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F1: Patient F2: Prescriber F3: Drug F4: Third Party F5: Profile F6: Radar Store B: Batch Refill L: Label reprint F7: Clinical QP: Production F8: Refill QT: Triage F9: Help QD: Drive Thru F10: Credentials QI: Inventory F11: Store Info QV: Verification F12: Adj. Status E: Edit Prescription S: Check previous fill status
Ready Fill
Enter RE while in the patient profile. Select prescriptions that the patient wants automatically processed.
Patient Profile
Line # Drug Last Fill Date
Rx #
Status
Dispensed Quantity
Price
Store #
Fill #
Refills Remaini ng
Quantity Remaining
Search for patients in the patient profile by st using the 1 3 letters of their last name, st followed by the 1 3 letters of their first name
Processing a Refill
There are 2 ways to process a refill: 1) If the patient knows the prescription #, type into the search function. Alternatively, use F8 for multiple prescriptions. 2) If the patient does not know the prescription #, head into the Patient Profile. Select the line # of the prescription to be filled. Make sure that there are refills remaining, that the Rx has not expired, and that it is not too soon to fill before processing. Only Rx origin code, dispensed quantity, days supply, third party, ready fill, # in order, and promised time/date can be edited. The other fields are for reference.
Edit Prescription
This function can be used to update expiration date if it is before (1) year or to update promised time, etc.E for edit.
Enter prescriber (search by 1 3 digits of last name, DEA#/phone #). Fill out remaining information, and make sure to check Do Not Fill Before Date for narcotics. Search by bin #, PCN Type matching line #, enter details such as policy cardholder, group ID, person code, etc on the insurance card.
st
Adjunction of Insurance
Press F12 to make sure that prescription has gone through insurance after processing both refills and new scripts. Shows patient name, status, and patient pay Red: insurance is rejected Green: Successful; co-pay is displayed Yellow: Insurance Pending Select O under new prescription or refill. Select 2: not enough to fill. Contact patient, document action using guidelines, and an action note will print on prescription label. The completion fill will go to QI. Scan hard copy after data entry, label will print, affix to back of prescription. If in drive thru: M4>>P to print batch back tag and R to reprint single back tag. Scan prescription label and drug to move to QV.
QT (Triage Queue)
All insurance rejections, new eprescriptions, prior auths, faxes, patient follow up calls, pre-entered Rx from Drive thru, and data entry errors are displayed here. Common exceptions: o Prior auth: Requires prescriber to contact third party. Enter request and prescriber info-- moves request to pending. Contact patient. o Refill too soon: Contact the patient and possibly schedule for the new refill date. Common issues displayed in QT o Auto entry: Third party is offline. Press (R) periodically to readjudicate. o In Process: Another team member is working on rejection. o Inventory Issue: This is an out of stock situation. Contact patient. o DUR rejection: There is a possible drug interaction with current medication. o TP Rejection: Issue with insurance coverage o Verification Reject: Problem with data entry, and is sent back by pharmacist. Double check error.
Hardcopy Scan
QP (Production)
Reflective Letter In this guide, my goal was to provide new hires with a quick guide to the functions they would be required to use almost daily and to provide a reference for individuals who may need a refresher on some of the functions. I tried to construct the guide to be as brief as possible and although I could not include all information, I tried to include the main points that would be used the most frequently. The use of bullet notes and bold lettering help to make the document clear and easier to navigate through to find the necessary information. The pharmacist could post this document in a location next to each computer in the pharmacy or even hand a copy out to new hires to keep and use as needed. *Note: I think that this document could fit in my professional portfolio because it directly relates to my co-op and demonstrates a few of the skills that I used on the job.