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Technical Support Interview Questions 1

1. A Customer running Windows XP ( ome !dition" with an Antivirus application installed reports that he has downloaded a program #rom the internet and installed it in his computer$ A#ter installing the program% he started receiving emails #rom people he never &new$ The Customer removed the program #rom his computer 'ut he is still getting those emails$ ow would (ou help this customer) Ans* Download the most recent virus signature files and scan his computer for viruses.

+$ ,ou are con#iguring Power -anagement on (our Windows XP Computer$ With ACPI% Power -anagement should 'e under the e.clusive contol o#* Ans* The Operating System

/$ Which #ile must 'e located in the root #older o# the Active Partition #or 0ual 1ooting o# Windows XP and Windows -! to 'oot) Ans* Boot.ini

2$ A Customer calls and sa(s he is una'le to get online$ e uses a ca'le connection to connect to the internet on a Windows XP Computer$ ,ou ping 1+3$4$4$1 on his computer and get the results that All the pac&ets are 5ost$ What should (ou do ne.t) Ans* Rebuild the TCP !P Stac" in the users computer

6$ 7er( #re8uentl(% users in (our o##ice put #lopp( dis&s in the drives and #orget to ta&e them out$ This results in 'oot9up pro'lems and results in support re8uests$ ow would (ou stop this computer #rom loo&ing in the A* drive #or 'oot #iles #irst$ Ans* Change the Boot Order in B!OS.

:$ A#ter ;estarting (our Windows XP (Pro#essional" computer% (our monitor shows a 1lan&% 1lue screen$ ,ou remem'er that a new 7ideo driver was <ust installed$ What would 'e the 'est wa( to #i. this pro'lem) Ans* Restart the Computer# $eep tapping on the %& $ey to go to the 'indows (dvanced Options )enu and select the option *+ast $nown ,ood Configuration- and hit the ./nter0 "ey.

3$ ,ou need to 0ual91oot a computer with Windows XP and Windows -e$ ,ou need all the Partitions to 'e accesi'le #rom 'oth the =perating S(stems$ Which >ile S(stem would (ou use in this scenario) Ans* %(T12

?$ What is the command to convert a >AT/+ #ile s(stem to @T>S) Would there 'e an( loss o# data) Ans* The command is3 CO45/RT .Drive +etter03 fs34T%S. There will be no effect on the data. 6Data will be safe7.But remember this3 if you want to convert 4T%S partition bac" to %(T12# you will have to re8format that partition and select the %(T12 file system.

A$ What are the #eatures o# the 0is& 0e#ragmenter Tool in Windows XP and Windows +444) 0oes the Windows XP version have an( more #eatures than the Windows +444 version) Ans* The features of the Dis" Defragmenter Tool are the same in both 'indows 9P and 'indows 2:::. They are3 ;. /nhanced (nalysis %unctionality 2. ( Compression option 1. !ncreased Defragmentation Option and an (utomatic Defrag8Scheduling Option.

14$ ,ou are a 0es&top Support Technician at !QS$ =ne o# the customers has <ust installed a 1rand @ew Printer #or himsel#$ This customer calls (ou a#ter some time and sa(s that ever( time he tries to print something% all he gets is some gar'led te.t$ owever% the printer prints the Test Page #ine$ What do (ou thin& is the pro'lem here) Ans* The customer has installed an !ncorrect Device Driver for the Printer. ! would uninstall the driver# from the '!ndows Device )anager and install the correct Device Driver for the Printer from the Dis" that came with the Printer. 6!f the Dis" is not available# ! can still download the correct device driver from the manufacturer<s website7

11$ I#% upon 1ooting up a Computer% (ou see the error message BCe('oard !rrorDE What do (ou thin& could 'e the pro'lem) Ans* !t could be that ;. The "eyboard is not attached to the PC or 2. The "eyboard has failed

1+$ I# (ou turn on a PC and the 'oot9up process halts and (ou get the error message B@on9 S(stem 0is& or 0is& !rrorD;eplace and Press an( Ce( when ;ead(DE What do (ou thin& could 'e the pro'lem)

Ans* ( non8bootable %loppy Dis" is in the %loppy8dis" drive and it should be removed.

1/$ I#% upon 'ooting up a PC% (ou see a message which sa(s BInvalid 0rive Con#iguration$$E What do (ou thin& is causing this) Ans* This problem could be due to any of the following situations3 ;. The =ard8Dis" cable within the System >nit is not attached to the Controller 2. The =ard Dis" Drive has failed 1. The =ard Dis" Drive has not been partitioned.

12$ I# (ou turn on a PC and the 'oot process halts and (ou get the error message E C*FS(stem/+FCon#ig #ile missing or CorruptE What is this due to) Ans* The Registry =ives are corrupted. They need to be repaired.

16$ A Customer complains that he &eeps getting the error message B A5$055 missing or CorruptE$ Which #ile needs to 'e repairedGre'uilt to recti#( the issue) Ans* BOOT.!4!

1:$ ,ou have @orton /:4$ When the >irewall is turned on% (ou are una'le to 'rowse the internet$ 1ut i# (ou turn o## the #irewall% (ou are a'le to 'rowse$ What is the #irst thing (ou would do to #i. this pro'lem) Ans* Reconfigure 4orton %irewall to allow !nternet /?plorer to access the internet.

13. Which utilit( is used to do a So#tware Clean 1oot) Ans* )sconfig

1?$ What does a B)E sign in device manager signi#() Ans* The device is not installed. 6 @ou can refer to this article for more details7. %or more information on Device )anager chec" this article from )icrosoft.

1A$ What is the command to start Windows S(stem ;estore #rom the Command 5ine)

Ans* rstrui.e?e

+4$ What does the term HAC stand #or) Ans* >(C stands for >ser (ccess Control. %or more information read this article.

+1$ ,ou are a 0es&top Support Technician$ A user calls and complains that till (esterda( he was a'le to view his C0 drive in his computer$ 1ut toda( when he turned on his computer% he is not a'le to view the C09;=- drive in B-( ComputerE$ What can 'e done to #i. this pro'lem) Ans* Open the 'indows Registery /ditor and Delete the >pper and +ower %ilter $eys.

++$ A user calls and sa(s that whenever he starts his computer% it 'oots up onl( in Sa#e -ode$ There is no other error message$ What would (ou do to #i. this pro'lemA Ans* ,o to )sconfig and select 4ormal )ode and Restart the Computer.

+/$ A user complains that whenever he connects an( HS1 +$4 device to his computer% he gets the error message BHS1 device not recogniIedDE What could 'e the possi'le reason #or this) Ans* The >SB Port could be faulty.

+2$ A user complains that he is no longer a'le to hear an( sound #rom his computer a#ter he downloaded some updates #rom the -icroso#t We'site$ What could 'e the possi'le reason #or this) Ans* The 'indows (udio Service is Disabled. /nable it.

+6$ -ar& uses Windows XP Pro#essional and is connected to the internet directl( through a 0S5 line$ e wants to &now how he could ena'le the #iltering o# pac&ets and get rid o# the harm#ul incomming data$ What would (ou tell him) Ans* /nable the %irewall

+:$ A Customer reports that his Windows XP Pro#essional porta'le computer is not a'le to connect to an( networ& resource and is also not a'le to authenticate on the networ&Js

Active 0irector( 0omain$ The computer was #ine (esterda($ @o other person in the organiIation is #acing this pro'lem$ What is the #irst thing (ou would do to #i. this pro'lem) Ans* (s" the user to Right8Clic" on the 4etwor" Connection icon and select *Repair- from the )enu.

+3$ A customer has recentl( upgraded #rom Windows A? to Windows XP Pro#essional$ A#ter the upgrade% it ta&es longer #or Windows% -enus% Su'9-enus and other use inter#ace #eatures to open$ She wants them to open #aster$ ow can (ou help this customer) Ans* >se System in Control Panel and select the option *(dBust for Best Performance- in the Performance Options dialogue bo?.

+?$ ,ou suspect that (our computer is #ailing 'ecause o# a Corrupt -aster 1oot ;ecord$ Which utilit( is the 'est to #i. this pro'lem) Ans* Recovery Console 6By >sing the fi?mbr command7

+A$ ,ou per#ormed a Parallel installation o# Windows XP ( ome !dition" to resolve certain pro'lems on a CustomerJs Computer$ A#ter installation% the customer sa(s she can see the previous pro#ile #olders in 0ocuments K Settings 'ut when she tries to open then% she gets an BAccess 0eniedE error$ What can (ou do to remove the BAccess 0eniedE Pro'lem) Ans* Boot into Safe )ode# Right8Clic" on the Old Profile %older# ,o to Security C (dvanced and give Ownership to the new user.

/4$ A Customer calls in and sa(s that her cop( o# Windows XP went corrupt and the previous Technician installed it again without losing an( data$ @ow when the computer 'oots up% it shows a menu #or a #ew seconds and then it 'oots normall($She wants to get rid o# this menu$ ,ou as&ed her a'out the menu options and the customer tells (ou that 'oth the options in the -enu ;ead the same thing Windows XP ome$ ow will (ou #i. this pro'lem so that the -enu does not appear again) Ans* /dit the Boot.ini file and set the Timeout as : 6Dero7 or /dit the Boot.ini file and Remove the Second Option and set the Timeout as : 6Dero7

Technical Support Interview Questions +


1$ What is 1I=S)

Ans* B!OS stands for Basic Input-Output System and is pronounced as *1(e9=se*. The B!OS is available on all the computers. !t ma"es sure that all the components of the computer can function together. !t has information about all the hardware components in the Computer. B!OS can also be called as a Special Software that interfaces the maBor hardware components of a computer with the Operating System. !t is usually stored in a %lash )emory Chip on the )otherboard. Some #unctions o# 1I=S* ;. Performs a POST 6Power8On Self Test7 for all the different =ardware Components in the System to ma"e sure everything is wor"ing properly. 2. (ctivating other B!OS Chips on different cards installed in the computer# for e?ample# SCS! and ,raphics Cards. 1. Provides a set of low8level suiting that the Operating System uses to interface different =ardware devices. B!OS manages things in your computer li"e the $eyboard# )onitor# Serial and Parallel Ports especially when the computer is Booting up. E. )anage the settings for =ard8dis" drives# System Cloc" etc. Se8uence o# things done '( the 1I=S when (ou turn on (our Computer* ;. Chec" the C)OS for Custom Settings 2. +oad the interrupt =andlers and Device Drivers 1. !nitialiFe Registers and Power )anagement E. Perform POST 6Power On Self Test7 G. Display System Settings H. Determine which devices are Bootable I. !nitialiFe the Bootstrap seJuence

+$ What are the

ardware Components o# a 0es&top Computer G 5aptop)

Ans* The =ardware Components of a Des"top Computer +aptop are as follows3 ;. The Processor 6CP>7 2. )otherboard 1. R() 6Random (ccess )emory7 E. Power Supply C S)PS 6Switch )ode Power Supply7 G. =ard8dis" Drives H. CD D5D8RO) Drives I. %loppy Dis" Drive &. Sound Card

K. ,raphics 6Display7 Card ;:. $eyboard ;;. )ouse ;2. )onitor

/$ What are

ard90is& Partitions)

Ans* Partitions are used to Divide a =ard8dis" drive into smaller segments as reJuired by the user and for better management of the space in it.

2$ 0i##erence 'etween ;A- and ;=-) Ans* RAM (Random Access Memory) C is used to temporarily store information that the computer is currently wor"ing on. ROM (Read Only Memory) C This is a Permanent type of memory storage used by computers for important data which never changes. 6/?ample3 B!OS7

6$ What would (ou chec& i# there is no sound #rom (our computer) (Audio not wor&ing" ;. Chec" for cable connections 2. Chec" for power to the spea"ers 1. Chec" for volume control E. Chec" for device drivers

:$ I# a Customer complains that his computer is wor&ing reall( slow% what are the things (ou would chec&) ;. Chec" if it is ta"ing longer than usual to start up 2. Chec" if it is slow with one any particular application or slow overall. 1. Chec" for Spyware )alware 5irus in the computer E. Chec" the available =ard8Dis" Drive Space in the computer.

3$ What is the 1lue Screen o# 0eath (1S=0") $ Ans* ( Blue Screen of Death 6or Bust a Blue Screen /rror7 is an indication of a Critical System Problem wherein the Computer freeFes altogether and does not respond to anything. To rectify this problem# try Restarting the computer or Booting into Safe )ode. %or more information# read this.

?$ Wh( are 0evice 0rivers re8uired) Ans* ( Device Driver 6or Bust Driver7 is a piece of software which is reJuied to run every =ardware Component present in the computer.

A$ @ame one o# the latest Computer Processors (CPH" ) Ans* !ntel Pentium Luad Core# !ntel !1# !G# !I processors.

14$ What is Ping) Ans* Ping is a command that chec"s the connectivity with an !P address. %or more read this article

11$ What is a 0ata Ca'le) Ans* ( Data Cable is a Thin Plastic band8li"e cable used to connect the Data8Devices li"e =ard8 dis" drives# %loppy Dis" Drives# CD D5D8RO) drives with the motherboard. Data Cables are primarily used for Data Transfer.

1+$ 5ights on a -odem G 5A@ Card* Ans* ,enerally# there are :E lights. They indicate the following3 ;. Power 5ight* Shows if the device 6)odem7is getting Power Supply or not. 2. 5in& 5ight* !ndicates if the device is getting broadband internet signals properly from the !SP 1. 0ata 5ight* !ndicates wether the internet is wor"ing or not. E. Connectivit( 5ight* !ndicates the )odem is connected to a PC or not.

1/$ @ame some o# the Ports availa'le in a Computer Ans* Some of the commonly available ports in a Computer are as follows3 ;. $eyboard M )ouse Ports C (lso "nown as PS 2 ports 2. >SB Ports 1. 5,( Ports E. Sound Ports G. +(4 Port C (lso "nown as /thernet Port

12$ What does the term HS1 stand #or) Ans* >SB stands for Universal Serial Bus. !t allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of >SB is 2.:

16$What is the di##erence 'etween C;T (Cathode ;a( Tu'e" and 5C0 (>lat Screen -onitors") Ans* CRT Monitors: The )onitor has a picture tube and uses a light8gun to highlight pi?els on the screen. LCD Monitors: These monitors do not have a picture tube and contain a layer of liJuid crystals on an /lectronic Board.

1:$What is an IP Address) Ans* (n !P address is a uniJue numerical identifier of every device on a networ". ( typical !P address can loo" li"e this3 2;H.2I.H;.;E;. To detect a computer<s !P (ddress# go to Start C Run C Type in C)D in the Run Dialogue Bo? and clic" O$ or hit ./nter0 C !n the Command Prompt Screen that comes up# type in !PCO4%!, and hit ./nter0

13$ What is 0 CP) Ans* D=CP stands for Dynamic =ost Configuration Protocol. !t is used to generate M provide !P addresses to the computers on a networ".

1?$ What is 0@S) Ans* D4S stands for Domain 4ame Services C it is used to convert >R+s into !P addresses and vice8versa.

1A$ -ention a sample computer con#iguration* Ans* ;. !ntel Pentium Core 2 Duo C 1.:,hF 2. 2 ,B R() 1. 1::,B =DD E. D5D 'riter G. ;I inches +CD )onitor

H. $eyboard I. )ouse

+4$ @ame an( >ive -icroso#t =##ice Applications* Ans* ;. )S 'ord 2. )S /?cel 1. )S Powerpoint E. )S (ccess G. )S Outloo"

+1$ What are ;L26 and ;L11 connectors) Ans* RNEG connectors are used for +(4 /thernet connections and RN;; connectors are used for Telephone Cable connections.

++$What is a Parallel Windows installation) Ans* 'hen the first installation of 'indows fails to boot for some reason# another copy of 'indows is installed in teh same drive but in a different directory 6so that the customer can access to and bac"up his old data7. This is called Parallel !nstallation of 'indows.

+/$@ame some o# the versions o# Windows XP$ Ans* 'indows 9P =ome /dition# Professional# )edia Center /dition# Tablet PC /dition# )obile

+2$What are the components needed to setup a 1asic Ans* +(4 Cards# +(4 Cables# Router =ub

ome @etwor&)

+6$ 0i##erence 'etwen a W=;CM;=HP and a 0=-AI@) Ans* !n a 'or"group# all the computers function as Peers. But in a Domain# One computer is the Server and the others are Clients.

+:$ What is the di##erence 'etween >AT/+ and @T>S #ile s(stems) Ans* ;. 4T%S allows compression and file encryption. %(T12 does not. 2. 4T%S is more secure than %(T12

+3$ What does 1==T$I@I do) Ans* Boot.ini lists all the Operating Systems present in the computer and provide information about which partitions they are located on.

+?$

ow would (ou access the ;ecover( Console in Windows)

Ans* By booting with the 'indows 9P CD and following the on8screen instructrions. The Recovery Console can also be installed in your computer.

+A$ Provide the names o# a #ew >irewalls* Ans* 4orton# )c(fee# Done (larm etc

/4$What #eature o# =utloo& !.press allows multiple customers to send and receive emails% each using a separate account) Ans* !dentities

Technical Support Interview Questions /


;. =ow would you /nable or Disable the %irewall in 'indows 9PA 2. =ow would you Start or Stop a 'indows ServiceA 1. =ow can you chec" the !P address of your computerA E. =ow to Boo"mar" a webpageA G. =ow to access the 'indows System RegistryA H. 'here are the Temp files located and how would you remove themA I. 4ame some difference between 'indows 9P and 'indows 5ista. 'hat are their system reJuirementsA &. 'hat is Safe )odeA K. 'hat is a )OD/)A

;:. 'hat is S)PSA ;;. 'hat is SDR() ;2. 'hat is an Operating SystemA ;1. 4ame a few ports in your computerA ;E. 'hat is a Dial8up internet connectionA ;G. 'hat is a Broadband internet connectionA ;H. 'hat is a 'ireless !nternet ConnectionA ;I. 'hat is +ast $nown ,ood ConfigurationA ;&. 'hat is Device )anagerA ;K. 'hat are Coo"iesA 2:. 'hat is the )otherboard 5oltageA 2;. 'hat is the configuration of your PCA 22. 'hat is PowerD5DA 21. 'hat is )SConfigA 2E. 'hat is the Blue Screen of Death and what could be it<s causesA 2G. 4ame some differences between Des"tops and +aptopsA 2H. 'hat is Cold Boot and 'arm BootA 2I. 'hat does 9 mean in the term ;H9 on the CD D5D RO)A 2&. 'hat are PC! SlotsA 2K. 'hat are the types of PrintersA 1:. =ow would you install 'indows 9P or 'indows 5istaA 1;. There is no sound when you try to play any CD. =ow can you fi? thisA 12. ( CD gets stuc" in the CD8RO) drive when the Power goes off. =ow can you ta"e it outA 11. 'hat is the difference between DDR;# DDR2 and DDR1 memories. 1E. 'hat are the types of =ard8dis" drivesA 1G. 'hat are Blue Ray discsA 1H. On a scale of : C K# how would you rate yourself in terms of Technical $nowledgeA

1I. !f a mouse is not wor"ing# how will you troubleshootA 1&. 'hat are the different types of ports for connecting the )ouseA 1K. !f the Tas" Bar is on the +eft Right Top# how will you bring it downA E:. 'hat is Dis" CleanupA E;. 'hat is Dis" DefragmentationA E2. 'hat would you do if a PC is not turning onA E1. 'hat is the latest Operating SystemA EE. 4ame any :G storage devices EG. 'hat is a =eat Sin"A EH. 'hat is a >PSA EI. 'hat is the difference between S(T( and P(T( =ard8Dis" DrivesA E&. 'hat would you do if your system is running slowA EK. !f you have deleted any program from the system and it still shows up in the system tray# how would you remove it so that it is not displayed in the System TrayA G:. 'hat are Plug M Play devicesA G;. 'hat are Device DriversA G2. 'hat is the ma?imum =ard8Dis" siFe you can purchase in the mar"et todayA G1. 'here do you see yourself in the ne?t :G yearsA GE. =ow many fans are there insise a PC cabinetA GG. Difference between !/H M !/I GH. +ist any :G (nti85irus (pplications. GI. 'hat is a 'eb8BrowserA G&. 'hat is the difference between a Serial and a Parallel PortA GK. /?plain the 'indows 9P Boot Process H:. 'hat do you "now about the P!4, CommandA H;. 'hat is TroubleshootingA H2. 'hat is the difference between a CD and a D5DA H1. 'hat are the different types of R()sA

HE. 'hat is the latest R() in the mar"et todayA HG. 'hat is a ScannerA HH. 'hat are the Types of Operating SystemsA 6=int3 4ot +inu?# >ni?# 'indows etcO7 HI. 'hat are the important port numbers in 'indowsA 6/g. S)TP# =TTP# POP1O7 H&. =ow would you setup a 5+(4 ConnectivityA HK. 'hat would you chec" first if a user is not able to connect to 5P4 but has a valid username and passwordA I:. 'hat is +D(PA I;. 'hat is (ctive DirectoryA I2. 'hen a user starts up a Computer# it goes through the POST and displays a blac" sceen with a cursor blin"ing at one corner of the screen. 'hat do you thin" it could be due toA I1. 'hat is the )a?imum Distance that can be covered in a +(4A IE. 'hat is the ma?imum number of Computers that can be connected in a Peer8to8Peer 4etwor"A (Ans: For indo!s "# #ro$essional% it&s '( and indo!s "# )ome: (*) IG. 'hat is the difference between a Switch and a =ubA IH. ! want to have an account in (D but ! do not want to let that user logon to the Server. 'hat do ! need to doA 6(ns3 Disable the *(llow +ogon +ocally- option7 II. ! have a Computer which is connected to a networ". The computer is very slow when it is connected to the networ" internet but wor"s fine when it is notA 'hat do you thin" could be the problemA I&. 'hat is (P!P(A IK. 'hat is an !P (ddressA &:. 'hat is a Subnet )as"A &;. 'hat is (RPA &2. 'hat is (RP Cache PoisoningA &1. 'hat do you understand by the term *)emory +ea"-A &E. 'hat is a >PSA &G. 'hat is the difference between a ST(4DB@ and O4+!4/ >PSA &H. 'hat is +B( 6in =ard8Dis" Drives7 A &I. =ow many =ard Dis"s can you install on an /8!D/ controllerA

&&. Can you configure two hard dis"s to use the )aster setting on the same PCA &K. 'hat is the difference between 4arrow8SCS! and 'ide8SCS!A K:. 'hat is S(SA K;. 'hat are the three main reasons for using R(!DA K2. !s R(!D : considered to be a redundant SolutionA 'hyA K1. =ow many dis"s can be used for R(!D ;A KE. =ow does R(!D G wor"A KG. 'hat is the smallest number of dis"s reJuired for R(!DGA KH. 'hat other types of R(!D do you "nowA KI. 'hat are the si? steps for +aser PrintingA K&. 'hat is the difference between PC!8/9 ?; and PC!8/9 ?;HA KK. 'hat is R/,!STR@ in 'indowsAP ;::. ;:;. ;:2. ;:1. ;:E. =ow would you repair an >nsuccessful Driver >pdateA 'hat is the difference between a 'or"group and a DomainA 'hat are the maBor advantages of wor"ing in a Domain )odelA 'hat are the different methods to install an Operating SystemA 'hat is an (nswer fileA

;:G. =ow would you create an (nswer %ile for 'indows 9PA =ow would you create one for 'indows 5istaA ;:H. ;:I. ;:&. ;:K. ;;:. ;;;. ;;2. =ow do you perform an unattended installation on 'indows 9PA 'hat is SysprepA =ow do you use SysprepA 'hat is the maBor difference between 4ewsid and SysprepA 'hat is the function of the pagefile.sys fileA 'hat is the function of the hiberfil.sys fileA =ow can you edit the RegistryA 4ame at least 1 ways of doing that.

;;1. 'hen should you use each of the fallowing tools3 System Restore# +$,C and Recovery ConsoleA

;;E. ;;G. ;;H.

=ow do you set different Print Priority for different usersA =ow can you reset user<s passwords if you don<t "now his current passwordA 'hat<s the difference between changing a user<s password and resetting itA

;;I. @ou want to grant a user the right to perform bac"ups C should you add him to the (dministrators ,roupA ;;&. ;;K. ;2:. 'hat is ))CA 'hat is gpedit.mscA =ow would you use the ))C to manage other servers on your networ"A

;2;. @ou set a local policy for your Stand8alone 9P Professional C would the local policy effects the administrators groupA ;22. ;21. ;2E. ;2G. ;2H. ;2I. 'hat new in the 'indows 5ista +ocal PolicyA 'hat is the difference between >ser Privileges and >ser PermissionsA 'hat is Safe )odeA 'hich logs can be found in /vent 5iewerA 'hat is msconfigA On which OS can it be foundA On which OS is it not foundA Can you upgrade 9P =ome /dition to Server 2::1A

;2&. 'hich permission will you grant a user for a folder he need to be able to create and delete files in# if you do not want him to be able to change permissions for the folderA ;2K. 'hat is the difference between clearing the *allo!- permission and chec"ing the *deny- optionA

Technical Support Interview Questions 2


1. 'hich feature in )S Outloo" /?press allows different individuals send and receive emails in -S =utloo& !.press using separate accountsA Ans* The Identities #eature allows multiple customers to send and receive emails using separate accounts$

+$ ( customer running 'indows 9P =ome with an antivirus application installed in his computer. =e downloaded a program from the internet and installed it on his computer. (fter that# he began to receive e8mail messages from un"nown people. The Customer removed the

program but he is still receiving the e8mail messages. @ou need help the customer# what should you instruct the customerA Ans$ 0ownload the most recent virus signature #iles and scan his computer #or viruses$

/$ @ou are installing a new 'indows 9P configuration and you li"e to specify which =(+ to install. 'hat should you doA Ans$ 1oot #rom the Windows XP C0 to initiate Setup$ At the point in te.t9mode setup where a message at the 'ottom o# the screen reads BPress >: i# (ou need to install a third part( SCSI or ;AI0 driver%E press >6.

2$ 'hen you are configuring power management on your 'indows 9P#who what will control the (CP! functionsA Ans$ ACPI will 'e #ull( controlled '( The operating s(stem$

6$ 'hich file must be located in the root folder of the active partition for dual booting of 'indows 9P and 'indows )e to bootA C$ 1oot$ini

:$ Customer gives a call and states that he is unable to get online. =e uses a cable connection to get online on windows 9P Operating system. @ou run the ping ;2I.:.:.; on his computer and get the result as all the pac"ets are lost. 'hat is the ne?t step you would performA Ans$ ;eset the TCPGIP stac&

3$ %reJuently# users in your office leave floppy dis"s in drives. This causes problems when users attempt to boot with floppies still in drive and results in a support reJuest. @ou want to change the computer from see"ing the (3 drive as the first drive to boot from. 'hich of the following is the best way to do thisA C$ Change the 'oot order in C-=S

?$ The range of !P addresses that !CS 6!nternet Connection Sharing7 use by default is ;K2.;H&.:.; through ;K2.;H&.:.2GE. 'hat is the !P address of the machine on which you enabled the !CS optionA Ans$ 1A+$1:?$4$1

A$ (fter rebooting your 'indows 9P Professional computer# your monitor shows a blan" blue screen. @ou remember that a 5ideo driver was Bust installed. 'hich is the best way to recover from thisA Ans$ ;e'oot and press >?$ >rom the advanced option menu select the B5ast Cnown Mood Con#igurationE option$

14$ !f you need to dual boot a computer with 'indows 9P 6 Professional7 and 'indows 6)e7 and allow all partitions to be accessible from both operating systems# which file system should be used when creating the partitionsA Ans$ >AT/+

;;. 'hat is the difference between the Dis" Defragmenter tool in 'in 9P M 'in 2:::A Ans$ @one$

1+$ !magine you are a des"top support technician. One of your customers has Bust installed a new printer by himself. The customer later called and said that whenever he tried to print# the printer only printed some garbled te?t. Surprisingly# prints the test page prints normally. 'hat do you thin" is the problemA Ans$ The customer installed the wrong printer driver$

1/$ !f you turn on your computer and you get the message3 *4on8System dis" or dis" errorO.Replace and press any "ey when ready-# what do you thin" the problem is li"ely due toA Ans$ A non9'oota'le #lopp( dis& is in the #lopp(9dis& drive and should 'e removed$

12$ @ou start up your computer and get a message which says *$eyboard error-# what might be the cause of this errorA Ans$ !ither the &e('oard is not connected to the PC or it is not wor&ing$

16$ !f# upon booting up a PC# you see a message that says3 !nvalid drive configuration# it could very li"ely be3

Ans$ it could either o# the #ollowing*


The =ard8dis" drive is not wor"ing or has not been partitioned. The =ard8dis" drive cable is not attached to the controller on the motherboard.

1:$ !f you turn on a PC and the boot8up process halts# giving you the message3 c*Gs(stem/+Gcon#ig #ile missing or corrupt# how would you fi? itA Ans$ We can either repair the Windows registr( hives or <ust repair the Windows installation using the Windows installation disc$

13$ !f you get an error message * causing the problemA

A55$055 missing or corrupt- which file6s7 do you thin" is

Ans$ The error is 'eing caused '( corrupt a @T50; or 1==T$I@I #ile$

1?$ !f you are unable to access and browse the internet when you have the @orton /:4 firewall turned on# but able to do so when it is turned off# what do you thin" you should do to fi? this issueA Ans. This issue can 'e resolved '( con#iguring the @orton /:4 #irewall to allow access to Internet !.plorer$ (1( creating an e.ception in @orton /:4 #or Internet !.plorer$"

1A$ !f you are unable to install Windows 7ista ome Premium on a computer with a ; ,=F processor# G;2 )B ram# G:: ,B =DD what do you thin" can fi? this issueA Ans. This issue can 'e resolved '( adding more ;A-$ We should have at least 1M1 o# ;A-$ (;emem'er% the more memor( (ou add% the more it helps (our computer #unction e##ectivel($

+4$ 'hich 'indows utility helps to Clean 1oot your PCA Ans$ The Windows -SC=@>IM utilit( can 'e used to Clean 1oot a PC$

+1$ !f you see a B)E ne?t to any component in the 'indows Device )anager# what does it meanA Ans$ The N)J in 0evice -anager means that the device is not properl( installed$ It could also mean that the driver #or a device is not installed$

++$ 'hat is the name of the e.ecuta'le file for Windows S(stem ;estore) Ans$ The name o# the e.ecuta'le #ile #or Windows S(stem ;estore is called B;strui$e.eE$ owever% i# (ou have to t(pe it in the B;unE 'o.% it is advisa'le to use the #ull path #or the #ile% which is BC*FwindowsFs(stem/+FrestoreFrstrui$e.eE$

+/$ 'hat do you thin" the acronym HAC stands forA Ans$ The acron(m HAC stands #or BHser Account Control- 6a 'indows 5ista feature.7

+2$ 4ame some of the tools in 'indows 9P which can be used to e?pand files. Ans$ Some of the tools which can be used to e?pand files in Windows XP are ;. -SCon#ig 2. The Windows ;ecover( Console and 1. The Command prompt.

+6$ =ow do you boot in the recovery consoleA Ans$ We can 'oot up to the ;ecover( Console '( using the windows XP C0 to start up the computer and select then select the option Bpress ; to repair the Windows XP InstallationE$

+:$ !f you want to "eep all your data in your computer intact when you are upgrading your computer to Windows XP Pro#essional# what should you doA @ou currently have the >AT/+ file system. Ans$ While upgrading a computer to Windows XP% it is good to select the option Bleave the current #ile s(stem intact (ma&e no changes" and then convert the partition to @T>S (#or more e##ecienc(" a#ter the upgradation procedure is completed$

+3$ @ou shared some files on your computer. @our friend tried to access the files you shared but ws unable to do so. =e "ept getting the error *The networ" path was not found-. 'hat do you thin" is the problemA Ans. This could mean that 'oth the computers are not on the same networ&$ ,ou can put them on the same networ& '( running the networ& setup wiIard on 'oth the computers$

+?$ !f you are not able to view your CD8Rom drive in *-( Computer*# what would you do to fi? itA Ans. This issue can 'e #i.ed '( editing the Windows ;egistr( and deleting the upper and lower #ilter &e(s$ 6Caution* Alwa(s remem+er to +ac,u- t.e re/istry +e$ore attem-tin/ to edit it07

+A$ 'hat would you do if your computer "eeps booting into Safe )ode all the timeA There are no error messages$ Ans. !n this situation# we can chec" if the *GSA>!1==T- option is not chec"ed in -SCon#ig. 'e also need to ma"e sure that the *@ormal Startup- option is selected. (nother thing we can do is to start up the computer to the 5ast Cnown Mood Con#iguration (5CMC"# from the Windows Advanced 1oot -enu options.

/4$ 'hat would you do if you "eep getting the error message *HS1 device not recogniIedwhen you connect any >SB device to your computerA Ans. ,ou get this error i# either the HS1 drivers are not installed or the HS1 port(s" are not wor&ing properl($

/1$ !f there is no audio from your computer after you have downloaded some updates for your 'indows 9P operating system from the )icrosoft website# what do you thin" could be the problemA Ans. Chec& i# the Windows Audio Service is disa'led and i# it is% ena'le it to #i. the issue$

/+$ =ow will you enable pac"et filtering when your computer is connected to the internet using a DS+ connectionA Ans. ,ou can ena'le pac&et #iltering in a Windows XP computer #rom the Advanced TCPGIP properties$ Alternativel(% (ou can also con#igure the Windows >irewall$

//$ ( Customer reports that his computer is not able to connect to any networ" resources and is not able to authenticate to the (ctive Directory domain within his organiFation. The computer was able to connect yesterday. 4o other users are reporting a problem today$ The Physical connectivity to the networ" is correct and that the computer<s networ" adapter displays a lin" light. The computer is configured to use the following !P configuration3

Q IP address* ;K2.;H&.:.H Q Su'net mas"3 2GG.2GG.2GG.: Q 0e#ault gatewa(* ;K2.;H&.:.; @ou confirm that this configuration is valid on the networ". =ow will you fi? this problemA Ans$ Chec& the computer #or a valid 0@S server address$

/2$ A customer reports that his Windows XP Pro#essional porta'le computer is not a'le to connect to an( networ& resources and is not a'le to authenticate to the networ&Js Active 0irector( domain within his organiIation$ The computer was a'le to connect (esterda($ @o other users are reporting a pro'lem toda($ The computer is connected to the networ" and it can ping it<s loop8bac" address. During troubleshooting# you discover that the computer has the !P address3 ;HK.2GE.;1;.2;I and subnet mas"3 2GG.2GG.:.:. =ow will you get this computer connected to the networ"A 'hat would you do firstA * Ans$ ;ight9clic& on the networ& connection icon in the s(stem tra( and select the option B;epairE$

/6$ (fter upgrading to 'indows 9P Professional from 'indows K&# the computer has really slowed down. The 'indows# )enus and other options ta"e a long time to open. 'hat can you do to ma"e them open up fasterA Ans$ Select the BAd<ust #or 'est per#ormanceE option in the advanced s(stem properties$

1H. 'hich command would you use in the Recovery Console to retrieve a compressed file from the hard8dis" driveA Ans$ The command to 'e used here is* !.pand

/3$ ( customer implemented Remote (ssistance for his 'indows 9P professional based computer# The customer also runs his own business of troubleshooting the %inancial software related issues. The customer want to chec" and determine if someone at a remote location needs his help for the financial softwareA 'hat should you do in order to help customer configure his system to chec" and determine if someone at a remote location needs his helpA a. Start his e8mail program and loo" for e8mail message with the subBect =/+P R/L>/ST '$ Start his e9mail program and loo& #or e9mail message with the su'<ect HS!;O@A-!PA1C$C=- where a'c is his compan( name$ c. Start his e8mail program and loo" for e8mail message with the subBect R/)OT/ (SS!ST(4C/ =/+P d. (s" the customer to enable RDP and start the terminal service e. (s" the customer to chec" the system event log regularly

1&. 'hat should you do if you get the error *Cannot send =T)+ forms- whenever you try to use a search engine on the internetA Ans$ In Internet !.plorer% go to the Trusted Sites option and unchec& the option B;e8uire Server veri#ication (https*GG" #or all servers on this Ione$

/A$ Which command(s" would (ou use to get a list o# all -icroso#t signed drivers on (our computer) Ans$ Type winmsd or msin#o/+ in the command prompt# e.pand So#tware !nvironment and then select *Signed drivers*.

24$ When would (ou normall( per#orm a Clean Install o# Windows XP) Provide an( two circumstances) Ans$ A BCleanE installation o# Windows XP can 'e done either when the current installation has to 'e completel( removed and replaced or when there is no =perating S(stem (=S" installed in the computer$

21$ Customer calls and sa(s that whenever he right clic&s on a >ileG>older and clic&s on delete% it does not go into the ;ec(cle 1in% 'ut gets permanentl( deleted$ What will (ou do to #i. this pro'lem #or the customer)

a. (s" the customer to press ShftRDel to send the files to the Recycle Bin b. !nform the customer that Recycle Bin only wor"s when you are in Safe )ode c$ ;ight clic& on ;ec(cle 1in% select Properties% and unchec& B0o not move #iles to the ;ec(cle 1inE option. d. Right clic" on Recycle Bin# select Properties# and chec" *Do not move files to the Recycle Bin- option

2+$ ,ou per#ormed parallel installation o# windows XP ome to resolve certain pro'lems on customerJs computer$ A#ter installation customer sa(s that she can see the previous pro#ile #olders in 0ocuments K Settings 'ut when she tries to open them a message appears stating BAccess 0eniedE$ What will (ou do to remove the Access 0enied pro'lem) a. The old profile folders have been loc"ed permanently and they can not be opened now b. Right clic" on the Old profile folder# go to Properties# select Security and give full permission to the new user c. Share the Old Profile folders so that they can be used by all the users. d$ 1oot into Sa#e -ode% ;ight clic& the =ld Pro#ile #older% go to Securit(9QAdvanced and give the ownership to the new user.

2/$ ,ou suspect (our s(stem is #ailing to 'oot 'ecause o# a corrupt master 'oot record$ Which utilit( is the 'est to #i. this) a. (utomated System Restore '$ ;ecover( Console c. Device )anager d. System Restore

22$ ,ou are a des&top support technician in an organiIation$ =ne o# (our des&top users is a'le to view a 'lan& des&top whenever he re'oots his des&top computer$ What could 'e reason #or it) a. 'indows system files are damaged. @ou need to reinstall windows. b. There is a virus on the computer. c. Display driver is missing. d$ @one o# the a'ove

26$ Customer calls in and sa(s that her cop( o# Windows went corrupt and the previous technician installed it again without losing an( data$ @ow when the computer 'oots it gives a menu #or #ew seconds and then windows 'oots normall($ She wants to get rid o# this menu$ ,ou as&ed a'out the menu options and she told that 'oth the options in the -enu read the same thing*

'indows 9P =ome 'indows 9P =ome 4ow how will you ta"e care of this problem so that the menu does not appear againA 6Choose all that apply7 a. /ducate that it<s a feature of windows and now it cannot be changed# since you have two 'indows !nstallations on this computer. b. /dit the 'indows.!ni file and delete the second menu item c$ !dit the 1oot$Ini #ile and set the Timeout as 4 d. /dit the Boot.!ni file and remove the second menu option and set the Timeout as :

2:$ >re8uentl(% users in (our o##ice leave #lopp( dis&s in drives$ This causes pro'lems when users attempt to 'oot with #loppies still in drive and results in a support re8uest$ ,ou want to change the computer #rom see&ing the A* drive as the #irst drive to 'oot #rom$ Which o# the #ollowing is the 'est wa( to do this) a7 Disconnect cable on floppy drive b7 Change the R() to SDR() c" Change the 'oot order in C-=S d7 Pull the battery

23$ A customer running Windows XP ome with an antivirus application installed reports that he downloaded a program #rom the Internet and installed it on his computer$ A#ter installing the program% he 'egan to receive e9mail messages #rom people whom he does not &now$ The Customer removed the program 'ut he is still receiving the e9mail messages$ ,ou need help the customer% what should (ou instruct the customer) a7 Connect to the )icrosoft 'indows >pdate website and scan his computer. '" 0ownload the most recent virus signatures and scan his computer #or viruses$ c7 Run the )icrosoft Baseline Security (nalyser 6)BS(7 tool and scan for security updates. d7 Run the security Configuration and (nalysis tool and analyse his computer by using the hisecws.inf.

2?$ Which o# these statements is @=T a #unction o# Winsoc&) a7 'insoc"# is a technical specification that defines how 'indows networ" software should access networ" services. '" It de#ines a standard inter#ace 'etween a Windows TCPGIP client application (such as an Mopher client" and the underl(ing TCPGIP protocol stac& c" Winsoc&$dll ena'les us to access networ&s

2A$ A user reports that he has lost his Windows XP C0 however he had earlier ta&en 'ac&up o# the Windows XP ome C0 on one o# the partitions o# his computer$ e also in#orms that the partitions on the hard drive are >AT /+$ Customer has a windows -! 'oot dis& and wishes to do a parallel install$ What will (ou advice the customer to do$ a7 Boot with the 'indows )e CD and run winnt12.e?e from the 9P bac"up. b7 (s" him to get a new 'indows 9P CD c" 1oot with the Windows -e C0 and run winnt$e.e #rom the XP 'ac&up d7 (s" customer to create 9P boot dis"s.

64$ A user reports that whenever she attempts to open a #ile #or App1% she is directed to the C*FProgram >iles #older% not to her home director($ ,ou discover that the user runs App1 '( clic&ing a shortcut on her des&top$

@ou need to ensure that the user is directed to her home directory when she opens a file for (pp;. 'hat should you doA a" Alter the target path #or the -( 0ocuments #older$ b7 (lter the Target setting for the shortcut properties. c7 (lter the Start in setting for the shortcut properties. d7 (lter the P(T= system variable to include the home directory.

61$ What e.tra #eatures does the 0is& 0e#ragmenter tool have in Win XP that the Win +444 version lac&s) a7 /nhanced analysis functionality. '" A compression9option$ c7 !ncreased defragmentation speed and an automatic defrag8scheduling option. d7 4one.

6+$ Which o# these Internet !.plorer 055Js is responsi'le #or a secure we'site to #unction) (Select more than one" a" ;saenh$dll b7 Dssenh.dll c7 Slbcsp.dll d" Hrlmon$dll

6/$ ,ou are a des&top support technician #or Cert&iller$ A customer running Windows XP ome !dition reports that he cannot #ind several o# the 'uttons that usuall( appear on the

Standard 1uttons tool'ar in -icroso#t Internet !.plorer$ ,ou need to ensure that the customer can return the standard 'uttons to the Standard 1uttons tool'ar$ What should (ou instruct the customer to do) a7 Clic" the Restore Defaults button on the (dvanced tab in !nternet Options in Control Panel. b7 Clic" the Reset 'eb Settings button on the Programs tab in !nternet Options in Control Panel. c7 On the 5iew menu in !nternet /?plorer# point to Toolbars and clear +oc" the Toolbars. d" =n the 7iew menu in Internet !.plorer% point to Tool'ars% select CustomiIe% and clic& the ;eset 'utton$

62$ Which o# these email clients support a we' 'ased email account) a7 Outloo" /?press H.: b7 'indows )ail c7 )icrosoft Outloo" d" Windows 5ive -ail

66$ Which o# these is the correct e.ample #or the s(nta. o# the !.pand command) a7 /?pand d3Si1&HSBscript.dll C3SwindowsSsystem b7 /?pand d3Si1&HSBscript.dlT C3SwindowsSSystem c7 /?pand d3Si1&HSBscript.dll C3S'indowsSSystemSBscript.dll d" !.pand d*Fi/?:F<script$dlO C*FWindowsFS(stemF<script$dll

6:$ What is the command #or converting >AT/+ #ile s(stem to @T>S without data loss) a" Convert b7 %S>T!+ c7 Recover d7 4one of the above

63$ A user reports that she cannot connect to the Internet$ ,ou discover that the user can connect to all internal networ& resources% 'ut she cannot connect to an( e.ternal resources$ ,ou discover that she can connect to e.ternal resources '( IP address% 'ut not '( name$ ,ou are a'le to connect to internal and e.ternal resources '( name #rom (our client computer$ ,ou need to ensure that the user can connect to internal and e.ternal resources '( name$ What should (ou do) a7 Configure the user<s computer to have the correct +mhosts file. b7 Configure the user<s computer to have the correct subnet mas". c" Con#igure the userJs computer to have the correct 0@S server IP address$ d7 Configure the user<s computer to have the correct default gateway address.

6?$ A user reports that when she tries to purchase an airline tic&et online% she receives the #ollowing error message* BCannot load the page% please contact (our s(stem administratorE$ ,ou discover that she can access other sites without receiving the error message$ What is the most li&el( cause o# the error) a7 The networ" connection is faulty. '" The TCPGIP stac& has 'een corrupted$ c7 Port &: 6=TTP7 on the firewall is disabled. d7 Port EE1 6=TTPS7 on the firewall is disabled.

6A$ A customer reports that he is tr(ing to esta'lish a connection to we' sites that have H;5s that start with https*GG$ owever% Internet !.plorer does not esta'lish a connection% and the user receives the #ollowing error message* BThe page cannot 'e displa(ed$E ,ou need to ensure that the user can esta'lish a secure connection to we' sites that have H;5s that start with https*GG$ What should (ou instruct the user to do in Internet =ptions in Control Panel) a7 Select the >se SS+ 2.: and >se SS+ 1.: chec" bo?es on the (dvanced tab. '" Select the 0o not save encr(pted pages to dis& chec& 'o. on the Advanced ta'$ c7 Clic" the Clear SS+ State button. d7 Clic" the Certificates button and import a user certificate to the personal certificate store.

:4$ An e.ternal modem connects to a PC via* a7 ( doc"ing port '" A serial port c7 ( >SB Port d7 /ither B or C above

:1$ What does a B)E signi#( in the 0evice -anager) a" 0evice not installed$ b7 Driver needs to be updated. c7 =ardware failure d7 Device is disabled.

:+$ Customer gives a call and states that he is una'le to get online$ e uses a ca'le connection to get online on windows XP =perating s(stem$ ,ou run the ping 1+3$4$4$1 on his computer and get the result as all the pac&ets are lost$ What is the ne.t step (ou would per#orm)

a7 Chec" the modem connection b7 Chec" for the networ" adapter driver c7 Reinstall the !nternet e?plorer. d" ;e'uild the TCPGIP stac&

:/$

ow do (ou get to the ;ecover( Console with Windows XP)

a7 ,o to Start0 Run then type C)D0 Recovery Console b7 Press % & during start up0 ,o to command Prompt0 Recovery Console c7 >se msconfig0 Startup0 recovery console d" 1oot to the Windows XP C0Q Press ; #or repair through ;ecover( Console

:2$

A5$dll error message is caused due to*

a7 Corrupt Registry b7 )issing System12 c" Corrupt 1oot$ini d7 Corrupt $ernel12

:6$ There are two users on a networ&% an Accounting Sta##s and a -anager$ 1oth o# them use a networ& printer$ The manager complains that the accounting emplo(ees alwa(s occup( the printer and he want to 'e a'le to print #irst$ What priorit( value will 'e given to the managers to resolve the issue) a7 ;:: b7 KK c" 1 d7 :

::$

ow do (ou get to the ;ecover( Console with Windows XP)

(. ,o to Start0 Run then type C)D0 Recovery Console B. Press %& during start up0 ,o to command Prompt0 Recovery Console C. >se msconfig0 Startup0 recovery console 0$ 1oot to the Windows XP C0Q Press ; #or repair through ;ecover( console

:3$ What does Scan0is& do) (. Scans for unused programs B. Deletes unused programs

C$ Scans and ;epairs errors on (our computer drives D. (ll of the above

:?$ ;esource con#licts are mar&ed with a OOO in 0evice -anager) (. Red 9 B. Blue arrow C. ,reen Luestion mar" 0$ ,ellow e.clamation ()" mar&

:A$ Which Ce( in Windows XP would (ou use to 'oot the computer to access the Windows Advanced =ptions -enu) (. %G 1$ >? C. %2 D. %H

34$ I# (ou upgrade to Windows XP Pro#essional #rom Windows XP ome and the computer does not #unction properl($ ow would (ou remove Windows XP Pro#essional #rom the computer) A$ Hninstall it #rom the AddF;emove Programs B. >se the osuninst command from DOS C. %ormat and reinstall 'indows 9P =ome D. Run (utomated System Recovery

31$ What command would (ou use to cop( #iles #rom the Windows A? C0 to the (. /?pand B. /?tract C. Replace 0$ Cop(

00)

3+$

A5$dll error message is caused due to*

(. Corrupt Registry B. )issing System12 C$ Corrupt 1oot$ini D. Corrupt $ernel12

3/$ ,ou need to prevent some program #rom starting up at 'oot$ the tas& on a Windows XP PC) (. >ninstall the programs. B. )sconfig 80 Disable Startup C$ -scon#ig 9Q Startup 9Q Hnchec& unwanted programs$ D. /dit autoe?ec.bat and delete the desired program entries.

ow will (ou accomplish

32$

ow will (ou do a s(stem restore in windows XP #rom command prompt)

A$ ;unQ C-0Q C*FwindowsFs(stem/+FrestoreFrstrui$e.e B. Run0 C)D0 C3SwindowsSsystem12Srestore.e?e C. Run0 C)D0 C3SwindowsSsystem12S rstrui.e?e D. 4one of the above

IG. There are two users on a networ&% an Accounting Sta##s and a -anager$ 1oth o# them use a networ& printer$ The manager complains that the accounting emplo(ees alwa(s occup( the printer and he want to 'e a'le to print #irst$ What priorit( value will 'e given to the managers to resolve the issue) (. ;:: B. KK C$ 1 D. :

3:$ What should 'e the #irst step in case we get the error BPrimar(

00 not #oundE)

(. Replace =ard Drive as it has gone bad 1$ Chec& whether 00 is detected in 1I=S C. Recover operating system through Recovery console since the files for loading Operating system are missing or corrupt. D. Reconnect the $eyboard

33$ Page >ault errors in WinA. usuall( re#er to errors in OOO) (. CP> B. =ard Drive C. Processor 0$ -emor(

3?$ To install HS1 devices that are Plug and Pla( compliant using Win XP)

(. @ou must turn the computer off first# then plug the device in and it will be detected automatically when you restart the computer B. @ou must turn the computer off first# then plug the device in and on restart 'in 9P detects the device# then use the (dd 4ew =ardware wiFard to install and configure the device C$ Lust plug the device in and it will 'e detected automaticall( even without restarting the computer$ D. (fter plugging in Device use (dd 4ew =ardware wiFard to install the Driver. Shut down the PC and the device will wor" fine.

3A$ A#ter starting (our computer (ou add a HS1 camera to (our new Windows +444 Pro#essional computer 'ut the device does not #unction$ ,ou go to 0evice -anager and the device is not listed$ What should 'e (our #irst step to install the HS1 camera) A$ Chec& whether HS1 support is ena'led in the 1I=S B. >se (dd Remove =ardware wiFard C. (dd the camera first then start the computer D. /nable Plug and Play support in Device )anager

?4$ The mother'oard on (our Windows XP s(stem is 'ad and (ou have it replaced$ A#ter installing the new mother'oard% (our s(stem continuousl( re'oots a#ter P=ST when loading Windows$ ow do (ou correct this) (. Choose the +ast $nown ,ood Configuration option in (dvance option menu B. Choose Debugging mode and run system restore C$ ;epair the installation '( 'ooting #rom the C0;=- and pressing ; #or repair D. Do a system restore from advance option menu through Command prompt

?1$ While connecting a HS1 Pen drive on the computer (ou receive and !rror -essage* B IM 9SP!!0 HS1 0evice Attached To non9 IM 9SP!!0 u'E$ What is the reason #or the error) (. >SB 2.: Compatible Pen Drive is connected to >SB ;.; hub B. ( +ower version >SB pen drive is connected to higher version >SB hub C. ( =igher version >SB pen drive is connected to lower version >SB hub 0$ 1oth A and C

?+$ What #eature o# =utloo& !.press allows multiple users to send and receive mails% each using a separate account) A$ Identities B. ,roup Sharing

C. %ast >ser Switching D. 5irtual (ccount

?/$ ,ou are tr(ing to visit the #ollowing H;5* https*GGpartner$microso#t$comG $ owever% Internet !.plorer does not esta'lish a connection% and (ou receive the #ollowing error message* BThe page cannot 'e displa(edE$ What should (ou do in Internet =ptions in Control Panel to access these sites) (. Select the >se SS+ 2.: and >se SS+ 1.: chec" bo?es on the (dvanced tab. B. Select the Do not save encrypted pages to dis" chec" bo? on the (dvanced tab. C$ Clic& the Clear SS5 State 'utton$ D. Clic" the Certificates button and import a user certificate to the personal certificate store.

?2$ ;e#er to the output 'elow* Reply from ;I2.;H.KK.23 bytesU;EG: time.;:ms TT+UH2 Reply from ;I2.;H.KK.23 bytesU;EG: time.;:ms TT+UH2 'hat utility or command has been used to produce this outputA (. 4btstat B. 4etdiag C. 4sloo"up 0$ Ping

?6$ 1( de#ault% how o#ten does 0is& 0e#ragmenter run automaticall( in Windows 7ista) (. /very two wee"s B. )onthly C$ Wee&l( D. Daily

?:$ What I #ull #orm o# TCPGIP ) a7. Transmission control Protocol internet Productivity '"$ Transmission control protocol G Internet Protocol c7. Transmission continuity Protocol internet Productivity d7. Transmission continuity Protocol internet Protocol

?3$ Which o# the #ollowing is not a email client )

a"$ Internet e.plorer b7. Thunder bird c7. Out loo"s d7. Out loo" /?press

??$ Through which o# the #ollowing wa(s one can connect to the internet ) a7. T; b7. DS+ c7. Cable d"$ All o# the a'ove

?A$ What o# the #ollowing is not a 'rowser ) a7. %irefo? b7. !nternet /?plorer c"$ -icroso#t =utloo& d7. Opera

A4$

ow do (ou get into control panel )

a"$ StartQ;unQcontrol panel b7. Through accessories c7. Through networ" connection d7. Start0Run0'in version

A1$ >re8uentl(% users in (our o##ice leave #lopp( dis&s in drives$ This causes pro'lems when users attempt to 'oot with #loppies still in drive and results in a support re8uest$ ,ou want to change the computer #rom see&ing the A* drive as the #irst drive to 'oot #rom$ Which o# the #ollowing is the 'est wa( to do this) a7. Disconnect cable on floppy drive b7. Change the R() to SDR() c"$ Change the 'oot order in C-=S d7. Pull the battery

A+$ Which are the two devises (ou need to connect to the internet) a7. )odem and $ey Board '"$ -odem and networ& card

c7. >SB drive and %irewire d7. lineout and phone

A/$ What is #ull #orm o# ;A- ) a7. Read (ccess )emory b7. read all )emory c"$ ;andom Access -emor( d7. Read allow )emory

A2$ Tic& the options that (ou #eel are operating s(stem ) a7. )S Office '"$ Window XP c7. 5!S!O d7. 'indows 5ista

A6$

ow can we chec& version o# Internet !.plorer )

a7. Start0Run0!/5/R b7. Start0Run0!/5/RS!O4 c"$ elpQa'out internet !.plorer d7. =elp0 !/ version

A:$ Where are the changes made to the 'ios stored) a7. R() b7. C)OS battery c"$ ;=d7. =DD

A3$ What does @T>S stand #or ) a7. 4ew Technology %lat table b7. 4etwor" Technology %lat table c"$ @ew Technolog( >ile S(stem d7. (ll of above

A?$ What is the #ull #orm o# the word -odem )

a7. )odern Data /mulation b7. )odem Data /mission )odule c"$ -odulator G 0emodulator d7. )odular Data /mulator

AA$ To uninstall a programme we would have to access OOOOOOOOOOOOOO #rom the control panel ) a"$ AddGremove Programs b7. Remove Soft ware c7. >ninstall software d7. all of the above

144$ What does HS1 Stand #or ) a7. >ltra Small Bus b7. >niversal Small Bus c"$ Hniversal Serial 1us d7. >niversal Sata Bus e7. >ltra Slim Bus

141$ What is the de#ault 'rowser that comes with windows XP to 'rowse the internet ) a7. )oFilla b7. %irefo? c7. Opera d"$ @one o# the a'ove

14+$ SATA is a technolog( used to connect OOOOOOOOOOO $ a"$ ard 0is& 0rives b7. >SB Drives c7. networ" adapters d7. )onitor

14/$ Tic& the options that are Anti 7irus so#twares) a"$ @orton '"$ 1it 0e#ender c"$ A7M d"$ Avira

142$ What does ISP Stand #or ) a7. !nternally Safe port '"$ Internet Service Provider c7. !nternational Service Provider d7. !ntegral Slip Portal

146$ Where do deleted #iles go in windows ) a7. Control Panel b7. Dis" Bin< c"$ ;ec(cle 1in d7. )y computer

14:$ What do (ou understand '( http ) 1$ (per te.t trans#er protocol 2. =yper te?t transfer policy 1. =yper te?t transfer program E. =yper te?t transfer pac"ets

143$ What do (ou understand '( the term ISP ) ;. !nternet standard service 2. !nternet soc"et service /$ Internet service provider E. 4one of the above

14?$ What do (ou understand '( 1$ (per te.t mar&up language 2. hyper terminal mar"up language 1. hyper transfer mar"up language E. 4one of the above

T-5 )

14A$ What do (ou understand '( >TP ) 1$ >ile trans#er protocol 2. file transit protocol

1. %ile traversed protocol E. %ile trun" protocol

114$ What is the use o# #irewall ) ;. Bloc" all the traffic 2. )onitor and so nothing /$ -onitor the incoming and outgoing tra##ic E. 4one of the above

111$ What do (ou understand '(

ome page )

1$ ItJs the #irst page or main page o# a we'site 2. =ome page means any page of a website 1. =ome page means test page of a printer E. 4one of the above

11+$ Which language is re#erred as Bthe language o# the internetE ) ;. SS+ 2. %TP 1. ((P E. =T)+

11/$ What t(pe o# #iles can 'e viewed in acro'at ;eader ) ;. =T)+ 2. 4otes 1. Codes 2$ P0>

112$ @et -eeting is a OOOOOOOOOOOOOOOOOOOO program #rom -icroso#t$ ;. ( spread sheet program 2. ( word processor program /$ Chatting and con#erencing E. ( photo editing program

116$ =ut loo& e.press is a email server )

;. true +$ >alse

11:$ In which #older (ou can save the partiall( composed mails ) 1$ 0ra#t 2. Sent items 1. out bo? E. 4one of the above

113$ Which universal password is used to access a computerJs 1I=S settings ) ;. 'iFards 2. Bill 1. Password 2$ There is no universal wa( o# accessing 1I=S

11?$ Which service is responsi'le #or managing Internet host names and domain names as well resolving the names o# IP addresses ) ;. D=CP 2. '!4S /$ 0@S E. S)S

11A$ What is the minimum re8uirement #or ;A- in windows ) 1$ :2 -1 2. ;2& )B 1. ;K2 )B E. 2GH )B

1+4$ When (ou tr( to 'oot the computer% (ou get the error message* @on9 s(stem dis& or dis& error$ What is the most li&el( cause o# this error message ) 1$ ,ou le#t a non9'oota'le dis& in the #lopp( drive$ 2. The C)OS battery has gone dead. 1. your hard drive has crashed. E. There is no R() in the system

1+1$ 0onna 'oots up his computer and% a#ter a 'rie# pause% it produces two short 'eeps$ owever the 'oots up #ine$ What is wrong with his s(stem ) ;. The hard drive has failed 2. The monitor is unplugged 1. The "ey board is unplugged 2$ @othing is wrong $ In some computers two short 'eeps indicate a success#ul P=ST$

1++$ Sean states thatJs his s(stem was wor&ing #ine (esterda(* however toda( he is not a'le to 'oot$ ,ou suspect that the s(stem is #ailing to 'oot 'ecause o# a corrupt master 'oot record$ Which utilit( is the 'est to #i. this ) ;. Dis" cleanup 2. Device )anager 1. System Restore 2$ ;ecover( Console

1+/$ What is the minimum CPH speed re8uired #or Windows XP 1$ +// - R 2. 2 ,=D 1. E ,=D E. & ,=D

ome edition )

1+2$ What is the recommended CPH speed #or Windows XP pro#essional ) 1$ /44 - R 2. K:: ,=F 1. 2 ,=D E. E ,=D

1+6$ What is the minimum re8uirement #or ;A- in Windows XP a$ :2-1 b. ;2& )B c. ;K2 )B d. 2GH )B

1+:$ What are the rules #or t(ping a command correctl( called)

a. Protocol '$ S(nta. c. +egacy d. !nstruction set

1+3$ ,ou suspect (our s(stem is #ailing to 'oot 'ecause o# a corrupt master 'oot record$ Which utilit( is the 'est to #i. this) a. (utomated System Restore b. Device )anager c. System Restore d$ ;ecover( Console

1+?$ What is the most popular API used '( /90 game developers) a$ 0irectX b. Open,+ c. DigitalDirector d. R()D(C

1+A$ What is the shortcut command to access device manager) a" 0evmgmt$msc b7 Dvmgmt.msc c7 Devmgnt.msc d7 Dvmgnt.msc

1/4$ Which term re#ers to the router that (our PC uses to connect to (our Internet service provider) a. +oopbac" address b. Bac"bone c. !P address d$ 0e#ault gatewa(

1/1$

ow can (ou chec& I! version)

a$ Clic& elpQA'out Internet e.plorer b. Clic" %ile0'or" Offline c. Clic" (bout !nternet /?plorer0=elp d. 4one

1/+$

ow 'rowser cache helps an internet sur#er)

a. !t does nothing '$ It loads the #re8uentl( visited we'sites #aster c. !t as" to give your personal details d. 4one

1//$ Which language is re#erred as Bthe language o# the internetE) a. SS+ b. %TP c. ((P d$ T-5

1/2$ What is the run command to locate an IP Address in Windows A? K -!) a$ Winipc#g b. !pconfig c. !pconfig all d. !pconfig n

1/6$ What (ou need to create #or another user email account in =utloo& !.press) a. 4ew Profile b. 4ew )essage c$ @ew Identit( d. (ll of the above

1/:$ =utloo& !.press is a email server) a. True '$ >alse

1/3$ In -S =utloo& in which #older (ou can save the partiall( composed mails) a$ 0ra#ts b. Sent !tems c. Out Bo? d. 4one of the above partially composed mails are never saved.

1/?$ 0e#ault port num'er #or P=P/ is OOOOOOO) a. 2G b. EEG c. KKG d$ 114

1/A$ What is the #ull #orm o# AS;) a. (utomated Setup Remote b. (utomated Speech Recognition c. (utomated System Resolution d$ Automated S(stem ;ecover(

124$ OOOOOOOOOOOOOO 7ersion o# I! is 'undled with Windows 3) a. !/ H b. !/ I c$ I! ? d. !/ G.G

121$ What is the other shortcut &e( to open Tas& -anager 'eside Ctrl S Alt S 0el) a. CTR+ R (+T R 'indows "ey b. CTR+ R S=!%T R 'indows "ey c$ CT;5 S S I>T S !SC d. CTR+ R (+T R S=!%T

12+$ HAC allows using the same user account into two di##erent roles such as Standard user and Administrators$ a$ True b. %alse

12/$Which #ile is responsi'le to load @T=SC!;@!5$e.e and s(stem with Windows XP) a. +(SS.e?e '$ @T50;

A5$dll while 'ooting the

c. '!4+O,O4 d. 4TD/T/CT.CO)

122$ OOOOOOOOOO is the command line tool used to trans#er the data #rom old computer to new computer) a. (ctive Directory )igration Tool '$ Hser State -igration Tool c. D)!S Tool d. 4one

126$ 0ispla( Properties in Windows XP has 'een changed to OOOOOOOOO in Windows 7ista$ a$ PersonaliIe b. Display Settings c. ,raphics Settings d. Resolution Settings

12:$ An encr(pted #older name is displa(ed in OOOOOO color te.t showing itJs an encr(pted #older$ a. Red b. Blac" c. Blue d$ Mreen

123$ Windows 7ista creates onl( one contact director( #or all users$ a. True '$ >alse

12?$ What version o# -edia Pla(er is used in 7ista) a. 5ersion ;2 '$ 7ersion 11 c. 5ersion ;: d. 5ersion ;:.G

12A$ Standard Hser can install Windows Hpdates in 7ista)

a. @es '$ @o

164$What is the shortcut command to access device manager) a" 0evmgmt$msc b7 Dvmgmt.msc c7 Devmgnt.msc d7 Dvmgnt.msc

161$What is the #ull #orm o# -S9 0=S) a. )icrosoft Dis" Open System '$ -icroso#t 0is& =perating S(stem c. )icrosoft Direct Operating System d. )icrosoft Dbase Operating System

16+$ What is the #ull #orm o# SS5) a. Security Subsystem +ayer '$ Secure Soc&et 5a(er c. Secure Soc"et +ocation d. Server Soc"et +ayer

16/$ What does P=P/ stand #or) a. Pretty Original Post office 1 '$ Post =##ice Protocol9/ c. 4othingV it<s Bust a protocol type d. (ny of the above.

162$

ow do (ou print an e9mail)

a. Ctrl R P b. %ile 80 Print c. Print icon on the Standard toolbar d$ An( o# the a'ove$

166$ Which command will write a new 'oot sector in Windows XP '( using recover( console)

a. %i?)BR '$ >i.'oot c. Bootcfg d. %i?)BR Rb

16:$ What is the siIe o# standard (IPv2" IP address) a$ 2 '(tes (/+ 'its" b. ;2 bytes 6KH bits7 c. 12 bytes 62GH bits7 d. ;H bytes 6;2& bits7

163$ What version o# I! has Suggested Sites #eature) a. !/ H b. !/ I c$ I! ? d. !/ K

16?$ What happens i# (ou clic& the N;esetE 'utton under advance ta' in I!) a. !t deletes all temporary files b. !t disables browser add8ons c. !t resets all the changed settings d $All o# the a'ove

16A$ What switch (ou will chec& under 'oot$ini ta' in mscon#ig 'o. to 'oot (our computer without MHI mode ) a. SOS b. Base5ideo c$ G@oMHI1oot d Baudrateb.

1:4$ Which o# the #ollowing will result in a P=ST 'eep code message a. The system is overheating '$ The video card is not seated properl( C. The "eyboard is unplugged. D. The hard drive has crashed.

;H;. 'hat command should you run to chec" and fi? corrupt system files# D++s# and other critical filesA a. C)DCO4S %!9BOOT '$ S>C GSCA@@=W c. C=$DS$ R d. D/%R(, 8(

1:+$ What is the most common compressed sound #ormat a$ -P/ b. '(5 c. 5OC d. T9T

1:/$ Which o# the #ollowing Internet connection methods ena'les (ou to watch television on (our computer i# (ou have a T7 tuner card) a. DS+ b. Satellite c$ Ca'le d. !SD4.

1:2$ What is the #ull #orm o# I-AP) a$ Internet -essage Access Protocol b. !nternet )essage (pplication Protocol c. !nternet )ail (ccess Protocol d. !nternet )ail (pplication Protocol

1:6$ Which o# the #ollowing operating can 'e upgraded directl( to windows +44 pro#essional. a7 'indows 1.; b7 'indows KG c7 'indows K& d" Windows @T wor&station 2$4

1::$ What #ile e.tention is associated with -icroso#t installer #iles

a7 (PP '" -SI c7 !4S d7 D(T

1:3$ Which service is responsi'le #or managing internet host names and domain names as well as resolving the names IP address$ Ans* D4S

1:?$ Which o# the devices can 'e used to 'oot a computer$ a7 %loppy dis" b7 CD c7 >SB thumb drive d" all o# the a'ove

1:A$ Loe( wants to change the name o# a #ile #rom Start$1at to the #ollowing commands would accomplish this #eat$ Ans* R/4 ST(RT. B(T =())(/R. B(T

A--!;$1AT$ Which o#

134$

ow do (ou open Windows mail ) ( Select all that appl("

a" >rom the windows mail icon in the all Programs or Programs srction o# the Start -enu b7 %rom my documents folder c7 %rom your des"top icon d7 By holding the O "ey when your computer

131$ What is re8uired to use windows mail ) a7 The 'indows mail CD '" An internet connection c7 ( microphone d7 (ll of the above

13+$ a7 %H '" >11

ow will (ou ena'le #ull screen mode in the internet e.plorer )

c7 ctlR ;; d7 (ltR%E

13/$ What is the use o# #irewall ) a7 Bloc" all the traffic '" -onitor the incoming and outgoing tra##ic c7 )onitor and do nothing

132$ What is the purpose o# an add9on in internet application ) a" It acts li&e a plug9in to view movies and animation etc$ b7 !t overloads the browser c7 !t stops firewall to monitor traffic d7 4one of the above

136$ Wh( #lash pla(er is re8uired on a we' page) a" To view animation b7 To view hyperlin" c7 To view =ome page M last page d7 4one of the above

13:$ What is the shortcut &e( to send a mail in outloo& ) a" AltSS b7 ShiftRS c7 Crtl R S d7 /nterRS

133$ Which o# the #ollowing capa'ilities are 'een enchanced in I!? ) a7 =T)+ Parse b7 CSS /ngine c7 Nscript Runtime d" All o# the a'ove

13?$ What is #ull #orm o# W Q5 ) a7 'indows =ardware Luality list

b7 'indows =ardware Luotes list c7 'indows =ardware Luality logo d" Windows ardware Qualit( 5a's

13A$ In Windows XP% when the user log on the s(stem it chec&s the userJs credentials in the OOOOOO #ile i# credentials are correct then it loads the user pro#ile$ a7 )Ssigina.dll b7 4TOS $ernel c" SAd7 Current Control set

1?4$ What de#ault version o# I! is installed in Windows 7ista) a7 !/ G.G b7 !/ H.: c7 !/ I.G d" I! 3$4

1?1$ Hnder which edition o# widows 3% (ou can use secure networ& with domain) a7 Starter '" ome 1asic c7 =ome premium d7 (ll of the above

1?+$ What is the #ull o# WRC ) a" Wireless Rero Con#iguration b7 'i8%i Dero Configuration c7 'ireless Dero Connection d7 'ireless Dombie

1?/$ -edia center does not allow (ou to record T7 programmes) a7 True '" >alse

ow to reset Internet Protocol (TCPGIP"


Article ID: 299357 - View products that this article applies to. This article was previously published u der !299357

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On This Page Introduction


& e o' the co(po e ts o' the I ter et co ectio o your co(puter is a built-i set o' i structio s called T%)*I). T%)*I) ca so(eti(es beco(e da(a+ed or corrupted. I' you ca ot co ect to the I ter et a d you have tried all other (ethods to resolve the proble(, T%)*I) (i+ht be causi + it. -ecause T%)*I) is a core co(po e t o' .i dows, you ca ot re(ove it. /owever, you ca reset T%)*I) to its ori+i al state by usi + the 0et1hell utility 2 netsh3. This article describes two ways to reset T%)*I). 4ou (ust be lo++ed o to the co(puter as a ad(i istrator. The 'irst (ethod uses a 5i# it auto(ated solutio to reset T%)*I). This (ethod is desi+ ed 'or be+i i + to i ter(ediate users. The seco d (ethod describes how to use a co((a d to reset T%)*I) (a ually. This (ethod is desi+ ed 'or adva ced users. To have us 'i# this proble( 'or you, +o to the 65i# it 'or (e7 sectio . I' you8d rather 'i# this proble( yoursel', +o to the 69et (e 'i# it (ysel'7 sectio . -ac: to the top $ ;ive 5eedbac:

Fix it for me
To 'i# this proble( auto(atically, clic: the Fix this problem li :. The clic: Run i the File Download dialo+ bo#, a d 'ollow the steps i this wi<ard. 5i# this proble( =icroso't 5i# it 5>?99 Note this wi<ard (ay be i " +lish o ly@ however, the auto(atic 'i# also wor:s 'or

other la +ua+e versio s o' .i dows. Note I' you are ot o the co(puter that has the proble(, you ca save the auto(atic 'i# to a 'lash drive or to a %D, a d the you ca ru it o the co(puter that has the proble(. 0ow +o to the ADid this 'i# the proble(BA sectio . -ac: to the top $ ;ive 5eedbac:

Let me fix it myself


Use a manual method to reset TCP/IP for Windows XP
Note This sectio is i te ded 'or adva ced co(puter users. I' you are ot co('ortable with adva ced troubleshooti +, as: so(eo e 'or help or co tact 1upport. 5or i 'or(atio about how to co tact 1upport, see the =icroso't /elp a d 1upport co tact i 'or(atio .eb site: http:**support.(icroso't.co(*co tactus The reset co((a d is available i the I) co te#t o' the 0et1hell utility. 5ollow these steps to use the reset co((a d to reset T%)*I) (a ually: ?. To ope a co((a d pro(pt, clic: tart a d the clic: Run. %opy a d paste 2or type3 the 'ollowi + co((a d i the !pen bo# a d the press "0T"C: c(d 2. At the co((a d pro(pt, copy a d paste 2or type3 the 'ollowi + co((a d a d the press "0T"C: etsh i t ip reset c:Dresetlo+.t#t Note I' you do ot wa t to speci'y a directory path 'or the lo+ 'ile, use the 'ollowi + co((a d: etsh i t ip reset resetlo+.t#t 3. Ceboot the co(puter.

Use a manual method to reset TCP/IP for Windows "ista and Windows #
Note This sectio is i te ded 'or adva ced co(puter users. I' you are ot co('ortable with adva ced troubleshooti +, as: so(eo e 'or help or co tact

1upport. 5or i 'or(atio about how to co tact 1upport, see the =icroso't /elp a d 1upport co tact i 'or(atio .eb site: http:**support.(icroso't.co(*co tactus The reset co((a d is available i the I) co te#t o' the 0et1hell utility. 5ollow these steps to use the reset co((a d to reset T%)*I) (a ually: ?. To ope a co((a d pro(pt, clic: tart a d the type %=D i the ear$h pro%rams and files. 2. Ci+ht-clic: C&D'exe ico i Pro%rams a d choose Run as administrator. 3. .he the User ($$ount Control bo# pop up, clic: )es. E. At the co((a d pro(pt, copy a d paste 2or type3 the 'ollowi + co((a d a d the press "0T"C: etsh i t ip reset c:Dresetlo+.t#t Note I' you do ot wa t to speci'y a directory path 'or the lo+ 'ile, use the 'ollowi + co((a d: etsh i t ip reset resetlo+.t#t 5. Ceboot the co(puter. .he you ru the reset co((a d, it rewrites two re+istry :eys that are used by T%)*I). This has the sa(e result as re(ovi + a d rei stalli + the protocol. The reset co((a d rewrites the 'ollowi + two re+istry :eys:
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ SYSTEM\CurrentControlSet\Services\DHCP\Parameters\

To ru the (a ual co((a d success'ully, you (ust speci'y a 'ile a(e 'or the lo+, i which the actio s that netsh ta:es will be recorded. .he you ru the (a ual co((a d, T%)*I) is reset a d the actio s that were ta:e are recorded i the lo+ 'ile, : ow as resetlo+.t#t i this article. The 'irst e#a(ple, c:Dresetlo+.t#t, creates a path where the lo+ will reside. The seco d e#a(ple, resetlo+.t#t, creates the lo+ 'ile i the curre t directory. I either case, i' the speci'ied lo+ 'ile already e#ists, the ew lo+ will be appe ded to the e d o' the e#isti + 'ile.