Acronym and Glossary List

Acronym 3AN A&DS A&RI A*WIN A/C RC A/F A/I Term Allstate Asian American Network Accounting And Document Services Awards & Recognition Initiative Allstate Women's Information Network Agency/Company Relations Committee Accommodation Allstate Indemnity Definition 3AN develops leaders of tomorrow through professional development, networking, cultural awareness, and knowledge sharing.

The Allstate Women's Information Network (A*WIN) empowers women to realize their professional aspirations and drives continued positive changes in alignment with the vision for Allstate's culture

Normally policies for non-standard auto risks (except Texas, California and new Jersey) are sold under the Allstate Indemnity Company. This enables marketing strategies and rates to be specifically tailored to this unique market.

A/L A/V AA AA AA AA AA AA AAAWOLAA AAB AAC AAC AACM AAD AAHP AAIR AAIR AAMA AAN

Auto Liability Accident/Violation Affirmative Action Agent Advocacy Allstate Agent Allstate Annuity Application Analyst Associate Agent Acronyms Are A Way Of Life At Allstate Architecture Assurance Board Agency Advisory Congress Agent Advisory Congress Administrative Agency Consulting Mgr. Allstate Agency Distribution Allstate Agent Home Page Allstate Agent Inspection Request Allstate Automated Inspection Requests American Automobile Manufacturers Association Allstate Adoption Network

New organization created to support the Allstate Agency distribution channel

The Allstate Adoption Network is dedicated to providing information, education, and support to Allstate s prospective adoptive parents and adoptive families of both domestically and internationally adopted children. The figure which represents what a policy's premium would be if it was calculated on an annualized basis. For example, if a policy effective January 1st has a $1000 premium and had a $500 (charge) endorsement added on July 1st, the policy's premium would be $1500 but the AAP would be $2000. Used extensively in billing logic.

AAP

Adjusted Annual Premium

Acronym AAP AARC AARP AASC AAWN ABC

Term Affirmative Action Plan Adverse Action Reason Code American Association of Retired Persons Allstate Agency Support Center African American Working Network Activity Based Costing

Definition A written set of measurements and specific results-oriented steps that identify areas where women and/or minorities are under utilized. A tool to assist managers in reaching this goal.

A project conducted in the Finance department to determine how much each activity or transaction actually costs. In other words, how much does it cost to issue a line 11 renewal versus a line 55 endorsement versus a line 48 audit, etc. Costs can be broken down in various ways to accommodate the different needs of different financial and budget groups.

ABC ABC ABCS ABD ABEND ABIG ABIPO ABM ABO ABOUT ABOUT ABR ABS ABSD ABVP AC AC AC AC ACA ACAT

Agency Business Consulting Tools Allstate Benefits Center Agency Business Compliance Scorecards Allstate Board of Directors Abnormal End Of Task American Bankers Insurance Group Allstate Billing Information And Payment Options Asynchronous Balanced Mode Annuity Benefit Option Allstate Business Objects User Training Allstate Business Objects Users/Developers Team Agency Business Results Agency Business Services Agency Business Systems Division Allstate Brand Value Proposition Account Value Actual Cost Agency Compensation Allstate Corporation Attribute Certification Authority Allstate Center For Assistive Technology

Agency Business Services (ABS) is a web-based application that serves as the agents 'shopping cart' for ordering Allstate Financial marketing materials.

Actual cost are total costs incurred that must relate to whatever cost was budgeted within the planned value and earned value in accomplishing work during a given time period. Gross pay earned by agencies and based primarily on a percentage of new and renewal written premium. Also included are production allowance credits plus awards.

The Allstate Center for Assistive Technology is an Allstate department that provides equipment and services to Allstate employees who cannot use traditional workstations. Technology available ranges from screen reader software to screen magnification tools and from mice for lefties to ergonomically-designed keyboards. System that automates and standardizes procedures for the transfer of assets in a customer account from one brokerage firm and/or bank to another. ACATS can expedite account transfers by permitting transfers to be accomplished in an automated environment. NSCC developed ACATS in conjunction with the NYSE, its Rule 412 Task Force Committee and the NASD to address the industry?s need to reduce delays and inconsistencies associated with manual processing. Instruments handled by the system include equities, corporate and municipal bonds, unit investment trusts, mutual funds, options, cash and other investment products.

ACATS

Automated Account Transfer Service

ACB

Access Control Block

Acronym ACB ACC ACCW ACD ACD ACD ACE ACE ACE ACE ACE ACES ACF ACF ACFP ACFSC ACH ACHP ACHP ACIC ACID ACJ ACL ACLI ACLU ACM ACM ACM ACM ACM-T ACMIC ACO ACORD ACORD

Term Application Control Block Auto Correct Classification Agent Claim Check Writing Anchorage Claims Department Automated Call Dispatch/Distribution Automatic Call Distribution Achieving Communication Effectiveness Agency Claim Enhancement Allstate Component For The Enterprise Allstate Cost Estimator American Council On Education Aggresive Contact Early Settlement Advanced Communications Function Agent Control File Allstate Consumer Finance Program Allstate Consumer Finance Services Center Automatic Clearing House Agent Claims Handling Proces Automated Clearing House Process Allstate Client Information Center Atomicity, Consistency, Isolation, And Durability Agency Consultation Journal Access Control List American Council of Life Insurers American College of Life Underwriters Administrative Claim Manager Advisory Council Meeting Agency Consulting Manager Allstate County Mutual Allstate County Mutual In Texas Allstate County Mutual Ins Company Allstate Claims Organization Agency-Company Organization For Research And Development Association For Cooperative Operations Research And Development Actuarial Career Program Agent Claim Program Automated Claim Processor Allstate Commercial Profit Center Agent Claim Partnership Asian Counsel & Referral Service Agency Consultation And Reporting Tool

Definition

A component of Life/70.

A way of specifying which users or group of users have access to a system resource, such as a file or directory.

A company operated by Allstate in Texas, serving specialty auto risks.

Property and liability insurers formed this organization which helps member companies develop recording information standards. Allstate uses many ACORD forms in various facets of the company. Insurance industry's nonprofit standards developer. Standards are a set of rules and guidelines that allow companies to transact business electronically with agents and other partners in the financial services market.

ACP ACP ACP ACPC ACPP ACRS ACRT

Claims

Acronym ACS ACS ACS ACSE ACSQ ACSQ ACT ACT ACT ACT ACT ACV

Term Agency And Customer Support Associate In Customer Service Automated Cartridge System Association Control Service Element Agency Customer Satisfaction Questionnaire Agent Customer Satisfaction Questionnaire Affiliate Company Transfer Agency Choice Technology Agents Council For Technology Auto Claim Transformation Automated Claims Transaction Actual Cash Value

Definition

A Tape Silo Term

Policy Conversion at renewal from a line 10 to a line 19 new business policy.

Claims - The cost of replacing or restoring property at prices prevailing at the time and place of the loss, less depreciation. Another definition, the sum of money required to replace property (less depreciation) that takes into account physical wear and tear.

AD AD AD&D ADA

Agency Desktop Agent Hierarchy Display Accidental Death & Dismemberment Americans With Disabilities Act

Became law in 1990, designed to provide legal protection for persons with disabilities similar tot he protection that federal law already provides against race, religion, national origin and gender discrimination.

ADAMS ADAMS ADAPT ADATS ADB ADBR ADC ADE ADE ADEM ADEPT ADG ADI ADI ADIG ADL

Actuarial Data And Modeling Strategy Allstate Data Management Systems Astounding Delivery To Allstate Protection Technology Agency Distribution Analytics Technology Strategy Accidental Death Benefit Accelerated Death Benefit Rider Atlantic Data Center Alert Data Entry Application Development Environment Advanced Data Communications For Stores Emulation Allstate Data Evaluation And Performance Tracking Allstate Data Guide Agency Desktop Implementation Alaska Division Of Insurance Allcorp Data Information Guide Accelerated Development Lab

This is a coverage which allows an additional payment to be made in excess of the face amount of the policy if the insured's death is caused by an accident.

An underwriting assist mechanized renewal review system which consolidated various Systems' review lists into one common report. A guide to information used at Allstate. Information about Allstate data is gathered from many sources and integrated to define the data and trace its use as it moves through Allstate systems.

ADM ADM ADM

Administrative Division Manager Agency Development Manager Allcorp Data Management

The Accelerated Development Lab (ADL) is a high-performance environment for controlling software development projects that use non-standard systems development processes or methods. ADL is a key part of transforming our organization because it helps identify best practices. A manager in the Controller Department who reports to the Controller. Manages the Administrative Division of the Department.

Acronym ADNT ADP ADP ADP ADR ADR ADR2 ADRF ADS ADS ADS ADS ADS ADSSME ADST ADT ADT ADT ADT ADW

Term Definition Agency Desktop For Windows NT Agency Development Plan Agency Development Process/Agency Development Program Automated Data Processing Agent Development Report Alternative Dispute Resolution Agency Desktop Release 2 Allstate Dataset Request Facility Accounting And Document Services Actuarial Data Strategy Area Data Set Auto Development Summary Auto Development System Allstate Data Solution Subject Matter Experts Allstate Data Solutions Team Abstract Data Type Agency Desktop Team Agency Desktop Technology Atlantic Daylight Saving Time Allcorp Data Warehouse

Alternative Dispute Resolution is used instead of litigation when settling a claim. For example, arbitration or mediation.

Abstract Data Type defines both the representation and operations of a data type.

The Allcorp Data Warehouse provides access to integrated corporate information organized for analysis, reporting and application needs. Subsets of ADW information is grouped in different ways for different functions or types of analysis. These groupings are called Business Access Layers and are represented in the Allstate Data Guide in Business Access Models (BAM's) and Business Objects Universes.

AE AE AE AEA AEA AEBT AEF AEI AEI AeP AEQ AER AES AET AEV AEZP AEZPD AF

Account Executive Auto Endorsements Auto Express Administrative Expense Allowance Agency Expense Allowance Allstate Ethnic Business Team Agent Election Form Allstate Enterprise Initiative Allstate Enterprise, Inc. Allstate eProject Alliance Easy Quote Aviation Exclusion Rider Customer Disclosure Statement And Acknowledgement (CDSA) American Experience Table Average Earned Premium Allstate Easy Pay Plan Allstate Easy Pay Plan Discount Actual Finish Date

The amount of earned premium per exposure.

Actual Finish Date is the point in time that work actually ended on an activity.

Acronym AF AF AFA AFA AFCIC AFD AFDI AFIC AFIS AFLSC AFP AFP AFP AFPDS AFPU AFR AFS AFSB AFSC AFSP AFT AFTU AFVP AFWD AG AGB AGI AGP AGS AGT AGTS AHB AHD AHH AHIS AHL AHP AI AI AI AIA

Term Allstate Financial At Fault Allstate Financial Advisors Allstate Financial Agents Allstate Fire And Casualty Insurance Company Allstate Financial Distributor Allstate Financial Distributors, Inc. Allstate Floridian Ins Company Allstate File Information System Allstate Financial Life Service Center Directory Advanced Function Printing Advanced Program-To-Program Communication Automated Forms Printing Advanced Function Printing Data Stream Advanced Function Printing Utilities Auto File Review Allstate Financial Services Allstate Federal Savings Bank Associates Financial Services Corporation Allstate Foundation Scholarship Program Allstate Financial Technology Automatic File Transfer Utilities Assistant Field Vice President Allstate Financial Workplace Division Agency Gateway Agent Group Banking Accelerated Growth Initiative Average Gross Premium Agency Gateway Site Agency Trainee Agency Gateway Taxonomy Steward Allstate Hispanic Book Advanced Help Desk Allstate Helping Hands American Heritage Insurance Services American Heritage Life Agent Home Page Acquisition Integration Additional Insured Artificial Intelligence American Insurance Association

Definition

A mechanized system that replaces the paper policy file for Line 10 auto policies. It provides visual displays, detailing coverages, vehicles, drivers, claims, cross indexes and policy changes. The ability of program products to use the all-points-addressable concept to print text and graphics on a printer.

Claims May be referred to as a distribution 'channel' by other areas within the Allstate Financial organization, However, it is a legal entity. Name now changed to Allstate Bank. Allstate's consumer deposit, loan, and trust services bank launched on the Internet October 1, 2001.

The average price of policy or item developed by dividing gross written by gross policies issued.

A variety of types of information systems that emulate human thinking.

Acronym AIAP AIC AIC AIC AICRA AID AIF AIG AIIAB AIM AIN AIP

Term Agency Information Access Program Allstate Indemnity Company Allstate Insurance Company Associate In Claims Automobile Insurance Cost Reduction Act Architecture Integration Development Agent Information File American Insurance Group Alaska Independent Insurance Agents & Brokers Associate In Management Advantis Information Network Additional Interested Party

Definition

A file containing agent's information used by RALIE

A term used to describe individuals or entities, other than the insured, who have some stake in a policy. This is sometimes best indicated by who gets a copy of a policy besides the insured. Examples of AIP's include LPC's. mortgagees, certificate holders, etc.

AIP AIP AIPC AIPR AIPSO AIPSO AIR

Annual Incentive Plan Automobile Insurance Plan Automobile Insurance Plan Centers Agent Income Progress Report Auto Insurance Plan Service Organization Automobile Insurance Plan Service Organization Additional Insured Rider

A report summarizing an agent's compensation, by product line, for monthly, quarterly and year-to-date results.

Option on Universal Life Product which provides additional term insurance for your spouse at the same rates of the Insured under Allstate's Level Best Gold or Platinum. It remains in force as long as you continue the coverage or until your spouse reaches age 95, if earlier. It can be converted to permanent coverage regardless of your spouse's health at the time. The rider can also be taken out for another close family member, such as a parent, sibling, child, or grandchild. Only one Additional Insured Rider may be added per policy.

AIR AIRP AIS AIS AISC AISC AIX AKA AKDT AKP AKST AL ALAE ALBP ALBT ALC ALE

Assumed Investment Rate Agent Income Progress Report System Agency Impact System Allstate Information Security Allstate Ins Service Center Allstate Insurance Service Center Advanced Interactive Executive Also Known As Alaska Daylight Saving Time Alkaline Phosphatase-Liver Function Test Alaska Standard Time Adult Longs Allocated Loss Adjustment Expense Allstate Level Best Platinum Allstate Level Best Team Allstate Learning Center Additional Living Expense

International

The coverage that pays for the increased expense of living while the insured's residence is being rebuilt or repaired after damage from an insured peril. Used in Claims.

Acronym ALE ALERT ALERT ALFSC ALG ALIC ALICNY ALLPAC ALM ALN ALNY ALR ALSC ALSTAR ALSTAR AM AM AM Of A AMAC AMAC AMBC AMC AMC AMC AMDB AMP

Term Allstate LAN Extension ALERT System See AURES Allstate Financial Life Service Center Allstate Leadership Group Allstate Life Insurance Company Allstate Life Insurance Company Of New York Allstate Political Action Committee Asset Liability Matching Allstate Learning Network Allstate Life Insurance Company Of New York Adjusted Loss Ration Allstate Life Service Center Allstate Sales Information Processing Systems/Network Sales Information Processing Systems/Network Agency Manager Agent Maintenance Agent Manual Of Achievement Agency Manager's Advisory Congress Agent Move Add Changes Allstate Market Business Consultant Agency Manager Congress Allstate Management Curriculum Allstate Motor Club Availability Management Database Area Management Policy

Definition

Repository used to record and store information required for support of key Availability Management activities such as report generation, statistical analysis, and availability forecasting. The area management policy describes an organization's policies for conducting project management efforts. The AMP provides the area standard processes to be followed for software development, the area standard methods to be used, and the area standard approach to be followed for each activity, including project schedules, organization, and resources.

AMP AMPS AMPS AMS AMS AMS

Average Monthly Production Allstate Mechanized Par System Automated Mechanized Pursuit System Access Method Services Agency Management System Allstate Measurement System

A mechanized Underwriting program that identifies potentially erroneous auto new business rating classifications based on information contained on the application.

Allstate Measurement System is a decision support application for Customer Satisfaction Measurement System (CSMS) and Agent Customer Satisfaction Questionnaire (ACSQ) that includes ad hoc query and structured On-Line Analytical Processing (OLAP) analysis using Essbase,

AMS AMSD AMT AMT AMT

Average Monthly Sales Auto Market Share Development Account Management Teams Agency Management Trainee Alternative Minimum Tax

HRSS Teams That Advise And Counsel Department Management And Employees On Day-To-Day HR Related Issues

Acronym AMTC AMTRT ANA ANA ANA AND ANGLES

Term Agency Management Training Course Agency Management Trainee Rotation Training Allstate Networking Agency American Nurses Association Assign Network Address Agency Support Network Allstate Network of Gay and Lesbian Employees and Supporters

Definition

Promote an inclusive work environment for Allstate employees who support or who are gay, lesbian, bisexual, or transgender through education, networking, and workplace collaboration; and by encouraging an open and honest work environment and by helping the company if requested to better reach the gay community as potential customers, and employees. This is to include further the awareness of gay, lesbian, bisexual and transgender issues. Provide Members of ANGLES with an opportunity to network with other gay, lesbian, bisexual and transgender employees in a safe and comfortable environment. Encourage member involvement in community service opportunities available through Allstate.

ANGLES ANI ANJ ANJIC ANSI ANSI X12 ANUG AOB AOC AOD AOL AOR AOR AOR

Allstate Network of Gay and Lesbian Employees and Supporters Allstate Northern Ireland Allstate New Jersey Allstate New Jersey Insurance Company American National Standards Organization American National Institute Accreditations Standards Committee 12 Allstate .NET User Group Assignment Of Benefits Area Of Competency Agency Operations Division AppOnline Agent Of Record Application Owning Region Area Of Responsibility

A standards organization in the US which is well known for their language compiler and SQL standards.

AP AP AP&C AP&G APA APA APAC APAD APAR APATS APAY

Accounts Payable Allstate Partnership Allstate Property And Casualty Architecture Process & Governance Annual Performance Assessment Average Per Agent AHIS Premium And Claims Systems Allstate Promotion And Distribution Authorized Program Analysis Report Allstate Protection Analytical Technology Services Annuity Payout

In a CICSPlex configuration, a CICS region devoted to running applications. Refers to Allstate Protection Technology's new organizational alignment as an Area of Responsibility (AOR) within the Protection Business. Generally speaking, each AOR represents a distinct segment or stream of work. The debts shown on a buyer's balance sheet when goods or services are purchased on open account. Usually a current liability

Acronym APB APCC APCC APCOE APECS APEX APF API APIS APK APL APL APL APL APLC APLP APM APM APOFS APOFSA APOFSI APOFSIG APOFSO APOFSP APP

Term Annual Performance Bonus Allstate Policy And Compliance Curriculum Allstate Print Communications Center Accounts Payable Center Of Expertise Abandoned Property Escheatment And Compliance System Abandoned Property Escheatment Advanced Printer Function Application Programming Interface Academy Of Producer Insurance Studies Allstate Product Knowledge A Programming Language Agent Promise Line All Purpose Load Automatic Premium Loan Allstate Personal Liability Coverage Allstate Parts & Labor Plus Accounting Procedures Manual Agency Performance Management Application Out For Signature Application Out For Signature Of Parent/Guardian Application Out For Signature Of Insured Application Out For Signature Of Owner Application Out For Signature Of Agent Application Out For Signature Of Payer Application

Definition

Formerly PDC

A collection system of abandoned monies for the State governments. A set of rules and functions written by a software developer to facilitate interaction between the developer's application and other programs.

Language used by many end users to help derive information from various databases.

The signed request to an insurance company for life insurance coverage on a Proposed Insured. The application contains questions regarding the acceptability of the risk. If a medical examination is required, the application will also contain statements made to the examining physician regarding the Proposed Insured's health. A copy of the application is usually attached to the policy. A person who applies for insurance on the life of another. There is always an Applicant - parent of grandparent when the Proposed Insured is under age 15. Business partners are often Applicants for insurance on each other's lives. A corporation may also be an Applicant on a key employee. The signed request to an insurance company for life insurance coverage on a Proposed Insured. The application contains questions regarding the acceptability of the risk. If a medical examination is required, the application will also contain statements made to the examining physician regarding the Proposed Insured's health. A copy of the application is usually attached to the policy.

APPC APPL

Advanced Program-To-Program Communications Applicant

APPL

Application

APPL APPLID APPS APRS APS APS APS

Application Program Application Identifier American Para Professional Services Automated Password Reset System Allstate Profit Sharing Attending Physicians Statement Auto Prospecting And Selling

Acronym APS APT APTF APY AQT AR AR AR AR

Term Automated Payment System Allstate Protection Technology Allstate Program Transmittal Facility Annual Percentage Yield Advanced Quoting Tool Access Register Accident Report Agency Referral Assigned Risk

Definition

On line facility used to transmit programs, maps, JCL, bind jobs, tapes, etc. to the field.

Claims - A form which may be required by the state, insurance companies or other applicable parties containing the details of an accident. A state operated insurance plan whereby individuals who do not qualify for voluntary PPA are placed with an insurance carrier. The carrier assumes fill financial responsibility for all premiums (rates are preset), losses and expenses of AR business. A TSS Project Coordination process component that interacts with the TSS Project Implementation Team to facilitate project objectives and provides direction regarding the technical and operational attributes of a project.

AR&PC ARB

Allstate Research & Planning Center Application Review Board

ARB ARC ARC ARCS ARCS ARCS ARES ARG ARG ARI ARM ARMS ARNTD ARP ARP ARP ARPC ARPC ARR ART AS AS AS AS AS AS/400 ASA

Arbitration Automatice Referral Code Automotive Reinstatement Clause Allstate Rate Comparison System Allstate Records Center System Automatic Rating Comparison System Allstate Reinsurance System Architecture Review Group Auto Response Guide Assigned Risk Insurance Award & Recognition Management Automated Risk Management Strategy Award & Recognition Management Tool Database Address Resolution Protocol Application Recovery Plans Associate In Research And Planning Allstate Remittance Processing Allstate Research And Planning Center Agent Reconciliation Report Annual Renewable Term Accounting Services Actual Start Date Administrative Support Agency Support Application Server Application System/400 (IBM Minicomputer Model) Agent Solicitation Audit

A mechanized database that contains auto and homeowner rates for Allstate and major competitors. It enables Allstate rates (current and proposed) to be compared with those of competitors.

Architecture Review Group reviews architecture issues and recommendations within Claims Technology Services.

Protocol within TCP/IP that is used for routing data packets in a distributed network.

Actual Start Date is the point in time that work actually started on an activity.

Acronym ASA ASC ASC ASC ASCII ASD ASD ASD ASE ASE ASE ASIC ASIST ASL ASM ASMFO ASP ASP ASP ASP ASPO ASQ ASQ ASR ASR ASR ASRS AST ASU ASW ASYNC AT AT ATA ATBI ATDC ATF ATF ATI

Term Associate In The Society Of Actuaries Abstract Syntax Checker Agency Support Center Allstate Service Center American Standard Code For Information Interchange Agency Support Department Agency Support Desktop Axiom Solve Desk ALERT System Engineer Allstate Strategy Enablement Application Service Element Allstate Service/Information Center Application Services Information Security Team Agency Support Line Agency Support Manager Atlantic Shared Markets Field Office Active Server Pages Agent Selection Process Application Service Provider Auxiliary Storage Pool Agency Support Project Office Agent Selection Questionnaire Applicant Scorable Questionnaire Agency Sales Review Agency Status Reviews Assessment Service Readiness Agency Sales And Retention System Atlantic Standard Time ALSTAR Support Unit Accident Surcharge Waiver Asynchronous Acceptance Test Allstate Teleservices Agency Technology Allowance Agency Technology Business Integration Atlantic Data Center After The Fact Attach To File Automatic Transaction Initiation

Definition

A standard developed by the American National Standards Institute (ANSI) to define how computers write and read characters.

Wave 1 is the first planned release of ASE, scheduled for mid-2001. The 90 Day Effort is the first step of the ASE.

This team functions as a liaison to the Allstate Information Security (AIS) organization and assists in the propagation of and compliance to enterprise security standards

The function where a project or system inquiry is tested in a stand alone environment to satisfy user acceptability. Sometimes involves regression testing and negative testing.

The purchase of a good or service from an outside vendor without first obtaining proper management approval. A term used to describe the automatic initiation of a CICS transaction by the system. This term is commonly used in conjunction with the ALERT to ECLiPSe feedback file.

Acronym ATL ATLAS ATLC ATM ATM ATM ATO ATO ATP ATP ATR ATS ATS ATS ATSC ATSC ATSP AU AURES AUV AUV AV2D AV2D AVP AVR AVT AWD AWD AWD AWL AWS

Term Automatic Tape Library Allstate's Total Life Advanced System Allstate Texas Lloyds Ince Agency Training Manager Asynchronous Transfer Mode Automated Teller Machine After Tax Offset Allstate Technology And Operations ALERT Teleprocessing Alternate Termination Payment Airline Transport Rating Agency Technical Support Agency Technology Strategy ALERT Telecommunications System Allstate Technical Support Center Allstate Technology Service Center Agent Transition Severance Plan Accumulation Unit Allstate Underwriting Risk Evaluation System Accumulated Unit Value Annuity Unit Value Audio Video To The Desktop Audio/Visual To Desktop Assistant Vice President Asset Valuation Reserve Allowed Value Table Allstate Workplace Division Automated Work Distributor Automated Workflow Distributor Agent Welcome Letter Agency Web Site

Definition A Tape Silo Term

Local and wide area network (LAN/WAN) scheme using 53-byte fixed cell relay transport technology, running at speed of 150Mbps and up. Used by banks to provide automated banking transactions to the public.

A procedure whereby data is transmitted electronically via telephone lines between two locations.

System which allows communication in the form of messages between a MCO and other MCO's all Zone Offices, Regional Offices and Home Office.

A mechanized tool used by Underwriting to aid in risk selection and quality evaluation of auto new business. All new auto business is coded for AURES (17 factors).

AXS

Auto Cross Sell

The Agency Web Sites project (AWS) was highly complex. It gave Allstate agents their own unique Web presence -one that not only provided contact information but one that also reflected their particular marketing needs. Marketing requested that HDS Interfaces modify the Customer Care Center (CCC) pre-registration process in preparation for a marketing campaign designed to increase customer traffic to the CCC. A vendor (ChoicePoint) was providing a file that contained data used for the pre-registration process. Marketing requested that the HDS Interfaces processes be changed to obtain the data from an extract file or staging table from the IMPACT application (which was populated by data received from ChoicePoint). This would eliminate redundant data purchases from ChoicePoint and would allow the extraction of data specific to the marketing campaign.

B&CS B&T

Brand & Customer Strategies Build And Test

Acronym B/D

Term Broker Dealer

Definition Any individual or firm, other than a bank, which is in the business of buying and selling securities for itself and others. Called an agent or broker when buying securities and a principal or dealer when selling them. Broker / dealers must register with the SEC as well as with the states in which they conduct business.

B/U/V B2B BA BA BAA BAL BAL BALUM BAM BAN BAP BAP BASIC BAT BAT FILE BATS BAU BAVA BB

Blood, Urine And Vitals Business To Business Basic Auto Business Analyst Business Area Analysis Benefit Action Line Business Access Layer BALanced And UNbalanced Business Access Model Boundary Access Node Business Applications Processing Business Auto Policy Beginners All-Purpose Symbolic Instruction Code Basic Assurance Test Batch File Business Aligned Technology Strategy Business As Usual Business Administration And Vendor Administration Black Belt

One of the types of auto policies sold through Allstate agents and agencies (Line code 10).

Business Access Model is a type of data model specifically identifying the data used in a Business Objects Universe. See also Model Type.

The designation given to the most common auto policy for business by ISO.

Six Sigma Black Belts (BB) are the cornerstone of a Six Sigma project. They learn the methodology and lead Six Sigma projects by completing all project tasks and presenting Tollgate reviews to the Champion and Process Owner.

BCC BCD BCD BCI

Block Check Character Binary-Coded Decimal Location Business Context Diagram Business Change Implementation

The purpose of the Business Change Implementation course is to develop employees' ability to apply business change implementation principles, techniques and tools to their consulting processes, projects and job functions. This offline activity is a 2 day workshop at Home Office, and can be accessed through the LRN. An all-encompassing term covering both disaster recovery planning and business resumption planning.

BCP BCP BCS BCS BD

Business Continuity Planning Business Continuity Process Bowl Championship Series Broadcast Server Broker Dealer

Any individual or firm, other than a bank, which is in the business of buying and selling securities for itself and others. Called an agent or broker when buying securities and a principal or dealer when selling them. Broker / dealers must register with the SEC as well as with the states in which they conduct business.

BDAM

Basic Direct Access Method

Acronym BDCDC

Term Broker/Dealer Compliance and Distributor Contracting

Definition AFT will develop a user-friendly database for the Broker/Dealer Compliance and Distributor Contracting team to add, update and monitor selling agreement data via Intranet. This new online database will be able to capture key information: firms/producers, selling agreements, products, and commissions in a consistent manner across five channels: Putnam, AIM, LBL, Allstate Agent & Banking. It will consolidate all BD/CDC data for input and reporting of broker/dealer selling agreements, banking relationships, commissions, & other misc. broker/dealer information in one centralized location.

BDE BDF BDI BDI BDP BDPA BDS BDU BEA

Back Dated Endorsements Business Description File Behavioral Description Interviewing Business Development Interview Benefits Design And Planning Black Data Processing Associates Business Data Steward Basic Device Unit Bureau Of Economic Analysis

BEA's main job is to use the raw data received from The Bureau of the Census and other sources to create the National Income and Product Accounts. For the most part BEA does not collect its own data.

BER BGP BGU BHSET BI BI BI BIB BIB BID BIE BIG BII BIND BIOD BIOS BITS BIU BIW BLOB BLS BLU BM BMP

Basic Encoding Rules Border Gateway Protocol Business Graphics Utility Block Handler Routines Bodily Injury Business Insurance Business Intelligence Back In Business Bodily Injury Benefit Business Information Delivery Business Intelligence Environment Business Information Group Business Impact Index Berkeley Internet Name Domain Block Input/Output Daemon Basic Input/Output System Banking IXXX Technology Secretariat Basic Information Unit Business Information Warehouse Binary Large Object Bureau of Labor Statistics Basic Link Unit Boiler And Machinery Batch Message Processing

The business entity of Allstate or a very general term for the type of insurance Allstate sells (versus personal lines insurance).

A field-tested background investigation company specializing in the screening of financial services professionals. LBL uses this company to perform background checks for prospective agents.

The Bureau of Labor Statistics collects data on employment, earnings, and prices such as unemployment and inflation. Line code 36 - A line of insurance which covers boilers and machinery. This includes large air conditioning units, large furnaces, boilers, electrical boards and other similar heavy equipment.

Acronym BMS BN BNI BNN BOA BOAT BOATDEC BOB BOB BOID BOLI BOM BOP BOP BOP BP BPA BPO BPP BPP BPR BPR

Term Basic Mapping Support Boundary Node Boundary Node Identifier Boundary Network Node Basic Object Adapter Branch Office Agent Table Branch Office Agents Table Declaration Book Of Business Business Object Broker Block Input/Output Daemon. Bank Owned Life Insurance Beginning Of The Month Business Owner Policy Business Owners' Policy Business, Outlook, Personal Blood Pressure Business Process Automation Business Process Outsourcing Business Package Policy Business Personal Property Business Partner Review Business Process Re-engineering

Definition

Used for message brokering

Normally used to describe the quantity of a given statistical factor (e.g. PIF) that exist on the first day of the month. It equals the prior month's EOM Line code 50, 55 - A policy issued to smaller business owners which covers a variety of perils.

The automation of complex business functions beyond traditional data manipulation and record keeping activities.

A process where developers participate in a company-wide evaluation to re-engineer the business processes. This process tends to radically change IS organization, clarify IS priorities and redefines the processes that information applications will support.

BPS BPS BR BR BR BR-BASIC BRAP

Better Prospecting And Selling Bits Per Second Business Recovery Business Representative Business Resumption Basic Rate Business Relationship Account Partner

Establish a primary point of contact for business clients and to drive end-to-end client support and total client satisfaction. Fully understand entity-wide and business unit operations, strategies, goals, and objectives. Ensure effective communication to TSS across boundaries.

BRI BRIO BRM

Basic Rate Interface BrioQuery Business Relationship Management

Business Relationship Management plays a key role in bringing together the business clients and Technical Shared Services (TSS) to optimize our investment in information technology and create sustainable competitive advantages.

BRMA BRMS BRP BRP

Brokers And Reinsurance Marketing Association Backup Recovery And Media Services Best Risk Profile Builder's Risk Policy

Acronym BRP BRSC BSAM BSC BSC BSM BSREL BST BT BT BTAM BTU BU BU BVP BVT BYB C.C.S. C/C C/R CA CA CA CA CA CA CA CA CA CA CAB

Term Business Resumption Planning Blue Ridge Support Center Basic Sequential Access Method Bilingual Service Center Binary Synchronous Communications Business Service Management Building Structures Reimbursement Extended Limits Bilingual Service Team Burglary And Theft Business Transition Basic Telecommunications Access Method Basic Transmission Unit Bob Update Business Units Brand Value Proposition Best Evaluation Tool Being Your Best Credit Collection Services, Inc. Claimant Carrier Cancel/Rewrite Certificate Authorities Channel Attachment Claim ALERT Client Activity Client Advocates Cluster Appointments/Agreements Codes Analyst Commercial Auto Computer Associates Inc Cost Allocation Change Advisory Board

Definition The operations piece of business continuity planning and provides procedures for recovering business operations immediately following a disaster.

A type of crime insurance (along with Fidelity and Forgery) that business owners can obtain to cover missing items via forced and unforced entry by a non-employee.

Vendor of choice for the collection process against Uninsured Claimants.

Line code 11, 15, 17, 38 - A type of auto policy sold by Allstate agents.

A select group of people, including representatives from both a technical and business viewpoint, that exists to approves changes and assist Change Management in the assessment and priority of changes. The term used to describe two or more policies grouped together for billing purposes.

CAB CABG CAC CAC CAC CAD CADB CADE

Commercial Account Bill Coronary Artery Bypass Graft Claim Access Control Commercial Accounting Center Credit After Closure Coronary Artery Disease Claim Active Database Component Architecture And Development Environment

The field department which handles the accounting functions such as booking, cash processing ,account reconciliation, billing, etc. A credit transaction (e.g., subrogation, salvage) on a claim coverage that has already been closed.

Acronym CAESAR CAFE CAFEUS CAM CAM CAM CAM CAMT CAN CAO CAP CAP CAPM CAR CARES CARN CARS CARS CAS CAS CASE CASPR CAT CAT CATS CB CBA CBA-IPI CBIP CBIZ CBO CBOE CBP CBR CBS CBT CBW cc CC CC CC CC

Term Corporate Allocation And Expense System For Analysis And Reporting Chicagoland Association For Erwin Users Group Chicagoland Association For Erwin Users Group Certified Agency Manager Claim ALERT Manual Claims Agency Manager Contract Approval Matrix Client Account Management Team Continue No Action Contract Administration Officer Cartridge Access Port Civil Authority Protection Certified Associate In Project Management Customer At Risk Claims Analytical & Reporting Enablement Strategy Cancellation, Affiliate Company Transfer, Renewal and NonRenewal Car Rental System Computerized Automobile Rental System Central Address Space Customer Activity Summary Computer Aided Software Engineering Computer Application System For Peer Recognition Catastrophe Corrective Action Team Claims Analytics Technology Strategy Cost Basis Cost Benefit Analysis CMM Based Appraisal For Internal Process Improvement Certified Business Intelligence Professional Claim Business Integration Strategy Client Business Object Client Business Object Extent Check By Phone Cost Based Rating Customer Billing System Computer Based Training Credit Balance Workstation Carbon Copy Class Code Client Component Commercial Crime Consumer Centric

Definition

Tape Silo Term

A corporate initiative launched in 1997.

Line code 35 - The line of business which covers perils such as employee dishonesty, forgery, theft, burglary, etc.

Acronym CC CC CC CC CCA CCB CCC CCC CCC CCCS CCD

Term Contract Change Correct Class Customer Claims Content Contributor Citrix Certified Administrator Configuration Control Board Certified Collateral Corporation Customer Care Center Customer Contact Center Customer Care Center Support Census County Division

Definition

A key to effective change control which oversees the planning and implementation of changes. Made up of a Team Leader, Project Coordinator, Configuration Manager.

A statistical subdivision of a county, established and delineated cooperatively by the U.S. Census Bureau and state, local, and tribal officials for data presentation purposes. CCDs have been established in 21 states that do not have minor civil divisions suitable for data presentation; that is, minor civil divisions have not been legally established, do not have governmental or administrative purposes, have boundaries that are ambiguous or change frequently, and/or generally are not well known to the public.

CCD CCDB CCE CCEA CCI CCIE CCM CCNA CCNA CCNP CCO CCP CCP CCP CCP CCP CCP CCP CCPI CCPR CCPR CCPS CCR CCRC CCRS CCRS CCS CCS II

Contract Change Division Current Carrier Database Collaborative Center Of Expertise Citrix Certified Enterprise Administrator Customer Contact Indicator Cisco Certified InterNetwork Expert Conversational Claim Manual Cisco Certified Network Associate Citrix Certified InterNetwork Associate Cisco Certified Network Professional Commercial Claim Office Central Claim Payment Centralized Call Processing Certified Computing Professional Commercial Claims Processing Communication Control Program Correct Class Profile Customer Contact Process Critical Customer Payment Information Centralized Claim Processing Claim Core Process Redesign Commercial Claim Processing System Campaign Codes Repository Client Computing Resource Committee Certified Recovery Specialist Customer Contact Response System Conversational Claim System Claim Customer Service

Provides agents with prior insurance information at new business)

A center which exclusively handles commercial claims.

Acronym CCSA CCSO CCT&DI CCU CCW CCW CD

Term Commercial Claims Service Area Centralized Claims Service Organization Call Center Technology And Desktop Integration Central Control Unit Channel Command Word Customer Care Workshop Certificate Of Deposit

Definition

A savings certificate entitling the bearer to receive interest. CDs are generally issued by commercial banks; a CD bears a maturity date and a specified interest rate, and can be issued in any denomination

CD CD CDA CDB CDB CDB CDC CDF CDF CDI CDIRA CDMP CDP

Coldwell Banker Control Drive Claims Draft Authority Claims Database Corporate Database Customer Database Claims Data Center Channel Definition Format Compressed Detail Files Customer Data Integration Cash Developer Individual Retirement Account Certified Data Management Professional Census Designated Place

Tape Silo Term

Microsoft's XML-based file format for the description of channel information.

CDP CDRA CDRM CDROM CDRSC CDS CDS CDS CDS CDS CDT CDU CE CE&I CEA CEAA CEDF CEM CEMT CEO

Certified Data Processor Character Data Representation Architecture Cross Domain Resource Manager Compact Disk Read Only Memory Cross-Domain Resource Cash Disbursement System Casualty Development Summary Cell Directory Service Central Directory Service Control Data Set Central Daylight Saving Time Customer Development Unit Continuing Education Customer Experience & Innovation California Earthquake Authority Coalitions Of Exclusive Agents Association CICS Execution Diagnostic Facility Claims Education Manager CICS Execution Master Terminal Command Chief Executive Officer

A geographic entity that serves as the statistical counterpart of an incorporated place for the purpose of presenting census data for an area with a concentration of population, housing, and commercial structures that is identifiable by name, but is not within an incorporated place. The designation one can achieve wafter passing a national test covering a core of six topics (plus some specialties) of data processing knowledge.

Acronym CES CES CF CFC CFD CFMP CFO CFQ CFR CFR CFS CFS CFS CFU CGB CGI CGR CGRI CGRSC CGS ChFC CI CI CI CI CIA CIAB CIB CIC CIC CIC CIC CIC CICS CICSCP CID CID CID CIDM CIDUG CIECA CIECA CIF

Term Contents Estimating System Customer And Enterprise Services Commercial Fire (Line Code 61) Controlled Foreign Corporation Client File Database Clint File Match Process Chief Financial Officer Customer Focused Quality Central File Room Certificate Of Financial Responsibility Clean Financial Stability Client File System Closed File Survey Commercial Field Underwriter Communication Services Global Block Common Gateway Interface Customer Growth & Retention Customer Growth & Retention Initiative Customer Growth & Retention Steering Committee Computer Generated Solutions Chartered Financial Consultant Catastrophic Illness Rider/Safekeeper Client Interface Configuration Item Customer Index Customer Insurance Associates Council Of Insurance Agents & Brokers Central Index Bureau Allstate Client Information Center Certified Insurance Counselor Concurrent Image Copy Customer Information Center Customer Interaction Channel Customer Information Control System CICS Control Program Communication Identifier Customer Information And Document Customer Information Documents Certified Insurance Data Manager Commercial Insurance Department Underwriting Guide Collision Industry eCommerce Association Collision Industry Electronic Commerce Association Comparative Information Form

Definition

A line of insurance which covers not only loss by fire but other perils such as business interruptions and builders risk.

Acronym CIF

Term Coverage In Force

Definition The number of exposures generated by the prior month PIF (EOM). For property, it is equal to PIF (BOM). For auto, it is equal to the number of cars carrying a specific coverage at the beginning of the month. The surcharge collected on most lines of insurance in California. This state mandated fund usually alters the tax rate by line each year it is in effect.

CIGA CII CIM CIO CIO CIP CIP CIP CIP CIP CIP CIPMO CIR CIR CIRT CIS CIS CISO CISR CLB CLF CLI CLIEDIS CLIST CLMS CLS CLTR CLU CLU CLUE CM CM CM CM CM CMC CMCO CMd

California Insurance Guarantee Fund Configuration Item Index Claim Unit Manager Channel input And output Chief Information Officer Client Insurance Professional Client Insurance Profile Compliance Improvement Process Core Inclusion Partner Customer Information Processor Customer Information Professional Client Interface Project Management Office Competitive Index Reports Customer Insurance Representatives Critical Incident Response Team Commercial Information System Customer Information System Chief Information Security Officer Certified Insurance Services Representatives Communication Services Local Block Chartered Leadership Fellow Command Line Interface Canadian Life Insurance EDI Standards Command LIST Claim Legal Management System Cross Line Sales Children's Level Term Rider Chartered Life Underwriter Control Logical Unit Comprehensive Loss Underwriting Exchange Cluster Meetings Communications Configuration Management Continuity Management Current Month Claim Money Control File Commercial Market Claims Office Configuration Management For Documents

The person in charge of an Information Systems department. Formerly called a Vice President these people have taken on new importance as information plays a bigger role in running a business.

Series or group of TSO commands that can be executed with one command instead of being entered serially or one at a time.

Acronym CMDB CMF CMI CMM CMM CMMI

Term Configuration Management Database Customer Management Framework Connection Manager Interface Capability Maturity Model Claim Master Menu Capability Maturity Model Integration

Definition A repository of data that models the infrastructure and records the status, version, history, location, and interrelationships of its components, or Configuration Items (CI's).

A description of the stages through which software organizations evolve as they define, implement, measure, control, and improve their software processes. This model provides a guide for selecting process improvement strategies by facilitating the determination of current process capabilities and the identification of the issues most critical to software quality and process improvement.

CMO CMO CMP CMR CMS

Claims Management Organization Collateralized Mortgage Obligation Configuration Management Plan Claim Master Record Codes Management System

CMS CMTA CNA CNI CNMNO CNS CO CO COA CobiT

Content Management System Content Management Team Administrator CNA Personal Insurance Claim Numbered Invoice Centralized Network Management Common Name Space Change Order Control Operator Change Of Address Control Objective For Information And Related Technology

The Codes Management System is an Allstate proprietary system for researching, managing and standardizing our coded data. Through re-use of codes and code translations, CMS provides universal meaning of codes throughout Allstate. Allstate Financial's call and service centers' knowledge system, which provides a consistent mechanism to acquire information when representatives receive a telephone inquiry or service request.

CNS is a logical data structure. It defines an Enterprise view and common structure of data as an integration vehicle between separate application systems. A request for change record within the Unicenter ServicePlus Service Desk (USD) software tool.

COBOL COC COCL COD COE COE COE COI COL COL/COF COLA COLD COLI

Common Business Oriented Language Commercial Operations Center Commodity Overview & Contact List Cash On Delivery Center For Organization Effectiveness Center Of Expertise Center Of Expertise Cost Of Insurance Community Of Learning Choice of Law/Choice of Forum Cost Of Living Adjustment Computer Output To Laser Disk Corporate-owned Life Insurance

The policies, procedures, practices and organizational structures designed to provide reasonable assurance that business objectives will be achieved and that undesired events will be prevented or detected and corrected. The programming language most commonly used in Business Insurance systems. The forerunner of COBOL II.

Acronym COLL COM COM COMP COMP NEG COMTI COO COP COPD COR CORBA CORE COS COSE COTS CP CP CP CP CPA-PMO CPAT CPC CPC CPCU CPGL CPI CPI

Term Collision Coverage Component Object Model Consulting Operations Management Comprehensive Coverage Comparative Negligence Component Object Model Transaction Integrator Chief Operating Officer Continuation Of Premium Payment Chronic Obstructive Pulmonary Disease Claim Organization Repository Common Object Request Broker Architecture Monitors Claim Bank And CRA Availability Consulting Operations Service Common Open Software Environment Commercial Off-The-Shelf Choice Point Claim Portfolio Client Portfolios Customized Policy Commercial/Property/ALERT-Project Management Office Claim Payment Analysis Tool Central Processor Complex Commercial Profit Center Chartered Property And Casualty Underwriter Company Product Group Line Common Programming Interface Consumer Price Index

Definition

Used to describe purchased packaged solutions

The consumer price index measures the changes in the prices of goods and services bought by households. The CPI shows relative increases or decreases in consumer purchasing power. The CPI is a fixed-weight index which means it assumes that the share of expenditures on consumer categories remains the same over time. The CPI is reported monthly for the previous month by the Bureau of Labor Statistics. Major revisions are made around every ten years to reflect changes in the share of goods and services households buy.

CPI CPIC CPL CPLR CPM CPMS CPO CPP CPR CPR CPR CPS CPS

Continuous Policies In-force Continuous Process Improvement Center Comprehensive Personal Liability Comprehensive Personal Liability Rate Critical Path Method Claim Performance Management System Communication Process Owners Commercial Partnership Program Child Protection Rider Core Process Redesign Customer Protection Review Caremark Prescription Service Casualty Process Specialist

Acronym CPS CPS CPT CPT CPU CPU CQAA

Term Casualty Prospecting And Selling Commercial Prospecting And Selling Current Procedural Terminology Current Procedural Terminology (CPT) Codes document Central Processing Unit Centralized Processing Unit Chicago Quality Assurance Association

Definition

This document is used within Allstate to describe the procedure a medical provider performed for an Involved Person in a claim. The codes are developed by the American Medical Association.

CQAA was established in 1984 to promote software quality principles and practices within Chicago-area companies. CQAA provides a forum for information professionals to present and discuss software quality and process management within information systems, technology, and services.

CQM CR CR CR CR CRA CRA CRA CRAC CRD

Certified Quality Manager Change Request Comparative Rating Corporate Relations Credit Certificate Revocation Authorities Claim Report Administrator Customer Report Administrator Corporate Resource Allocation Committee Central Registration Depository

CRD

Common Reference Data

A computerized system in which NASD maintains the employment, qualification, and disciplinary histories of more then 400,000 securities industry professionals who deal with the public. A CRD Number uniquely identifies a securities industry professional. A common set of reference data (codes) that is used by more than one business unit. This data is standardized and centralized in order to provide governance, sourcing, distribution and maintenance. At Allstate this common set of reference data is found in the Codes Management System.

CRD CRE CRE CRF CRI CRI CRL CRM CRM CRM CRM CRMS CRO CRO CRP CRP CRRS CRS CS

Customer Requirements Document Computer Related Expense Computer-Related Equipment Claim Reference File Comparative Rater Initiative Customer Retention Initiative Current Relativity Level Catastrophe Risk Management Certified Risk Manager Client Relationship Manager Customer Relationship Management Customer Relationship Management System Capital Region Commercial Regional Office Centralized Reinstatement Process Constant Ratio Percentage Check Registry And Reconciliation System Commercial Receivable System Consumer Segmentation

The application used to process most accounting functions. It handles all of the agency bill for Northbrook and many of the billing functions for the Allstate book of business.

Acronym CS CS CSA CSA CSAR CSBS CSC CSCF CSCM CSD CSF CSF CSF CSI

Term Cross Sell Customer Service Claim Severity Analysis Claims Services Area Configuration Status Accounting Report Consumer Segmentation & Brand Strategy Claim Service Center Central Site Control Facility Claim Service Center Manager Claim Service Director Claim Strategic Framework Consolidated Status Facility Critical Success Factors Consumer Sentiment Index

Definition

The mechanism by which the state of controlled Configuration Items are reported.

The CSI represents consumer sentiments towards the economy, their own financial condition, and their perceptions about buying big-ticket durable goods. When large changes occur in the CSI it is a fairly accurate indication of large future changes in consumer spending. However, the levels of the index aren't very accurate indicators by themselves. The CSI is reported by The University of Michigan within ten days after the month it refers to. It is based on 500 households with 1966 equaling 100 on the index for comparison.

CSIO CSIRT CSL CSM CSM CSM CSM CSM CSMC CSMD CSMS CSMS CSN CSNET CSO CSP CSPIN

Centre For The Study Of Insurance Operations (Canada) Computer Security Incident Reporting Team Combined Single Limit Claim System Manual Claims Service Manager Communications Storage Manager Customer Service And Maintenance Customer Service Manager Claim Service Managers Conference Centralized Strategic Marketing Data Customer Satisfaction Measurement System Customer Service Measurement System Claim Strategic Network Computer Science Network Claims Service Organization Cross System Product Chicago Software Process Improvement Network

Industry Survey

The Chicago SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality and mutual respect. Companies, academic institutions, government organizations and individuals are invited.

CSPP CSQA CSQE CSR CSR CSRM

Claims Standard Process Portfolio Certified Software Quality Analyst Certified Software Quality Engineer Claim Service Representative Customer Service Representative Commercial Strategic Risk Management

Acronym CSRP CSS CSS CST CSTE CSU CSW CT CT CTC CTI CTIP CTR CTR CTS CTS CTS CU CU CUA CUA CUCM CUG CUI CUM CUPID CUSIP CUT CV CV CVAT

Term Customer Satisfaction/Retention/Profitability Report Cascading Style Sheets Claim Satisfaction Survey Central Standard Time Certified Software Test Engineer Claim Service Unit Channel Status Word. Collaborative Technologies Control Terminal Claims Technology Consultant Computer Telephony Integration Crytographic Technology Implementation Program Children's Term Rider Consent To Rate Central Technology Solutions Check Ticket Status Claim Technology Services Casualty Unit Control Unit Channel Unit Address In VTAM Common User Access Commercial Unit Claim Manager CMM (Capability Maturity Model) Users Group Common User Interface Casualty Unit Manager Customer Protocol Interface Dashboard Committee On Uniform Securities Identification Procedures Control Unit Terminal Cost Variance Coverage Data Cash Value Accumulation Test

Definition A means of defining certain document elements (paragraphs, headings, fonts, colors, positioning, backgrounds) with style rules instead of additional markup tags.

An enterprise-wide AIS initiative to provide crytographic services and technologies.

Tape Silo Terminology. Controls cartridge drives

Protocol used for communications with an IBM 3174 or 3274 Control Unit

An alternative to DEFRA Guideline Premium Tests as a way to define a life insurance contract. In order to qualify under this test the cash value may not at any time exceed the net single premium for the death benefit at that time.

CVT CW CW CWA CWA CWA CWA CWAR CWF

Communication Vector Table Countrywide Current Week Cash With Application Claims Closed With Amount Closed With Amount Common Work Area Cash With Application Refund Claim Workflow Facility

A claim closed in which either a loss payment or a loss payment and expense payment has been made.

Acronym CWP D/B D/S DA

Term Closed Without Payment Direct Bill Discounts/Surcharges Data Administration

Definition A claim closed in which only an expense payment or in which no payments have been made.

DA

Data Advisory

Data Administration refers to a group or function that organizes and documents data and its uses in an organization. This usually includes logically modeling the data requirements for an enterprise, application or database system. This is an industry wide Data Management term. Data Advisory is a group within Allstate that organizes and documents data and its uses, including logically modeling the data requirements for the enterprise, application or database system. In the field of information management, this is also referred to as Data Administration.

DA DAAC DAC DAC DAE DAE DAL DAMA DAR DASD DASR DB DB DB2

Direct Access Data Architecture Administration Consultant Deferred Acquisition Cost Discretionary Access Controls Drop At Expiration Drop at Expiration Developmental Agency Location Data Management Association Domain Architecture Review Direct Access Storage Device Describe, Acknowledge, Specify, Reaffirm Data Base Death Benefit Database 2

Refers to canceling policies at the expiration date through a cancellation letter not offering to renew, such as items dropped through LEW (Loss Early Warning). Refers to canceling policies at the expiration date through a cancellation letter not offering to renew, such as items dropped through LEW (Loss Early Warning).

Direct Access Storage Device describes a computer disk drive which contains varying amounts of space and may be accessed directly through a system catalogue.

An IBM licensed program. DB2 is a full function relational database management system, that presents a data structure as a table, consisting of a number of rows (or records) and a number of columns. An organization or function that creates and maintains databases. The person responsible for creating and maintaining databases using a Data Base Management System, such as IMS, DB2, Oracle, SQL, etc. Enterprise - usually, the name of the business, Individuals and Partnerships usually operate a business under a business name. For example, if Susan Jacobs owns and operates Barns Galore, the DBA name would be: Susan Jacobs DBA.

DBA DBA DBA

Data Base Administration Data Base Administrator Doing Business As

DBCBP DBCS DBCTL DBD DBIA DBL DBM DBMS DBO

Dimensions In Business Commercial Bonus Program Double Byte Character Set Database Control Database Definition Detailed Business Impact Analysis Disability Benefits Liability (Line code 23) Database Marketing Data Base Management System Death Benefit Option

Database Administrators - describes the information needed to create a database file. A line of insurance sold exclusively in the state of New York. Similar to WC but more of an excess coverage to WC. System software that enables end users or application programmers to share data. DBMSs are generally also responsible for integrity, data access control and automated rollback/restart/recovery.

Acronym DBO DBO1 DBO2 DBRC DBS DBS DC DC DC DCA DCB DCCTL DCE DCI DCO DCOM DCSC DCSS DCSS DCT DCT DD DD DDA DDL DEADONSI DEC DED DEDB DEFRA DEI DEM DF DFD DFI DFM DFM DH DI

Term Desired Business Outcome Basic Death Benefit Option Deluxe Death Benefit Option Database Recovery Control Dried Blood Spot Dried Blood Spot Blood Test Data Center Data Collection Day Care Dollar Cost Average Disability Continuation Benefit. Data Communications Control Distributed Computing Environment Direct Computer Input Unit District Claim Office Distributed Component Object Model Dallas Claim Service Center Distributed Computing Strategies and Solutions Distributed Management Environment Destination Control Table Diversity Change Team Direct Distribution Drop Date Daily Deposit Account Data Definition Description Language Data, Execution, Application, Development, Operations, Network, And Security Plus Integration Declaration Page Deductible Data Entry Database Deficit Reduction Act Data Expense Initiative Distribution Effectiveness Measurement Drop File Data Flow Diagram Department Of Financial Institutions Data For Marketing Dialogue For Marketing Dialogue History Disability Insurance

Definition When the death of the insured occurs, we will pay the beneficiary the face amount minus the loan and interest. When the death of the insured occurs, we will pay the beneficiary the face amount plus the cash value, minus the loan and interest.

The DCE from OSF provides remote procedure calls, security, consistent file naming and consistent clock times for a distributed network. A unit in the Regional Office that keypunches or types input directly from a source document (such as an application) without using a coding worksheet. Claims

Formerly called ECS Strategy.

Language describing the data model or schema for a user database, names and access paths for the data and its interrelationship.

Instructions given by the Examiner to insert opened mail into the appropriate file.

The name of a vendor tool used by Marketing for campaigns.

Acronym DI DIRFT DIVVY DJA DL DL/I DLE DLO DM DM DM

Term Drive In Do It Right The First Time Division Managers Declaratory Judgment Action Drivers License Data Language/I Detailed Level Estimate Desktop And Laptop Option Data Mart Database Marketing Demand Management

Definition The Allstate Claim Office the insured or claimant may bring his automobile to for inspection and possible settlement. Appointments are generally scheduled through a personal lines claim office.

Demand Management is the organization within APT that manages the project initiation process. Using strategic methods, it uses processes to understand business needs, identify, evaluate and propose solutions, while projecting the project scope, timeframe and short-term and long-term investment.

DM DM&PS DMA

Direct Mail Distribution, Marketing And Process Solutions Direct Memory Access

Hardware devices attached to PCs can be designed to send their instructions to and from main memory in one of two ways. The default is to ask the CPU to do the work. The more efficient way is to allocate one or the PC's DMA channels to send instructions directly to memory. This leaves the CPU free to do more important things.

DMEA DML DMR DMS DMS DMS DNA DNC DNR DNS DNS

Distribution Marketing And Enterprise Applications Demand More Leads Direct Marketing Rep Desktop Management Solution Desktop Management System Deviation Management System Distributed InterNet Architecture Do Not Call Do Not Renew Do Not Solicit Domain Name System

When sending email or pointing a browser to an Internet domain such as cnet.com, the domain name system translates the names into Internet addresses (a series of numbers looking something like this: 123.123.23.2). The term refers to two things: the conventions for naming hosts and the way the names are handled across the Internet.

DO DOB DOC DOC DOI DOL DOLF

Desktop Owners Date Of Birth Document Drives Other Car Department of Insurance Date Of Loss Defense Of Litigated Files

Acronym DOM

Term Document Object Model

Definition A platform - and language - neutral interface that allows scripts and programs to access and update dynamically the content, structure, and style of documents. It provides a standard set of objects for representing HTML and XML documents, a model of how these objects can be combined, and an interface for accessing and manipulating them. One of two types of operating systems. One runs on older generation mainframes, the other runs on personal computers. Computerized processing of routine business transaction such as payroll, bookkeeping, orders and inventories. Generally DP applications are well-structured, periodic and centrally managed.

DOMS DOS DP DPN DPN DPRS DPS DPS DR DR DR DRAE DRD DRM DRM DRP DRP DRTV DS DS DSC DSC DSC DSCP DSI DSS

Develop, Operate & Maintain Solutions Disk Operating System Data Processing Distributed Payment Network Distributive Payment Network Document Processing Repository System Distributed Printing System Document Processing System Debit Direct Response Disaster Recovery Data Research And Analytics Environment Dividends Received Deduction Data Resource Management Direct Response Marketing Dealership Referral Program Direct Repair Program Direct Response Television Data Solutions Dialogue Summary Data Stewardship Council Department Security Coordinator Division Security Coordinator Data Services Command Processor Decision Support Infrastructure Decision Support System

A customer service program which allows the insured to take his vehicle directly to a preferred repair shop without first obtaining an Allstate estimate of damage.

The DSC has the responsibility for proper administration of the EDS Mainframe and UNIX security access. Access will be granted based on the role(s) a resource performs within EDS.

A system used to support managerial decisions, including applications emphasizing user-friendliness and ad hoc query, reporting and analysis capabilities. Usually DSS involves the analysis of many units in a heuristic fashion. As a rule, DSS processing does not involve the update of data.

DSSN DSSSL DSSUMON DST DST DTB DTCC DTD DTE

Data Set Sequence Number Document Style and Semantics Specification Language Display Support System Universal Monitor. Daylight Saving Time Diversity Support Team Dynamic Transaction Backout Depository Trust Clearing Corporation Document Type Definition Data Terminal Equipment

The rules that define the tabs that can be used in an XML file and their valid values.

Acronym DTHP DTM DTP DTPS DTPS DTR DTS DU DUI DUR DW DWI DWRIS DX E&O

Term Death Claim Pending Data Type Model Data Transition Plan Developer Tools And Product Support Development Tools And Production Support Decline To Renew Distributed Time Service Duration Driving Under The Influence Delete Underwriting Referral Data Warehouse Driving While Intoxicated Dean Witter Reynolds Insurance Services Diagnosis Errors & Omissions

Definition A set of UML extensions supplying numerous common data types.

Liability insurance policy that provides protection against loss incurred by a client because of some negligent act, error, or omission by the insured. An Independent Agent may need to show proof of E & O insurance prior to being appointed within Allstate.

E-MAIL E/T E/T D EA EA EA EAA EACC EAI EAI EAM EAP EARC EAS EAT EBCDIC EBI EBIT EBP EBR EBT EC ECC ECG ECHO

Electronic Mail Education/Technology Education/Technology Department Enterprise Administrator Enterprise Applications Exclusive Agent Enterprise Application Architecture Encompass Agent Call Center Enterprise Application Integration Enterprise Architecture Integration Estimated Annual Mileage Employee Assistance Program Employee Achievement Recognition Committee Ethnic Agency Survey Enterprise Architecture & Technology Extended Binary-Coded Decimal Interchange Code Enterprise Base Image Enterprise Business Intelligence Tools Enterprise Buyer Professional Experienced Based Reasoning Ethnic Business Team Evaluation Consultant Enterprise Command Center Electrocardiogram Echocardiogram

Exclusive Agent is the Allstate term for a licensed insurance agent who is appointed to sell Allstate property and casualty products exclusively.

Aligned with Enterprise requirements and technology direction with full enterprise support. It should be considered as the only choice when selecting a product or technology in it's space.

The EAP provides telephone counseling for all types of personal difficulties, including emotional problems, stress, family and relationship problems, alcohol/drug abuse, and difficulties at work.

Acronym ECHO ECI

Term Express Claim Handling Operation Employment Cost Index

Definition The ECI measures changes in labor costs for wages and salaries and noncash fringe benefits in nonfarm private industries and state and local government workers at all levels of responsibilities. It is not affected by shifts between composition of employment between high and low cost industries. Thus it represents wages and salary costs of the same jobs over time.

ECL ECLIPSE ECM ECM ECP ECR ECRM ECRM ECT ED ED&D EDA EDBM EDC EDC EDF EDGS EDI

Extra Contractual Liability Environment For Commercial Line Premium Systems Enterprise Campaign Management Enterprise Content Management Enterprise Customer Profile Environment Change Request Enterprise Customer Relationship Management Enterprise Customer Relationship Marketing Enterprise Communications Team External Data Education Design & Delivery Enterprise Data Architecture Enterprise Database Management Employee Development Council Extended Daily Coverage Execution Diagnostic Facility Enterprise Document Generation Services Electronic Data Interchange

Enterprise Data Management

The extension of normal MCO work hours to provide claim service for insureds and claimants, as well as necessary clerical activities for the MCO.

EDI EDM EDM

Electronic Data Interface Education Division Manager Enterprise Data Management

The electronic exchange of data in predefined forms that are the electronic equivalent of paper business forms. Typically, EDI occurs between companies and is related to business transactions. Requires that two systems agree on the format of the data they send and receive. Communication between enterprises by the direct exchange of electronic messages. The management (planning, organizing, collecting, direction) of data resources for an organization. EDM has a responsibility for defining and implementing policies and procedures (processes), staffing and reporting activities related to data resourcing. EDM has a fiduciary responsibility for corporate data assets.

EDMS EDMS EDP EDP EDP EDS EDS EDS EDT EDW

Enterprise Document Management Services Enterprise Document Management System Electronic Data Processing Electronic Document Printing Employee Development Plan Educational Services Department Electronic Data System Enterprise Data Services Eastern Daylight Saving Time Electronic Data Warehouse

Acronym EDW

Term Enterprise Data Warehouse

Definition Enterprise Data Warehouse is a facility for storing the information asset of the corporation which must be managed. An Enterprise Data Warehouse provides a solid foundation of subject-oriented, integrated, historical and nonvolatile data from which to do analysis. At Allstate, the Enterprise Data Warehouse is named the Allcorp Data Warehouse.

EECO eEG7 EEH EEO

Enterprise Ethics & Compliance Office Western European EDIFACT Insurance Group Enterprise Event Handler Equal Employment Opportunity

Civil rights laws, judicial interpretations of the laws, and the many sets of guidelines issued by state and federal regulatory agencies have outlawed discrimination based on race, religion, national origin, sexual orientation, age, sex and disability.

EEOC EF EFS EFS EFT EGA EGR EGR EGTRRA EHC EI EI EIA EIB EIF EIFS EIL EIN EIP EIP EIS EIS EIS EITAB EIUL ELAP ELDM ELP EMAIL

Equal Employment Opportunity Commission Early Finish Date Enterprise Financial Solutions Exclusive Financial Specialist Electronic Funds Transfer Executive General Agent Experience Group Rating Experienced Group Rating Economic Growth & Tax Relief Reconciliation Act Enterprise Help Center Education Integrators Extended Insurance Electronic Industries Association Exec Interface Block Enterprise Instrumentation Framework Enhanced Insurance Financial Stability Extended Interest Life Federal Employee Identification Number Eligible Injured Party Extended Injury Protection Enterprise Infrastructure Services Enterprise Infrastructure Strategy Executive Information System Enterprise Infrastructure Technology Assurance Board Equity Indexed Universal Life Ether Talk Link Access Protocol Enterprise Logical Data Model Emerging Leader Program Electronic Mail

Exclusive Financial Specialist is the Allstate term for an licensed insurance agent who is appointed to sell Allstate financial products exclusively. The EFS was formerly called a ?Life Specialist?. Accounting - A form of EDI used by banks and financial institutions to transfer credit. A money transfer system between banks. Also performs withdrawals on monies for Allstate policyholders.

Nine digit number the IRS assigns to identify businesses tax payors, such as sole proprietors, employees, corporations, partnerships, and other business entities.

A system designed for the top executive, featuring drill-down analysis and trend analysis.

A normalized data model which defines and describes the data and information needs of the entire enterprise in a non-redundant way.

Acronym EMD

Term Enterprise Master Data

Definition Information required to create and maintain an enterprise-wide "system of record" for core business entities, in order to capture business transactions and measure results for these entities. Master data spans all organizational business functions. The activities that take place in a Claim Office prior to the actual opening time to enable the office to get a headstart on the day's work, e.g., picking up mail, opening it, sorting, obtaining coverage, etc.

EMIT EMP EMSI EMT EMT ENG ENOA ENOC ENS EOB EOD EOM EOPC EOS EP (G) EPAE EPC EPCF EPCM EPE EPIC

Expense Management Information Tool Early Morning Processing Examination Management Services Inc Enhanced Multi-Tier Expense Management Team Employee Network Group Extended Non-Owned Auto Employers Not Owned Coverage Emergency Notification System Explanation Of Benefits Exam On Demand End Of Month Employee Owned Personal Computer Economies Of Scale Enterprise Procurement (Governance) Extended Protection Amendatory Endorsement Enterprise Producer Commission Earned Premium Compensation Factor Enterprise Performance & Capacity Management Enterprise Procurement Expense Enterprise Public Internet Connection

Normally used to describe the quantity of a given statistical factor (e.g., employee count, PIF, reserve dollars) that exists on the last day of the month. It is equal to the following month's BOM.

A ration measures the relationship between "formula" earned premium (the written premium which should become earned) and "actual" earned premium.

EPIC is a service, which allows you to connect to the Allstate private network from your Internet Service Provider. EPIC takes advantage of a technology known as VPN (Virtual Private Networking). This works similarly to the ALE (Allstate LAN Extension) but allows you to use most Internet Service Providers, including ISDN, Cable Modem, and xDSL providers. EPIC has the potential to offer faster access to the Allstate network, as well as cost savings compared to previous remote access offerings. For more information about EPIC, contact your Integration Owner (IO).

EPL EPM EPM ePMO ePMO EPOC EPP EPP EPP EPR EPR EPRO

Electronic Promise Line Enterprise Portfolio Management Enterprise Project Management Enterprise Program Management Office Enterprise-Wide Program Management Office Enterprise Project Outline Codes Employee Performance Plan Enterprise Procurement Expense And Disbursement Policies And Procedures Enterprise Procurement Policy Emergency Preparedness & Response Emergency Preparedness And Response Enhanced Priority Repair Option

Acronym EPS EQQ ER ER ER ERC ERD ERD EREP ERISA

Term Earnings Per Share Enhanced Quick Quote Employee Relations Endorsement Referral Expense Report Employee Recognition Committee Enterprise Remote Desktop Entity Relationship Diagram Environmental Record Editing And Printing Program Employee Retirement Income Security Act

Definition Common income (net income less preferred dividends) divided by the number of common shares outstanding.

A diagram representing entities, the relationships between those entities and certain properties of the relationship, especially its cardinality and name. ERISA sets uniform minimum standards to assure that employee benefit plans are established and maintained in a fair and financially sound manner. In addition, employers have an obligation to provide promised benefits and satisfy ERISA's requirements for managing and administering private pension and welfare plans.

ERL ERL ERM ERP ERRAC

Employee Resolution Line Express Repair Link Entity Relationship Model Enterprise Resource Planning Enterprise Records Retention Advisory Committee

An entity relationship model is a data model. ERM's can exist at varying levels of detail: conceptual data model, business data model or detailed business data model. Comprised of representatives from Allstate Information Security, Corporate Security, Financial Accounting, Internal Audit, Law & Regulation and Tax. The ERRAC will review inventory based on any impact to their areas.

ERW ES ES ESCD ESCON ESF ESI ESM ESM eSOSA ESOSA ESP ESRI ESS EST ESTMI ET ET ETA ETA ETAB

Error Review Workstation Early Start Date Environment Support Extended System Contents Directory Enterprise Systems Connection Extended Spool Facility Enterprise Server Infrastructure Enterprise Systems Management External Security Manager enterprise Special Operations And Services Applications Enterprise Specialty Operations And Services Applications Execution Scheduling Processor Environmental Systems Research Institute, Incorporated Enterprise Storage Solutions Eastern Standard Time Estimated Annual Miles Enterprise Technology Extended Term Enterprise Technology Architecture Extended Term Insurance Enterprise Technology Architecture Board

Printer control

GIS software vendor.

Acronym ETAB ETC ETI ETI ETL ETL ETM ETM ETO ETS ETS ETSP ETT EUO EV EVP EVP EWA EWD EWTP EY F&E FA FAC FAIR FAIR FALG FAQ FAQA FAQE FARO FASAR FASAR FASB

Term Enterprise Technology Assurance Board Estimate To Complete Evolutionary Technologies International, Incorporated Extended Term Insurance Emergency Team Leader Extraction, Transformation And Load Education Technology Manager Education Territorial Managers Extended Terminal Option Education Technology Services Enterprise Technology Services Enterprise Technology Strategy And Planning Education Technology Trainers Examination Under Oath Economic View Employee Value Proposition Executive Vice President Enterprise Workforce Applications Enterprise Workplace Division Enterprise Wide Travel Policy Exclusively Yours Furniture & Equipment Fixed Annuity Field Administrative Controller Fair Access To Insurance Requirements Fair Access To Insurance Requirements Plans Future Agency Leadership Group Frequently Asked Questions Frequently Asked Questions Approver Frequently Asked Questions Editor Florida Regional Office Flexible Alert System Audit Request Flexible Alert System of Archive and Retrieval Financial Accounting Standards Board

Definition

Data Integration Management vendor.

A director level manager in the HO Finance department; reports to an Assistant Vice-President and is assigned to a Territorial Vice President. A part of the Housing and Urban Development Act that allowed insurers to buy federal riot reinsurance in states that had pooling plans allowing all property owners fair access to insurance. Programs established by law that make property insurance available and affordable to risks that might otherwise be uninsurable because of "environmental hazards."

The primary regulatory body over accounting principles and practices. The board is a private, nongovernmental regulatory body. It established the Generally Accepted Accounting Principles (GAAP) rules of accounting that are used nationally by accountants. The full-time members of the FASB board are drawn from public accounting, industry and accounting education.

FASS FAST FAX FBB FBS

Financial Application Specialty Services Field Action Support Team Facsimile Flood Book Of Business First Bank Systems

Acronym FBS FC FCB FCO

Term Food Bank Of Seattle For Cause Forms Control Block Facility Claim Office

Definition

A satellite claim office housing anywhere from 15 to 25 claim employees handling claim processing functions. The FCO reports to an MCO. The FCO is generally in a rural area where a full MCO is not needed for support. Claims

FCO FCP FCP FCP FCPL

Field Claim Office Field Claim Payment Field Claim Practices Field Compliance Principle Farmer's Comprehensive Personal Liability

Allstate position responsible for reviewing the activities of the registered representatives in the Sales Organization (Allstate Financial) for compliance to SEC regulations. A line of insurance issued only to farmers whereby a company protects the farmer and the resident members of his family against legal liability for injury to the person or the property of another as the result of the insured's personal activity.

FCR FCRA FCRM FCRO FCRT FCT FD FDD FDDI FDE FDMS FDSE FDX FEMA FEP FEPI FF FED FFE FFG

Field Corporate Relations Fair Credit Reporting Act Field Corporate Relations Manager Field Corporate Relations Organizations Financial Compensation & Recognition Team File Control Table File Definitions. Functional Design Document Fiber-Distributed Data Interface Full Duplex Ethernet Field DASD Management System Full Duplex Switched Ethernet Full Duplex Federal Emergency Management Agency Front End Processor Front-End Programming Interface Fidelity And Forgery Future Effective Date Friendly Front End Foundation For Growth

A type of crime coverage (along with burglary and theft) which covers missing items, money, etc. from the act of forgery or employee dishonesty.

The name for the Sales philosophy and organization introduced in 1985. It introduced the neighborhood Office Agent program and the R-1500 contract. The intent was to increase Allstate's 'market reach' in the insurance market.

FFLSA FFT FIA FIA FIC FICA FIFO

Federal Fair Labor Standards Act Fixed Function Terminal Federal Insurance Administration Field Installation Assistant Field Inspection Center Federal Insurance Contributions Act First In First Out

Social Security - A federal system of old age and disability insurance that all workers must pay through taxes.

Acronym FIM FIM FIMA FIN FIP FIP FIP FIP FIPS FIR FIS FIS FIT FIT FLE FLIE FLM FLMI FLPI FLPMG FLSA FMAT FMLA FMS FNA FNOL FOA

Term Field Implementation Manager Flood Insurance Manual Federal Insurance & Mitigation Association Federal Identification Number Field Implementation Process Field Issued Policy Financial Information Processing Flood Insurance Performance Federal Information Processing Standards Family Income Rider Field Implementation System Field Inspection Station Federal Income Tax Financial Information Technology Field Leadership Enablement Field Leadership Integration Enablement Focused Life Marketing Fellow Of The Life Management Institute Front Line Performance Improvement Front Line Performance Measurement Group Fair Labor Standards Act Fund Maturity Family Medical Leave Act Field Management Seminar Financial Needs Analysis First Notice Of Loss Freedom of Action

Definition

A business number obtained from the Internal Revenue Service that identifies the business of federal tax returns and documents.

A National Institute of Standards and Technology program to achieve compatibility and interchangeability among data systems.

A facility where non-drivable cars can be towed, at company expense, for inspection and estimate preparation.

2008 Customer Experience initiative that helps improve customer satisfaction scores by reducing call backs or putting customers on hold. FOA gives Allstate representatives the authority to respond to an insured without having to hang up the phone or put the insured on hold to get a manager's approval for something straightforward, such as reimbursing a pay fee that was mistakenly applied.

FOP FPA FPC FPCS FPDA FPE FPL FPL FPMO FPMO FPP FPR

Focus on Performance Flexible Premium Annuity First Party Casualty Field Property Claim Supervisor Flexible Premium Deferred Annuity Front-Line Performance Expert Front-Line Performance Leader Frontline Performance Leader Field Product Management Office Field Product Management Organization Future Purchase Privilege Family Plan Rider

Acronym FPT FRAT FRE FRLK FRS FS FS FS FSA FSA FSA FSA FSBP FSC FSC FSL FSM FSM FSMC FSMD FSP FSR FSS FSSC FST FTA FTC FTCS FTE FTE FTMFR FTP FTYROW FUA FUM FUT FUTA FVP FX FYC FYD FYI

Term Functional Product Test Financial Resources Administration Team Future Renewal Endorsement Free Look File Retention System Field Service Financial Services Financial Specialist Fellow, Society Of Actuaries Field Search Argument Financial & Statistical Applications Flexible Spending Account Financial Stability Best Practice Financial Services Consultant Forward Schedule Of Changes Field Sales Leader Field Sales Manager Financial Services Manager Field Sales Management Compensation Field Sales Management Desktops Financial Service Plan Financial Stability Report Finance Shared Services Financial Services Sales Consultants Foundation Skills Training Full Time Agent Federal Trade Commission Failure To Control Speed Full Time Employees Full-time Equivalent Failure To Maintain Financial Resp. File Transfer Protocol Failure To Yield Right of Way Follow-up Assessment Field Unit Manager Federal Unemployment Tax Federal Unemployment Act Field Vice President Foreign Exchange First Year Commissions Female Young Driver For Your Information

Definition Reports and consult on financial/business information for TSS/FS

Reports to RFSM - responsible for recruiting, installing and motivating EFSs.

Individuals who solicit insurance for Allstate on a full time basis, excluding RSRs, GAs and IAs.

The combination of exempt and non-exempt employees (excluding part time employees). When used in analyses, all agent categories are typically excluded from full time employee counts.

An individual responsible for directing and coordinating the activities of the continuing Unit in a Marketing Claim Office having 100 or more employees. A federal system of unemployment insurance that all employers must pay through taxes.

A private business line connecting an office telephone to a remote Central Office exchange. For a fee, this service provides local service from a distant (foreign) exchange.

Acronym G-99

Term Over-Budget Approval

G-99

Request To Increase Budget

GA GA GA GAAP

Garage Liability (Line code 42) General Agent Government Allotment Generally Accepted Accounting Principles

Definition When an expenditure is made which has not been previously approved in the Regional expense plan it receives subsequent approval as an "over-budget" item. These items create variances from plan when analyzing expenses. When an expenditure is made which has not been previously approved in the Regional expense plan it receives subsequent approval as an "over-budget" item. These items create variances from plan when analyzing expenses. A line of insurance which covers most casualty perils associated with the auto garage business. an independent businessperson who represents only one insurer, is in charge of a territory, and is responsible for hiring, training, and motivating new agents The concepts, conventions, rules and procedures that together make up accepted accounting practices for recording and reporting financial information as a fair representation of a company's financial condition at a given time. Endorsed by the Financial Accounting Standards Board (FASB). Compare Statutory Accounting Practices. (STAT). 1,073,741,824 bytes. This term is used when discussing disk capabilities.

GAUL GB GB GCE GCEC GCO GCP GDC GDG GDP

Golden Achiever Universal Life Gigabyte Glenbrook Glass Claim Express Glass Claim Express Center Georgia Claims Office Gateway To Gateway Protocol Gross Dealer Concession Generation Dataset Group Gross Domestic Product

A dollar amount paid to the broker/dealer when one of its registered representatives sells a product A type of dataset which allows multiple iterations of a file and keeps the most current version catalogues. Usually used on tape datasets. Gross Domestic Product is the sum of consumption expenditures, investment, government expenditures, and net exports. It measures the economic activity within the 50 states and the District of Columbia and provides the overall framework for analyzing and forecasting economic trends.

GDS GE GEC GEM GHN GIC

General Data Stream Glass Express Glass Express Center Global Enterprise Manager Good Hands Network Guaranteed Investment Contracts

GID GIR GIS GKLL GL GL GL GL GLAC

Group Identifier Guaranteed Insurability Rider Geographic Information System Garage Keepers' Legal Liability (Line code 43) General Ledger General Liability General Liability (Line code 41,46,49) Graphics Library Glenbrook Life And Annuity Company

GICs are similar to deferred annuities; a deposit is received and interest is credited to the balance for an agreed period of time. The policyholder of a GIC is typically a manager of a pension fund or some other type of investment fund. A value kept by UNIX to identify which user group a process or resource belongs to.

A line of insurance which covers perils unique to the auto garage business.

A line of insurance which covers most casualty perils. A device independent graphics interface developed by Silicon Graphics. Extensive support for 3D objects, including shaded images.

Acronym GLB GLBA GLDC GLIC GLIC GMT GP GPD GPI GPL GPR GRO GROS GRR GRWA GS GSAM GSD GTE GTI GTP GUI GW HA HBD HBW HCF HCM HDAM HDI HDLC HDS HECO HERO HFR HH HH HHRF

Term Grahm-Leach-Bliley Gramm-Leach-Bliley Act Great Lakes Data Center Glenbrook Life Insurance Company Great Lakes Innovation Center Greenwich Mean Time Guest Passenger Good Payer Discount Gross Policies Issued Glass Promise Line Group Reorganization Program Guaranteed Re-Entry Option Gross Policies Issued Gross Renewal Ratio General Release & Waiver Agreement Commercial Glass (Line code 47) Generalized Sequential Access Method Gateway Server Definitions Global Testing Environment Global Test Initiative Global Talent Pool Graphical User Interface Great Western Healthy American Home Buyers Discount Home-Based Worker Host Command Facility Human Capital Management Hierarchical Direct Access Method Help Desk Institute High-level Data Link Control Household Data Store Hudson Express Claim Office Helpful Empathetic Responsive Opportunistic Have File Returned Helping Hands Household Hawaii Hurricane Relief Fund

Definition Gramm-Leach-Bliley Act (GLBA) addresses financial institution privacy. It establishes a framework to protect nonpublic personal information by financial institutions

For new business, the number of policies issued. For renewal business, the number of policies for which a renewal payment has been recorded or policy change requested.

A line of insurance which covers glass of all sorts such as store front glass, display case glass, sign lettered glass, etc.

A user interface that uses windows, icons, mice, pull-down or pop-up menus, visual clues and various graphical elements to make a system easier to use. Defacto standard in UNIX is Motif.

Popular ISO standard bit-oriented link layer protocol derived from SDLC. HDLC specifies an encapsulation method of data on synchronous serial data links. The Household Data Store provides a shared source of person and high-level product information across all channels.

Acronym HIGA HIPAA HLDI HLE HLL HLLAPI HLTV HMC HMO HMP HMT HO HO HO CIRT HOAR HOAS HOBT HOC HOCA HOCC HOCR HOCR HOREF HOS HOTS HPC HPDT HPO HPR HPSI HR HR HR-XML HRB HRC HRCC HRCG HRM

Term Hawaii Insurance Guarantee Fund Health Information Portability and Accountability Act Highway Loss Data Institute High Level Estimate High Level Language High Level Language Application Programming Interface High Lifetime Value Hispanic Marketing Council Health Maintenance Organization Home Mortgage Protection Hispanic Marketing Team Home Office Homeowners Policy Home Office Critical Incident Response Team Home Office Audit Requirements Home Office ALSTAR Support Home Office Billing Team Home Office Complaint Home Office Content Approver Home Office Content Contributor Home Office Claims Reviewer Home Office Corporate Relations Home Office Reference Home Office Services Home Office Tube Station High Performing Customer High Performance Data Transfer High Performance Organization High Performance Routing HealthPlan Services, Incorporated Honor Ring Human Resources Human Resources-XML Consortium HRM (Household Relationship Management) Review Board Honor Ring Conference Human Resources Contact Center Home Replacement Cost Guarantee Household Relationship Management

Definition Describes the surcharge collected on most lines of insurance in Hawaii. This state mandated fund usually alters the tax rate by line each year it is in effect. Health Information Portability and Accountability Act (HIPAA) was enacted to develop standards and requirements for maintenance and transmission of health information that identifies individual patients. An organization of insurance companies responsible for collecting certain premium and loss data for a special study of vehicle variables.

File has been sent for review for one of the following: Chief, another underwriter, reinsurance, Replacement Unit, ECG.

HRM provides a single view of 'person' information, which enables the sharing of information across the enterprise. HRM refers to the management of household information, to the centralized data store and applications supporting the HRM function, and to the organization supporting the system.

Acronym HRM HRMPC

Term Human Resource Manager Household Relationship Management Planning And Control

Definition HRMPC positions us to respond to clients' current and future needs in a more efficient manner while also positioning to more effectively incorporate Trans4mation processes and manage anticipated near term project activity.

HRS HRSC HRSS HRSS HSAM HSC HSSP HST HT HT HTML HTTP HUDA HW HWP I/O PCB IA IA IAA IACT IACT IAD IAE IAEDW IAEDW IAI IAIABC IAIDQ IAM IAM IARCC IASHOT IAU IAUM

Human Resource System Human Resources Service Center Human Resource Shared Service Human Resources Shared Services Hierarchical Sequential Access Method Host Software Component High-Speed Sequential Processing Hawaiian Standard Time Height Hispanic Team HyperText Markup Language Hypertext Transfer Protocol Housing & Urban Development Act Hardware Hit While Parked Input/Output Program Communication Block Independent Agent Involved Asset (IBM's) Insurance Application Architecture Independent Agency Channel Technology Independent Agent Channel Technology Independent Agency Desktop Indianapolis Auto Express Independent Agent Encompass Data Warehouse Independent Agent Enterprise Data Warehouse Insurance Activity Index International Association Of Industrial Accident Board & Commissions International Association For Information And Data Quality Independent Agency Manager Independent Agency Markets Independent Agents Regional Commercial Center Independent Agent System Home Office Team Initial Action Unit Initial Action Unit Manager

Tape Silo Term indicating software controlling an automatic tape library

A nonproprietary methodology for creating Web pages. HTML defines the page layout, fonts, graphic elements, and hypertext links to other Web documents by embedding tags (codes) within the text.

An independent agent is a licensed insurance agent who is appointed to sell the products of multiple, competing insurance companies

A unit consisting of T.C.H. and C.S.R.'s whose function is to originate claim information (accident report) and to perform subsequent activity towards the settlement of a claim. The manager of the Initial Action Unit.

Acronym IAUS

Term Initial Action Unit Supervisor

IB IBD IBHS IBI IBM IBM CD IBM CDA IBM CEB IBM CI IBM CS IBM CSSE IBNR IBNR IBS ICC

Index Bureau Independent Broker Distribution Institute For Business & Home Safety Information Builder's Incorporated International Business Machines IBM Certified Developer IBM Certified Developer Associate IBM Certified For E-Business IBM Certified Instructor IBM Certified Specialist IBM Certified Solutions/Systems Expert Incurred But Not Reported Incurred But Not Reported Ivantage Billing System Interstate Commerce Commission

Definition Supervises the Initial Action Unit which comprises the Claim Service Representative and Telephone Claim Handler units. Responsibilities may also include supervising Adjusters and one or more Claim Service Unit Supervisors. An organization that collects information and statistics on Bodily Injury and Theft Claims and develops reports for the subscribing member insurance companies for their use and benefit.

A term to describe claims and reserves that have happened but have not been reported to Allstate. International; Claims - a term to describe claims that have happened but have not been reported to Allstate.

Interstate Commerce Commission (ICC) federal agency that regulates commerce across state lines. The ICC does not oversee insurance, which is subject to regulation by the states according to Public Law 15, McCarran-Ferguson Act. However, insurance companies must comply with many federal laws and regulations.

ICCP ICH ICL ICMP ICP ICR ICS ICSS ICSS ICT ID ID IDA IDA

Institute For The Certification Of Computing Professionals Initial Claim Handling Indicated Change In Loss Internet Control Message Protocol Ink Cartridge Program. Inter Company Reconciliation Internal Communications Strategy Internal Claim Satisfaction Survey Internal Customer Satisfaction Survey Internet Channel Technology Identification Infrastructure Deployment Inter/Intranet Distributed Application Interface Design Application

The act of recognizing the set of characteristics by which a thing is distinctly known.

Interface Design Application is what the acronym Ida stands for. It comes from a project completed in 1997 in which a prototype of the user interface of the future Agency Desktop was built as a communication vehicle for the Sales team.

IDB IDC IDCM IDCM IDDS

Industrial Development Board Insurance Department Complaint Identification Call Management Integrated Data Center Management Infrastructure Development & Database Services

The name of a tracking system which is used when a problem is discovered. Of which Microsoft Center of Expertise is a division.

Acronym IDH IDLW IDM IDMA IDMP IDMU IDOR IDP IDP IDV IDW IE IED IEEE IEM

Term Integration Data Hub International Date Line West Integrated Disability Management Insurance Data Management Association Integrated Disability Management Program Integrated Disability Management Unit Illinois Department Of Revenue Infrastructure Deployment Process Infrastructure Design And Planning Insured Driver Version Infrastructure Development Workflow Insurance Endorsements Interactive External Data Institute Of Electrical And Electronics Engineers Information Engineering Methodology

Definition

IDMA is an independent nonprofit professional association dedicated to increasing the level of professionalism in insurance data management.

IETF IF IFPS IFR IFS

Internet Engineering Task Force In Force Individual Financial Planning Service Instrument Flight Rating Insurance Financial Stability

The methodology developed by James Martin Associates implementing information engineering principles. Views definition of data as the first major task to insure commonality across systems. It views system design as a triad of data, activity and the interaction between them. It starts with a high level abstract statement of goals and needs and redefines these into levels of increasing detail. An organization of working groups that identifies problems and proposes technical solutions for the Internet. They publish XML-related RFCs (Requests for Comments) and specifications.

After being converted to InterLink, all existing Deerbrook business will be run through the new IFS algorithm and assigned an IFS score similar to all new business. The IFS algorithm is a continuous scoring model, with scores ranging from 0 up to 999. The scores will be grouped into nine groups. The IFS score group assigned to a policy will be one of four underwriting criteria that determine the Policy Rating Tier for the policy. The Policy Rating Tier will have an applicable rating factor associated with it, which will be used to calculate the policy premium.

IFX II IIA IIAA IIAA IIABA IIABW IIAO IIB IIHS III IIR IIS

Interactive Financial eXchange Forum Insurable Interest Insurance Institute Of America Independent Insurance Agents Of America Independent Insurance Association Independent Insurance Agents & Brokers Of America Independent Insurance Agents & Brokers Of WA Independent Insurance Agents Of Oregon Injury Index Bureau Insurance Institute For Highway Safety Insurance Information Institute Increasing Insurance Rider Internet Information Server

Insurance trade association that has extensive course offerings for people who want to pursue an insurance education.

Claims - An organization that collects information and statistics on bodily injuries then uses that information to develop reports for subscribing member insurance companies.

Acronym ILC ILDM ILIT ILM ILR IM IM IM IM IMB IMC IME IMG IMGT IML IMMS IMMS IMP IMP IMP#7 IMPACT IMPACT IMPS IMR IMR IMS IMS IMS IMS IMSA

Term Integrated Life Channel Integrated Logical Data Model Irrevocable Life Insurance Trust Integrated Lead Management Internet Loss Reporting Incident Management Information Management Inland Marine (Line code 91) Instant Message Information Management Blueprint Integrated Marketing Communications Independent Medical Examination Information Management Group University Information Management Governance Team Initial Microcode Load Insurance Marketing And Management Services Insurance Marketing Management Services In-Market Pilot Inland Marine Policy In-Market Pilot #7 Agency Information Management, Performance And Client Technology Information Management Performance And Customer Technology Implementation Processing System Insurance Medical Reporter Interest Maintenance Reserve Implementation Management System Information Management System Institute For Management Studies Integrated Marketing Strategy Insurance Marketplace Standards Association

Definition

A software application which has been enhanced and incorporated into the Agency IMPACT system.

A line of insurance which covers a wide range of perils such as cargo on trucks to fine arts.

The area that supports agency marketing materials used to attract new customers and retain existing customers. As an Allstate preferred vendor for technical courseware, IMG University hosts developer and network professional courses, online, through the LRN. On a PU (Physical Unit) or Controller

Formerly known as Priority Customer, Platinum, Loyalty

A database that uses a hierarchical design to connect related records.

The Insurance Marketplace Standards Association. A voluntary membership organization of life insurers who agree to follow a specific set of standards in their advertising, sales, and service for individual life insurance and annuity products

IMSIF INSDBDCx INSDBPCx INSP

Illinois Mine Subsidence Insurance Fund Insight DB2 Data Collector Insight DB2 Program Caller Inspection interview report

A report made by a consumer reporting agency concerning a proposed insured's lifestyle, occupation, and economic standing. An inspection report is considered an investigating consumer report, as defined by the Fair Credit Reporting Act.

IO

Input And Output

Acronym IO

Term Integration Owner

Definition Integration Owners install the software and make the LAN and printer connections for employees. You will likely have an assigned integration owner. If you're not sure, ask your supervisor. Almost every business unit at Allstate has an integration owner (IO). There are approximately 120 to 150 total IO's across Allstate. Who do I contact about Developer Desktops? Have your local Integration Owner call the Help Desk at 667-7777. Punch 2, (client/server products).

IO IOM IOS IP IP IP IP IPAS IPC IPCD IPGO IPL IPL IPO IPP IPPGO

Internal Order Infrastructure Operations Management Inexperienced Operator Surcharges Interested Party Internet Protocol Intrapartition Involved Party Information Protection Application Standards Information Processing Center Information Processing Campus Directory Information Protection Governance Officer Initial Program Load Internet Promise Line Application IMPACT Project Office Incurred Pure Premium Information Protection And Privacy Governance Officer

Any party (other than the insured) such as a bank, finance company or lienholder who would want to secure information as to the coverages, claims, etc. on an insured's policy.

IPPS

Information Protection Policies And Standards

The average amount of incurred loss per coverage in force (PIF for property). It is also equal to gross frequency times incurred severity. The IPPGO's responsibilities include promoting alignment of security initiatives with business priorities and promoting compliance with enterprise and business unit security policies and standards. IPPGO's are responsible for communicating security objectives within their area. The overall goal of the IPPS is to protect the integrity, the availability, and the confidentiality of Allstate information. The manual documents the responsibilities of employees concerning this information. The IPPS manual also states that there are consequences if the information is not properly

IPS IPS IPT IPX IR IRA

Information Processing System Integrated Payment System Insurance Premium Tax Internet Packet Exchange Immediate Response Individual Retirement Account

International;

A retirement investing tool for employed individuals that allows an annual contribution of 100% of earned income up to a specified maximum amount, The contribution may be deductible from income taxes, depending on the individual's income and their coverage by an employer-sponsored retirement plan.

IRA IRC IREC IRI IRLM IRMS

Individual Retirement Arrangement/Annuity. Internal Revenue Code Information Risk Executive Council Individual Risk Issues Internal Resource Lock Manager Integrated Risk Management System

Acronym IRR

Term Internal Rate Of Return

Definition The effective annual rate of return on an investment over the life of the project. The internal rage of return is calculated by finding the discount rate at which the net present value of an investment is zero.

IRS IRV IRW IS IS/IT IS/IT ISA ISC ISD ISDN

Internal Revenue Service Inspection Results Viewer Individual Risk Workflow Infrastructure Services Information Services/Information Technology Infrastructure Services/Information Technology Individual Service Award Intersystem Communication IBM Software Distribution Integrated Services Digital Network

Refers to a standardized network architecture that is still undergoing definition by several international standards organizations. ISDN services will enable integration of voice, high-speed data, image and other information transmission on a fully digital network. The Information Security Governing Principles (ISGP) provides high-level security guidance for management and technical custodians. It is the foundation for all technical Information Security Standards. Managers and technical custodians are required to review and comply with its contents, as well as all other technical standards.

ISG ISGP

Information Services Group Information Security Governing Principles

ISL ISO ISO

Interest Sensitive Life Information Services Organization Insurance Services Office

A service organization which issued rates for many lines of insurance. They no longer issue premium rates as a rating bureau but do issue standard policy forms which must be approved individually by each state.

ISO ISO

Insurance Services Organization International Organization for Standardization

ISP ISP ISPF ISR ISSAS ISSPPI ISUS

Information Strategy Plan Internet Service Provider Interactive System Productivity Facility Impact Summary Report Information Security Standards For Allstate Suppliers Information Security Standards For The Protection Of Personal Information Information Security User Standards

Enterprise - An organization of national standards bodies, established to set standards that facilitate the exchange of goods and services and to develop cooperation in intellectual, scientific, technological and economic activity. A stage in the Information Engineering Methodology in which high level business systems, technical and information architectures are developed. A dialog manager for interactive applications that provides control and services to allow processing of the dialogs in different host environments.

The Information Security User Standards (ISUS) supports the policy requirements in the IT Usage Policy by providing detailed requirements for end users on how to protect Allstate information and information assets.

IT ITAM ITAP ITD

Information Technology Information Technology Asset Management Information Technology Asset Pool Inception To Date

Acronym ITD ITEC ITIL ITO ITR ITR ITS ITSC ITSM ITV ITV IUA IV IVANS IVP IVR IVR IWS J2EE JAD

Term Issue To Date Identify Theft Expense Coverage Information Technology Infrastructure Library Indemnity Territorial Office Individual Term Rider Internal Throughput Rate Integrated Technology Strategy Information And Technology Services Council Information Technology Service Management Insurance To Value Insured To Value International Underwriting Association (UK) Involved Vehicle Insurance Value Added Network Solutions Installation Verification Procedure Interactive Voice Response Interactive Voice Response Development Intelligent Work Station Java 2 Platform: Enterprise Edition Joint Application Development

Definition

JAS

Janna Application Server

JCL JCT JE JECL JES JES JHMP JIJ JPEG JSP JT JUA JUA

Job Control Language Journal Control Table Journal Entry Job Entry Control Language Job Entry Subsystem Job Entry System Joint Home Mortgage Protection Job In Jeopardy Joint Photographers Expert Group Java Server Page Joint Insured Joint Underwriter's Association Joint Underwriting Association

A term used to indicate a team of employees from different departments or units whose purpose it is to discuss, analyze and design an application or enhancement based on the prevailing business needs of the end user. Contact Management software - a leading provider of eRelationship Management (eRM) solutions for the financial services industry. Effective eRM enables enterprises to synchronize customer interactions across multiple channels, including the Internet, and to offer personalized Web 'self-service' eBusiness solutions to their customers. Specifies an environment in which a unit of work is to be run. Commonly used in mainframe environments (IBM). An often used accounting term which means nothing more than formally moving dollars from one ledger to another or from one policy to another.

A jpeg image can be compressed to 5% of its original size, making it easy to transfer electronically, though with diminished quality relative to the uncompressed image.

A group of insurance companies who have banded together in places like Florida and Hawaii as a loose knit association which is akin to a facility (as in North and South Carolina) or an assigned risk pool. This association can charge its own rate.

JUG

J2EE User Group

Acronym JUP KB KB KDK KDS KEK KEYS KG KM KMR KPA KPI KSDS KSK KYREPL KYS L&C L/M L300 LA LAAS LAE LAE LAM LAME LAN LAR LAR LASC LASER LASS LB AIR LBFS LBG LBG LBL LBLCS LBP LBT LC LC LCA

Term Joint Underwriting Plan Kilobyte Knowledge Base Key Data Keys Key Distribution Service Key Encrypting Keys Knowledge Enhances Your Success Key Generation Knowledge Management Key Manager Ring Key Process Area Key Performance Indicator Key Sequenced Data Set Key Signing Keys Kentucky replacement Know Your Security Licensing And Contracting Left Message Loss Adjuster Assignment Letter Application Licensed And Agency Support Staff Local Agency Extension Loss Adjustment Expense Life Agency Manager Latent Asbestos Map Environment Local Area Network Lanmark Action Request Loss Adjustment Ratio Life Agency Support Center Life Allstate Service Employee Resource Life Agency Seminar Support Level Best/Additional Insured Rider Lincoln Benefit Financial Services Level Best Gold Load Balancing Group Lincoln Benefit Life Lincoln Benefit Life Service Center Level Best Platinum Level Best Term Lapse Credit Line Code Life Compliance Activities

Definition

The CMM for software includes five maturity levels. Each maturity level defines the key processes necessary to operate at that level. These processes are called Key Process Areas. A factor within a spoke that is most representative of performance.

Cost incurred for claim settlement expenses, such as investigation charges, attorney's fees and court costs.

A data network located on the user's premises in which serial transmissions is used for direct data communication between data stations.

Acronym LCC LCF LCG LCPRT LCU LD LD LDF LDM

Term Line Combination Code Life Correction Process Life Compliance Guide Life Core Processing Redesign Team Library Control Unit Leadership Development Long Distance Loss Development Factors Logical Data Model

Definition A code used on CRS and ALERT which describes the line of insurance in greater detail.

Tape Silo Term. Mounts to side of LSM and controls robotic motion

A Logical Data Model defines the data used by one or more business functions. A Logical Data Model consists of a diagram depicting Entities, Attributes, their relationships and text documentation. Logical Data Models are used to define the data requirements for a business from a business perspective. The data model represents the data stored in one or more databases.

LDP LDP LDRPS LE LE LE LEAP LEF

Leadership Development Process Local Data Protection Living Disaster Recovery Planning System Language Environment Loss Expense Loss Experience LOMA Employee Assessment Program Law Enforcement Fee

Section 9110 of the New York State Insurance Law, entitled Motor Vehicle Law Enforcement Fee, requires every insurance company authorized to do business in this state to charge and collect an annual motor vehicle law enforcement fee from each holder of a policy issued or renewed with an effective date on or after July 1, 1992, in this state, or for delivery in this state, for motor vehicle liability insurance coverage. A mechanized underwriting program that identifies high frequency renewal customers for potential nonrenewal activity.

LEW LF LI LIAB LIFO LIG LIMRA LIP LIS LIS LISC LIU LIU LLA LLC

Loss Early Warning Late Finish Date Level Indication Lan In A Box Last In First Out Loss Information Gathering Life Insurance Marketing Research Association Life Insurance Processing Loss Information Summary Loss Information System Local Initiatives Support Corporation Life Insurance Unit Life Issuance Unit Linklist Look Aside Limited Liability Company

LISC works through local organizations to determine the needs of a given community and allocate that money for necessary neighborhood improvements.

LLC is not a partnership or a corporation. It is a distinct business entity that offers an alternative to partnerships and corporations by combining the corporate advantages of limited liability with the partnership advantage of pass-through taxation.

LLF LLP

Line Leader Forum Landlords Package

Acronym LLP LLRA LLRAP LMBC LMO LMS

Term Limited Liability Partnership Low Loss Ratio Agencies Low Loss Ratio Agency Program London Market Brokers Committee Life Mobile Office Loss Market Segment

Definition Investment which combines the tax benefits of a limited partnership with the liquidity of publicly traded securities.

A regionally defined geographical area containing a group of prospective and existing policyholders. In MMIN, a LMS is comprised of existing policyholders and defined by either ZIP Code or County boundaries. A LMS can be the subject of analysis (an Analysis Group) or used as a Control Group.

LMTC LMTCB LMU LMW LMW LNM LOA LOA LOA LOE LOG LOL LOMA LOPC LOPC LOU LP LP LPA LPC LPE LPF LPF LPG LPI LPOA LPP LPP LPS LRN LRS LRS LS

Left Message To Call Left Message To Call Back Library Management Unit Leadership Management Website Letter Maintenance Workbench Lan Network Manager Leave Of Absence Life Office Association (South Africa) Lines Of Authority Letter Of Experience System Log Leadership On-Line Life Office Management Association Linclonshire Output Processing Center Lincolnshire Output Processing Center Loss Of Use Life Partners Life Product Life Producer Agreement Loss Payable Clause Life Persistency Exceptions Life Persistency Factor Life Persistency Formula Leaders & Participants Guides Life Partners Initiative Limited Power Of Attorney Landlord Package Policy Loss Of Personal Property Life Prospecting & Selling Learning Resource Network Loss Referral System Loss Report System Late Start Date

Tape Silo Term

To protect an employee's continuous service and participation in various company benefits he/she may be placed on a person or illness leave of absence while not working for the company. The list of product types that an agent is allowed to sell, as specified on his/her license. Each state can specify its own terminology for product types Mainframe System Log

Clause on the policy document indicating another person or lending institution has a financial interest in the insured property.

A claims system designed to provide online capabilities for the Claim field personnel.

Acronym LS LS LS/IR LSA LSD LSHA LSM LSMR LSO LSP LST LTC LTD LTERM LTV LU LUA LUS LUS LUW LWFRP M & BDG M&D M&D MA/WA MAB MAC MAC MAC MAC MADS MAE MAES MAGNT MAI MAP MAP MAPS MAR MARS MARS

Term Life Sales Life Specialist Life Submit/Issue Report Leaving The Scene Of An Accident Life Specialist Direct Life Specialist Hero Award Library Storage Module Life Specialist Minimum Requirements Local Sales Office Licensed Sales Producer Life Specialist Training Long Term Care Long Term Disability Logical Terminal Lifetime Value Logical Unit Logical Unit Address Life Underwriting System Lincoln Underwriting System Logical Unit Of Work Lifeworks Family Resource Program Marketing & Brand Development Group McCormack & Dodge McCormick & Dodge Accounting System Medical And Wage Authorization Multi-policy Appreciation Bonus Mandatory Access Controls Media Access Control Layer Medium Access Control Message Authentication Control Multiple Area Data Sets Mechanized Auto Estimating Multitasking Axion Execution System Manual agent information Multi Access Integration Maintenance Analysis Procedure Minimum Annual Premium Attending Physician Statement My Agency Results Mechanized Account Reconciliation System Mechanized Accounting Reconciliation System

Definition Title for employees eligible to convert to EFS by 6/30/01 deadline.

Tape Silo Term consisting of the robot, cartridge drives, control units and library control unit

A policy provision providing payment of a specified amount of money for a disability which prevents the insured from pursuing his normal occupation.

Underwriting case management system that stores electronic data and provide online viewing of underwriting notes.

This effort is a part of the new Business Model (NBM) and consists of the integration of data across 3 customer access points: client information centers, local agencies and the Internet.

medical records

A claim application used to assist in mechanically reconciling loss drafts and checks. Interfaces with the CCPS batch cycle.

Acronym MARS MAS MASMAI MAU MAU Mb MB MBA MBA MBB

Term Multicast Address Resolution Server Active Mainframe Hosts Multi-Access Strategy Multi-Access Integration Multiple Access Unit Multistation Access Unit Megabit Megabyte Master Broker Agent Master Brokerage Agencies Master Black Belt

Definition

One million bytes.

Master Black Belts (MBB) are the Six Sigma experts. At Allstate, the MBBs are part of the Six Sigma Center of Excellence (COE). They coach Black Belts through their training and beyond, ensuring that quality objectives and targets are set, plans are determined, and progress is tracked.

MBC MBI MBRS MC MC/MH MCA MCBI MCC MCD MCD MCD MCD

Market Business Consultant Mechanical Breakdown Insurance Medical Bill Review System Multi-Car Motor Club/Motor Homes Metadata Control Application Multi-Channel Business Integration Marketing Control Center Manage Customer Declaration Managing Customer Dialogue Marketing Customer Dialog Minor Civil Division

An interface into the Repository to support logical-to-physical mappings, physical descriptions and physical relationships.

A type of government unit that is the primary governmental or administrative division of a county or statistically equivalent entity in many states. MCDs are identified by a variety of terms, such as township, town (in eight states) or district.

MCD MCD MCDBA MCI MCM MCO MCO MCO MCOC

Multi-Car Discount New Billing Document Retrieval System MS Certified Database Administrator Media Control Interface Market Claim Manager Market Claim Office Market Claims Office Marketing Claim Office Market Claim Office Central

The management employee with direct overall responsibility for the proper operation of a district claim office and matters that relate to its operations within the office's assigned territory. An office that employs adjusters and support staff to handle claims. An MCO may be specialized to handle specific types of claims. The personal lines claim office that has various and sundry interfaces with BIIS applications. Formerly, DCO. Claims The unit normally housed in the Regional Office that is charged with the responsibility for the processing of commercial and other specialized claims. The MCOC also handles most HH, JJ, and ZZ looses and subrogation activities.

MCP MCR MCRM MCS

MS Certified Professional Money Center Report Marketing And Customer Relationship Management Multiple Consoles Support

Acronym MCSA MCSA MCSA MCSD MCSE MCSE MCT MD MD MDCT MDFB MDI

Term Microsoft Certified System Administrator MS Certified System Professional MS Certified Systems Administrator MS Certified Solutions Developer MS Certified Solutions Developer MS Certified Systems Engineer Modified Data Tag Material Damage Minimum Distribution Millennium Date Compression Tool Market Data Feed Broker Market Demographic Index

Definition

Insurance against damage to a vehicle itself. It includes automobile comprehensive, collision, fire and theft. Material Damage and Physical Damage are terms that are often used interchangeably.

MDIB MDM MDM

Minimum Distribution Incident Benefit Rule Managing & Developing A Market Master Data Management

An application in Investments that manages interfaces with outside partners A demographic score calculated and available on ZIPMAS for auto, owners, renters and life lines. Each score is a composite of several demographic factors relevant to that particular line and is designed to represent the quality of the demographic mix for determining market opportunity. A special calculation required where the non-spouse beneficiary is more than 10 years younger than the IRA holder. Merge an organization's disparate records related to customers, suppliers, products and finances into one authenticated master file. Create a common method for users to retrieve the information from within their applications. Master data management system integration is a multi-disciplinary project that typically involves business process analysis, data assessment, data cleansing, data consolidation and reconciliation, data migration, and development of a master data service layer. A "system of record" is produced to store a master copy of all corporate data. MDM includes managing the data from the source systems all the way through to the end user. See also Master Data.

MDMI MDMW MDP MDRT MDT MDT MEA MEA MEC MED

Marketing Delivery Major Initiatives Managing Developing Market Workshop Mitchell Decision Point Million Dollar Round Table Management Desktop Mountain Daylight Saving Time Management Expense Account Microsoft Enterprise Agreement Modified Endowment Contract Medical Coverage

An award for producers

Pays medical and hospital expenses, and the expense of funeral services, resulting from an automobile accident, regardless of the liability of the insured, This is a first party coverage. For the stat of Florida, Personal Injury Protection (PIP) data is included under Medical. Also see Liability Limit. The total of all the Master Records being retained by the System. This includes all losses to which a claim number has been assigned that are still pending or that have been closed within the past two years. Master File Description Name used in the Webfocus query tool. The Sales Data Mart is the only database in the MetaData Viewer accessed through Webfocus.

MF

Master File

MFD Name MFS MGA

Master File Description Name Message Format Service Managing General Agents

Acronym MGD MHS MI MIB MIB MIC MIF MIGA MIME MIMGR MIS MIS MIST MMA MMC MMC MMG

Term Marketing Growth And Development Department Message Handling Service Market Intelligence Management Information Base Medical Information Bureau Mechanized Incentive Compensation Management Information Format Minnesota Insurance Guarantee Fund Multipurpose Internet Mail Extensions Multi-Image Manager Management Information System Method Of Inspection System Minor Impact Soft Tissue Money Market Account Mail Room Cash Money Management Center Modern Marketing Guidelines

Definition

describes the surcharge collected on most lines of insurance in Minnesota. This state mandated fund usually alters the tax rate by line each year it is in effect.

The collection and manipulation of data which may result in useful information described in various ways, shapes and forms.

A savings account that offers the competitive rate of interest (real rate) in exchange for larger than normal deposits.

Risk selection criteria which assist the agent and underwriter in determining the initial acceptability of an auto new business application. Each application is analyzed by the computer to determine if it meets the criteria..

MMGE MMIN MO MO MOA MOB MOC MOD MOD MODEM MOI MOP MOS

MMG Exception Market Management Information Network Managerial Operations Mobile Office Marketing Operations Architecture Managing Our Business Market Operating Committee Message Output Descriptor Months Of Development Modulator/Demodulator Method Of Inspection Minister Of Propaganda Method Of Settlement

Refers to hardware and software developed to support EFSs and high-producing Exclusive Agents in life insurance, annuity and securities sales.

Input/output device that converts the digital computer signals to analog signals for transmission along a communication line and vice versa.

MOS

Method of Settlement

Any of several different ways claims can be resolved, arising from auto physical damage or property dwellings, contents or additional living expenses. Examples in auto would be to request the customer take their car to an Allstate drive-in-location, or to a local preferred repair shop (D.R.P.), or that it be taken to a field inspection station (F.I.S.). Any of several different ways claims can be resolved, arising from auto physical damage or property dwellings, contents or additional living expenses. Examples in auto would be to request the customer take their car to an Allstate drive-in-location, or to a local preferred repair shop (D.R.P.), or that it be taken to a field inspection station (F.I.S.).

MOT

Moment Of Truth

Acronym MOTS MOTT MPC MPD MPE MPEG MPI MPNT MR MR/PS MRC MRP MRP MRR MRR MRU MS MSA

Term Moments Of Truth Moment of Truth Task My Personal Choice Multi Policy Discount Manual Process Elimination Moving Pictures Experts Group Managing Performance Improvement Merit Points Major Responsibility Performance Standards For A Particular Major Responsibilities Mortgage Relations Center Multi-Record Policy Multiple Record Policy Market Reference Range Mobile Response Representative Mobile Response Unit Management Services Metropolitan Statistical Area

Definition

A primary output/result of ones work or job. Limited to the most critical aspects of ones job for the current review period.

A geographic entity designated by the federal Office of Management and Budget for use by federal statistical agencies. An MSA consists of one or more counties, except in New England, where MSAs are defined in terms of county subdivisions (primarily cities and towns).

MSF MSF MSM MSM MSM MSMQ MSO MSP MST MST MTD MTS MV MVA MVA MVR MVR MVR MVS MVS/ESA MVS/OCCF

Microsoft's Solution Framework Motorcycle Safety Foundation Market Sales Manager Market Subrogation Manager Market Support Manager Microsoft Message Queue Server Market Sales Office Mortgage Security Plan Marketing Support Team Mountain Standard Time Month To Date Microsoft Transaction Server Minor Violation Market Value Adjustment Motor Vehicle Accident Motor Vehicle Record Motor Vehicle Registration Motor Vehicle Report Multiple Virtual Storage Multiple Virtual Storage/Enterprise System Architecture Multiple Virtual Storage Operator Communication Control Facility

A report requested from the State that provides past violations information on an operator. In some states past accident information is provided as well.

Acronym MWA MWOPC MWOPC MYD N/A N/S NA NAACP NAD NAF NAI NAIA

Term Master Wholesaler Agent Mid West Output Center Midwest Output Processing Center Male Young Driver Not Available Non-Smoker Not Applicable National Association For The Advancement Of Colored People New Agents Desk Not At Fault New Agent Initiatives National Association Of Independent Adjusters

Definition

A term used rating an auto policy to indicate that the principle driver is a male under 25 years of age.

NAIC

National Association Of Insurance Commissioners

Organized to represent the interest of Independent fire and casualty companies (i.e., companies not identified with organizations such as National Bureau) to aid in maintaining their right to continued independence or operation. An Influential group composed of the heads of all state departments of insurance. Organization of insurance regulators for the 50 states, the District of Columbia and the four U.S. territories. The NAIC provides a forum for the development of uniform policy when uniformity is appropriate. A state regulator's primary responsibility is to protect the interests of insurance consumers, and the NAIC helps regulators fulfill that obligation.

NAIER NAII NAILBA NAILBA NAIP NAIR NALI NALU NAMIC NAMIS NAPAA NAPSLO NAS NASD

National Alliance For Insurance Education And Research National Association Of Independent Insurers National Association For Independent Life Brokerage Agencies National Association Of Independent Life Brokerage Agencies Non-Agent Inspection Process Non Allstate Inspection Request National Association Of Life Insurers National Association Of Life Underwriters National Association Of Mutual Insurance Companies Northbrook Accounting Management Information System National Association Of Professional Allstate Agents National Association Of Surplus Line Offices Network Attached Storage National Association Of Securities Dealers

Performs trade association functions for insurance companies that file their rates independently.

NASDR

NASD Regulation, Inc.

NASD is a self-regulatory securities industry organization responsible for the operation and regulation of the Nasdaq stock market and over-the-counter markets. The NASD is the primary regulator of SEC rules; the SEC itself is the super regulator. The NASD enforces the SEC rules. An independent subsidiary of the NASD that regulates the activities of broker/dealers in the over-the-counter industry and The Nasdaq Stock Market. NASDR carries out its regulatory responsibilities through education, examinations, market surveillance, registration of securities personnel, advertising and underwriting reviews, disciplinary actions that violate rules, investigation of customer complaints, and forums to resolve disputes. NASDR also regulates the sale of mutual funds, direct participation programs, and variable annuities.

NASM

New Agency Support Model

Acronym NATB NAUA NAV NAVA NB NB NBA NBA NBC NBC NBCU NBDC NBM

Term National Automobile Theft Bureau National Automobile Underwriters Association Net Asset Value National Association Of Variable Annuities New Business Northbrook Needs Based Analysis New Business Accelorator New Business Contract New Business Control National Bureau Of Casualty Underwriters Northbrook Data Center New Business Model

Definition The National Automobile Theft Bureau is an Association, sponsored and financed by insurance companies, whose principal function is to aid in the recovery of stolen automobiles.

Applications submitted by agents or premium generated from policies which have not yet renewed for the first time.

The period of time when the application is reviewed, statistically processed and placed on the ALERT system.

A network of strategies and support centered around growing exclusive agencies, leveraging state-of-the-art technology, building customer-centric processes, and delivering enhanced competitive pricing for valued customer segments.

NBR NC NC NCC NCC NCCI NCE NCE NCLR NCOA NCP NCRF NCRO NCSC NCT NCU NDE NDM NDMR NDW NEA NEO NERCC NERO NESCO

New Business Rates National Conference No Claim National Catastrophe Center National Champions Conference National Council On Compensation Insurance Network Center Of Excellence Network Center Of Expertise National Counsel Of La Raza National Change Of Address Network Control Program North Carolina Recoupment Fund North Central Region National Claims Service Center National Catastrophe Team Not Currently Used Named Driver Exclusion Netview Distributive Management Nova Data Mapping Repository Tool NOVA Data Warehouse Neighbor Exclusive Agent New Employee Orientation Northeast Regional Commercial Center Northeast Region Northbrook Excess And Surplus Company

A report of loss for which no contract, coverage or liability exists based on available information.

Describes the surcharge imposed by the state of North Carolina on all its auto business. The rate may vary by year.

A policy number not currently being used that appears on a terminated policy record from termination date to the time it is eligible to be reassigned.

Acronym NET NETBIOS NETID NEWT NF NFD NFIP NFO NFS

Term National Event Team Network Basic input/output System Network Identifier Net Withdrawal Non Fault Non Fault Documentation National Flood Insurance Program Non-Forfeiture National Financial Services LLC

Definition

NFS NGA NGPI NGSC NHP NHTSA NIA NIC NICB NIIP NIST NLA NLFN NLIC NLN NLP NMISW NNT NO NOA NOAA NOBLE NOC NOL NOP NOS NOVA NP & C NPF NPI

Network File System National Governors Association New Gross Policies Issued National Glass Service Center Number Hand Printing

National Financial Services is a wholly owned subsidiary of Fidelity Investments which provides securities execution, clearance and information management services to retail, institutional and correspondent clients. AFS LLC uses NFS as a clearing firm to hold customer funds/securities. Program developed by Sun Microsystems for mounting remote file systems on a local system so that they appear to be local. The total number of items for which coverage was issued for the first time during a given time period. A mode of OCR input in the form of hand-printed numeric characters recognizable by the Optical Character Reader.

National Highway Traffic & Safety Administration Network Impact Assessment Network Information Center National Insurance Crime Bureau Notice Of Insurance Information Practices National Institute Of Science And Technology Sets standards and judges compliance. Formerly, the National Bureau of Standards. Next Logical Action Next Logical Financial Need Northbrook Life Insurance Company Next Logical Need Next Logical Product Number Miles Insured Drives To School/Work Netview Netview Task Notes Neighborhood Office Agent National Oceanic And Atmospheric Administration National Organization Of Black Law Enforcement Executives Network Operations Center Net Operating Loss Next Optimal Product Network Operating System Newly Optimized Version Of Alstar Northbrook Property & Casualty Network Print Facility No Prior Insurance

A term to explain that a potential insured came to Allstate without having insurance from another company in effect.

Acronym NPM NPP NPV NQA NQF NRA NRC NRG NS NS NSC NSC NSC NSCC NSEC NSF NSI NSO NTNI NTR NVB NVP NVPI NVRS NWP NWR NWRO NWT O&SM O/V OA OAG OASDI OASIS

Term Netview Performance Monitor Neighborhood Partnership Program Net Present Value Non-Qualified Annuity Non-Qualified Funds Non-Resident Alien National Recognition Conference New Road To Growth Non Smoker Notary Service National Service Center National Support Center Nebraska Service Center National Securities Clearing Corporation National Sales Education Center Non-Sufficient Funds Northbrook Services Incorporated Neighborhood Sales Office Northbrook Technology Of Northern Ireland Number Of Times Renewed National Video Broadcast New Value Proposition New Value Proposition Initiative Non Verifiable Record Surcharge Net Written Premium Northwest Region Northwest Regional Office New World Table Operations & Service Management Group Office Visit Office Automation Official Airline Guide Old Age Survivors Disability Insurance Organization for Advancement of Structured Information Systems Office Automation System Optional Basic Economic Loss Outside Buyer Questionnaire Outbound Contact Automation Occupation Operator Communication Control Facility

Definition

Securities clearing organization through which brokerages, exchanges and other clearing corporations reconcile accounts with one another.

An element of the policy record which counts the number of times a policy (or specific item) has renewed.

The amount of premium available to be earned. It is equivalent to gross written premium minus premium cancellations plus or minus endorsement written premium.

A consortium of companies and individuals that collects and publishes XML specifications, DTDs and schemas. By standardizing specifications, OASIS hopes to advance the open interchange of documents and structured information objects.

OASYS OBEL OBQ OCA OCC OCCF

Acronym OCDA OCE OCG OCI OCI OCR OCS OCV ODATT ODBA ODBC ODBS ODBS ODBS ODE ODRF ODRF ODS

Term Oracle Certified Database Administrator Open Catalog Extension Officer Communication Group Optical Character Input Organizational Culture Inventory Optical Character Recognition Online Control System Outbound Call Vendors One Day At A Time Open Database Access Open Database Connectivity Object Data Base System Operational Data Base System Optical Dish Based System On-Line Data Entry On-Line Documentation Request Facility Online Document Retrieval Facility Operational Data Store

Definition A complete set of connection parameters used by BrioQuery to connect to a database server. Those certain types of input (Numeric Hand Printing or Typed Entry Data) that are accepted by the Optical Character Reader. A system by which a machine can read data which has been printed in alphabetic character or numerals.

The Operational Data Store is a physical implementation of the Enterprise Logical Data Model. The data it contains is normalized and atomic level. It is implemented on an integrated relational database. It is the repository of information used to populate the Data Marts that support Operational Analysis and Operational Decision Support Systems. It is not intended to support interactive transaction processing. It contains current or near-current information that is very volatile. It requires the data be refreshed no less than once a day. It will not maintain any history or time-based information. Since its primary purpose is to supply data to the Operational Data Marts and it is based on a normalized logical model, it will not be made available for general use to users of the Decision Support System.

OE OE OEA

Operating Expense Organizational Effectiveness Office Expense Allowance

A quarterly adjusted reimbursement fund for a Neighborhood Office agent that is provided by Allstate for use in payment of office operating, clerical and telephone expenses. It is based on production levels.

OEA OEF OEI OEM OF OFAC OFC OFC OFD OFI OICL OID OIR

Operating Expense Allocation Operating Expense Forgiveness Organizational Effectiveness Inventory Original Equipment Manufacturer Other Foreign Office Of Foreign Assets Control Opportunities For Change Optional Federal Charter Open File Descriptor Opportunity For Improvement Online Claim Check Inquiry Screen Original Issue Discount Office Of Insurance Regulation

Acronym OIS OIS OJT OL-BOB OLA OLAP OLB OLBOB OLDS OLR OLR OLTP

Term On-Line Information System On-Line Inquiry System On The Job Training Out-Of-Location Book Of Business Operational Level Agreement On-Line Analytical Processing Out Of Location Book Of Business Online Book Of Business Online Log Dataset On Line Reference Online Reference System On-Line Transaction Processing

Definition A Home Office supported database of statistical information which can be retrieved and formatted for purposes of analyzing financial results.

Using the computer to produce an analysis for management decision, usually involving trend analysis, drill down analysis, profiling, etc.

The original description for all activities and systems associated with entering data reliably into a database. Most frequently used with reference to relational databases, although OLTP can be used generically to describe any transaction processing environment.

OMG OMS OO

Object Management Group Operational Metadata Store Object Oriented

A generic term for programming languages that are comparative or declarative. Also a term for the concept where elements within programs are moveable objects. Objects are internally self-reliant, having their own data and code which promotes interchange and reuse. Primary function is the distribution of mail. There are 2 OPC's. They are located in Wheeling, IL and Irving, TX.

OP OPC OpEPS OPIA OPM OPP ORB ORDS ORI ORLFL ORV OS OS OS/VS OSA OSD OSF

Operating Personnel Output Processing Center Operating Earnings Per Share Organization Of Professional Insurance Agents On-Line Performance Management Other Personal Property Object Request Broker Operational Reporting Database Store Out Of Region Index Saliva Test/Oral Fluid Off Road Vehicle Operating System Operation System Operating System/Virtual Storage Office Service Award Open Software Description Open Software Foundation

An XML-based specification designed by Microsoft and Marimba to automate software distribution. OSD uses unique XML tabs to describe software packages. A consortium of computer vendors, private companies, and universities founded to provide vendor neutral technology.

Acronym OSJ

Term Office of Supervisory Jurisdiction

Definition Any main or branch office of an NASD member where one or more of the following take place: order execution or market making; pubic offerings or private placements are structured; customers' funds or securities are held; new accounts are approved; customer orders are reviewed and endorsed; advertising or sales literature for use by the member's associated persons is approved; the activities of associated persons at other branch offices of the member are supervised. Refers to the auto coverages such as comprehensive, specified perils, towing, stereo and CB. OTIS is the administration systems utilized by the Claim Department to track and facilitate payment for Allstate Life and Allstate Life of New York claims.

OSM OTC OTIS OTM OTM OTM OTP OTS OU OY P&C

Operations And Service Management Other Than Collision On-line Technical Information System Object Transaction Monitor Orientation To Management Outbound Telemarketing Operations Transformation Program Office Thrift Supervision Output Unification Original Year Property And Casualty

The company within the Allstate Insurance Company framework responsible for conducting all Casualty related business and employing Allstaters in the Home Office, the ROCs and Regional Offices.

P&L P&PM P-CCSO P-CMM P/E P/U P2A P2E PA PA PAAS PAC PAC PAC PAL PAL PAL

Profit & Loss Premium & Profitability Management Property Casualty Claim Service Organization People Capability Maturity Model Price Earnings Ratio Pick Up Product Acquisition Product Evaluation Policy Administration Preferred Auto Premium Audit Administrative Services Payment After Closure Political Action Committee Pre-Authorized Checking Phase Alternation Line Phone Access Lookup Process Asset Library

The market price per share of common stock divided by earnings per share. Firms that are expected to grow quickly typically have higher P/E ratios than firms that are expected to grow slowly.

Issuance of a draft payment of a loss or expense after the claim or coverage has been closed.

PAL is a website that will provide centralized access to current business process knowledge. It includes links to process models, methodologies, policy statements, guidebooks, templates and checklists. (EZP, PAC) - Pre-authorized check system. Also referred to as PAM. A method of payment direction from the payer's checking account.

PAM PAR PARM PAS Pb

Pre-Authorized Method Performance Assessment Review Property Acquisition Risk Management Premium Adequacy System Petabit

Acronym PB PBGC PBL PBX PC PC PC PC PC PCB PCB PCC PCCSO PCI PCI PCM PCM PCOE PCR PCR PCT PD PD PD PD PD PDA PDA PDA PDA PDB PDC PDC PDD PDF PDF PDF PDI PDM PDR PDS

Term Petabyte Pension Benefit Guaranty Corporation Product Base Layer Private Branch Exchange Persistence Component Personal Computer Prime Credit Priority Customer Project Coordinator Pool Control Block Program Communication Block Print Communications Center Property Casualty Claim Service Organization Pre-Claims Issues Property And Casualty Insurers Association Of America Port Connection Manager Property Claim Manager Packaging Center Of Expertise Personnel Change Request Program Controlled Referral Program Control Table Partition Descriptor Payroll Deduction Program Definitions. Property Damage Property Damage Coverage Personal Digital Assistant Physical Data Architecture Product Development Agreement Project Development Agreement Partition Descriptor Block Printing And Distribution Center Printing Distribution Communications Protective Device Discount Package Definition File Personal Data Files Portable Document Format Professional Design Insurance Management Policy Data Mart Personal Data Record Partitioned Data Set

Definition

Computers that are being developed with more and more power and can utilize more and more software packages sot hat almost everything can be mechanized in some way or another. Formerly known as Platinum, Loyalty

A Program Specification Block contains a PCB for each database view.

The PCM directs the activities of Market Claim Office personnel in order to achieve the established goals of quality, severity and expense control, and employee development with regard to property. An Allstate team that packages the software products that are dropped on employees' workstations.

Insurance protection against a loss from legal liability resulting from damage to another person's property caused by an insured's automobile. Also see Liability Limit.

Formerly known as the NDW Central Site. A library. A particular type of dataset which is partitioned into smaller pieces called members.

Acronym PDS PDS PDS PDT PE PE PE PE PEP PES PF KEY PFA PFI PFIC PFLDM PFR PFRT PFS PFS-BATS PFVR PFW PGCC PGo PGS PHI PHR PHS PI PI PI PI PIA PIA PIA PIA PIA PIB

Term Performance Development Summary Professional Skills Development Progress Development Summary Pacific Daylight Saving Time People Physical Examination Preferred Elite Property Endorsement Partitioned Emulation Programming Property Estimating System Programmed Function Key Premium Fund Account Premium Factor Impacts Passive Foreign Investment Company Preferred Future Logical Data Model Personal Financial Representative Plan/Fund Retool Personal Financial Services Personal Financial Services - Business Aligned Technology Strategy Policy File Verification Required Partial Fund Withdrawal Procurement Governance Code Of Conduct Procurement Governance Organization Price Group Symbol Protected Health Information Professional In Human Resources Policyholder Service Primary Insured Private Investigator Productivity Index Property Inspectors Professional Independent Agent Professional Insurance Agents Professional Insurance Agents - National Professional Insurance Agents Association Property Insurance Adjustment Process Information Block

Definition A form used in the Performance Appraisal process which documents the achievement of each Major Responsibility as well as an overall performance rating. A written performance evaluation that is prepared by an employee's supervisor. The regularly scheduled formal review of each employee.

A mechanized property loss estimating system used by the Claim Department.

Allstate term for a licensed insurance agent who is also licensed to sell securities products. This term includes Exclusive Agents, Independent Agents, and Exclusive Financial Representatives

Appears on a Coverage Request when the policy file is MK/MN or Manual and the coverage information must be manually pulled from the policy file. Request by owner to permanently withdraw a portion of the cash value.

An auto rating factor which establishes the original list-price category of each car and is used along with the age of a vehicle to determine collision and comprehensive coverage rates.

Measure of productivity from QSM (makers of SLIM tool)

An inflationary factor applied to the dwelling value of homeowners policies at renewal to maintain the proper insurance to replacement cost value relationship.

Acronym PIF

Term Policies In Force

Definition Policies written and recorded on the books of the carrier which are unexpired as of a given date. The number of active policies providing coverage to insured. For auto policies, each item insured is considered a separate PIF. Producer file in the Triton System (used by Deerbrook, Encompass will use it).

PIF PIF PIFG PII PII PILR PILR PIN PING PIP PIP PIP PIR PIT PIT PITR PJ PKC PKI PL PL PL PLA PLAN PLC PLC PLP PLR PLR PLR PLSC PLT PLU PLU PLU PLUS PM PM

Premium Income Fund Producer Information File Policies In Force Goals Personally Identifiable Information Policy Issuance Infrastructure Property Insurance Loss Register Property Insurance Loss Registry Personal Identification Number Packet Internet Groper Personal Injury Protection Personal Injury Protection Coverage Program Initialization Parameters Project Initiation Request Process Improvement Team Project Implementation Team Primary Insured Term Rider Policy Jacket Product Knowledge Course Public Key Infrastructure Personal Lines Premises Liability Promise Line Personal Lines Auto Professional Latino Allstate Network Pending Life Cases Personal Lines Claims Parts & Labor Plus Permissible Loss Ratio Personal Liability Rate Private Letter Ruling Personal Life Service Center Program List Table. Personal Lines Underwriting Personal Lines Unit Primary Logical Unit (Controller) Personal Lines Underwriting System Performance Management Product Management

National system that tracks insurance statistics.

The insurance that is designed to provide compensation for injuries sustained by an automobile accident victim, regardless of any negligence issue arising from the accident.

A TSS Project Coordination process component which partners with the Business areas to coordinate all TSS Auto and Property projects.

A network architecture with a set of technologies inter-operating according to established standards and policies to enable the issue, use and terminate of digital certificates.

To provide a forum where employees can develop and aspire to reach their highest career potential at Allstate.

Acronym PM PM PM-HH PMAoC PMAP PMBOK PMC PMD PMF PMF PMF PMI PMI PMI PML PML PMMS

Term Project Management Project Manager Porta Medic Hooper Holms Project Management Area of Competency Portfolio Management Adoption Process Project Management Body Of Knowledge Polaris Money Control Product Management Department Prime Market Fund Project Management Framework Project Metrics Form Performance Monitor Interface Physical Measurement Inc Project Management Institute Probable Maximum Loss Program Management Leadership Property Market Management System

Definition

The Underwriting scoring system for property. Sixteen factors on Homeowners business and ten factors on renter's business are scored to determine the raw score and decile of that specific policy. The raw score is stored on the property data collection tape and both raw score and decile are displayed on the galaxy plus referral screens, visual prints and the customer information visual formats.

PMO PMO PMO

People Maximizing Opportunities Program Management Office Project Management Office

The area level organization within APT responsible for: disseminating standard processes, practices, and templates that are maintained in the APT-PMO; consolidating project reporting for their area; submitting required project information to the APT-PMO; providing guidance and assistance on project activities.

PMP PMP PMP PMP PMPI PMR PMRE PMS PMSE PMSE PMSI PMT PMW PNS PNT POC POC

Portfolio Management Process Project Management Partners Project Management Plan Project Management Professional Project Management Process Improvement Policy Master Record Predictive Model Research Environment Performance Management System Predictive Modeling Scoring Environment Protection Marketing Scoring Environment Paramedical Services Inc. Portfolio Management Tool Product Management Workstation Preferred Non-Smoker Preferred Non-Tobacco Price Of Conformance Proof Of Concept

Acronym POC POC POD POE POI POM PONC PORS

Term Proportion Of Coverage Protection Operating Committee Payable On Death Protection Operational Efficiency Point Of Impact Primary Options Menu Price Of Non-Conformance Post Office Receipt Secured

Definition A measure of an auto coverage in force per PIF (BOM). It identifies the percentage of auto PIF which carries a given coverage.

A document used when mailing cancellation notices to ensure the post office receives (for delivery) all of the notices Allstate gives them to send. Often used to show proof of mailing as of a certain date when an insured ay challenge Allstate's refusal to pay a loss after being terminated.

POS POSIS POSIS PP PP PP&C PPA PPA PPAY PPB PPD PPE PPfA PPGP PPI PPI

Point Of Sale Point Of Sale Information Scoring Point Of Sales Information System Pilot Plus Preferred Plus Personal Property & Casualty Premium Package Analysis Private Passenger Auto Premium Payment Plus Performance Bonus Preferred Policy Discount Post Production Evaluation Product Profile For Annuities Personal & Professional Guiding Principles Producer Price Index Property Protection Insurance

POSIS takes business data gathered on agency insurance transactions and measures critical categories.

The division of Allstate which comprises the majority of Allstate's business, that is, personal lines business.

The most common automobile insurance policy sold by Allstate providing protection against liability and personal loss arising from the use of a privately owned and operated automobile.

The PPI measures the wholesale price level of finished goods. Increases in this can be used to indicate subsequent increases in the retail price level. Offered as a No Fault coverage in a few states, Property Protection Insurance varies according to law. Generally, this coverage offers in Division I, a limited property damage liability coverage for damage to the property of others.

PPL PPL PPO PPP PPRCE PPS PPSC PPT PPV PQB PQBAM PQI

Preferred Property Leads Product Process Leader Personal Position Objective Performance Partnership Program Personal Property Replacement Cost Estimator Property Prospecting & Selling Pension And Profit Sharing Center Processing Program Table Private Passenger Vehicle Pre-Qualifying Business Pre-Qualifying Business Activity Menu Property Quality Index

Identifies the profit potential of homeowners applications. The higher the PQI, the higher the risk.

Acronym PQP PQR PQS PR PR PR PR PRB PRC PRC PRCM PRCOE PRH PRISM

Term Project Quality Plan

Definition Element of each project plan that spells out what each project will do to ensure and measure quality. Initial PQP will lay out what VPD's and VPF's will be executed for each project, when and by whom.

PRO PRO PROC PRP PRT PS

PS PS PSA PSA PSA PSA Fund PSB PSC PSIS PSP PSRM PSSST PST PST PT PT PTAC PTC PTC PTD

Production Quality Review Product Quality Services Pilot Representatives Police Report Portfolio Rebalancing Project Request Premium Review Board Premium Recovery Coordinators Problem Resolution Center Pre-Renewal Contract Program Process Center Of Expertise Primary Residence Homeowners Project Repository And Information System For Management To establish a central platform and repository for all APT project activity, and also to provide Protection Technology executives with summarized at-a-glance dashboard readouts on business alignment of all Protection work and related project metrics. Preferred Repair Option Priority Repair Option Procedure Preferred Risk Policy Process Refinement Team Performance Standard A specific measure of success and indicator of performance for each Major Responsibility. It may measure either results (what is done) or behaviors (how it is done), In either case, Performance Standards should be specific, measurable and observable. Permanent Storage Property Services Point Of Sale Audit Premier Service Agencies Premier Service Agent Premier Service Account Program Specification Block Describes the logical view of one or more databases to an application program. Policyholder Service Center Process Solutions And Information Support Property Segmentation Project Property Strategic Risk Management Privacy Security Situation Squad Team Pacific Standard Time Partition Specification Table Part Time Physical Therapy Pull the Action Concept Product Technology Consultants Project Time & Cost Paid To Date

Acronym PTD

Term Permanent Total Disability

Definition Total disability which is presumed to be permanent in character. Frequently, total disability is presumed to be permanent (for the purpose of beginning benefits) if it has persisted for a period of six months.

PTE PTE PTF PTMO

Part Time Employee Pending Termination Endorsement Program Temporary Fix Protection Technology Management Office

The PTMO is a working group consisting of representatives from business and technology AORs. These individuals will be expected to understand project work across the organization, how these work efforts integrate, and most importantly, be empowered to make prioritization decisions about these projects.

PTO PTP PTR PU PUDWL PUM PUP PUP PUPS PUWL PV PVA PVP PWA PWB PWS PY PYA QA QA QA QAD QAE QAP QC QC

Paid Time Off Promise to Pay Prime Term Rider Physical Unit Paid-Up Deferred Whole Life Property Unit Manager Personal Umbrella Policy Priority Underwriting Program Polaris Utility Processing System Paid-Up Whole Life Present Value Premium Variance Analysis Product Vice President Project Web Access Project Workbench Property Workflow System Additional Payments Prior Year Adjustment Quality Agency Quality Analyst Quality Assurance Quality Assurance Division Qualified Annual Earnings Quality Agency Program Qualifying Commissions Quality Control

The manager of the Property Unit. Line 38, Covers excess liability above and beyond limitations on other policy lines.

The function of quality checking a project or system inquiry before transmitting the software components to the production system. Used almost interchangeably with the term acceptance testing.

QCP QCR QDRO QES QF QIIC QIP

Quality Control Plan Quality Control Representative Qualified Domestic Relations Order Quality Education System Qualified Funds Queensway International Indemnity Quality Improvement Process

Acronym QIT QLAR

Term Quality Improvement Team Quarterly Loss Allocation Rewrite

Definition Project - Financial Systems efforts in replacing a quarterly allocation process with DB2. This rewrite was initiated as a result of Year 2000 compliance issues, and might be considered an offshoot of the Orion Database and logical model.

QLMS QLMS QLMS QNB

Quality Leadership Management Survey Quality Leadership Measurement System Quarterly Leadership Measurement System Quote New Business

Formerly known as MAI. Quote new business states are states in which Allstate supports online insurance quoting. Non-QNB states are states in which Allstate does not support online insurance quoting.

QOS QP QPF QSAM QTD QUAL QV QWG R/S RA RA RA RA RA RA-ETS RAA RAAG RAC RACF RACF RACH RACI

Quality Of Service Qualified Plans Query Process Flow Queued Sequential Access Method Quarter To Date Qualified Withdrawal Quality Verification Quality Work Group Recorded Statement Reference Architecture Registration Authority Requested Agent Retail Agent Risk Assistants Reference Architecture & Enterprise Technology Services Reinsurance Association Of America Reference Architecture Advisory Group Resource Allocation Committee Resource Access Control Facility Resource Access Control Facility Returned Automated Clearing House Responsible Accountable Consulted Informed

An IBM product that is a security control measure. Mainly seen on processors in Northbrook. The RACI Chart maps out different accountabilities, tasks and activities between current Workforce Leaders and immediate managers. It also identifies who needs to be informed. The RACI chart is also referenced in the BCI toolkit and is a standard project management tool. Monthly reports of renewal rations for each state of interest, for lines 10 and 70 (and 19 if requested). These reports will include renewal ratios in advance of the rate change, so that there is a baseline for comparison. Will break out by risk categories post rate-change and (to the extent possible) pre rate-change. RALIE is the Allstate Financial Producer Compensation application that calculates compensation for agents who sell Allstate Financial products under the Allstate proprietary channel and Allstate's affiliates (other financial companies with whom Allstate has a contract). Compensation includes: production credit / premium deposit, commissions, bonus, counts, and persistency

RAD RADAR

Rapid Application Development Retention And Defection After Rates

RALIE

Rewrite Agency Life (Using) Information Engineering

RAM

Random Access Memory

Acronym RAMP RAS RASD RBC RBP RC RC RC RCA RCA RCC RCC RCC RCC RCF RCP RCPM RCR RCS RCT RCT RCT RD RD RDBMS RDF RDP RDS RDT RDU RECON REX REXX RFC

Term Resource Allocation Management Process Reliability, Availability And Serviceability Regional Agency Support Department Royal Bank Of Canada Region Best Practices Referral Code Regional Controllers Renewable And Convertible Region Control Area Regional Content Approver Region Commercial Centers Regional Claim Center Regional Content Contributor Replacement Cost On Contents Record Code File Renewal Contract Program Regional Content Process Manager Regional Content Reviewer Renewal Contract Strategy Replacement Cost Tool Residential Component Technology Resource Control Table Renewal Discounts Risk Description Relational Database Management System Resource Description Framework Rotational Development Program Retention Data Set Resource Definition Table Remaining Duration Recovery Control Data Sets Restructured Extension Restructured Extended Executor Request For Change

Definition

Allows relationships between data items to be explicitly specified and equally accessible. A model for describing and interchanging metadata. It allows a Web site to describe its dynamic (usercreated) content without having to store static pages that contain that content. A program whereby an employee rotates through several departments to learn their functions. The duration of the rotation varies by employee.

The time needed to complete an activity

RFC RFE RFE RFG RFI

Request For Comments Request For Estimate Response For Estimate Resources For Growth Request For Information

A formal document (physical or electronic form) that captures the details of a request for a change to any component or Configuration Item, including impact (change category) and applications or other components affected. A document used by the IETF to describe the specifications for a recommended technology. Template that presents a consistent approach and communication method for presenting quoting information requested by the client such as estimated costs, timelines and resources.

Acronym RFP

Term Request For Proposal

RFQ RFSM

Request For Quote Regional Financial Services Manager

Definition A written document that outlines specific information about the company, the services and products needed, the specific requirements suppliers must meet, and proposed supplier arrangements in order to win the business. Designed for prospects who are not solicited or pre-qualified. Reports to President of LBL Broker/Dealer for supervisory purposes with a dotted line relationship to FVPs responsible for life, annuity and securities production and supervision; FSMs report to this person. The number of items for which coverage was renewed during a given time period.

RGPI RHR RI RIA RIAM RIC RIF RII RIM RIM

Renewal Gross Policies Issued Regional Human Resources Required Improvement Research Institute Of America Regional Independent Agency Manager Regional Implementation Committee Reduction In Force Requires Immediate Improvement RDBMS Interface Module Records & Information Management

The systematic management of all records, regardless of media, from their creation or receipt, through their processing, distribution, organization, storage, retrieval to their disposition, and/or retention as necessary. Information flows through the organization in the form of paper and electronic records, such as word processing documents, spreadsheets, e-mail, graphical images, voice and data transmissions, and the input to and output from midrange and mainframe applications. Information can be stored on a variety of storage media, such as paper, microfilm, microfiche, diskette, optical disk, CD-ROM, videotape, and mass disk storage and tape cartridge or reel.

RIMS RIPL RJE RLC RLDS RLR RM RM RM RMBC RMC RMCP RMD RMD RMD RMD RMDE RMF RMI RMP RMP RMP

Risk & Insurance Management Society Remote IPL Remote Job Entry Response Line Center Recovery-Readiness-Level Database Recorded Loss Ratios Requirements Management Resource Manager Risk Management Risk Management Business Center Risk Management Council Risk Management Change Process Regional Marketing Director Required Minimum Distribution Risk Management Development Risk Management Director Remote Data Entry Menu Resource Management Facility Risk Management Implementation Risk Management Policies Risk Management Policy Risk Management Profile

Acronym RMS RMS RMTS RMW RN RNA RNR RO RO-A ROC ROC ROE

Term Request Management System Risk Management Systems Risk Management Technology Services Risk Management Workstation Reverse & Reprocess. No Confirm Risk Not Acceptable Receive Not Ready Regional Office Remote Office-Agency Regional Operating Center Regional Operations Center Return On Equity

Definition

Allstate has divided the United States and Canada into territories. The Regional Office is the main office that services the Allstate policyholders within its territory.

ROI ROM ROM ROP RORS RPC RPE RPIF RPMS RPP RPR RPU RQAM RR RR

Return On Investment Read Only Memory Record Of Mailing Rapid Output Processing Regional Office Rotation Schedule Remote Procedure Calls Remote Policy Entry Renewal Policies In Force Reinsurance Portfolio Management System Recreational Package Policy Relative Performance Review Reduced Paid-Up Insurance Manual Entry Cash Transactions Referral Resources Registered Representative

Responsible for servicing the Allstate agents. The annual percentage of a company's net income for the year divided by the average equity at the beginning and end of the year. In other words, net income divided by beginning and end average capital. A measurement of the profitability of a company. It is expressed as a ratio and the formula is Net Income/Average Capital. (Net Income Equals Underwriting Income plus investments minus taxes. Average Capital represents beginning capital plus retained earnings.) Earnings divided by funds invested equals percent return on investment. A record is made of an Allstate mailing to a customer and archived for retrieval through the Record Center.

Policy items for which coverage was previously issued and are being extended for another policy period.

Individual who is licensed to sell securities and has the legal power of an agent, having passed a Series 6 or 7 examination. Usually works for a brokerage licensed by the SEC, NYSE, and NASD. When Allstate Agents (PFR's) sell securities they are not acting as insurance agents, they are acting as RR's. Only individuals or broker/dealers can be Registered Representatives. When an RR sells a VA or VUL policy it is considered a trade. When an insurance agent sells the same product offering, it is considered a 'submission of an application'.

RR RRM RRM RS RSC RSCS

Reverse And Reprocess Regional Risk Management Regional Risk Manager Retention Strategy Regional Service Center Remote Spooling Communications Subsystem

Acronym RSN RSS RSW RTA RTB RTC RTC RTD RTM RTP RTS RU RUM RUP RV RVP RVW RWCM RWVT RX S/S S/W S017 SA SA SAA SAC SAI SAI SAN SAP SAP SAP SAR SAR SAR SAR SAS SAS

Term Reason Regional Senior Staff Rapid Solution Workshop Real Time Adherence Run The Business Reason To Call Reason To Contact Received To Date Response Time Monitor Rapid Transport Protocol Request To Send Request Unit Regional Underwriting Manager Rational Unified Process Recreational Vehicle Regional Vice President Riverwalk Remote Workstation Control Menu Remote Workstation Vin Table Prescription Signed Statement Spoke With Subro Files Returned to MCO Same As Applicant Server Activity Simplified Agency Access Sterling Auto Body Center Service Action Item Suntrust Annuities Incorporated Storage Area Network Seed Account Process System Application Products Systems Applications And Products Summary Annual Report Sysout Archival And Retrieval System Activity Report System Archival Retrieval Standard AURES Score Standardized Analysis System

Definition

Use is only allowed for evaluation purposes, for a specified area and/or users within the specified time frame.

The individual to whom the Controller, Human Resource Manager, Underwriting Manager and TAMs within the Regional Office report and who in turn reports to the TVP.

The financial system implemented at Allstate in 1998 to get rid of multiple legacy accounting/financial systems. The financial system implemented at Allstate in 1998 to get rid of multiple legacy accounting/financial systems.

An online facility utilized via TSO on the mainframe where reports, lists, deallocations, etc. can be viewed online up to 15 days after they are created.

Acronym SAS SAS SAX SB SBA SBI SBP SBSC SC SC SCA SCAR SCB SCCPR SCD SCE SCF SCIC SCIP SCIT SCLM SCM SCNA SCPR SCR SCS SCSA SCT SD SDA SDD SDLC

Term Standardized AURES Score Statistical Analysis System Simple API for XML Surety Bond (Line code 34) Small Business Administration Server-Based Image South Barrington Plaza Sunbelt Support Center Server Component Subrogation Consultant Staff Claim Associates Surrender Charge Adjustment Rider Session Control Block Subrogation Claim Core Process Redesign System Contents Directory Sales Center Of Expertise Screen Definition Facility Society Of Certified Insurance Counselors Senior Customer Insurance Professionals Staff Customer Impact Teams Software Configuration And Library Manager Software Configuration Management Sun Certified Network Administrator Sales Core Process Redesign Senior Claims Representation Sayers Computer Source Sun Certified System Administrator System Change Transmittal Sales Director Strategy Development Administration Service Development And Delivery Software Development Life Cycle

Definition The average Standardized Aures Score for a Driver or the Total Book. This Analysis Factor is only used in the new Business Quality Spoke. A computer language from SAS Institute out of North Carolina that processes data, generates reports and probably most importantly, performs statistical analysis of that data. A line of business which covers such things as performance bonds, etc. A government agency that provides financial and management assistance and other services to small business concerns.

Establish and maintain the integrity of the products of the software project throughout the project's software life cycle.

A standard software life cycle that describes activities, roles and responsibilities relating to the following phases - planning, requirements definition, design, coding, testing, deployment, and ongoing maintenance and enhancement.

SDLC SDLC

Synchronous Data Link Control System Development Life Cycle

Acronym SDM

Term Static Data Management

Definition Enterprise Data Management; Claims. SDM also refers to SDM tables which are used to store codes and values that change infrequently (if at all) for purposes of providing lookups, dropdown window selection lists, and basically take the place of "hard-coded" tables within application code. These tables are typically standalone having no direct relationships (foreign keys) to other table structures, although the data within these tables can be sourced from combination of related source code tables elsewhere (i.e. State and Region).

SDM SDP SDP SDSF SDSP

Service Delivery Management Software Development Process Strategic Development Process System Display And Search Facility Service Desk Support Professional

An IBM utility used to obtain real-time information about jobs and resources in an MVS/JES2 system. Also called Spool Display and Search Facility. The Service Desk Support Professional serves as a liaison between the ATSC and other Allstate and contract professionals. The group coordinates and administers the ATSC's engagement in new projects and initiatives.

SE SE-CMM SEC SEDT SEHS SEI SEII

Software Engineering Systems Engineering Capability Maturity Model Securities And Exchange Commission Sales Education Delivery Team Seattle Emergency Housing Services Software Engineering Institute Securities Education Institute, Inc

SEC is a U.S. regulatory agency commissioned by Congress to regulate certain securities-trading activities and to prescribe financial reporting standards for larger corporations.

Provider of software used to manage compliance to licensing and continuing Education requirements for broker/dealers and their registered representatives. SEII maintains a database of licensing and continuing education data for AFS LLC registered representatives.

SEO SEP SEP SEP SEPG SEPP SEPP SEQA

Search Engine Optimization Sales Education Process Simplified Education System Simplified Employee Pension IRA Software Engineering Process Group Simplified Employee Pension Plan Substantially Equal Periodic Payments Software Engineer Quality Advocate

A full-time role at the Area level that is responsible for gathering micro level measurements and reporting the data to the department measurement coordinator on a monthly basis, coordinating area level audit follow-ups, ensuring compliance with standards and assisting in all process improvements and implementations.

SERO SF

Southeast Region Scheduled Finish Date

The point in time that work was scheduled to finish on an activity. The SF is normally in the range of dates delimited by the early finish date and the late finish date. It may reflect leveling of scarce resources.

SFP SFP SFS SFS SGA SGA

Special Form Policy Standard Flood Policy Steps For Success Structured File Server Southern Governors Association Super General Agent

Acronym SGLI SGML SHV SI SIB SIM SIN SIO SIS SIT SIT SITO SIU SIU SL SLA SLA SLB SLBS SLDS SLIC SLIM

Term Servicemen's Group Life Insurance Standard Generalized Mark-up Language Shareholder Value Strategic Initiatives Symbol & Identifications Bulletin Special Investigation Manager Social Insurance Number (Canada) Seattle Indemnity Office Strategy & Innovation Services State Income Tax System Initialization Table Seattle Indemnity Territory Office Special Investigation Unit Special Investigative Unit Surety Life Secure Level Agreement Service Level Agreement Special Leadership Broadcast Sales Leadership Business System System Log Data Set Sales Leadership Incentive Compensation Software Lifecycle Management

Definition

Agreement between a customer and a client depicting agreed upon services.

The software project-planning tool for Windows. An estimating model based on data from over 6000 projects, it is used to estimate the time, effort and costs required to satisfy a given set of software requirements and determine the best strategy for designing and implementing your software project.

SLIQ SLM SLOC SLR SLT SLU SLV SM/ART SMART SMART SMART SMC SMCOE SMD SME SMECOE SMF SMFOP SMFT

Streamlined Integrated Quoting Service Level Management Source Lines Of Code Service Level Reporter Senior Leadership Team Secondary Logical Unit Special Leadership Video Subrogation Mechanized Allstate Reusable Technology Sales Management Analysis & Report Tool Sales Management Analysis And Reporting Tool Specific, Measurable, Achievable, Relevant And Timely Strategic Management Committee Service Management Center Of Excellence Sales Management Development Subject Matter Expert Systems Management-Engineering Center of Excellence System Management Facility Sales Management Focus on Performance State Mandated Fraud Training

A software metric used to measure the amount of code in a software program.

A component of the Enterprise Data Warehouse developed to provide decision support capability and realtime access to sales information.

A person considered an expert in a certain area.

Acronym SMIC SMIL SMIT SMMO SMMW SMOI SMP SMP SMP/E SMR SMS SMS SMS SMS SMS SMS-R SMSR SMSTASK SMT SMTP SNA SNBU SNDM SNMP SNUG SOA SOAP SOC SOD SOD SOI SOI SOJT SOOF SOPC SOPP SOS SOT SOW SOX SP SP SPCP

Term Sales Management Incentive Compensation Synchronized Multimedia Integration Language System Management Interface Tool Sales Management Mobile Office Sales Manager Mobile Workshop Strategic Method Of Inspection Special Multi-Peril (Line code 45) System Modification Program System Modification Program/Extended. Sales Management Redesign Short Message Service Skills Management System Storage Management Subsystem Storage Management System Systems Management Server Skills Management System-Rewrite Skill Management System Rewrite System Managed Storage Task Senior Management Team Simple Mail Transfer Protocol Systems Network Architecture Switched Network Backup Sears Network Data Manager Simple Network Management Protocol Social Networking User Group Service Oriented Architecture Simple Object Access Protocol Sphere Of Control Specialty Operations Datamart Specialty Operations Division Statement Of Income Subjects Of Insurance Structured On-The- Job Training Sales Organization Of The Future Southwest Output Processing Center Subro Opportunity Short On Storage Strategic Operations Team Statement Of Work Sarbanes-Oxley Act Siver Plume Strategy & Planning Systems Performance & Capacity Planning

Definition (Growth Through Effective Management) - The name for the incentive compensation (bonus) system available to AMs, TEMs, and TAMs in Sales. A language designed to integrate multimedia objects into a synchronized presentation.

A line of business no longer in effect as it has been replaced by the BPP. This was a more primitive version of the BPP and was last issued in Mississippi and North Carolina.

A Sears program offering which facilitates the exchange of data between host computers.

Acronym SPD SPDA SPF SPHR SPI SPIA SPL SPL

Term Summary Plan Description Single Premium Deferred Annuity Structured Programming Facility Senior Professional In Human Resources Software Process Improvement Single Premium Immediate Annuity Single Premium Life Specialty Product Lines

Definition

Specialty Product Lines (SPL) is a department within Product Operations responsible for all personal lines of insurance other than automobile and homeowners. Lines of insurance within SPL include Boatowners, Condominiums, Flood, Landlords Package Policy, Manufactured Home, Motorcycles, Motorhomes, Personal Umbrella Policy, Recreational Vehicle, Renters, Residential Fire, and Scheduled Personal Property.

SPOC SPOE SPOM SPP

Single Point Of Contact Single Point Of Entry Single Point Of Monitoring Scheduled Personal Property

SPP SPTO SPUFI SPVL SQA SQA COE SQC SQC COE SQL SQS SR SRA SRLIS SRM SRM SRO SRO SRRTF

Software Project Planning Software Project Tracking And Oversight SQL Processor Using File Input Single Premium Variable Life Software Quality Assurance Software Quality Assurance Center Of Excellence Software Quality Control Software Quality Control Center Of Excellence Structured Query Language Software Quality Solutions Southern Region Seattle Region Agents Seattle Region Life Issuance Unit Software Requirements Management Strategic Risk Management Seattle Regional Office Self Regulatory Agency Special Records Retention Task Force

A rider available on homeowners policies which provides coverage to specified, appraised personal property such as jewelry, artwork, or other items not covered or only partially covered under the regular homeowners policy. Establish reasonable plans for performing software engineering and for managing the software project. Provide adequate visibility into actual progress so that management can take effective actions when the software project's performance deviates significantly from the software plans.

Provide management with appropriate visibility into the process being used by the project and of the system being built. Responsible for stewardship of SQA processes, and the function of performing independent verification of defined processes on projects.

A very popular and universal language used for relational database access, updating, etc.

Establish a common understanding between the customer and the software project team of the customer's requirements that will be addressed by the software project.

Nongovernment organizations that have statutory responsibility to regulate their own members such as the NYSE, AMEX, and NASD. Individuals with a solid background in information - both paper and electronic - owned by, or in the custody of, their Business Unit or Shared Service, and a solid background in the information systems used to house that electronic information.

Acronym SS

Term Scheduled Start Date

Definition The point in time that work was scheduled to start on an activity. The SS is normally in the range of dates delimited by the early start date and the late start date. It may reflect leveling of scarce resources.

SS SS SSA SSC SSCE SSCM SSL SSM

Standard Smoker Support Staff Segment Search Arguments Sunbelt Service Center Shared Services & Centers Of Expertise Subro Service Center Manager Secure Sockets Layer Software Subcontract Management

Select qualified software subcontractors and manage them effectively. A subcontractor, as defined in the CMM, is an external agent responsible for developing and managing one or more well-defined software products.

SSM SSN SSO SSP SSP ST STARS STAT

Subrogation Service Manager Social Security Number (US) Simplified Sign-On Sales & Service Processing System Support Programs Student Small Towns And Rural Strategy Statutory Accounting Practices

Connected to the ALSTAR system, provides for enhanced customer service.

This project addresses the market that lies between rural markets and cities. It has designed a property product for this market. Insurance companies must file annual financial statements with state insurance departments in accordance with state regulatory accounting practices. STAT is a standardized accounting format for use by insurance companies that was developed by the National Association of Insurance Commissioners (NAIC). STAT differs from Generally Accepted Accounting Principles (GAAP) and generally provides a more conservative picture of an insurance company's financial condition.

STATEMAN STCTBL STD STEPS STEPS STS STS SUBHA SUBM SUM SURR SUSM SUSP SUTA SV SVC SW SW

System State Manager Started Task Table Short Term Disability Software Test Environment And Process Solutions Software Testing Environment Process Solutions Sales Technology Support Share-Point Team Services Southern Utah Home Builders Association Coverage Submission Subrogation Unit Manager Full Surrender Suspend With A Request To The MCO Suspend Without A Request To The MCO State Unemployment Tax Act Schedule Variance Switched Virtual Channel Software Systematic Withdrawals

Any difference between the scheduled completion of an activity and the actual completion of that activity.

Acronym SWD SWD SWDC SWIB SWITO SWOPC SWOPC SWRO SYSDEF SYSGEN T/L T10 T101 T9A TA TAC TACACS TACF TACF TAF TaG TAG TAM TAMP TAMRA TAMRA TAP TAP TAP TAS TAS TAT TBD TBOP TC TCA TCAM TCAS TCAS TCB TCG TCH

Term Seattle Works Day Systematic Withdrawal South West Data Center Southwest Index Bureau Southwest Indemnity Territorial Office South West Output Processing Center Southwest Output Center Southwest Regional Office System Definition System Generation Total Loss Premium Alert Tape Master File Terminal Table Old Billing Document Retrieval System Technology Architect The American College Terminal Access Controller Access Control System Tivoli Access Control Facility Transmission Of Alstar Code And Files Terminal Access Facility Target and Grow Technical Architecture Group Territorial Agency Manager Training Activity Measurement Process Tax And Miscellaneous Revenue Act Technical And Miscellaneous Revenue Act Type Talent Acceleration Program Terminated Agent Production Truckers Auto Policy Technology Acquisition Services Technology Asset Services Temporary Agent Transfer To Be Determined Texas Business Owners Policy Target Completion Date Task Control Area Telecommunications Access Method Telecommunications Access Service Terminal Control Address Space Task Control Block Ticket Content Guide Telephone Claim Handling Adjuster

Definition

TAMRA classifies life insurance policies for which the premiums paid exceed the modified endowment premium limitation and are subject to special rules.

A type of auto policy as designated by ISO for use mainly by long haul trucking firms.

fast track process for setting up an existing experienced registered rep who signs an agreement to sell Allstate securities product. A line of insurance issued only in Texas. Basically, this is the Texas version of the BOP. An imposed date that constrains or otherwise modifies the network analysis

Acronym TCI TCM TCO TCP TCP/IP TCPP TCT TCU TD TD TDAN TDD TDM TDM TDOC TDPP TDQC TDU TDWI TDY TE TEFRA TEM TF TGP

Term Transmittal Component Inventory Territorial Claim Manager Total Cost Of Ownership Transmission Control Protocol/Internet Protocol Telecommunications Protocol/Internet Protocol Texas Comprehensive Package Policy Terminal Control Table Transmission Control Unit Test Director Transaction Definitions The Data Administration Newsletter Transient Data Definitions Technology Division Manager Time-Division Multiplexing Trailing Document Teradata Director Program Production Test Director Quality Center Topology Database Update The Data Warehousing Institute Temporary Duty Team Excellence Tax Equity Fiscal Responsibility Act Territorial Education Manager Target Finish Date Technology Guiding Principle

Definition TCI is used to group files or records together as an application or sub-application in a file storage system.

A policy which covers a variety of perils and is issued only in Texas. Basically, this is the Texas version of the BPP policy.

(Y is taken from the Y in Duty. DY is an abbreviation for Duty in the military.)

The date that work is planned (targeted) to finish on an activity. A policy statement that describes the position the corporation will take when creating or buying technology. TGPs guide the selection of IT strategies, help in selecting acceptable solutions, and ensure linkage from the business to information technology. These policy statements are not rules that are applied individually, but represent long-term direction when used as a whole. An example of a technology guiding principle is, We will design applications to allow business logic to be widely reused across distribution channels.

THM TI TIA TIA TIB TIC TIC TIDE TIM TIN TIN

Town Hall Meetings Technical Integration Technology Impact Assessment Temporary Insurance Agreement Theft Insurance Bureau Territory Internal Control Manager Token-ring Interface Coupler Triennial Independent Director Evaluation Technical Integration Manager Tax Identification Number Taxpayer Identification Number

Generic term for: SSN - Social Security Number (US), EIN - Employer Identification Number (US), or SIN Social Insurance Number (Canada). For non-employee agencies Allstate stores one TIN for the business.

Acronym TIOA TIP TIQM TIR TL TL&Y TLO TM TM TM TMA TMC TMC

Term Terminal Input/Output Area Test in Production Total Information Quality Management Terminal Illness Rider Team Leader The Law & You Top Line Overview Territorial Manager Territory Manager Transaction Manager Talent Management Architecture Tape Management Catalog Traffic Management Center

Definition testing July Release

The Traffic Management Center creates staffing models, coordinates PTO requests, manages daily call flow, and monitors call queues/volumes. The TMC manages front-end and on-hold messages to communicate system issues to clients.

TMM TMO TMP TMS TMS TMU TNG TOC TOL TOMS TOR TP

Tape Mount Managed Technology Management Office Texas Multi-Peril Tape Management System Transport Manager Subsystem Traffic Management Unit The Next Generation Table Of Contents Theory of Liability Telecommunications Order Management Systems Terminal Owning Region Training Program

A line of business issued only in Texas. This was the Texas version of the BPP prior to September of 1987.

The set of related elements that focus on addressing an organization's training needs. It includes an organization's training plan, training materials, development of training, conduct of training, training facilities, evaluation of training, and maintenance of training records.

TP TP TP TPA TPC TPC TPM TPM TPP TQIBOT TR TR TRA TRF TRIA

Transaction Processing Transaction Program Transactions by Phone Third Party Administrators Third Party Carrier Total Policy Growth Technology Process Management Third Party Marketer Terminated Payment Provision Transaction Queuing Integrity. Texas Region Transactions For Coverage Tax Reform Act Travel Request Form Terrorism Risk Insurance Act

Acronym TRIAD TRO TRS TS TS TSA TSA TSF TSM TSM TSO TSO TSP TSS TSS TSSA TSSFS TTA TTE TTR TUM TUNDC TVAAT TVAGL TVAGL TVASW TVC TVP TX U/ACR UA UA

Term Technology Readiness Initiative For Allstate Developers Texas Regional Office Technology Research Services Target Start Date Time Stamp Tax Sheltered Annuity Transportation Security Administration Total Satisfaction Factor Territorial Sales Manager Territory Sales Manager Territorial Sales Office Time Sharing Option Test Strategy And Planning Technical Shared Services Top Secret Security Technical Shared Service Agency Technical Shared Services/Field Support Technology Transition Amount Toxic Tort Exclusions Trustee Transfer Territorial Underwriting Manager Trans Union National Disclosure Center Teleview At Atlantic Data Center Teleview At Great Lakes Teleview At Great Lakes Data Center Teleview At South West Data Center Times Vital Capacity Territory Vice President TX Data/Cost Basis United/Audit And Central Reporting Underwriter Approval Universal Application

Definition

The date that work is planned (targeted) to start on an activity.

Various Tenfold technologies/tools are used within the InterLink application. Allstate will incorporate TenFold's Universal Application (UA) platform into our Solutions Center. TenFold's Universal Application platform is a new paradigm for building complex applications for large organizations in a much more expedient manner than previously possible.

UA UAC UART UATT UBF UCAP UCE UCF UCM UCP

Unrepresented Accounts User Activation Code Universal Asynchronous Receiver/Transmitter Universal Application Technology Team Unified Break Fix Underwriting Claim Audit Program Unsolicited Commercial Email Utility Control Facility Unit Claims Manager Universal Claim Processing

Acronym UCPA UCT UD UD UDDI UDP UEL UFS UGMA UI UIC UIC UID UIM UIM UL ULCS ULOG ULP UM UM UMBI UML UMO UMPD UNAI UNC UNCEFACT UNI UOP UPC UPH UPM UPO UPP UPS UPS UQA UR UR URI

Term Unfair Claim Practice Act Universal Code Tables Update Distribution User Definitions Universal Description Discovery And Integration User Datagram Protocol Umbrella Excess Liability (Line code 53) Unacceptable Financial Stability Uniform Gift To Minor Act User Interface Unique Identification Code User ID Code User Number Un-Insured Motorist Underinsured Motorist Universal Life Universal Life Cross Sell Mainframe User Session Log Universal Life Premiere Under Insured Motorist Uninsured Motorist Un-Insured/Under-Insured Bodily Injury Unified Modeling Language United Missouri Bank Un-Insured/Under-Insured Property Damage Update Name And Address Information Universal Naming Convention United Nations Center For Trade Facilitation And Electronic Business User-To-Network Interface University Of Phoenix Online Underwriter Post-Center Underwriting Profit History User Profile Management University Of Phoenix Online Unscheduled Personal Property UN-Interruptible Power Supply Underwriting Process System Uniform Qualified Agreement Underwriter Referral Underwriting Risk Uniform Resource Identifier

Definition

A line of insurance which provides liability coverage above and beyond the base amount provided by an auto and general liability policy.

The addressing technology by which URLKs (Uniform Resource Locators) are created. Technically, http:// and ftp:// are specific subsets of a URI.

Acronym URL

Term Uniform Resource Locator

Definition A complete description of an item, containing the location of the item that you want to retrieve within the Intranet / Internet. The following example is the URL that takes users to the SMART home page: http:\\001howeb15-s/ibi_htm/sales/160_1.htm.

URL URS USA PA

Universal Reference Locator Universal Rating System USA Patriot Act

Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism - OFAC-/USA Patriot Act requires us to implement quality checks within our processes to prevent potential money laundering and ensure we are NOT doing business with 'Specially Designated Nationals and Blocked Persons'

USB USB USB USD USPS UT UT UTC UTC UTI UTL UTMA UTP UW V&R VA VAP VBS VCC VDR VES VF VF VFRO VGA VGLI VI VI VIC VIN VIS VL VLF VM

United States Bank Universal Serial Bus US Bank Unicenter ServicePlus Service Desk United States Postal Service Universal Term Universal Time Coordinated Universal Time Universal Time Coordinated Unable To Issue Unable To Locate Uniform Trust To Minor Act Unshielded Twisted Pair Underwriting Void & Reissue Variable Annuity Vulnerability Advisory Process Visual Basic Script Virtual Channel Connection View Direct Voice Election System Vendor Feedback View Fund Detail Valley Forge Regional Office Video Graphics Adapter Veterans Group Life Insurance Vehicle Inspection Visual Inquiry Vehicle Inspection Center Vehicle Identification Number Visual Inquiry System Variable Life Virtual Lookaside Facility Voice Mail

The insurance function that researches and evaluates insurance applicants to decide which are acceptable to the company as insured. A variable annuity is a type of financial services product which combines the standard features of most annuities with investment choice.

Acronym VMDE VMF VP VP VPD VPF VPN VQ VR02 VR03 VRM VRML VRS VRU VSAM VSC VSE VSI VSI VSO VSP VSS VTAM VTO VTOC VTP VUL

Term Verify Maintenance Data Entry Vendor Master File Vice President Visual Print Validate Process Deliverables Verify Processes Are Followed Virtual Private Network Values Quote Visual Request (Policy Print) Visual Request (Policy Request Information) Vendor Risk Management Visual Reality Modeling Language Voice Response System Voice Response Unit Virtual Storage Access Method Vehicle Statistical Code Virtual Storage Extended Vendor's Single Interest Vendors Single Interest Virtual Storage Option Vision Service Plan Visual SourceSafe Virtual Telecommunications Access Method Voluntary Termination Offer Volume Table Of Contents Virtual Terminal Protocol Variable Universal Life

Definition

Sub-process invoked to validate specific process deliverables against standards. Examples include code inspections and design walkthroughs Sub-process invoked to verify that processes are being followed according to standards. An example would be configuration management audit.

A standard text based language for creating interactive 3-Dimensional objects for delivery across the Internet.

Access Method Of Os/Vs for use with direct-access storage (need to use access without services.)

The Consultant Variable Universal Life (VUL) product meets the need for increased life insurance with a flexible decreasing cash value and income replacement protection. It also creates a solid investment portfolio for retirement. The VUL sells itself because the customer can ?see the money? in the policy? (i.e., entire investment portfolio and percentage mix of investment products selected are easy to see).

W3C WAE WAG WAN WB WBS WBST WC

World Wide Web Consortium Western Auto Express Workstation Architecture And Governance Wide Area Network Water Backup Work Breakdown Structure Web Based Scrubbing Tool Waiver Of Charges

A deliverable-oriented grouping of project elements that organizes and defines the total work scope of the project. Each descending level represents an increasingly detailed definition of the project work.

Acronym WC

Term Workers Compensation (Line code 57, 58, 98)

Definition A line of insurance which covers injury to workers, regardless of fault, at the workplace. Most states require this coverage for almost all businesses of 3 or more employees. However, some states issue their own WC exclusively in their states (monopolistic) while other state compete with insurance companies and sell WC policies in their states.

WCB WCC WCIO WCM WCR WD WD WDD WFMS WFR WIA WIC WIN WIP WL WLM WLM WOP WOPC WOS WP WRC WRCC WRP WS WSDL WSDL WSP WSP

Will Call Back Write Control Character Workers Compensation Insurance Organization Web Content Management West Central Region Terminal Definitions Withdrawn Workplace Division Disability Work Force Management System Walk For Rice Winning in Arbitration Washington Insurance Council Winning in Negotiations Work In Progress Whole Life Work Load Manager Workload Manager Waiver Of Premium Wheeling Output Processing Center Waiver Of Subrogation Waiver Of Premium Work Request Coordinator Western Regional Commercial Center Willow Road Plaza Workstation Standards Web Service Description Language Web Services Description Language Web Solutions Publisher Written Supervisory Procedures

Formalized round table discussions to develop arbitration skills. Formalized round table discussions to develop negotiation skills.

Sets forth the supervisory system established by the member, and shall include the titles, registration status and locations of the required supervisory personnel and the responsibilities of each supervisory person as these relate to the types of business engaged in, applicable securities laws and regulations.

WSR WSS WSS WT WTO WTS WWH WWW WYO

Web Service Request Windows Server Solutions Windows SharePoint Services Wire Transfer Write To Operator Windows Terminal Services World Wide Health Services Inc World Wide Web Write Your Own

Acronym XBRL XCA XCOM XFR XGA XHTML XLINK XLINK XMI XML

Term Extensible Business Reporting Language External Communications Adapter LAN/WAN Data Transfer System Fund Transfer Extended Graphics Array Definition of HTML 4.01 in XML XML Linking Language XML Path Language Extensible Metadata Interchange Extensible Markup Language

Definition

XMOP

Extensible Markup Language Metadata Object Persistence

XP XPATH XRF XSDL XSL XSLT Y2PMT YBR YCA YCH YD YE YPO

eXtreme Programming XML Path Language Extended Recovery Facility XML Schema Definition Language Extensible Style Language XSL Transformations Year 2000 Program Management Team Your Benefits Resources Your Choice Auto Your Choice Home Young Driver Year End Young Professionals Organization

A data format for structured document interchange that is more flexible than HTML. While HTML's tags are predefined, XML allows tags to be defined by the developer of the page. Thus, XML-defined Web pages can function like database records. A set of components that allows the interoperation between object technologies such as Java, Microsoft COM, and CORBA. This means that objects can be transported between different object systems (COM and Java) and different Java VMs (Microsoft's and Sun's). Use is only allowed for evaluation purposes, for a specified area and/or users within the specified time frame.

The style standard for XML. Like CSS, it specifies the presentation and appearance of an XML document.

To provide opportunities for motivated young professionals throughout Allstate to develop professionally through networking, mentoring, and educational activities, while promoting a positive work environment by creating awareness and understanding of the challenges that face a multigenerational workforce. The cumulative results of a given factor from January 1 through the most current period for which information is available.

YTD ZBB ZIP ZIPMAS ZuluTime

Year to Date Zero Based Budgeting Zone Information Protocol Zip Code Market Analysis Summary Coordinated Universal Time (ZTime)

Acronym

Term A.M. Best Company Ratings

Definition A.M. Best Company provides an insurance company rating service. It assesses the insurance company solvency and claim-paying abilities based on an analysis of profitability leverage, spread of risk, adequacy of reserves, soundness of reinsurance protection, competency of management, management philosophy, and quality and diversifications of investments. Alphabetical ratings are assigned ranging from A++ and A+ Superior, A and A- Excellent, B++ and B+ Very Good, B and B- Good, C++ and C+ Fairly Good, C and CFair, D Below Minimum Standards, E Under State Supervision, and F in Liquidation. A relational database for Microsoft Windows. Data structure is presented as a table, consisting of a number of rows (or records) and a number of columns. Access is used for small scale applications with a limited number of users. The year in which the accident occurs regardless of when it is reported. The claims against debtors that normally arise from sales of goods and services. Done primarily at year end. The process of recognizing expenses at the time the services are rendered. An accrual is put through to recognize the rendered service until the actual invoice is received. This prevents the overstatement of income, or an overstatement of favorable plan variances. Automatic processing of a credit figure posting in the month following the accrual. For example, a $1,500 accrual in the month of February will appear as an accrual reversal credit in the month of March. The expense incurred to sell and underwrite new insurance policies. Acronyms are abbreviations for terms or phrases, usually the first letter of each of the words in the phrase. The Acronym and Glossary List contains Acronyms and Terms used at Allstate and in the insurance industry, with descriptions. Policies which renew prior to their actual effective month. Advanced Search provides typical internet search capabilities, similar to Google. It searches names and definitions of metadata in the MetaData Viewer. the Aggregate Domain Rule is comprised of data from two or more domains with all data going into one target. The Aggregate Domain rule is typically used for translations. A report, issued annually by corporations to their stockholders, which contains basic financial statements as well as management's opinion of the past year's operations and prospects for the future. An application is a business function that may equate to part of the organization or may span organizational boundaries. An identifier for an Application in the Codes Management System (CMS). The entire property of a corporation applicable or subject to the payment of its debts; items of worth owned by the company and shown on the balance sheet, including cash, accounts receivable, inventory, machinery, equipment, etc. Method used to assign a new code or value. Attribute Synonym is a different name for an Attribute than the standard, or original, name. This enables finding attributes when they are known by other names. Attributes are the business names that identify information the business needs for an Entity in a Logical Data Model. Attributes have associated Domains and link to the names of Fields where the data is stored. A manager that has been authorized to approve expenditures for his/her department. They must be on the Authorized Approvers Letter, and approved by the Regional Vice President.

Access

Accident Year Accounts Receivable Accrual

Accrual Reversal

Acquisition Cost Acronym Acronym and Glossary List Advance Renewals Advanced Search Aggregate Domain Rule Annual Report

Application Application Code Assets

Assignment Method Attribute Synonym Attributes

Authorized Approver

Acronym

Term Authorized Approver Letter/Cards Availables Average Case Incurred Average Case Reserve

Definition A letter or card that contains the actual signature of those who are authorized to approve both travel advances and expense accounts. The number of polices issued, both new and renewal, in the prior term month (either 6 months or 12 months prior to the current month) and which are available for renewal. The average amount of claim payments plus case reserves (Home Office reserves excluded) per reported claim. The average amount of case reserve (Home Office reserves excluded) per pending claim. A measurement of what it will cost on the average to settle claims reported but not yet closed. (Now called Field Reserves) Average regular compensation paid to employees. The average amount of money paid to settle closed claims, which experienced a loss or expense payment. It is calculated by dividing paid losses by the number of CWA's (Closed w/Amount). An average count of full-time and/or part-time employees calculated by dividing the number of hours worked by the number of work hours available (in most offices 38.75/week). Normally used at Allstate as an average for a month or for year-to-date average. Average Issued Premium (Per Agent or Per Application) - The total dollar amount of issued premium divided by total agents or total applications, divided by the number of months; always expressed on "per-month" basis. A measurement of the average number of policies in force (PIF) used to track policy growth, to calculate efficiencies and to develop unit costs. The average amount of claim payments plus all reserves (Case and Home Office) per reported claim. A statement of financial position as of a specific date that lists assets, liabilities and owners' equity. Business Access Model Reports identify the contents of Business Object Universes, including class and object names, their definitions and their corresponding database table and column names. A model business plan developed for each unique market. This model is based on average production and business practices for that market. A data type identifying the type of data as a system of numbers having 2 as its base and using 0s and 1s for its notation. Typically 0 represents off / no / untrue; 1 represents yes / on / true. A projection of the final cost of all BI claims reported for a specific period. Actual cost of claims reported for a specific period after all of them has been closed. Statistical point in the statement of income where payments for losses and expenses equal revenue; the dollar value of revenue needed to meet costs. A plan for use, or allocation of resources, such as money, personnel, or time for the accomplishment of a defined management purpose. Any expenditure originally planned in the annual budget. This information is needed to determine the necessary approvals. Business Classes are logical groupings of business objects within a business view. A Class, such as Claim Payment, contains Objects, such as Claim Number and Line Code. In CMS, Business Context explains circumstances for using the domain. Business Home provides access to information in business terms as opposed to information technology terms. You can access information about the data in the Allcorp Data Warehouse (ADW) Business Views, which is the source for the metadata you see in the universes in the Business Objects query tool. You can also access information about the Enterprise Data Warehouse (EDW) Data Marts, which are the source for metadata in Brio queries, reports and application windows.

Average Compensation Average CWA Cost Average Employees

Average Issued Premium

Average PIF Average Recorded Loss Balance Sheet BAM Reports Best Practices Business Plan Binary Bodily Injury Selected Ultimate Cost Bodily Injury Ultimate Cost Breakeven Point Budget Budgeted Business Class Business Context Business Home

Acronym

Term Business Mileage/Personal Car Business Name

Business Objects

Definition Miles driven using a personal car for purposes of conducting Allstate business. These miles qualify for reimbursement. Non-technical name for metadata. Where possible, both a business name and technical name are provided for metadata items. Usually the technical name is the name used to identify the metadata in the data base management system or within a tool. Business Objects are the data elements in a Business View. Objects are grouped into classes. Object information may include where the object is located (table and column), codes and their meanings, derived or filter information as well as other business views where the object is used. See also "Business Objects tool" The Business Objects tool is used to access data in the Allcorp Data Warehouse. A Universe is used to define a grouping of data to access. A Business Object Universe identifies information available in the Allcorp Data Warehouse (ADW) for a particular business area. This is the source of the metadata seen for a universe in the Business Objects query tool. Universes are comprised of Classes which are comprised of Objects. A business plan explains the nature of a business as well as its goals. It is a detailed plan for the future actions of the company. It is also the document that is presented to lenders in order to borrow funds. Risk that is inherent in a business, such as a decline in sales because there is intense competition. It is evidenced by variability of earnings. Business risk plus financial risk equals total risk. A Business Rule is a statement that defines or constrains some aspect of the business. From the business perspective, it pertains to any of the constraints that apply to the behavior of people in the enterprise. In information systems, business rules are recorded as data and constraints on changes to the values of those facts. That is, what data may, or may not, be recorded in the information system. The Business Rules Viewer is used to search, view and print Business Rules. History of changes to codes and values in the Codes Management System. Business Values in the Codes Management System are sets of valid entries for a Coded Domain. Values may be associated to codes. For instance, the value "Illinois" could be represented by the code "IL" All activity that occurs between January 1 and December 31. The basis used to measure production and expense results. The accumulated, permanent resources a company gets from owners and customers. The value of the portion of assets that a company owns and that are not restricted by obligations to creditors. The composition of a business's funding structure ratio. Generally, a piece of equipment having a value of $250 or more assigned a property number, put into accounting books and depreciated over time. The process by which the ending cash balance of one month becomes the beginning balance of the following month. "Carry-over" also means the use of losses or tax credits from one period to reduce taxes in another period. The sum total of all claim payments plus case reserves. The dollar reserve established by a claim representative (or Home Office on large referred claims) estimating what the claim will ultimately cost when settled. Also known as field reserve. A measure of money taken versus the money paid out on a periodic basis, usually monthly. The end result (usually a spreadsheet) of predicting the future inflow and outflow of cash to the cash balance already on hand.

Business Objects tool Business Objects Universes

Business Plan

Business Risk Business Rules

Business Rules Viewer Business Value History Business Values

Calendar Year Capital Capital Structure Capitalized Carry-over

Case Incurred Case Reserve Cash Flow Cash Flow Projection

Acronym

Term Cash Receipts Cession Cession Limitations Char Claim Counts Claim Department Unallocated Expense Claim Expense Claims Closed Claims Reported Class CMS End Date CMS Staging

Definition Cash taken in by a business. A policy transferred (ceded) to the JUA or Reinsurance Facility and whose premiums, losses and expenses will be shared by the industry. A maximum limit placed on the percent of premium or policies that can be ceded to a single company. Penalties can be assessed if the limit is surpassed. A data type identifying the type of data as a fixed-length character string containing alphanumeric characters. Same as Claims Reported. Claims opened for payment as a result of contact by insured, claimants or due to subsequent investigation. The overhead costs of operating the Claim Department including all direct expenses plus the change in Reserve for Investigation. The expense of settling claims, including certain legal and other fees, and the expense of administering the claim-adjustment process. Claim brought to a conclusion by either CWA (Closed With Amount) or CWP (Closed Without Payment). Claims opened for payment as a result of contact by insured, claimants or due to subsequent investigation. Business Classes are logical groupings of business objects within a business view. A Class, such as Claim Payment, contains Objects, such as Claim Number and Line Code. The date when this Domain information will no longer be valid. A Repository Area containing Coded Domains and Rules that are new or are being modified in the Codes Management System. To modify a Domain, the Domain is copied from Production into CMS Staging, modified and then moved into Production with its related items, replacing the previous version. AKA in CMS as "in Edit." The effective date when this Domain information will be or became valid. If the effective date is unknown for the Domain, this is the date this information was entered into CMS. When codes and values are changed the codes being replaced would receive an "end date" and the new codes would have an "effective date." The CNS File Share displays a list of documents related to the Common Name Space strategy. Various areas of Allstate use different codes to mean the same thing. For example one area may use F = Female and M = Male while another area uses 01 = Female and 02 = Male. Each set of these codes is called a collection. A table of all the Business Values for a Domain, associated codes and the collections that use that code. A Coded Domain is a Domain that has codes and values. Coded Domains are managed by the Codes Management System. See also Domain. Previously called "CMS Viewer Reports", these are reports on information in the Codes Management System, including Domains, Codes and Values and which Fields contain specific Code Collections. The Allstate Acronym List is one of these reports. Codes are numbers or words used to represent the values for a Domain. Sets of codes and associated values are considered valid for Coded Domains. For instance, the code "IL" could represent Illinois. A set of codes and associated values is considered a Collection.

CMS Start Date

CNS File Share Code Collections

Code Matrix Grid Coded Domain Coded Domain Reports

Codes

Acronym

Term Codes & Values Wizard

Codified Domains

Codified Domains in UCT Coding Manual Collateral Collection Collection Data Type Collection Type

Definition The Codes & Values Wizard finds codes and values based on business names. Business Names include Domains, Domain Synonyms, Attributes and Preferred Field Names. The search of business names can be limited by Application. This is sometimes a more effective way to find codes and values than using Advanced Search or drilling down through the lists. A domain (field) that has codes and their value definitions associated with it. All fields (attributes) have a domain assigned to them. A domain can be equal to a field or can aggregate fields at a higher level such as the case of State Name which aggregates Garaging State, U. S. State, Risk State, Licensing State, etc. to State Name so that all these fields are using the same codes. Collections (sets of codes) are loaded into the UCT (Universal Code Translation) tables and can be used either to provide code/decode (02 = Male), or translations between collections (02 = M = Male). The Coding Manual is the MAX Coding Manual used by Pricing, MAX and the field to verify MAX Coding. A claim on some asset of the borrower to secure a loan and reduce the risk of the lender. If the borrower defaults, the assets can be sold to reduce the lender's loss. A collection is a set of Codes or Business Values. A Domain may have several collections, each identifying valid values for a field. Collections are identified by a collection number and name. The data type for the codes entered for that collection, such as Char, Numeric, etc. If the collection contains Values only (no codes), the type is left blank. Collection Type refers to the source or type of data within the collection. For example, if the data has special characters or blanks, this information is helpful to developers who will be using the data. Values may be External (External Source), Object Identifier (CANVAS OID), Special Character, Standard, Standard with Blank, Undetermined or Value Only (no codes). Columns are also called Fields or Data Elements, which are more general terms for a data item. A column name identifies the data stored in that column. The sum of the loss ratio and expense ratio. It is the percent of earned premium, which is used to pay all incurred losses and expenses. Annualized premium of issued Commercial policies up to an established maximum per policy. Remuneration, such as a percentage of money that is paid to an independent contractor, for a given activity, such as sales. Collection used in Universal Code Translation tables to translate from one set of codes to another. The common collection integrates all business values for a domain, associating a meaningless, sequential code with each unique business value. Common stock represents ownership of a corporation. The common stockholder is the residual claimant, i.e., the last one to receive assets if the firm is liquidated. The common stockholder, however, can benefit from growth through appreciation of share and increased cash dividends. The result of the EA Conversion Analysis Exercise, this report will show NOA compensation, production allowance, and OEA minus expenses, which should equal net revenue. The same is true for EAs, commission less expenses equal net revenue. This will be projected for both year one and year ten. Keep in mind that these projections are based on today's dollars. A Condition object is used to limit or define the values of another data field. Examples include, "year to date" or "current month". This is one of the types of objects in a Business View. See Object type. Help available in the MetaData Viewer by clicking the question mark at the top of any page. Context Help is tailored for the content of that page.

Column Combined Ratio Commercial Premium Credit Commission Common Collection

Common Stock

Comparison Summary

Condition Object Type Context Help

Acronym

Term Corporate Expense Allocation

Cost Centers Cost Elements Cost Objectives

Cost of Capital

DA Viewer DAMA International Data Access Type Data Cleansing Data Column Object Type Data Element Data Mart

Data Profiling

Data Stores Data Type Database Name DB2 Database Name DB2Home DBMS Occurrence Name Debt Ratio Debt-Equity Ratios

Definition General Corporate, Home Office (P&C); Data Center, Output Processing Center and Shared Markets expenses allocated to a Region in proportion to the amount of support provided the Region. Usually driven by PIF or earned premium. A new term with SAP. An area of responsibility or location that generates costs. Cost Centers are similar to our current Company/Office/Department/Function codes. A new term with SAP. These are similar to our current ledger/subledger combinations. It is the ability to categorize costs. A new term with SAP. The location where both direct and indirect costs are recorded. Currently, this is being done through departments. In SAP, these are three different types of cost objects: Cost Center, Internal Order and Work Breakdown Structure. The interest rate, inferred cost of retained earnings, inferred cost of issuance of new shares, or blended average of interest and equity capital costs that a firm experience in acquiring funds. It is the discount rate that should be used in the capital budgeting process, but no universally applicable mechanism for calculating it exists. The Data Administration Viewer is used to generate customized reports on Logical Data Models, Business Access Models and their associated objects. An organization Data Access Type is the type of Data Store used to store the data. It could be a database management system or file storage system. Some Data Access Types are DB2, Oracle, VSAM. Data cleansing improves the quality of business data by eliminating redundant and anomalous entries and applying standard formats. A Data Column object type is an object that has its data stored in a column in the database, as opposed to a different type of object, such as Derived or Condition or Metric. See Object Type. Data elements is a general term for data, also referred to as Fields or Columns. This is the data stored in a database or file system. In the Data Management industry, Data Marts are subsets of a Data Warehouse, containing data for a specific function. At Allstate, the term Data Mart was used with the now defunct Enterprise Data Warehouse. When the EDW Data Warehouse was replaced by the Allcorp Data Warehouse, the term was changed to Business Objects Universes, because the tool used to access the data warehouse changed from Brio to Business Objects. The metadata you see in the MetaData Viewer is the source for the names and definitions used in the query tools. Data Profiling refers to the process of obtaining information on the contents of data stored in a database. for instance, it will identify if a particular column has data, the percentage that contain data or are null, if there are codes, the percent that each code is used. In the repository, Data Profiling contains documents that identify this information. This information is then also displayed on the Column Detail pages in the Allstate Data Guide. Data Stores are groups of Files, also known as databases, instances or file groups. The type of data that may be stored in that column as defined by the data base management system, such as Number, Char, VARCHAR2, etc. Name of a specific instance of a database. Name of a specific instance of a DB2 database. Identifies the DB2 connection used to access the DB2 database. Name of a specific instance of an Oracle database. Total debt divided by total assets. One of several fundamentally equivalent debt-equity ratios. Total debt divided by total assets. One of several fundamentally equivalent debt-equity ratios.

Acronym

Term Deductibles Default Definition

Depreciation Derived Data Direct Expenses Disposition Ratio Dividends

Domain

Domain Synonym Domain Type Earned Exposures Earned Premium Edm Admin Tools

Effective Month Efficiency Endorsement

Entity

Entity Keys

Definition A dollar amount a policyholder chooses to self-insure by agreeing to pay this out-of-pocket cost when a loss occurs. Failure to meet obligations of an agreement. A Definition is provided for every metadata item where possible on the List and Detail pages. Definitions are from various sources, depending on the metadata and may be combinations of definitions from various sources. A decrease in the value of property over a period of time due to wear and tear of obsolescence. Depreciation is used to help determine the actual cash value of property at time of loss. Derived data is calculated "on the fly" by summing data, multiplying data, or performing a complex calculation. This is one of the types of an Object. See Object Type. Expense Charges which are not allocated to another Allstate Company due to their unique relationship to the Company incurring them. The relationship of claims settled (dispose of) to total reported claims used to measure the expediency with which claims are being settled. Distributed assets from corporate earnings to corporate owners. Dividends may be in the form of cash, stock, or tangible property. Cash dividends are declared by the directors of a corporation. Cash dividends are the only returns that most investors receive until they sell their stock. Domains are business names for data. Domains are linked to Fields, Attributes, Collections, Business Values and Rules. Coded Domains have a specific set of valid values. Non-coded Domains do not have specific values or codes. A Domain Synonym may exist for a Domain when the Domain is referenced by a different name. This enables finding domains when they are known by other names. Domain Type identifies whether the Domain is Coded (has codes and values) or Non-Coded (no specific code sets required). The number of coverage (auto) or policies (property) we have insured per our contract. They are measured on a car year or house year basis. The amount of net premium written (net of reinsurance) that becomes earned as the policy period develops and the insurance protection is provided. The Edm Admin tools (Enterprise Data Management Administration tools) are used to maintain users, groups and tools and perform other system maintenance tasks related to metadata tools. It also allows viewing a log of Events (for example, when a data model or a file group was loaded into the repository) and sending emails to user groups. The month (and day) in which policy is issued. A standard used to measure the effectiveness of manpower. (i.e., Employees/PIF) A change made to an existing policy which may result in a change in premium based on a change in a coverage provided or an applicable rating factor. It could be a change in coverage or the addition and/or deletion of a car on an automobile policy. Entities are business names that identify a person, place, thing, concept, or event that Allstate needs for business. Logical Data Models contain Entities which contain Attributes. By linking Entities to File names, we can find files without having to know their technical database names. One or more attributes in an entity that are used to identify the contents within the entity. A Primary Key, for instance, uniquely distinguishes one instance of that entity from all other instances that may exist for that entity. A Foreign Key is a Key in a different entity, included in this entity to identify an association.

Acronym

Term Entity Synonym Equity Equity Capital Equity Financing Expense Allocations Expense Allowance Expense Documentation Manual

Expense Ratio Exposures

External Collection External Models

External Source Facility Direct Facility Transfer Fast Track Federal Identification Number Field Reserve

Definition Entity Synonym is a different name for an Entity than the standard, or original, name. This enables finding the entities when they are known by other names. The value of a business beyond any mortgage or liability. The owner's claims to funds invested in the business. Money loaned to a business owner that the owner does not have to repay on a scheduled basis. Expenses are allocated to each department on a user pay basis. This allocation amount or percentage is predetermined and agreed upon by management. Monthly reimbursements to certain types of agents to pay for specified office expenses. Manual giving narrative description of ledger and sub-ledger, list of department codes, office codes, and contacts for batch information. Contact accounting if you need copies. Abbreviated copies are also available electronically. A new version with SAP Cost Element conversions is also available. The percentage of earned premium used to pay expenses. It is used to monitor expense levels. Same as C.I.F. (Coverage In Force). The number of exposures generated by the prior month PIF (EOM). For property, it is equal to PIF (BOM). For auto, it is equal to the number of cars carrying a specific coverage at the beginning of the month. Collection has codes and values from an external source and Allstate has no control over the data. External Models are created external to Allstate and are stored only in the External Models area in the repository. These models do not contain domain or code information, are not integrated with other repository objects and are not located in the Production area. See Model Type. A Coded Domain may be from an external source, such as a company outside Allstate. Under a Reinsurance Facility, business directly written by a carrier and then ceded (premium and losses) to the Facility with no resulting impact on the Region's P&L. Under a Reinsurance Facility, each carrier received a pro-rata portion (transfer) of the Facility results, which are the sum of the Facility Direct business. The transfer impacts the Region's P&L. An analysis of state loss results between Allstate and the industry, which permits a comparison of Allstate's changing pure premium levels (by coverage of PPA and by line for Owners). A business number obtained from the Internal Revenue Service that identifies the business of federal tax returns and documents. Same as Case Reserve. The dollar reserve established by a claim representative (or Home Office on large referred claims) estimating what the claim will ultimately cost when settled. Also known as field reserve. Fields are the data stored in a database or file system. In relational systems, fields are referred to as columns. Identifies physical reference data at a level higher than File (Table) and Field (Column). When physical references have the same File (Table) and Field (Column) names for the same Domain in CMS, File Context provides a unique identifier allowing the physical reference to be associated to different code sets. Files are groups of Fields, also known as tables, VSAM or flat files. Criteria used to identify metadata items. A state law which may require motorists to furnish evidence, either before or after involvement in an auto accident (depending on the individual state's law), of ability to pay for damages up to certain minimum dollar limits. These requirements commonly are met by carrying auto liability insurance with specified minimum limits or more. The risk that a firm might not be able to meet its financial obligations. Costs that remain fairly constant month to month, and are unrelated to production costs.

Fields File Context

Files Filters Financial Responsibility Law

Financial Risk Fixed Costs

Acronym

Term Flat File

Frequency Full Name General Corporate Expense Allocation Glossary Grid Gross Expense Gross Frequency Gross Paid Severity Gross Written Premium Hex Home Office Reserves

Definition A file that has no structured interrelationship between its data records. Data records are strings of data; typically without delimiters in the data itself. Copybook layouts provide the structure to determine what data fields are represented in which positions in the data string. See Gross, Net or Paid Frequency. The number of claims per 100 coverage in force. If a name had to be shortened for some technical reason, this displays the complete, unabridged name. The process by which the expenses for Corporate Head Office, whose activities affect all business units, are allocated to each of the business units/Regional Offices using earned premium. See Acronyms and Terms. A Grid displays information in a table format with rows and columns. In the MetaData Viewer, some of the information are links to Detail pages or additional grids. The sum of all company allocations of a particular expense ledger or item. The number of annualized claims reported per 100 coverage in force. It is used to monitor the quality of the book of business. Gross loss payments divided by CWAs. The formula is: (Gross Loss Payments + Allocated Expenses) / CWA The total premium derived from all policies issued and taken. For 6 month polices, the adjusted premium for add cars is also included. A data type identifying the type of data as Hexadecimal which refers to the base-16 number system, which consists of 16 unique symbols: the numbers 0 to 9 and the letters A to F. Reserve dollars established by the Home Office Claim Reserve Department in addition to case reserves. The reserves are used to insure enough money is put aside to cover additional liabilities unknown to the adjuster or best estimated on a broader scale. This helps reduce the impact of case distortion and stabilizes the overall claim liability. The page that initially opens when you open the MetaData Viewer. The default Home Page contains general information about the MetaData Viewer. You may select Business Home or the MetaData List as your default Home Page in place of the original default Home Page. See C.I.F. The number of exposures generated by the prior month PIF (EOM). For property, it is equal to PIF (BOM). For auto, it is equal to the number of cars carrying a specific coverage at the beginning of the month. Minimum rates of return that investors wish to receive before they will make certain investments. Hurdle rates are set by comparing investments to alternate investment opportunities. The total of all claim payments (losses and expenses), subrogation, salvage, plus the change in reserves (case and Home Office) during a stated period of time. The change in IBNR may also be included. The total incurred loss dollars per claim reported. (Federal income taxes) - Information required under the Internal Revenue Code and regulations to be furnished by persons who pay income to others. The principal types relate to payments of $600 or more for services rendered, if such payments are not shown on Form W-2 and payment to non-corporate recipients of business rents and royalties of $600 or more. Informative returns must also be filed by partnerships, estates, and trust including details of revenues and expenses, and distributable shares of net income, if any. A data type identifying the type of data is a whole number. A positive or negative number with no fractional part; a fixed-point number in which the part after the decimal is zero. (www.techdictionary.com)

Home Page

House Years

Hurdle Rates Incurred Losses

Incurred Severity Informational Tax Returns

Integer

Acronym

Term Interest Interest Rates Inventory Investment Income Invoice Involuntary Compensation Involuntary Market

IRS Code Issued Business J-28 J-58 Journal Voucher JUA Direct

Definition A charge paid for borrowing money. The cost of debt financing. A list of the property of a corporation. The earnings of a company from its investments, including interest, rent from real estate and equipment, stock dividends, and capital gain. A detailed list of goods shipped or services rendered; a bill. Any compensation earned by an agent arising from JUA, Assigned Risk or Facility business. That segment of the driving public, which does not qualify for voluntary Private Passenger Automobile insurance due normally to Underwriting criteria or under priced rates. It is also known as the "Residual Market". Used to identify a purchase that has been made that requires notification be sent to the IRS per its published guidelines. Total applications or premiums submitted less rejected applications or premiums. A report generated by the Human Resource System that provides employee statistical summaries by department. Also known as the M90. An Allstate form that is sued to initiate and acquire approvals to seek a new employee. Used to move (transfer) expenses from one office/department to another office/department. Under a Joint Underwriting Association (JUA), that business directly written by a Servicing Carrier and then ceded along with its loss experience to the industry JUA with no resulting impact on the Region's P&L. Under a Joint Underwriting Association, each insurance company receives a pro-rata portion of the Industry JUA results (written and earned premium plus losses and expenses). The JUA Transfer impacts the Region's P&L. One or more columns in a table used to identify the contents within the table. A Primary Key, for instance, distinguishes one row of data in that table as unique within the table, Keywords are one or more words used in searches or filters to identify Domains or Rules that have been associated to the keyword. At this point, Keywords are only applicable to Coded Domains and Rules and are managed by Codes Analysts. The full name for the Keyword or brief definition, often used to provide the full name for abbreviations or acronyms used in the keywords. Keyword Type defaults to CMS. At this point, Keywords are only applicable to Coded Domains and Rules and are managed by Codes Analysts. In the future, Keyword Type may be used to distinguish CMS usage from Keyword associations to other metadata. These are reports on the contents of the Logical Data Models, that identify, for instance, each business data element (attribute), its definition and the name of the column where this data is stored. The Logical Data Model Wizard provides search capabilities by Logical Data Model or Business Access Model. The search is against the names of Domains, Entities, and Attributes. All expense items are categorized into similar groupings to facilitate control planning. This categorization is achieved via a system of two digit codes. The allowed length of data that may be stored in a column or field. A recognized claim against or amount owed by a business or individual. The legal responsibility to repay debt. A person has limited liability if he/she is only responsible for paying the portion of debts or the business that are proportionate to the person's investment in the business. A person who invests money in a business (a limited partnership).

JUA Transfer

Key Keyword

Keyword Short Definition Keyword Type

LDM Reports LDM Wizard Ledger Length Liability Limited Liability Limited Partner

Acronym

Term Logical Data Model Attributes Logical Data Model Diagram Logical Data Model Short Name Loss Incurred

Loss Ratio Loss Reserve Mandatory Insurance Plan

Definition Attributes are the business names that identify information the business needs for an Entity. Attributes have associated Domains and link to the names of Fields where the data is stored. A diagram identifying the entities, attributes and their relationships for a business function. The diagram is part of the Logical Data Model, which also includes textual documentation. The Logical Data Model Short Name is an abbreviated name used as an alternative identifier for the data model in some tools. See Incurred Losses. The total of all claim payments (losses and expenses), subrogation, salvage, plus the change in reserves (case and Home Office) during a stated period of time. The change in IBNR may also be included. The percent of earned premiums that goes to pay claims. An insurance company's best current estimate of the total dollar amount that will be paid in the future for an accident that has already occurred. Insurance programs which have been established by state governments to provide insurance to individuals who would otherwise be unable to obtain coverage. Examples are: JUA; AR; and Reinsurance Facilities. Tax on additional dollar of taxable income. Contrast to average tax rate (income tax expense divided by income before deducting income taxes) and statutory tax rate (the rate specified into he income tax law for each type of income or capital gain). The expansion of the total number of potential policyholders in a market. The process of selecting from a population of mixed characteristics a group, or groups, having similar characteristics representative of a desired market. That portion of a market's policyholders who are insured with the same company; a company's percentage share of the total premium available in a market. Part of the business plan that analyzes and sets goals for each line of insurance. Information required to create and maintain an enterprise-wide "system of record" for core business entities, in order to capture business transactions and measure results for these entities. Master data spans all organizational business functions. The application of premium surcharges for chargeable accidents and/or traffic violations. The Metadata Bridge tools are used to maintain file group metadata. The tool provides a means of versioning and managing Business Views, publishing Business Views in the MetaData Viewer and creating metadata for Business Objects. Metadata Items is a general term used when there are multiple metadata types. For instance, a Metadata Item could be a Data Store, Column, Class, Logical Data Model, etc. The MetaData List lists the types of metadata available in the MetaData Viewer. It is a high level starting point for browsing the viewer. The list includes the types of metadata, basic information, and links to related items or detail. To open Metadata Lists from a graphical representation, see MetaModel. Metadata Tools are used to load, integrate, and view metadata in the metadata repository. Tools that permit update are visible only to those granted that authority. The MetaData Viewer is the major tool for viewing metadata. The MetaModel is a high level graphical representation of MetaData Viewer contents and their basic relationships. A business metric is any type of measurement used to gauge some quantifiable component of a company's performance.

Marginal Tax Rate

Market Growth Market Segmentation Market Share Marketing Plan Master Data

Merit Rating Metadata Bridge

Metadata Items MetaData List

Metadata Tools

MetaModel Metric

Acronym

Term Metric Characteristic

Metric Synonym

Model Type Moody's Investors Service

Net Applications Net Cash Generated

Net Frequency

Definition A characteristic or axis of analysis (a dimension) sets the context by which a metric or measurement can be calculated. One or more characteristics will often be grouped together forming an analytical combination or group of related contexts by which said measurement can be analyzed. A Metric Synonym is a different name for a metric than the original or standard name. Metrics are given names in order to reference them, but a metric could be known by other names. Synonyms enable finding metrics when they are known by other names. Model Type identifies the level that the Logical Data Model conforms to data modeling standards. The types are: Standardized, Tailored, External, and Business Access Model. A rating agency that assigns credit ratings to bonds and other debt issued by businesses and governments and insurance companies. Its ratings of insurance companies are based on asset quality, profitability, capital adequacy, asset-liability matching, liquidity, strength of company products, distribution systems, business strategy, regulations that may affect strength, management, company diversification, competition, and affiliations. The ratings indicate relative financial strength and ability to pay claims. The alphabetical ratings are Aaa Exceptional. Aa Excellent, A Good, Baa Adequate, Ba Questionable, B Poor, CAA Very Poor, CA Extremely Poor, and C Lowest. Applications which are received and accepted by Underwriting. Indicated whether the business is generating positive cash flow (inflow of cash is greater the outflow) or negative cash flow (outflow of cash is greater than inflow for the month). It is the remainder when cash outflow is subtracted from inflow. The number of annualized claims reported less claims closed without payment (CWP's) per 100 coverage in force (PIF for property). CWP's are excluded to offset possible distortions cause by opening practices. The "bottom line" or profit after taking all revenues, then deducting all costs and expenses, and finally making any tax adjustments. Applications submitted by agents or premium generated from policies which have not yet renewed for the first time. A Non-Coded Domain is a Domain that does not have codes and values. Values for a non-coded Domain are not limited to a specific set. For instance, a Domain for "person's last name" could not be limited to a specific set of values. See also Domain. This is a unique expense, which requires that an order be placed each time a good or service is needed. One example would be a purchase of office supplies. Until a specific order is placed, no goods will be received and no billing takes place. Once the transaction is complete no further billing takes place until another order is placed. The Nova Data Mapping Viewer displays mappings from the Nova Data Mapping Repository. These mappings identify how specific fields are represented in various systems, including SSP, CDB, BOB and others. A data type identifying that there is no data present. Data field is empty. Indicates whether or not a column or field may contain nulls. A data type identifying the type of data as a number. Business Objects are the data elements in a Business View. Objects are grouped into classes. Object information may include where the object is located (table and column), codes and their meanings, derived or filter information as well as other business views where the object is used. See also "Business Objects tool" Collection has OIDs (Object Identifiers) used for Object Oriented Programming languages and are sequential identifiers of data.

Net Income New Business Non-Coded Domain

Non-Recurring

Nova Data Mapping Viewer

Null Null Indicator Numeric Object

Object Identifier Collection

Acronym

Term Object Type

Office Code Operating Income Opportunity Cost

Oracle

Owner Name P and L Paid Frequency

Paid Losses Paid Pure Premium Paid Severity Par Value Payback Period Payroll Tax

Definition A Business View Object is classified as one of the following types: Data Column (has its data stored in a column in the database), Derived (calculated "on the fly" by summing data, multiplying data, or performing a complex calculation), Condition (used to limit or define the values of another data field. Examples include, "year to date" or "current month") or Metric (any type of measurement used to gauge some quantifiable component of a company's performance). The three-digit code of the Regional Office. The sum of investment income and underwriting income (excluding capital gains). The rate of return that a firm must forego when it selects one course of action over another. By investing in project A, the firm has foregone the opportunity to use those same funds in some other project. The return could have been earned on an alternative project in opportunity cost. A client/server relational database management system that presents a data structure as a table, consisting of a number of rows (or records) and a number of columns. Oracle database is typically used for medium to large scale applications. Name of the owner under which the database tables are defined. Stands for "profit" and "loss" and refers to the Statement of Income. The number of annualized claim closed with amount (CWA), per 100 coverages in force (PIF for property). It reflects closure activity for a particular time period without regard to when the claim was reported. It also removes the impact that changes in opening practices have no frequency analysis. The dollar amount of loss payments made while handling claims (opened and closed) in a given period. The average amount of paid loss plus allocated expense, per coverage in force (PIF for property). It is also equal to paid frequency times paid severity. The paid loss and allocated expense per any partial payments on claims still open The face value of a bond. The number of years required to return the investment outlay. Business that hire employees are responsible for payroll tax, which is comprised of federal and state income tax withholding, FICA (Social Security, and FUTA and SUTA (federal and sate unemployment). An open claim against a coverage, which is yet to be closed. A fixed daily allowance covering meals and other daily expenses afforded a non-management employee traveling for periods of one week (seven consecutive days) or more. The percentage of closed claims that were closed with amount. The formula is: CWA divided by Claims Closed. A ratio of claims closed without payment (either no payment or only an expense payment) to total claims reported. The relationship of pending claims to total reported claims. The difference between two amounts. Physical mappings identify the fields and columns where each Domain is used. It is called physical because it refers to the physical database (as opposed to a logical data model) and mapping because the Domain information from CMS and the logical data model are mapped (linked) to the database information. Columns are physical only when they are not a part of the logical data model but may be used in queries. A measure of the number of policies terminated relative to the number of gross policies in force.

Pending Per Diem Percent CWA Closed Percent CWP To Reported Percentage Pending Percentage Variance Physical Mappings

Physical Only Policy Termination Ratio

Acronym

Term Policy Year

Precision Preferred Collection Preferred Definition Preferred Name Premium Cancellations Premium Per Coverage Premium Termination Ratio Premium To Surplus Ratio Premiums Written Pro Rata Share Production Profit Profit Sharing Plan Purchase Order

Definition The summation of all polices and related premium and loss data issued with effective dates within one calendar year, regardless of the year issued. By isolating one policy year, the effect of underwriting and other premium based on strategic programs can be more easily measured. The number of decimals in a column or field. Collection is sanctioned by the Data Stewardship council. A Business Definition given to a Table or Column in place of the Entity or Attribute and Domain definition. A Business Name given to a Table or Column in place of the Entity or Attribute or Domain name. Sometimes a table or column is more recognizable if it is referred to by a more specific name. A reduction of gross written premium caused by policy terminations, reductions in coverage, or other premium reducing endorsements. The premium charged for each coverage provided by a policy. An insured may pay $700 in premium. Of that, $190 might be the premium per coverage for Bodily Injury. A measure of the amount of premium terminated or endorsed relative to the amount of gross written premium during the same time period. Measures the cushion that an insurance company's surplus provides for absorbing unusually high losses and declines in investment values. Total premiums for insurance written during a given period. To divide costs or expenses in proportionate shares based upon share footage. A Repository Area containing metadata for items in Production. For instance, if a Table is in Repository Production, that Table has been implemented in systems Production. The excess of the selling price over all cost and expenses incurred in making the sale. A qualified benefit plan that allows employees to share in the profits of the business; the amount of the benefits the recipients collect depends on the profits of the business. (Form G98) - a form which is used to initiate an order for goods and services, obtain the required approvals, and facilitate payment of the invoice. Generally used only when the vendor will be sending invoice directly to the Controller Department for payment. Uses may vary by each Region. The average amount of dollars needed to pay losses and allocated expenses, per coverage in force. The determination of the adequacy of current rates and the projected premium they will produce in light of the anticipated losses that will be incurred. This income includes all net capital gains or losses from the sale of investments (stocks, bonds, etc). For example, if Allstate bought 100 shares of stock for $10 a share ($1,000), and the stock value increased to $15 a share ($1,500), the "paper profit" would be $500. This $500 is considered an "unrealized" capital gain. When the stock is sold, it becomes a "realized" capital gain and is considered revenue. An expense where invoices will be generated regularly based upon a bill. Once a request for service is made and honored by the company, a bill will automatically be generated each month. The means by which one carrier spreads the risk (premium, loss and expense) of potentially large loss or catastrophic situations with other carriers to protect against an isolated event causing financial strain or ruin. The premium charged by one insurance company in exchange for reinsurance. The percentage of applications received and rejected by Underwriting to the total number of applications. It is one indicator of the quality of new business submitted. All policies (or premium), which have renewed at least one time.

Pure Premium Rate Analysis Realized Capital Gains (Losses)

Recurring Expense Reinsurance

Reinsurance Ceded Rejection Ratio Renewal Business

Acronym

Term Renewal Ratio

Reopen Report Year

Repository Area Reserve Change

Definition A retention measurement used to track the number of insured who retain their policy when the current term expires. The basic calculation is achieved by dividing the policies, which renew (GPI's) into the total number, which potentially could have (availables). A claim, previously closed, but reopened due to additional loss or expense payments incurred subsequent to closure. The calendar year a claim is reported and included in loss statistics regardless of when the loss occurred. All future incurred loss activity is recorded in the original report year. Report year data is most often used to monitor results related to claim handling (versus premium-based strategies). Repository Areas identify groupings of MetaData Viewer objects, usually for versioning. The change in reserve amounts (for Field, Home Office, IBNR and Reinsurance Recoverable) from one period of time to another. It is the change in each reserve that is reflected in the statement of income results. A reserve established in Home Office and allocated to each Region to cover expected cost of investigating the event of a loss. Dollars that are statistically set side to pay claims at some future date. A general term describing the total of all consumers who have had difficulty purchasing insurance through normal channels. Automobile Insurance Plans, FAIR Plans, Reinsurance Facilities, and Joint Underwriting Associations all service this market. The sum of property-liability insurance premium earned; life insurance premium income and contract charges; invest income, less made. A Rule identifies valid combinations of Domain Collections or a valid subset of a Domain's values. For example, a Rule could identify which product lines are available and also permissible in certain states. Rules may be categorized as Aggregate Domain Rule or Valid Combination Rule. The Domains or other Rules that are used in comprising this rule. The date when this Rule will no longer be valid. The date when this Rule will be or became valid. If the start date is unknown for the rule, the Start Date is the date this rule was entered into CMS. Rule Values Grid identifies the combinations of values that comprise the rule. Values are listed by Component (Domain or Rule Name). A Rule identifies valid combinations of Domain Collections or a valid subset of a Domain's values. For example, a Rule could identify which product lines are available and also permissible in certain states. The dollar amount recovered from the sake if items received from insured upon a total loss. It is a component of paid losses and is processed as a credit to losses. Sanctioned Attributes are Attributes that have been sanctioned for use in Logical Data Models as representing enterprise-wide business data. The date that a Sanctioned Document became effective. Sanctioned Entities are entities that have been sanctioned for use in Logical Data Models as representing the enterprise-wide business description. The name of MS Word file containing a Sanctioning Document. Sanctioning Documents describe Logical Data Model Entities and Attributes sanctioned through the Data Stewardship Council to promote consistent use of data throughout the enterprise. A Repository Area containing sanctioning documents, entities and attributes that are new or are being modified before moving the changes to Production.

Reserve for Investigation Reserves Residual Market

Revenues Rule Rule Category Rule Component Rule End Date Rule Start Date Rule Values Grid Rules Salvage Sanctioned Attributes Sanctioned Date Sanctioned Entities Sanctioning Document File Name Sanctioning Documents Sanctioning Staging Area

Acronym

Term SDM Rule Tables

Search

Seasonals

Definition A complex code is one that uses two or more fields to derive a value. For example, to find a Product Category, you also have to know the Company Name, the State Name and the Product Name. A SDM table is built to evaluate these three fields and provide the Product Category. Search provides typical internet type search capabilities. The initial search field is a simple search matching your criteria with the beginning of the names or definitions. Advanced Search allows more sophisticated search options. A measurement that takes seasonality into account. Historically, some figures follow a seasonal pattern. Seasonals are used during planning to anticipate routine monthly fluctuations over a period of years. Server ID that the database is located on. Under a JUA, a limited number of insurance companies are designed as the carriers who will process policies and settle claims. The remuneration received by Servicing Carriers, from the Industry JUA, for the costs related to processing JUA policies and settling claims. See Paid Severity and Incurred Severity. A person who invests in a corporation and becomes an owner by purchasing shares of stock. A single incurred loss of $10,000 or more. When losses are analyzed using a smaller base (agent PIF), a single shock loss can distort the results. Oftentimes, these are removed to provide a clearer picture of the loss results. Collection has codes with special characters such as &, #, $. Structured Query Language Server is a client/server relational database management system that presents a data structure as a table, consisting of a number of rows (or records) and a number of columns. SQL Server is typically used for small to medium scale applications. A Repository Area containing metadata for items that are new or are being modified before implementing the changes in Production. For instance, a Table could be in a Staging area to add or delete columns, or it could be in the Staging area because the entire Data Store was copied into the Staging Area to apply changes not related to that Table. An empty Staging area indicates there are no changes taking place currently in that area. Ratings of insurance companies based on profitability, capitalization, investments, liquidity, management and corporate strategy, operating effectiveness, business and financial risk levels a company elects to support, projections of future performance, and industry specific risk, which affects financial quality over the long haul. A claim-paying ability rating indicates a company's capacity to meet insurance policy obligations. A qualified solvency rating differentiates between insurance companies that are likely to remain solvent and those that may be more likely to experience financial stress. For example, the ratings on the claim-paying ability scale, which are alphabetical, are AAA Superior, AA Excellent, A Good, BBB Adequate, BB Adequate but somewhat vulnerable, B Vulnerable, CCC Highly questionable, CC and C Vulnerable to liquidation, and D ordered to liquidate. Collection contains basic codes and values without any special characters or blanks. Collection has basic codes and values with a blank code having a meaning. A Standardized Model is a Logical Data Model that fully conforms to logical data modeling standards. See Model Type. The reserves established is Home Office for coverages such as PD and Collision. Case reserves are not established in the MCO's, rather a countrywide average reserve is determined for each pending claims and month end. A two-digit number specifying a detailed classification of expense within a ledger.

Server Name Servicing Carrier Servicing Carrier Credit Severity Shareholder Shock Loss

Special Characters Collection SQL Server

Staging Area

Standard and Poor's Insurance Company Ratings

Standard Collection Standard with Blank Collection Standardized Model Statistical Reserves

Subledger

Acronym

Term Subrogation

Definition The amount received from action against third parties (claimants or their insurance companies) in cases where the third party is liable. Upon indemnification, the insured assigns all right of action against a third party to their own insurance company. It is processed as a reduction to losses, being a component of paid losses. See Home Office Reserves. A stock company's surplus is the amount by which its admitted assets exceed its liabilities and capital stock. In both stock and mutual companies, the term surplus-to-policyholders means the excess of admitted assets over liabilities. A different name for a metadata item than the standard, or original, name. Synonyms exist for Domains, Entities, Attributes and Metrics. This enables finding the items when they are known by other names. Tables are the type of files used in relational Data Base Management Systems (DBMS), such as DB2 and Oracle. Tables are groups of Columns. A Table is modeled in a data model as an Entity. A Tailored Model is a logical data model that for some reason does not fully conform to logical data model standards. See Model Type. A deduction from one's tax liability given for specific activities such as investing in certain types of assets. (Investment tax credit). Transmittal Component Inventory (TCI) Application Identifier. TCI is the complete inventory of all components transmitted to production. TCI Application ID is the identifier given to identify components for a specific application. Typically the ID is 2 characters. A data type identifying the type of data as character string containing alphanumeric characters. An expense ratio that expresses an insurance company's cost of doing business by comparing underwriting expenses to written premium. The Transaction Reason Codes Manual contains Expense and Loss Transaction Reason Codes that are validated in Claims Daily Update and CCS. The annualized rate full time terminations per 100 average employees. The UCT - DB2 Tool is used to display and export customizable reports on the Universal Code Tables in DB2 and deployment logs. You may also be notified of changes upon request. This is a tool that displays codes and physical mappings (Tables and columns where the codes are stored) for codes in UCT (Universal Code Tables) in Oracle databases. Filter by Application or Interest Group. Search on file/table names or field/column names. See Claim Department Unallocated Expense. The profit or loss experienced by a property and casualty insurance company after deducting from earned premiums the incurred losses and expenses of doing business, but before provision of federal income tax. It excludes investment income. The money an insurer would have to give back under each policy for the unexpired term of the policy if were canceled. A liability (in accounting records) that reflect the premium dollars the insurance company would have to give back if all policy holders canceled their insurance. Expenses related to a unit (PIF, Agents) divided by the number of units. The formula is: Expenses divided by Number of Units ID of the user given permission to access the database catalog information.

Supplemental Reserves Surplus

Synonym

Tables Tailored Model Tax Credit TCI Application Id

Text Trade Basis Expense Ratio Transaction Reason Codes Manual Turnover Ratio UCT - DB2 UCT - Oracle

Unallocated Expenses Underwriting Income or Loss

Unearned Premium Unearned Premium Reserve Unit Cost User Name

Acronym

Term Valid Combination Rule

Definition Valid Combination Rule is comprised of more than one simple combination of codes and business values. This could mean either associating two or more enumerated domains, non-enumerated domains or other rules. It could also be an association of two or more code collections within one domain. Value mappings identify the codes associated to business values within a Domain collection. Collection only has values, no codes. A data type identifying the type of data as a variable-length character string containing alphanumeric characters. Costs that vary according to variations in activity such as production levels. The difference between two amounts. A View is composed of columns from one or more tables in a data base management system. In many respects, a view looks and functions like a table. See also Business View. Compensation paid to employees for services performed for the business. Warehouse ID is a unique identifier used by the Data Warehouse to identify Coded Domains. Non-coded Domains do not have Warehouse ID's. Any collaborative website that users can easily modify via the web. Users can search the website and enter text. Wiki wiki means "quick" in Hawaiian. The number of coverage (auto) or polices (property) written in a given period of time, less terminations. The amount of premium charged to a policyholder for the insurance coverage provided.

Value Mappings Value Only Collection VarChar Variable Costs Variance View Wage Warehouse ID wiki Written Exposure Written Premium