Our Dublin Book

reimagining public services for the 21st century
Institute without Boundaries 2013 ISBN# 978-0-9866273-7-8

No part of this work may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying and recording, or by any information storage system without written permission from the publisher except for a brief quotation (not exceeding 200 words) in a review or professional work.
Warranties The information in this document is for informational purposes only. While efforts have been made to ensure the accuracy and veracity of the information in this document, and, although the Institute without Boundaries at George Brown College relies on reputable sources and believes the information posted in this document is correct, the Institute without Boundaries at George Brown College does not warrant the quality, accuracy, or completeness of any information in this document. Such information is provided as is without warranty or condition of any kind, either express or implied (including but not limited to direct, indirect, incidental, consequential, special, or exemplary damages) arising out of the use of this document nor are liable for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon.
Institute without Boundaries School of Design, George Brown College 230 Richmond Street East, Toronto ON M5A 1P4 Canada worldhouse.ca PROJECT PARTNERS:
TABLE OF CONtENtS
6 Preface 20 Introducing OurDublin 22 The Dublin Project 24 Research in Dublin 26 Research Synthesis 30 Dublins Priorities 32 Inspiration for OurDublin 36 How OurDublin Works 38 OurDublin Platforms and Programs 148 People, Partners & Processes 150 Project Partners 152 Institute without Boundaries 40 OurDublin Platforms 42 OurDublin Website 44 OurDublin App 46 OurDublin Bus 154 Student Team 158 Faculty Team 160 IwB Working Methods 168 Acknowledgements 146 Conclusion 134 Moving Forward 136 Implementation 138 Program Timeline 142 Exhibition and Marketing
48 OurDublin Programs 50 Sense It 78 See It 106 Make It
174 Sources
The Institute without Boundaries (IwB) presents OurDublin: a transformative program that reimagines public service delivery for cities now and in the future.
In 201213, the IwB partnered with Dublin City Council (DCC), Design Twentyrst Century (D21C) and the Dublin Institute of Technology (DIT) to address one of the most important challenges facing Dublin: increasing demands on public services with fewer resources to provide them. After nine months of research and design development, with contributions from DCC, citizens of Dublin, and design students from around the world, IwB is pleased to submit the OurDublin proposal. OurDublin addresses four goals: Enable DCC to do more with less by nding and using alternative and untapped resources. Promote mutual understanding and build trust between DCC and residents by facilitating meaningful online and offline engagement. Leverage mobile and digital technologies to inspire ideas and evidence-based solutions using valuable city data. Increase public participation in city building by bringing together people, information and ideas.
The OurDublin project envisions three integrated programs implemented across three low-cost service platforms that engage the public.
OURDUBLIN PRoGRAMS:
Sense It equips residents with a mobile app and sensor technology to crowd-source and share data about the city. See It visualizes data online, making it accessible to the public and DCC, and revealing patterns and opportunities for action. Make It facilitates community improvement projects through collaboration on and offline.
OURDUBLIN PLATFoRMS:
App Website Bus
Together, the OurDublin programs activate civic engagement, improve efficiency and transparency in public service delivery, and increase collaboration and social cohesion between residents and DCC. When city and citizens collaborate effectively and by choice, transformation is possible for all.
The Institute without Boundaries was founded in 2003 by the School of Design at George Brown College in Toronto. It is a unique research centre, design studio, and academic program focused on collaborative design practice with the objectives of social, ecological and economic innovation. Every year, a small, interdisciplinary group of students works closely with faculty, advisors and partners to tackle complex, real-world problems. From 20092013, IwB undertook the four-year project, City Systems, which examined the city at macro and micro scales, and sought to understand the complex systems that make up the urban environment and experience. The 2012-13 school year, the nal chapter of the City Systems project, focused on Dublin, Ireland and the future of public service delivery.
www.worldhouse.ca
THE DUBLiN PROJEct PARtNERS
In 201213, the Institute without Boundaries worked with a variety of organizations in Dublin, resulting in one of our most collaborative partnerships to date and one of the most well-integrated in our curriculum. The team at Design Twentyrst Century saw the potential for this partnership and took the initiative to the City Manager and his team who embraced the project. The Studio, an innovative interdepartmental unit at Dublin City Council (DCC), was essential in its role as liaison, facilitator, advocate and source of insight and inspiration. The staff at Dublin City Council opened doors, provided information and a sounding board, and have remained involved and supportive. Over the course of the academic year, the IwB students worked with their colleagues at the Dublin Institute of Technology (DIT) to great success. They have all been exemplary partners, providing invaluable feedback and guidance throughout. Though we began the year knowing that we would tackle public service design and delivery, the nal focus on technology pushed the OurDublin proposal in a new and highly productive direction. Over the past four years of the City Systems Project, the IwB has developed expertise in system and service design, community engagement and co-creation, but we have applied this knowledge most often to the built environment. The IwB class of 201213, with the guidance of our multi-disciplinary faculty, succeeded in bringing technology and collaboration together to create new virtual and physical platforms that promise a different type of relationship between the city and its residents. We are excited by OurDublins potential to make the development of public services more inclusive of citizens and more responsive to their needs. OurDublin can not only help DCC engage the public more productively, but also help the city do more with less. Luigi Ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College
Dublin City Council has benetted from the close working relationship with the Institute without Boundaries over the last year. Through the Dublin Project, City Council staff have been exposed to new ideas, processes and collaborative methods. We were always impressed by the energy and creative solutions generated and explored by this dynamic and talented group of students. Working with the IwB faculty and students, we have gained insights into our organisation and seen new opportunities for the City. I and my colleagues in the Studio, valued the opportunity to see behind the curtains of the wonderful (if exhausting) production that the IwB puts on the road each year. Seeing Luigi, Michelle and all the faculty in operation was an education in itself. Dublin City Council is already working on its next collaborative project with the IwB. I would like to thank the Studios Jeremy Wales and Zaira Rivera Fernandez in particular for their tireless support to The Dublin Project over the last year.
Deirdre N Raghallaigh The Studio Dublin City Council
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Design Twentyrst Century was delighted to have the opportunity to initiate the relationship between Dublin City Council and the Institute without Boundaries which has culminated in The Dublin Project. We were excited by this relationship as it seemed a logical progression to the pilot project Designing Dublin City, which Design Twentyrst Century had initiated with the Council and which had been led by an alumni of the IwB, Vannesa Ahuactzin. The energy, intelligence, enthusiasm and sense of delight of the IwB students who came to Dublin in SeptemberOctober 2012 was infectious and their work ethic and commitment was remarkable as was
that of the faculty who accompanied them. The work they have presented to us to date in OurDublin is over and above our expectations of them. We believe it is very timely and achievable and can be of great value to Dublin City Council and to the citizens of Dublin. We are delighted to be welcoming the IwB back to Dublin in July 2013 to present their recommendations to a wider audience and we hope that the decision will be taken by the Dublin City Council to implement the recommendations. Jean Byrne, Jim Dunne, Barry MacDevitt Design Twentyrst Century
The Dublin Project is a stream of the MA in Design Practice, started in 2012 in the School of Art, Design and Practice in the Dublin Institute of Technology. DIT worked closely with IwB in Toronto and with Dublin City Council and Design Twentyrst Century in Dublin to develop an ongoing masters programme looking at the City and how the public institutions, private bodies and educational partners can investigate, propose and make meaningful changes in a modern City. James Joyce wrote For myself, I always write about Dublin, because if I can get to the heart of Dublin I can get to the heart of
all the cities of the world. In the particular is contained the universal. In studying Dublin, the students from DIT and IwB worked closely together to develop ideas and solutions to local problems, solutions that can be adopted by other cities and developed in projects in other cities in future years. Long lasting relationships between students, practitioners and academics were initiated and enjoyable collaborations continue to evolve. Barry Sheehan Head of Design, Assistant Head of School of Art, Design and Printing Dublin Institute of Technology
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Relationships make a city. Families, friends, lovers, neighbours, colleagues it is human nature to be connected. Nowhere is this more visible than in urban centres where millions of people cross paths, interact and rely on each other. Yet its easy to forget that the quality of life we enjoy and the places where we live are the result of a special kind of relationship, a daily collaborative effort between the city and its residents in the form of public service.
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Our morning commutes, the buildings where we work, the parks and pitches where we play, the libraries where our children study, the markets where we shop, and the neighbourhoods our families call homeall are sustained by publicly delivered services. Transportation, water and waste are just a few of the many services forming a system that supports the health, happiness and prosperity of our communities.
But what happens when public services fall short? Like many cities, Dublins public services are under stress. The city is struggling to respond to an increasingly complex set of demands with fewer resources. The impact of the global nancial crisis on Dubliners and their urban environment is placing new pressures on the existing system. Conventional models for designing and delivering services are no longer adequate.
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As the interface between residents and city council, public services can make the difference between an active and optimistic citizenry and an apathetic and cynical one. When used effectively, service delivery plays a key role in building public trust and support for city decisions. By engaging with and responding to citizens, public services can be a powerful mechanism for organizing, advancing and achieving a desired quality of civic life.
There is an opportunity in Dublin to revitalize public service delivery and reshape the relationship between the public and the city. For Dublin to ourish in the current era of uncertainty, it must look inward and reimagine existing government practices, while at the same time reach outward and embrace one of its greatest resources: the creativity of its residents.
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What can Dublinersresidents and city staff alikedo to understand each other and their city better? How might they collaborate to achieve shared goals? Is there a meaningful way to involve the public in the design, delivery and evaluation of services? How can technology be leveraged to enhance participation and generate positive change? If we want our cities to thrive, we need to design new systems.
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INTRodUCING oURdUBLIN
OurDublin is a transformational program by the Institute without Boundaries that reimagines public service delivery for cities now and in the future through the development of digital tools that engage citizens and city staff on mutually selected projects.
INtROdUciNG OURdUBLiN21
THE dUBLiN pROJEct
In 2012/13, the IwB partnered with Dublin City Council (DCC), Design Twentyrst Century (D21C) and the Dublin Institute of Technology (DIT) to explore innovation in public service delivery.
Dublin is at a turning point. The city is recovering from the global nancial crisis that brought an end to the Celtic Tiger, a period of rapid economic growth that began in the mid-1990s and transformed the city.As it seeks new ways to deal with the economic downturn, Dublin City Council is seizing the opportunity to develop a new vision for the city. DCC provides over 500 services to a variety of users residents, businesses, organizations and other agencies each with very different needs. Dublin, like other cities, is grappling with heightened levels of scal restraint that may jeopardize service quality and in turn, quality of civic life. DCC has operated on a traditional model of governance designed for a different economic and social context. Important changes are required to improve efficiency and reduce spending if Dublin is to continue to evolve into the open, exible, creative city it desires to be. City administration has already indicated its enthusiasm to embrace change and creativity. A signicant symbol of this progressive mentality is the creation of the Studio at DCC. An interdepartmental unit, the Studio team is tasked with innovating to improve public service delivery in Dublin, a role with few precedents around the world. The Studios presence not only leads the city to the forefront of public sector innovation, but also stimulates an environment that encourages unique ideas. DCC, with leadership from the Studio, has reached out to partners locally and globally to help reimagine the future of Dublin. The Institute without Boundaries is one of those partners. Over the 201213 academic year, we worked closely with the Studio and DCC, Design Twentyrst Century (a not-for-prot organization), and the Dublin Institute of Technology to explore innovation in public service delivery. We also worked with the Institute of Art, Design & Technology and community groups in Dublin, as well as with schools around the world that participated in our charrettes.
Dublin, through the shared vision of its citizens and civic leaders, will be a beautiful, compact city, with a distinct character, a vibrant culture and a diverse, smart, green, innovation-based economy. Dublin City Development Plan 20112017
22iNtROdUciNG OURdUBLiN
tHE dUBLiN pROJEct23
RESEARcH iN DUBLiN
The IwB faculty and class of ten students travelled to Dublin and worked with city administration, citizens and community groups. Part discovery space and part testing ground, Dublin allowed us to explore, develop and prototype ideas.
Research revealed that the relationship between the public and city councilthe feeling of connection, being listened to and understood is limited, which impacts the quality and appreciation of services. Yet, there are opportunities to build trust between the city and its residents by increasing levels of engagement, as well as encouraging transparent evaluation, continuous improvement and responsive delivery of services. Innovations are required to meet the evolving needs of users while delivering necessary cost efficiencies.
RESEARcH iN dUBLiN25
RESEARcH SYNtHESiS
Building on our research, we created strategies for new public service delivery initiatives that respond to the four most signicant challenges we identied in Dublin.
Challenge
Challenge
?&!
responsive enough. Such perceptions can give rise to doubt, confusion and ultimately distrust. Dublin City Council has taken actions to improve openness and transparency, but its relationship with residents remains tenuous. Rebuilding and enhancing this relationship is vital to upholding citizen condence and collaborating on future city-building efforts.
Constrained resources
After achieving massive economic and social gains during the Celtic Tiger boom in the 1990s, the Irish economy suffered a major downturn in 2008, the impacts of which can still be seen around Dublin. High levels of unemployment and vacancy mark the recovering economy, leaving Dublin City Council to grapple with decreased tax revenues. Further stress has been put on municipal resources from nationally and internationally mandated (IMF and EU) budget restrictions and a countrywide municipal government hiring freeze. Despite the difficult economic climate and constrained resources, demands on services and resident expectations continue to rise. Maintaining public service quality, adapting to changing needs, and tackling economic, social and environmental challenges will necessitate reimagining and redesigning how Dublin City Council delivers public services.
Mutual misunderstanding
The complexity of city services, structures and decisions can be difficult to understand and communicate. Our research revealed poor public awareness and comprehension of Dublin City Councils purview, capabilities, challenges, successes and decision making processes. Emblematic of this misunderstanding are complaints that public agencies are frequently unclear, lacking empathetic or human traits, and are not transparent or
OurDublin goal
OurDublin goal
Enable Dublin City Council to do more with less by nding and using alternative and untapped resources.
Promote mutual understanding and build trust by facilitating meaningful online and offline engagement.
RESEARcH SYNtHESiS27
Challenge
? ?
Challenge
Limited collection and application of city data in decision making

Cities are collecting more and more information. For instance, Dublin City Councils open data initiative, Dublinked, is a great start in gathering and sharing information on topics like traffic ows and speeds. At the same time, cities are overwhelmed by the abundance of data. They are challenged by how best to analyze, understand and use the information in ways that improve the efficiency and effectiveness of services.
Poor public participation

No one has a better understanding of resident needs, difficulties, activities and goals than the people who live in and use the city every day. Not only can residents generate insights and solutions, but they also possess skills, passions and experience. Further, it is evident that they share many of the same aspirations for the city as Dublin City Council. Resident knowledge and energy are untapped, two immense resources that could be harnessed for the benet of Dublin. Presently, there are few opportunities to connect with city administration in a meaningful way and the channels that do exist can be easily overwhelmed with complaints. Residents harbour feelings of doubt, unsure that their actions contribute to decision making, while DCC fears that engaging with and responding to resident requests is too costly and resource-intensive. Dublin City Council and residents will be able to achieve better results if they can nd a more effective way to partner as collaborators, knowledge generators, creators and producers.
Using data and information to make more impactful decisions requires user-friendly formats, visualized in a variety of ways, increasingly updated in real-time with built-in exibility to adapt to the needs, uses and questions of DCC staff and residents. Intelligent decision making means being able to draw and rely on supporting evidence to interpret patterns and see connections, set priorities, develop targeted responses, and design more appropriate solutions.
OurDublin goal
OurDublin goal
Leverage mobile and digital technologies to inspire ideas and evidence-based solutions using valuable city data.
Increase public participation in city building by bringing together people, information and ideas.
RESEARcH SYNtHESiS29
DUBLiNS PRiORitiES
DCC recently released the Dublin City Development Plan for 2011-20171, a strategic document outlining the municipalitys plan for improving Dublins quality of life through sustainable planning and development.
As the IwB explored ideas for Dublin, we were cognizant not only of what Dublin is now, but what the city and its residents aspire to be. An understanding of their vision for the future guided our focus and framed our values throughout the project. DCC conducted extensive public consultation with citizens which revealed a desire for a quality, clean, green and accessible city, supporting a creative, smart economy and good, thriving, whole-life neighbourhoods. In accordance with that vision, the municipality identied initiatives across six themes: Economic Developing Dublin City as the heart of the Dublin region and the engine of the Irish economy, with a network of thriving spatial and sectoral clusters and a focus for creative talent and assets. Social Developing Dublin City as a compact city with a network of sustainable neighbourhoods which have a range of facilities, tenure and house types, promoting social inclusion of all ethnic communities. Cultural Making provision for cultural facilities and increasing protection and awareness of built and cultural heritage throughout the city. Urban Form & Spatial Creating a connected and legible city based on active streets and quality public spaces with a distinctive sense of place. Movement Building an integrated transportation network with a greater opportunity for choice. Bringing planning and zoning objectives together to increase the opportunities to live and work close to transport hubs and corridors. Environmental Providing for an overall framework to drive a vision of Sustainable Dublin over the next 25 to 30 years, making sure that buildings can adapt to changing needs and encouraging better waste management strategies.
1. Dublin City Council, Dublin City Development Plan 2011-2017, Dublin, Ireland: Dublin City Council, 2013, http://www.dublincity.ie/Planning/DublinCityDevelopmentPlan/Pages/CityDevelopmentPlan.aspx (accessed May 2013).
DUBLiNS pRiORitiES31
INSpiRAtiON FOR OURDUBLIN
Crowdsourcing, DIY urbanism, digital democracy, social design, hacking the city, making, sharing, mapping, local knowledge, participatory budgeting, cooperatives, peer-to-peer, pop-up, bottom-up, open source, open data, open government, the city 2.0!
People in cities around the world are reconnecting to community and urban life in myriad ways. Advances in communications and networking technology have transformed the city, infusing the information age with new civic purpose. Citizens from all walks of life are coming together online and off to exchange and develop ideas and take actions, big and small, to improve and enrich the places they live, work and play. Programmers are building apps to clarify urban navigation, neighbours are sharing tools, carpenters are crafting street furniture, cyclists are advocating for city infrastructure changes and graphic designers are lending their skills to placemaking, all in the name of enhancing the shared urban experience. Innovative technologies, spaces, tools and processes are allowing greater numbers of people to actively connect, understand, collaborate and engage with the city. Public officials are joining these efforts by rethinking how they communicate and work with citizens. Urban planning games, digital town hall meetings, hack the city competitions and social media engagement are just a few of the ways cities are encouraging citizen participation. Moreover, city governments are increasingly employing digital technologyin the form of sensors, real-time data visualizations and interactive engagement platformsto improve their understanding and pinpoint ways to improve services while conserving resources. These emerging new strategies for citybuilding suggest a vast array of possibilities to address the challenges faced by Dublin. They offer opportunities to build stronger relationships between all members of society, harness existing and future technology for the public good, redene the limits of government capital and better include residents in shaping their city. By nding inspiration throughout the world, yet remaining true to the spirit and context of Dublin, the IwB generated solutions that will help Dublin to thrive.
INSpiRAtiON FOR OURdUBLiN33
INSpiRAtiON FOR OURDUBLIN
City Hall to GoBoston, USA Inspired by the mobility of food trucks, City Hall to Go visits neighbourhoods across Boston to provide city services directly to residents. Hack the CityDublin, IE An exhibition and events program that nds solutions to common city challenges by adopting the hacker mentality of disassembly and reassembly for the public good.
Community PlanItDetroit, USA Community PlanIt is an online game that makes real urban planning decisions fun and engaging, encouraging a broader swath of the public to get involved in their city. SF ParkSan Francisco, USA SF Park uses parking sensors to let drivers know where spots are available in the downtown core, reducing congestion and pollution from circling cars.
INSpiRAtiON FOR OURdUBLiN35
(OurDublin Process)
HOw OURdUBLiN wORKS
Inspired by global initiatives that empower citizens to become more engaged in civic life, we designed OurDublin to address the needs of residents and governments, together.
OurDublin is an integrated system of three participatory programs that leverage the power of technology to encourage, facilitate and increase citizen-centred dialogue, organization and action around a wide variety of city issues. Developing the design at three scales individual, neighbourhood and cityprovides a framework to engage residents needs more holistically, and creates opportunities for people to come together to dene and solve problems in their communities. The three programs of OurDublinSense It, See It, Make Itwork together by collecting and sharing valuable data about the city, visualizing that data to reveal patterns and opportunities for change, and using the insights gathered to mobilize communities to improve the city.
HOw OURdUBLiN wORKS37
The online and mobile platforms provide the ease of use citizens have come to expect. The digital is grounded in the physical through the OurDublin Bus, which reaches out to communities across Dublin for both brand awareness and direct engagement, connecting with people face to face. Together, the OurDublin programs support and activate civic engagement, increase efficiency in public service delivery for the city, and facilitate collaboration and social cohesion between residents.
OurDublin Concept Diagram
(OurDublin Intro)
(OurDublin Process)
OURDUBLiN PLAtFORmS ANd PROGRAmS
OurDublin operates as a suite of connected programs. Valuable local data is collected. Complex concepts are visualized. Solutions are prototyped in context.
The three OurDublin programs are open and voluntary: anyone can get involved in any program at any time. While participants may come and go, there is a continual ow of information throughout the city that is captured and transformed into actionable, city-building ideas. Sense It uses Data Missionscooperative, city-wide information scavenger hunts dened by DCC and aided by sensorsto collect targeted data about city environments. See It visualizes that and other data on the online Dashboarda customizable, DCC managed website that collects and visualizes the datato reveal valuable insights.
OurDublin Platforms and Programs Diagram
As the process repeats, data collected from the original city environment will change, reecting the positive impact of the Make It projects and generating new needs and opportunities for community improvement. The ow of data, information, and knowledge cycles continuously, transitioning from one program and feeding into the next. However, in practical application, the system can be accessed at any point, without reference to the preceding or following programs. Make It projects may begin without information from the online Dashboarda great community building idea can be sourced from anywhere. Sense It feeds valuable local information into the online Dashboard but the data can also be sourced elsewhere. The system is exible and has the capacity to grow and evolve over time. What remains constant is the city building potential of the OurDublin system.
Make It then uses Project Makeran on-line kickstarter that brings together resources to help citizens translate those insights into projects that address the specic needs of that environment.
OURDUBLiN PLAtFORmS ANd PROGRAmS39
oURdUBLIN PLATFoRMS
The OurDublin system engages the public across three platforms:
WEBSitE App BUS
OURDUBLiN PLAtFORmS41
This is
Im running right now!
OURDUBLiN PLAtFORmS
The OurDublin Website
.
Smitheld Blackhorse Avenue Aungier Street
OurDublin Bus Live Camera
Ranger Road
Merrion Row
OurDublin Bus Schedule
The OurDublin website is the central hub, providing support for the three programs: Sense It, See It and Make It. It is also the primary interface for users, and the rst point of digital interaction with the OurDublin program. The website is where OurDublin staff and residents control their OurDublin experience. The website allows users to: Registration is not required to: Browse tiles, projects, or missions Registration is required to: Build personal dashboards, join projects, or add missions
This is
Download our app and go on a data missions, earning points and prizes. Challenge your friends and family! Im running
right now!
Explore the Dashboard, and get inspired by looking at Dublin in a whole new way.
More Info
Search and become agents for Data Missions in Sense It

Explore the project gallery, or start your own project! You will nd all the resources you need to make it happen.
More Info
Browse tiles and build personalized Dashboards that channel information from See It Find, propose and start Make It projects The website allows OurDublin staff to: Create Data Missions in Sense It Create initial visualizations for the data in See itonce these are developed, they require little maintenance as data is automatically aggregated and fed into tiles Ensure accountability but also preserve anonymity of users Monitor the project proles that are submitted to Make It
More Info
Ranger Road
OurDublin Imagine a Dublin where its easier to live, work and play. A Dublin where everyone, both Bus Schedule Merrion Row Smitheld Blackhorse Avenue Aungier Street citizen and government, can help shape our city into the place they want it to be. Introducing OurDublin, a way to nd valuable information about the city, look at this information for ideas, and work together to turn these ideas into reality.
About Information Contact Us
Download our app and go on a data missions, earning points and prizes. Challenge your friends and family!
More Info
More Info
More Info
Imagine a Dublin where its easier to live, work and play. A Dublin where everyone, both citizen and government, can help shape our city into the place they want it to be. Introducing OurDublin, a way to nd valuable information about the city, look at this information for ideas, and work together to turn these ideas into reality.
42OURdUBLiN pLAtFORmS
OURDUBLiN WEBSitE43
OURDUBLiN PLAtFORmS
The OurDublin App

The OurDublin app is a mobile support tool for the website that provides users with location-based engagement opportunities and convenient on-the-go access to their OurDublin account. The app is most important to Sense It, as it controls data collection by phone sensors. Every time a user signs up for a Data Mission, a tile is added to the Sense I t tab on their dashboard. The data collected feeds directly to tiles in See It. The OurDublin app equips citizens with simple tools to better evaluate, relate and engage with the city in their daily lives. Five icons represent the ve aspects of a users OurDublin account:
Log in
Notications Activity
My Prole My Points
Password
Dont have an account? Sign up at the :
My Data The app allows users to:
OurDublin Website Portal
Create an account Explore Sense It Data Missions theyve signed up for Consult information tiles from their See It Dashboard Review Make It projects they joined Submit city-building ideas to the Make It Ideas Gallery
Q W E R T Y U I O P A S D F G H J K L Z X C V B N M
@123
.com
Go
OURDUBLiN APP45
OURDUBLiN PLAtFORmS
The OurDublin Bus

The OurDublin bus is the primary outreach platform of the OurDublin program. It raises awareness and provides on-the-ground support for Sense It, See It, and most importantly, for Make It. The bus is a mobile city council: it travels Dublins neighbourhoods to get in touch with communities, bringing the government directly to the people. The bus: Is operated by the friendly OurDublin team Makes appearances at events, block parties and street festivals Provides services related to each OurDublin program The bus allows residents to: Engage city staff and officials with their questions, concerns and feedback View DCC as more personable and approachable The bus allows OurDublin staff to: Encourage citizens to start their own projects Distribute project materials Provide targeted, on-site support to residents working on projects Monitor and raise the prole of active projects, take photos and collect success stories Facilitate public consultation and collect ideas and feedback from community members
OURDUBLiN BUS47
oURdUBLIN PRoGRAMS
OurDublin is made up of three interconnected programs: sense it see it make it
48OURdUBLiN pROGRAmS
OURdUBLiN pROGRAm49
oURdUBLIN: SENSE IT
Sense It equips residents with a mobile app and sensor technology to collect and share data on the urban environment and daily activity in the city. Sense It feeds that information to the city where staff can make more informed decisions based on the specic, current needs demonstrated by the data.
OURdUBLiN: SENSE IT51
SENSiNG A citY
A collaborative effort between DCC and residents, Sense It is a data collection program that documents the urban environment and how people use it.
City staff dene priorities for collecting data,using sensor technology already built into their smartphones. Sense It enables the collection of passive data, documenting environmental conditions of the city such as air pollutants. It also enables residents to actively record urban phenomena of their choice, such as dangerous footpaths. The OurDublin app acts as the primary platform for Sense It, transmitting the data directly to DCC to be compiled and analyzed. How it works Data Missions are cooperative city-wide scavenger hunts for valuable urban data. Through the use of smartphone sensors, residents are invited to participate in fun, game-like challenges to collect data from their surrounding city environment and daily activities. Sense It crowdsources data. Residents choose to participate, choose to collect data, and choose which data to share with DCCencouraged through the process by rewarding experiences called Data Missions. Residents can participate in two types of Data Missions: passive missionssimply switching the sensor on and off to begin and end; and active missionsthoughtfully using the sensor to record particular experiences and environments. Although users are required to create an account in order to verify the accuracy of the data, anonymity is preserved. The use of smartphones guarantees widespread access to the program, familiarity with the technology, and capability for mobile data collection. How it helps Sense It Data Missions provide city managers and public sector staff with access to targeted data sets that are often difficult and expensive to obtain. By empowering residents as information gatherers, Data Missions are breaking new ground in urban analysis. In the OurDublin system, data collected from Sense It can be distilled and visualized as information on the See It online Dashboard, providing evidence for informed community projects in Make It.
The city contains a lot of valuable information. Citizens, agencies, transport companies, and energy companies which do not share their knowledge, but keep it to themselvesthat truly is a barrier for a Smart City. Sren Smidt-Jensen, The Danish Architecture Centre
SENSE IT SENSiNG A citY 53
SENSE it SERVicE mAp

Parameters and constraints Citizen request DCC department request OurDublin staff insight Partner organization request Goals and targets Sensors required Benets and reasoning Instructions Creation of visualization Distribution to DCC staff Thank you message and description of use for data Reward distributed
ViSUALiZAtiON tHROUGH SEE it dASHBOARd
IdENtiFicAtiON OF dAtA NEEd
CREAtiON OF dAtA miSSiON
AGGREGAtiON OF dAtA
FOLLOwUp witH pARticipANtS
DCC
DCC provides activity information for resident Residents send data to DCC DCC distributes information to resident
PARticipAtiON iN pASSiVE dAtA miSSiON
LEARNiNG ANd diScOVERY
ORiENtAtiON ANd EdUcAtiON
EXpLORAtiON
Activation of sensors
REViEw OF cOmpLEtEd miSSiON
RESIdENT
Website link OurDublin Bus at events Press releases OurDublin videos Posters and advertisements
Registration for Sense It on OurDublin website Downloading of OurDublin app to smartphone
Exploration of current missions and decision to participate Exploration of completed missions and results
PARticipAtiON iN ActiVE dAtA miSSiON
Receipt of incentives through rewards Conrmation that data has been submitted
Activation of sensors, photography, response logging at appropriate times Submission of data to DCC
Exploration of data others have contributed
LEGENd
User Experience Sharing of Information Access of Information
PARtNERiNG witH tHE pUBLic tO cOLLEct VALUABLE dAtA FROm AROUNd tHE citY
SENSE IT SERVicE mAp55
StRAtEGiES
A Collaborative Data Initiative
Engagement On The Go Sense It facilitates engagement on and offline by digitally capturing the urban environment on the go. Through their immediacy, accessibility, and pervasiveness, smartphones will undoubtedly become more important as connection points between cities and their residents. With sixty percent of Dubliners owning a smartphone2 and a free Wi-Fi network being rolled out across the city, Dublin City Council
can use the opportunity to connect with residents on their mobile devices, reaching them in the streets, in cafes, on commutes to work or at school. Sense It takes advantage of the growing familiarity with smartphones and apps to engage new audiences. Furthermore, in comparison to the stationary sensors currently used in cities, smartphones allow the use of mobile sensors which can collect more diverse forms of data.
Crowdsourcing Data Sense It taps into alternative resources by mobilizing civic volunteers to crowdsource city data. Crowdsourcing is a collaborative problem solving model that enlists members of the public to donate their time, skills, opinions and ideas in response to a dened challenge. Many small contributions lead to a greater collective result with shared benets. With Sense It, DCC denes tasks by launching specic Data Missions that aim to generate insights into particular
city issues, activities, behaviours or patterns. Residents of all ages, backgrounds and skill levels take part by joining Missions and completing the specied tasks, generating more information, more quickly than DCC would be able to collect on its own. With access to targeted and actionable urban data, DCC and the public can better understand key patterns and trends and work together to make smarter decisions about the city.
Data Volunteering Sense It uses mobile technology in a new way by creating an opt-in data collection and sharing philosophy. People are increasingly concerned with how their data is being collected and used. Public discussions about privacy and control over personal information will continue as individuals and technology become more connected, and more information is stored and used with or without our knowledge. Sense Its opt-in Data Mission scheme is a unique proposal that rethinks existing
data collecting relationships. Citizens elect to participate in the program and decide which information to share. That data is made anonymous to preserve condentiality. DCC ensures that the data is not released to third parties, and engages the public in a discussion about the benets of city data and how it can be used to improve the quality of life for all in Dublin.
2. Dublin City Council. Making Dublin Digital. Dublin, Ireland: Dublin City Council, 2012. http://www.dublincity.ie/Press/dccPressPacks/YDYV/Documents/YDYV%203%20Making%20Dublin%20Digital.pdf (accessed April 2013).
SENSE IT StRAtEGiES 57
PREcEdENtS ANd PROtOtYpES
Global Precedent: Street Bump
IWB Prototype: Switch
Street Bump is a mobile app that collects data on road conditions while driving. The government is able to analyze bump data against GPS locations in order to see where repairs are needed. Goals Generate real-time information for government to x problems and plan longer-term investments. Give residents the opportunity to impact city priorities.
Design Components Game-based points system incentivizes use Easy-to-use system requires little work Geo-tagging photographs is an additional option Business Outcomes Utilizes technology that citizens already own, therefore saving the city money on road surveys (887 problems identied based on 267 trips) More accurate, live data about road conditions leads to greater efficiency in addressing road maintenance problems, saving time and money
Switch is a social network based on energy consumption, empowering customers to make better choices. The system incentivizes users to pay attention to and reduce energy usage, instead of automatically paying bills. Goal Change the dialogue around energy consumption from negative to positive messaging, encouraging reductions instead of criticizing waste.
Design Components Personal dashboard includes live data, goal-setting, and achievement levels Prole records personal data statistics Offers game-based challenges and rewards to excite residents to join Business Outcomes Produces fewer greenhouse gas emissions without switching energy sources while using limited government resources Data is collected on how citizens consume energy
SENSE IT pREcEdENtS ANd pROtOtYpES 59
Additional Global Precedents:
Fix Your Street A local incident reporting tool in multiple cities within Ireland. Citizens can use the website or app to alert their local council to non-emergency issues such as graffiti, street lighting, drainage or illegal dumping. Issues are addressed by the appropriate authority in two working days. Nike FuelBand A bracelet that measures the daily activity of users, including steps taken and calories burned. Data is transmitted to the users cellphone, where progress is displayed, goals can be set, and results shared with friends.
SENSE IT pREcEdENtS ANd pROtOtYpES 61
SENSE it iN ActiON
SENSE IT iN ActiON 63
SENSE it USER ScENARiO
Monday Morning Meet Aoife. She works at the DCC Studio, and takes the Luas to work.
MISSION ADDED
You are an agent on this mission
Liam T.
My Missions
Mission Gallery
MISSION : LOCATE THE WASTE

JOIN OUR MISSION TO LOCATE ILLEGAL DUMPING IN THE CITY SO WE CAN MAKE DUBLIN A CLEANER, MORE PLEASANT PLACE TO LIVE!
SHARE
WHEN: 11:00, Saturday, May 20th 2013 DETAILS :

Use the Sense It app to take photos of illegally dumped garbage and upload them to OurDublin. Our crews can see where the garbage is and come and clean it up. REWARD : 5 photos = 500 points
+1
TAGS
waste garbage dumping community clean
TOP SCORES :
2700 POINTS! 2000 POINTS! 1600 POINTS! 1500 POINTS!
NEWS :
May 24th, 2013
Weve already got a huge number of participants on this mission and we are working on a new route for city cleaning as we speak! Thank you to everyone competing to clean up the streets of Dublin!
SEE IT ON YOUR DASHBOARD :

Illegally dumped garbage, on map
TILE ADDED
About
Information Contact Us
This is
Im running right now!
.
Smitheld Blackhorse Avenue Aungier Street
Ranger Road
Merrion Row
Download our app and go on a data missions, earning points and prizes Challenge
Explore the Dashboard, and get inspired by looking at Dublin in a whole new way
Explore the project gallery, or start your own project! You will nd all the resources
Monday Morning
At work, Aoife has been looking to improve the efficiency of street maintenance in consultation with the Waste Management department. Monday Morning Meet Liam. He is an urban data geek who loves talking and tweeting about the city. She creates a Locate the Waste Data Mission that allows citizens to report illegally-dumped garbage.
SENSE IT USER ScENARiO 65
http://ourdublin.ie
Liam T.
My Missions
MISSION GALLERY
Search results :
6
NARROW SEARCH :
recently added most popular
500
points
200
points
800
points
most points available
LOCATE THE WASTE
HOW MUCH WASTE DOES YOUR HOUSEHOLD CREATE?

MAR 6 LAUNCH 2 167 AGENTS
NOISE POLLUTION IN THE LATE EVENINGS
Waste
Source department
MAY 5 LAUNCH 299 AGENTS
Apply lters to narrow search, or search by keyword
APR 30 LAUNCH
634 AGENTS
Pollution
1200
points
100
points
950
MONITOR TRAFFIC AND CO2 EMISSIONS NEAR PARKS
MAY 6 LAUNCH
points
HOW DO EXHAUST FUMES AFFECT CYCLISTS?

MAY 1 LAUNCH 1 456 AGENTS
WHAT PARTS OF DUBLIN HAVE THE WORST AIR QUALITY?

JUL 12 LAUNCH 973 AGENTS
See how many citizens are agents on each mission, and how many points you can earn
Monday Morning
Meanwhile, Liam browses the OurDublin website at home. He likes what he sees and Quick Registers an account, choosing to ll out his prole later. He goes to Sense It to browse for Data Missions in the Mission Gallery.
He notices the Locate the Waste Mission, where he can earn points for submitting photos of illegally dumped garbage. He hates seeing trash around the city, so he becomes a Mission Agent.
1 032 AGENTS
http://ourdublin.ie
Liam T.
My Missions
Mission Gallery
MISSION : LOCATE THE WASTE

JOIN OUR MISSION TO LOCATE ILLEGAL DUMPING IN THE CITY SO WE CAN MAKE DUBLIN A CLEANER, MORE PLEASANT PLACE TO LIVE!
SHARE
WHEN: 11:00, Saturday, May 20th 2013 DETAILS :

Use the Sense It app to take photos of illegally dumped garbage and upload them to OurDublin. Our crews can see where the garbage is and come and clean it up. REWARD :
+1
TAGS
waste garbage dumping community clean
MISSION ADDED
You are an agent on this mission
5 photos = 500 points
Add the mission and become an agent
TOP SCORES :
2700 POINTS! 2000
POINTS!
NEWS :
May 24th, 2013
Weve already got a huge number of participants on this mission and we are working on a new route for city cleaning as we speak! Thank you to everyone competing to clean up the streets of Dublin!
SEE IT ON YOUR DASHBOARD :

Illegally dumped garbage, on map

See top scores, get updates, and view this missions tile on your dashboard
TILE ADDED
Monday Morning
1600 POINTS! 1500 POINTS!
He notices the Locate the Waste Mission, where he can earn points for submitting photos of illegally-dumped garbage. He hates seeing trash around the city, so he becomes a Mission Agent. 6 Tuesday Afternoon Liam downloads the OurDublin app while he walks to work.
About
Log in
Username
Liam T.
Locate the Waste

ON
Locate the Waste

Take photos of illegallydumped garbage and upload them to OurDublin. Our crews can see where the garbage is and come and clean it up. Reward : 5 photos = 500 points
Locate the Waste
Locate the Waste
Locate the Waste

Dont have have an an account? account? Sign up at the : Dont
Password
Noise in the city

OFF
Take photo
Tap the map where you see dumped garbage.
Upload from gallery
Q W E R T Y U I O A S D F G H J
Log Log Log in in in
Liam Liam T. Liam T. T.
Broken streetlights
OFF
Z X
Your commute
ON
Share
START MISSION
Locate Locate Locate the the Waste the Waste Waste
Locate Locate the Locate the Waste Waste the Waste
. Username Username Username

Password Password Password
.com
Go

ON ONON
Noise Noise Noise in in the in the city the city city

DontDont Dont have Dont an have account? have an account? account? anSign account? Dont have Dont an have account? have an an account? up Sign at Sign up the at : up the at : the :
OFF OFF OFF
OurDublin OurDublin OurDublin Website Website Website Portal Portal Portal
Take Take photos Take photos photos of illegallyof illegallyof illegallydumped dumped dumped garbage garbage garbage and and and upload upload upload them them to them OurDublin. to OurDublin. to OurDublin. Our Our crews Our crews crews can can see can see where see where where thethe garbage the garbage garbage is and is and is come and come come and and clean and clean clean it up. it up. it up. Reward Reward Reward : 5 photos : 5 photos : 5 photos = 500 = 500 = 500 points points points
Tuesday Afternoon
you you you where where where map map map the the the Tap Tap Tap garbage. garbage. garbage. dumped dumped see see see dumped
He logs in with his new username and password, and accesses a list of missions he added the
Take Take photo photo Take photo
Upload Upload from Upload from gallery gallery from gallery
Q W Q Q W EW E R E R T R T Y T Y U Y U I U O I O I O A A S A S D S D F D G F F G H G H J H J J Z Z X Z X X .
Go .com . /. /.com / .com Go Go
Broken Broken Broken streetlights streetlights streetlights

OFF OFF OFF
8
Share Share Share
Tuesday Afternoon
Along his walk, he submits ve photos of dumped garbage to the Locate the Waste Mission, earning 500 points. He can redeem his points for prizes in his OurDublin My Points page.
Your Your Your commute commute commute

ON ONON
START START START MISSION MISSION MISSION
day before. He turns some of them on so his sensors can start collecting data. He opens the Locate the Waste Mission.
Locate the Waste
Locate Locate the Locate Waste the Waste the Waste
Congratulations !
You have earned 500 points . You can redeem for prizes in My Points.
Congratulations Congratulations Congratulations ! ! !

You have You have earned You earned have earned 500 500 points points . 500 . points . You can Youredeem can You redeem can redeem for prizes for prizes infor My in prizes My in My Points. Points. Points.
OK
OK OK
OK
http://ourdublin.ie
Liam T.
Manage Tiles
Manage Tabs
Tile Gallery
MY DASHBOARD
Lighting Maps Sense
O UR
Number of lighting complaints complai
Broken street lamps, on map Broken street lamps,
Project 1
Waste
DU B L I N
Broken street lamps, on map on map
Street lamp repairs airs
WEXFO
RD
L A U NC H
Bike thefts, the by area
Vehicle accidents, on map
Street li lighting complaints, month of March
About
Tuesday Afternoon
Aoife checks the tile for the Locate the Waste Mission she created. She sees that several data points have been submitted over the last two days. The Waste Management team will be able to use this data to more efficiently clean the streets of Dublin. The Locate the Waste Mission has been a success! 10 Tuesday Afternoon After work, Liam is walking home when he notices an exciting event near his street. It is a launch event for the OurDublin program in his community! SENSE IT USER ScENARiO 71
SENSE it VidEO
The OurDublin website features a short promotional video about Sense It. The following script explains the main features and benets for the public. Everything in Dublin your community, your school, your work is full of data; data that could help the government deliver better services, that could help your neighbour get to work on time, that could help stop illegal dumping in your park. So whats the problem? Why havent we gathered all this data yet? Well, with new technology now we can. But we need YOUR help! The OurDublin sensor app allows you to collect data from anywhere in the city, using the features already built into your smartphone. You have control, choosing when to participate. Data sent from your phone is then directly compiled with those of other users, revealing trends for all over Dublin. Lets take a look at this feature in more detailAfter creating an account, you can sign in and take a look at all current and past Data Missions. These are fun challenges that encourage you to explore your city on topics that range from cycling routes to waste collection to safety. Well let you know what to do, and what the data will be used for. For some Missions you wont have to do anything, just let the app record the data. For others, you may choose to take photos and geo tag locations. Challenge your friends, see how many Missions you can complete and how many points you can receive. See who senses the most data for Dublin! OurDublin: sensing the city around us
Screen shots of the Sense It video.
SENSE IT VidEO 73
Sensor tile
FUtURE dEVELOpmENt
Filler tile Tiles come in 3 sizes that attach to a grid Expandable exible bracket Sends information via bluetooth and wi- Brushed aluminum and injection molded plastic
Following the successful implementation of the app-based program, external sensor units could be added to users smartphones to expand on the range of data that can be collected.
The external sensor unit is envisioned as a exible grid to be wrapped around any size of phone, with spaces to attach individual sensor capsules. Sensors would be linked with a wireless internet transceiver to send data directly to Dublin City Council through Wi-Fi or Bluetooth. Registration for Data Missions would be similar to the process outlined above. However, once a Mission is selected, the individual sensor capsules would be physically delivered to users, either through mail or at an OurDublin Bus event. The user would clip the sensor in the unit, and data retrieval would automatically begin. An external sensor unit would allow for broader data collection than what is currently available on smartphones. While it is anticipated that phones will have more relevant sensors in the future, this system does not rely on phone manufacturers, only the latest available technology. Furthermore, the ability to add and switch sensors means that the data type collected can be quickly updated simply by mailing out new sensors. This results in a system that is rapidly responsive to the changing data needs of DCC. For example, noise level, air quality, and humidity could all be monitored using external sensors. With technology increasingly seen as an accessory, an external sensor unit would allow for a styled device that could emerge as an object of desire. Coloured ller capsules could be added to allow for customization. The unit could evolve into a bracelet, expanding its application beyond a phone. At the same time, an external sensor unit is a clear advertisement for the OurDublin brand, indicating that the individual is a participant and spreading awareness of the program. A physical object can be far more enticing than an app. An external sensor would also allow those without a smartphone, or those who feel uncomfortable using apps, to fully participate in Sense It. This makes the program more inclusive and generates more accurate and representative data.
SENSE IT FUtURE dEVELOpmENt 75
AppLicAtiONS ANd BENEFitS VALUE oF SENSE IT

Sense It has the potential to crowdsource actual real-time needs of the citizens of Dublin and effectively measure the importance of need by: Citizens maintaining community assets to functional high standards. For example, citizens can provide information on the state of street trees and functionality of the street lighting and send this information to DCC. This service is estimated as increasing the efficiency of maintenance of public infrastructure by 1% and therefore reducing DCCs annual spending. Citizens actively participating and engaging with DCC by providing realtime feedback on specic challenges or questions. For example, citizens can document the location of public waste containers and send this information to DCC. This service is estimated as increasing the efficiency of waste collection by 1% and therefore reducing DCCs annual spending. Providing data input by downloading an app that can monitor and transmit information or monitor issues such as noise, air pollution, highly localized weather, etc. For example, citizens comparing bike lane ridership across time can generate insights about safety, location appropriateness and return on investment.
IMPACT oF SENSE IT
10.Instances of illegal activities will be documented such as dumping, burnt out lighting, clogged sewers, chipped footpaths, potholes, graffiti, etc. 9. New environmental condition data will be captured like noise, air pollution, etc. 8. Route planning will be more efficient by tracking bike, car, transit or walking trips with GPS. 7. Ambient noise levels, air pollution, highly localized temperature and weather conditions will be recorded. 6. Neighbourhood solutions to problems will be crowdsourced. 5. Opportunities such as sales, rentals, special trades, etc. will be identied. 4. Neighbourhood lost and found services will be easily organized. 3. Neighbourhood participation in health and safety (e.g. neighbourhood watch) will be facilitated. 2. Public space will be used more efficiently, such as libraries, parks, community centres, sporting elds, public transit, shopping malls, etc. 1. An up-to-date inventory of community assets will be easily maintained (location and status of trees, street furniture, lighting, garbage, etc.).
BENEFITS FoR CITIZENS BENEFITS FoR DCC

DCC can collect data by using citizen engagement. DCC can collect focused data that adheres to data missions addressing specic challenges or questions. Increased capacity to use hard evidence to highlight important local issues that is independent of political involvement, and to collect hard data that can be used to prioritize decisions. Citizens will become empowered to make tangible impact to improve the standards for their communities. Mutual responsibility for the care and attention to each communitys essential public infrastructure will increase civic participation, and increase satisfaction with DCC. Citizens will become monitors of their own welfare, and help Dublin establish a new type of civic participation for the digital age.
SENSE IT AppLicAtiONS & BENEFitS 77
OURDUBLIN: SEE IT
See It is a personalized Dashboard on the OurDublin website that visualizes and organizes city data. See It makes information understandable and accessible, allowing DCC and residents to analyse and react to data on their own terms.
OURdUBLiN: SEE IT79
ViSUALiZiNG citY pAttERNS
See It compiles data from different sources throughout the city and transforms it into useful information through visualizations to be used by city officials and residents.
An online Dashboard organizes the information, allowing the public and DCC staff to explore maps, graphs and charts that evaluate the city through multiple lenses. Content is sourced from DCC departments, physical sensors built into the citys infrastructure, and citizens using Sense It. For example, city maps of social housing can be overlaid with observations by residents of dangerous spaces, revealing patterns of abandoned lots and burnt out lightbulbs. How it works The Dashboard can be personalized for both staff and residents. Each user can search for the type of information they need, choose the best result, then arrange their visualizations however they like for easier access. See It allows for real-time monitoring of data streams, and the ability to overlay and compare data sets to reveal hidden connections. The amalgamation of multiple sources of content reduces redundancy in data management for DCC, and creates a single information destination for all users.
SEE IT ViSUALiZiNG citY PAttERNS 81
How it helps See It retrieves data from Sense It and provides insights to drive Make It projects. By using the Dashboard, users can make more informed decisions and uncover opportunities for action. DCC can improve resource allocation and recognize patterns in service delivery, while the public can better interact with their city and more accurately evaluate DCC actions.
Dublin, like all cities, is complex to plan, manage and service. The amount of public information produced by us and other public service providers is breathtaking but can be difficult to assimilate. John Tierney, Dublin City Manager 2006-2013
SEE it SERVicE mAp

Criteria for datasets IBM Sensor Intel Sensor Dublinked DCC datasets National Government Existing Sense It data Visualization types: graphs, charts, diagrams, maps Link to live data feeds DCC datasets Graphic and information design process Questions and answers Troubleshooting Continuous visualization Expansion of partnerships Creation of default dashboards
INcORpORAtiON OF dAtA iNtO OURDUBLiN
DCC
SENSE it dAtA miSSiON cOmpLEtEd
DCC uploads visualizations for resident
ViSUAL diSpLAY OF RELEVANt ANd ActiONABLE iNFORmAtiON ABOUt tHE citY
LEARNiNG ANd diScOVERY
ORiENtAtiON ANd EdUcAtiON
INtERActiON witH DASHBOARd
REActiON tO iNFORmAtiON
RESIdENT
Website link OurDublin Bus at events Press releases OurDublin videos Posters and advertisements
Exploration of OurDublin App Exploration of OurDublin Bus Exploration of OurDublin Website
Selection of a topic and review of default dashboard Search for tiles and creation of personal dashboard Experimentation with dataset comparisons Sharing of tiles and visualizations
Behavioural change Inuencing of opinion Project ideas
LEGENd
User Experience Sharing of Information Access to Information
mAKE it pROJEct GALLERY
SEE IT SERVicE mAp 83
StRAtEGiES
Visualizing Patterns in Data

A Single Window Into The City See It brings together multiple streams of data in a single interface. Dublins data is being collected in large numbers, in multiple formats and by a variety of disconnected stakeholders. For city data to be useful, it has to be structured. The rst step is bringing it together in a central place. By aggregating dispersed city data, the See It Dashboard makes it easier to manage, maintain, and build links between data-sets in a single, comprehensive interface. See It brings together data from multiple sources, including DCC and other government agencies and companies partnering with DCC, and the public. It can consolidate information such as transport and water data collected by IBM, resident-sourced data generated by the OurDublin Sense It app, data from national agencies like the Health and Safety Authority or Central Statistics Office, and the wealth of information collected by DCC departments like the Fire Brigade and Emergency Medical Services. Building a robust, central data management tool will also make it easier to incorporate future technologies and initiatives like Intels planned lamppostmounted pollution and weather sensors.
Beyond The Spreadsheet See It uses technology to do more with Dublins data by visualizing it in real-time and multiple formats for easy comparison and analysis. Embracing open data means more than making spreadsheets and reports available online. Information-hungry residents expect data to be up to the minute and easy to access, use and understand, so they can make better decisions, quickly. Catering to these needs and expectations would be just as benecial for the whole of Dublin City Council and its individual employees.
Leading cities are using data to improve government performance and to improve quality of life for the public. Rather than release CSV, KML or JSON les that many residents and employees do not know how to use, they are building intuitive and interactive platforms that make getting the right information easier and faster. The See It Dashboard displays data in multiple waysinteractive maps, graphs, charts or sortable listsso the user can choose the format that best suits his or her needs.
Information You Can Act On See It improves access and usability of information online to support more evidence-based decision making and change. Data alone cannot improve a city. All stakeholdersgovernment employees, citizens, researchers and businesses must be able to use the most relevant information to make the most informed decisions. See It makes stronger links between data production and data use. Currently, Dublins data production is too technical to be accessed by large numbers of employees or the public. The See It user-friendly Dashboard turns data into applicable information that impacts daily actions and achieves greater outcomes, be it for department managers, workers on the street, citizens, programmers or business owners. Graphic visualization enables simpler and faster monitoring of data. For instance, a map of illegal waste disposal makes it easier for a DCC employee to compare neighbourhoods, monitor the success of an awareness campaign over time and respond appropriately.
SEE IT StRAtEGiES 85
Global Precedent: Boston Open Government
IwB Prototype: Information Exchange
Bostons Open Government website is a data portal, providing citizens easy access to raw data, interactive mapping, performance benchmarks, and tools to collaborate. Goals Make city data accessible, understandable, and actionable to increase transparency, accountability, and citizen participation in government. Make it easier for business to leverage data to develop products and services.
Design Components Clear and simple website interface Manipulation of data into multiple formats Clearly stated values and aims Different tools for different users Business Outcomes Less complaints and information requests from citizens Service design improvements Developers using data for technological innovations
The Information Exchange is an interactive billboard that facilitates communication between government and citizens. It broadcasts important city messages to the public, and gathers opinions and feedback to send to the government. Goal Redene government-citizen communication to be more than occasional, formal consultation, and instead create a continuous process of public engagement that benets both parties.
Design Components Digital interface with a physical presence acts as community focal point Highlights local amenities and events to keep citizens interested Comments to government receive replies, maintaining the feedback loop Business Outcomes Better understanding of citizen needs leads to better government decisions Better understanding of government actions leads to greater public trust
SEE IT PREcEdENtS ANd pROtOtYpES 87
City Forward A web-based city dashboard created by IBM, enabling users to view and interact with open source data from cities around the country. Users can share their visualizations and discuss insights, prompting further investigation and dialogue about how cities work. VanMap The City of Vancouver uses a web-based application to display data about the city in map form. Data from a variety of sources is organized into layers, to be combined and isolated by the user.
SEE it iN ActiON
SEE IT IN ActiON 91
SEE it USER ScENARiO

Locate the Waste
ON
Broken Streetlamps
Tag the map where you see a broken streetlamp. Our street crews will be out xing them within the next few days!
Broken Broken Streetlamps Broken Streetlamps Streetlamps Reward : 3 tags = 200 points Broken Broken Broken Streetlamps Streetlamps Streetlamps
Broken Streetlamps
Noise in the city

OFF
Tap the map where you see a broken streetlamp.

ON
Broken streetlamps ONON ON

OFF OFF OFF
Noise Noise Noise in in the the in city the city city

ON
Your commute
Tag Tag the Tag the map map the where map where you where you see you see see a broken a broken a broken streetlamp. streetlamp. streetlamp. Our Our Our street street crews street crews will crews will be be will out out be out xing xing them xing them within them within the within the next next the next few few days! few days! days! Reward Reward Reward : 3 tags : 3 tags :=3200 tags = 200 points = 200 points points
Monday Night
Liam is walking home

you you you where where where map map map thethe the Tap Tap Tap streetlamp. streetlamp. streetlamp. broken a broken a a broken see see see
alone after an evening out, and launches his Our Dublin app when he sees a broken street
START MISSION
Broken Broken Broken streetlamps streetlamps streetlamps

ONON ON
Your Your commute Your commute commute

ONON ON
START START MISSION START MISSION MISSION
lamp. He reports it through the Broken Street Lamps Mission for which he recently became an agent.
SEE IT USER ScENARiO 93
Tuesday Morning
Tom, a street maintenance worker for the Department of Roads and Traffic, comes into work.
Log in
Username
Tom
Password
Dont have an account? Sign up at the :
http://ourdublin.ie

Liam T.
Manage Tiles
Manage Tabs
Tile Gallery
MY DASHBOARD
Lighting Maps Sense Project 1 Waste
Manage tiles and tabs. Search for tiles to add in the Tile Gallery.
Q W E R T Y U I O A S D F G H J Z X
Number of lighting complaints
Broken street lamps, Broken street lamps, on map on map
Street lamp repairs
Bike thefts, by area
Click the + icon to expand tiles and access special tile features
Tuesday Morning
.com
Go
Tuesday Morning
His supervisor, Bridget, inspects her Street Lighting Dashboard on See It. She notices that there are several reports of broken street lamps in North East Dublin, so she directs Tom to that area.
Before heading out to North East Dublin, Tom logs into his OurDublin app with his staff ID. He accesses the Street Lighting tab, which contains tiles that Bridget has preloaded for her street maintenance team.
Street lighting complaints, month of March
About
Broken street Broken lamps, street Broken on lamps, map street on lamps, map on map
Streetlight Streetlight Streetlight repair repair repair
Light Light 993 Light 993 993

Footpaths Footpaths Footpaths
Broken street lamps, on map
53.357186, 53.357186, -6.254439 53.357186, -6.254439 -6.254439

Charles St Charles St Charles St
Streetlight repair Footpaths
Road Road surface Road surface surface

Street lighting Street lighting complaints Street complaints lighting complaints
Last repair Last : Feb repair Last 20th, : Feb repair 2010 20th, : Feb 2010 20th, 2010 Reported Reported : May 3rd, Reported : May 2013 3rd, : May 2013 3rd, 2013 Fixed : May Fixed 15th, : May Fixed 2013 15th, : May 2013 15th, 2013
Light 993
53.357186, -6.254439 Charles St
Done Done Done Last repair : Feb 20th, 2010

Reported : May 3rd, 2013 Fixed : May 15th, 2013
Road surface
Street lighting complaints
Done
e Your ar e Your ar e Your ar here here here

e Your ar here
Tuesday Afternoon 6 Tuesday Afternoon
Tom accesses the Broken Street Lamps tile, and checks where repairs are needed. Tom is able to plan his day around which repairs need to be made, increasing the efficiency of his work.
Tom xes the light, and conrms the repair on the tile. His staff ID gives him the ability to change data points directly on the tile.
http://ourdublin.ie
You can make

start a Make it project in your community today!
>
Check for my next stop!
Find out the next time the OurDublin Bus is coming to your community
http://ourdublin.ie
Liam T.
7
Download our app and go on a data missions, earning points and prizes. Challenge your friends and family!
More Info
Friday Afternoon
Lighting
Manage Tiles
Manage Tabs
Tile Gallery
Liam goes to the OurDublin

More Info
MY DASHBOARD
Broken street lamps, on map Broken street lamps, Number of lighting
complaints complai
Maps Sense Project 1 Waste
More Info
website, where he logs in and accesses his Activities page.
Broken street lamps, on map on map
Street lamp repairs airs
Click this icon to switch between map, graph, or list views of the data
Imagine a Dublin where its easier to live, work and play. A Dublin where everyone, both citizen and government, can help shape our city into the place they want it to be. Introducing OurDublin, a way to nd valuable information about the city, look at this http://ourdublin.ie information for ideas, and work together to turn these ideas into reality. API Opportunities
Bike thefts, the by area
Liam T.
My Notications
My Data
My Prole
My Points
MY ACTIVITY
Submitted to Streetlight Repairs mission 45 mins ago Joined Green My Street project 1 hour ago Added Streetlight Repairs tile 2 days ago Joined Streetlight repairs mission 4 days ago Deleted Bike Thefts tile May 20th, 2013 Completed Noise pollution levels mission May 3rd, 2013 Removed Bike lanes mission May 1st, 2013 Downloaded starter kit from On the Table project GO to tile GO to mission
Redeem points earned in Data Missions in My Points
Street li lighting complaints, month of March
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Access whatever you last worked on in the My Activity feed
Set a data alarm, download this tile to your computer, view a list of data sources, or chat on the tile (DCC staff only)
About
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This is your OurDublin Accounts page. Access and edit all personal information here.
9 8 Friday Afternoon He nds the Broken Street Lamp Mission and clicks the corresponding information tile.
Friday Afternoon
About
API Opportunities
In the tile, Liam can see the data he has contributed as well as all the other street light reports that have been made and completed.
10 Friday Night Liam is walking around his neighbourhood and notices that the broken street lamp he had reported just days earlier has already been xed. He is excited and happy that the DCC responded to his contribution and that he helped make the city safer. He tweets about his positive experience with OurDublin.
SEE it VidEO
The OurDublin website features a short promotional video about See It. The following script explains the main features and benets for the public. With so many things going on in Dublin, it can be difficult to understand the inner workings of the city, how things relate, and what exactly matters to you. OurDublin takes data from all across the city and transforms it into useful information, which you can explore on the easy to read, easy to navigate, and easy to understand online dashboard. Personalize your own maps, graphs and diagrams, whatever it takes so it all makes sense. This information could help you choose a better bike route to school or work, compare electricity usage to your neighbours, or even choose a place to live. Some data will be sourced from public data missionsyou may have even helped collect the info thats showing you the cleanliness of Dublins parks! All you need to do is enter through the OurDublin portal and search for whatever you care about. Choose an information tile from the list of results and add it to your own personalized dashboard. Explore the interactive map, adding layers to see where different things are in Dublin. Take a look around, create connections, and discover trends and patterns so you can make decisions about how you use your city!
OurDublin: from data to information to knowledge.
Screen shots of the See It video.
SEE IT VidEO 103
AppLicAtiONS ANd BENEFitS
VALUE oF SEE IT IMPACT oF SEE IT

10.Corresponding trends and issues will be self-evident. 9. Highest priority or problematic areas will be easily identied. 8. Policy making opportunities will become evident. 7. Duplication and waste will be reduced. 6. Opinions and questionnaires can be easily crowdsourced. 5. Information and data will be shared rather than authored by DCC. 4. Costs of services will be lowered by reducing response times. 3. Transparency and accountability will increase. 2. The performance of various DCC departments will be monitored for maintenance and operations of public infrastructure. 1. Data can be easily compared, identifying needs that can form the basis for competitions and best practices. See It has the value to gather evidence that can be used for reporting and effective decision making by the DCC as follows: Driving prioritized and evidencebased decision making. For example, DCC can visualize illegal dumping reports on a map which can be used to identify problem areas and patterns as well as locations where security cameras are needed, and to uncover issues and eliminate problems. Improving resource allocation. For example, citizens can submit work orders for street lighting repairs and can save time and the labour costs of constant DCC monitoring. If 2% savings were achieved in the management of Public Lighting, DCC would save over 200,0003. Comparing collected data to understand performance. For example, data could be compared by collecting the hydro consumption for various households and neighbourhoods, and establishing a challenge for reduction of energy consumption, or elimination of bad practices.
BENEFITS FoR DCC

DCC can communicate information to citizens in a clear and effective manner that is suitable for communities of interest. DCC can collect information that is sent by the citizens in an economical manner. DCCs capacity to use hard evidence to highlight important local issues that is independent of political involvement will increase.
BENEFitS FOR CitiZENS

More accessible and easily understood information and resources will be made available online for citizens. Citizens can gather information and then compare to similar data collections in other neighbourhoods in order to activate city-wide changes. The comparison of established metrics can lead to social value based on the results, and make DCC more accountable to its citizens.
3.Dublin City Council. Annual Financial Statements: Dublin City Council for the year ended 31st December 2011. Dublin City Council, 2012. http:// www.dublincity.ie/YOURCOUNCIL/ABOUTTHECOUNCIL/COUNCILSPENDINGREVENUE/Pages/CouncilSpendingRevenue.aspx (accessed May 2013)
SEE IT AppLicAtiONS ANd BENEFitS 105
OURDUBLIN: MAKE IT
Make It is a platform where project proposals are developed and shared to address city challenges. Make It inspires public imagination and fosters collaboration among residents to solve problems and build communities.
Lets make it. Together. ourdublin.com

106OURdUBLiN pROGRAmS OURdUBLiN: MAKE IT107
CO-CREATING A CITY
Make It helps the public and DCC work together to create tangible changes in communities. The OurDublin website acts as a hub to bring together people, resources and ideas, sparking creativity and imagination around city challenges.
Make It taps into the ingenuity and local knowledge of Dublin residents to generate ideas to problem-solve city issues. These ideas can then be taken out into communities and rapidly prototyped for future implementation. Street festivals, energy saving initiatives, and local food gardens are all project possibilities. How it works Through Project Maker, the kickstarter platform on the OurDublin website, Make It builds an online network of city builders and engaged residents who are interested in making a difference in the city. Proposals for community improvement initiatives are shared on the idea gallery; participants can then lend support to their favourite project or create their own. Once an idea is approved, the Make It project gallery becomes a space to prole and manage active projects to raise awareness, gather supporters, track progress and update team members with the latest news. Out in communities, the OurDublin Bus provides support to project teams, including tools, resources, forms, and event coordination. It also allows DCC to better connect at a personal level with the various communities of Dublin. Once a project is completed, it is turned into a starter kit, a how-to guide so others can replicate successful ideas around the city. How it helps In the OurDublin system, Make It can use the insights generated through See It, and may positively affect the data being collected through Sense It by making positive changes to the city fabric. For DCC, Make It reduces the costs of community upkeep by encouraging residents to get involved. In doing so, the public builds social capital, cohesion and civic pride. City challenges can be overcome more easily if more minds are collaborating to nd the very best solutions.
Cities are communities of shared capital, technology, and knowledge. A Smart City is able to both create and harvest these shared resources. Jonas Kroustrup Smart Aarhus, Denmark
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MAKE IT SERVICE MAP

Physical support DCC supplies and funding Required forms and permits Other sources of supplies and funding Organizational support Education DCC datasets Awareness for OurDublin Collection of surveys from team Analysis of successes and potential for improvement Writing and designing of kit Questions and answers Troubleshooting Coordination of partnerships Coordination of project proposals
RESOURcE SHARiNG
AttENdANcE At pROJEct EVENt witH OUR DUBLiN BUS
CREAtiON OF StARtER Kit FOR FUtURE pROJEctS
MAiNtENANcE ANd UpdAtiNG OF PROJEct GALLERY
DCC
DCC provides resources to resident DCC supports residents with project Resident shares project experience with DCC
PROJEct pARticipAtiON
EXpLORAtiON OF PROJEct GALLERY
PROJEct dEVELOpmENt
PARticipAtiON iN pROJEct
SHARiNG OF RESULtS
RESIdENT
Past projects Current projects How the program works
PROJEct PROpOSAL
Browsing of Starter Kits Development of details
Completion of postproject feedback form Communication of the program and project
Explanation of idea Identication of required skills and resources Encouragement of other residents to support the project
Sharing of skills and resources Help from OurDublin Staff
LEGENd
User Experience Sharing of Information Access to Information
INSiGHtS ANd EVidENcE FROm SEE It
BRiNGiNG tOGEtHER tHE pUBLic ANd DCC tO cREAtE pROJEctS tO impROVE tHE citY
MAKE IT SERVicE mAp111
StRAtEGiES
Co-creating A City
From Screen To Street OurDublins citizen engagement doesnt end online. A key part of Make It brings citizens and Dublin City Council together offline. A key platform of the overall campaign, the OurDublin Bus supports events and projects initiated through the Make It program on
the OurDublin website. The Bus is also a recognizable, mobile point of engagement that raises awareness, educates the public, gathers input and celebrates achievements. A physical presence that meets people out in the streets, where its convenient, more approachable and more fun, can greatly improve DCCs interactions with Dubliners.
A Little Help Getting Started Make It helps a project get off the ground with supportive tools, resources and best practices. Having an idea to improve Dublin might be easy, but getting that idea off the ground might be intimidating if you have never started a project before. Sometimes all people need to take the leap and start a project is a larger group sup-
porting them, helping them making a plan, or sharing success stories. The Make It website and Starter Kits ll this need by providing a way for people to grow their project team with online followers and offline members, use a friendly guide to get projects going, garner support and encouragement, and learn from shared best practices.
Citizens As A Resource Make It taps into the skills, knowledge, creativity, and energy of Dubliners. Seeing citizens as knowledge-makers, collaborators and co-producers opens up new possibilities for government to be more innovative.
Make It asks citizens to collaborate in making Dublin a better place to live. Citizens have time, ideas and enthusiasm but are rarely invited to share these with their communities in such a direct and organized way.
Strength In Numbers Make It connects like-minded people on community initiatives. People may be more connected than ever online, but theyre often connected to people they already know. Residents may have ideas, want to see what others are already doing, or join existing community projects, but it may be difficult to nd them because community projects have notoriously low proles.
Making projects and the people who take part in them more visible can grow support on and offline. The Make It project gallery is therefore a valuable archive, contact list, inspiration wall, social network and matchmaker of community activity, resources, ideas and people.
MAKE IT StRAtEGiES113
Global Precedent: Change by Us NYC
IWB Prototype: Hatch
Change by Us NYC is an online platform for citizens to create civic projects, part of an expanding network of Change by Us platforms across the United States. Foundation-funded and run by the Office of the Mayor, participants can share ideas, join or create projects, build teams, and nd resources. Goal Empower the public to collaborate to improve the city, building social capital and positive energy in New York.
Design Components Accessible, friendly website Community managers to stimulate discussion and provoke action Various levels of participation and project sizes encouraged Business Outcomes Increased volunteerism and care about city No increased expenditure for government
Hatch is a program that provides and generates resources to help citizens bring their ideas to life. Run by the government, the system relies on collaboration with stakeholders throughout the city to volunteer their time. Goal Build social capital and civic involvement to support citizens in making the change they want without relying solely on government.
Design Components Provision of city forms, requirements, and guidelines Multiple access points, including mobile unit to reach out to communities Database of previous projects Volunteer skill sharing from interested community members Microlending and crowdsourced funding Business Outcomes Volunteer network reduces cost to government Opportunity to prototype ideas on small scale Increased satisfaction with government in role of enabler rather than regulator
MAKE IT PREcEdENtS ANd PROtOtYpES115
Neighborland A social network built around civic engagement, empowering citizens and organizations to get involved in local issues. Based on the question, what do you want in your neighborhood? users discuss how they can realize their ideas using their own resources and skills. Citizens Committee of New York City A non-prot organization that provides nancial and management support for volunteer-led community improvement projects, ensuring success even for those without business expertise. Fantastic Norway A traveling architecture studio that is reinventing the architect as an active participant in the community. Through creative use of local media, they hope to provoke a more holistic discussion of urban issues. A bright red caravan serves as their mobile office and a platform for conversations, workshops, and ideas from the public. 116OURdUBLiN pROGRAmS
mAKE it iN ActiON
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mAKE it USER ScENARiO
Monday Afternoon understand resident needs and wants. Surveys are completed on tablets, so that data can be instantly uploaded onto a tile in See it. This information will help Aoife focus her efforts on certain projects, and inspire citizens to start their own.
The OurDublin Bus is at a community event celebrating the launch of OurDublin . Aoife and her colleagues are promoting the programs and residents are having a great time. The OurDublin staff is conducting surveys to better
o promoti items videos
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H H C C N N U U A A O O L L U U N N II R R L L D D B B U U K K
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GREEN MY STREET BLOCK PARTY
Project Gallery
Ideas
INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. ITS AMAZING HOW MAKING A STREET GREEN CAN BRING EVERYONE TOGETHER!
SHARE
CREATED BY : barry_thecity
WHEN: 11:00, Saturday, May 11th 2013 DETAILS : The OurDublin bus will be at the event, so be prepared to get some free goodies and feel free to ask the DCC reps any questions.
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community sharing food fun together
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JOIN LIKE
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START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE
HOW WILL IT WORK? Bring your friends and family, the more the merrier! Green your street is not only about cleaning up our neighbourhoods street, but about meeting new people and becoming closer with the people who live near you. Bring your own garbage bag, dress warmly (its going to be a bit chilly!), and a smile!
JOINED PROJECT :
NEWS :
May 12th, 2013 Yesterdays block party was a wonderful success. I would like to thank everyone who came out with their family and friends to help green our street. We could not have done it
PICTURES :
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Green My Street Community Event
Project Gallery
Ideas
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680 likes
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JOINED PROJECT :
NEWS :
PICTURES :
About
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About
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TER KIT HERE
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Get together with your neighbours and friends to take care of the street you live on. The next event! What : Street cleaning party When : Friday, May 10th Where : Wexford St.
Tuesday Afternoon
The OurDublin Bus is scheduled to go to a Clean Your Street Community Event party. Aoife updates the OurDublin Bus schedule and the project prole. Liam, who has joined this project, is automatically updated in his My Notications page.
NEWS :
May 12th, 2013 Yesterdays block Yesterday we asked over 300 party was athey wonderDubliners how would fulasuccess. would like Green MyI Street project inthank their everylike to neighbourhoods. See the reone who came out sults on this See It tile! with their family and friends to help green our street. We could not have done it
Green My Street Community Event
on ContactU s
http://ourdublin.ie
API Opportunities
Search for projects in the Project Gallery, look for inspiration in the Ideas Gallery, or submit your own idea for a community project
CO MM U
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Ideas
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Go to the creators prole to see their contact information
JOIN LIKE
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Get together with your neighbours and friends to take care of the street you live on.
See updates to News and Pictures in projects on the My Notications page
Tuesday Afternoon
OurDublin staff provide a few basic tools such as garbage bags and brooms. There is music and a fun atmosphere. Liam and the other residents split up into groups and pick up the litter, cleaning their community together.
JOINED PROJECT :
NEWS :
PICTURES :
The next event!

2 Tuesday Morning Once data has been uploaded, staff can update the News section of project proles with a link to the results on See It.
About
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What : Street cleaning party When : Friday, May 10th Where : Wexford St.
http://ourdublin.ie
Project Gallery
IDEAS GALLERY
Search results :
NARROW SEARCH :
SOMEONE SHOULD REMIND PEOPLE THAT THERE ARE AS MANY PLACES TO VISIT IN DUBLIN AS ANYWHERE ELSE. SOMETIMES WE FORGET. I WISH THERE WERE MENTORS FOR YOUNG PEOPLE TO LET THEM AIR THEIR FRUSTRATIONS THERE SHOULD BE GARDENING COURSES TO SHOW PEOPLE HOW TO GROW THEIR OWN FOOD. L
recently added most popular
Apply lters to search through the user-submitted ideas
Community
Tuesday Afternoon
21 1 comment 15 4 comments2 6 comments
Search
The Bus is also equipped with videos and posters explaining the importance of minimizing waste and the ways that residents can help, making it a great educational tool. A wrap up party is thrown at the end of the day to celebrate and thank everyone involved.
About
SUBMIT YOUR IDEA!
WE COULD RAISE AWARENESS AMONG CITIZENS ABOUT IMPORTANT ISSUES - BY TALKING TO PEOPLE ON THE GROUND IN DUBLIN.
I WISH I KNEW MY NEIGHBOURS BETTER AND PEOPLE SHARED AND LOOKED AFTER EACH OTHER LIKE THEY USED TO.
I THINK WE SHOULD HAVE BRIGHTER HOUSES AROUND DUBLIN. ADD SOME COLOUR!
I WANT THERE TO BE LESS RACISM IN THE CITY. WE SHOULD HAVE AN EVENT THAT CELEBRATES OTHER CULTURES.
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I WISH THE CITY WOULD GENERATE A VISUAL CULTURE.
Information Contact Us API Opportunities
PEOPLE NEED TO CLEAN UP AFTER THEMSELVES ENOUGH LITTER!
LETS CLEAN UP THE GRAFFITTI.
THE YOUTH NEED TO BE MORE EDUCATED ABOUT POLITICS.
Log in or sign up to click the heart to Like an idea
Tuesday Evening
Barry goes to the Make It section of the website and browses through the Ideas Gallery. If he signs up for an account, he can like ideas or submit his own.
About
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http://ourdublin.ie
CO MM U
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EVENT DAY!
STR EE T
Tuesday Evening
Residents are happy to see that with their combined effort, they were able to clean up their community in a short amount of time. Liam tells his brother, Barry, about the Clean Your Street Community Event. Barry, who doesnt have an OurDublin account, decides to go to the OurDublin website to nd more details.
Search by category, department, or by keyword for a project
Tuesday Evening
He decides to look for the Green Your Street project that Liam was talking about. He goes to the Project Gallery, and searches for projects related to Sustainability from the Waste Management department. He nds the Green My Street Block Party and goes to the project prole.
WHEN: 11:00, Saturday, May 11th 2013 mAKE it USER ScENARiO DETAILS :
The OurDublin bus will be at the event, so be prepared to get INVITE YOUR NEIGHBOURS AND FRIENDS FOR A some free goodies and feel free to ask the DCC reps any questions. STREET GREEN CAN BRING EVERYONE TOGETHER!

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CREATED B
WHEN: 11:0 DETAILS : The OurDublin bus will be at the some free goodies and feel fr questions.
JOINED PROJECT :
NEWS :
PICTURES :
MONDAY, JUNE 12, 10AM
JOIN LIKE
36
joined
680 likes
About
API Opportunities
HOW WILL IT W Bring your friends and your street is not only about cleaning up our neighbourhood becoming closer with the people who li your own garbage bag, d chilly!), and a smile
CLEAN YOUR STREET DAY

A SIMPLE GUIDE TO ORGANIZING A FUN EVENT TO CLEAN UP YOUR NEIGHBOURHOOD.
This neighbourhood is hosting a Clean Your Street Day on Monday June 12th, and we would love you and your family or friends to be a part of it! JOIN OUR TEAM! www.ourdublin.ie/Project001
ourdublin
JOINED PROJECT :
NEWS :
May 12th, 2013 Yesterdays block party was a wonderful success. I would like to thank ever one who came out with their family and friends to help gr our street. We co not have done it
RUN YOUR OWN:
CLEAN YOUR STREET DAY

A SIMPLE GUIDE TO ORGANIZING A FUN EVENT TO CLEAN UP YOUR NEIGHBOURHOOD.
Tuesday Evening
On the project prole, Barry sees that if he signs up for an account, he can download a Project Starter Kit and get a Green My Street Block Party started in his own neighbourhood!
About
API Opportunities
mAKE it VidEO
The OurDublin website features a short promotional video about Make It. The following script explains the main features and benets for the public. Dublin is a city made up of vibrant communities of people; and no one knows your community better than you you live it every day. As a result, you are a valuable source of knowledge, ideas and skills that can contribute to making Dublin the best city it can be! The OurDublin project maker helps citizens work together to improve their communities, sparking creativity and imagination around city challenges. Want to hold a festival on your street? Have an idea to help your neighbourhood save energy? Ever thought of adding a garden to your local park? We can help in a few simple steps. OurDublin connects you to a community of passionate citizens, city-builders and community projects. Browse the Idea Gallery and get inspired by project ideas from the collective imagination of your fellow citizens. Got an idea of your own? Great! Start up a Project Prole and share it with the community to gather skills and support to make it happen. When youre out working on your project, the OurDublin Bus will provide any support we can to make it a success. When your project is nished, well help turn your success story into a Starter Kit, a how-to guide that other Dubliners can use to make changes in their own communities. Lets get started and make something happen! OurDublin...imagine the change, make the change.
Screen shots of the Make It video.
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R KIT WHAT IS A STARTE
g awesome how-to guides for makin Starter Kits are simple the success unity. Developed from projects in your comm ce ves and the best practi initiati It Make other stories of an easy way izers, Starter Kits are advice of their organ ood. bourh in your own neigh to replicate great ideas and can be ped by OurDublin staff Starter Kits are develo proles in the Completed Project downloaded on select t Maker. Project Gallery on Projec t is unique. guides. Every projec Remember, these are and have fun! Feel free to improvise
THE OURDUBLiN StARtER Kit

RUN YOUR OWN:
CLEAN YOU R STREET DA Y

A SIMPLE GUIDE TO ORGANIZIN G A FUN EVENT TO CLEAN UP YOUR NEIG HBOURHOO D.
The OurDublin Starter Kit consists of a simple how-to guide for Make It projects.
OurDublin staff select the most successful community projects and document how theyre done so that others can implement similar projects in their own neighbourhoods. The Starter Kits include all of the necessary information for residents to navigate city approval processes, as well as step-by-step instructions to deliver the project, and advice from past project organizers. Starter Kits can be downloaded from the Project Gallery on the Project Maker website. The Starter Kit allows OurDublin staff to: Provide all of the information, forms and other resources necessary for residents to undertake a project The Starter Kit allows residents to: Get started on community projects with step-by-step instructions Get tips from people who have experience conducting similar projects Share their own successful projects with others
CLEAN YOUR WHY HAVE Y? DA STREET

MM KEEPING CO EAN UNITIES CL
their s, their streets, ir communitie on their pride in the see rubbish People take ody likes to homes. Nob Your Street an Cle a parks, their . Having ul k or to school nities beautif walk to wor p our commu at way to kee Day is a gre ing. and welcom
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dirt, grime and waste carries g unsightly, The parks our Beyond bein for our health. all t isnt good - these are on k bacteria tha wal we s the streets in, play n ry. Broken glas childre free from wor t to exist in and learning placeswe wan l. Cleaning up mfu har be help te can l methods can and other was ova rem recycling and the future. about proper s now and in communitie promote safe
When youre out in yourneighbourhoodw orking on your project, keep a look out for the OurDublin Bus which will be making its round s providing targeted outreach into communities.Busstaff can check in and raise the prole of active projects, run programming and consultation to analyze and cataly ze ideas, and gathe r direct feedback from community memb ers. They are also there to offer support, guidance and encouragement.
THE OURDUBLIN
BUS!
Streamline approval processes Document and share models and guidelines for successful projects Encourage residents to replicate successful projects
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AppLicAtiONS ANd BENEFitS
IMPACT oF MAKE IT
10.Neighbourhood branding and a strong identity will be easier to create and promote. 9. Projects with local institutions, such as museums, churches or schools will be easier to coordinate. 8. The cleanliness of public spaces will be easier to increase and maintain in neighbourhoods. 7. The creation of community arts programs and public arts projects will be easier to encourage and implement. 6. Solutions to problems will be crowdsourced and implemented. 5. Policy and planning review will be coordinated for neighbourhoods. 4. A business improvement district will be established. 3. Specialized programs, such as those focused on youth or senior citizens will be launched. 2. Green spaces will increase in neighbourhoods through the coordination and organization of community greening projects such as planting trees. 1. Community parties and events will be organized (sports events, etc.).
VALUE oF MAKE IT
Make It has the value of encouraging small projects and increasing the number of events initiated and implemented by the citizens of Dublin: Citizens can propose small projects that have a benecial impact on their communities and can obtain approvals and implement them with DCC support. For example, if 25% of DCCs citizens engage in projects, each with two other citizens, this service will generate 80,000 projects. Increased attendance and revenue from neighbourhood events can be achieved by streamlining applications and approvals, and downloading responsibilities to community organizers. By downloading management and coordination of community events to the community organizers, DCC will free up staff time and increase efficiencies by 1%.
BENEFITS FoR CITIZENS BENEFITS FoR DCC

Involving citizens in tangible community improvement projects will build social cohesion, civic pride and ownership. By downloading projects to citizens, larger communities of interest will form to coordinate and manage events. Streamlined application and approvals for projects will facilitate the development and implementation of community ideas.
DCC can focus on large, city-wide projects by downloading community-scale improvement projects. DCC can streamline an on-line approvals process for community events and free up staff time. DCC can download community events approvals and coordination to community organizers and focus on city-wide events and festivals.
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MovING FoRwARd
OurDublin is a partnership between Dublin City Council and residents. In order to get OurDublin off the ground, the following resources can be put to use:
PROGRAm TimELiNE EXHiBitiON & MARKEtiNG
134mOViNG FORwARd
MOViNG FORwARd135
ImpLEmENtAtiON
OurDublin starts with DCC. Its potential grows with the increased involvement and participation of the citizens of Dublin.
Sense It, See It, and Make It are realized through a new type of relationship between municipal administrators and citizens, that of city co-creators. We want people to contact the city council and engage in the debate. People may think our focus is wrong or that we should be putting more resources into one area rather than another. We want to hear those views because they will help to shape what we do in the future. Mark Bennett, Dublin City Council Green Business Officer We propose that the Studio at DCC should initiate OurDublin in coordination with internal departments. The rst step will be to hire new staff to form a dedicated OurDublin team that includes a project manager, program coordinators and technical support. This core group will lead the development and implementation of the programs, which will evolve and expand in response to citizen feedback. The following timeline outlines an implementation plan for DCC to launch OurDublin, including the required resources and costs, organized across the four phases of the project: Preparation (1 month), Project Development (5 months), Beta Testing (3 months), Implementation (3 years+).
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PROGRAm TimELiNE
PREPARATIoN (1 MoNTH) PRojECT DEvELoPMENT (5 MoNTHS) BETA TESTING (3 MoNTHS)
Public Consultation 10 000 Beta Phase 75 000 App Beta Testing Analysis Redesign App Ver. 1.0 Launch App Maintenance & Operation 10 000/yr
PRojECT LAUNCH (3 MoNTHS)
Initial Funding 50 000
Part-time Staff 25 000/yr
Designer 50 000 Recruitment 10 000/yr Project Coordinator See it 40 000/yr Programmer (2) 35 000/yr (each) Front End Development 25 000 Server Set Up 100 000 App Design & Construction 50 000 Mapping API 25 000 App Development
OurDublin Project Manager 75 000/yr
Application Programming Interface (API) 25 000
Data Security & Monitoring 50 000/yr
Data Security Monitoring Maintenance & Operation 2000/yr
Project Consultant 50 000
Data Mission Dashboard Project Coordinator for Sense it (Part time) 40 000/yr Visualization Designer 25 000/yr Visualization Tools External Sensor System Prototype Data Audit of Existing Data 50 000 Budget & Cost Analyst 20 000
Data Mission Testing
Analysis
Redesign Data Mission Launch Public Roll Out #1 10 000 Response Analysis Public Rewards Pilot 5 000
Data Mission Design External Sensor System Data Beta Analysis Daylights Data Voids
External Sensor Prototype Production
Junior Staff 25 000/yr Idea Development Volunteers Community Champions Recruitment Kit Development (Soft Cost) Bus Design Team 50 000 (Capital Cost) Bus Retrot 100 000 Furniture & Effects 25 000 Bus Unveiling Exhibition 20 000
Disbursements 20 000/yr Bus Launch Driver 15 000 Physical Maintenance and Operations 75 000/yr Make It Pilot Project 5 000
Project Coordinator Make it 40 000/yr
Public Roll Out #1 Proles Best Practices Galleries Monitoring
Marketing & Operation 20 000/yr
Consultant 20 000 Writer 10 000
Designer 10 000 PDF Web Ready 10 000
Starter Kit Development 50 000
Public Marketing/ Internal Education 75 000
Surveys 25 000
Make It Kit Distribution 2000/yr
Feedback Analysis
VALUE PRoPoSITIoN/ CoST
148 000
138mOViNG FORwARd
660 835
325 000
90 000
PROGRAm timELiNE139
PROGRAm TimELiNE
PRojECT IMPLEMENTATIoN (YEAR 1) PRojECT IMPLEMENTATIoN (YEAR 2) PRojECT IMPLEMENTATIoN (YEAR 3)
App Ver. 2.0 Launch
App Maintenance & Operation 10 000/yr
App Ver. 3.0 Launch
App Ver. 4.0 Launch
Data Mission Launch
Public Roll Out #2 10 000 Response Analysis
Public Rewards 5 000
Data Mission Launch
Data Mission Launch
Bus Operations Driver
Disbursements 20 000/yr Physical Maintenance and Operations 75 000/yr Make It Project 20 000
Public Roll Out #2 Proles Make it Kit Distribution 2000/yr Feedback Analysis Best Practices Galleries Monitoring
VALUE PRoPoSITIoN/ CoST
375 000/yr
140mOViNG FORwARd
375 000/yr
375 000/yr
PROGRAm timELiNE141
EXHiBitiON ANd MARKEtiNG
In June 2013, IwB presented the OurDublin project to the public at an exhibition and reception at the School of Design, George Brown College (Toronto). Designed to travel, the exhibition was shipped to Ireland for display at Dublin City Council, where it will raise awareness about the project and help to garner support from DCC and residents. The exhibition is the rst step in communicating the OurDublin project and the rst step in building the momentum required to get the program off the ground. Citizens and city staff can learn more about OurDublin through the videos and this publication, both made available online.
142mOViNG FORwARd
EXHiBitiON ANd MARKEtiNG 143
ether. Lets sense it. Tog ourdublin.ie
Lets see it. Toge ourdublin ther. .ie
The IwB created a series of posters , featured in the exhibition, that express the spirit of OurDublin and explain how the three programs work for both city and citizens. The visual language developed in the posters, videos and other materials can be adapted by DCC to brand and promote future OurDublin initiatives.
it. Together. Lets make ether. Tog e it. mak om lin.c Lets dub our ourdublin.ie
144mOViNG FORwARd
CONCLUSION
OurDublin is about a new type of civic participation for the digital age. Three integrated programs allow government and citizens to share responsibilities and deliver solutions together. Citizens and city staff co-elect to work on problems that affect their city and in doing so, precipitate change and innovation.
With OurDublin, a more engaged citizenry contributes data and feedback reecting the true needs of the city, information that helps prioritize decisions and improve resource allocation. Clearer, more cost efficient data collection and communication, plus tangible community improvement projects and streamlined access to DCC, lead to increased civic participation, pride and satisfaction with municipal government. The strategies put forward in this book were created specically for the revitalization of Dublin but could also be applied to cities around the world, as most cities suffer from lack of engagement, communication and methods of prioritization and experimentation that include their citizenry. OurDublin demonstrates the potential of leveraging emerging technologies and engagement strategies to rethink and reshape civic life. We hope this project inspires anyone who calls a city home to reimagine and revalue the role they can playbig or smallin building the city around them.
146mOViNG FORwARd
cONcLUSiON147
PEoPLE, PARTNERS & PRoCESSES
Over the course of the 2012-13 academic year, The Dublin Project benetted from the involvement of four partners in Dublin, ten energetic students, a team of dedicated faculty and staff, hundreds of advisors and charrette participants.
148mOViNG FORwARd
PEOpLE, pARtNERS ANd pROcESSES149
ABOUt tHE INStitUtE witHOUt BOUNdARiES
Founded in 2003, the Institute without Boundaries (IwB) is a Toronto-based studio that works toward collaborative design practice with the objectives of social, ecological and economic innovation through design research and strategy.
At the Institute, we see the designer as a problem solver with the ability to effect positive change for humanity. We are a place where students, teachers, industry and community experts come together not only as creators and designers, but also as ambassadors of hope. We imagine how to live, learn, work, and play together as a global community and seek alternative development patterns and a viable path to a bright future. IwB offers a nine-month intensive postgraduate certicate in Interdisciplinary Design Strategy through the George Brown College School of Design. Students and faculty from diverse professional and academic backgrounds collaborate with a partner organization to understand and tackle a real-world challenge. Guided by the demands of the partner project, students learn skills, conduct research, create comprehensive proposals and present their work. These student projects contribute to multiyear research themesFrom 20032005, in consultation with Bruce Mau, IwB produced the Massive Change exhibition, book, web site and radio show. These highly successful products sparked a discourse on the potential of design to lever-age positive change for the future. From 20062009, the Institute launched the World House Project which confronted the evolution of shelter for coming generations by developing housing systems based on principles of sustainability, accessibility, technological responsiveness and ecological balance. From 20092013, IwB undertook the fouryear project, City Systems, which examined the city at macro and micro scales, and sought to understand the complex systems that make up the urban environment and experience. The 2012-13 school year, the nal chapter of the City Systems project, focused on Dublin, Ireland and the future of public service delivery.
ABOUt tHE iNStitUtE witHOUt BOUNdARiES151
pROJEct pARtNERS
Dublin City Council (DCC) Dublin City Council is the municipal authority for the City of Dublin. It employs 6,000 staff and provides over 500 services to Dublin City and the wider Dublin region. These services include planning, housing, roads, water, waste water, culture, recreational and emergency services. In 2012, DCC had a combined capital and revenue budget of 1.2 billion Euros between capital and revenue expenditure. The City Council acted as the primary project partner and the client in this participatory process. DCC worked with its partners to ensure that the IwB team had the required information to undertake a comprehensive and detailed approach.
The Studio at DCC The Studio is a unique interdisciplinary unit within DCC comprised of seven members from different departmental backgrounds. The Studio aims to innovate and advance service delivery in Dublin through collaboration internally and externally. Projects include usercentred service design, an open data portal, a staff ideas scheme, and on-the-street public engagement. Acting as the primary liaison and facilitator for the Dublin Project within DCC, the Studio was essential: orchestrating meetings, presentations, and interviews; providing documents, precedents and resources; and allowing access to their brilliant insights about Dublin.
Design Twentyrst Century (D21C) Design Twentyrst Century is a not-for-prot, charitable organization dedicated to the belief that Ireland can be a prosperous, innovative and happier country if we reawaken and tap the spirit of creativity and imagination that runs deep in our people and our history. Relevant projects include Designing Dublin. Design Twentyrst Century acted as a local liaison, coordinating project details between the primary and academic partners as well as other participants.
Dublin Institute of Technology (DIT) The School of Art, Design & Printing at Dublin Institute of Technology launched a new MA in Design Practice in collaboration with Dublin City Council, the IwB and D21C in September, 2012. Students in this program worked on the project in parallel with the IwB students, collaborating during their visit to Dublin in the Fall and in turn, travelling to Toronto in Spring 2013 to participate in an IwB charrette.
152PEOpLE, pARtNERS, ANd PROcESSES
PROJEct PARtNERS 153
StUdENt TEAm
Camille Bleytou Born and raised in France, Camille thrives on challenge and discovery. Realizing that design was her passion at a very young age, from 14 17 she majored in Design at Lyce La Martinire Terreaux in Lyon. In 2008, at the age of 17, she moved on her own to Toronto to study Environmental Design at OCADU and learned to speak English along the way! Believing that a multi-disciplinary approach is essential for design to maximize its potential in this era of hyper-urbanism, she is thrilled to have been part of the IwB and work with experts in a multitude of design elds.
Karin Hatch Karin grew up in White Rock, BC. Upon completing a science degree at UVIC, she embarked on aheavily mobile life: homesteading on both coasts, traveling the world, and nally nding herself in Toronto in 2003. She has a myriad of experience, from teaching needle felting, to freelance photography, to running her own personal training studio. Over the years, she has worked on multiple adaptive design renovations, as well as being the principal designer and general contractor for a cottage development. The future for Karin will involve the design and implementation of community assist projects with a strong sustainable and humanitarian bent.
Miriam Brookman Miriam was raised in Toronto, where she developed a passion for visual arts at a young age. Prior to university, Miriam spent ten months livingin Israel running social justice programs for youth. She then graduated from Concordia University with a major in Studio Arts, where she engaged with a variety of media, including textile printing and dying, bre structures, sculpture, drawing, painting and digital print. She has also spent time studying in Italy and at Parsons New School for Design. Miriam is passionate about using art and design to promote social cohesion within the everchanging urban environment. Sabrina Dominguez Sabrina Dominguez is a proud generalist and geek. Her varied intellectual interests led her to complete a degree in Human Geography, which sent her down a splendidly interdisciplinary path of inquiry with an urban focus. Design is now the framework through which she hopes to collaboratively effect behavioural and systemic change that cultivates more sustainable communities. Eager and excited to delve into design of all types, Sabrina is particularly keen to investigate the potential of co-creation in the city, which she believes the future resilience of cities will require.
Andrew Jordan Andrew Jordan is an art director and graphic designer based in Toronto, having graduated from George Brown Colleges School of Design in 2012.He fostered his interest in design and advertising in adolescence, spending free time creating concert posters and CD covers for the local music scene in his hometown, and his focus on community-building remains today. In advertising, Andrew believes in the strength of demographic engagement and user-generated content, taking advantage of new technologies and social media to improve the customer experience.
Thevishka Kanishkan Thevishka is a sharp thinker and passionate speaker. She graduated from Queens University with a BScH in Environmental Biology and Geography and jumped straight into the arms of the Institute without Boundaries. There she experienced just how fast a person could learn Adobe Colour Suite and was exposed to urban design. Thevishka strives for a career where she can use her design skills and unique academic background to help create sustainable cities, particularly through participatory politics and progressive city systems thinking. Thevishka enjoys scuba diving, skydiving, and other life-affirming activities.
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StUdENt TEAm
Matthew Kelling With an honours degree in Political Studies and Global Development from Queens University, Matthew is inspired by the opportunities that reside within the concentrated chaos of cities and the promise they hold for a more open and just society. He is particularly interested in the politics of city building, questioning for whom spaces are created and whom they marginalize. Through the collaborative process at the IwB, Matthew learned to leverage the language, tools and strategies of design to reimagine the city. When hes not writing serious autobiographies, Matthew loves concerts, craft beer, and unusually dangerous sporting activities.
Andrew Phillips Born and raised in Toronto, Andrew may be best reected by his hometowns motto, Diversity our Strength. He received a Bachelors in Political Science with concentrations in Business and Global Development Studies from Queens University.Prior to joining the IwB he worked on projects in the arts, public process design, civic engagement, health promotion, and communications.With an endless curiosity for the dynamic systems thatintersectwith our daily lives, Andrew is deeply passionate about social justice and hopes to continue exploring how design can play a role in solving the complex challenges facing vulnerable and marginalized communities.
Kelsey McColgan Kelsey is an information designer from Calgary. She graduated from Mount Royal University in 2012, as a member of the rst class of the Bachelor of Communication, Information Design programthe only one of its kind in Western Canada. A passion for social justice and human rights has been the driving force behind much of Kelseys design experience. Above all else, she believes in the altruistic power of design and its potential to effect positive change in society. Kelsey loves to travel, experience different cultures, and learn new languages. She is also a big fan of popcorn of any variety.
Vinutha Shanmukharadhya Vinutha is an ardent knowledge seeker. Inspired by design, Vinutha pursued an architectural degree in Bangalore, India where she was born and raised. Through sheer perseverance, Vinutha added a number of skills to her repertoire including green building design. Being part of a constantly evolving urban environment, changing climate, and challenging global economy, she feels that creative design thinking is necessary to redene the way we think about where we live, how we work, and what we learn in order to meet changing social and civic needs. Vinuthas endeavour toward strategic design thinking has taken her on an inspiring journey at the IwB.
StUdENt tEAm 157
FAcULtY TEAm
Luigi Ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College Eyal Assaf Creative Director IwB Faculty Motion Graphics Maurice Barnwell Design and Culture Historian IwB Faculty Design Issues, History and Theory Juan Camacho Design Manager at Morpho-Synthesis Inc. IwB Faculty Design Development and Exhibition Stephen Chait Director of Economic Development, City of Markham IwB Faculty Major Project, Policy and Public Service Design Roberto Chiotti Architect and founding partner of Larkin Architect Limited IwB Faculty Environmental Design Monica Contreras Director of Digital Futures Implementation at OCAD University IwB Core Faculty Integrated Design Process Wendy Gold Founder of OpenCity Projects, Principal of Gold Brand Consulting IwB Faculty - Communications Matt Hexemer Owner and Director of Apparatus Inc. IwB Faculty Product Design Elise Hodson Special Projects Coordinator at IwB, PhD Candidate at York University IwB Faculty Dublin Charrette and Book Michelle Hotchin IwB Program Coordinator IwB Faculty Major Project Miles Keller MKDA Industrial Design IwB Faculty Product Design Susan Lewin Principal and Director of Sustainable Strategies at CS&P Architects IwB Faculty Environmental Design Xavier Masse Creative Director of Wolfson Bell IwB Faculty Major Project, User Experience Design Christopher Pandol Principal of Department of Unusual Certainties (DoUC) Core Faculty Major Project Denise Pinto Operations Director at Janes Walk IwB Faculty Creative Software Susan Speigel Principal of Susan Speigel Architect Inc. Core Faculty Major Project Suzanne Stein Associate Professor at OCAD University IwB Faculty Major Project, Research and Process Lauren Wickware Graphic Designer IwB Faculty Communications and Book PRojECT SUPPoRT Evelyne Au-Navioz IwB - Special Projects Coordinator Visualization, Book Design Dyan Buerano Graphic Designer, School of Design Visualization Ginny Chen Graphic Designer, School of Design Visualization, Communications, Book Design Eugene Huang E-book Design Sisley Leung IwB - Design Associate Exhibition Design and Installation Miho Tomiyama Web and App Interface Design and Animation Steve Torok Exhibition Installation Apostolo Zeno Junior Space and Project Planner, George Brown College Exhibition Installation Joi McConnell E-book Design Graeme Kondruss Junior Architectural Technician, George Brown College Exhibition Installation Antonia Kostiuk Web and App Interface Design and Animation Fernando Lopez Design 2100 Exhibition Fabrication
FAcULtY tEAm 159
IwB WORKiNG MEtHOdS
Multidisciplinary Collaboration The Institutes approach is founded on multidisciplinary collaboration, starting with the students. The 2012/13 class was made up of ten people with backgrounds in political science, studio arts, communications, environmental design, urban geography, architecture, and environmental biology. Throughout the school year, students from Ireland, Canada and Europe contributed their expertise through charrettes. Guidance was provided by a talented group of faculty and professional advisors, representing different design disciplines, city administration, community groups and citizens. Desk & Field Research While in Toronto, the IwB team consulted a wide array of strategic planning and city management documents obtained online and provided by the Studio at DCC. We studied the Dublin City Development Plan and synthesized the Studios documents on public
service re-design. We also surveyed Dublin City Beta Projects, Design 21C research, Dublinked data sets, and a variety of other civicminded organizations working on public projects in Dublin. We spent ve weeks in Dublin exploring the people, places and systems through which public services are delivered. This helped us understand user needs and points of contact between the city and citizens. Our eld research methods were diverse. We developed a framework to analyze the city from the perspectives of People, Objects, Environment, Messages, Services (POEMS). We lmed and photographed, documenting our experiences day and night. We gathered information and expertise from DCC staff, community leaders, city councillors, area managers, business managers and thought leaders in a variety of elds. We also engaged people in interviews and interactive street-level activities to gather insights from citizens, residents and visitors.
Creative Scenario Research Creative scenario research allows a deeper understanding of user needs by working with a target community to prototype design concepts. Within Dublin, the Camden Radial, a vibrant and diverse area, was used as a testing ground. By designing public seating, transportation, lighting, waynding, cultural identity and placemaking programs for real locations and audiences, we were able to learn more about public service design and delivery. The design process also considered manufacturing, material usage and feasibility, while using local resources and labour where possible. Charrettes The IwB hosts charrettes: intensive, collaborative design workshops that bring together students, community members and professionals to develop innovative solutions for complex issues. Our rst charrette took place in Dublin and explored how DCC could reimagine public service delivery, anticipate changing needs, and engage the public. Over 40 Canadian and Irish students from graphic design, architecture and industrial
design worked with city staff to design service models for departments at Dublin City Council, including plans to take them to the streets with short-term interventions to promote or inform the new service. The second charrette gathered 200 participants from around the world in Toronto to tackle the issue of public services and the changing environments in which they are delivered. The goal was to create service delivery systems that enhance user experience and increase efficiency by using fewer resources and involving the public in their delivery and evaluation. Organized by theme, teams explored issues such as food, lighting, tourism, energy, traffic, social services and more. Teams were given case study sites in Dublin and Toronto to further develop their concepts. Teams produced spatial designs, visual and interactive elements that address public awareness, crowdsourcing and engagement. Each teams proposal was a template for community change that could help transform Dublin, Toronto and other cities.
IwB WORKiNG MEtHOdS 163
Service Mapping The IwB team partnered with service designers and user experience professionals to examine how people interact with public and private services. Research explored the full service experience from end to end in order to understand the journey of citizens as users and DCC as provider. The team hit the street and investigated the spaces and interfaces through which services are communicated and delivered. We spoke in-depth with Dubliners to understand needs, expectations and personal experiences at the points of service delivery. We also interviewed DCC staff across departments and shadowed public servants going about their daily duties. The research provided valuable perspectives on the intricate details of service provision and the various stake-holders involved. The team then employed a mix of service mapping techniques to lay out the various touchpoints, actors and resources that make up the service experience. By developing appropriate personas from our research and stake-holder interviews, the team was able to experiment with user scenarios and roleplaying techniques, taking different ideas through the service maps to identify challenges and opportunities for innovation. Major issues associated with public service delivery were identied through this process. These considerations guided the design of the nal proposed service interventions, ensuring they were appropriate and achievable within the context of Dublin.
Core Non-Core
Listed Buildings Environmental Policies Zoning Transport Policy Local Development Frameworks
Planning Applications Decision Notes Development Control Archeology Advice and Consultation Statutory Register Building and Landscape Design Services Allotments Conservation Advice Conservation Areas Twinned Cities and Friendship Agreements Tree Management and Preservation Landscape Character Evaluation Site Inspections
Advertisement Control Strategic Partnerships Heritage Areas Cleaning Information Stall Rental
Transactional
Non-Transactional
Service Mapping-Transit Map
IwB WORKiNG MEtHOdS 165
PHYS ICA
IC ABR LF
SPATIAL
MO
OPPORTUNIT Y
BASIC NEEDS
ME
RELATIONSHIPS
VE
NT
HERITAGE
INDUSTRIES
EDUCATION
HUMAN
H E A LT H
CULTURAL
P R AC TIC E S
CITIZEN HOUSEHOLD COMMUNITY
THE PUBLIC
COHESION
GOVERNANCE
-SUFFICIENCY SELF
LOCAL AREA CITY NATIONAL
ERSE ECONOMIC DIV BASE
ECTIVITY CONN
NETWORKS
SAFET Y
SOCIAL
CIV
ECONOMIC
RES
O U RC E E Q U IT
Y
IC E N G A G E M E NT
AIR
WAT ER
GY ENER
ENVIRONMENTAL
G R E E N S PA C E
WASTE
Research Synthesis & Communication Part of the IwBs mandate is to share its research and projects with the public. During Torontos Design Week, we displayed our work in the gallery at the George Brown College School of Design. We developed an exhibition that visualized the results of an internal charrette titled Communication Needs Change, Change Needs Communication. For one week, we researched DCCs external and internal communication practiceshow the city communicates with residents and visitors, and how DCC staff communicate with each other. We then responded to the challenges we identied: connecting communities, giving residents a voice, promoting city initiatives and making it easier to use the city. The exhibit provided an opportunity to engage the public with charrette concepts built upon our research in Dublin.
Systems Design Cities are enormously complex. Diagramming the key variables and how they affect one another can reveal where cities are working at their best and worst. Systems thinking aims to reveal fundamental patterns through observing, modelling and visualizing complex variables and interdependencies. For this research phase the team generated a powerful City Systems Matrix, crucial to both theorizing and prioritysetting for the life of the project. The matrix visually articulated how we thought about and designed public services in Dublin. The various levels of relationship between city and residents were mediated by Human, Spatial, Cultural, Economic, Environmental, and Social dimensions. These dimensions guided the development of our public service interventions and helped ensure that designs did not over-look fundamental components of the issue or the context.
AcKNOwLEdGEmENtS
Toronto
George Brown College Luigi Ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College IwB Program Advisory Committee Michael Dila Matthew Milan Paul Rowan Ron Dembo Laura Jo Gunter Senior Vice President Academic Mark Guslits Paddy Harrington Rich Macintosh Connor Malloy Mazyar Mortazavi Maureen Loweth Dean of Business Arts & Design Mark Salerno John Tong IwB Guest Faculty and Lecturers Nik Baerton Gavin Baxter Ian Chalmers Paul de Freitas John Furneaux Jim Kinney Fernando Lopez Barry MacDevitt Warren Price Virginia Tassinari Kar Yan Cheung Paul Zanettos Anne Sado President IwB Faculty Eyal Assaf Maurice Barnwell Helene Vukovich Assistant Dean of Business Arts & Design Juan Camacho Stephen Chait Roberto Chiotti IwB Program Coordinator Michelle Hotchin IwB Staff Evelyne Au-Navioz Lori Endes Robert Giusti Gary Hanrahan Nikki Hsiao Chi Shih Sisley Leung Priscilla Parizeau Lucia Piccinni Magdalena Sabat Trent Scherer Jane Weber Monica Contreras Wendy Gold Matt Hexemer Elise Hodson Miles Keller Susan Lewin Xavier Masse Christopher Pandol Denise Pinto Susan Speigel Suzanne Stein Lauren Wickware A Group of Dubliners (Toronto Project Advisory Group) Kevin Haverty Jonathan Kearns Tom Keogh Linnea Vizard Project Support Evelyne Au-Navioz Dyan Buerano Ginny Chen Eugene Huang Sisley Leung Fernando Lopez Graeme Kondruss Antonia Kostiuk Joi McConnell Miho Tomiyama Steve Torok Apostolo Zeno
Dublin
A Special Thank You To Naoise Muir, Lord Mayor Leslie Moore City Parks Superintendent, Dublin City Council Margaret Hayes Martin Jordan Brendan Kenny Dublin Steering Committee John Tierney Chair, Steering Committee Dublin City Manager, 20062013 Hilary Murphy Fagan Public Expenditure & Reform, Dublin City Council Frank Lambe Grace Maguire Siobhan Maher Nicola Matthews Les Moore Vincent Norton Michael J ONeill South East Area Manager, Dublin City Council Paul OConnell Michael ONeill Kevin OSullivan Kathy Quinn Head of Finance, Dublin City Council Susan Roundtree Gordon Rowland Michael Sands Natasha Sheehan Kilian Skay Shane Waring Ray Yeates
Eugene Harrington Vice President
Philip Maguire City Manager, Dublin City Council
John OConnor Dean of Arts & Tourism, DIT
Dominic Byrne Head of ICT, Fingal County Council
Jean Byrne Founder, Design 21st Century
Kieran Corcoran Head, Art, Design & Printing, DIT
The Studio, Dublin City Council John Conroy Ruth Dowling
Jim Dunne Founder, Design 21st Century
Deirdre Ni Raghallaigh Pauline ORiordan Zaira Rivera Fernandez Jeremy Wales
Dublin Institute of Technology Barry Sheehan, Head of Design, Assistant Head of School of Art, Design and Printing at Dublin Institute of Technology David Andrews, Student Emmet Wafer, Student Guest Lecturer Runa Sabroe
Peter J Finnegan Executive Manager, Economic Development & International, Dublin City Council
Dublin City Council John Flanagan Executive Manager, Roads & Traffic, Dublin City Council Pat Caden Oonagh Casey Paul Clegg Paddy Crosbie Enda Currid John Downey Charlie Downey Seamus Fogarty Jason Frehill Margaret Geraghty Tom Leahy Executive Manager, Dublin City Council Geraldine M Gorman Ali Grehan
Dick Gleeson City Planning Officer, Dublin City Council
Ali Grehan City Architect, Dublin City Council
AcKNOwLEdGEmENtS
Charrettes
Charrette Advisors Safdar Abidi Trevor Anderson Martyn Anstice Mlanie Antoine Tom Barker Maurice Barnwell Gavin Baxter Sbastien Binder Matthew Browning Jean Byrne Geraldine Cahill Juan Camacho Asma Khanani Caporaletti Stephen Chait Irene Chong Raffaella Colombo Monica Contreras Paul DeFreitas Jayashri Deshmukh Teresa Dillon Annie Doona Liam Doona Ruth Dowling Judith Doyle Tim Draimin R Dubhthaigh Jim Dunne Sarah Dwyer Catherine Elsen Arlene Etchen Todd Falkowsky Luigi Ferrara Keith Finglas Nuala Flood Gillian Foster Susy Glass Marco Grassi Judith Gregory Michele Gucciardi Charlotte Hale Anita Heavey Sureya Ibrahim Jesse Jackson Janet Jones Anglica Karla Daniel Karpinski Marcin Kedzior Miles Keller Olena Kobet-Singkh Michel Labb Eunice Lam Priscilla Li Kristina Ljubanovic Fernando Lopez Barry MacDevitt Grace Maguire Aidan Maher Siobhan Maher Connor Malloy Xavier Masse Una McGrath Joseph McRae Teresa Miller Emily Mooney Dorian Moore Ardavan Mozafari Ayla Newhouse Mark Nickita Kamilla Nikolaev John OConnor Siobhn Okeeffe Kevin OSullivan Raymundo Pavan Helen Pereira-Raso Alexander Pilis Sandra Poczobut Warren Price Simon Rabyniuk Brendan Ralph Anglica Ramos Saavedra Robert Rennick Charrette Support Liliana Carvalho Allison Chan Lori Endes Cindy Ly Teresa Miller Charrette Guest Speakers and Advisors Brenda Duggan Frances Westley Trevor White Jode Roberts Perin Ruttonsha John Ryerson Trent Scherer Dana Seguin Paym Shalchian Barry Sheehan Hsiao Chi (Nikki) Shih Richelle Sibolboro Marlene Slopak David Smith Yrsa Sgaard Gregersen Susan Speigel Suzanne Stein Claudio Testa Adam Thom Paul Toth Simon Treadwell Kriss Valiente Satsuko VanAntwerp Alistair Vaz Jeremy Wales Connie Wansborough Mark Weber Betty White Lauren Wickware Moira Wilson Hamid Yusuf Charrette Participants Scott Anastacio Isaac Andrade Gregolio Andrade Andreia Arezes Quest Atkinson Hayden Aube Rose Aubert Sebastian Ayala Talin Balian Daryl Ballesteros Tom Barker Coralie Barra Ronald Benitez Artyom Bespalov John Blanas Caroline Boeckler Saffron Bolduc-Chiong James Bradley Rene Bryan Emma Burkeitt Allyson Burrows Leonardo Cabading Ney Calderon Liliana Carvalho Paloma Calvo Allison Chan Lily Chen Kevin Chiu Akram Chowdhury Debby Clarke Silvia Coccia Stefano Colombo Ray Conway Jesse Angelo Corbo Daniela Cuzzucoli Anesti Danelis Raymundo Pavan Brittany Theis Karla Anglica Valde Mariana Sarah de Aguiar Melissa de Nobrega Mike De Oliveira Cline Descamps Abdenur Dico Colin Dorgan Andrew Doubelt Sherry Dubeau Dennis Duku Raymond Esteves Christine Nicole Farley Emmet Farrell Margaux Ferrand Joana Ferret Zora Figueiredo William Fonteneau Ronak Gandhi Alexandra Garcia Daniel Garnier Sara Gasman Gabrielle Gatti Ryan Gavel Amira Gerges Giancarlo Giorno Michael Gorospe Ciara Grace Magdalena Gradecka Grtar Gunnarsson Nisha Haji Changee Han Lara Hanlon Simon Harrington Parastika Hendrajat Linzie Hunt Alex Huntly Michel Issa Christopher Jetten Anderson Joseph Darah Joseph Mazhar Kakar Nazanin Kamalpoor Toni Karamanlidis Petia Karrin Subenthira Karunenthiran Grainne Kelly Oiseen Kelly Ronan Kelly Goldwin Kendrick Imtiaz Khan Theresa Kienitz Antonia Kostiuk Ian Koudstaal Emese Brigitte Kovacs Daryna Kulya Peter LeBuffe Ryan Lee Laura Lehming Rocky Leong Owana Linton Andrew Little Amlie Lorente Signe Lykke Mikkelsen Missan Madani Christoffer Mads Jacobsen Phil Magaletta Brid Maher Lainey Main Alessandra Maman Osama Mannan Zachary Martineau Alejandra Martinez Gomez Jordan McCallum Ray McGreal Thomas McHugh Aleksandre Meparishvili Karl Merry Sean Miller Nina Mironova Marlon Morand Mauro Moretto Gabriel Mullarkey Alessandra Carlotta Nassivera Julian Ng Sara Norris Ronan O Dea Donnacha OConnell Celine ORourke Adam Oliver Moises Orozco Rodel Orpiano Haiyan Park Tony Pavnik Hercules Pedroso Jonatan Penado Vasquez Marta Perboni Aby Philipson Alton Brian Pinto Richard Policarpo Marie Therese Power Jason Pritipaul Michelle Prothero Gelena Rahmani Adam Ramage Prashant Rambaran Carlos Ramos Fernndez Lucie Ratti Natalie Rekai Zakaria Rezai Allison Rogers Lisa Rong Kim Rytter Jensen Luis Salazar Yasiel Sambra Denny Samsudin Daniel Sanchez Natalia Snchez Sumelzo Draen Sandi Thomas Schreiber Costa Yifat Sela Shaik Rohit Sharma Ciarn Sheridan David Sierra Rudra Singh Jennifer Snowdon Veronica Soncini Padraic Stack Thomas Stevens Tom Stewart Volkan Sumer Danny Tartakovsky Farimah Tehrani Alex Teloniatis Corey Tierney Christian Tjoernemark Lam To Miho Tomiyama Joseph Tontodonati Maria Torres Stephanie Tran Morten Ulrich Diarmuid Upton Enrique Valencia Stephan van Eeden Patrick Vannan Loreto Vasconcellos Diane Villeneuve Juan Antonio Vivas Emmet Wafer Rohit Walia Bryan Ward Jonathan Wheeldon Alex Wilson Kemal Yavuz Marianne Yeung Rahel Yibrah Crystal Yousif Marishka Zachariah Shahrooz Zayandehroodi Heyab Zere William Zver
172WORKiNG MEtHOd
Basta.
SOURcES
Quotes
Page 24 Dublin City Council. Dublin City Development Plan 2011-2017. Dublin, Ireland: Dublin City Council, 2013. http://www.dublincity.ie/Planning/ DublinCityDevelopmentPlan/Pages/ CityDevelopmentPlan.aspx (accessed May 2013). Page 54 Jonas Mortensen, Frederik Jonsbak Rohde, Klaus Rovsing Kristiansen, Maria Kanstrup-Clausen, andMarianna Lubanski, eds. Danish Smart Cities: Sustainable Living in an Urban World. Copenhagen, Denmark: Copenhagen Cleantech Cluster, 2012. http://www.cphcleantech.com/media/2021654/ smart%20city%20rapport_indhold_nal_low.pdf (accessed May 2013) Page 82 Dublin City Council. Why Dublinked? http://www. dublinked.com/?q=aboutus (accessed June 2013). Page 110 Jonas Mortensen, Frederik Jonsbak Rohde, Klaus Rovsing Kristiansen, Maria Kanstrup-Clausen, and Marianna Lubanski, eds. Danish Smart Cities: Sustainable Living in an Urban World. Copenhagen, Denmark: Copenhagen Cleantech Cluster, 2012. http://www.cphcleantech.com/media/2021654/ smart%20city%20rapport_indhold_nal_low.pdf (accessed May 2013) Page 114 https://neighborland.com/ http://www.citizensnyc.org/about/media_kit.html All other photos courtesy of Michelle Hotchin and/or the students of the Institute without Boundaries Page 138 Irish Times. Smartening up the capitals sustainability act. January 28, 2013. http://www.irishtimes.com/ business/sectors/commercial-property/smarteningup-the-capital-s-sustainability-act-1.967680?page=1 (accessed June 24, 2013)
Photo Credits
Page 34 Mobile City Hall. City of Boston. Hack the City. Florian Riviere. Page 88 Chicago Public School Misconduct vs. ISAT scares. 2013. City Forward. http://cityforward.org/wps/wcm/ connect/CityForward_content/City%20Forward/ Explorations/a99247804f616fb2b94cfd73fada0599 (accessed May 2013) Data courtesy of: Chicago Data Portal
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Our Dublin Book

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reimagining public services for the 21st century

Institute without Boundaries 2013 ISBN# 978-0-9866273-7-8

48 OurDublin Programs 50 Sense It 78 See It 106 Make It

App Website Bus

THE DUBLiN PROJEct PARtNERS

Deirdre N Raghallaigh The Studio Dublin City Council

THE DUBLiN PROJEct PARtNERS7

THE dUBLiN pROJEct

tHE dUBLiN pROJEct23

Limited collection and application of city data in decision making

Poor public participation

INSpiRAtiON FOR OURDUBLIN

INSpiRAtiON FOR OURdUBLiN33

INSpiRAtiON FOR OURDUBLIN

INSpiRAtiON FOR OURdUBLiN35

HOw OURdUBLiN wORKS

OurDublin Concept Diagram

OURDUBLiN PLAtFORmS ANd PROGRAmS

OURDUBLiN PLAtFORmS ANd PROGRAmS39

The OurDublin Website

OurDublin Bus Live Camera

OurDublin Bus Schedule

Search and become agents for Data Missions in Sense It

The OurDublin App

My Data The app allows users to:

OurDublin Website Portal

The OurDublin Bus

OURdUBLiN: SENSE IT51

SENSE IT SENSiNG A citY 53

SENSE it SERVicE mAp

ViSUALiZAtiON tHROUGH SEE it dASHBOARd

IdENtiFicAtiON OF dAtA NEEd

CREAtiON OF dAtA miSSiON

FOLLOwUp witH pARticipANtS

PARticipAtiON iN pASSiVE dAtA miSSiON

LEARNiNG ANd diScOVERY

ORiENtAtiON ANd EdUcAtiON

REViEw OF cOmpLEtEd miSSiON

Registration for Sense It on OurDublin website Downloading of OurDublin app to smartphone

PARticipAtiON iN ActiVE dAtA miSSiON

Exploration of data others have contributed

A Collaborative Data Initiative

PREcEdENtS ANd PROtOtYpES

Global Precedent: Street Bump

IWB Prototype: Switch

SENSE IT pREcEdENtS ANd pROtOtYpES 59

PREcEdENtS ANd PROtOtYpES

Additional Global Precedents:

SENSE IT pREcEdENtS ANd pROtOtYpES 61

SENSE it USER ScENARiO

OurDublin Bus Schedule

MISSION : LOCATE THE WASTE

WHEN: 11:00, Saturday, May 20th 2013 DETAILS :

SEE IT ON YOUR DASHBOARD :

OurDublin Bus Live Camera

OurDublin Bus Schedule

SENSE IT USER ScENARiO 65

SENSE it USER ScENARiO

OurDublin Bus Schedule

most points available

LOCATE THE WASTE

HOW MUCH WASTE DOES YOUR HOUSEHOLD CREATE?