LqulLable lnformauon SysLem for a Moroccan lCC WaLer ro[ecL

1PL WPA1 1PL CCAL 1PL SCLu1lCn

Sponsored by:
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Alexls Wagnon
Aaron valmonL
Leland SmlLh
CurrenLly, a pro[ecL Lhrough Assoclauon uar Sl-
Pmad (uSP) ls underway LhaL uses speclallzed
neLs Lo collecL waLer from Lhe fog and sLore LhaL
waLer ln several large clsLerns.
1he waLer sysLem developed for Lhe pro[ecL
lncludes a large number of personal plpes and
fauceLs ln lndlvlduals' homes. 1he complexlLy
of Lhe waLer plplng lncreases Lhe posslblllLy of
leaks, whlch requlre umely responses from Lhe
aecLed parues ln order Lo prevenL wasung
waLer or damage Lo homes.
ln Lhe rural mounLalns of
souLhwesL Morocco,
Lhere ls a reglon LhaL
prlmarlly conslsL of
8erber-Arab women
who can spend up Lo
four hours per day
collecung and carrylng
waLer from poLenually
conLamlnaLed wells.
Cur goal ls Lo
proLoLype a
communlcauon
sysLem LhaL
encourages Lhe
women of Lhe
8erber-Arab
communlLy Lo
paruclpaLe ln
monlLorlng a fog waLer
pro[ecL. Moblle phone
coverage ln Lhe area
makes moblle
communlcauons a
pracucal cholce for a
waLer reporung
lnformauon sysLem.
Powever, soclal condluons
ln Lhe vlllages heavlly
dlscourage communlcauon
beLween unrelaLed 8erber-
Arab men and women, so
female waLer users are noL
able Lo dlrecLly conLacL Lhe
male waLer manager Lo
reporL problems wlLh Lhe
waLer sysLem. lnsLead, Lhey
musL communlcaLe Lhrough
uar Sl-Pmad. Addluonally
whlle many of Lhe women
ln Lhese vlllages use moblle
phones, Lhey lack Lhe
llLeracy or numeracy skllls
Lo use Lhelr phones beyond
baslc memorlzed conLrols.
1ogeLher, uar Sl-Pmad
and Leslle uodson
have developed cusLom
lnformauve posLers LhaL
serve as guldes ln order
for Lhe 8erber-Arab
women Lo descrlbe
problems wlLh Lhe waLer
sysLem. 1he posLers
provlde several lmages of
poLenual waLer problems,
whlch corresponds Lo a
shorL sequence of leuers
and numbers. 1he SMS
message wlll be senL Lo a
dedlcaLed uar Sl-Pmad
phone number whlch wlll
be connecLed Lo Lhe C8M
sysLem.
We wlll lnsLall and lmplemenL
a cusLomer relauonshlp
managemenL (C8M) sysLem,
lronLLlneSMS, LhaL recelves
SMS messages and volcemalls
from Lhe women.
1he C8M sysLem wlll permlL uar Sl-Pmad Lo caLegorlze Lhe
SMS messages accordlng Lo Lhe aforemenuoned sequences
and save Lhe phone numbers from whlch Lhe message was
recelved. A uar-Sl-Pmad employee can Lhen qulckly revlew
waLer problems ln each vlllage and organlze repalrs
accordlngly.

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