Effective

People Analytics*
HowDoOrganisationsMeasureUP?
*HRshouldstoptalkingandstartdoing.
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Why is Effective Human Capital So Important?

Source McKinsey&Co
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Yet People are Considered a Cost Centre not a Profit Centre

Spends$20permonth

Responsiblefor$200mbudget

Unemployment is Now a Structural Issue, Not a Business Cycle Issue

Unemployment is Now a Structural Issue, Not a Business Cycle Issue

Yet.TheworldsBiggestGlobalCompanieshaveforthelast5years hadthehighestprofitsonrecord. TheseCompaniesaresittingonacombined$8Tdollarsofcash.. Iftheyinvested20%ofthiscashinhiringpeopleEuropeand Americasunemploymentrateswouldbeata10yearlow. Sevengenerationsinworkatonce? Willweseesocialemploymentsoon?

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Are We Really Sure We Know What Motivates People? Intrinsic vs. Extrinsic

The Machines are Here to Stay.

But.The Future is Better Than We Think?

Integrated People Management

CHANGE

EXECUTE Connect SOURCE

Attract Recruit Select OnBoard Peopletopeople Peopletoinfo Peopletoprocess

Enabling andDriving
MANAGE
Leadership PerformanceMgmt Reward&Recognition Succession

Develop
Skills,Competency, knowledge,experience

Deploy
ResourcePlan CapacityPlan Deployment

RevenueGrowth CostSaving Productivity Efficiency Retention Quality CustomerSatisfaction Innovation

SUSTAIN

How to Gain Insights: What is Calculating Success All About?

Thetrueintersectionofscienceandbusiness;thefutureishere,itsjustunevenly distributed. Debunkingthemyththatorganisations cannotpredictormeasurethevalueofthe contributionofpeople Provingthatpeoplearethenewbottomline Instigatingleaders(notjustHR)tomovefromtalktoactiononWorkforceAnalytics Givingexecutivesthestoryline,frameworksandcasestudiesto makethecaseforactiononWorkforceAnalyticsintheirorganisations Publishingdate:Jan30th 2012 HarvardBusinessReviewPress Authors:TimRingo,CarlHoffman,EricLesser

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What We Learned: What Workforce Analytics is NOT About

Countingheads Reportingturnover Buildingacatalogofemployeeknowledge,skillsandabilities Reportingengagementscores Buyinganalyticsoftwareandlookingforawaytouseit, Newapproachestoworkforceanalytics SciencemeetsBusiness

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What We Learned: Key Observations

Predictivehumancapitalmodelingiskey:ifwedoXsothatweachieveY= measurableoutcome Onlyasmallnumberofcompanieshavedevelopedatruepredictivehuman capitalmodelingcapability MostcompaniesthatweresuccessfulwithWorkforceAnalyticsfocusedtheir approachonacrisisoraseriousbusinessissuethatneededaddressed HRorganizationsthathadgoodworkingrelationshipswithFinance;alsohadan advanced ChangeManagementcapability,weremostsuccessful Cleargovernanceandunderstandingoftheroleof CorporateCentervs BusinessUnits whomeasureswhat Lessismore.toomanymetricssowsconfusionanddoubt

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What We Developed: Best Practice the Six Step Model

Case Studies: Top Performers

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Sprint: Customer Service Case Study

In2008,tooka$29.7bnwritedowningoodwill,cut,4,000jobsandsawa50% reductioninstockprice..muchofthisduetocustomersabandoningSprint Sprintcustomercallsforassistancedoublethenumberofcompetitors Firstcallresolutionwasdeadlast,intheindustry;waittimewasnearlyseven minutes.Onethirdofcustomershungup Allcreatingasurgeofcustomersintounderstaffedandunderskilledretailstores SprintExecutivesdecidedthatthecompanyhadtoreestablishitsbrandfortop customerservice,andneededtodothisbasedonaccuratedataanalysisofthe situation

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Sprint: Results!
Resultsin2010: Customersatisfactionisup43% Firstcallresolutionisupby42% Callspersubscriberaredown39% Operationscostsaredownby34% Billingadjustmentsaredownby73%

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How Can You DO More?

DayPeopleAnalyticsWorkshop
FocusonbasicconceptsofBestPractice Beabletogotoanorganizationandselltheconcept

3MonthImmersivePeopleAnalyticsProgramme
Utlize ActionLearningTechniques solverealworldissues Onedayperweekfor12weeks Combinationofclassroomandinternetbasedinstruction SocialNetworkGroup Willsolvearealissueinyourorganization FoundationforasustainablePeopleAnalyticsapproach
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