Dell Culture

Silvia Vojtikov, Marianna Mrnkov

About Presenters
Silvia Vojtikov Marianna Mrnkov

Education:
UMB, Banska Bystrica, SVK MBA study ESCP Berlin

Education:
FFUK, Bratislava, SVK

Work experience Dell:

Customer Care Manager (2,5 Years)
Sales Team leader (3 Year) S&P Sales Coach (1 Year) S&P Sales Representative (1,5 Year)

Work experience Dell:

EMEA HR Services Manager (4 Years)
EMEA HR Service Center Team leader (2.5 Years)

Corporate Culture

Agenda
Corporate Culture & Strategy Corporate Culture @DELL
Purpose & Values
Communication Corporate Responsibility

Performance Management
Career Management Program Work/Life Effectiveness

Dell Winning Culture Summary

Corporate Culture

Culture Eats Strategy for Breakfast

Peter Drucker

What do you think a Company Strategy is? How do you interpret Company Culture? Is there a link between company strategy and culture?

Corporate Culture

Corporate Culture
Corporate Culture

How we do things around here

The collective behavior of people using common corporate vision, goals, shared values, beliefs, habits, working language, systems and symbols
Encompasses moral, social, and behavioral norms of your organization based on the values, beliefs, attitudes, and priorities of its members

Corporate Culture

Dell Corporate Culture

Work-Life Effectiveness

Purpose & Values

Career Management

Dell Culture

Communication

Performance Management

Corporate Responsibility

Corporate Culture

Purpose & Values

Delivering results that make a positive difference
We want everyone in any environment to take advantage of technology

Support positive growth. Watch the world thrive.

Leading with openness and optimism

We value different perspectives and experiences

Winning with integrity

We operate legally and ethically

Customers

Shareholders

People

Partners

Communities

Planet

Dell Corporate Culture

Work-Life Effectiveness Purpose & Values

Career Management

Dell Culture

Communication

Performance Management

Corporate Responsibility

Corporate Culture

Communication
Online Communication
Email & Instant Messenger Internal social and communication media Sales Force Chatter & Employee Storm Sharepoints One Dell Way Blogs Dellirium (Bratislava)

Offline Communication
1:1 Meetings Team Meetings & All Staff Meetings Conference & Video Calls

Open Space & Open Door Dress Code First Name

Conference & Video Calls

Dellish Language

Njdi si OJP v toole a apply...

Poli mi prezku asap.

Corporate Culture

Communication Tell Dell

Our annual global survey where team members can share their feedback with our leaders on progress against our People Strategy.

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Corporate Culture

Dell Corporate Culture

Work-Life Effectiveness Purpose & Values

Career Management

Dell Culture

Communication

Performance Management

Corporate Responsibility

Corporate Culture

Corporate Responsibility

Social Responsibility

Environmental Responsibility

Corporate Accountability

The future deserves to thrive.

Dell Social Innovation Competition Volunteerism

Lead with change. Conserve the future.

Greener products and solutions Free recycling and recycling reform Sustainable packaging

How We Win" Dell's Code of Conduct

Dell policies and our ethical principles Ethics & Compliance Training , Ethic Hotline Guidebook for living our value of winning with integrity

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Confidential

Services

Dell Bratislava | Community Service Program

We understand the Corporate Responsibility
Charity, Kids, Green
Collections, Sweets4Sweets, Open market, Christmas tree of wishes, Childrens day, Blood donation, Animal shelter donations, Castles renovation

The Pontis Foundation

Engage group, grants, philanthropy

Dell & Old Town Partnership

Medical garden, Kinder gardens

Community Organizations
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Crisis and social services centres, Slovak scouting, Confidential Senior club, Foster homes

Dell Corporate Culture

Work-Life Effectiveness Purpose & Values

Career Management

Dell Culture

Communication

Performance Management

Corporate Responsibility

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Confidential

Services

Performance Management
Meritocracy

Dell is a meritocracy where everyone has the opportunity to deliver extraordinary results and be recognized for their efforts with exceptional rewards and opportunities.

Business | People | Brand

Strategy

Plan

Review

Reward

Results

Ongoing

Feedback

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Corporate Culture

What and How

Performance is assessed by evaluating both what results were accomplished and how those results were accomplished compared to peers.
Execute against all aspects of job, in both quantity and quality

What

Execute against all aspects of Produce high quality work job, in both quantity and quality Produce Align with Dell initiatives, business and team high quality work goals with Dell initiatives, Align business and team goals

Engage Customer First Personal effectiveness The Dell Engage others

Execute Excel Decide Innovate Simplify Drive strategy Inclusive Leadership Model

How

Engage

Tickets to entry Execute Drive for results Intellectual capacity Tickets to entry Integrity and ethics Adaptable

Excel

Dell Corporate Culture

Work-Life Effectiveness Purpose & Values

Career Management

Dell Culture

Communication

Performance Management

Corporate Responsibility

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Confidential

Services

Career Management Program

Dell Development Model (70/20/10) 70% On-The-Job Experience 20% Learning through others 10% Formal training

How We Built Capability Through Effective People Development

Finance Graduate Program

Finance Rotation Program

Finance Develop Program

45% of all positions are filled internally My Development & Performance Tool (MDP) and online trainings Global talent development programs in Finance, Marketing Talent Groups (Site Business Academy, RockStars) Wise, NextGen Groups

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Confidential

Services

Dell Corporate Culture

Work-Life Effectiveness Purpose & Values

Career Management

Dell Culture

Communication

Performance Management

Corporate Responsibility

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Confidential

Services

Work/Life Effectiveness
Happy people work better
Flex-Work Solutions Home Office Flextime & Part time Team member benefits and other discounts: Employee Purchase Program Employee Referral Program On-Site Services (fitness center) Other Benefits

Repeated winner of Most Family Friendly employer in Slovakia (2006, 2008, 2009) Best Shared Service Centre (SSC) in Slovakia ((Hewitt: Best Employers survey 2011 & 2012) - measures motivation & satisfaction of employees The Healthiest Company in Slovakia (2011) selected amongst 30 companies Dell Bratislava is rated Nr. 2 Most Desired Company among students in Slovakia (research by AIESEC)
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Corporate Culture

DELL Winning Culture

Work/Life Effectiveness Corporate Responsibility

Communication

Performance Management

Purpose & Values

Career Management

Q&A

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Back Up

General Facts Dell Bratislava

Dell operates in Slovakia since 2002 Headcount:
1800 Employees 150 People managers SMT team with 2 site leaders & 11 members

Average age: 31 Gender split:

Education:

54 % male 46 % female 63 % Graduates 37 % Secondary school

Languages Major languages are Slovak, English and German Site supports additional 15 languages (Polish, Czech, Russian, Ukrainian, Hungarian, Portuguese, Italian, Greek, Turkish, French, Swedish, Dutch, Arabic, Serbian, Croatian) Starting hiring Hebrew and also looking at the following: Danish, Norwegian, Slovenian, Estonian, Latvian and Lithuanian (for service desk)
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Corporate Culture

Thank You