegally- dumped garbage and upload them to OurDublin. Our
Locate the Waste
Take photos of illegally-
dumped garbage and
upload them to OurDublin.
Our crews can see where
the garbage is and come
and clean it up.
Reward : 5 photos = 500
points
START MISSION
7 tuesday afternoon He logs in with his new
7
tuesday afternoon
He logs in with his new

username and password,

and accesses a list of

missions he added the

day before. He turns some

of them on so his sensors

can start collecting data.

He opens the Locate

the Waste Mission.

Locate the Waste Tap the map where you see dumped garbage.
Locate the Waste
Tap the map where you
see dumped garbage.
Locate the Waste Take photo Upload from gallery
Locate the Waste
Take photo
Upload from gallery
Locate the Waste Share
Locate the Waste
Share
8
8

tuesday afternoon

Along his walk, he submits

five photos of dumped

garbage to the Locate the

Waste Mission, earning

500 points. He can redeem

his points for prizes in his

OurDublin My Points page.

Locate the Waste Congratulations! You have earned 500 points. You can redeem for prizes in
Locate the Waste
Congratulations!
You have earned
500 points.
You can redeem
for prizes in ‘My
Points”.
OK

sense IT user sCenarIo

http://ourdublin.ie OurDublin Liam T. Bus Schedule M ana g e Tiles Manage Tiles Manage Tabs
http://ourdublin.ie
OurDublin
Liam T.
Bus Schedule
M ana g e Tiles
Manage Tiles
Manage Tabs s
Manage Ta b
Tile Gallery
Tile G alle r y
MY DASHBOARD
MY DASHBOARD
Lighting
Lighting
Maps
Maps
Sense
Project 1
Waste
Broken street lamps,
on map
Street lamp repairs
irs
Number
Number of lighting
on Broken Broken map street street lamps, lamps, on map
complaints
complai
Bike the
Bike thefts, by area
Vehicle accidents, on
map
Street l
Street lighting complaints, month of March
About
Information
Contact Us
9
9

tuesday afternoon

Aoife checks the tile for the

Locate the Waste Mission

she created. She sees that

several data points have

been submitted over the

last two days. The Waste

Management team will be

able to use this data to more

efficiently clean the streets

of Dublin.

The Locate the Waste

Mission has been a success!

O U R D W U E B X LIN L F O A R
O
U
R
D
W
U
E
B
X
LIN
L
F
O
A
R
U
D
NC
H
10
10

tuesday afternoon

After work, Liam is walking

home when he notices an

exciting event near his street.

It is a launch event for the

OurDublin program in his

community!

sense IT vIDeo

sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
sense IT vIDeo Screen shots of the Sense It video. The OurDublin website features a short
Screen shots of the Sense It video.

Screen shots of the Sense It video.

The OurDublin website features a short promotional video about Sense It.

The following script explains the main features and benefits for the public.

“Everything in Dublin – your community, your school, your work – is full of data; data that could help the government deliver better services, that could help your neighbour get to work on time, that could help stop illegal dumping in your park.

So what’s the problem? Why haven’t we gathered all this data yet?

Well, with new technology now we can. But we need YOUR help!

The OurDublin sensor app allows you to collect data from anywhere in the city, using the features already built into your smartphone. You have control, choosing when to participate. Data sent from your phone is then directly compiled with those of other users, revealing trends for all over Dublin.

Let’s take a look at this feature in more detail…After creating an account, you can sign in and take a look at all current and past Data Missions. These are fun challenges that encourage you to explore your city on topics that range from cycling routes to waste collection to safety. We’ll let you know what to do, and what the data will be used for.

For some Missions you won’t have to do anything, just let the app record the data. For others, you may choose to take photos and geo tag locations. Challenge your friends, see how many Missions you can complete and how many points you can receive. See who senses the most data for Dublin!

OurDublin: sensing the city around us”

senses the most data for Dublin! OurDublin: sensing the city around us” 72  ourDublIn PrograMs sense
bracket Sensor tile Filler tile Tiles come in 3 sizes that attach to a grid

bracket

Sensor tile

Filler tile

Tiles come in 3 sizes that attach to a grid

Expandable flexible

Sends information via bluetooth and wi-fi

Brushed aluminum and injection molded plastic

and wi-fi Brushed aluminum and injection molded plastic fuTure DeveloPMenT Following the successful implementation

fuTure DeveloPMenT

Following the successful implementation of the app-based program, external sensor units could be added to users’ smartphones to expand on the range of data that can be collected.

The external sensor unit is envisioned as a flexible grid to be wrapped around any size of phone, with spaces to attach individual sensor capsules. Sensors would be linked with a wireless internet trans- ceiver to send data directly to Dublin City Council through Wi-Fi or Bluetooth. Registration for Data Missions would be similar to the process outlined above. However, once a Mission is selected, the individual sensor capsules would be phy- sically delivered to users, either through mail or at an OurDublin Bus event. The user would clip the sensor in the unit, and data retrieval would automatically begin.

An external sensor unit would allow for broader data collection than what is currently available on smartphones. While it is anticipated that phones will have more relevant sensors in the future, this system does not rely on phone man- ufacturers, only the latest available tech- nology. Furthermore, the ability to add and switch sensors means that the data type collected can be quickly updated simply by mailing out new sensors.

This results in a system that is rapidly re- sponsive to the changing data needs of DCC. For example, noise level, air quality, and humidity could all be monitored using external sensors.

With technology increasingly seen as an accessory, an external sensor unit would allow for a styled device that could emerge as an object of desire. Coloured filler cap- sules could be added to allow for custom- ization. The unit could evolve into a bracelet, expanding its application beyond a phone. At the same time, an external sensor unit is a clear advertisement for the OurDublin brand, indicating that the individual is a participant and spreading awareness of the program. A physical object can be far more enticing than an app.

An external sensor would also allow those without a smartphone, or those who feel uncomfortable using apps, to fully partici- pate in Sense It. This makes the program more inclusive and generates more accur- ate and representative data.

aPPlICaTIons anD benefITs

impact Of sense it

10.Instances of illegal activities will be documented such as dumping, burnt out lighting, clogged sewers, chipped footpaths, potholes, graffiti, etc.

9.

new environmental condition data will be captured like noise, air pollution, etc.

8.

route planning will be more efficient by tracking bike, car, transit or walking trips with gPs.

7.

ambient noise levels, air pollution, highly localized temperature and weather conditions will be recorded.

6.

neighbourhood solutions to problems will be crowdsourced.

5.

opportunities such as sales, rentals, special trades, etc. will be identified.

4.

neighbourhood lost and found services will be easily organized.

3.

neighbourhood participation in health and safety (e.g. neighbourhood watch) will be facilitated.

2.

Public space will be used more efficiently, such as libraries, parks, community centres, sporting fields, public transit, shopping malls, etc.

1.

an up-to-date inventory of community assets will be easily maintained (location and status of trees, street furniture, lighting, garbage, etc.).

Value Of sense it Sense It has the potential to crowd- source actual real-time needs
Value Of sense it
Sense It has the potential to crowd-
source actual real-time needs of the
citizens of Dublin and effectively
measure the importance of need by:
Citizens maintaining community
assets to functional high standards.
for example, citizens can provide infor-
mation on the state of street trees and
functionality of the street lighting and
send this information to DCC. This
service is estimated as increasing the
efficiency of maintenance of public
infrastructure by 1% and therefore re-
ducing DCC’s annual spending.
Citizens actively participating and
engaging with DCC by providing real-
time feedback on specific challenges
or questions. for example, citizens can
document the location of public waste
containers and send this information
to DCC. This service is estimated as
increasing the efficiency of waste col-
lection by 1% and therefore reducing
DCC’s annual spending.
Providing data input by downloading
an app that can monitor and transmit
information or monitor issues such as
noise, air pollution, highly localized
weather, etc. for example, citizens
comparing bike lane ridership across
time can generate insights about safety,
location appropriateness and return
on investment.
safety, location appropriateness and return on investment. benefits fOr Dcc DCC can collect data by using
benefits fOr Dcc DCC can collect data by using citizen engagement. DCC can collect focused
benefits fOr Dcc
DCC can collect data by using
citizen engagement.
DCC can collect focused data that
adheres to data missions addressing
specific challenges or questions.
Increased capacity to use hard evi-
dence to highlight important local
issues that is independent of political
involvement, and to collect hard data
that can be used to prioritize decisions.
collect hard data that can be used to prioritize decisions. benefits fOr citizens Citizens will become
benefits fOr citizens Citizens will become empowered to make tangible impact to improve the standards
benefits fOr citizens
Citizens will become empowered to
make tangible impact to improve the
standards for their communities.
Mutual responsibility for the care
and attention to each community’s
essential public infrastructure will
increase civic participation, and
increase satisfaction with DCC.
Citizens will become monitors of
their own welfare, and help Dublin
establish a new type of civic partici-
pation for the digital age.
78  ourDublIn PrograMs OurDublin: see it See It is a personalized Dash- board on the
78  ourDublIn PrograMs OurDublin: see it See It is a personalized Dash- board on the
78  ourDublIn PrograMs OurDublin: see it See It is a personalized Dash- board on the
78  ourDublIn PrograMs OurDublin: see it See It is a personalized Dash- board on the

78 ourDublIn PrograMs

OurDublin: see it

See It is a personalized Dash- board on the OurDublin website that visualizes and organizes city data. See It makes information understandable and accessible, allowing DCC and residents to analyse and react to data on their own terms.

ourDublIn: see it 79

Dublin, like all cities, is complex to plan, manage and service. The amount of public
Dublin, like all cities, is complex to plan, manage and service. The amount of public

Dublin, like all cities, is complex to plan, manage and service. The amount of public information produced by us and other public service providers is breathtaking but can be difficult to assimilate.

is breathtaking but can be difficult to assimilate. John tierney, Dublin City Manager 2006-2013 vIsualIzIng

John tierney, Dublin City Manager

2006-2013

vIsualIzIng CITy PaTTerns

See It compiles data from different sources throughout the city and transforms it into useful information through visualizations to be used by city officials and residents.

An online Dashboard organizes the

How it helps

while the public can better interact with

information, allowing the public and

See It retrieves data from Sense It

DCC

staff to explore maps, graphs and

and provides insights to drive Make It

charts that evaluate the city through

projects. By using the Dashboard, users

multiple lenses. Content is sourced from

can make more informed decisions and

DCC

departments, physical sensors built

uncover opportunities for action. DCC

into the city’s infrastructure, and citizens using Sense It. For example, city maps of social housing can be overlaid with

can improve resource allocation and recognize patterns in service delivery,

observations by residents of dangerous

their

city and more accurately evaluate

spaces, revealing patterns of abandoned lots and burnt out lightbulbs.

DCC

actions.

How it works The Dashboard can be personalized

for both staff and residents. Each user can search for the type of information

they need, choose the best result, then

arrange their visualizations however

they like for easier access. See It allows

for real-time monitoring of data streams, and the ability to overlay and compare

data sets to reveal hidden connections.

The amalgamation of multiple sources of content reduces redundancy in data management for DCC, and creates a single information destination for all users.

see IT servICe MaP

Criteria for datasets IBM Sensor Visualization types: graphs, charts, diagrams, maps Intel Sensor to live
Criteria for datasets
IBM
Sensor
Visualization types: graphs,
charts, diagrams, maps
Intel
Sensor
to live data feeds
Link
Dublinked
datasets
DCC
DCC
datasets
National Government
Graphic and information
design process
Existing Sense It data
InCorPoraTIon
InCorPoraTIon
InCorPoraTIon
of DaTa InTo
ourDublIn
of DaTa InTo
ourDublIn
DCC uploads
sense
IT DaTa
visualizations
MIssIon
for resident
CoMPleTeD
InTeraCTIon
orIenTaTIon
reaCTIon To
WITh
DIsCovery
anD eDuCaTIon
InforMaTIon
DashboarD
Website link
Exploration of OurDublin App
Selection of a topic and
review of default dashboard
OurDublin Bus at events
Exploration of OurDublin Bus
Press releases
Exploration of OurDublin Website
Search for tiles and creation
of personal dashboard
OurDublin videos
Experimentation with
dataset comparisons
Posters and advertisements
Sharing of tiles and
visualizations

of DaTa InTo ourDublInand advertisements Sharing of tiles and visualizations learnIng anD Questions and answers Troubleshooting

learnIng anDSharing of tiles and visualizations of DaTa InTo ourDublIn Questions and answers Troubleshooting Continuous

and visualizations of DaTa InTo ourDublIn learnIng anD Questions and answers Troubleshooting Continuous

Questions and answersand visualizations of DaTa InTo ourDublIn learnIng anD Troubleshooting Continuous visualization Expansion of

Troubleshootingof DaTa InTo ourDublIn learnIng anD Questions and answers Continuous visualization Expansion of partnerships Creation

Continuous visualizationourDublIn learnIng anD Questions and answers Troubleshooting Expansion of partnerships Creation of default dashboards Dcc

Expansion of partnershipsand answers Troubleshooting Continuous visualization Creation of default dashboards Dcc vIsual DIsPlay of

Creation of default dashboardsContinuous visualization Expansion of partnerships Dcc vIsual DIsPlay of relevanT anD aCTIonable InforMaTIon

Expansion of partnerships Creation of default dashboards Dcc vIsual DIsPlay of relevanT anD aCTIonable InforMaTIon

Dcc

vIsual DIsPlay of

relevanT anD aCTIonable InforMaTIon abouT The CITy
InforMaTIon abouT The CITyrelevanT anD aCTIonable

of relevanT anD aCTIonable InforMaTIon abouT The CITy resiDent Behavioural change Influencing of opinion Project

resiDent

Behavioural change

Influencing of opinionInforMaTIon abouT The CITy resiDent Behavioural change Project ideas Make IT ProjeCT gallery legenD User Experience

Project ideasThe CITy resiDent Behavioural change Influencing of opinion Make IT ProjeCT gallery legenD User Experience Sharing

Make IT ProjeCT gallery

legenD

User Experienceof opinion Project ideas Make IT ProjeCT gallery legenD Sharing of Information Access to Information 82

Sharing of InformationProject ideas Make IT ProjeCT gallery legenD User Experience Access to Information 82  ourDublIn PrograMs see

Access to Information

sTraTegIes

visualizing Patterns in Data

A Single Window Into The City See It brings together multiple streams of data in a single interface.

Dublin’s data is being collected in large numbers, in multiple formats and by a variety of disconnected stakeholders. For city data to be useful, it has to be structured. The first step is bringing it together in a central place.

By aggregating dispersed city data, the See It Dashboard makes it easier to man- age, maintain, and build links between data-sets in a single, comprehensive inter- face. See It brings together data from multiple sources, including DCC and other government agencies and companies

partnering with DCC, and the public. It can consolidate information such as transport and water data collected by IBM, resident-sourced data generated by the OurDublin Sense It app, data from national agencies like the Health and Safety Authority or Central Statistics Office, and the wealth of information collected by DCC departments like the Fire Brigade and Emergency Medical Services.

Building a robust, central data manage- ment tool will also make it easier to incorporate future technologies and initiatives like Intel’s planned lamppost- mounted pollution and weather sensors.

Beyond The Spreadsheet See It uses technology to do more with Dublin’s data by visualizing it in real-time and multiple formats for easy comparison and analysis.

Embracing open data means more than making spreadsheets and reports available online. Information-hungry residents expect data to be up to the minute and easy to access, use and understand, so they can make better decisions, quickly. Catering to these needs and expectations would be just as beneficial for the whole of Dublin City Council and its individual employees.

Leading cities are using data to improve government performance and to improve quality of life for the public. Rather than release CSV, KML or JSON files that many residents and employees do not know how to use, they are building intuitive and interactive platforms that make getting the right information easier and faster.

The See It Dashboard displays data in multiple ways—interactive maps, graphs, charts or sortable lists—so the user can choose the format that best suits his or her needs.

user can choose the format that best suits his or her needs. Information You Can Act

Information You Can Act On

See It improves access and usability of information online to support more evi- dence-based decision making and change.

Data alone cannot improve a city. All stakeholders—government employees, citizens, researchers and businesses— must be able to use the most relevant information to make the most informed decisions.

See It makes stronger links between data production and data use. Currently, Dublin’s data production is too technical to be access- ed by large numbers of employees or the public.

The See It user-friendly Dashboard turns data

into applicable information that impacts daily actions and achieves greater outcomes, be

it for department managers, workers on the

street, citizens, programmers or business owners. Graphic visualization enables simpler and faster monitoring of data. For instance,

a map of illegal waste disposal makes it easier

for a DCC employee to compare neighbour- hoods, monitor the success of an awareness campaign over time and respond appropriately.

PreCeDenTs anD ProToTyPes

global precedent: Boston Open Government

anD ProToTyPes global precedent: Boston Open Government Boston’s Open Government website is a data portal,
anD ProToTyPes global precedent: Boston Open Government Boston’s Open Government website is a data portal,

Boston’s Open Government website is a data portal, providing citizens easy access to raw data, interactive mapping, perfor- mance benchmarks, and tools to collaborate.

Goals Make city data accessible, understandable, and actionable to increase transparency, accountability, and citizen participation in government.

Make it easier for business to leverage data to develop products and services.

Design Components Clear and simple website interface

Manipulation of data into multiple formats

Clearly stated values and aims

Different tools for different users

Business Outcomes Less complaints and information requests from citizens

Service design improvements

Developers using data for technological innovations

iwb prototype: Information Exchange

innovations iwb prototype: Information Exchange The Information Exchange is an interactive billboard that

The Information Exchange is an interactive billboard that facilitates communication between government and citizens. It broad- casts important city messages to the public, and gathers opinions and feedback to send to the government.

Goal Redefine government-citizen communication to be more than occasional, formal consul- tation, and instead create a continuous process of public engagement that benefits both parties.

Design Components Digital interface with a physical presence acts as community focal point

Highlights local amenities and events to keep citizens interested

Comments to government receive replies, maintaining the feedback loop

Business Outcomes Better understanding of citizen needs leads to better government decisions

Better understanding of government actions leads to greater public trust

PreCeDenTs anD ProToTyPes

additional global precedents:

PreCeDenTs anD ProToTyPes additional global precedents: 88  ourDublIn PrograMs city forward A web-based city dashboard
PreCeDenTs anD ProToTyPes additional global precedents: 88  ourDublIn PrograMs city forward A web-based city dashboard

88 ourDublIn PrograMs

city forward A web-based city dashboard created by IBM, enabling users to view and interact with open A web-based city dashboard created by IBM, enabling users to view and interact with open source data from cities around the country. Users can share their visualizations and discuss insights, prompting further investigation and dialogue about how cities work.

Vanmap The City of Vancouver uses a web-based application to display data about the city in The City of Vancouver uses a web-based application to display data about the city in map form. Data from a variety of sources is organized into layers, to be com- bined and isolated by the user.

the city in map form. Data from a variety of sources is organized into layers, to

see IT In aCTIon

see IT In aCTIon 90  ourDublIn PrograMs see it In aCTIon 91

90 ourDublIn PrograMs

see it In aCTIon 91

see IT user sCenarIo

Locate the Waste ON Noise in the city OFF Broken streetlamps ON Your commute ON
Locate the Waste
ON
Noise in the city
OFF
Broken streetlamps
ON
Your commute
ON
Broken Streetlamps Tag the map where you see a broken streetlamp. Our street crews will
Broken Streetlamps
Tag the map where you see
a broken streetlamp. Our
street crews will be out
fixing them within the next
few days!
Reward : 3 tags = 200 points
START MISSION
Broken Streetlamps Tap the map where you see a broken streetlamp.
Broken Streetlamps
Tap the map where you
see a broken streetlamp.
1 monday night Liam is walking home
1
monday night
Liam is walking home

alone after an evening

out, and launches his

Our Dublin app when

he sees a broken street

lamp. He reports it

through the Broken

Street Lamps Mission

for which he recently

became an agent.

the Broken Street Lamps Mission for which he recently became an agent. 92  ourDublIn PrograMs see
the Broken Street Lamps Mission for which he recently became an agent. 92  ourDublIn PrograMs see
the Broken Street Lamps Mission for which he recently became an agent. 92  ourDublIn PrograMs see
the Broken Street Lamps Mission for which he recently became an agent. 92  ourDublIn PrograMs see

92 ourDublIn PrograMs

see it user sCenarIo 93

see IT user sCenarIo

see IT user sCenarIo http://ourdublin.ie OurDublin Liam T. Bus Schedule Manage Tiles Manage Ta bs Tile
http://ourdublin.ie OurDublin Liam T. Bus Schedule Manage Tiles Manage Ta bs Tile Galler y MY
http://ourdublin.ie
OurDublin
Liam T.
Bus Schedule
Manage Tiles
Manage Ta bs
Tile Galler y
MY DASHBOARD
Manage tiles and
tabs. Search for
tiles to add in
the Tile Gallery.
Lighting
Maps
Sense
Project 1
Waste
Street lamp repairs
Number of lighting
complaints
on Broken Broken map street street lamps, lamps, on map
Bike thefts, by area
Vehicle accidents, on
map
Click the ‘+’ icon
to expand tiles
and access
special tile
features
Street lighting complaints, month of March
About
Information
Contact Us

94 ourDublIn PrograMs

tuesday morningAbout Information Contact Us 94  ourDublIn PrograMs Tom, a street maintenance worker for the Department of

Tom, a street maintenance worker for the Department of Roads and Traffic, comes

into work.

tuesday morningfor the Department of Roads and Traffic, comes into work. His supervisor, Bridget, inspects her Street

His supervisor, Bridget, inspects her Street Light- ing Dashboard on See It. She notices that there are several reports of broken street lamps in North East Dublin, so she directs Tom to that area.

Log in Username Tom Password Don’t have an account? Sign up at the : OurDublin
Log in
Username
Tom
Password
Don’t have an account? Sign up at the :
OurDublin Website Portal
Q Q W W E E
R T
R T
Y U
Y U
I I
O O
A S D
A S D
F G H
F G H
J J
Z Z X
X
/ /
.com .com
Go
4
4

tuesday morning

Before heading out to North East Dublin, Tom logs into his OurDublin app with his staff ID. He accesses the Street Lighting tab, which contains tiles that Bridget has preloaded for her street maintenance team.

see it user sCenarIo 95

see IT user sCenarIo

Streetlight repair Footpaths Road surface
Streetlight repair
Footpaths
Road surface
Broken street lamps, on map Street lighting complaints
Broken street lamps, on map
Street lighting complaints
Broken street lamps, on map
Broken street lamps, on map
Your here are
Your here are

96 ourDublIn PrograMs

5 tuesday afternoon Tom accesses the Broken
5
tuesday afternoon
Tom accesses the Broken

Street Lamps tile, and

checks where repairs

are needed. Tom is able

to plan his day around

which repairs need to

be made, increasing the

efficiency of his work.

Broken street lamps, on map
Broken street lamps, on map
Light 993 53.357186, -6.254439 Charles St Last repair : Feb 20th, 2010 Reported : May
Light 993
53.357186, -6.254439
Charles St
Last repair : Feb 20th, 2010
Reported : May 3rd, 2013
Fixed : May 15th, 2013
Done
2010 Reported : May 3rd, 2013 Fixed : May 15th, 2013 Done 6 tuesday afternoon Tom
2010 Reported : May 3rd, 2013 Fixed : May 15th, 2013 Done 6 tuesday afternoon Tom
6 tuesday afternoon Tom fixes the light, and
6
tuesday afternoon
Tom fixes the light, and

confirms the repair on

the tile.

His staff ID gives him the

ability to change data

points directly on the tile.

see it user sCenarIo 97

see IT user sCenarIo

http://ourdublin.ie You can make . start a Make it project in your community today! >
http://ourdublin.ie
You can make
.
start a Make it project in your community today!
>
Check for
my next stop!
OurDublin
Bus Schedule
Find out the
next time the
OurDublin Bus is
coming to your
community
http://ourdublin.ie OurDublin Liam T. Bus Schedule My Notifications My Data My Profile My Points Redeem
http://ourdublin.ie
OurDublin
Liam T.
Bus Schedule
My Notifications
My Data
My Profile
My Points
Redeem points
earned in Data
Missions in My Points
MY ACTIVITY
Submitted to ‘Streetlight Repairs’ mission
GO to tile
GO to mission
45 mins ago
Joined ‘Green My Street’ project
1 hour ago
GO to project
Access whatever
Added ‘Streetlight Repairs’ tile
you last worked
GO to tile
GO to mission
2 days ago
on in the My
Joined ‘Streetlight repairs’ mission
Activity feed
GO to tile
GO to mission
4 days ago
Deleted ‘Bike Thefts’ tile
May 20th, 2013
GO to tile
Completed ‘Noise pollution levels’ mission
May 3rd, 2013
GO to tile
GO to mission
Removed ‘Bike lanes’ mission
May 1st, 2013
GO to tile
GO to mission
Downloaded starter kit from ‘On the
Ta ble’ projec t
GO to project
This is your
OurDublin Accounts
page. Access and
edit all personal
information here.
About
Information
Contact Us
API Opportunities

98 ourDublIn PrograMs

friday afternoonContact Us API Opportunities 98  ourDublIn PrograMs Liam goes to the OurDublin website, where he logs

Liam goes to the OurDublin website, where he logs in and accesses his Activities page.

friday afternoonwebsite, where he logs in and accesses his Activities page. He finds the Broken Street Lamp

He finds the Broken Street Lamp Mission and clicks the corresponding information tile.

http://ourdublin.ie OurDublin Liam T. Bus Schedule M ana g e Tiles Manage Tiles Manage Tabs
http://ourdublin.ie
OurDublin
Liam T.
Bus Schedule
M ana g e Tiles
Manage Tiles
Manage Tabs s
Manage Ta b
Tile Gallery
Tile G alle r y
MY DASHBOARD
MY DASHBOARD
Lighting
Lighting
Maps
Maps
Sense
Project 1
Waste
Broken street lamps,
on map
Street lamp repairs
irs
Number of lighting
Number
on Broken Broken map street street lamps, lamps, on map
complaints complai
Click this icon to
switch between map,
graph, or list views of
the data
Bike the
Bike thefts, by area
Vehicle accidents, on
map
Street l
Street lighting complaints, month of March
Set a data alarm,
download this tile to
your computer, view
a list of data sources,
or chat on the tile
(DCC staff only)
About
Information
Contact Us
9
9

friday afternoon

In the tile, Liam can see the

data he has contributed as well as all the other street light reports that have been made and completed.

see it user sCenarIo 99

see IT user sCenarIo

10
10

friday night

Liam is walking around his neighbourhood and notices that the broken street lamp he had reported just days earlier has already been fixed.

He is excited and happy that the DCC responded to his contribution and that he helped make the city safer. He tweets about his positive experience with OurDublin.

city safer. He tweets about his positive experience with OurDublin. 100  ourDublIn PrograMs see it user
city safer. He tweets about his positive experience with OurDublin. 100  ourDublIn PrograMs see it user
city safer. He tweets about his positive experience with OurDublin. 100  ourDublIn PrograMs see it user
city safer. He tweets about his positive experience with OurDublin. 100  ourDublIn PrograMs see it user

100 ourDublIn PrograMs

see it user sCenarIo 101

see IT vIDeo

see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
see IT vIDeo Screen shots of the See It video. 102  ourDublIn PrograMs The OurDublin website
Screen shots of the See It video.

Screen shots of the See It video.

102 ourDublIn PrograMs

The OurDublin website features a short promotional video about See It.

The following script explains the main features and benefits for the public.

“With so many things going on in Dublin, it can be difficult to understand the inner workings of the city, how things relate, and what exactly matters to you.

OurDublin takes data from all across the city and transforms it into useful information, which you can explore on the easy to read, easy to navigate, and easy to understand online dashboard.

Personalize your own maps, graphs and diagrams, whatever it takes so it all makes sense.

This information could help you choose a better bike route to school or work, compare electricity usage to your neighbours, or even choose a place to live. Some data will be sourced from public data missions–you may have even helped collect the info that’s showing you the cleanliness of Dublin’s parks!

All you need to do is enter through the OurDublin portal and search for whatever you care about. Choose an information tile from the list of results and add it to your own personalized dashboard. Explore the interactive map, adding layers to see where different things are in Dublin.

Take a look around, create connections, and discover trends and patterns so you can make decisions about how you use your city!

OurDublin: from data to information to knowledge.”

can make decisions about how you use your city! OurDublin: from data to information to knowledge.”

see it vIDeo 103

aPPlICaTIons anD benefITs

impact Of see it

10.Corresponding trends and issues will be self-evident.

9.

highest priority or problematic areas will be easily identified.

8.

Policy making opportunities will become evident.

7.

Duplication and waste will be reduced.

6.

opinions and questionnaires can be easily crowdsourced.

5.

Information and data will be shared rather than authored by DCC.

4.

Costs of services will be lowered by reducing response times.

3.

Transparency and accountability will increase.

2.

The performance of various DCC departments will be monitored for maintenance and operations of public infrastructure.

1.

Data can be easily compared, identi- fying needs that can form the basis for competitions and best practices.

that can form the basis for competitions and best practices. Value Of see it See It
Value Of see it See It has the value to gather evidence that can be
Value Of see it
See It has the value to gather
evidence that can be used for
reporting and effective decision
making by the DCC as follows:
Driving prioritized and evidence-
based decision making. for example,
DCC can visualize illegal dumping
reports on a map which can be used
to identify problem areas and patterns
as well as locations where security
cameras are needed, and to uncover
issues and eliminate problems.
Improving resource allocation. for
example, citizens can submit work
orders for street lighting repairs and
can save time and the labour costs
of constant DCC monitoring. If
2% savings were achieved in the
management of Public lighting,
DCC would save over €200,000 3 .
Comparing collected data to under-
stand performance. for example,
data could be compared by collecting
the hydro consumption for various
households and neighbourhoods,
and establishing a challenge for
reduction of energy consumption,
or elimination of bad practices.

3.Dublin City Council. Annual Financial Statements: Dublin City Council for the year ended 31st December 2011. Dublin City Council, 2012. http:// www.dublincity.ie/YOURCOUNCIL/ABOUTTHECOUNCIL/COUNCILSPENDINGREVENUE/Pages/CouncilSpendingRevenue.aspx (accessed May 2013)

104 ourDublIn PrograMs

benefits fOr Dcc DCC can communicate information to citizens in a clear and effective manner
benefits fOr Dcc
DCC can communicate information
to citizens in a clear and effective
manner that is suitable for commu-
nities of interest.
DCC
can collect information that is
sent
by the citizens in an economical
manner.
DCC’s capacity to use hard evidence
to highlight important local issues that
is independent of political involvement
will increase.
is independent of political involvement will increase. benefITs for CITIzens More accessible and easily under-
benefITs for CITIzens More accessible and easily under- stood information and resources will be made
benefITs for CITIzens
More accessible and easily under-
stood information and resources will
be made available online for citizens.
Citizens can gather information and
then compare to similar data collect-
ions in other neighbourhoods in order
to activate city-wide changes.
The comparison of established metrics
can lead to social value based on the
results, and make DCC more account-
able to its citizens.

see it aPPlICaTIons anD benefITs 105

Let’s make it. Together. ourdublin.com 106  ourDublIn PrograMs OurDublin: make it Make It is a
Let’s make it. Together. ourdublin.com 106  ourDublIn PrograMs OurDublin: make it Make It is a
Let’s make it. Together. ourdublin.com 106  ourDublIn PrograMs OurDublin: make it Make It is a
Let’s make it. Together. ourdublin.com
Let’s make it. Together.
ourdublin.com

106 ourDublIn PrograMs

OurDublin: make it

Make It is a platform where

project proposals are devel- oped and shared to address city challenges. Make It inspi- res public imagination and fosters collaboration among residents to solve problems and build communities.

ourDublIn: make it 107

Cities are communities of shared capital, technology, and knowledge. A Smart City is able to
Cities are communities of shared capital, technology, and knowledge. A Smart City is able to

Cities are communities of shared capital, technology, and knowledge. A Smart City is able to both create and harvest these shared resources.

is able to both create and harvest these shared resources. Jonas kroustrup Smart Aarhus, Denmark 108

Jonas kroustrup Smart Aarhus, Denmark

108 ourDublIn PrograMs

Co-CreaTIng a CITy

Make It helps the public and DCC work together to create tangible changes in communities. The OurDublin website acts as a hub to bring together people, resources and ideas, sparking creativity and imagination around city challenges.

Make It taps into the ingenuity and local knowledge of Dublin residents to generate ideas to problem-solve city issues. These ideas can then be taken out into communities and rapidly proto- typed for future implementation. Street festivals, energy saving initiatives, and local food gardens are all project possi- bilities.

How it works Through Project Maker, the kickstarter platform on the OurDublin website, Make It builds an online network of city builders and engaged residents who are interested in making a differ- ence in the city. Proposals for community improvement initiatives are shared on the idea gallery; participants can then lend support to their favourite project or create their own. Once an idea is appro- ved, the Make It project gallery becomes a space to profile and manage active projects to raise awareness, gather sup- porters, track progress and update team

members with the latest news. Out in communities, the OurDublin Bus provides support to project teams, including tools, resources, forms, and event coordination. It also allows DCC to better connect at a personal level with the various communi- ties of Dublin. Once a project is completed, it is turned into a starter kit, a how-to guide so others can replicate successful ideas around the city.

How it helps In the OurDublin system, Make It can use the insights generated through See It, and may positively affect the data being collected through Sense It by making positive changes to the city fabric. For DCC, Make It reduces the costs of com- munity upkeep by encouraging residents to get involved. In doing so, the public builds social capital, cohesion and civic pride. City challenges can be overcome more easily if more minds are collab- orating to find the very best solutions.

make it Co-CreaTIng a CITy 109

Make IT servICe MaP

Physical support Organizational support Questions and answers DCC supplies and funding Collection of surveys from
Physical support
Organizational support
Questions and answers
DCC
supplies and funding
Collection of surveys from team
Education
Troubleshooting
Required forms
Analysis of successes and
and
permits
potential for improvement
DCC
datasets
Coordination of partnerships
Other sources of
supplies and funding
Writing and designing of kit
Awareness for OurDublin
Coordination of project proposals
aTTenDanCe aT
CreaTIon of
MaInTenanCe
resourCe
ProjeCT evenT
sTarTer kIT
anD uPDaTIng
sharIng
WITh our
for fuTure
of ProjeCT
DublIn bus
ProjeCTs
gallery
Dcc
DCC provides
DCC supports
Resident shares
resources to
residents with
project experience
resident
project
with DCC
ProjeCT
ParTICIPaTIon
exPloraTIon
ProjeCT
ParTICIPaTIon In
sharIng of
of ProjeCT
DeveloPMenT
ProjeCT
resulTs
gallery
resiDent
ProjeCT
Past projects
Browsing of Starter Kits
ProPosal
Completion of post-
project feedback form
Current projects
Development of details
How the program works
Sharing of skills
Communication of the
program and project
Explanation of idea
and
resources
Identification of required
Help
from OurDublin Staff
skills
and resources
Encouragement of
other residents to
support the project
legenD
User Experience
InsIghTs anD
evIDenCe froM
brIngIng TogeTher
The PublIC anD DCC To
CreaTe ProjeCTs To
IMProve The CITy
Sharing of Information
see IT
Access to Information

110 ourDublIn PrograMs

make it servICe MaP 111

sTraTegIes

Co-creating a City

From Screen To Street OurDublin’s citizen engagement doesn’t end online. A key part of Make It brings citizens and Dublin City Council together offline.

A key platform of the overall campaign, the OurDublin Bus supports events and projects initiated through the Make It program on

the OurDublin website. The Bus is also a recognizable, mobile point of engagement

that raises awareness, educates the public, gathers input and celebrates achievements.

A

physical presence that meets people out

in

the streets, where it’s convenient, more

approachable and more fun, can greatly improve DCC’s interactions with Dubliners.

A Little Help Getting Started Make It helps a project get off the ground with supportive tools, resources and best practices.

Having an idea to improve Dublin might be easy, but getting that idea off the ground might be intimidating if you have never started a project before.

Sometimes all people need to take the leap and start a project is a larger group sup-

porting them, helping them making a plan,

or sharing success stories. The Make It

website and Starter Kits fill this need by providing a way for people to grow their project team with online followers and offline members, use a friendly guide to get projects going, garner support and encouragement, and learn from shared best practices.

Citizens As A Resource Make It taps into the skills, knowledge, creativity, and energy of Dubliners. Seeing citizens as knowledge-makers, collaborators and co-producers opens up new possibilities for government to be more innovative.

112 ourDublIn PrograMs

Make It asks citizens to collaborate in making Dublin a better place to live. Citizens have time, ideas and enthusiasm but are rarely invited to share these with their communities in such a direct and organized way.

with their communities in such a direct and organized way. Strength In Numbers Make It connects

Strength In Numbers Make It connects like-minded people on community initiatives. People may be more connected than ever online, but they’re often connected to people they already know. Residents may have ideas, want to see what others are already doing, or join existing community projects, but it may be difficult to find them because community projects have notoriously low profiles.

Making projects and the people who take part in them more visible can grow support on and offline. The Make It project gallery is therefore a valuable archive, contact list, inspiration wall, social network and match- maker of community activity, resources, ideas and people.

make it sTraTegIes 113

PreCeDenTs anD ProToTyPes

global precedent: Change by Us NYC

PreCeDenTs anD ProToTyPes global precedent: Change by Us NYC Change by Us NYC is an online

Change by Us NYC is an online platform for citizens to create civic projects, part of an expanding network of Change by Us platforms across the United States. Foundation-funded and run by the Office of the Mayor, partici- pants can share ideas, join or create projects, build teams, and find resources.

Goal Empower the public to collaborate to improve the city, building social capital and positive energy in New York.

114 ourDublIn PrograMs

Design Components Accessible, friendly website

Community managers to stimulate discussion and provoke action

Various levels of participation and project sizes encouraged

Business Outcomes Increased volunteerism and care about city

No increased expenditure for government

iWb prototype: Hatch

increased expenditure for government iWb prototype: Hatch Hatch is a program that provides and generates resources

Hatch is a program that provides and generates resources to help citizens bring their ideas to life. Run by the government, the system relies on collaboration with stakeholders throughout the city to volun- teer their time.

Goal Build social capital and civic involvement to support citizens in making the change they want without relying solely on government.

Design Components Provision of city forms, requirements, and guidelines

Multiple access points, including mobile unit to reach out to communities

Database of previous projects

Volunteer skill sharing from interested community members

Microlending and crowdsourced funding

Business Outcomes Volunteer network reduces cost to government

Opportunity to prototype ideas on small scale

Increased satisfaction with government in role of enabler rather than regulator

make it PreCeDenTs anD ProToTyPes 115

PreCeDenTs anD ProToTyPes

additional global precedents:

Neighborland A social network built around civic engage- ment, empowering citizens and organizations to get
Neighborland
A social network built around civic engage-
ment, empowering citizens and organizations
to get involved in local issues. Based on the
question, “what do you want in your neigh-
borhood?” users discuss how they can
realize their ideas using their own resources
and skills.
realize their ideas using their own resources and skills. 116  ourDublIn PrograMs Citizens Committee of New

116 ourDublIn PrograMs

Citizens Committee of New York Citytheir own resources and skills. 116  ourDublIn PrograMs A non-profit organization that provides financial and

A non-profit organization that provides

financial and management support for volunteer-led community improvement projects, ensuring success even for those without business expertise.

ensuring success even for those without business expertise. Fantastic Norway A traveling architecture studio that is

Fantastic Norway

A traveling architecture studio that is

reinventing the architect as an active participant in the community. Through creative use of local media, they hope to provoke a more holistic discussion of urban issues. A bright red caravan serves as their mobile office and a platform for conversa- tions, workshops, and ideas from the public.

bright red caravan serves as their mobile office and a platform for conversa- tions, workshops, and

Make IT In aCTIon

118 ourDublIn PrograMs

Make IT In aCTIon 118  ourDublIn PrograMs make it In aCTIon  119

make it In aCTIon 119

Make IT user sCenarIo

1
1

monday afternoon

The OurDublin Bus is at a community event

celebrating the launch of OurDublin. Aoife and

her colleagues are promoting the programs and

residents are having a great time.

The OurDublin staff is conducting surveys to better

understand resident needs and wants. Surveys are

completed on tablets, so that data can be instantly

uploaded onto a tile in See it.

This information will help Aoife focus her efforts on

certain projects, and inspire citizens to start their own.

promotional app items videos download O U R D U M B E R R
promotional
app
items
videos
download
O
U
R
D
U
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B
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R
R
I
LIN
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S
A
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A
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SURVEY

120 ourDublIn PrograMs

make it user sCenarIo 121

Make IT user sCenarIo

Project Gallery Ideas GREEN MY STREET BLOCK PARTY INVITE YOUR NEIGHBOURS AND FRIENDS FOR A
Project Gallery
Ideas
GREEN MY STREET
BLOCK PARTY
INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A
STREET GREEN CAN BRING EVERYONE TOGETHER!
SHARE
+1
CREATED BY : barry_thecity
TAGS
WHEN: 11:00, Saturday, May 11th 2013
community
DETAILS :
sharing
food
fun
The OurDublin bus will be at the event, so be prepared to get
together
some free goodies and feel free to ask the DCC reps any
questions.
HOW WILL IT WORK?
JOIN
36
joined
Bring your friends and family, the more the merrier! Green
your street is not only about cleaning up our
LIKE
680
likes
neighbourhood’s street, but about meeting new people and
becoming closer with the people who live near you. Bring
START ONE IN YOUR NEIGHBOURHOOD!
DOWNLOAD THE STARTER KIT HERE
your own garbage bag, dress warmly (it’s going to be a bit
chilly!), and a smile!
JOINED PROJECT :
NEWS :
PICTURES :
May 12th, 2013
Yesterday’s block
party was a wonder-
ful success. I would
like to thank every-
one who came out
with their family and
friends to help green
our street. We could
not have done it
About
InformationC
ontact Us
API Opportunities
: NEWS :
P
Yesterday we asked over 300
Dubliners how they would
like a ‘Green My Street’
project in their
neighbourhoods. See the re-
sults on this See It tile!
http://ourdublin.ie Project Gallery Ideas GREEN MY STREET BLOCK PARTY Search for projects in the Project
http://ourdublin.ie
Project Gallery
Ideas
GREEN MY STREET
BLOCK PARTY
Search for projects
in the Project Gallery,
look for inspiration
in the Ideas Gallery,
or submit your own
idea for a community
project
INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A
STREET GREEN CAN BRING EVERYONE TOGETHER!
SHARE
+1
CREATED BY : barry_thecity
Go to the creator’s
TAGS
WHEN: 11:00, Saturday, May 11th 2013
community
DETAILS :
sharing
profile to see their
contact information
food
fun
The OurDublin bus will be at the event, so be prepared to get
some free goodies and feel free to ask the DCC reps any
questions.
together
JOIN
36
HOW WILL IT WORK?
joined
Bring your friends and family, the more the merrier! Green
your street is not only about cleaning up our
LIKE
680
likes
START ONE IN YOUR NEIGHBOURHOOD!
DOWNLOAD THE STARTER KIT HERE
neighbourhood’s street, but about meeting new people and
becoming closer with the people who live near you. Bring
your own garbage bag, dress warmly (it’s going to be a bit
chilly!), and a smile!
JOINED PROJECT :
NEWS :
PICTURES :
May 12th, 2013
Yesterday’s block
party was a wonder-
ful success. I would
like to thank every-
one who came out
with their family and
friends to help green
our street. We could
not have done it
See updates to
News and Pictures in
projects on the My
Notifications page
About
InformationC
ontact Us
API Opportunities

122 ourDublIn PrograMs

2 tuesday morning Once data has been up- loaded, staff can update
2
tuesday morning
Once data has been up-
loaded, staff can update

the News section of pro- ject profiles with a link to the results on See It.

Project Gallery Ideas GREEN MY STREET BLOCK PARTY INVITE YOUR NEIGHBOURS AND FRIENDS FOR A
Project Gallery
Ideas
GREEN MY STREET
BLOCK PARTY
INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A
STREET GREEN CAN BRING EVERYONE TOGETHER!
SHARE
+1
CREATED BY : barry_thecity
TAGS
WHEN: 11:00, Saturday, May 11th 2013
community
DETAILS :
sharing
food
fun
The OurDublin bus will be at the event, so be prepared to get
together
some free goodies and feel free to ask the DCC reps any
questions.
HOW WILL IT WORK?
JOIN
36
joined
Bring your friends and family, the more the merrier! Green
your street is not only about cleaning up our
LIKE
680
likes
neighbourhood’s street, but about meeting new people and
becoming closer with the people who live near you. Bring
your own garbage bag, dress warmly (it’s going to be a bit
START ONE IN YOUR NEIGHBOURHOOD!
DOWNLOAD THE STARTER KIT HERE
chilly!), and a smile!
JOINED PROJECT :
NEWS :
PICTURES :
May 12th, 2013
Yesterday’s block
party was a wonder-
ful success. I would
like to thank every-
one who came out
with their family and
friends to help green
our street. We could
not have done it
About
InformationC
ontact Us
API Opportunities
4
Green My Street
Community Event
Get together with your neighbours and friends to take care of the street you live
Get together with your
neighbours and friends
to take care of the
street you live on.
The next event!
What : Street cleaning
party
When : Friday, May 10th
Where : Wexford St.
C O M M U G R N E I E T N Y M
C
O
M
M
U
G
R
N
E
I
E
T
N
Y
M
Y
E
S
V
TRE
E
E
N
T
T
D
A
Y

tuesday afternoonE I E T N Y M Y E S V TRE E E N T

The OurDublin Bus is scheduled to go to a Clean

Your Street Community Event party.

Aoife updates the OurDublin Bus schedule and the project profile. Liam, who has joined this project, is automatically updated in his My Notifications page.

tuesday afternoonis automatically updated in his My Notifications page. OurDublin staff provide a few basic tools such

OurDublin staff provide a few basic tools such as garbage bags and brooms. There is music and a fun atmosphere.

Liam and the other residents split up into groups and pick up the litter, cleaning their community together.

make it user sCenarIo 123

Make IT user sCenarIo

Make IT user sCenarIo C O M M U N I I G R T T
C O M M U N I I G R T T E E E
C
O
M
M
U
N
I I
G
R
T
T
E
E
E
E
Y Y
N N
M M
E E
Y Y
V V
S S
TRE
TRE
E E
E E
N N
T T
T T
124 ourDublIn PrograMs

tuesday afternoonTRE TRE E E E E N N T T T T 124 ourDublIn PrograMs The Bus

The Bus is also equipped

with videos and posters

explaining the importance

of minimizing waste and

the ways that residents can help, making it a great educational tool.

A

wrap up party is thrown

at

the end of the day to

celebrate and thank every- one involved.

tuesday eveningend of the day to celebrate and thank every- one involved. Residents are happy to see

Residents are happy

to see that with their

combined effort, they were able to clean up their community in a short amount of time.

Liam tells his brother, Barry, about the Clean Your Street Community Event.

Barry, who doesn’t have an OurDublin account, decides to go to the OurDublin website

to find more details.

http://ourdublin.ie Project Gallery IDEAS GALLERY Search results : 7 NARROW SEARCH : Apply filters to
http://ourdublin.ie
Project Gallery
IDEAS GALLERY
Search results : 7
NARROW SEARCH :
Apply filters to
search through the
“SOMEONE SHOULD
REMIND PEOPLE THAT
“I WISH THERE WERE
MENTORS FOR YOUNG
“THERE SHOULD BE GAR-
DENING COURSES TO
recently added
most popular
user-submitted ideas
THERE ARE AS MANY
PLACES TO VISIT IN
PEOPLE TO LET THEM AIR
THEIR FRUSTRATIONS”
SHOW PEOPLE HOW TO
GROW THEIR OWN FOOD.”
L
DUBLIN AS ANYWHERE
ELSE. SOMETIMES WE
FORGET.”
Community
Search
21
1
comment
15
4 comments2
6
comments
SUBMIT YOUR IDEA!
“WE COULD RAISE
AWARENESS AMONG
“I WISH I KNEW MY NEIGH-
BOURS BETTER AND
“I THINK WE SHOULD
HAVE BRIGHTER HOUSES
“I WANT THERE TO BE
LESS RACISM IN THE CITY.
CITIZENS ABOUT IMPOR-
PEOPLE SHARED AND
AROUND DUBLIN. ADD
WE SHOULD HAVE AN
TANT ISSUES - BY TALKING
TO PEOPLE ON THE
GROUND IN DUBLIN.”
LOOKED AFTER EACH
OTHER LIKE THEY USED
TO.”
SOME COLOUR!”
EVENT THAT CELEBRATES
OTHER CULTURES.”
11
8
comments
12
1 comment
46
3 comments
1 comment
“I WISH THE CITY WOULD
GENERATE A VISUAL
CULTURE.”
“PEOPLE NEED TO CLEAN
UP AFTER THEMSELVES -
ENOUGH LITTER!”
“LET’S CLEAN UP THE
GRAFFITTI.”
“THE YOUTH NEED TO BE
MORE EDUCATED ABOUT
POLITICS.”
Log in or sign up to
click the heart to Like
an idea
About
Information
Contact Us
API Opportunities
About
Information
Contact Us
API Opportunities
http://ourdublin.ie Search by category, department, or by keyword for a project
http://ourdublin.ie
Search by category,
department, or by
keyword for a project

tuesday eveningby category, department, or by keyword for a project Barry goes to the make it section

Barry goes to the make it section of the website and browses through the Ideas Gallery. If he signs up for an account, he can “like” ideas or submit his own.

tuesday eveningfor an account, he can “like” ideas or submit his own. He decides to look for

He decides to look for the Green Your Street project that Liam was talking about. He goes to the Project Gall- ery, and searches for projects related to Sustainability from the Waste Management department.

He finds the Green My Street Block Party and goes to the project profile.

make it user sCenarIo 125

Make IT user sCenarIo

fun The OurDublin bus will be at the event, so be prepared to get some
fun
The OurDublin bus will be at the event, so be prepared to get
some free goodies and feel free to ask the DCC reps any
questions.
together
JOIN
36
joined
LIKE
680
likes
START ONE IN YOUR NEIGHBOURHOOD!
DOWNLOAD THE STARTER KIT HERE
HOW WILL IT WORK?
Bring your friends and family, the more the merrier! Green
your street is not only about cleaning up our
neighbourhood’s street, but about meeting new people and
becoming closer with the people who live near you. Bring
your own garbage bag, dress warmly (it’s going to be a bit
chilly!), and a smile!
JOINED PROJECT :
NEWS :
PICTURES :
May 12th, 2013
Yesterday’s block
party was a wonder-
ful success. I would
like to thank every-
one who came out
with their family and
friends to help green
our street. We could
not have done it
JOIN
36
joined
LIKE
680
likes
About
Information
Contact Us
API Opportunities
START ONE IN YOUR NEIGHBOURHOOD!
DOWNLOAD THE STARTER KIT HERE
JOINED PROJECT :
NEWS
May 1
Yeste
party
f
l

126 ourDublIn PrograMs

MONDAY, JUNE 12, 10AM CLEAN YOUR This neighbourhood is hosting STREET DAY a Clean Your
MONDAY, JUNE 12, 10AM
CLEAN YOUR
This neighbourhood is hosting
STREET DAY
a
Clean Your Street Day on
Monday June 12th, and we
would love you and your family
“A SIMPLE GUIDE TO
ORGANIZING A FUN
EVENT TO CLEAN UP
YOUR NEIGHBOURHOOD.”
or
friends to be a part of it!
JOIN OUR TEAM!
www.ourdublin.ie/Project001
ourdublin
RUN YOUR OWN:
CLEAN YOUR
STREET DAY
“A SIMPLE GUIDE TO
ORGANIZING A FUN
EVENT TO CLEAN UP
YOUR NEIGHBOUR-
HOOD.”
9 tuesday evening On the project profile,
9
tuesday evening
On the project profile,

Barry sees that if he signs

up for an account, he can

download a Project Starter

Kit and get a Green My

Street Block Party started

in his own neighbourhood!

make it user sCenarIo 127

Make IT vIDeo

Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Make IT vIDeo Screen shots of the Make It video. 128  ourDublIn PrograMs The OurDublin website
Screen shots of the Make It video.

Screen shots of the Make It video.

128 ourDublIn PrograMs

The OurDublin website features a short promotional video about Make It.

The following script explains the main features and benefits for the public.

“Dublin is a city made up of vibrant communities of people; and no one knows your community better than you – you live it every day. As a result, you are a valuable source of knowledge, ideas and skills that can contribute to making Dublin the best city it can be!

The OurDublin project maker helps citizens work together to improve their communities, sparking creativity and imagination around city challenges.

Want to hold a festival on your street? Have an idea to help your neighbourhood save energy? Ever thought of adding a garden to your local park? We can help in a few simple steps.

OurDublin connects you to a community of passionate citizens, city-builders and community projects.

Browse the Idea Gallery and get inspired by project ideas from the collective imagination of your fellow citizens.

Got an idea of your own? Great! Start up a Project Profile and share it with the community to gather skills and support to make it happen.

When you’re out working on your project, the OurDublin Bus will provide any support we can to make it a success.

When your project is finished, we’ll help turn your success story into a Starter Kit, a how-to guide that other Dubliners can use to make changes in their own communities.

Let’s get started and make something happen!

OurDublin

imagine

the change, make the change.”

Let’s get started and make something happen! OurDublin imagine the change, make the change.” make it

make it vIDeo 129

WHAT IS A STARTER KIT? Starter Kits are simple how-to guides for making awesome from
WHAT IS A STARTER KIT?
Starter Kits are simple how-to guides for
making awesome
from the success
projects in
your community. Developed
stories of other Make It initiatives and
the best practice
advice of their organizers, Starter Kits are
an easy way
to replicate great ideas in your own neighbourhood.
Starter Kits are developed by
OurDublin staff and can be
downloaded on
select Completed Project profiles in the
Project Gallery on Project Maker.
RUN YOUR OWN:
Remember, these are guides. Every project is unique.
Feel free to improvise and have fun!
CLEAN YOUR
STREET
DAY
“A
SIMPLE
TO GUIDE
TO
ORGANIZING
A FUN
EVENT
CLEAN
UP
YOUR
NEIGHBOURHOOD.”
WHY HAVE
CLEAN YOUR
STREET DAY?
KEEPING COMMUNITIES
CLEAN
take pride
in their
their streets, their
People
communities,
parks, their homes. Nobody likes to
see rubbish on their
a Clean Your Street
walk to work or
Day is a great
to school. Having
BUS!
way to keep
THE OURDUBLIN
our communities beautiful
and welcoming.
When you’re out in your neig