Troubleshooting steps for HTC Handset.

Step 1: Soft reset

A soft reset basically resets the memory structure in the handheld. This recovers the phone from memory conflicts caused by some applications or software incompatibility and instability.

1. First disable the Fast boot on your phone. From the phones Home screen, pull down the notification bar and then select Settings. Go to Power and uncheck or disable Fast boot. . Please turn off your phone and remo!e the S"# card, S$ card %if theres any& and the battery of the phone for 1' seconds. "nsert back the S"# card, S$ card and the battery before turning the handset on again.

Step 2: Safe mode

Safe mode is bypassing any 3rd party applications and software on your phone. By disabling them momentarily, we can determine its a 3rd party application/software that is causing the conflict on the handset.

(. First disable the Fast boot on your phone. From the phones Home screen, pull down the notification bar and then select Settings. Go to Power and uncheck or disable Fast boot. ). *urn off your handset. +. ,ith the phone turned off, press and the Power button. -nce the phone !ibrates or shows the H*. logo, /uickly press and hold the 0olume down button. $on1t let go the 0olume down button till you reach the phone1s home page. 2Safe mode2 should appear at the lower part of your screen if you successfully switch the phone to safe mode.
bserve the phone for !" hours and if the issue of the phone stopped, theres a big chance that one of your 3 rd party application is causing the conflict, turn off the phone again so that it can go bac# to the normal mode and then uninstall one by one all the 3 rd party applications that you downloaded from $lay Store until you figure out which application is causing the dilemma. %f after switching the phone to safe mode and the issue still e&ist, please proceed to the 'actory reset/(ard reset.

Step 3: Performing a factory reset (hard reset

%f youre passing your phone on to someone else or your phone has a persistent problem that cannot be solved, you can do a factory reset )also called a hard reset*. This is also advisable for those who did a big software upgrade or update on their handset. This is for the compatibility of the new software thats been installed on the phone to its hardware. Theres a chance that the phones hardware is still recogni+ing your old software thats why its creating a conflict on its system. 'actory reset is li#e returning your phone to the state it was in before the first time you turned it on.

Factory reset will not erase the data and files that are on the storage card.

'actory reset is not a step to be ta#en lightly. %tll permanently delete all your data and customi+ed settings, and will remove any applications youve downloaded and installed. Be sure to bac# up any data and files you want to #eep before you do a factory reset. Performing a factory reset !ia settings

1. From the Home screen, tap on #enu button and then select Settings. . *ap 3ack up 4 reset and select 5eset phone. (. -n the 5eset phone screen, make sure that 6rase all data is disable or uncheck so that all the files that are sa!ed on your internal phone storage that holds most of your media files will not be deleted. *ap 5eset phone and follow the procedure.
Performing a factory reset using phone buttons
%f you cant turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

1. ,ith the phone turned off, press and hold the 0-78#6 $-,9 button, and then briefly press the P-,65 button. . ,ait for the screen with the three :ndroid images to appear, and then release the 0-78#6 $-,9 button. (. Press 0-78#6 38**-9 to na!igate and select F:.*-5; 56S6*<.76:5 S*-5:G6, and then press the P-,65 button. %9ote= $oing the factory reset using the phone buttons will delete e!erything on the phone including the files that are sa!ed on the phones internal storage.&
,ote- $erform the troubleshooting steps, one at a time. .o the / st step and observe the phone for at least ! hours. %f the phone is still the same, perform the !nd step. $ut the phone to safe mode and observe the phone for !" hours.

'inally do the 3rd step, the 'actory reset. %f doing the factory reset and the issue still e&ist, please bring the phone bac# to the store where you purchased it so that they can send your handset to our authori+ed service centre for physical assessment.