Acacia Northe

69 Hawthorne Avenue, Thornton Heath, Surrey, CR7 8BW Email Address: acacian91@gmail.com Mobile Number 07506765557

I am a well-presented, polite, tactful and friendly individual who is able to combine a polite manner with razor-sharp efficiency. I have excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of developing new skills. I have a high level of acting and performance experience both on stage and in front of the camera. I am a confident from of house manager for various types of events as well as knowing that providing excellent customer care is vital for the successful function of any business. Possessing an excellent telephone manner & the ability to communicate with all levels of customers, I am able to contribute to the growth of any business.

Interpersonal and Teamwork Dealing with customers over the phone whilst taking down the relevant information accurately whilst working for Very.com and Little Woods online customer service office. Working in a highly pressure environment: Making sure to ask the right questions as quickly as possible and not stressing the customer. Also having to finish filling in the necessary questions and move on to the next one as the phones are automatically controlled. Teamwork Skills developed through working on a project with colleagues and also through volunteering at Brunel University with the student union as head administrator for the Personal Development Program. EDUCATION [ 2011-present] (BA Hons) Theatre, Film & Television Studies Brunel University Year two modules Year one modules Video production Video production New Hollywood cinema Film styles and Meanings Television Forms and Meaning Digital Performance Theatre Perspectives Theatre Perspectives Applied Drama Devising Play writing Applied Drama

2008- 2010 Performing Arts BTEC National (Double Merit) 2008-2010 (A Level) Film Studies College (C) 2007GCSE & Enterprise History (B) Religious Studies (B) Language (C) English Literature (B) ACTING EXPERIEANCE Play

Merton College Merton

Norbury Manor Business General Studies (C) Citizenship (B), Double Science (C,C) English

Character

Director

Bell Jar Saved Machinal Rome and Juliet 4.48 Psychosis Commedia dell arte

Perky Pam Priest/ Reporter/ Background Singer Juliet Doctor/ Sara Kane Brighelle

Emma Nickla Emma Toney Toney

PRESENTING

PRESENTER VIDEO BRUNEL TV Presenter- Brunel University Conduct interviews with performance at different events. Creative thinker Build interesting rapport Camera and microphone handling

October 2012- to date

CORDLESS SHOW/ MARKETING and BOX OFFICE September 2009June 2010 This role has increased my ability to interact with clients such as musicians and performers, with in managing and marketing role on production nights. Customer relations front of house assistant handling cash and seating guests Choice FM Studios September 2009

Young reporter for the London youth games as well as conducting a interviews for black history month. This taught me to relate to people with ease. Interviewed guest on camera Podcast recording and editing

SINGING Singer songwriter Studio recording artist Competition winner Live band performer

WORK EXPERIENCE AND TRAINING CHARITY FUNDRAISER 2013 Pale and Bales: Old Street September2012- February

Phoning both existing supporter of the charity and try to get them to increase their gift. Reaching out to new potential supporters, some of whom may or may not have extended an interest.

Describing the work of the charity in detail to individuals. Asking members of the public for their support via a monthly donation. Promoting the charity and its goals. Able to explaining passionately why the charity needs regular funding. Focused on gaining new long term donors.

CUSTOMER ASSISTANT (Xmas temp) October 2011-December 2011 The Perfume Shop - Uxbridge Based in a busy shop, providing a friendly and helpful service to customers. Responsible for from stock rotation, supporting warehouse staff with deliveries, and ensuring aisles are kept tidy and clear. Working as part of a team to hit sales targets and make the branch a success. Maintaining high standards of cleanliness in all public areas. On the front line meeting, greeting and serving customers. Informing customers of any collection times or delivery dates. Resolving disputes and customer complaints. Highlighting special offers and promotions to customers. Providing product advice, knowledge and guidance to customers. Taking cash from customers and processing their credit card payments.

CUSTOMER SERVICE TELEPHON AGENT January 2011August 2011 The Listening Company: Manchester Tasked with answering the calls of regular customers whilst projecting a professional company image through phone, and interacting with new and existing shoppers. Main duties include dealing with customer Enquiries, resolving their problems, up selling and taking new orders and arranging product returns threw the collection service. Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with a customers queries, requests, orders or complaints. Processing orders, forms and applications. Accurately recording details of calls and issues on logging software. Having a professional and courteous manner at all times.

TELEMARKTE RESEARCHER May2012- September 2011 IFF Research: Old Street Making out bound calls on behalf of a number of different companies to existing or perspective customer, and conducting a telephone survey to generate information for the client. Contact member members of the public Code calling respondents Represent different companies [universities, NSH] KEY SKILLS AND COMPETENCIES Having a clear voice and an excellent telephone manor.

 Able to work on own initiative as well as part of a team.. Excellent listening and verbal communication skills. problem-solving organization and planning skills persuasive ability stress tolerance Skills Confident speaker/ versatile vocal range Singing: Alto- RNB Accents: Native accent: London, Guyanese, R.P, Good ear for accents Other skills: Poet, song writer, tennis player, basketball, swimming,

INTERESTS Music: I enjoy singing, song and poetry writing and has now constructed a number of original material. I often show case my talent at different event. Further, I enjoy playing lawn tennis, netball and would love to learn the art of kick boxing. I am actively engaged with the media world where I am a member I taken several work experience and voluntary poisons with companies within the creative industries, such as Choice FM radio station.
Reference- can be provided when requested.