Reg. No.

Question Paper Code: 60366

Sixth Semester Civil Engineering MG 1401 - TOTAL QUALITY MANAGEMENT

B.E./B.Tech. DEGREE EXAMINATION, MAY/JUNE 2012.

(Common to Seventh Semester - Aeronautical Engineering, Automobile Engineering, Biomedical Engineering, Civil Engineering, Electronics & Communication Engineering, Electrical & Electronics Engineering, Electronics & Instrumentation Engineering, Instrumentation & Control Engineering, Mechanical Engineering, Mechatronics Engineering, Metallurgical Engineering, Production Engineering and Information Technology) {and eighth semester - Chemical Engineering, Polymer Technology, Textile Technology, Textile Technology (Textile Chemistry), Textile Technology (Fashion Technology), Biotechnology and Food Technology) (Also common to "PE 1452 Total Quality Management" for Petroleum Engineering) (Regulation 2004) (Also common to BE. (Part-Time) Sixth Semester Electronics & Communication Engineering, Mechanical Engineering and Seventh Semester Electrical & Electronics Engineering) (Regulation 2005) Time: Three hours Answer ALL questions. PART A1. 2.. 3. 4. 5. (10 x 2 = 20 marks) Maximum: 100 marks

What are the dimensions of quality? What are the principles ofleadership? Draw the Juran's quality planning road map. What are the different quality costs? What are the roles to be played by the employees for an effective implementation of Kaizen? What is the use of ranking the suppl~er?

6.

7. 8. 9. 10.

Specify seven statistical tools of quality. Define the term 'process capability'. What are the objectives of QFD (Quality Function Deployment)? What are the different levels of documentation? PART B - (5 x 16 = 80 marks)

11.

(a)

(i)

Explain the basic steps in quality planning process.

(ii) . Write the fourteen steps of Deming's philosophy for improving quality, productivity and competitiveness.
Or

(b)

(i) (ii)

Explain in detail the functions of a quality council. Review the history ofTQM chronologically. Discuss in detail the process of employee involvement. How does an organization can practice 5S? Explain in detail the 5S and its benefits.
Or

12.

(a)

(i) (ii)

(b)

(i) (ii)

Explain the process of supplier partnership for the deyelopment of organization. Explain the basic techniques performance. commonly used for measunng

13.

(a)

(i)

In an injection moulding process, the results of the inspection of 10 lots of 125 items each are given in the following table. Lot No. : 1 2 3 4 5 6 7 8 9 10 No. of defectives : 4 8 9 2 12 6 7 5 4 7

. Find the trail control limits, Plot the appropriate chart and draw the conclusion. (ii) What is six sigma? Explain the five stages of six sigma in detail.
Or

(b)

(i) (ii)

Explain with example the parameters of normal distribution. Explain the characteristics of the seven new management tools and illustrate their application domains.
2

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(ii)

14. (a) (i) What Discuss are the elements different of types ISO-9000:2000 of audit? Explain quality them system. briefly. Explain Define quality ISO the steps six 14000. system major that How and contain areas explain does need the the core the to to be conceptual evolution technique measured of of approach for ISO bench implementing -9000. marking. to ISO How Build is the FMEA house performed? of quality Discuss matrix with an show example. the interrelationship TPM? 14001 differs from ISO requirements 9001? between a suitable the example. customer and technical descriptors with Or

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