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A Six Sigma in Action summary offers an example of the value a Six Sigma project can bring to a customer.
Master Black Belt: Steven Bonacorsi
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Control Data for ARCserve Backup
Successful 4000 3500 95 3000 111 103 95 146 185 150 Unsuccessful
Total # Backups
2500 2000 1500 1000 500 0 Sep-00 Oct-00 Nov -00 Dec-00 Jan-01 Feb-01 Mar-01
Results/Benefits
Backup success rate improved from 61% to 96%, which resulted in a savings to the client of over $60K in server management productivity.
They {ITS} often come to us with recommendations, and we implement their suggestions because we know that they understand our business and our needs. - Senior Client Business Technology Manager
Percent of Total
Customer was experiencing a server backup failure rate of 39%, putting them at risk for loss of critical business information and operational productivity
100%