Effective Public Communication January 2013 Class Test Set A Name: _____________________________ Group _______ Student Number: ______________

Section A. Multiple choice questions Answer all questions. (12 marks)

1. The primary association a word has for most members of a community is: A. B. C. D. linguistic meaning. connotative meaning. denotative meaning. symbolic meaning.

2. In private language, meaning is assigned: A. B. C. D. denotatively. idiosyncratically. by codeswitching. with shared meanings.

3. A.

Codes which have some commonality and some differences in perceived meaning are: denotative.
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B. C. D.

semantic. codeswitching. overlapping.

4. According to The Urban Dictionary, which of the following refers to a hot chick? A. B. C. D. Biff Surge Protector Betty Five

5. Which of the following is not one of the three ways nonverbal relates to verbal communication? A. Replace B. Subsume C. Reinforce D. Contradict

6. Which of the following tends to be a submissive gesture? A. B. C. D. Pointing Palm-down Palm-closed-finger-pointed Palm-up

7. Halls distance of one and a half to four feet is comfortable for conversation with friends and is called: A. intimate distance. B. social distance. C. personal distance. D. public distance.

8. Barker found what percent of a message could be recalled immediately after listening to it? A. B. C. D. 25% 40% 50% 65%

9. Listening in the traditional classroom best fits which listening category? A. B. C. D. Critical Discriminatory Empathetic Pleasurable

10. Patsy is nodding meaningfully at the lecturer but is really thinking about lunch. Patsy is: A. B. C. D. preoccupied by semantics. ambush listening. Dan Aykroyd listening. pseudolistening.
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11. If Faron says, I dont care what color you paint the walls; I dont want to fight with you. You decide. his statement reflects which strategy? A. B. C. D. Compromise Appeasement Collaboration Avoidance

12. Which step is probably least used in negotiation? A. B. C. D. Continuous improvement Analysis of the situation Closure of negotiations Maintenance of control

Section B. True/False Answer all questions. Underline the correct answer. (9 marks) 13. A word has the same meaning for all people within a given culture. True/False 14. Sapir-Whorf would suggest that language used to describe things influences our very experience of those things. True/False 15. Calling an event a success or a failure can significantly affect how we deal with it.
True/False

16. When nonverbal contradicts verbal, most people believe the verbal message. True/False 17. People often pay no attention to the nonverbal messages and draw meaning entirely from the verbal message. True/False 18. The ability to process more information per minute than the rate of normal speech helps poor listeners. True/False
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19. Short term memory seems linked more to sight than to sound. True/False 20. Parties in negotiated exchanges are more likely to perceive their partners behavior as fair than partners in reciprocal exchanges. True/False 21. Conflict does not exist unless goals of parties are truly incompatible. True/False

Section C. Short answers of 150-200 words (9 marks) Choose one of the THREE of the questions below. The following questions are to be answered based on the video Secrets of Body Language that you have watched or The Joy Luck Club or The Bridget Jones Diary. 22 a. According to the video Secrets of Body Language, how can we tell if someone is lying? Give two examples of public figures who were not telling the truth according to the video. 22 b. Name two concepts mentioned in the video Secrets of Body Language that was not covered in the textbook and give examples of this concept.