Six Sigma in Action

GE Capital IT Solutions

Michael J Spofford Customer Engineer, Green Belt September 12, 2002

Master Black Belt: Steven Bonacorsi

Six Sigma in Action Time Tracking (Payroll)

Customer Profile GE IT Services
Business Problem & Impact
Non-Exempt employees have to submit time-tracking twice, using Antenna and Excel payroll form. Cycle time is on average 30 min. weekly. Non-exempts have complained about the nonproductive rework.
Process Capability Before

Measure & Analyze

Data Collection: Cycle time for payroll remittance was measured across two weeks by GEAE account non-exempts. Root Causes: Submitting time-tracking in two forms results in increased cycle time and decreased productivity.

Process Capability Analy

Process Capability Analysis for Time

Improve & Control

Antenna web based solution was developed to track employee time and submit to payroll. Cycle time and accuracy was measured during the first two weeks of rollout.
USL Target LSL Mean Sample N Process Data * 8.2731 Mean 26

Process Capability After

USL

Process Data 15.0000 * * 8.2731 26 3.34791 5.14295

USL 15.0000 * Target LSL

ST LT

Results/Benefits

StDev (ST) StDev (LT)

3.34791 Sample 5.14295

After Antenna Payroll Implementation, median cycle time was reduced from 23.17 minutes to 8.27 minutes. The result is an expected efficiency savings < 200 K (annually), as well as increased employee productivity..
Cp CPU CPL Cpk Cpm Pp PPU PPL Ppk

Potential (ST) Capability

StDev (ST) StDev (LT)

* 0.67 *

Potential (ST) Capability

-5

0.67 Cp *

CPU -10 CPL

* 0 0.67 * 0.67 * * 115384.62

115384.62

10

15

20

25

Overall (LT) Capability

A GEITS indirect Savings of $217K Annually!

* 0.44 PPM Total

Cpk * Cpm 0.44

Observed Performance PPM < LSL PPM > USL

Expected ST Performance PPM < LSL PPM > USL PPM Total * 22253.27 22253.27

Expected LT Performance PPM < LSL PPM > USL PPM Total * 95438.54 95438.54

-10

-5

10

Overall (LT) Capability

Observed Performance

Expected ST Perf